Royal Sun Palm Springs
Location: 1700 South Palm Canyon Drive, Palm Springs, us
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Outdoor Pool and Hot Tub
Indulge in relaxation at our hotel's inviting outdoor pool and hot tub, perfect for unwinding after a day of exploration.
Convenient Location
Located just 240 feet from the renowned Moorten Botanical Garden and a short distance from downtown, our hotel offers the ideal blend of tranquility and accessibility.
Complimentary Wi-Fi and Private Balconies
Enjoy modern comforts in our guest rooms with complimentary Wi-Fi and the option to unwind on your own private balcony or patio.
Experience comfort and convenience at Life House, Palm Springs. Book your stay now!
Important Information
Guests who cancel nonrefundable bookings are subject to a cancellation fee. This fee will not be waived.
Please note the minimum age to check in is 21 years.
Rates are based on 2 guests. A maximum of 4 guests can stay in this room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Facilities for disabled guests
- Non-smoking throughout
- Wheelchair accessible
- Lower bathroom sink
- Outdoor furniture
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Security alarm
- Key card access
- Express check-in
- Free wired internet
- Golfing on site
- Self parking (surcharge)
- Beach umbrellas
- Pool sun loungers
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Exercise/lap pool
- Covered parking
- Secured parking
- Swimming nearby
- Charcoal grill
- Bulk dispenser for toiletries
Rooms Available
-
Queen Room with Two Queen Beds - Disability Access
Featuring a patio, this quadruple room also provides air conditioning and a TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- TV
- Air conditioning
- Key access
- Key card access
-
King Room with Pool View
The double room provides air conditioning and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Air conditioning
- Desk
- Key access
- Key card access
-
King Room - Disability Access
This double room has air conditioning, a safe deposit box and a TV. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Desk
- Key access
- Key card access
-
Deluxe Double or Twin Room with Pool View
The quadruple room features a safe deposit box. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- Desk
- Key access
- Key card access
-
King Room - Disability Access
Boasting a patio, this double room also features air conditioning and a TV. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Key access
- Key card access
-
Queen Room with Two Queen Beds - Disability Access
This quadruple room has air conditioning, a safe deposit box and a TV. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Air conditioning
- Desk
- Key access
- Key card access
-
Standard King
The spacious double room provides air conditioning, a tea and coffee maker, a safe deposit box, as well as a TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Desk
- Linen
- Cots
- Key access
- Key card access
-
Double Queen
The quadruple room features air conditioning, a tea and coffee maker, a safe deposit box, as well as a TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Desk
- Linen
- Key access
- Key card access
-
ADA Standard King
The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box and a TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Desk
- Linen
- Key access
- Key card access
-
ADA Double Queen
This quadruple room is air-conditioned and has a TV with cable channels, a tea and coffee maker and a safe deposit box. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Desk
- Linen
- Key access
- Key card access
-
Deluxe Suite
The spacious suite offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Heating
- Satellite channels
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
- Key card access
Guest Reviews
- Van Gorder (9/5): -
- Chiara (10/5): FANTASTICO - Tutto! Tutto perfetto.
Nessuna cosa negativa.
- Paloma (10/5): - Everything
- Kathrine (8/5): We have stayed here twice and it has gotten even better - Nice pool, staff, comfortable beds
- Deckers (9/5): -
- Carlie (10/5): -
- Kathryn (10/5): The Royal Sun had such a good vibe about it. Staff were super friendly and accommodating. The rooms were nicely updated - Great food
Rooms were well equipped and very clean- comfortable beds
Pool area was amazing
Staff were great, nothing was too much trouble Nothing!
- Dimitrios (5/5): No water pressure. No sound insulation. - No hot water pressure. Shower was basically unusable.
We stayed at ground floor and you could hear literally every single footstep from upstairs. We were forced to wake up at 8am every day
- RYAN (10/5): -
- K3284LXkens (10/5): Unforgettable Stay! - Our wedding weekend at The Royal Sun Palm Springs was nothing short of perfect, and truly exceeded every expectation we had.
From the very beginning, Arliece made the planning process seamless. She handled our room block and pre-arrival coordination with such care and professionalism that we felt completely at ease heading into the weekend.
Once we arrived, Charlie absolutely stole the show. Her hospitality is genuinely unmatched. She was there for us and our guests every step of the way. She ensured the check-in process was smooth, welcomed everyone like they were part of the celebration, and helped to make sure every detail was just right. When we hosted lunch and drinks by the pool, Charlie elevated the entire experience. She brought such a warm, attentive energy that made everyone feel taken care of and completely at home.
