ARCOTEL Kaiserwasser Wien
Location: Wagramer Straße 8, Vienna, at
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious 4-Star Stay at ARCOTEL Kaiserwasser
Modern Rooms with Stunning Views
Indulge in rooms offering panoramic views of the DonauCity skyline or the tranquil Kaiserwasser recreation area. Enjoy the sleek red and white decor, along with in-room entertainment like cable TV and DVD players.
Wellness and Dining Experience
Unwind at the modern gym overlooking the Danube, relax in the sauna or steam bath, and savor Austrian delicacies and vegan options at the on-site restaurant. Complete your day with a drink at the inviting bar.
Convenient Location and Amenities
Benefit from free WiFi, private garage parking, and proximity to Kaisermühlen Underground Station for easy city exploration. With the Vienna Airport Lines bus stopping at the doorstep, accessing the hotel is a breeze.
Book your stay at ARCOTEL Kaiserwasser for a perfect blend of luxury and convenience.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Sauna
- Massage services
- Non-smoking throughout
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Outdoor furniture
- Pet bowls
- Staff adhere to local safety protocols
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- Front desk (limited hours)
- Free wired internet
- Playground on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Reception hall
- Japanese garden
- Covered parking
- Secured parking
- Garage
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Comfort Double Room
Air-conditioned rooms equipped with a comfortable leather chair, a big work desk, a flat-screen TV with cable channels and a DVD player. Free WiFi is available.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Concierge services
-
Junior Suite
This superior room comes with a seating area with a flat-screen TV. A mini-bar and a safe are available. Some of these units have a balcony (subject to availability).
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Concierge services
-
Superior Double or Twin Room
Featuring free toiletries, this twin/double room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned twin/double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as lake views. The unit has 3 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Concierge services
-
Deluxe Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as lake views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Junior Suite Deluxe
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as lake views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Suite
This air-conditioned suite featuring a leather sofa, a big work desk. It comes with a flat-screen cable TV and some have a balcony (subject to availability).
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
- Free gym access
- Concierge services
Guest Reviews
- Jurgita (1/5): - Nepatiko labai! Buvom užsisakę kambarį iš labai labai anksti, o kai atvykom, tai pats viešbutis atšaukė mūsų kambarį, nes atvyko mercedes kompanijos daug žmonių ir viską perleido jiems!!! Ir čia ne tik mums taip, buvo ir žmonių su mažais vaikais, kuriems taip pat nebebuvo kambarių!!!
- Andrea (9/5): -
- Julia (9/5): -
- mikko (4/5): -
- CLAUDE (10/5): -
- Johannes (7/5): -
- Jacek (10/5): -
- Manuel (6/5): -
- Halim (8/5): - Frühstück... Sehr hektisch.. personal unfreundlich.. nicht schön so den Tag anfangen
- Heidi (7/5): gerne wieder - Frühstück war sehr gut Gute Fahrradverbindung ins Zentrum
- Agnieszka (4/5): Ksenofobia i seksizm. Wrażenie że płeć i narodowość może być przyczyną złego traktowania. - Czysto Całkowity brak customer service a wręcz ignorowanie prosb i podawanie błędnych informacji. Byłam już tam i miałem słaby pokój z uwagi na duży hałas gdyż trwał remont. Więc tym razem przeczulona poprosiłam o cichy pokój bo przyjechałam do pracy i muszę się wyspać w nocy. Zapytałam też czy w pokoju wszystko działa bo moje poprzednie doświadczenie było inne. Dostałam odpowiedź że tak. Internet nie działał. Zgłaszałam to wielokrotnie i nic. Był mi potrzeby do pracy. Na moje prośbę nikt nie reagowałam każdego dnia. Mydło się skończyło pod prysznice. Drugiego dnia mimo próśb nikt go nie uzupełnił. Zasoby w pokoju są nieodpowiednie.Slonce przez nie przebija i budzi bardzo wcześnie. Mimo próśb o cichy pokój dostałam pokój narożny przy głównej ulicy. Po przyjeździe pani wzięła mój paszport i dała klucz. I tyle powiedziała Ponieważ mówię płynnie zarówno po angielsku jak i niemiecku upewnialam Się że jest pokój jakiego szukam. Zostałam oszukana. Po mnie było dwóch panów ok 50/60 lat których pani obsługiwała zupełnie inaczej tłumacząc gdzie jest sauna co wziąć i o śniadaniu. W dodatku widziałam wielką grupę Rosjan ok 40 z plecakami Gazprom wszyscy. Brawo Austria wasza rola teraz jak i w drugiej wojnie światowej jasna. Szkoda że zbieracie zyski z CEE wszędzie gdzie się da a wspieracie Rosję która zagraża bezpieczeństwu tego regionu, Jak tak traktuje się klienta co przyjeżdżam na 6 dni i zostawia znaczna kwotę to jak tego co przyjeżdża na krócej!?? . Zarezerwowałam swój pobyt na 5 dni. Postanowiłam przedłużyć i napisałam e-maila. Odpisali że mam robić kolejną rezerwację na ten 1 dzień. Rozwiązania idiotyczne dla klienta.
