Holiday Inn & Suites Makati by IHG

Location: Glorietta Mall, Palm Drive, Ayala Center, Manila, ph

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Currency exchange
• Non-smoking throughout
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Kid meals
• Lower bathroom sink
• Coffee Shop on site
• Fruits
• Steam room
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Rooftop garden
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard Room

  Modern air-conditioned rooms feature a flat-screen TV, a mini-bar and tea/coffee making facilities. Private bathroom is equipped with a shower.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Shower chair
  • Rooftop pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Window
  • Hand sanitiser

• King Suite - Lounge Access

  This suite features a rooftop pool. Providing free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, executive lounge access, a wardrobe as well as city views. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Rooftop pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key access
  • Key card access

• Standard Twin Room - Lounge Access

  Guests will have a special experience as the twin room offers a rooftop pool. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a mini-bar, executive lounge access, a wardrobe as well as city views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Rooftop pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key access
  • Key card access

• King Suite

  The rooftop pool is a top feature of this suite. Featuring free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned suite features a flat-screen TV with cable channels, a mini-bar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Rooftop pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key access
  • Key card access

• Standard Double Room with Two Double Beds - High Floor

  This twin room's special feature is the rooftop pool. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a mini-bar, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Rooftop pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key access
  • Key card access

• Standard King Room - High Floor

  This double room features a rooftop pool. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a mini-bar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Rooftop pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key access
  • Key card access

• Standard King Room with Lounge Access

  This double room's special feature is the rooftop pool. Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, executive lounge access, a wardrobe as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Rooftop pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key access
  • Key card access
  • Private check-in and check-out in the executive lounge