The food and beverage experience was also incredible. The Pool Bar service was fantastic, and High Moon is worth a trip to Palm Springs all on its own. Every bite and every drink felt thoughtfully crafted and perfectly executed.
The rooms themselves were a total vibe; stylish, comfortable, and somehow perfectly aligned with the aesthetic of our wedding weekend. Being at the hotel felt like an extension of our celebration, not just a place to stay.
What truly set this experience apart, though, was the feeling that everyone at the Royal Sun was part of our wedding. There was such a genuine sense of care and connection, and that is something you simply can’t manufacture.
Charlie, in particular, made an unforgettable impression on us and our guests. Her warmth, attention to detail, and ability to anticipate needs before they even arose made her an absolute standout. We are so grateful for her and the entire team.
If you’re looking for a hotel that delivers incredible service, beautiful spaces, and a team that truly cares—this is it.
- Ellen (10/5): 5* stay in Palm Springs - Absolutely gorgeous property - the pool area / bar is stunning with amazing views of the mountains. Location right in the centre of Palm Springs. All staff were so lovely and friendly, really safe and fun vibe in the whole hotel. Cannot recommend enough, will definitely be back!! Our room was gorgeous and we particularly loved the le Labo toiletries. Nothing
- Tomasz (8/5): -
- Lieze Meert (8/5): -
- Harry (10/5): -
- Harry (10/5): -
- alainkk2024 (10/5): If you are searching for a stay where every detail is tended to and every interaction feels genuinely human… - If you are searching for a stay where every detail is tended to and every interaction feels genuinely human, look no further.
From the moment we arrived, the tone was set by Joe at the door — warm, polished, and effortlessly welcoming. The young woman at Guest Reception carried that same spirit; her attentiveness was sincere rather than scripted, and she made the entire check-in experience feel personal.
When a small matter arose in our room, our engineer [Name] handled it with impressive speed and discretion — exactly the kind of quiet competence that elevates a stay from good to exceptional.
We also squeezed in a late morning lunch at the pool bar before heading to Coachella, and the team there delivered without missing a beat. The servers and bartender were sharp, personable, and genuinely enjoyable — a perfect send-off into the weekend.
This is a property where the people are the experience. Whether you are here for a night or a long weekend, you will be looked after with the kind of care that is rare and worth every moment.
- Steffanie (10/5): - The pool was lovely and the staff were very very kind in a busy period
- Z9806NPalexc (10/5): Oasis of style - Beautiful vibes, cozy atmosphere and kind staff, I would go back anytime!
The room was comfy, the pool area was very enjoyable with great drinks and tunes.
- Anna (1/5): Tragedia - Nic Brudno. Wszystko stare. Zaniedbane. Klejace.
- Heather (10/5): -
- ALAN (7/5): - Position Room not really big
- David (10/5): -
- Gwynne (9/5): - The front desk staff was amazing, friendly and helpful. Loved the pool area, and bartender. Loved that it had a restaurant and breakfast offered. The bright rooms and views of the mountains and sunset were the best part. At the end of town so easy to get around. And the parking lot was so convenient.
- Magali (8/5): -
- Christian (9/5): Overall, we were absolutely satisfied and would love to come back! - Super friendly and welcoming staff – you feel at home right away!
Everyone is extremely accommodating and truly goes the extra mile to make your stay perfect.
The hotel is very clean and beautifully designed, with great attention to detail.
The pool is a real highlight and perfect for relaxing.
- teresasQ6418VK (10/5): Remarkable Experience - Thank you very much for your excellent superior service. Our first time stay was phenomenal. I would highly recommend to all my friends and family. Thank you to Vanessa in the main lobby for accommodating us. She has remarkable customer service her knowledge, calm demeanor shows true leadership skills. The bar staff was top notch. To Mr. Anthony Reynoso, kudos to you for managing such an impeccable property.
- lkg (9/5): Updated motel with great pool and pool bar. - Nicely remodeled rooms with luxury bathroom items. Pool and pool bar was a huge plus. The cocktails were very good and way better than what you typically find at hotel pool bars. The checkin was a little confusing. They have a self-checkin but it didn't work and you end up having to work with one of the staff members anyways. Location is good but it is about a 30 min walk to the main strip.