- Zwanzer (10/5): -
- Ina (9/5): - Gera garso izoliacija, patogi lova.
- XIAOJIE (8/5): 物有所值 - 公共交通方便，酒店对面就是地铁站，门口就有机场班车 都挺好
- Hans (5/5): Zimmer abgewohnt und renovierungsbedürftig, Frühstück hervorragend ! -
- HD 6 (9/5): - Lage, Freundlichkeit, Garage N/a
- Dominika (10/5): - Świetna lokalizacja
- Marco (8/5): -
- Theresia (8/5): -
- Chandra Rupa (10/5): -
- Agyemang-Oko (10/5): Excellent Location and Super nice breakfast - Excellent location. Very close to Austria Centre Vienna where EGU was. And just next to the U1, Super nice breakfast with many options Nothing
- Pasquale (10/5): -
- Birgit (8/5): - Super Lage
- Franz (8/5): -
- Bärbel (8/5): Ein sehr schöner Aufenthalt! - Hervorzuheben sind die Großzügigkeit der Junior Suite und das reichhaltige Frühstücksbuffet. Beide Fernseher ( im Schlafzimmer und im Wohnzimmer) haben nicht funktioniert.
- YIXUAN (10/5): -
- NorbertundRenate (9/5): Gemütliches Hotel für einen Wien-Aufenthalt mit super Einbindung zum öffentlichen Verkehr. - Das Hotel liegt nahe der U Bahn in der Donau City und das Zimmer war trotzdem sehr ruhig. Alles sehr gepflegt. Freizeitanlagen auf der Donauinsel und an der Alten Donau zu Fuß erreichbar. Zimmerreinigung muss extra angefordert werden.
- Stephen (6/5): convenient place but going down hill. - The facility was clean and close to the Vienna Conference Centre and transit. I stayed here for 1 week, about the 5th time now I've stayed here - and the last. The wifi was spotty and unreliable. At best I had two bars and it kept cutting out. I was forced to rely on my cell data to connect to the internet. Very disappointing considering the price. Also, they have switched to cleaning rooms only every 3 days. This means you don't get any top ups of coffee (only powdered at that). Again, a bit disappointing to get one pack of powdered coffee every 3 days. The worst part though was the staff. The night before leaving I couldn't access my room. I went down to get the card fixed and they told me I had already checked out. This was obviously not true. Then they told me my reservation ended that day, which was also not true as I was booked to leave the next morning, something they confirmed when I checked in. Then I was very much treated as guilty until proven otherwise. I told then all my reservation information was in the room, but they didn't want to let me in to get it. They challenged my saying 'don't you have it on your phone'. This was getting ridiculous now as I had to argue to be let into the room with all my belongings, for which I have paid for, just to get the information proving I had a reservation still that night. Finally they relented with a stern warning that they will be waiting for me to prove I have a reservation. Once I returned they agreed I did have a reservation and all they did was to fix my card and no apologies at all. They staff did an excellent job at making me feel like garbage.
- Hansjörg (10/5): Gute Lage und gutes Frühstück - Lage, Ausstattung (Badewanne). Nachhaltigkeit Komplizierter Zugang zur Tiefgarage für Fahrräder, Etwas laut zur Wagramerstr.
- Werner (8/5): -
- Hannes (9/5): -
- YUYANG (9/5): -
- Angelina Chara (10/5): -
- Kincső Eszter (10/5): - A reggeli, meg a tisztaság. Az ágy nagyon kényelmes volt. Fullos volt a fürdőszoba. Nem volt ilyen.
