Riu Cancun - Adults Only - All Inclusive

Location: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Zona Hotelera, Cancún, mx

Star Rating: 3 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Nightclub
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Lift / Elevator
• Safety deposit box
• Tour desk
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Massage services
• Currency exchange
• Shared lounge/TV area
• Evening entertainment
• Public Bath
• Infinity pool
• Entertainment staff
• Outdoor furniture
• Fruits
• Beauty Services
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• 24-hour security
• Security alarm
• Key card access
• Broadcast Live sport events
• ATM/banking
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Free wired internet
• Snorkeling on site
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Private beach nearby
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Exercise/lap pool
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby
• Water sports equipment
• Beach club nearby (surcharge)
• Hosted evening meal (reserve)
• Beach toys

Rooms Available

• Double Room Ocean View

  The spacious double room offers air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a shower.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Free gym access

• Junior Suite Ocean View

  The spacious double room features air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a shower.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Free gym access

• Suite Ocean View

  This air-conditioned suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath. Featuring a terrace with sea views, this suite also offers a mini-bar and a flat-screen TV with satellite channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Free gym access

• 2 Bedroom Double Room Ocean View

  The spacious double room features air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a shower.

  Max Occupancy: 6 (6 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Key card access

Guest Reviews

• kimberley (10/5): Great time!! - Friendly staff very accommodating
• Ramiz (10/5): -
• Nicholas (10/5): -
• Elsa Maria (1/5): -
• Vanessa (10/5): Regresaría a este hotel - Todo muy bien Na
• Michael (7/5): -
• FATIMAH (10/5): -
• Devon (10/5): Excellent place! Very clean!! - Everything Food in the restaurants
• Gert (7/5): Het was een leuke afsluiter maar geen aanrader als je rust wil - Accommodatie was top, wel veel lawaai
• Felipe (6/5): -
• Madasyn (6/5): -
• De Padova (8/5): -
• Jasmine (1/5): - Just a nice view The room wasn’t very clean the tv didn’t work old the refrigerator was nasty and old and dirty I had a honey moon suit and it wasn’t giving that at all I will never booked there again
• Reaves (8/5): -
• Jirani (10/5): - Great place Beautiful beach
• ANTWAN (10/5): -
• Victoria (10/5): Maravilloso, espectacular, un sueño vivido !♥️ - Era muy rico el desayunó , el buffet y la estadía era muy grata , toda su atención era muy buena!🥰 El wifi no era muy bueno En las habitaciones, ya que solo era gratis en el lobby y partes de abajo .
• Olha (10/5): -
• Tiara (8/5): -
• Pereira (10/5): - La atención, limpieza!!
• Ninoska (9/5): Excelente experiencia. - La atención del personal muy gratos, playa y piscina limpias y de fácil acceso, cercanas a los bares. Las distintas alternativas de fiestas y temáticas. Que se escuchaba todo de las otras piezas.
• Jacob (2/5): Felt unsafe at there hotel - Pools and bars are nice food was good No security door to my room was kicked in stole $2000 dollars out of my room people fighting in the hallways and they have no cameras to identify anyone or to tell who did it.Was told nothing could be done about my money they just fixed the door wouldn’t even let me switch rooms and if interested look on internet I have posted the videos of the doors being broken open fights in hallways as well recording of the conversation with the manager
• Gabriel (10/5): -
• Reveles (10/5): -
• Diana Carolina (10/5): Vacaciones - Es súper central, está muy cerca de la zona de coco bongo a cinco minutos, tiene un supermercado cerca, parada de bus al lado, muy tranquilo para descansar y con actividades en el día para entretenerse. Suficientes piscinas y espacios para estar en el día disfrutando sin salir del hotel. Lo único que no nos gustó fue la atención en el restaurante Italiano, poco serviciales, intransigentes para cambiarnos de mesa cuando llegaron más amigos a comer.
• Juan (10/5): - Si
• Atanga (10/5): -
• Susan (8/5): A nice break in the sun - Buffet was generally very good - huge selection and cooking stations ensured hot fresh food was available The food in speciality restaurants wasn’t good. Most served cold and bland food