- Abbey (8/5): Relaxing, approachable luxury, personal, fun. - Everyone on staff was warm and friendly. We loved the location, the atmosphere, food and drinks. We loved the aspect of midcentury revival using an existing hotel. Staff went out of their way to make the experience exceptional and comfortable. Special shout out to the le labo. Bed and linens were all lux and comfy. Loved the balcony with the pool and mountain views. Loved the music. It was just great. There were a few little design things that could have been better - like the kettle and fridge in the room both having the same sort of plug so they couldn't both be plugged in at the same time, and the lighting at the vanity being a little dim. The food at the cafe was a little overpriced. I felt like we could have just walked to get better food for less money. $10 cappuccinos are just a little much, especially since we are already paying the resort fee. But all and all a good dining experience.
- Randall (8/5): -
- westerntravelwizard (2/5): Nope - [Edit: After I posted the review, Royal Sun contacted me to express a sincere apology and said they want to provide a better guest experience and will work on the problems. Without my asking for it and without asking for anything in return, they refunded more than 1/2 of the original charge. That makes an important statement about their attitude toward customer service.]
Dangerous. The shower is very narrow and there's a basket attached to the wall for shower products but it's right where you need to stand to shower so there is very little room and you're likely to bang that and the door a few times. My wife had bruises for weeks. The water barely dribbles out of the shower head and it is very high and widely dispersed so can't get a good rinse and showering takes a very long time, and the light keeps turning itself off automatically because it doesn't detect movement when you're in the shower.
Sink is outside shower/toilet area, so that's nice, but it has the worst lighting at sink/mirror that I've ever seen--the two small lights were mounted very low and pointed down so your face will be in a dark shadow. No towel rack by sink so your towels/wash cloths take up half of your limited counter space. Very poor quality toilet paper, and only a few facial tissues left in box.
Floor needed to be vacuumed, rug needed to be vacuumed and shampooed, and it is very thick and a trip hazard, and to make it even worse, the floor is very uneven so you have to walk carefully. Sliding glass door (which faces mountain view) was dirty, and handle had icky crud on it. Cloth headboard--how do they clean that between guests?
Bed is OK, but not great--a little soft on top but then you hit a hard layer with very little give. Lots of road noise and neighbor noise (thin walls), and the room shakes when neighbors close their doors.
No real TV service--no regular channels, have to sign in to special channels/apps to get anything, and several indicated they were free but after wasting time trying to get into them they weren't. Then it stopped even giving me the screen to try to do that.
No microwave, tiny water glasses and tea/coffee cups. No drawer or shelf in the nightstand so you just have the top to use. 1 robe in room (didn't need any, but why one & not two)?
Nice view of mountain to west which you are very close to. Pool area is OK. Room design & decor are much nicer than most. Bar/eating area was very nice, good 60's look but fresh, but it was small and most people ate breakfast outside by the noisy road.
Even if it weren't dangerous and dirty, it would still be way overpriced for what you get, even in Palm Springs. And they charged more than the online price indicated, but that might be a problem with whatever the site was that I found them on.
- terryu274 (8/5): Great experience. Would stay there again - Great find and Good value. Staff was excellent and property is well maintained. a few minutes from downtown Palm Springs and good central location.
- Harry (10/5): -
- udontknowme711 (6/5): Meh - Underwhelming experience with a lot of new staff. Perhaps we just hit this place at a bad time. Joe was great and had obviously been there awhile
- X1532WOkathleenc (10/5): Royal Service at The Royal Sun/Wedding Guest Hotel Block - Amazing customer service. Stay in a suite. They are very spacious and comfortable. Rent the bikes.. we rode to main part of Palm Springs for breakfast.
- MPinfold (9/5): Stylish and memorable stay in Palm Springs - Great stay in Palm Springs. The location was ideal for driving around and exploring the area, and it was close to a few restaurants and shops too. The room was a really good size, clean, and the decor was very cool, and there was even a small balcony. It has the feel of a motel, but in the most upscale way possible, which gives it a really nice character. There’s also a pool area and an on-site bar for drinks and breakfast. Check-in was really quick. It’s self check-in, but there was a staff member there anyway, which was helpful. Would definitely revisit in the future. The only downside was that it would be great to have some kind of online system for leaving a tip, as there wasn’t a cash machine on site or nearby.
- petersO4020PD (8/5): Palm Springs classic - Updated Palm Springs classic, wish I could stay longer than one night.