Guest Reviews

• Ronald (9/5): I go to place in Makati. My only place to stay - I love this property. There is so much to do. Their customer service is amazing. They bend over backwards for me every time I’m here if I need to check in early or check out like they always accommodate.
• Mahmoud Ramadan Ali (10/5): -
• joanmH3254HH (10/5): TGIF :) - We had a lovely stay at HI Makati. My husband and I just wanted a quick escape from our usual routine, and this overnight break was totally worth it. We were together with our baby dog, Ginger, and the service we experienced from the Reservations Team (Marianne) up until check-in (Concierge Chris & FO Poul) was very efficient and welcoming. Ginger truly loved her watermelon plush toy upon our arrival in the lovely guest room :) A plus was our time at the lounge. Ara, Richmond, and most especially the bubbly staff member Jean, made it worthwhile and fun. Thank you as well for the compliments while celebrating IHG Loyalty Week! Can’t wait to book our next stay again. Thank you and kudos to everyone!
• Jethamie (9/5): It was a wonderful, comfortable, and productive stay! - Staff were excellent - top notch customer service from the security team, to the arrival staff team, to the restaurant team, and the rest of the hotel staff. 5 stars! Pls keep this going! I wish they have a Nespresso coffee machine in the rooms instead of just a water heater machine. Especially not with the bad reputation the hotels are having with water heaters being used by some guests for their dirty personal stuff (eg socks/underwears). I think this makes people more careful in using them. In addition, it would be good for the hotel to also stock their fridges with drinks and snacks that tje guests can pay.
• R1553UOjeand (10/5): Where Hospitality Feels Genuine - My stay at Holiday Inn Makati was genuinely enjoyable and memorable. From the moment we arrived, the overall atmosphere of the hotel already felt welcoming, organized, and comfortable. The combination of excellent service, convenient location, modern interiors, and warm hospitality made the experience even more special. The hotel is in a very convenient and accessible location. It’s close to restaurants, convenience stores, malls, and other key establishments, making it easy to go around Makati even for first-time visitors. In addition, the hotel was well-maintained, clean, and relaxing throughout our stay. One thing that immediately stood out was the hotel’s modern and stylish interior design. Also, the food experience was definitely one of the highlights of our stay. My personal favorites were the cheese pizza, the bulalo, and their chocolate cake dessert, which were all flavorful, comforting, and satisfying. I also really enjoyed their in-house café latte — it was rich, smooth, and perfect for relaxing moments at the café. Their breakfast buffet was also worth looking forward to. Lastly, One of the most memorable parts of my stay was the way the staff interacted with guests. They were warm, approachable, and genuinely attentive while still maintaining a high level of professionalism. Every interaction felt sincere rather than scripted, which created a welcoming atmosphere throughout the hotel. For instance, while we were having merienda at the hotel’s café/restaurant, everyone was enjoying the moment so much that we naturally included some of the staff in the fun. What I appreciated was how cooperative, attentive, and engaging they were while still remaining respectful and professional. They were especially great with the kids, which made the experience even more heartwarming and enjoyable for our family. A special mention to Sir Michael Pagatpatan and Lanz for their genuine hospitality and positive energy. Their ability to connect with guests so naturally added a personal touch to our stay and truly reflected the kind of service that makes people want to come back.
• Dar (8/5): -
• Ronald (10/5): Great! Awesome place - The friendliness of all staff from the security to front to the cleaner. Super clean room and bathroom. Plus the access going to Glorietta. Highly recommended. None
• K2754TOtinad (10/5): Good - Good service hy the staff at the club lounge area
• 101samuelh (10/5): Satisfying - Our stays were memorable and satisfying. Especially the experiences in the Executive Lounge. The staffs Ms. Diana, Mr. Richmond and Ms. Shena treated us nicely and very helpful. Looking forward to staying again in this hotel.
• Michelle (10/5): It was pleasant - Clean and staffs are friendly None
• T7169HDjoyg (10/5): Celebration - The executive lounge offers very good service. I experienced very good service from the team of Stevene, Clarisse, Ara and Shena. A good mothers day celebration indeed! Good vacation before going back to Texas!
• deahkristinew (10/5): Wonderful Mother’s Day Stay 💚 - We are really enjoying our stay. The place is clean, peaceful, and comfortable, and the food at the Executive Lounge is excellent. We are celebrating Mother’s Day here, and the experience feels extra special because of the amazing service from the staff. Special thanks to Neo, Gryn, Diana, and Loyd from the Executive Lounge for being so warm, attentive, and accommodating. They always welcome us with a smile and make us feel comfortable and well taken care of. We also appreciate the concierge, room service, housekeeping, and pool staff for being very courteous and friendly. Everyone makes us feel genuinely welcome, which makes our stay even more memorable. We would definitely love to come back!
• Rebecca (10/5): -
• Mitsuki (10/5): Fabulous! -
• Arsenia (10/5): - Great location Notihing