- Ezio (10/5): -
- Fradim (9/5): -
- Magdalena (8/5): Wir kommen wieder. - Alles besten. danke. mehr gibt es nicht zu sagen . Danke Wir werden wieder kommen. Der Kellner in der Bar war, obwohl nichts los war, extrem langsam.
- Abdullah (10/5): Thank you for providing my room with a small fridge full of drinks - Very comfortable, peaceful and worth living I couldn’t find the bottle opener 😂😂
- Anzhela (7/5): - Dear Hotel Management, I would like to bring to your attention an unpleasant situation that happened during breakfast. Breakfast was not included in my room rate. When I came to the restaurant in the morning, I wanted to pay in cash at the entrance. The waitress told me that the responsible staff member had stepped away and would come back shortly. However, when I had already started eating, a male manager came to my table with the bill and asked me to pay immediately. I calmly explained that I was eating and asked to finish my breakfast first, so I would not have to handle money during the meal. I said that I would come and pay right after breakfast. Unfortunately, he reacted in a rude and emotional manner. He started speaking loudly and behaved nervously in front of other guests, which made me feel very uncomfortable and embarrassed. I would also like to mention that at another time, one of the waitresses did not understand English at all, which made communication even more difficult. I believe such behavior is not acceptable for a hotel, and I kindly ask you to pay attention to the quality of guest service, polite communication, and professional behavior of the staff. My stay was in April 06-11.
- Alberto (8/5): -
- Agnieszka (7/5): Ok - Śniadania Brak możliwości wcześniejszego zameldowania, mimo wolnych pokoi
- Qianwen (10/5): - 服务员亲切有礼，房间面积较大，干净整洁 *
- STAVROS (8/5): -
- Mădălina (9/5): Aesthetics on a high level, luxurious and elegant ❣️ - We booked two rooms - one suite and one exclusive room. Very beautiful rooms, very clean and comfortable. We were impressed by the hotel’s concept and unique design- angels drawn everywhere and balcony with an amazing view. The suite had a nice plan with a big guest room, a big balcony where we enjoyed our coffees. The beds were comfortable. We will get back to Arcotel for sure in the future, now it’s one of our favourite place to rest in Viena. It was worth every cent! Late check in available. Compliments to the lovely staff. All good, thank you!
- Werner (8/5): -
- Alois (8/5): -
- SAID (8/5): - Chambre spacieuse, emplacement
- Nadine (9/5): Absolute Empfehlung - Top Lage! Schönes, modernes, ruhiges und sauberes Zimmer, sehr bequeme Matratze sowie freundliches Personal. Das Frühstücksbuffet war großartig mit sehr umfangreicher Auswahl! Nichts
- Jasmin (9/5): -
- Andrey (8/5): -
- Bojana (10/5): -
- Otto (9/5): -
- Manfred (9/5): -
- Bozo (10/5): -
- Tülay (10/5): -
- Rainer (9/5): -
- Diána (10/5): -
- Danijela (10/5): - It’s literally 2 mintues to metro, very nice and safe neighborhood, the room was super nice and everything was clean, the staff were very friendly, I recommend and will definitely come back
- Adrienn (10/5): -
- Hammer (1/5): -
- Catalin (10/5): Everything was excellent(except wifi) - Evrything was excellent Poor wifi
- Alexei (9/5): -
- Nicole (7/5): -
- Maximilian (8/5): Gute Lage - Lage, e Ladung f. Autos Zu wenig Personal im Frühstücksbereich
- Prenner (9/5): -
- Werner (8/5): Tolle Unterkunft für eine Übernachtung in Wien - Schneller Check in, Lage -
- Roland (8/5): -
- Jacobus (8/5): Super locatie voor tijdens een conferentie. - Locatie, heel dicht bij het conference center en stadstrandje aan de Donau. Lag op prima locatie maar op de kamer aan de achterkant heb ik geen last gehad van stadslawaai. Ontbijt was best aan de prijs, maar wel uitgebreid. Er was wat verwarring over de aangeboden airport shuttle. Dat leek een gratis service, maar bleek een best prijzig taxi ritje uiteindelijk. Achteraf had ik liever een Uber genomen. Dakterras waar mee geadverteerd werd, viel wel een beetje tegen; was uiteindelijk een kaal stuk met tegels en 1 ligstoel.
