Mercure Jakarta Simatupang

Location: Jl. R.A. Kartini No. 18, Lebak Bulus, Jakarta, id

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Massage services
• Shared lounge/TV area
• Concierge service
• Coffee Shop on site
• Fruits
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Clubhouse
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Health or beauty spa nearby
• Swimming nearby
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Suite

  This modern and spacious air-conditioned suite comes with a kitchenette and a separate living room. Includes a flat-screen TV and personal safe. Private bathroom has a shower. Interconnecting rooms with a Standard Room are available.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Bidet
  • Coffee machine
  • Linen
  • Dining table
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Key card access

• Standard King Room

  Enjoying city views, this air-conditioned room comes with a satellite TV, mini-bar and personal safe. Private bathroom has a shower. Interconnecting rooms with a Superior Suite are available.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Key card access

• Superior King Room

  Enjoying city views, this air-conditioned room comes with a flat-screen TV, mini-bar and personal safe. Private bathroom has a shower.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Key card access

• Privilege Double Room

  Located on a higher floor overlooking the city, this air-conditioned room comes with a flat-screen TV and an espresso machine. Private bathroom has a shower.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Coffee machine
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Key card access

• Superior Twin Room

  Located on a higher floor overlooking the city, this air-conditioned room comes with a flat-screen TV and an espresso machine. Private bathroom has a shower.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Key card access

