Riu Palace Costa Rica - All Inclusive
Location: Playa Matapalo Sardinal, Coco, cr
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Luxurious All-Inclusive Resort
Located in Coco, Riu Palace Costa Rica offers a perfect blend of luxury and comfort just steps away from Matapalo Beach.
Endless Amenities
Indulge in the outdoor pool, fitness center, and garden, or enjoy the kids' club, water park, and hot tub.
Comfortable Accommodations
Relax in air-conditioned rooms equipped with modern amenities like a flat-screen TV, minibar, and private balcony.
Experience the ultimate getaway at Riu Palace Costa Rica - All Inclusive.
Important Information
When booking 5 rooms or more, different policies and additional supplements may apply.
The property will charge the full amount of the stay for guests with an early departureGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Nightclub
- Clubhouse
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Safety deposit box
- Tour desk
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Car hire
- Massage services
- Currency exchange
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Kid meals
- Kids' outdoor play equipment
- Evening entertainment
- Public Bath
- Entertainment staff
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Steam room
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Smoke alarms
- Physical distancing in dining areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Key card access
- Broadcast Live sport events
- Aerobics
- ATM/banking
- Television in common areas
- Nightclub
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Playground on site
- Scuba diving on site
- Snorkeling on site
- Self parking (surcharge)
- Water park access (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Clubhouse
- Wine release events
- Exercise/lap pool
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Water tubing nearby
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Beach toys
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Junior Suite, Connecting Rooms, Garden View (C)
1 King Bed OR 2 Double Beds
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Courtyard View (E)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms, Ocean View (B2C-CA)
1 King Bed OR 2 Double Beds
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms (Tropical View, C)
1 King Bed OR 2 Double Beds
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms (Superior (L))
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite (Standard | E)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite (Jacuzzi | B2C-CA)
1 King Bed
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite (Jacuzzi | C)
1 King Bed
786-sq-foot room with a balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Jetted bathtub
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms, Ocean View (C)
1 King Bed OR 2 Double Beds
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite (L)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite Tropical View
The spacious double room offers air conditioning, a mini-bar, a balcony with an inner courtyard view as well as a private bathroom featuring a bath.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Smoke alarm
- Key card access
- Free gym access
-
Junior Suite Ocean View
The spacious double room provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a bath.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Smoke alarm
- Key card access
- Free gym access
-
Junior Suite, Connecting Rooms (L)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms, Garden View (B2C-CA)
1 King Bed OR 2 Double Beds
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms (Tropical View, B2C-CA)
1 King Bed OR 2 Double Beds
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite (Superior (L))
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms (E)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Ocean View (L)
1 King Bed OR 2 Double Beds
431-sq-foot room with a balcony
Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite (Tropical View, U)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Ocean View (C)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms (E)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Connecting Rooms (Superior (E))
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Ocean View (E)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, 2 Bedrooms (Tropical View, B2C-US)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, 2 Bedrooms, Ocean View (B2C-US)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Garden View (U)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, 2 Bedrooms, Ocean View (E)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Family Suite, 2 Bedrooms (C)
1 King Bed and 2 Double Beds
785-sq-foot room with a balcony
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite (Tropical View, C)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Family Suite, 2 Bedrooms (L)
1 King Bed and 2 Double Beds
431-sq-foot room with a balcony
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Family Suite, 2 Bedrooms (U)
1 King Bed and 2 Double Beds
785-sq-foot room with a balcony
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Ocean View (U)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Family Suite, 2 Bedrooms (B2C-CA)
2 Double Beds OR 1 King Bed
785-sq-foot room with a balcony
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Garden View (C)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower/tub combination, free toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (U)
1 King Bed
786-sq-foot room with a balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Jetted bathtub and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (E)
1 King Bed
786-sq-foot room with a balcony
Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Jetted bathtub and bathrobes
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
Suite, Jetted Tub, Ocean View (L)
1 King Bed
431-sq-foot room with a balcony
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Jetted bathtub and bathrobes
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Change of towels (on request)
- Energy-saving switches
-
2 Bedroom Junior Suite Garden View
This air-conditioned suite is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony. The unit has 5 beds.