• 561dmsm (10/5): Smooth - Great ambiance Good food and Nice Staffs
• I7475LJdavek (10/5): World renowned service - I’m always so amazed at the Level service I get from the Holiday Inn in Makati. Compared to the United States and other places I’ve traveled the service is spectacular special shot out to APRIL and housekeeping she goes beyond over and above to make sure my stay is comfortable and I have everything I need. Thanks Aprill and thanks team Holliday Inn Makati
• Angelei Kristine (10/5): -
• T2082DUsamanthal (10/5): 10/10 FOR HOLIDAY INN MAKATI - We had a really good experience staying at Holiday Inn Makati. The location is very convenient, especially since it’s close to shops and restaurants. The room was clean, comfortable, and not noisy, which made it easy for us to relax. Amenities are complete and useful. What stood out the most was the excellent customer service. The staff were always friendly, polite, and ready to assist whenever we had questions or requests. Their professionalism made our stay even more enjoyable. Overall, our experience at the hotel was really good, and we would definitely recommend it to others. We look forward to staying here again in the future
• mikeem2024 (10/5): Best time in HI Makati Executive Lounge - If there's a budget, I make it a point to avail access at Holiday Inn Makati' Executive Lounge, not only for it's comfortable and relaxing ambience, but the selection of food is on point. The staff, Jean and Ara, are very cheerful and always serve with a smile. The guy staff (unfortunately forgot his name) has been attentive and helpful as well so kudos to everyone in the Lounge. I'll always come back here when there's a chance for staycation.
• L128UUkeithm (10/5): Oz - Roof Deck Bar - Roof Deck Ba, Oz, is a great experience. Cristine is amazing! She is a great bartender with great skills. And her personality is super friendly and fun, taking the Oz experience to the next level. I stayed here a week ago, moved to a different area, but came back to the bar to see Cristine. Salamat po Cristine 🙏
• Z8821PValbertt (10/5): Excellent service rendered - I would like to share my appreciation and strong recommendation for Jane, whom I first met during my stay at Holiday Inn & Suites, Makati by IHG Spa in Apr 2025. Jane’s professionalism and skill are among the best I have experienced, and her consistency over time truly stands out. She is a humble therapist who is highly receptive to feedback, always responding with positivity and empathy. Jane also demonstrates a strong commitment to continuous improvement, regularly upgrading her skills to keep up with new massage techniques. I especially recall when I had a back injury—she provided exceptional care and applied the appropriate techniques to help ease the pain and support my recovery. I would strongly recommend Jane and would like to nominate her as a Most Valued Employee for Holiday Inn & Suites, Makati.
• Cristina (10/5): -
• Inma (10/5): -
• jeandominiquef2026 (10/5): Comfortable stay, great service, clean facilities, and a relaxing rooftop vibe, will definitely come back. - I had a very comfortable and happy stay at Holiday Inn Makati. The place itself, from the rooms to the overall ambiance, was really nice and relaxing. What made our stay even more memorable was the excellent service. Sir Michael Pagatpatan was very accommodating and made sure we had a great experience during our staycation. Another staff member, Lance, also provided us with great service and was very attentive. Overall, all the staff were approachable, friendly, and professional. I truly enjoyed my stay and would definitely come back again!
• Sepana (10/5): Perfect Location - Perfect location (right above Glorietta Mall), outstanding customer service - special mention to Paol for the upgrade in our room, Jericho at front desk and Andrew & Chris assisting us with our luggage. We will definitely be back.
• aymav2025 (10/5): Another Amazing Experience at Holiday Inn - Another amazing experience at Holiday Inn! This time, we celebrated my mother’s birthday and decided to treat ourselves to massages as well. More on that later. Upon our arrival/check-in, the staff surprised my mom with a special gesture, and we were absolutely delighted. The lounge experience was great as always. Everyone was friendly, warm, and accommodating. The food and drinks were good. Moreover, the room and amenities were all clean and well maintained. Also, the overall noise level in the hotel was just right, not too loud and not too quiet. The location is also a huge plus, especially since it is conveniently connected to Glorietta. In terms of value for money, it is definitely top notch. And of course, the massages deserve a special mention. Shoutout to Beth, Rose, and Jane. They were all amazing and truly elevated our relaxation experience. These three ladies deserve a raise or a bonus. They were that awesome! As of writing, we have not had the breakfast buffet yet, but we are already confident it is going to be a hit as we've tried it on New Year's when we last stayed. I might come back and write another review about that. Thank you, Holiday Inn! P.S. We're already planning our next staycation here.
• AnMi (9/5): City hotel with good managemnt - Close to airport. Access to shooping mall. High buildings around. Hotel with good management. Waiting for elevators...Somehow food offered should be improved.
• MrsGNZ (8/5): Friendly staff - It’s not what you expect for a five stars hotel. We had a comfortable stay. Our room was newly renovated so it was pretty clean. They offered toothbrushes but very minimal. We will definitely be staying back. This is more of a three stars hotel.
