East Plaza Hotel
Location: бул. „Цариградско шосе“ 28, Sofia, bg
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Welcome to the luxurious East Plaza Hotel, your perfect escape in the heart of Sofia!
Exquisite Accommodations
Indulge in our beautifully designed air-conditioned rooms equipped with modern amenities including a minibar, flat-screen TV, and a private bathroom. Some rooms even feature stunning city views and balconies for a special touch.
Unmatched Amenities
Stay active during your visit with access to our state-of-the-art fitness center. Enjoy delicious meals at our on-site restaurant and unwind with a refreshing drink at the bar, making every moment delightful.
Convenient Location
Located just a short walk from Arena Armeets and near key attractions, our hotel is perfect for both leisure and business travelers. With swift access to Sofia Airport, your journey begins effortlessly.
Don't miss out on the exquisite experience awaiting you at East Plaza Hotel—book your stay today!
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 03:00 PM - 11:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Ironing service
- Car hire
- Sauna
- Massage services
- Non-smoking throughout
- Shuttle service (additional charge)
- Coffee Shop on site
- Fruits
- Pet bowls
- Steam room
- Pet basket
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Happy hour
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Access to nearby indoor pool
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Pool waterfall
- Covered parking
- Garage
- Health or beauty spa nearby
- Swimming nearby
- Hosted evening meal (reserve)
- Electric bicycle charging station
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Corner Junior Suite with Balcony
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Deluxe Room with Mountain View
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as mountain views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Plaza Corner Room with Balcony
This air-conditioned double room is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Executive One-Bedroom Apartment
This spacious apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The apartment's kitchenette, which has a microwave, is available for cooking and storing food. The air-conditioned apartment features a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as mountain views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Plaza Deluxe Room
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Superior Room City View - Pool & Wellness Included
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as mountain views. The unit has 3 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Panorama Corner Suite with Balcony
This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as mountain views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Plaza Comfort Room
Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin/double room offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 3 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Emergency cord in bathroom
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Guest Reviews
- Dominique (9/5): -
- Vladimirov (10/5): -
- Rumyana (10/5): Отличен - Всичко !
- Yulia (9/5): Беше чудесно! - Прекрасен хотел Изключително чист Приветлив персонал Стаите са много комфортни Ще го посещаваме при посещенията си в София
- Tankova (10/5): - Нов, уникален хотел. Всичко е красиво и стилно. Закуската беше с с качествени продукти и много вкусна. Имахме и бонус от хотела, защото бяхме група от 5 човека, което беше изключитилно мило. Локациято е перфектна, ако сте на концерт в Арена 8888. Лоби бара беше затворил сравнително рано, ние се прибрахме около 23.30ч.
- Plamen (10/5): New, clean and perfect hotel! - Everything was perfect! All was perfect, we got upgrade for free and parking for free, due to the hotel are gaining ratings :)
- Дани (10/5): - Всичко беше страхотно. Стаята беше светла с много удобно легло, банята просторна. Закуската беше на ниво. Всичко беше перфектно. Няма нещо което да не ни е харесало.
- Дарина (10/5): -
- Martina (10/5): - Abundant buffet breakfast, large parking, great view from my room on the 12th floor, super kind staff. Everything was perfect!
- Bilyana (9/5): -
- ALESSANDRA (10/5): -
- Bilyana (7/5): - Локацията е чудесна, има закрит паркинг. Стаята е приветлива и много уютна. Страхотна гледка. Стаята ни беше на 12 етаж и беше малко студено, въпреки настройката на климатика не стана повече от 22 градуса, което не беше много комфортно за нас.
- Petya Tuschieva (10/5): -
- Silvia (10/5): -
- 8888 (10/5): - Липсваха чехли.
- Detelina (9/5): - Разположението на хотела, размерът и чистотата в стаята, всичко е направено с вкус, много добро кафе в стаята. Отлична закуска. Харесаха ми многото и големи асансьори. За 5 звезден хотел, при това не евтин, заплащането на всичко от минибара в стаята( с изключение на 2 капсули кафе и 2 малки води) за мен не е приемливо.
- chilingirqn (10/5): -
- Kiril (7/5): Good, But not worth the price - We paid about 280 euros for a night for a Corner balcony room. The room was absolutely great - good amenities, automatic curtains, great music system and spacious room. The staff was also great - friendly and helpful. 280euros for what we got was just not worth it. Food was mediocre at best - they also didn't have availability for 2 out of the six main meals. The SPA was awful - a single pool(3 small corridors), no jacuzzis, single Sauna(75 degrees max), no water dispenser available. I've been to 3 times cheaper hotels with far better SPA.