Guest Reviews

• kusmin radona (10/5): - Near the public place
• Nirmal (10/5): -
• iif (8/5): -
• Ahmet (9/5): -
• Marco (9/5): -
• Dicky (8/5): -
• AKIHISA (9/5): -
• Kristo (9/5): -
• Mohamed (8/5): -
• Van Der Vorst Didier (9/5): -
• Paweł (10/5): -
• Mus (8/5): -
• Leikai (8/5): - Had to checkout early but no breakfast could be provided. Will be good if some takeaway breakfast box can be provided.
• Paweł (10/5): -
• VIVIEN (6/5): - The hotel was conveniently located for the city centre and also to get to Cikarang. The hotel was old and was a little dirty. It could do with a little upgrade.
• Prastyo (8/5): -
• Andreas (8/5): -
• venkatesh (9/5): -
• CHRISTOPHER (5/5): -
• Roland Albert Louis (9/5): -
• Budi (10/5): -
• Noor (5/5): -
• Jimmy (8/5): Lovely apartment - Fantastic apartment, great facilities. Very close to Poins Shopping Mall. Rooftop area needs updating.
• nurita (8/5): -
• Graeme (7/5): -
• YOSHIHIDE (8/5): -
• Takashi (8/5): - 鉄道と高速道路に面しているにもかかわらず、部屋の中はとても静かでした。 窓の外の景色が隣のホテルでした。
• Mohamed salem (1/5): -
• Kevin (7/5): Comfy enough to stay - The room is comfy enough The AC is not cold enough even on lowest temps, WiFi is also slow
• Hendry (7/5): Good -
• Jing (8/5): Very good -
• Nala (9/5): Superb -
• Sergey (10/5): Exceptional -
• Benjamin (3/5): Poor -
• masamitsu (6/5): - ホテル周辺の屋台が美味しいです。
• Andreas (8/5): Very good -
• Dhanush (8/5): Very good - Location and staff Poor AC, Room service time taken
• Achmad (7/5): Good -
• Afzal (4/5): - Overpriced hotel, very far from the city. Staff unreliable as they do not respect privacy (scanned my friends passport and left it on the scanner and denied having this with them, which resulted in a big discussion until another desk clerk opened the scanner and found the passport)and will try to overcharge you (recalculate conversion fees from either USD/EUR to the current day rate) despite agrees fee conversion in IDR. Restaurant is overpriced for bad quality and portion size, non-English speaking staff. Ordered a paste dish with oil and sun-dried tomatoes and received one plate with 15 pieces of penne (serious) and half of a fresh cherry tomato. No sun-dried tomato at all. Pasta was less than dente...Total rip off really and not worth visiting.
• Daniel (7/5): It’s a nice hotel, so cheap with a good location. - The location is good for my trip. The hotel is poorly maintained; the air conditioning in my room is very hot; two lights in the bathroom are out; two lights in the bedroom are also out. The room is very dark.
• KONDO (10/5): - I stayed here for mu business trip. I like the food in the restaurant!
• May Lin (6/5): - Location
• masamitsu (6/5): - 部屋の便器の蓋が外れてました。ピンが抜けてましたから差し込んで直しました。
• Ingo (8/5): - Nice rooms, good breakfast. Pool bar looks a bit run down and could use a makeover. Pool is VERY small :D
• jonathan (4/5): What went wrong with Mercure simatpang Jakarta - So I’ve stayed here a few times and it’s always been ok this time a noticable difference 1 ordered room service nothing arrived !! 2 tried to use the safe it didn’t work and it also wasn’t fixed in position so anyone could if it worked take the entire safe !! 3 yes there was a fridge but not plugged in !!!! Easy to fix just plug it in 4 tv no stations the antenna was unplugged fixed it. !!! 5 toilet hose leaked 6 parts of the sink decor damaged didn’t look great 7 sink plug didn’t work can’t hold water in sink All in all the hotel is on the decline since my last visit seems no maintenance is done 8 used the gym the treadmill works but the stop and emergency stop don’t not an issue for me but someone may get injured if they can’t stop it Probably won’t stay here again the hotel is in need of some regular maintenance I noticed that the room floor wasn’t cleaned or vacuumed during. 3 day stay ( as I had left some crumbs on the floor under the desk on day one and still there on day 3 ) And the towels had brown marks on and were not changed daily
• Shirley (8/5): - Great location. Good service.
• Arlette (6/5): Pleasant - location is in the center. easy to locate I chose the room because of the coffee maker... but the coffee maker didn't work. At breakfast, they only provide black and espresso. No other.
• masamitsu (6/5): - Good
• Verified traveler (6/5): 一人のスタッフの対応だけが気になりました。 - 全般的に良かったのですが、Hiltonというホテルのような名前のスタッフの対応が悪く大変残念でした。
• Sasidharan (9/5): Quite good n will come again. - The variety is limited n the same everyday. Same everyday
• Ian (8/5): Business traveller hotel - Modern, casual hotel. Location is a little isolated. Breakfast room was understaffed which meant some empty spaces for food and drinks for those eating later. Swimming pool is postage stamp size. Fitness room with equipment badly maintained.
• Kanes (7/5): Satisfactory for short stay. - Restaurant Barthroom and plumbing needs upgrading.
• Osamu (6/5): - The hotel itself is not that new, but the staff was friendly.
• Edwin (9/5): Superb -
• Nejim (8/5): Nice hotel, clean, staff are very friendly and the location is very good - Good location close to Highway and Shopping mall. The Hotel is nice with art decoration The Restaurant doesn't have many choice of food but for the night rate is very good.
• Alexander (6/5): Pleasant - Poor maintenance. Drain in the shower didn’t work well and flooded the bathroom. Most of the food on the menu not available (even Pizza)
• Nejim (10/5): I like this hotel near the Mall, easy to drive around and very friendly staff. - Nice Hotel to stay, friendly staff, outstanding Front Desk the rate is very good. All reach the expectation.
• CHINMING (8/5): - Nice location.