Very clean room and the grounds looked fun, only there one night
- Maha (8/5): -
- Ana Rita (8/5): -
- Kathleen (1/5): -
- sanilb2024 (4/5): Based, Would Not Recommend - I booked a TravelZoo voucher and stayed there for four days this past weekend. While the room decor and overall motel was impeccably and tastefully decorated and the in-person staff very friendly, I would not stay here again. I was on the second floor and could hear the entire comings and goings of the people above me and next to me. It almost felt like I was in the room with the couple next door. This made it difficult to relax and enjoy my stay. Additionally, you have to text a call center to get house cleaning and when I requested it, they did not receive my text and never cleaned my room. To echo all other comments, the kitchen and bar staff is incredibly understaffed and service takes quite a long time. It's very clear management is doing everything they can to save on labor, even at the expense of the guest experience.
- Amanda (10/5): -
- Trip10125566107 (2/5): Great place fantastic employees bad management - I was looking forward to having fun listening to some good music but couldn't there was this person by the name Charlie or something like that telling the guess no u can't sit there I felt very uncomfortable how she show the employee's no respect at all I felt so bad for them besides that housekeeping was great and the food fantastic pool great management so bad 👎
- Nicholas (1/5): A TOTAL DISAPPOINTMENT. We should have taken some pics and posted them, but too upset… - We stopped by the property to check it out before we checked in. When we walked in there was a weird old musky smell. The property looked old and dated. Nothing like the pics on your site. We decided not to stay there and ruin our weekend. We went ahead and canceled on the spot. VERY DISAPPOINTING!
Booking.com should be paying closer attention The pics, the rating, and a more realistic description on your site
- Michael (5/5): - The pool and restaurant. We couldn't get a direct line to the front desk. We stayed 2 nights and asked for our room to be serviced with clean towels and was not done.
- sian (10/5): The perfect vacation - The people and staff were amazing it was such a cool classic Pam spring solace Opening times of the restaurants
- Estey (1/5): Unfortunate incident - Christian was a great bartender! The pool was nice and rooms were clean The custodian stole my AirPods and pretended to not have them and I had to grab them out of his pocket
- Julie (9/5): -
- Harry (10/5): -
- Audrius (5/5): -
- Heather (10/5): - Very cute decor. Loved the heated pool. Would definitely stay here again.
- StephaneBparis75 (6/5): cool atmosphere, no service - Great heated pool but clearly understaffed :
No room cleaning despite requests, over 30 minutes wait for coffee to go.
Cool atmosphere , quiet and comfortable rooms.
- sarahcK2948QZ (10/5): Wonderful hotel just south of downtown! - We had such a great stay at Royal Sun Palm Springs! The rooms were super comfortable, beautifully updated and thoughtfully designed. Everything felt clean, modern and relaxing. The pool area with the bar is especially well done. The pool was wonderfully warm, and we loved starting the morning with a swim and a cup of coffee. Overall, this place exceeded our expectations. We would stay here again in a heartbeat and will absolutely be recommending it to friends!
- ilaria (7/5): Hotel carino, un po lontano dal centro ma camere spazione, ben arredate e pulite - Design Camere molto rumorose, sentivamo ogni movimento delle persone nella stanza di sopra
- Harry (10/5): -
- Hamhamish (8/5): Nice place - Nice enough location and hotel.
Has been refurbished recently.
Helpful staff and nice pool area.
Some good food options nearby and not too far from the town centre.
- Sonia (10/5): Perfect place to stay in Palm Springs. Wouldn’t stay anywhere else there . - The staff were very friendly and welcoming . Loved the retro vibes and decor . Toiletries were gorgeous . The breakfasts were the best that I’ve had in any hotel . Loved everything.
- Lbalyan (10/5): Great stay at the Royal Sun - Had great atmosphere at Royal Sun, Staff was great and helpful , from gentleman at checkin to the girl at the bar! Pool and poolside bar was the highlight, our whole family enjoyed a lot! Bike hire facility was great as well which we all hired and had great fun!
- Mikhail (9/5): -
- Hana (10/5): -
- Sarah (10/5): Fantastic decor, wonderful staff, comfortable beds, great pool and bar - Very friendly staff, comfortable beds, great location and fabulous style. Nothing
- Reed (10/5): The best hotel in Palm Springs - Everything. Just a 5 star experience Design, attention to detail and care
- John (9/5): Beautiful styling, friendly staff, convenient location and great value - We loved the styling of this place from the front facade, the room and in particular the pool area. Was a great location for exploring, noting we had a car. Was great value for money
- christinalX6931UJ (10/5): Peaceful and relaxing stay. - We had a lovely stay. The room was really well designed and gorgeous. We enjoyed relaxing by the pool and being not far from downtown without being right in the action.