- Антония (9/5): -
- CHRISTOS (10/5): An excellent hotel, with very helpful and polite staff. - The location of the hotel, is opposite ARENA 8888
- Nikolaos (1/5): Rude stuff…no experience at all….only the general manager was polite… - nothing !!!!! Everything
- PLATON ORESTIS (10/5): -
- capuano (3/5): -
- Ioannis (10/5): -
- Iveta (10/5): Прекрасес дизайн, учтив и компетентен персонал - Закуската, фитнес залата, цялото обслужване Това че за СПА-центъра се заплаща допълнително.
- Mila (10/5): I would definitely visit again and highly recommend it! - My stay at East Plaza Hotel was wonderful! The service was excellent – the staff were friendly, welcoming, and always ready to help. The breakfast was diverse and very delicious, offering a wide variety of options for every taste. The hotel’s location is also great – convenient and well-connected to the main points in the city. I would definitely visit again and highly recommend it!
- Dimitar (10/5): Modern, effortless comfort with genuinely caring service. - I loved my stay at this hotel and it completely surprised me in the best way possible! From the start, the people working there made a were super helpful, everyone at the reception, lobby, and restaurant was genuinely kind not just polite in a “hotel” way, but actually warm and attentive. The room was big, super clean, and felt really fresh and modern. I loved that there was a proper space to work, it made it easy to get things done without feeling stuck on a bed or tiny desk. Also, everything just worked perfectly, you can tell the place is really up to date with technology and designed with comfort in mind. And the breakfast… so good. Lots of variety, real quality, and everything tasted fresh. It didn’t feel like your typical hotel breakfast at all. Overall, it just felt easy to stay there. Comfortable, modern, no stress. I’d definitely go back.
- Пролет (10/5): -
- Ad (4/5): Niet voor herhaling vatbaar. - Nette, moderne kamer. Geen degelijk ontbijt bij een 5-sterren hotel.... Er was geen buffet, je kon een gebakken ei bestellen met 2 geroosterde boterhammen. Dit was echt een beneden niveau. Daarnaast kwam ik in de avond aan en was er geen mogelijkheid om iets te eten te krijgen, ik kreeg instructies om 1.5km te wandelen naar een restaurant. Bij 2 nachten overnachting verwacht je op zijn minst een refill van je verbruiksdingetjes zoals koffie op de kamer maar ook dit was teveel gevraagd. In totaal ongeveer €50,- betaald om te parkeren in de garage onder het hotel.
- Steliana (10/5): Комфортен престой, летищен трансфер, закуска, мил и любезен персонал. - Нов, модерен и чист хотел. На пешеходно разстояние до София Тех парк. Всичко беше супер
- Mihail (10/5): -
- Кика Чанева (10/5): -
- Angel (10/5): I had a very pleasant stay at East Plaza Hotel. The hotel is nice, super clean, and very comfortable. One of the best th - Very close to Arena 8888
- Feliks (5/5): -
- Miroslava (1/5): -
- Vito (10/5): Outstanding - Sehr schöne Unterkunft, sehr komfortable Betten und sehr freundliches Personal. Vielen Dank
- dineva (10/5): Силно препоръчвам - отлично обслужване, просторни модерни стаи, страхотна закуска, перфектна локация. - Наскоро имах удоволствието да отседна в East Plaza Hotel и останах изключително впечатлена от цялостното преживяване. Още от първия момент се усеща високото ниво на обслужване и вниманието към детайла. Пристигнах много късно през нощта след полет, но въпреки това получих изключително топло и професионално посрещане, което веднага ме накара да се почувствам добре дошла. Хотелът е красив, модерен и луксозен, а стаята ми беше просторна и много добре оборудвана. Особено ми хареса, че разполага със смарт системи, които правят престоя наистина комфортен. Температурата в стаята беше перфектна и се регулираше изключително лесно, така че успях да създам идеалната атмосфера за почивка. Леглото беше много удобно и след дългия път успях да си почина наистина добре. На сутринта закуската беше много вкусна и разнообразна - личи си, че се залагат на качествени продукти. По-късно посетих и ресторанта на хотела за обяд, където отново останах впечатлена от качеството на храната и обслужването. Престоят ми беше изключително приятен и със сигурност и в бъдеще ще се възползвам от услугите им. Препоръчвам хотела на всеки, който търси комфорт, най-високо качество на обслужване и удобна локация в София.