• Lorri (10/5): My favorite resort in Cancun! - We had an amazing week at Rui Cancun. The entire staff was very friendly and helpful. The resort was kept clean at all times which can be a little tricky with people tracking sand in all day! The food was great, and it was nice having so many different restaurants to choose from. I like that the sports bar was open 24/7, and had a few food items that could be taken back to the room in case you got hungry in the middle of the night. The pools were well cared for and it was nice that there were three to choose from We were there in early April so the seaweed was not bad at all. We opted to get the larger Ocean view room, and I’m glad we did sitting on the balcony as the sun rose was amazing. I would definitely book another week at this resort! I would’ve liked to have real cream for my coffee in the room, but it wasn’t a huge problem to go downstairs!
• ERICK (7/5): Una semana en CNC - El bufete y la playa, la vista de la habitación alucinante! La playa cero sargazo a diferencia de playa forum por ejemplo! Muy caro para la calidad, pero entiendo que en Cancún todos los hoteles están súper valorados!
• Ali (1/5): -
• Luiza (10/5): Foi muito bom, os funcionários sao todos muito simpaticos e solicitos. Eu com certeza voltaria. - A vista para o mar é incrível e estava sempre bem limpa Chuveiro um pouco fraco
• Nargiza (6/5): Not worth more than 200$ per night - Food and location, service area Room , furniture, Beach view , noise from other guests, elevator slow, Hotel was overpriced for old building and old room layout, this was a 2 star room with 4 star services
• Lautaro (10/5): Inmejorable. Todo perfecto - Excelente, súper recomendado. Precio calidad único. Excelente atención 24 hs. Hotel impecable con posibilidad de conocer otros RIU de la zona. Se lo recontra recomienda. Nada que mejorar.
• Janilda (10/5): Maravilhosa - Gostei de tudo. Resort maravilhoso, só para adultos. Funcionários prestativos, educados e sempre prontos a ajudar. Poderia melhorar um pouco a variedade de proteínas. Mas de resto, é excepcional.
• marie liza (10/5): Parfait !! - La propreté des locaux et l’amabilité du personnel .
• Allison (10/5): -
• Karen (10/5): - Location location location Food choices
• Ariel Ramon (10/5): - Destaco la limpieza y el personal... Fue una estadía estupenda. Todo mas que bien.. Solo como sugerencia, no que no me haya gustado.. me parece que a los restaurantes le hace falta una carta de vinos un poco mejor, y extender por lo menos una hora el horario de la cena!
• Thiago (9/5): -
• Sharon (10/5): Amazing staff and facilities - Everything about this hotel was amazing. The cleanliness, the staff, the quality and range of food, the location, the facilities, were all exceptional. As a sometimes fussy customer, I could not find fault with this hotel at all.
• Stacey (8/5): -
• MAURO EMMANUEL (7/5): - LA UBICACION ESTA MUY LINDA Y LA PLAYA LA CAMA PARTIDA
• Mario D Roberts (8/5): -
• Jorge Alberto (8/5): -
• Taaqua (10/5): -
• Thanh (7/5): Co workers are super nice - Nice location n None
• Jennifer (8/5): Nice all-inclusive resort with lots to offer - The resort is beautiful, the staff is very courteous and professional. The junior suite was spacious and comfortable. The view overlooking the pool and ocean was very nice. The food was always very good and some were excellent. The beach is somewhat small and they don’t enforce the rule regarding not reserving pool deck chairs so finding anywhere to relax near the pools is impossible. People start putting their towels on the chairs before breakfast and then leave, then the chairs sit empty all day. This is definitely not a problem that is exclusive to this resort but there should be more attention paid to resolving it so everyone has access to the area.
• Lozano (8/5): -
• trey (8/5): Wonderful would return! - I loved the swim up pool/bars, multiple pools, hot tubs, right on beautiful beach. Infinity pool looking over beach Rooms decor, food could have been better but pretty decent for all inclusive- elevators a/c didn’t always work
• Sinead (9/5): Always going to come back!!!! - Stayed for 4 days and I didn’t want to leave!!!The suite and balcony was sooo very spacious. Entire resort was clean. Staff was very nice and always more than willing to help. All of the food tasted amazing!!!!!!! Many options to eat from and different drinks to choose from. The pools were all too cold for me so we decided to swim in the ocean instead- no complaints!!! Location on the beach was great for sunrise/sunset pictures!!! Lots of activities to do during the day/night plus so close to a lot shopping/restaurants and CocoBongo!!!! None of the staff were pushy about tips either. Definitely coming back again!!!! The hot tub wasn’t working and every time we asked a staff member they just laughed and said no.
