Hostal Helena 2

Location: Gran Via, 44 - 2nd izq, Madrid, Madrid, 28013, Madrid, ES

Star Rating: 2 Stars

Property Type: Hostel/Backpacker accommodation

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 11:30 AM

Instructions: The front desk is open daily from 3:00 PM - 11:30 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.

Amenities & Facilities

• Free WiFi
• Luggage storage
• Front desk (limited hours)
• Smoke-free property
• Airport transportation - drop-off (surcharge)
• Offsite parking reservations required

Rooms Available

• Basic Double Room, Private Bathroom

  1 Double Bed

  75 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 19-inch TV with digital channels

  Sleep - Memory foam bed

  Bathroom - Private bathroom, towels, and a shower/tub combination

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Private bathroom
  • Free WiFi
  • Memory foam mattress

• Basic Quadruple Room, Private Bathroom

  1 Double Bed and 2 Twin Beds

  129 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 19-inch TV with digital channels

  Sleep - Memory foam bed

  Bathroom - Private bathroom, towels, and a shower/tub combination

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • TV
  • Private bathroom
  • Free WiFi
  • Memory foam mattress

• Family Room, Multiple Beds, Private Bathroom

  5 Twin Beds

  161 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 19-inch TV with digital channels

  Sleep - Memory foam bed

  Bathroom - Private bathroom, towels, and a shower/tub combination

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • TV
  • Private bathroom
  • Free WiFi
  • Memory foam mattress

• Basic Triple Room, Private Bathroom

  3 Twin Beds

  97 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 19-inch TV with digital channels

  Sleep - Memory foam bed

  Bathroom - Private bathroom, towels, and a shower/tub combination

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • TV
  • Private bathroom
  • Free WiFi
  • Memory foam mattress