Max Occupancy: 8 (6 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Smoke alarm
- Key card access
-
Junior Suite Garden View
The spacious double room features air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom boasting a bath.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Smoke alarm
- Key card access
- Free gym access
-
Two Bedroom Family Suite
The spacious suite has 1 separate bedroom and 2 bathrooms with a bath and a shower. Boasting a balcony, this suite also features air conditioning, a mini-bar and a flat-screen TV with satellite channels. The unit has 3 beds.
Max Occupancy: 5 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Smoke alarm
- Key card access
- Free gym access
-
Suite with Hot Tub Ocean View
This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and bathrobes. The air-conditioned suite features a flat-screen TV with satellite channels, a mini-bar, a coffee machine, a wardrobe as well as sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Smoke alarm
- Key card access
- Free gym access
-
2 Bedroom Junior Suite Tropical View
This air-conditioned suite includes a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit offers 3 beds.
Max Occupancy: 8 (6 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Smoke alarm
- Key card access
-
2 Bedroom Junior Suite Ocean View
The spacious suite features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The unit has 3 beds.
Max Occupancy: 6 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Smoke alarm
- Key card access
Guest Reviews
- Y7120FNsantiagor (10/5): This 5-star hotel is absolutely incredible. - A friend recommended this all-inclusive hotel to us, which I found very beautiful, so we decided to book it for a week. We also hired a tour operator to pick us up from the airport. From the moment we booked the transportation, Esteban was very quick and made everything easy for our transfer to the hotel. The driver welcomed us with bottled water, and I definitely recommend the transportation and tours provided by Issys Tours Costa Rica. As for the hotel, the service and food were excellent, the rooms were very clean and comfortable, and the shows were very entertaining. Being right in front of the beach made it even better. Honestly, I have no complaints about the hotel. I highly recommend it, and without a doubt, I would come back again. Costa Rica is truly beautiful, green, and full of amazing people. Both the hotel staff and the team at Issys Tours Costa Rica were very kind and friendly. We will definitely return soon.
- F2569ODbrettl (10/5): Riu Palace Costa Rica Resort + Best Tours in Guanacaste | NextTrip - Our second stay at Riu Palace Costa Rica was absolutely fantastic once again. Everything exceeded our expectations, from the delicious meals and entertainment to the excellent bar service and the lovely staff members who always made us feel welcome. Our room was very spacious, spotless, and extremely comfortable during the entire stay. Since our very first trip to Costa Rica, we have always booked our airport transfers and tours with NexttripCR.com, and once again they did an amazing job. This time we enjoyed the Río Celeste Waterfall & Sloth Watching Tour and jetski tour. Everything was perfectly organized and smooth from start to finish. The Río Celeste and sloth watching experience was private, and the pricing was excellent a really great value for such an incredible experience. Now we are heading back to the U.S., already hoping to return to Riu Palace Costa Rica for a third stay very soon.
- Nomad40184374820 (8/5): Ok but the CR people made it better - The Costa Rican (CR) people are PURA VIDA. The Riu Palace's rooms are dated, but we had an ocean view. In my opinion, the buffet was better than the other restaurants on the property. The portions were small, and the food was "just ok." Again, the CR employees made the experience better. The excursions were "Bomb!" We booked through "Frank the Tank Tours," and the money spent was well worth it! We saw so much, experienced the local culture and food, and took the Mega Combo Tour! OMG, it's a full day of fun. Alonso, the tour guide, was fantastic and ensured we stayed together as a group. The food, waterfall, hot springs, zip lining, tubing, and mud bath were OUTSTANDING. **You will be non-rudely guided to spend/buy from the CR locals. No difference from other destinations but in CR they are not pushy. Be comfortable with saying "No Thank You" and the CR people will politely move on.** If you are American, bring US Currency in smaller demoninations. Trust me, it's easier and the CR people will tell you the price in USD. To me, it was quarrelsome doing the conversation and using CR currenty in my head. PURA VIDA