- Hedieh (2/5): -
- Q1690PYjuliey (10/5): Great Getaway! - We loved this hotel. Room was clean and comfortable. At this time of year, hotel was very quiet. We had the fire pit to ourselves at night and the pool during the day. The staff were very friendly!
Drinks and lunch available by the pool. Breakfast at Half Moon located in hotel was delicious!! Fresh croissants and delicious options. Breakfast is not included.
Be sure to get a room on the 3rd floor overlooking pool and mountains. We had 315. Rooms 315-320 are good options. If you pick poolside, no view and a gate blocking your view. I think our room was King Oasis.
Great stay for the money!!
You will need a car to go to downtown. Too far to walk. The tram is about 20 mins away.
We love Palm Springs!!
- Ebony (1/5): My daughters graduation present, i wish it went better. Their housekeeping definitely needs some add - The hotel check in process was fairly easy. We stayed Thursday - Sunday on Fourth of July weekend . First thought was the hand towels were filthy with hair and what looked like a dirty foot print.
They had complimentary breakfast of coffee, pastries and fruit but unfortunately both days my daughter’s orange was moldy when she peeled it.
We received a text the first morning asking if we needed anything which was towels and toilet paper but it was never delivered. Next day requested the same thing and it was never delivered. It wasn’t until Saturday night a staff member (not housekeeping ) came by to grab our trash. I had to re-message them again because the room next to us 215was loud, cursing and arguing. (On the other side at they 217 had a dog that kept barking also)
The staff at the bar were extremely nice and she enjoyed her carne asada fries even though they got my daughter order wrong but she was too hungry to wait.
Told the Woman this when I checked out and she said sorry I apologized and said we hope you come back! Unfortunately we won’t but overall with help this hotel can get better.
- Jennifer (8/5): Good value for a moderate stay hotel - Clean, cute and close to everything. The pool is small, but we visited in the off season and it wasn’t crowded. The girls who checked us in on 6/7 were so lovely and really went above and beyond to make us comfortable and start our trip out on a good note. The concierge in the morning on 6/8 had an attitude and was very rude when we wanted to book our stay longer. We ended up just booking on booking.com instead of through him.
The poolside menu changed during our trip to the summer menu. It would have been nice to be notified on our first day that it would be changing because we planned to stay poolside for lunch on the last day and wouldn’t have done so knowing this.
- Thien (9/5): -
- Rick_Jamestown (10/5): Winter Getaway! - Has been remodeled since our last visit. Pool area is excellent. I love what they’ve done with it. Bar by pool was a bit pricey. $36 for two piña colada’s. Rooms are much more modern and up to date. Didn’t eat at the restaurant. We had a second floor room with a view of the mountains. Could sit on the balcony for hours talking in the view. Would highly recommend.
- Harry (10/5): Relaxing - Service, interior design, and restaurant were fabulous. Clean and charming
- Bianca (9/5): -
- Linda (9/5): This is a very well located property with incredible views of the mountains and a great pool deck with bar. It’s quiet, - Well located, redesigned and refurbished,very current decor, great pool area The room needs at least one chair by the mirror. Has a spartan feel
- Kelly (9/5): We had a fantastic stay, appreciated pet area as my pup was with me - Great location and thoughtful amenities like yoga mat in room Parking was difficult on busy Saturday. Luckily found street parking at 10 pm.
- Sujan (9/5): -
- Shanna (8/5): - The staff were very friendly. The restaurant had amazing cocktails and the food was delicious. It was a perfect stay for my family and small poodle pooch. Very dog friendly. Definitely will return.
- Erick (9/5): -
- Monique (3/5): -
- Alysia (9/5): Great stay for the price but would recommend staying on the 3rd floor. - Clean and great for the price. We were on the second floor and the people upstairs were so loud late at night and early in the morning.
- Anders (10/5): -
- Cyrille (5/5): - la ^piscine bien chauffée, vue agréable propreté terrasse, vue cachée de la terrasse par un paravant, propreté de la salle de bain pas au niveau attendue
- Alice (7/5): Need lots of improvement on the service - The property has a beautiful mid-century modern style, typical of Palm Springs. Good location, gorgeous views on the mountains, heated pool and cozy outdoor seating area.
