THE FOREST AKAN TSURUGA RESORT
Location: 1-6-1 Akanko onsen Akan cho, Kushiro, Hokkaido, 085-0467, Kushiro, JP
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience enchanting stays at THE FOREST AKAN TSURUGA RESORT, your gateway to adventure and relaxation amidst stunning landscapes!
Skiing at Your Fingertips
Hit the slopes with our complimentary ski shuttle service, ensuring you can maximize your time on the breathtaking hills, whether you're an expert skier or a curious beginner.
Ultimate Comfort & Convenience
Unwind in one of our 90 air-conditioned rooms, equipped with refrigerators and complimentary Wi-Fi to keep you connected. Enjoy complimentary newspapers, a 24-hour front desk, and the assurance of our multilingual staff ready to assist your every need.
Culinary Delight
Savor delectable meals at our on-site restaurant or grab a snack at our deli while taking in the serene surroundings.
Don’t miss the opportunity to create unforgettable memories—book your getaway today at THE FOREST AKAN TSURUGA RESORT!
Important Information
- Only registered guests are allowed in the guestrooms.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- A car is recommended for transportation to and from this property.
- Guests with tattoos are not able to use the onsite public bathing facilities.
Policies
Check-in: 03:00 PM - 07:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Boat tours nearby
- Books
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Wheelchair accessible
- Elevator
- Gift shops or newsstand
- Shopping on site
- Hiking/biking trails nearby
- Library
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Snowmobiling nearby
- Smoke-free property
- Snowboarding nearby
- Ecotours nearby
- Ski lessons available nearby
- Tours/ticket assistance
- Snack bar/deli
- Self parking (surcharge)
- Free valet parking
- Airport transportation - pickup (surcharge)
- Free ski shuttle
- Boat tours nearby
- Books
- Water dispenser
- Fishing nearby
- Mountain climbing nearby
Rooms Available
-
Standard Double Room, Non Smoking, Lake View
1 King Bed
312-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 50-inch LCD TV
Food & Drink - Refrigerator, microwave, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a toilet with electronic bidet, and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bottle of water
- Daily housekeeping
- HDTV
- Free WiFi
- Bedsheets provided
- Toilet with electronic bidet
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Japanese Style Room, Non Smoking, Lake View
4 Twin Futons
323-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with digital channels
Food & Drink - Refrigerator, electric kettle, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bottle of water
- Daily housekeeping
- HDTV
- Free WiFi
- Bedsheets provided
- Toilet with electronic bidet
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Japanese Twin Room, Non-Smoking, Town View
2 Twin Beds
269-sq-foot room with city views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with digital channels
Food & Drink - Refrigerator, electric kettle, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bottle of water
- Daily housekeeping
- HDTV
- Free WiFi
- Bedsheets provided
- Toilet with electronic bidet
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Japanese Style Twin Bed Room, Lake View, Non Smoking
2 Twin Beds
323-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with digital channels
Food & Drink - Refrigerator, electric kettle, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bottle of water
- Daily housekeeping
- HDTV
- Free WiFi
- Bedsheets provided
- Toilet with electronic bidet
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Double Room, Non Smoking, Lake View
1 King Bed
414-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 50-inch LCD TV
Food & Drink - Refrigerator, microwave, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a toilet with electronic bidet, and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bottle of water
- Daily housekeeping
- HDTV
- Free WiFi
- Bedsheets provided
- Toilet with electronic bidet
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Moderate Twin Room, Non Smoking, Lake View
2 Twin Beds
312-sq-foot room with lake views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with digital channels
Food & Drink - Refrigerator, electric kettle, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, a toilet with electronic bidet, and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking, renovated in April 2012
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Bedsheets provided
- Toilet with electronic bidet
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Chikayo (10/5): - The buffet was excellent! We had a wonderful view of Lake Akan from our room. The staff was very friendly. An Ainu village was about12 minutes walk away. One issue we had was the bathroom. It was very small! I am petite and even it was tight for me. Otherwise, everything was great! We like the hotel very much!