- 947tinaa (2/5): Avoid: Safety Breaches, Outdated Rooms, and Misleading "Adults Only" Claims - I recently stayed at the Riu Palace Guanacaste with a group of six (3 rooms), and it was a massive disappointment. We chose this "Palace" level resort for a premium experience, but what we got was an outdated property with serious management issues. The Major Red Flags: Security Breach: During a room move, staff gave us a "vacant" room key. Upon opening the door, we found the room occupied by other guests and their belongings. This made us feel incredibly unsafe for the rest of our stay. Medical Needs Ignored: Despite emailing months in advance about a guest with limited mobility, they failed to provide ground-floor rooms. We had to move the next day, and the new rooms weren't ready until 3 PM. Misleading "Adults Only": This is NOT an adults-only resort. Kids were frequently in the "adult" pool areas, and the sister property perks are extremely limited (buffet/pool only). Poor Maintenance: Rooms smelled musty, the AC was weak/stuffy, and the beds were very uncomfortable. Our toilet ran constantly, and the shower made loud bubbling noises that disrupted our sleep. Dining Nightmares: Expect to wait hours. We had to line up at 5 PM just to get a ticket for an 8:20 PM dinner. Staffing is so low that getting a drink at dinner takes 40+ minutes. The Cons: Key cards deactivate daily (they desperately need RFID bracelets). No poolside restrooms—you have to walk to a restaurant. Water sports are at the other resort, requiring a long walk. Most restaurants close by 8 PM. The Only Pro: The pool bar staff and entertainment team were wonderful and worked hard, but they can’t fix a broken system. Bottom Line: For the price of three rooms, we expected a quality stay. Instead, we got a run-down hotel with poor service and security risks. Save your money and stay elsewhere.
- Cruiser801228 (2/5): no AC working or fan and no Customer Service regarding the issue - Very disappointing start to our stay. We just checked in and immediately noticed that the AC is barely working. Even when set to 18°C at the highest setting, there is almost no cooling effect. The fan is extremely weak, and it feels like there’s no proper fan speed control available. Considering how hot it is outside, this is unacceptable—especially on day one of our stay. It made the room very uncomfortable right from the beginning. We called for maintenance and were told someone would arrive within 30 minutes, but even after waiting longer, no one showed up. What’s worse, we are a group of about 10 people, and every single room has the same issue, so it’s clearly not an isolated problem. This is not the kind of experience we expected, especially upon arrival. Immediate attention and resolution are needed.
- MikeN758 (10/5): Great beach resort in beautiful Costa Rica - Fantastic resort with all the amenities, great food, outstanding service, and plenty of space so doesn’t feel crowded. Once you understand the layout, it’s easy to navigate. The beach is fantastic, different from Caribbean resorts with full beach service - plenty of beach chairs but you place them where you want. Beach service from the bar is consistent. Be sure to walk towards the Monkey Bar to see lots of wildlife.
- F8995ELmichaelr (8/5): Another great RIU vacation!!! - The title of my vacation at the RIU Palace Costa Rica has "great" in it...and the overall trip was great...but I only posted 4 stars instead of 5. The reason being was the rooms and elevators. The rooms are dated, and a bunch of times the elevators didn't work... I think the property is 16 years old and they are going to do a 7 month renovation in August. I knew this going in, so I expected the rooms to be an issue. But the service, the food, the weather, the pools, the beach...was great!!! Desk: check in was easy, people at the desk were polite and helpful! Rooms: Bed was fine, it was clean...the AC worked but it wasn't super cold...was going to ask to be moved, but we are rarely in the room, and we already unpacked so we stayed in that room. Pools: 5 of them. water was clear, very refreshing. We stayed mostly in the upper pool. The swim up bar was always crowded and it seems the people never get up to go to the bathroom...so we stayed away! Service at the pools: awesome!!! Edgar was the best...never had to wait for a drink! Beach--warm, good to swim in. *you have to clear the dealers on the beach! *when you walk at the pools or the beach, you MUST have sandals on...your feet will burn if you try to walk barefoot! Buffet--the best at any RIU we have been at (we have stayed at over 20 RIUs!) well set up, fresh and the dinner changed its main course each night! Restaurants--Don't need a reservation, be at the one you want to go to at 545...you can get right in or get a buzzer and they will buzz you around 7 to get in at that time Italian was the best, Krystal was great if you want steak, and the Japanese rest. was good too! Lobby bar--fantastic! great service!! coffee bar--opens at 7am, good coffee!!! No sports bar, hope that changes with the new renovation! The sister hotel was just renovated and its real nice! But def. different, more crowded, more rowdy, less clean, pools were packed and they didn't have the top booze... *even though the hotel was old, they kept the place spotless! someone is always cleaning! I give the RIU credit for lowering its price at the Palace knowing that the place was ready for a renovation. The hotel has a shuttle that takes you down to the local town, Playa del Coco, (30 min ride). they also have a place where they pick you up. Good shopping, lots of American bars, a Casino and the beach is real nice! I would recommend going in for a few hours. $20 round trip per person **don't follow the weather forecasts! Mine said rain every day for the 8 days we were there...it was sunny and 94 every day except one morning when it sprinkled for an hour. Suns come out early down there...88 at 545am! For my wife and I, another great trip at the RIU Palace Costa Rica!!! We last went to Costa Rica when the Palace opened up....can't wait to see what is going to look like after the renovation!!! *ignore the negative reviews...except for the rooms and the elevators, the place kicks butt!