• Bashir (9/5): I satisfied i like the location and very clean - Clean near the mall center of makati city No comment
• hanscH9230WA (10/5): Summer 2026 Staycation - Our experience was very pleasant. The hotel staff are very accommodating and polite from front office to housekeeping. Kudos to JC, Pool Attendant for being accommodating and friendly to us.
• T6951FRjeffr (10/5): Family vacation - We had a great stay at the hotel. As a family, we enjoyed the following: - connection to the Glorietta mall, direct from the hotel. We can avoid travel and heat. - the buffet had everything we need. - the kids play area - the hotel staff were all exceptional. A special mention to Carl who maintained our room to a very high standard during our stay. He was also very helpful and accomodating.
• MOTOFUMI (7/5): -
• Tourist27836879163 (10/5): Pampered - Gryn, Jean, Clarisse, Mariel and Richmond provided excellent service and hospitality during our family's stay there! Thanks Very Much
• foudechris (10/5): Top stay, great team - Hotel was clean and felt new, facilities were good and well maintained, service was excellent throughout. What topped it off was the amazing executive lounge team that made my stay with their smiles, energy and personal touch (such as remembering guests’ preferences and orders). Huge thanks to Stef, Ara, Diana, Gryn, Jean, Mariel and Richmond!
• Ng (9/5): Great price, great location - Room is comfortable and spacious. Location is fantastic as it's right next to a mall which is connected to other malls, Greenbelt included. Breakfast variety was alright. Nothing, it was good.
• 262neila (10/5): Hachi's staycation - Staff are accommodating (Gryn, Jean, Ara)
• Silvio (8/5): Was not a good night. After a long trip to arrive in a room surrounded by loud construction noises - Location I asked for a quit room but as soon as I arrived in my room since midnight when they changed my room, there was loud noises from the construction adjacent to the hotel. At midnight!!!!!!!!!!!!!!!!!!
• Edward (8/5): Excellent property and would stay again when in Makati, Manila. - The location was excellent as its connected to the Glorietta mall and the staff were also terrific assisting with any queries we had. There was a bit of confusion with the charges when some of the family had breakfast at the Flavours restaurant but staff addressed it promptly.
• Estrella (9/5): As always I have a very satisfactory stay. - Very efficient and friendly staff. Property is right next to shopping malls. Clean and pleasant room. Very good selection of buffet breakfast and dinner. There’s nothing that I don’t like about this property 😊
• JOHN (10/5): I will definitely to be staying here again - I always stay at Holiday Inn and suites Makati. This property newly renovated. Spacious room and very clean. Staff are very attentive and very polite.
• Arsenia (10/5): - Centre Nothing
• Tibor (9/5): -
• Palau (10/5): -
• Oka (9/5): -
• Scharlene (8/5): -
• Arie M (7/5): Prima - De service en locatie e hadden 1 klacht; nl een lekkage boven de wc van de AC unit. Is besproken met personeel en manager, maar was nog niet opgelost toen we vertrokken.
• May (10/5): - The hotel is cozy, the staff is courteous, and we have a large room . Holiday Inn very convenient because of the easy access to the mall. Bravo to the two female employees at the front desk. I asked to check out at around 3 p.m. and asked how much it would cost, but they offered me the opportunity to check out at 2 p.m. for free. We look forward to staying at this hotel each time we travel to Manila. None
• Criselda (10/5): - The staff! N/a
• Khair (8/5): - I like the property due to excellence service and food quality
• Elizabeth (10/5): -
• Paz (8/5): - Die Lage ist perfekt. Nicht weit vom Flughafen. Direkte Zugang zum Einkaufszentren (Shopping Malls) und Restaurants (Greenbelt). Freundliche hotel personnel
• Hanin (10/5): -
• GARRY (9/5): Great location , great staffs , great facilities & cleanliness - Breakfast was good lots of choices. But it will be great to add native delicacies like suman , sapin sapin Longanisa that will be excellent Facilitate great None
• Koncz (5/5): Going down. - The room is nice and clean. The food at the hotel resturant is down several nothches over the last few years. In the breakfast they used more than 20 minutes to get us hot water for our thea......3 days in a row.......and on top of that, it wasnt even hot when we finally got it......quit unbelivable. Almost no coldcuts or normal food for europians, but a lot of different food for asians. Lot of construction noice in the lobby and breakfast area, quit horrible.
• Min-yi (9/5): - 地理位置佳
• Terje Elias Aarnes (10/5): Excellent hotell, food and staff. - Central and access to mall.
• Yulia (9/5): -
• Richard (10/5): -
• Fran (10/5): -
• Angeline (8/5): - There was a lot of food options Bacon was not refilled during our breakfast
• Angelina (9/5): -
• Gina (9/5): -
• salim (7/5): -
• MOTOFUMI (8/5): -
• Graham Baskerville (10/5): - Great location next to a modern shopping mall. Lots of food outlets there and other shopping 🛍 facilities.
• Ozgur (8/5): -
• Richard (9/5): -
• Alejandro (10/5): - Excelente unificación. Excelente atención del personal. Ensarto CON LAYUSCOLAS... las mejores almohadas y cama de mis últimos viajes Todo estuvo bien
• Lysius Dominico Doblas (10/5): -
• Shelley (10/5): - Excellent location. Modern amenities.
• Catherine (9/5): Awesome - Many choices None
• PRATIEK (10/5): Amazing - Location Nothing