- Peter (6/5): - None
- Wu Chung (6/5): - The room is very old and not well maintained
- Yi-Ting (10/5): - Clean and comfort room Good lake view in the room Staff so nice and friendly
- eileen (10/5): - Great position by Lake Akan shore
- Celia (10/5): - I spent one night. Everything is wonderful. Very cosy decor. New, clean and tidy. We can choose to go to another bigger Onsen nearby with shuttle bus. Yet still the Onsen here is already good enough for us. Recommend this medium size hotel then the larger ones which are crowed.
- brian (10/5): Excellent Food and Location - The buffet breakfast and dinners included with the room rate were excellent. Location was near the boat dock and the Ainu light show. Beautiful views of lake.
- Tricia (8/5): - 飯店就在湖邊 早上起床就看到美景 非常舒服 但櫃檯人員不妨給個笑臉
- Pernille (8/5): Western style værelse var fabtastisk - Dejlig beliggenhed i det dejligt område med gode aktiviteter til et par dage. Stor forskel på værelser. Nyistandsat western style værelse var suverænt og moderne. Twin bedring Japanese style var klassisk i indretning men lugtede sødligt eller som gammelt ryger rum
- Masae (8/5): - ロビーは綺麗でとてもくつろげる感じだった。お風呂も大きくはないが、混雑してなくて良かった。ミラブルのシャワーヘッド、リファのドライヤーはとても良かった。 お部屋は清潔ではあったが、古い部屋を改装したのだと思うが、過去にタバコok(今は全館禁煙となっていた)だったのか、タバコ臭が気になった。空気清浄機をずっとつけていたら気にならなくなった。トイレの匂いも気になった。換気が悪い？ 食事はできればビュッフェじゃないほうが良かったが、宿泊費から考えれば仕方ないかな。 一つ一つのお料理は、クォリティが高く、どれも美味しかった。種類も豊富で楽しめた。
- Jin (10/5): - 5/5. New rennovations, the inside is beautiful and aesthetic. Staff were phenonmenal. Breakfast, dinner and drinks were great. Right on the water, breautiful clean rooms. Recommend staying here over other locations on Lake Akan
- PIK WAN (8/5): - 酒店環景很好 房間面向阿寒湖 空間亦大 自助早晚餐選擇多及豐富
- Fatima (8/5): - Room is very spacious! Staff really helpful! Hotel looked new and well kept
- Esther (10/5): - It's a very quiet part of the town but as breakfast is included. It made the stay more manageable. It is very near the cruise ships and the rooms were very comfortable. There's also a good selection of laundry and onsen facilities. Wouldn't mind staying here again.
- Megumi (8/5): - 特段不満はないが、食事内容、提供方法は少し期待はずれだった
- Chin Shuen Jean Max (10/5): - Good, clean, big lake-facing room. Hassle-free check in. Excellent breakfast & buffet dinner. Onsen tax is very high though compared to other hotels.
- Ronald (10/5): - This is a nice place to stay. The bedrooms were well maintained and the beds comfortable. The staff was very attentive. We had breakfast and dinner included, and the food was of good quality. The onset was good, however worn around the edges a bit. The town is a bit run down (like many of the small towns in Hokkaido), but the area is fabulous if you like walks, hikes, and nature. We rented a car and used the hotel like a base for going on walks and hikes, and for this it is perfect. We would stay here again.