- zen012374 (8/5): 3rd Visit - Great Staff, Relaxing Stay, A Few Areas to Improve - We just returned from a four-night stay at Riu Palace Costa Rica to celebrate my son's 30th birthday. This was our third visit, my Mother’s first visit, and everything from airport pickup to check-in went smoothly. I was thrilled that my request to have the room decorated was honoured, it was the perfect surprise. Because it was our third time here, we skipped excursions and focused on unwinding. The staff were fantastic, and we had no complaints about the overall food or drinks. Want to callout Danny and Chris who were always on point with the drinks! A few notes for the hotel: 1. The number of wasps around the pool was hard to ignore. This is especially concerning for guests with allergies. More proactive cleanup-especially clearing abandoned food/drinks—would help. 2. The foam party didn't quite match expectations—only about a third of the pool area had foam. Expanding the setup would make it feel more like a true foam party. 3. The rooms could use some updating and touch-ups. Small fixes (Like repairing cracks), a TV refresh, and a few more English-language channels would go a long way. 4. Room service portions felt noticeably smaller than in previous years. Also, the sandwiches didn't match what was described, although the nachos and chicken Caesar salad were consistent. 5. It would be great to have more shade options on the beach (such as umbrellas or covered areas) so guests can enjoy it comfortably during the hottest part of the day.
- brperry (8/5): Used to be a really nice place but not enough adult only space. - We were there twice before, the last time 11 ago. We just loved every aspect of the resort both times. We just returned from our 3rd and last trip a week ago. Although we did enjoy most of the trip, you can really see the deteriorations: - so MANY KIDS. It felt like Disney World. - there are 5 pools. One is the pool bar, one is for volleyball. Why can't they take one of the 3 remaining larger pools for adults only. They do that in Panama and it is just great. No footballs, basketballs or fisbees being thrown all around you. - Patrol the swiming areas more. I personally never saw one security guard. However there were people smoking by the pools. One guy had a cigar and the whole pool stunk of it. - There was a couple there who brought their own banging music and played it right on the edge of the pool. This shouldn't be allowed. This resort plays a variety of music ant a very nice volume. That is another reason we liked this resort. - The Sunwing rep wanted us to come down after the first night to let him know of any issues. So we went down and advised that a) the fan in the room was really wobbly and seemed like it would take off and b) the shower head needed replacing because only about 6 of the holes/jets in the head were shooting water. The others that gave water just ran down to the floor. The rep said he sent an order in and nobody showed up the whole week to fix these. The shower was the only real issue. We just turned the fan off. - One night, one of our keys stopped working so I went down to the front desk. The guy there was very helpful and fixed the key. He said he would also send someone up just to make sure. Nobody showed up. - The lunch buffet was gross. Everything seemed old and soggy. I just stopped eating lunch. Others may have thought it was okay but I have been there twice before and it was great. Now? yuck. However the breakfast and dinner buffets were both good. - I got the schedule for the evening shows and the only one we wanted to see was the Queen Tribute. I confirmed after dinner that that was still the show and the start time was 9:00 pm. We sat watching Kareoke and other silly stuff and at 9:20 asked the server when the show was going to start. He went and checked and came back and said there was no show that evening. Just the Kareoke. We got up