• YICHUL (10/5): Reasonable price and kind staffs - I stayed this hotel for eight nights for business trip and I think the good point of this hotel is that their breakfast is good and there is a small gym but it's OK ,,plus staffs are very kind and I think room is quiet big enough compared with its price. I didn't know this when I was at this hotel, but when my flight was cancelled and I went to S***s b***n Simatupang hotel near this hotel,,,, I realized that Mercure Jakarta Simatupang hotel is much cleaner!
• Sondang Meyhwa Angeline (10/5): - Excellent Service for the friendly and helpful staff. Room is clean, comfortable, and well-maintained facilities. Hotels in convenient and close to attractions, restaurants, and transportation options. It also offers stunning view. The check in and late check out went smooth with such efficiency and convenient process. They always served us with such warmth and friendly smiles. The restaurant offers a great varieties of food that will spoil the belly. The area of restaurant was clean and well-maintained. The staff are also attentive to our requests. I, frankly speaking, had enjoyable and pleasant stay and hope to come back whenever time permits. Thanks Team…
• Johanson (5/5): Okay lah - Location is great It's different when the last time I came. The vibes is...... mmmm nope.
• Paweł (10/5): Exceptional - Everything. There was nothing I didn't like.
• Ibrahem (10/5): N/A - N/A
• Chaminda (2/5): Waste of money if u seeks to stay for a holiday - Front office and restaurant staff are nice Room is very basic . Not worth for the price . Not clean . Bathroom smelling . Shower curtain not cleaned for years . Just a basic hotel room . Nothing good
• Darren (8/5): Very good -
• Natalina (8/5): Very good -
• Bora (6/5): Pleasant - The rooms are extremely dirty, the restaurant is way too hot and It wasn't as good as expected.
• Bailey (10/5): Very nice people -
• Edy (8/5): Very good -
• Tonino (1/5): Do not stay here if you are expecting good food and alcoholic beverages as they have no idea to provide to international - Clean room Facilities were not up to scratch and staff were not trained well to serve customers. Breakfast and dining at the facility is atrocious.
• Taoufik (9/5): Superb - excellent location, excellent services and friendly staff all was good
• Marine (6/5): Pleasant - Issue with the shower - no water pressure and the top head was not working well Hair dryer was missing
• Chee Punn (8/5): Room cleaniness terrible! - 1st time stayed in this hotel but it was terrible experience. I found 2 small crockcoach inside my room!
• Bailey (8/5): Very good -
• doo hyun (6/5): - Overall it was ok
• Rinandi (7/5): Good -
• Adam (10/5): - Excellent food and service
• Shah (2/5): Every things of the hotel is far off. Except the staff and restaurant which is good. - Restaurant is good and staff was friendly. Room was unavailable upon checking in. Upon checking in , toilet is dirty and unorganised. Wardrobe door broke.
• Maria (8/5): Very good -
• Utari (10/5): Exceptional - The location and scenery are quite pleasant
• Alexander (8/5): Very good - Needs better maintenance (e.g.: lift panel feels like falling a part)
• Arsen (8/5): Very good -
• Dharma (9/5): Superb -
• Francisco (9/5): Superb -
• Jose (8/5): Good value for money. We will return. - Close to the MRT. Convenient location near mall and public transport. Bfast was ok. Coffee was great! Felt old but ok.
• Sergey (10/5): Exceptional -
• Graham (10/5): Excellent stay, staff top notch including the security guards. Able to get early checkin and a 1 hour late checkout. Did - Very handy to bar, warung and shopping mall Pool
• Farazandi (8/5): Very good -
• Haru (9/5): Superb -
• Arie (9/5): Superb -
• Dasaad (10/5): Exceptional -
• Mark (6/5): Pleasant -
• Mirna (8/5): Good welcoming, bitter farewell - Arrived early at the hotel and received a compensation to get an early check in. Love so much : 1. the restaurant’s buffet menus! 2.my room because I extended 4 times (total 14 days) and got the same room so I didn’t have to move. 3. Location is strategic! Overall were nice but terrible things happened when I checked out. I had an early flight back to Japan at 7 am and called front desk at 3:30 am to ask help to carry my suitcases to the lobby. (1) Despite calling 5-6 times, no one answered. Luckily the taxi driver called and I asked him to ask the satpam to contact front desk but surprisingly, they don’t even know where the front desk were and how to contact them. I’m a hotelier and been to night shifts so I know well how it works. (2) Last but not least, the front desk finally answered the call and didn’t apologize at all not even when I checked out. So sad but the ending for my long stay (14 days) was bitter!
• Sergey (10/5): Exceptional -
• Lavaniya (3/5): Poor - The place was accessible to my work area. The room had baby cockroaches all over except the bed. Pest control needed. I have informed the hotel staff.
• Anton (3/5): Mediocre - Location TV did not work properly.
• Maya (10/5): Good for meetings - Near to Everything. Nice and friendly Staff The interior is rather old . In Need of Renovation
• Anton (5/5): Not bad - Location
• Anton (6/5): Pleasant -
• Verified traveler (8/5): - The staff at the Mercure were very kind and super helpful. The breakfast was a great range and the coffee was good. The pool was not in action but the area up near the pool was a great spot to sit and watch the clouds roll through. The downside was that there was a lot of mold in the bathroom shower area, and the bathroom floors around the toilet and general area didn't seem as clean as they could be. Also, the shower was not pleasant to use - one shower head kept facing the wall and I had to hold it and the rain shower spurted everywhere.

Photos