- YI JOU (10/5): - 住宿環境優美寧靜，窗戶景色猶如明信片。餐點與服務品質良好，飯店後方就是乘觀光船處，非常方便。有機會會再次入住。
- Verified traveler (10/5): - 下午到晚上可坐接駁車至姐妹館泡湯，頂樓泡湯風景很棒，可看到雄阿寒岳，岩盤浴無料，天氣好走路過去也不遠900公尺，回程再搭接駁車也可以。蛋奶素早餐也可以，是自助式早餐，餐點不錯。房間選擇面湖房型，視野很棒，算大間。大廳提供聽音樂的地方、賞湖景的地方，還有咖啡及檸檬水，書籍、雜誌閱讀。二樓有源泉掛流的溫泉浴場，不是很大型，無景觀但很乾凈，還有攝影展。
- Wendy119186363 (6/5): Ideally placed - New hotel, contemporary with lots of wood and art/photographs and natural light. We stayed here only one night on the 5th floor. Quite a large room and comfortable. There is a buffet dinner and breakfast. I found some of the fish dishes overcooked at dinner. I enjoyed the nuts, vegetables and mochi. Whilst there is absolutely nothing to be disappointed or dissatisfied about, for me the hotel felt a little clinical/corporate. That said the fruit crushed ginger and smoothies available at breakfast more than made up for this.
- Verified traveler (10/5): 開心難忘的體驗 - 酒店近巴士站，在邊及住街道上 職員有禮貌，酒店設計偏向簡約大自然，但感覺整體好舒服 他的姊妹酒店在附近，所以可以在前台攞溫泉券，姊妹酒店泡溫泉，而且更有頂樓上面的露天風呂，更有酒店接駁車接送往返 適逢這個月有火晚會，坐在酒店大堂已經可以觀賞到煙花
- yusuke (6/5): - ルームシャワーの水圧が弱すぎる。
- Takayuki (4/5): - 古いから仕方ないんだけど
- Kitty (4/5): - Hotel lobby was under construction and had to enter through a gift shop. Very uninviting and unsafe to walk through. No one could understand English. Buffet average. Would not recommend.
- D M (10/5): Great Place to Stay at Lake Akan - Great hotel, superb service, fabulous lakeview! Only negative is the hard pillows. Dinner and breakfast had many choices, very good quality food. Would stay here again.
- yun chuen (8/5): - 平靚正鹤雅花香首選1泊2吃
- CHUNG-PAO (8/5): - Nice stay
- Naoyuki (6/5): - good
- Erika (4/5): - 子連れで利用しました。 バイキングの際 まずバイキングの場所から最も遠い席に案内されました。子どもの椅子をつけてほしいと頼み食べ物を取りに行きました。戻ると子供椅子はつけてくれていましたがもともとおいてあった椅子も置きっぱなし。スタッフに下げてほしいとお願いしたくても会場から一番遠い席なのもあり近くにスタッフもいなくて言いに行けませんでした。 食事を取りに行くにも大変でしたのでカートがないかと伺ったところあるとのことで用意していただき そこで座席が遠いことに気づき席を変えてくれる提案をもらいました。 座席の移動をお願いし、カートでバイキング会場に向かいもどるとその席に子供椅子はついていませんでした。 再度スタッフをさがし、子供椅子をつけてもらいましたが、また元々あった椅子は下げていだけませんでした。 色々なことに疲れてしまいほとんどご飯を食べられないまま次の時間の人たちも来たので会場をあとにしました。 リラックスしにきているはずでしたが とっても疲弊しました。 子連れでなければ全く問題ないのかもしれませんが 子連れの方には全くおすすめできません。 鶴賀グループは毎回期待していくのですが ホスピタリティがあまりにもなさすぎて がっかりしました。もう行きません
- Inbar (10/5): - The hotel is not that new, but is in great condition. The room was very comfortable and with fantastic view. Nice breakfast, and nice public bath.
- KAZUYUKI (6/5): - 料金と見合わないと、感じてしまいました。
- Yining (10/5): - 這一輩子第一次住過這麼高級的湖濱溫泉酒店一泊二食，住宿費用相對可觀，一開始還10分的懷疑是否做了正確的決定，入住以後良辰美景盡在眼前，晚餐自助，早餐也自助，非常滿意， 10分高級的酒店，下次再來阿寒湖地區還會再次光顧的
- Verified traveler (10/5): Best view of Lake Akan & Ainu Culture village - The hotel position facing Lake Akan & walking distance to the ferry terminal is top attraction. Dinner & Breakfast were really great, food & dishes were of good quality and fresh. Two comments were that, the hotel does not have parking facilities. Guests need to take a shuttle bus (free of charge) to a public car park 400m-500m away. Also, hotel probably due for refurbishment to give a fresh look.