• Greene (6/5): The property was beautiful and extremely fun, however the bad food and several rude staff members made the stay slightly - All rooms had balcony’s, the property itself was beautiful, it was fairly quick to get a drink even at the crowded bars The food wad disgusting and made everyone in my group sick. Several members of staff were extremely rude (not all—much of the staff was great). The drinks were severely watered down
• Fernando (10/5): - La atención de todo el personal sin distinción de tareas. Todos excelentes!!! En la playa debería haber wifi.
• sergio (10/5): - Boa tarde, este hotel maravilhoso, desde recepção, todos os atendentes estão de parabéns, o complexo em geral, beira mar, avaliação 1.000 Tudo espetacular, recomendo a todos, mar e piscinas, organização nota 1000
• Roman (5/5): Never come back. - Friendly stuff, nice beach A/C temperature in the room was 25C. Couldn't get it lower. Was pretty hot. Room card was constantly not working do to demagnetic from phone or earbuds. Was staying on the 14th floor. So had to go back to reception to get new card almost every day. Sometimes it took up to 30 min to get back and forth due high occupancy in evevators and waiting time. Definitely will not go back to this hotel. Not sure about other Riu hotels. Also $850 resort credit is a scam. Don't fall for this. You only can use it for certain activities. For example : $15 off of already overpriced massage. So to use all $850 you will spand a few grand. SCAM!!!
• Aaron (10/5): -
• John (2/5): Will not be back. This is basically a 20 years old hotel. - Food was decent. Drinks came quick. Dirty hotel, Limited water. No bottled water at bars. Beds were horrible. Elevators extremely slow. Very very loud in the middle of the night.
• Jefferson erlan (10/5): -
• Mariela (10/5): -
• Luis (10/5): -
• Christian (10/5): -
• Cauana (10/5): Estadia perfeita, adoramos o hotel, com certeza vale muito a pena, inclusive para os dias que pretende fazer passeios, v - Estrutura do hotel muito boa, drinks e restaurantes ótimos!! Funcionários todos muito solicitos e simpáticos!! As camas serem duas pequenas juntas, muito ruim dormir em casal. Poderiam colocar um pillowtop para melhorar essa questão. E muito frio nos ambientes com ar condicionado.
• Annimaija (8/5): Bra hotell, livligt, högljud, - Jag hade bokat en helt vanlig / klssisk rum. När jag skulle checka in så sa personalen att hotellet är fullbokat så dem erbjöd mig en uppgradering. Jag fick signera dokument (innan jag sett rummet) att jag godtar uppgradering. Personalen sa ”det är även bättre, det är faktiskt svit med utsikte över havet”. Det verkar som hela våning 13 är med såna betong balkonger - så undvik dessa! Vad kul tänkte jag… tills jag kom till det mörka rummet högt uppe i byggnaden. Jag kunde absolut se havet om jag står men inte sittande från balkongen eller från rummet. Små fönster och enorm betong vägg som fanns där istället för glaset så man kunnat njuta av utsikten. Så jag gick till receptionen och bad dom nedgradera mig till vad jag faktiskt betalat för. Jag ville bara ha mitt glasbalkong & glasdörr till balkongen. Fick då förvånade personalen att till slut göra det men först dagen efter. Kl 12 behövde jag checka ut från rummet för att samma dag vid kl 15 kunna gå o hämta nya nycklar till ”sämre rum”. Rummet jag hade bokat från början var fantastisk! Bättre med nedgradering alltså! Ljuset kom in i rummet och fint utsikt mot havet. Vill man ha lugnt / inte störas av musiken så bäst att bo på ”höger sida/vingen av hotellet” mot det lugna poolen och lugna stranden (fortfarande havsutsikt). Livliga sidan: rakt framåt mot wet n drinking poolen / ovanför restaurangen. Steakhouse var supergod mat! Dem öppnar 18.00, man bör köa där 17:45 om man vill få bord. Bra att tänka om man vill sola maximalt antal timmar att ta sina platser bakom beach volleyboll planen - dit når solen fram till 17! Super härligt. Party & högt volym vid poolen framför restaurangerna. Fanns dock en super bra lugn pool område också nere till höger från receptionen. Så ingen problem - men bra att veta. Första kvällarna upplevde jag lite oro för gå själv i hotellets område då det var extremt fulla människor där. All inclusive betydde även 4 stora spritflaskor & en massa öl i rummen som bara fylldes på. Men personalen var allert så det kändes skönt sålänge man inte hamnade i samma hiss med fyllos. Rätt tråkig mat på buffé
• Jair (10/5): Lo volvería a repetir - Las fiestas, el equipo de animación, fue muy agradable sus juegos, dinámicas y que pintaran la cara previo a las fiestas. Todo el personal muy amable y preocupados. Pese a que habían restaurantes que es muy valorable, el restaurante Italiano estaba por debajo del resto, por la variedad y calidad de los platos. La alimentación debería tener un indicador de nivel de picante.
• Sharonda (3/5): -
• Danilo (9/5): - Localização, atendimento, variedade Os vinhos que não são cobrados , nao são de alta qualidade, água do chuveiro um pouco fria