Free bikes to use and explore around. I don’t think this property should be a 4 star hotel: they send you messages on the Booking.com app every day,asking you if you want them to make your room and you have to reply before a certain time if you want your room cleaned and tidied up (for example, on 1/1 you had to reply before 9:30am when I suppose a lot of people sleep, considering it’s the day after nye). Doesn’t really matter anyway, because after the first night of our stay I replied that I wanted our room to be done and they didn’t make it. When I let them know, they apologised but the day after (1/1 indeed) they didn’t make it again: I’d have made a note about that specific room making sure that it would be cleaned and tidied up, considering the inconvenience of day before.
Anyway, these messages thing just doesn’t work because guests should have the right to have their room made everyday and decline on the spot,in case they don’t need cleaning (which I don’t even need every day, but with a 3 day stay I’d expect as the bare minimum to have the bins emptied an the floor wiped at least once).
Not over though: considering our room hadn’t been done on the 31/12 I simply asked to have a change of the small towels and 2 clean cups and glasses which we had used. I made this request at 4pm on the day, the day after at 11am they hadn’t deliver them to our room yet and went to collect them myself. The guy at the reception was kind and told me he was gonna waive a fee from my booking, which didn’t happen yet.
Left the used glasses and cups outside our room for someone to collect, together with the trash bin that nobody collected from our room and there it remained, outside our room, until our check-out. Pretty sure this is not 4 star service.
The mini fridge is completely empty, which is not usually the case with 4 star hotels.
They have a beautiful restaurant only open for breakfast (?!
- Maximilian (8/5): -
- Julie (9/5): -
- Hanna (10/5): -
- Anna (8/5): -
- Lili Yah (10/5): - Nice hotel. Good views. Nice pool area. Friendly staff. Comfortable and spacious rooms. I'd stay again for sure.
- Fred (10/5): Fantastic - The staff were so happy, helpful and enthusiastic
- Carina (9/5): -
- Carina (9/5): -
- Naomi (10/5): -
- D922WSnoahr (10/5): Great Place!!!! - Great atmosphere, great space, wonderful vibes and rooms. Will be back. Food at High Moon was amazing. Staff was also very helpful and great.
- 335corinab (10/5): Excellent - ⸻
⭐️⭐️⭐️⭐️⭐️ Excellent Stay – Highly Recommended!
I had an outstanding experience at this hotel from start to finish. The staff were incredibly welcoming, attentive, and always ready to help with a smile. My room was spotless, beautifully designed, and exceptionally comfortable, with all the amenities I needed for a relaxing stay.
- L252CPcodym (10/5): Awesome place - Loved staying here..had a great experience and loved being in Palm Springs area for the weekend..amazing atmosphere..rooms were very nice.. the value of the rooms were what exactly what we were looking for..
- catherinemG6323HU (10/5): Loved our stay! - Adorable hotel in Palm Springs! My friends and I stayed here for a girls trip stay-cation and we had a great time! Staff were super helpful and recommended some great places to eat. Location was great!
- WANG (9/5): -
- Sarah (10/5): - Beautiful property, clean, easy parking, great value
- Adrian (2/5): Found a syringe/needle in room. Serious health hazard and inadequate response from staff. - Beautifully designed mid century modern room. Very spacious. Comfortable bed and large TV. Very nice pool with bar. Location is not in downtown Palm Springs, but very short drive away. Bikes available for guests to get around town. Very disappointed with the cleaning staff and management. Found a needle/syringe in the room. There is obviously no excuse for this, this was unpleasant to discover. We requested room cleaning, only to find hours later that they did not clean the room, they just entered and picked up the syringe. It obviously was a serious health hazard and I felt they did not take it seriously. I had no idea if I would find other hazardous items in the room later, so I had to request another cleaning. Staff also told my partner they would give us a partial refund, to which they seemingly forgot because I had to contact them and booking.com weeks later. When they did process a partial refund, it was approx the price of half a night's stay, which seems very inadequate for such mess.
- Jennifer (9/5): Incredible stay in Palm Springs - Atmosphere and rooms were fantastic Ran out of some breakfast options
- ninabB1452ID (10/5): Mountain View’s were breathtaking - The Royal Sun was absolutely gorgeous. The scenery and views were truly breathtaking, with clear, beautiful skies that made the entire stay feel unreal. The hotel was spotless, and the service was exceptional from start to finish. An amazing experience all around — highly recommend.
- Hans-Jürgen (9/5): -
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