- Shoji (8/5): - 食事のバイキングが非常に良かったです。 大浴場も良かったです。
- Tatyana (10/5): - Amazing buffets and great location.
- SIU YIN (8/5): - Breakfast is quite good
- SONNY (8/5): - 泊車不能停泊在洒店範圍
- Mr Barry (10/5): - Very relaxing property right on the lake. Food at both breakfast and dinner was very good. Check-in quick and efficient.
- ruriko (6/5): - 別館のお風呂は最高でした。建物古く部屋の畳が洋服に着いていました。
- YUAN CHING (10/5): 景色優美的飯店 - 房間不是很新穎但很大，面阿寒湖景色優美 停車場有接駁車接送 如果不想在原飯店泡湯，有接駁車可至附近集團四星的飯店使用（需跟櫃檯拿泡湯券） 唯一缺點是WiFi訊號薄弱而已
- yeen kiat (8/5): - The room had a fantastic view of the lake. The hotel is located by the lake and to many eateries. Highly recommended.
- Mao Chuan (10/5): - 湖景房優美的景色，buffet用餐菜色選擇多，大人小孩都開心，泡湯設施還能坐接駁專車到姊妹店去享受多樣設施且有戶外湯，距離觀光船近。
- ?? (10/5): - 花ゆうかでは無く直前に鶴賀ないか変更となったが良い部屋であった。
- ??? (6/5): - エアコン音がうるさくて寝れなかった シャワーキャップがあるはずが実際なかった 朝のお風呂のゴミ箱が清掃されてなく、ゴミと水が残ったままだった 朝1なのに風呂が綺麗に清掃されていなかった
- Erina (6/5): - 埃とトイレの臭いが気になった
- Dave_of_Perth (10/5): Recommended comfortable accommodation - Rooms are roomy and traditional Japanese style with tatami mat floor and low table, although the bathroom was a little cramped. Ours on the 6th floor had an excellent view of the lake and we could also open the windows a little, which was a great bonus. Staff were all very friendly and helpful. The breakfasts were fantastic with plenty of outstanding quality Japanese options as well as enough western options (yoghurt, croissants etc).
- Laszlo (10/5): - Akan is an awesome place, and Hanayuuka hotel is a perfect place to stay in it. The lake is literally less than a minute walk from the terrace doors, and so is the cruise ship and motor boat places. The entrance to Kamuy Lumina (a fantastic night show about an ainu legend in the forest) is also very close. There are many dining places and convenience stores nearby, the tourist office is 5 minutes of walk, and the Ainu Village is around 10 minutes of walk. Our rooms very surprisingly big, of course very clean. The place has a playing room for children, laundry room, massage chairs, bike rentals, studio quality photo room, and even a tiny photo museum. I honestly loved our stay here, and want to come back again.
- Kosuke (8/5): - 綺麗なホテルでした。朝食が素晴らしいです。
- Wai Kit (8/5): - Overall is good, hotel room is clean and tidy but the bathroom is a bit small.
- Elad (8/5): - Nice, clean rooms. Great staff. Somewhat dated facility and a rather small onsen.