Guest Reviews

• AB (8/5): - Lo mejor y por lo que siempre la escogeré en su locación, Inmejorable, frente a la plaza de Callao y a dos minutos caminando hacia Sol y 5 de plaza Mayor. En si la posada es muy limpia y tranquila con mucha variedad de tamaños de habitación, lo único es que en ese mismo edificio cada piso es una posada diferente y en los pisos superiores se siente algo de ruido, igual allá se va a ir a dormir y a salir temprano.
• mario orlando ramon (2/5): Poco tiempo el que estuvimos pero auficiente para - Estuve una noche y el lugar era muy pobre. El ascensor era uns lucha poder conseguirlo. Hsbia en el mismo edificio 5 hostales, imaginense como era el desfile de gente con 1 ascensor para 4 personas. Muy deprimente, salvo la ubicacion excelente
• ortiz (8/5): Bom - No primeiro periodo 8a 10 foi muito bom, no segundo 20 a 23 nos deram um quarto com duas camas de solteiro, mas disse o recepcionista que foi erro meu na reserva. Dai ficamos em cama de solteiro. Nao era como o de casal mas tinha ar ecompensou mesmo assim.
• sebastien (4/5): hotel tres mediocre - hôtel tres mediocre et mal entretenu
• Verified traveler (10/5): - Trato excelente,es la segunda ves q voy y volveré!!
• Tulio (8/5): Recomendado - Precio calidad excelente por la ubicación
• Mohamed Sami (10/5): - Bien la habitación muy limpia y amplia la vista fabulosa desde la terraza
• Verified traveler (8/5): - You are in an excellent shopping street. the metro take you one block away from the other, sometimes is best to walk. In this property you have a kitchen, so I recommend go to El Corte Ingles grab stuff to eat and enjoy. I adored the location. Staff very friendly.
• jose (10/5): - Comodo, limpio y bien situado. Volveremos por aqui
• Keila (10/5): - Hostal muito bem localizado! Limpo e espaçoso! Fiz check in tardio e não tive problema nenhum. Fui mto bem recebida
• Ricardo (8/5): - Muy bien ubicado
• Rene (10/5): Exelente - La experiencia en este hostal fue exelente. Empesando desde la ubicacion, esta en un punto estratejico perfecto todo esta cerca. Todos los Empleados son los mejores la limpieza es muy limpio
• DORA (8/5): - Solicitamos habitación doble con 1 cama matrimonial y nos dieron 2 camas sencillas.
• Trisha M (8/5): Adequate for a night - Hostal Helena 2 is in a building with many other hostals. It is somewhat confusing to find. (It's on the 2nd level). The person working reception wasn't very friendly, but checked us in in a somewhat timely fashion. The room had 3 twin beds. Mine was decently comfortable, but the other two were uncomfortable. The bathroom has a toilet and urinal. There is a small square shower that had good pressure. Overall, for one night, it was adequate. For a longer stay, I would stay somewhere with a bit more comfort. The elevator takes forever, just so you know. The location is perfect for getting out onto Gran Via and exploring a bit of the city. Plenty of chain restaurants nearby, and fun tapas bars on the side streets around the hotel.
• flor (4/5): Céntrico pero nada mas - El sosten del duchador estaba roto, teníamos que agarrar el duchador con la mano y apoyarlo en el piso. El baño muy pequeño, en el inodoro debías sentarte de costado. La habitación fría porque la ventana no cerraba bien. Quisimos pedir agua caliente para el termo y solo nos ofrecieron un dispenser que te daba dos vacitos de agua caliente por 0,50 euros. Y, si bien no es la culpa del hostel, había al lado un edificio en construcción que comenzaban a trabajar desde las 8am. Lo único positivo es la ubicación.
• Melania (10/5): Breve - Fui por una noche, pero es un lugar muy céntrico. Las habitaciones son confortables.
• amaia (4/5): Céntrico, limpio, barato y amable - Céntrico, limpio, barato y amable. Nos facilitaron taxi desde el hostal
• Verified traveler (10/5): Localização - A localização é a melhor parte!! O hostel está perto de tudo, com metro na porta!! Todas as lojas são perto. Quarto muito grande, simples, mas limpo. Banheiro limpo. Pegamos um quarto para 4 pessoas, com banheiro privativo. Indico muito, para quem quer um lugar, para tomar banho e ter uma boa noite de sono, que só vai ao hotel para isso, o valor do pensa demais. Pagamos 44,00 euros a diária, para 04 adultos!!
• nadia (6/5): Le prix compense le reste ! - L'hôtel est très bruyant l'accueil est ouvert 24/34 et du coup les arrivées sont non stop et trop bruyantes .Le ménage est très approximatif,la chambre donnait sur un mur mais sur la gran via !!!!
• Verified traveler (6/5): Muy céntrico - El hotel en general está muy bien, pero se oye mucho el ruido de la calle
• Elena (8/5): Súper céntrico. Calor en la habitación, vistas. - Por su situación y precio siempre lo elijo. No se puede pedir más. Personal agradable.
• ivan (8/5): ubicacion buena . - la ubicacion es buena. el baño es pequeño. habitaciones comodas. antiguas.
• Maxi (6/5): Excelente para ir de compras - Está ubicado en la mejor parte de Madrid, el personal es excelente
• Sylvie (6/5): Nice hôtel close to everything - The localisation of this hôtel is very good.It is on Gran Via but it noisy du ring the night.They controle The climatisation and it work to 5 pm to morning except one night they close at 2 am. The room is clean but the fourniture is very old.The matelas are not confortable.The door for The bathroom is very hard to open when you are inside.The personnel was good.
• Verified traveler (2/5): Væglus over alt - Da vi ankommer til hotellet sent om aftenen finder vi væglus over alt i senge og på vægge. Vi konfronterer så manden i receptionen med problemet. Han virker hverken overrasket eller beklager sig. Det er også først da vi selv beder om det, at vi får tilbudt et nyt værelse på en af de andre etager. Kan klart ikke anbefale dette hotel!
• Kamal (10/5): Superb - Superb customer service. I would love to book it again and highly recommend it.
• Verified traveler (6/5): Einfaches Hotel sehr zentral gelegen - Zimmer war sauber und ausreichend groß. Dusche klein aber ok Alles recht schlicht, aber insgesamt ganz ok und der Preis passt auch.
• Verified traveler (8/5): - buen hotel, limpio y cuidado con buena ubicacion, personal amable
• Verified traveler (6/5): 地下鉄駅至近のホテル - 値段に惹かれて予約しました。地下鉄駅の目の前、グランビア通りのど真ん中で観光には大変便利な場所でした。朝１０時頃マドリッドに着いたので荷物を置かせてもらおうと行ったら、アーリーチェックインさせてもらえて助かりました。ホテルの入口が分かりにくく、このホテルの名前は看板にありません。他のホスタルもそれぞれのフロアに入ったビルの二階にあります。たまたまこのホテルの掃除のおばさんとエレベータで出会い、教えてもらえたのでわかりましたが…。レセプションは狭く暗く、雰囲気は今一つでしたが、今回の部屋は通りに面した明るい部屋でした。ただその反面、夜中まで大通りの車や人の騒音がうるさく、家族は安眠できなかったようです。家族旅行には不向きかも。バックパッカーには安くて観光に便利ないい宿でしょう。