• Ramon (9/5): I expected the room will be spacious enough, quiet and clean; and the breakfast good. I got all. - Room is quiet and clean. Breakfast is good. Being too critical, lighting is a bit dim for my liking.
• Francine (8/5): -
• Shaoying (10/5): -
• Amelyn (9/5): -
• Maria (10/5): Outstanding - Everything, outstanding customer service None
• Josefina Barbra (10/5): Had a very pleasant stay! The room was clean, comfortable, and well-maintained. The staff were very friendly and accommo - Clean and near the malls None
• Edna (9/5): We like the property as it is close to everything like food, shops, etc. -
• Roland (10/5): -
• Ruby (7/5): I was expecting a response via email sent Thursday night but didn’t receive any reply . - Location Your reception or lobby desk, takes long to answer calls. Flavor Restaurant doesn’t pick up calls and elevators or lift are very slow. Staff during breakfast are great.
• robertdJ4673RE (10/5): Executive Lounge - The Executive Lounge is a joy. Gwen, Gryn, and Rich were so attentive and make out time in the lounge so relaxing. Thank you!
• allanp468 (10/5): Crisp clean well appointed - Big standard room in the executive floor. Clean crisp and well appointed. The lounge could sometimes be crowded for cocktails but depends on the day of the week. The executive lounge was wonderfully attended Gryn, Gwen, and Rich. Thank you for making my stay at the lounge enjoyable.
• TSUTSUMIDA (8/5): Good hotel! - 市街地にあり便利だった。 朝食が良かった。 特に無い。
• Raymond (10/5): -
• christian (9/5): -
• chrisvai (10/5): Nice gym. Friendly staff - Nice gym. Awesome and friendly security, Nico. to make you feel welcomed.
• T241PQdougs (10/5): Exceptional location, seamless work stay, and outstanding lounge service. - I recently stayed at Holiday Inn & Suites Makati from 1–10 February 2026 for a work trip, and it was an outstanding experience. The location is hard to beat. Being directly connected to Glorietta and Ayala Malls made everything incredibly convenient, whether grabbing a quick meal, picking up supplies for working. The ease of getting in and out of Makati also meant a smooth daily commute to the Port of Manila, which saved valuable time. One unexpected highlight was the gym. The Lifecycle stationary bike has a functioning power meter and paired seamlessly with my heart rate monitor, allowing me to maintain my structured workout routine during an extended trip. That bike alone will bring me back on my next visit to Manila. Access to the private 18th-floor lounge was another major plus. Having breakfast and dinner there most days added both convenience and comfort, and the panoramic view of Makati is a great way to start the morning. The lounge team, especially Mariel and Ice, were consistently welcoming and attentive. Small touches, like ensuring my water bottle was topped off with ice before I headed to work, made the stay feel personal and thoughtful. Thanks Team, you are the best. For business travel in Manila, this hotel delivers on location, service, and the little details that make a demanding trip smoother. I’ll definitely be returning.
• christypaulineb (8/5): The staff, namely Mariel, Gryn and Richmond, made the experience truly exceptional 🙌🏼 - Service by Mariel, Gryn and Richmond: 100/10 👍👍👍 Location: 10/10 Atmosphere: 8/10 Rooms: 10/10 Lounge food: 6/10 :((
• Cheryl Ann (8/5): Okay but their buffet food and staff need improvement - Room Attendant and Front Desk were great. Flavors Restaurant staff were not good and the food was mediocre. I ended up vomiting after eating at their dinner buffet on Feb 19. The waitress gave my table to another guestcwhile I was getting dessert from the buffet.
• G283AWagnesm (10/5): Holiday Inn experience - Wonderful stay at Holiday Inn and Suites Makati the lounge is very comfortable and have nice and welcoming staffs. Thanks Gezel, Stevene, Mariel and Richmond. We will surely comeback.
• genemL2284OB (10/5): Great stay - Very comfortable ambiance and executive lounge team as well in 19th floor. Staffs there are all attentive Gezel, Stevene, Rich and Mariel. Thank you for the quality service.
• I3045YFiana (10/5): Executive Lounge Floor - Had an anniversary here at Holiday Inn and Suites Makati thank you for the amazing help of lounge team! Gezel, Stevene, Rich and Mariel. Had a wonderful stay! Thank you
• geneaa2026 (10/5): Executive Lounge!!! - A great experience here at Holiday Inn and Suites Makati thanks to Gezel, Stevene, Jean and Richmond. The anniversary set up is awesome thanks for making our stay memorable!
• GrinmindedCheryl (8/5): God and Bad - The room and our room attendant, Mher, made our stay great. I was very disappointed with the Buffet service personnel and the food choices. It was not to the standards I expected for IHG. I had some cold soba and green salad on Thursday, 2/19, and I ended up throwing up with very bad stomach pain and chilling all over my body after 3 hours from dinnertime. That's how awful it was. Service member gave my table away as I was grabbing more food from buffet - that was very stupid of them. I have an IHG Rewardscard and I double checked that the front office had it but the Buffet service people always asked for it without checking my file. Not good set ice at FLAVORS.
• Levent (10/5): -
• takehiko (8/5): - ロケーションが良く、部屋も清潔 チェックインに時間がかかり過ぎ
• takehiko (8/5): - ロケーションが良く、部屋も清潔 チェックインに時間がかかり過ぎ
• wyngo2023 (10/5): Awesome Stay! - This Holiday Inn is our family’s favorite place to stay whenever we are in the city. The staff, especially the lounge staff are very very accommodating and always makes sure you are served well. Special mention go Steven, Mariel, Richmond and the rest of the lounge staff.

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