- ??? (10/5): - 対応は外国人がしてくれたけど日本語がとても上手でした駐車場係の年配のおじさんがとても気遣いしてくれて嬉しかったです
- Stuart (10/5): - We really enjoyed our stay. The room was beautiful. The morning breakfast a must. The evening dining at Bar De Pan in the hotel was very accommodating and delicious. My wife loved the hot spa and message chairs. The town is magical. The Ainu village and shows were fascinating and the people very kind. The Kamuy Lumina (Enchanted Night Walk at Lake Akan) is a must. We took the shuttle from Sapporo and back to Chitose. This was also effortless and a great way to see the countryside. Thank you
- michaelc679 (8/5): Nice hotel with great view of the lake - We chose a lake view room for a night while driving around north east Hokkaido. The lobby gets crowded during checkin with many local visitors. The room and bathroom are small but acceptable since we have stayed in similar Japanese size rooms before. The breakfast n dinner buffet are acceptable. Guests are given a timing to choose their meal times. This helps with crowd control. The hotel charges for overnight parking and upon checkout, guests have to take a shuttle to about 1.5km away to retrieve their car. In the evening 8pm, we saw fireworks from our room. Excellent.
- JUN (6/5): - とても良かったです♪
- Tadashi (8/5): - 食事は美味しくいただきました。しかし、パンを焼くのに時間がかかりました。
- YUKIO (6/5): - まず、駐車場に関して。前日にサロマ湖鶴雅リゾートに宿泊しましたが、そこは駐車料金は無料でした。駐車場から玄関前迄の運転サービスはしてくださいました。５００円と金額は安いけれど、この違いはどういう事でしょうか。 全体のサービスには問題なかったと思います。 廊下、ロビー、エレベーターホール等の誇りが気になりました。室内に関しては、シャワールームの隅の汚れが気になりました。大浴室には窓がなく、残念に思いました。。夕食のビュッフェは美味しくいただきました。
- Verified traveler (10/5): 絶景阿寒湖畔 - ご飯も温泉も最高でしたよ
- Setsuko (8/5): - 阿寒湖温泉の他の鶴賀の温泉も利用できるので、温泉巡りが楽しめ、お手頃に宿泊できます。豪華ではありませんが、心地よいホテルでした。
- chiro (4/5): - 良かった点。グループの他ホテルへ温泉を入りに行けること。シャトルバスあり。 悪い点。チェックイン機が使えなかった。予約の名前を間違えている。部屋への案内も挨拶もない。wifiはあるものの夕方は一斉に使われていると繋がらない。暖房の調節ができない。
- Hiroshi (6/5): 残念なお風呂 - 食事のバイキングも部屋も問題なく良いですが、お風呂が残念でした。狭くて窓もなくお湯の温度調節もできてなく高温風呂は熱くて入ることもできませんでした。
- Verified traveler (4/5): - エアコンが古く うるさくてねむれない
- Verified traveler (8/5): - サービスがとても良かったです。子連れでしたが、スタッフの方々がとても優しく配慮してくださったので、とても快適でした。ご飯美味しかったです。
- Verified traveler (4/5): ちょっとがっかりしました - 阿寒湖温泉での宿泊には鶴雅リゾートを友人にすすめられ花ゆう香に空室があったので予約しましたが正直がっかり感が強かったです。遊久の里やウイングスとはかなりの格差があるように感じました。 夕食、朝食のバイキングは一見良さそうに見えましたが、バリエーションがいまいちでした。着席したらすぐ用意してくれたステーキとデザートで食べたハスカップアイスくらいしか記憶にありません。ベッドサイドにコンセントがなく、スマホを充電しながら目覚ましをセットして枕元に置きたい場合ホテルに延長コードを借りなければなりません。夜風呂上りに部屋で寛いでいたら、鍵を開ようとする音が暫く続き別の宿泊客が部屋を間違えているかと思いドアを開けたらホテルの係の方立っていて、一言「すみません」と言って立ち去るなどホテルマンの対応として疑問を感じることもありました。 良い点を挙げるとすれば、ホテルは阿寒湖のレイクサイド（多分ほとんどの部屋がレイクビューだと思います）で観光遊覧船の乗り場が正面にあり部屋から望む景色は最高でした。またコロナ感染対策はフロントやバイキング会場においてはしっかりなされていた感じがあり、安心して宿泊できると思います。
- Verified traveler (10/5): - コスパ最高でした
- ハニー (10/5): - 鶴雅と違い源泉掛け流しの温泉がよかった。 食事も3密をさける努力をされているように感じました。
- KOZO (10/5): 最高のサービスでした - 素晴らしいの一言。特に料理が！ とてもいい思い出となりました。また必ず泊まります。
- WING YAN WINDY (8/5): - 浴室內花灑水力太弱，出來的水好似霧化一樣，難以沖洗，希望能夠改善這個問題，謝謝。