• Tamara (8/5): - Staff was very friendly and helpful The rooms and hallways are in desperate need of upgrades The outside gives luxury the rooms and hallways give one step above Motel 8. There’s enough revenue being generated to give guests more up to date accommodations
• Jack (10/5): -
• Bacha (10/5): relax y diversion - La ubicación, la playa, el entrenimiento, todos los dias que iba a pedir para usar el kayak me decian que no se podía por el viento, no habia buena predisposición, incluso pagando lo que pedían
• William (10/5): -
• Estefania (10/5): Excelente experiencia con amigos - La atencion del personal, siempre muy amable y dispuesto a dar soluciones. Bonita vista desde mi habitación. Muy completos los restaurantes y cocteleria. Las fiestas organizadas por Riu tambien muy completas y divertidas.
• Yenny Tomás (2/5): Pesimo servicio - Unicamemte la alimentación despues nada El traro. Se pago por booking 2 habitaciones con vista al oceano y no fue lo q recibimos. Al momento de pedir la habotacion nos dijeron q las que nos dieron eran las q se habian pagado lo cual es totalmente falso y booking puede ver q habitacion pagamos
• freddi3 (10/5): - 아름다운 바다와 해변 좀 올드한 방
• Christopher (7/5): -
• Tamara (8/5): -
• Sly (5/5): -
• Madison (8/5): Great! - Access to Riu parties, food was good, and staff was very nice Took multiple times to call and ask for items needed in our rooms like towels and blankets!!! We had no towels and a thin sheet on top of the bed.
• Taylor (7/5): Fun but could use better food options. - We wanted the daily activities, pools, and the beach. The buffet food was not great. Seemed like most of the items were left out for hours or from the night before. Our favorite restaurant was the one by the steak house (can’t remember the name). Japenese was second favorite. The sun would be out from 8am-12/1 pm everyday then the hotel would block it so it made it a little cooler for the afternoon.
• Sebastian (8/5): Rico lugar para desconexión y disfrutar de la playa. - El personal atendía muy bien. Buena variedad de tragos. Podría haber más variedad de restaurantes y abrir hasta más tarde.
• Fernando (9/5): -
• Lemou (8/5): -
• latoya (2/5): Ughh - Location No blankets, water cold in shower, mini bar never restocked, food medicore nor much variety, hotel not updated to be considered 5 star no top shelf liquor no room service first and last time with riu
• den (4/5): - Mocht geen visite ontvangen .moest eerst borg afstaan 800 dollar of 200 dollar per dag .moest teleurstellend mijn bezoeker wegsturen .terwijl mijn bezoeker bij een andere Riu hotel zat.😡🤬
• Madeleine (9/5): My stay was great - Breakfast was good
• Roger (4/5): - Neutral The ambiance
• Diana (10/5): - The staff was very friendly and kind. The food and drinks were delicius. While the hotel was nice overall, some facilities felt a bit dated, and the beds could be more comfortable.
• Martha Patricia (10/5): - La atención de todo el.personal
• Angel (10/5): - breakfast great!!! Nos explicaron que los restaurantes no necesitan reserva y resulto que cuando fuimos si estaban reservados y todo llenos y de hecho pasamos por todos y fue igual.
• Heriberto (10/5): - Son muy atentos y amables, la comida muy buena Mejorar las recamaras estan un poco desgastadas
• Kledjo (10/5): -
• Louisa (8/5): Loved it !! - We loved the location, such a beautiful beach and an ocean front view . Good food , lots of options, staff were friendly. There wasn’t any hand sanitizer anywhere in the buffet restaurant . Drinks were not the best .
• Romero (10/5): -
• Datwon (8/5): I had a great time, beautiful place, nice staff - Beautiful place My place wasn’t cleaned how I would have liked.
• Kejanai (10/5): -
• Jaime (10/5): Estancia muy agradable - Las albercas Todo me gustó
• Luis miguel (10/5): -
• Juan (1/5): - Sand in the blankets; safe box did not work; kept asking them to change a new room. Never got room service. Sand inside my bed. Safebox did not work.
• Nayressa (7/5): - A praia é linda e o café da manhã é bom! Infelizmente este hotel tem um público específico, as pool party dos Riu de Punta Cana são incomparavelmente melhores que a de Cancun!!! Lá toca reggaeton e também contempla o público latino! Não posso dizer o mesmo deste Hotel!
• Shana (6/5): My stay was ok. - Food was good. Room service sucked. Towels wasn’t changed. Room wasn’t cleaned until we went to a supervisor. Housekeeper had a poor attitude. Could have been more activities on the resort it was kind of boring. The shower head was broke. The sink kept overflowing. And it smelled like sewage In the bathroom.
• Pedro (5/5): Would return only for cheaper price - Cleaning Staff, drinks, Ac didn't always work, elevator didn't work as good, food wasn't as good, alot of seagrass, not enough water activity, not enough hotel activity....

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