- marcelo (4/5): לא ממלית על המלון הזה - הניקייון היה בסדר הארוחת בוקר במלון גם בסדר אבל לא יותר מזה האינטרנט בחדרים לא עבד, במלון חמישה חדרים במחיר שלהם ציפיתי שנאינטרנט יעבוד טוב בנוסף רצינו לעשות שימוש בסאונה וזה היה בתוספת תשלום דבר שלא כתוב בבוקינג או בנוסף צאק אוט ניסו לחייב אותי בדברים שלאו אכלנו מסעדת המלון חשבון של 250 יורו שלא אכלנו ולא שתינו.
- Ian (9/5): -
- Kristina (10/5): -
- Alfredo (10/5): -
- Neli (10/5): - I had an excellent stay at East Plaza Hotel. The room was clean, comfortable, and well-maintained, with everything arranged to a high standard. The staff were professional, courteous, and always willing to assist, which made the experience even more pleasant. The location is convenient, with easy access to key areas, and the overall atmosphere of the hotel was calm and welcoming. I particularly appreciated the attention to detail and the smooth check-in and check-out process. I would gladly stay here again and highly recommend it to others.
- Milena (7/5): Flooding in the bathroom - Friendly staff! While I was taking a shower, the room flooded because the bathroom drain was clogged. The staff was friendly, and as compensation, parking was complimentary. However, the price and number of stars do not correspond to this kind of experience.
- emeline (4/5): - Le décor Le petit déjeuner , la longueur du Check in, la piscine non inclue
- Adriana (8/5): Great location if you are attending a concert/show in Arena 8888 - Great location for a show at Arena 8888- walking distance. Rooms are clean and warm for a winter stay. Will definitely book again. Communication with property was a struggle. Took multiple days and messages to even acknowledge a special requests. It was not anything difficult- a preference for two single beds instead of one double. It was accommodated in the end, however the communication did not match the stars/price of the property.
- valentina (1/5): -
- Saba (1/5): - This hotel no repanisbal for any this resepsiyon toke me only room can help no bady clean the room very dirty Olso in the cafe bar for children give alkol and the man toke me this boulgari no problem He give the in the tonnek votka for my children she sick I’m take two days hotel m afraid go out the hotel.
- Алексов (10/5): чудесен - добра,богата закуска
- Аnna (9/5): - Не можахме да закусим, защото закъсняхме за закуска. Лошото е, че не ни предложиха да си поръчаме нещо за хапване. Вечерта, когато пристигнахме ресторанта не работеше, защото имаше фирмено парти, а нашата нагласа беше да вечеряме в хотела, защото пристигнахме късно
- Reznic (1/5): - We are very disappointed with our stay at East Hotel Plaza, Sofia. The service is far below what is expected from a hotel of this price and supposed brand standard. The staff were uninterested in helping and often unfriendly. The internet did not work at all in our room, which is unacceptable, especially for business travelers. The food quality was poor and absolutely not worth the price. For €200 per night, we did not receive breakfast or parking, which is completely unreasonable for a hotel that presents itself as a high-end brand. Overall, this was a very poor and disappointing experience, and we would not recommend this hotel to anyone expecting professional service and quality. We are very disappointed with our stay at East Hotel Plaza, Sofia. The service is far below what is expected from a hotel of this price and supposed brand standard. The staff were uninterested in helping and often unfriendly. The internet did not work at all in our room, which is unacceptable, especially for business travelers. The food quality was poor and absolutely not worth the price. For €200 per night, we did not receive breakfast or parking, which is completely unreasonable for a hotel that presents itself as a high-end brand. Overall, this was a very poor and disappointing experience, and we would not recommend this hotel to anyone expecting professional service and quality.