- CanIGoWithYou (2/5): Pay for the privilege to stay in a dirty room and enjoy facilities with group tourists - The hotel, just like the other Tsuruga properties and probably other hotels in Lake Akan, is way overpriced. We knew this before booking the hotel, but was still very disappointed at our stay at Hanayuuka. Very non-characteristics for a Japanese hotel, our room was almost filthy. The bathroom smelled like a group of homeless just showered in it, and there were stains on the shower door and the floor. We had to turn off the A/C despite it being -15c outside because the air came out of it had a strong moldy smell. We even found a used towel in the closet. The elevator had cigarette smell, and the lady's public onsen smelled like a combination of bleach and pee. Both the restaurants and onsen were full of noisy group tourists. On the plus side, while neither the dinner buffet nor the breakfast buffet was impressive, but they certainly weren't bad. The staff were all quite helpful as well, despite speaking limited English. I will definitely avoid hotels and look for a B&B if I visit Lake Akan again.
- lianemily777 (8/5): Great - It was a bit hard to find maybe because of its long name but the hotel only displayed Hanayuka on the building. But the staff was helpful and welcomed us and directed us to parking (paid) at the front of the hotel. Rooms are clean and comfortable. Breakfast and dinner had good variety. The winter festival was just a short walk away and we could even watch the fireworks from the hotel. Many rooms even have windows facing the fireworks so guests could watch from the comfort of their own room. Unfortunately ours faces the other way.
- Verified traveler (6/5): 不是很推薦 - 房間蓮蓬頭水很小 。 2樓大浴池也很陽春必須搭接駁車到另一飯店，我們穿著浴衣在飯店大廳走了約2-3分鐘，オ會到達頂樓泡湯專用電梯。 飯店的泡湯每天都要收入浴稅250日元。
- Jack (2/5): 非常失望！！ - 非常失望！ 房間很舊、浴室有一股很重的臭味、幾經周折、無法修法才同意我們換房間。 付了美金3 百多元一晚、去了一大段時間等修浴室、度假的心情全報消。
- Ben (10/5): - Good view, hotel service is very good , I will go here again
- Matanjapan (10/5): A great not-to-big hotel - This hotel was one of my favorites is Akan. Although it's around 15 minute walk to Akan village (Ainu visitor center) it is right next to the boat pier which makes it easy to board the sightseeing boat. This hotel offers great rooms and great buffet!
- Fung Mei maria (8/5): - 休閒地方，一晚足夠
- Verified traveler (8/5): - 系列の大浴場に行けるので、そこは良いけど、基本的に古い内装なので天井が低く何度かぶつかったりしたのはよくない
- KAZU (4/5): - 良いところ：阿寒湖が見渡せるレイクビューの部屋からのパノラマは素晴らしいです。姉妹館のホテルの温泉を利用できるので、飽きないですし、お得感あり。 悪いところ：設備自体は老朽化していますが、改装しているので特に問題ではない。 絶対に許せないのが、掛け布団の下に一枚のシーツがあるところです。つまり、掛け布団は裸の状態で使いまわしているということですよね？これは不潔極まりない。いわゆる、北海道に行く際に使うフェリーと同じ状態です。 駐車場の代金を取られることはわかるのですが、事前に通知が欲しかったです。いくらでも土地が余っているところで駐車料金を取るのはちょっと、どうでしょうか？ まとめとして、ベッドの掛け布団が不潔極まりないです。もし、毎日交換しているのであれば、しっかりと通知してください。 二回目はないです。
- jaime alberto (8/5): - hotel que necesita una reformilla pero el sitio donde esta y lo amplio de la habitacion con vista al lago lo compensa
- Koichi (8/5): 一生懸命のサービスが心地よい - 和洋室に泊まりました。少し古い感じはしましたが、窓からの景色がすばらしく、快適でした。スタッフは、つかず離れずの心地よい距離感で良いサービスだったと思います。ダメ元で当日誕生日ケーキを頼んだのですが、一生懸命手当してくれました。感謝です。
- Verified traveler (8/5): - 洋室にリフォームされた7階の部屋に泊まりました。旧来の温泉ホテルのイメージが全く取り払われたモダンできれいな部屋で、とても良かったです。このホテルに泊まるのなら、洋室が絶対オススメです。目の前から阿寒湖が一望できます。朝食のバイキングも美味しかったです。
- Verified traveler (8/5): - Dinner buffet is below expectation. Limited choice of food, and quality is so so....