and went to our rooms. On the plus side, the people as still very friendly. The servers, the pool staff, everyone is great. The pool service was better than most resorts we have been too. They came around regularly. Even brought me ice water in the pool when I declined an alcohol drink. She wan't me to stay hydrated. Really sweet girl, Angela. We always have stayed at RIU's because of the sun cover available and the food is usually good. But we can't really find one that gives the adults a quiet place to talk, read, swim etc. Guess that money drives it all. I know this sounds like a very negative review but we were just disappointed mainly about the lack of security by the pool and soooo many kids. B&E Perry Toronto
- ancaz2026 (10/5): Great Stay in Costa Rica and Nice private Tours!! - We just came back from an amazing vacation in Costa Rica and stayed at Hotel Riu Palace Costa Rica. From the moment we checked in, we felt very welcomed by the staff. Our room was lovely, spacious, and very comfortable, perfect for relaxing after a day of exploring. The facilities were always clean, and the food was great with plenty of options to choose from. During our stay, we also booked some tours with NexttripCR.com a local company we found through TripAdvisor reviews from other guests at the hotel. We did a catamaran tour and the Rincón de la Vieja volcano experience, both were fantastic! Thank you to all the staff at Riu Palace for making our stay so enjoyable. We hope to visit Costa Rica again soon!
- nicholasc163 (6/5): Good hotel, but nothing special. Misses the mark for the price point. - Overall Impression The Riu Palace is a perfectly functional hotel, but the experience is "fine" at best. It is positioned as the premium sister property in the complex, but it consistently misses that mark. Even at a promotional rate, the value proposition isn't there because the quality of the stay doesn't match the branding. Facilities & Room Quality The property is showing significant signs of wear. Elevators were breaking down daily, and lighting in many common areas was out. While the rooms are adequate, the finishes feel budget-oriented; the heavy use of painted plywood and the cheap plastic chairs on the balconies really undercut the "Palace" aesthetic. Dining Logistics The food is acceptable but nothing standout, which is why the buffet remains the most popular choice. A significant frustration is the lack of a reservation system for specialty restaurants. This resulted in long lineups for the more popular spots—not something you want to deal with on a premium vacation. Service & Maintenance Maintenance was the most disappointing aspect. Despite multiple requests, staff never resolved a clogged bathroom sink or a broken safe. Furthermore, the fan coils on the third level were unreliable; they would be "fixed" for a day and then immediately stop working again. Verdict If you are looking for a truly premium experience, this isn't it. You are essentially paying a higher tier price for a standard, middle-of-the-road experience. Between the aging infrastructure and the lack of attention to basic maintenance, I would not recommend staying here.
- jadewU7927NZ (2/5): Travelers beware. - Entertainment was not good. Food was cold (with the exception of the Survey Night where guests had to rate the meal). Drinks were okay but inconsistent. The restaurants at dinner claim to be first come first serve, but only if you wait in line from 5 pm to 6 pm to get a reservation each night. Elevators stopped working on day 2 (of 7). Staff were unhelpful.
- cindywY5850OO (4/5): So disappointed! - Disappointed. Food quality poor. Drinks seriously watered down. Did not have a single drink all week that tasted remotely like it should. Entertainment subpar. Dinner at restaurants chaotic to navigate. Only people tipping constantly got service - otherwise were invisible. Asked for manager but never heard back all week.