- JOHN (9/5): -
- JOHN (9/5): -
- Stefan (9/5): - Lage
- Gunar (9/5): -
- Haris Obradović (10/5): -
- Franz (9/5): -
- Stefanie (8/5): Wir werden das Hotel zum nächsten Kongress gerne wieder buchen! -
- Martin (7/5): Top Lage. - U Bahn Haltestelle direkt vor der Tür. In 15 Minuten in der Innstadt und in 5 Minuten am Prater. Die Lage ist also perfekt. Das Zimmer war sehr warm und die Klimaanlage hat nicht wirklich gekühlt.
- Gerhard (10/5): - Alles bestens! Wir kommen wieder! Die Lage!
- Chris Bluemel (9/5): - lage, frühstück
- Mukendwa (7/5): Pleasant stay. - Convenient location. Property was located very close to the UN building. It also had the bear minimum requirements. Nothing.
- dejan (9/5): -
- Brian (9/5): -
- Kerstin (5/5): Überbuchung mit System ? - Perfekte Lage zur Uno City und auch für den Vienna City Marathon (direkt beim Start). Nahe der U-bahn Station U1. Das Frühstück bietet eine ausreichende Auswahl. Die Zimmer sind mit Klimaanlage ausgestattet. Bemühtes und freundliches Personal, hervorzuheben besonders Jina Malla und Muhammed Ciceh. Gemütliche Bar für den Abend mit angemessenen Preisen. Wir haben 2 Zimmer gebucht. Bei Ankunft wurde uns , und vielen anderen Gästen mitgeteilt, dass die gebuchten Zimmer nicht verfügbar sind, da das Hotel massiv überbucht war. Es wurde ein alternatives Arcotel angeboten was für uns aber nicht in Frage gekommen ist, da wir extra zum Marathon dieses Hotel ausgewählt haben. Insgesamt ist der Eindruck entstanden, dass die Überbuchungen kein Einzelfall waren, sondern systematisch in Kauf genommen wurden (besonders von Booking Gästen ) Negativ war auch die fehlende Präsenz des Managements in dieser Situation. Eine Lösung konnte erst nach längerer Diskussion und viel Druck gefunden werden. So haben wir ein großes Zimmer zur 4 er Nutzung für die erste Nacht bekommen. Die Zimmerreinigung muss per QR-Code bestellt werden– trotz Bestätigung ist keine Reinigung erfolgt.
- Carles (10/5): -
- Mario (9/5): -
- Heimo (10/5): - Alles super, schönes Hotel
- Ivana (9/5): Bola som spokojna - Bohate a aj chytne ranajky, skvely vyber Chybala mi moznost masaze
- TONG (9/5): -
- Bettina (10/5): -
- Brigitte (3/5): Hotel ÜBERBUCHUNG ,Gäste die schon lange gebucht und bezahlt haben werden abgewiesen - Das Zimmer war neu renoviert und schön Wir haben vor vielen Monaten gebucht und bezahlt, bei Ankunft wurde uns mitgeteilt, dass das Hotel überbucht sei und wir in ein anderes Hotel sollen, wir haben uns mit großen Mühen und TamTam dagegen gewehrt und "durften" bleiben. Die gebuchte Zimmerreinigung wurde auch nicht durchgeführt, nein danke , das Hotel kann ich null weiterempfehlen.nie wieder.
- Kristína (8/5): -
- giancarlo (6/5): Credo che per quello che ho pagato la prossima volta mi avvicino al centro - Il costo del pernottamento in linea con il confort della camera I prezzi parcheggio e colazione troppo cari .
- Schöppner (10/5): - Sehr gut
- Erwin (4/5): -
- Herceg (10/5): -
- Stanislav (8/5): -
- Andreas (8/5): -
- Bernhard (9/5): - Tolles Frühstück
- Robert (8/5): -
- Drame (9/5): -
- Ali (9/5): A great hotel for business trips, in an excellent location and with good service. - The staff was very friendly and helpful, giving great advice and support. The room was nice, clean and excellent for a business trip. The hotel is very conveniently located next to the metro as well as the international conference center. The breakfast could do with a little improvement given the price per night, and some more working coffee machines. There is also no toileterie amenities provided in the rooms.
Photos