- Lim (4/5): Unfriendly Reception - Not so good reception service
- Chloe (8/5): Agréable mais pas le meilleur rapport qualité/prix - Séjour agréable, belle chambre spacieuse, confortable. Petit bémol sur le fait de devoir payer une taxe supplémentaire pour l’utilisation du onsen de l’hotel (250yens par personne) + 400 yens de parking; quand on voit déjà le prix élevé de la chambre. Cela pourrait être inclus. Le onsen intérieur est agréable. Le petit déjeuner sous forme de buffet mais bon!
- Verified traveler (8/5): 一定要選向湖的房間 - 已經是第二次入住，今次選了向湖的房間，風景一流。晚餐及早餐不錯。去了姊妹店浸溫泉，的確比這間的溫泉大很多。
- Verified traveler (6/5): - 値段が高く料理は 最低のバイキング 駐車場は露天の遠方 来るまでの送迎はあったが。
- 898orenm (8/5): Better then most - Although really needs an uplift, still better then most, but as usual in Hokkaido, depands on the staff. Some are very nice and helpful, and some are on the verge of rudeness. Very good location in front of the peer
- Verified traveler (6/5): - ふるいたてものを修繕したようですが、部屋の内装以外は古さを感じます。特にお風呂が狭く、古いくて清潔感に乏しい印象を受けました。ゆっくり入浴したい場合は、お値段はあがりますが、姉妹店にいかれることをおすすめします。宿泊費から考えると、再度宿泊したいとは思えないホテルでした。周囲にも特に、思い出に残るようなレストランやお土産店もありません。ただただ、阿寒湖を見るだけならば、摩周湖など他の周囲のホテル宿泊することをお勧めします。
- Yumi (8/5): 食事が良い！ - 夕食ブッフェ、お料理が美味しかったです。 宿泊の際は、駐車料金はサービスにして欲しいと思いました。
- Mai (8/5): - 阿寒湖畔で行われているイルミナリオ会場に１番近いということで花ゆうかさんを選びました。 施設自体は古さが否めませんが、スタッフさんの心配りや気遣いはとても良かったです。 姉妹館の鶴雅さんに巨大でピッカピカのスパがあって、随時送迎バスでピストン輸送してもらえます。 でも個人的には花ゆうかさんの地味な大浴場のほうが空いてるしゆっくりできて好きでした！ 食事も朝晩ともにビュッフェスタイルですが質・量ともに大満足でさた。 併設されているお土産屋さんの品揃えも良く、コンビニもあるのでとても便利です。 Paypayで全ての決済が可能なのも良かったです。
- tadaaki (4/5): - 従業員様は申し分のないサービス。施設が残念。
- Shigeru (6/5): 浴槽も大きく、ゆっくりつかれました。食事は美味しいです。部屋の景色は最高でした。 - シャワートイレが故障していました。 お風呂は浴槽は大きかっが、温めと中温の２つに サウナのみでした。 通路、隣の部屋の声が結構聞こえた。 サービスはよく気持ちよく滞在できました。
- Verified traveler (8/5): あかん湖畔のぼちぼちイケてるホテル - リゾートホテルという位置づけで見た場合、良いところは湖に面していて部屋からの景観がとてもよく、また散歩道などホテル周辺もとても素晴らしかったです。利用はしませんでしたが、鶴雅グループのホテルの浴場を無料送迎で利用できるのはいいアイディアだと思いました。（このホテルの大浴場はかけ流し源泉ですが、残念なことに天井にしか窓はありません。露天風呂もありません） いくつか気になったところは、部屋のトイレの狭さ（古いビジネスホテル並み）と部屋の中でのWi-Fiの電波の弱さです。他の方のレビューを読んで、食事はもうちょっと高いレベルを想像しておりましたが、 （過不足ない）普通のレベルで、食べすぎにならないからちょうどよかったです。（笑 夕方の散歩は、いきなり野良鹿が出てきてビックリするのでご注意ください。（笑
- pak hung (8/5): good - 舒適，早晚餐非常好
- SUPI (8/5): 房間乾淨，舒適，晚餐食材不太好，很貴，我們被安排7：30用餐，菜都是剩餘的，感覺不好 - 房間乾淨，舒適，晚餐食材不太好，很貴，我們被安排7：30用餐，菜都是剩餘的，感覺不好
- Verified traveler (8/5): - 晚餐大致豐富，有新鮮魚生。員工服務不差，不過停車場要收費。房間泠氣比一般溫泉酒店凍，睡得舒服。值得推薦。
- FENG-YU (10/5): - Definitely one of the best hotel in Japan and looking forward to stay here again!