- saeedg222 (4/5): Overall Rating: 2/5 (Food: 5/5, Everything Else: Below Expectations) - We recently stayed at this RIU property, and while there were some strong positives, the overall experience fell far below what is expected from a 5-star hotel. The food was outstanding and easily the highlight of our stay. The buffet and restaurants offered excellent quality, variety, and taste. The restaurant staff and most service team members were also friendly, helpful, and professional. Unfortunately, that’s where the positives end. The hotel itself is in urgent need of renovation. The rooms, air conditioning, beds, décor, and hallways are outdated and feel more like an institutional building than a luxury resort. The location is remote, and the lack of proper transportation options is a serious issue. There is no reliable shuttle or taxi system, and arranging a ride to the airport was unnecessarily difficult. The concierge was unhelpful and disengaged, and the reception experience, particularly with a supervisor named David was disappointing, with unclear policies and inconsistent information. The shops are extremely overpriced, and without transportation options, guests are effectively forced to rely on them. To make matters worse, they are located at a distance, requiring a long walk in the heat. The beach facilities are very basic, with limited, poorly maintained seating and no proper shade. Even the access and rinse areas are inconvenient. Overall, this property does not meet the standard of a 5-star hotel. It feels like a hotel that has not been updated in years, relying mainly on its food quality to carry the experience. We have stayed at several RIU properties globally, this was by far the weakest experience. As a result, we would not recommend this location.
- moly6083 (10/5): Excellent Stay at the RIU Palace Costa Rica - Excellent holiday at the Riu Palace Costa Rica. Airport It was a small airport and does have food and drinks available when you return home. There is a nice duty free section as well. The prices for souvenirs are expensive so buy your souvenirs from the beach vendors. Transfers to hotel Sunwing includes the round trip transfers and the transfers were seamless. Be prepared for a very bumpy thirty minute ride to the hotel. Check In The check in process was very quick. You will receive your bracelet, key and towel cards. Our rooms were ready so we just brought our bags up directly. I emailed the hotel prior to arriving and went back and for with Sheryll the customer service rep. I told her we were RIU class members and let her know I would be bringing some small gifts down for her from Toronto. We paid for regular rooms and when we arrived we had two ocean view rooms. It was an excellent start. Sherryll even reserved us the Steak and Seafood al la carte restaurant for our first night. Rooms The rooms were small and dated but totally comfortable and equipped with a hair dryer. The ocean view from the balcony was amazing. The balcony had a small drying rack on the wall. The room had a large walk in shower as well as a separate jacuzzi tub. Lobby Bar The lobby bar had an amazing view to the ocean and we would meet for drinks there prior to dinner. Most of the seating at the lobby bar was in doors but there was seating for about eight outside on both sides of the lobby bar with the same beautiful view. You can see an awesome sunset from the lobby bar. Off the lobby bar is the coffee and bakery bar. This opens at 7:00 am and the coffee was excellent. They also served small deserts and ready made small sandwiches. Just off the coffee bar was bar 24 where you could watch soccer and have a light breakfast. They also served hamburgers, hotdogs, nachos and small sandwiches all day. You could La get a latte from the machine here all day long as well. Restaurants The main buffet restaurant was excellent and had both in door and out door seating for breakfast (6:30 am) and dinner (6:00 pm). The breakfast is your standard buffet and dinner mains change nightly. The buffet was excellent. Lunch Lunches are served down by the ocean with covered outdoor seating. We ate most of our lunches there but did walk over to the Riu Guanacaste to try there buffet lunch which was served both by the swim up bar as well as in their main breakfast buffet area. They also served bbq chicken, burgers and sausages by our pool four days of the week. Dinner There are four al a cart restaurants at the RIU Palace. Italian We did not try this one. This was a buffet style al la carte in an indoor setting. It really was not an à la carte. P Sushi A small in door setting that required you to line up at 5;00 pm if you wished to get in for 5:45 pm. I lined up at 5:30 and reserved for 7:30 pm. The food was quite good but we did not like the steak here. Krystal We ate here once and the steak was excellent. I lined up at 5:45 pm and reserved for 7:30 pm. Oceanfront Steak and Sefood This opened at 5:45 pm and requires you to line up. We ate there three times. I lined up at 6:00 pm and booked for 7:30 pm. The Caribbean lobster, chicken caesar salad and crab cakes were amazing. The steak was not as good as the steak at Krystal. This open air restaurant doubles as your lunch buffet. This was our favourite place for lunch and dinner. Guests of the Palace are allowed at the Guanacaste but