• jorge (8/5): Personar agradable y entorno ideal en centro - Personal muy agradable, check-in rapido, entorno ideal en pleno centro, baño incorporado. Se echa en falta toalla adicional ya que solo hay una por persona para aseo y ducha.
• Verified traveler (8/5): Hostal muy céntrico - Su excelente ubicación, aunque sea de cuéntame, es acogedor. negativo los persona encargada de la limpieza entró en la habitación sin llamar, evidentemente se quedó cortada, no hay coordinación entre el personal.
• Adriana D (2/5): Hostel ruim - Não gostei do ambiente e das dependências do hotel.
• Mayra (8/5): cercano a todo - deben cabiar camas o colchones
• Christine (6/5): Hotel parfait pour une nuit - Chambre double avec petite salle de bain. Assez vieux et peu décoré, mais suffisant pour une nuit. L'emplacement est parfait près de caleo (métro, bus) des restaurants très sympas etc...
• Inmaculada (8/5): - Lo mejor de todo la buena ubicación. Mi habitación era con baño privado. Por decir algo negativo habitación muy pequeña, no tiene armarios...
• Verified traveler (4/5): - Hostal para pasar una noche. La puerta del balcón no cerraba bien y se escuchaba mucho el ruido de la calle. La cama y la almohada no son muy cómodas. Lo bueno que tiene el hostal es la ubicación.
• Anthony (8/5): Bon séjour - Hotel de bon confort très bien situé
• Verified traveler (4/5): básico - la habitación básica que para una noche está bien, pero muy ruidos
• MD (2/5): Welcome to HELL!!! - It all went down hill from the first interaction, I booked a 3 single bed room but was given a a two bed room despite my showing them my confirmation which states 3 single bed. The manager said " there are no 3 singles beds here". Further on checking in to the room I was shocked and appalled by the room conditions. There were two "beds" which was essentially foam pad on a four leg base and there was no other furniture other than a single closet with four hangers (no side table or lamps). The flooring was warped ( must be due to previous water damage). The bathroom had black mold on the bathtub and sink. And the most disturbing was the balcony door could not close shut due to construction material stacked up. Because of this there was wind , dirt and street noise coming through all night. I called Expedia for TD on international rates the very same night and after an hour long wait was told to call back next day. I called Expedia for TD next day and after being transferred to several agents and being asked the same questions again and again the call kept getting disconnected. I could not "torture" my family anymore so we immediately checked out in the morning next day and booked us in a decent property close by. I am disappointed at Expedia's response but more surprised that Expedia even offers such appalling property.
• Jason (2/5): DONT STAY HERE WORST EVER! - Worst place i ever stay in my life went with 2 friends and this is the worst noting like the pics you see the staff dont Speak english and was very rude asked for 3 single beds and give us a Double and a single beds dont stay here! They give us one toilet roll for 3 days and we ask for more they had none left we ask to bed extra bed in they said they had none and we saw 2 in where you keep your bags!
• Zafar (4/5): - Not allowed to check in before 4 pm, have to check out by 11am Charge to leave luggage, very little English, bad wifi signal, damped room Very basic toiletries
• Verified traveler (4/5): Excelente locación THAT's all it has to offer - The location is excellent if it is you wa t to stay out late at night. Don't expet anything else. Room is clean enough in our 3 night they did not change the sheet not the towels. Staff is cold and could care less (Except for a young male that was on duty one evening).
• BT (6/5): Central, very central. - It was what we expected, excellent location, just to sleep in a clean room and visit the city.
• Verified traveler (8/5): Best location - Great location,sk if your plan is to travel this is really the best value for money hostel you need...basic and clean room (has cable tv) all u need if the hostel is the place where you come to sleep only
• Juan Sebastian (6/5): Great location, regular room condition - The location of the hotel is excellent, next to metro station. The room was Ok, but it has a strong humidity smell. The Barthroom is very small. The hotel staff were great, they help us with everything we need.
• qaisar (2/5): Very bad hotel - Very bad motel. Every thing is broken. Shower the water is floated. No recommendation at all.
• Diaz (2/5): Worst Hotel EVER !!! - The worst experience I have ever had in my 25 years of traveling. Their website is misleading and so is information listed on Expedia. 1. Bedding is listed as "Memory foam". We had a Quadruple family room and all 3 beds in the room had spring mattresses that were old and sunk in so that the springs poked through. No way to sleep on the beds. On asking to change, we were told all beds were the same. 2. No Air conditioning !! On the days we were here temperatures were 36 Degrees Celsius. One floor fan was provided which was of no help whatsoever. 3. WiFi. Almost non existent. Pages that normally took a few seconds to open needed several refreshes and re connections and when it would connect would take several minutes to open. 4. Our Quadruple room was small and dingy. 5. Room had a musty smell. 6. Window opened to an air-well with sewers, with strong sewage smell. 7. Housekeeping. No housekeeping was provided for the 2 days we stayed there. (We moved to another hotel on the third day for which we doubt any refund will be provided) When we complained to the Receptionist (Gloria), she didn't seem bothered and said that's how all their rooms were.
• Verified traveler (6/5): Good location - Great location and deal. Just wish they accepted credit cards instead of cash only. Maybe the person at check in want familiar with how to use the credit card machine they had
• Verified traveler (4/5): If you want a place to sleep - If you need a place to sleep ONLY!!! Then this is the place to stay. Overall this is a 2 star, so don't expect to be sleeping in 4 or 5 star hotel beds. Cleanliness was not the best, the sheets looked washed but were stained, the shower was not the best either but we were able to shower still. We only stayed one night, and that was it. The best feature about this hotel is the LOCATION! It is right in the dead center of everything! Everything is within walking distance!
• Lynn (6/5): good choice - A bit loud but in a GREAT area! Price is right.

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