- WongManKong (4/5): Time for renovation - We stayed with this resort on 07Jul19 for one night only. We were assigned with room 312 and the room was with a great view of Lake Akan, but everything inside the room were old and in poor condition. They don't have central air-conditioning and the individual air-conditioner inside the room was so noisy, one of the flaps was missing and to make the situation even worse, the air-conditioner was installed very close to one of the beds by the wall, and it was really disturbing at night. The room charge includes breakfast and dinner. The food quality was acceptable and the buffet dinner were with quite a number of choices.
- Wei-Chien (8/5): - 房內無垃圾桶 冷氣風力不夠且不是很涼 但除此之外整體表現很優 尤其是晚餐及早餐超棒的
- mosto (6/5): Old and tired but good location - I doubt I’ll stay in this hotel again. It’s really old. The rooms are big but the toilet is small and musty. They even provide an air freshener spray in the room. The rooms smell of smoke in the air even though you may ask for non-smoking room. Service is courteous but not informative- like they don’t inform you about complimentary onsen use of sister hotel. Its location in front of Lake Akan and opposite a drug store is the plus factor. The onsen is small and though you can use the onsen facilities in their sister hotel, the last shuttle bus is 9.30pm. There is a bath charge of Yen250 pax regardless whether you use or did not use the onsen. 2 out of our group of 6 only went to onsen. Parking charge is Yen400. The buffet dinner taste good. To mention, one of our group members vomited a few hours thereafter. We did not ask for help from hotel as she recovered the next day.
- Lily2411 (10/5): Old but nice - We enjoy our stay in this hotel. We arrived in a rainy afternoon and were so glad that the staff was at the driveway as we were not sure if we were in the correct hotel. The room is big and comfortable. Bathroom is a bit small. The aircon is noisy. The lake view from the room is beautiful. We love waking up in such beautiful view. We enjoy the stroll early next morning in cool fresh air and birds chirping. The buffet dinner was great. There was a large tour group and long queues were formed in various stations. But food was replenished fast and of good quality. The staff arranged for us to sit in a quiet section of the restaurant which is nice.
- Verified traveler (8/5): - Nice layout & look & feel of the hotel, friendly & helpful staff, great dinner (the beef was excellent) & great breakfast as well - very goid spread of food, wonderfully central location.
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