- Lubo (7/5): Good location and facilities but needs some improvement and better service - + good location + well equipped gym on the 3-rd floor + garage (which is hard to be used if you drive a bigger car for a SUV) - service is too slow (check-in requires ca. 15-25 minutes) - no in room dining after 10:30 pm - can’t park in front of the hotel
- Мартин (10/5): -
- Beate (7/5): Gerne wieder beim nächsten Sofia Besuch, aber ohne Frühstück, außer es wird erheblich verbessert ! - Positiv hervorzuheben ist, dass das Hotel ganz neu ist. Beim Betreten des Hotels, ist die schöne Lobby ein Wow-Faktor und es riecht total angenehm, sehr freundlicher Empfang, wir konnten schon früher ins Zimmer und es wurde auf unsere Wünsche eingegangen, wir hatten ein sehr schönes Zimmer, alles noch ganz neu, sehr bequeme Betten, tolle große Dusche. Super Ausblick aus dem 11. Stock. Auch vom Sicherheitsaspekt her sehr gut, mit der Zimmerkarte bedient man auch die Aufzüge und kann nur in das ausgewählte Stockwerk fahren. Wir haben im Restaurant etwas gegessen, sehr freundliches Personal und das Essen war hervorragend. Für einen Konzertbesuch in der Arena 8888 sehr zu empfehlen, man kann bequem zu Fuß hingehen, ca 10 Minuten Fußweg. Auf Anfrage bekamen wir auch einen kostenlosen Late Check-Out, was uns sehr gut gefallen hat ! Nachdem wir am Ankunftstag im Restaurant so gut gegessen hatten, waren unsere Erwartungen an das Frühstück sehr hoch, aber leider wurden wir extrem enttäuscht, und würden es beim nächsten Aufenthalt sicher nicht mehr dazu buchen, außer es wird erheblich verbessert ! Bei einem 5 Stern Hotel ist das Frühstück leider ein absolutes No-Go und total überteuert ! Es hat eher das Niveau einer Frühstückspension, ist aber einem 5 Stern Hotel absolut nicht würdig ! Das ist wirklich schade, denn nur das tolle Rundherum alleine, macht kein 5 Stern Hotel aus, es muss eben einfach alles stimmen ! Daraus resultiert auch meine Gesamtbewertung ! Negativ zu erwähnen ist das Frühstück ! Es gab: - nur Kaffee, keinen Tee - einen Toaster, aber kein Toastbrot - die Gebäck-Station war komplett leer - nur 1 Sorte aufgebackene Brötchen und 1 Sorte Brot das nur in viel zu dicken Scheiben vorhanden war - zwar eine Müsli-station, aber die war leer - es gab kein Müsli - das Rührei war kalt, der Speck der eigentlich gebratene Wurst war, war ebenfalls kalt und hart - keine Ei-Station, wo zb Spiegelei oder Omlette frisch zubereitet werden - keine frische Marmelade, nur abgepackte Fertigmarmelade - Kein Honig - Fertig-Leberpastete und Fertig-Streichkäse, nichts selbst gemachtes - nur aufgeschnittene Tomaten und Gurken - kein frisches Obst oder Obstsalat - kein Joghurt - lediglich etwas Wurst und Salami - zumindest war die Käseauswahl halbwegs ok Das Personal war unaufmerksam und uninteressiert, man hat lieber telefoniert und miteinander geredet, als sich auf die Gäste zu konzentrieren. Auf unsere freundliche Anfrage ob wir Spiegeleier bekommen können, wurde mit Schulterzucken reagiert, und so getan, als ob man nicht englisch versteht. Das ist ein sehr unfreundliches Verhalten gegenüber dem Gast ! Wir mussten ihnen sagen dass bei der Kaffeemaschine der Wassertank leer ist und der Auffangbehälter voll ist, die Anzeige in Englisch auf der Kaffeemaschine konnten sie aber sehr wohl verstehen. Bei einem 5 Stern Hotel ist dieses Frühstück ein absolutes No-Go und total überteuert ! Dieses Frühstück hat eher das Niveau einer Frühstückspension, ist aber einem 5 Stern Hotel absolut nicht würdig ! Das ist wirklich schade, denn nur das tolle Rundherum alleine, macht kein 5 Stern Hotel aus, es muss eben einfach alles stimmen ! Nachdem wir am Vortag im Restaurant so gut gegessen hatten, hatten wir hohe Erwartungen an das Frühstück, und wurden leider extrem enttäuscht, und würden es beim nächsten Aufenthalt sicher nicht dazu buchen, außer es wird erheblich verbessert !
- Ralcheva (10/5): Amazing hotel - I loved everything The heating system wasn't working. The staff couldn't fix it and we didn't receive any compensation for that...
- Мартин (10/5): -
- Борислав (5/5): -
- Stoyan (10/5): -
- Aleksander (9/5): - Всё, кроме завтрака Завтрак
- fatih (10/5): bir daha gideceğim de tereddütsüz seçeceğim bir otel. - Harika bir otel. Odalar çok büyük , geniş, temiz ve manzarası harika. Bir tek otopark için ücret alınması olumsuz.
- Борислав (10/5): -
- Силвия (10/5): -
- Abraham (9/5): -
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