only for buffet breakfast and lunch. We could drink at all of their bars but could not eat at their American Country sports bar for any meal. Pools There are five separate pools to choose from. There is a swim up bar that was really busy. Behind the swim up bar they and a nice outdoor covered area to have drinks and eat the pool side meals when they barbecued four days during the week. At the Guanacaste they have a nice ocean view bar off the swim up bar. We had drinks there a few times during the week. It was an amazing view and they served a light buffet lunch. Beach The beach sand is very dark and hot. I would recommend water shoes. The beach itself was not rocky at all. We were able to see a lot of fish in the shallow water. Vendors The vendors were friendly and very affordable. You can book tours of any type with them. I would recommend Super Mario and his son Adrian. They were excellent . I used Adrian for transportation back and forth to Tres Volcanoes golf course. He charged us 50 US return. The hotel wanted 120 US. Super Mario and Adrian were friendly and honest. Uber here was available but not reliable or recommended because of the location of the hotel. Monkeys Walk down to to the beach and turn left towards the monkey bar which is separate from the hotels. Just before you get to the monkey bar you will see 20-30 monkeys playing in the trees. They come down and eat out of your hand. We went At 10 am each morning to see them. We did not have to pay extra for the zoo excursion. They do not actually have any monkeys to see at the Monkey bar but we did have one drink there. The monkeys are just off the pathway that leads from the Palace to the Monkey bar. You can’t miss them. Hotel Staff The RIU entertainment staff were incredible. Naye Max Josie All three were incredible. Please tip them and bring them down some Canadian swag. Sheryll and Melissa at the front desk were amazing as well. Josh was one of the photographers and did a great job capturing photos of all the tourists. Smokey the cat hangs out in the theatre so being down some cat treats for him. Nightly shows The nightly shows were well done and only an hour staring at 9:00 pm. At 10:00 pm a singer comes on every night except Friday night. The shows were extremely well done. Fridays nights you will have to go to the Guanacaste for the show. Gym The gym was excellent but fairly small and busy. Tennis court There is one tennis court that doubles as a pickleball court and basketball court. The Taiwan’s were great but bring your own balls. You have to reserve the court and the early times were taken quickly. Tres Volcanoes I booked this course on line for my son and I. I pad $67 a player for nine holes plus $50 each for club rentals at the clubhouse Clubs were decent. There was no one on the course so we played 15 holes. We started on 10 and played six holes twice so we felt like we got our monies worth. Bring your own balls. The course was decent but not high end. Overall I would highly recommend this hotel.
- RanilS (10/5): Wonderful all-inclusive vacation spot - We spent 5 nights in Riu Palace in Costa Rica and had a great experience. Hotel property is secure and generally well maintained. The food and drinks included as part of all-inclusive package is great. Variety of options available at buffets. There are multiple restaurants but there was no reservation system ahead of time. You have to go early to get your name on the list. There are multiple pools, including a wet bar and all are well maintained and clean. However, the beach is not actively served by the hotel. There weren't that many beach chairs available in the beach either. People seemed to spend most of the time in the pools. Overall, we had a wonderful time relative to the price we paid.
- 935isram (2/5): Stay away. Horrible hotel - The worst hotel ever. The customer service is way below average. The supervisor Sharon was horrible, rude, and arrogant. They forgot to arrange for our transportation from the airport. One of our friends couldn’t join us, so we asked for a refund or to move to regular rooms instead of suits. They offered us a room with a king bed for the three of us or get stuck with two suites. The rooms and furniture extremely dated. The restaurants are always full and won’t serve you unless you go as early as 5:45. The buffet is ok nothing stands out. If you ask for extra towels they’ll leave them at the door in trash bags. The keys need to be activated everyday. They have one bathroom for all the six pools. So be ready to walk for five minutes every time you need to use the toilet. One of the staff said just pee in the pool. The safe gets locked and dare you ask for help to get your money or stuff. They’ll treat you as a beggar. All of their front desk people are just unhappy or incompetent.
- Z9487ZLjuliem (6/5): Wouldnt recommend - This was not our first time staying at a RIU resort but disappointment was high. We have stayed at many all-inclusive resorts before, and this experience was by far the worst. Traffic from the airport was slow and long. which isnt the fault of the resort but this was typical per the driver and we should have been informed what to expect. The property was beautiful. Rooms were ok and I see why they are going to be renovating. The food was average. Adult entertainment is minimal started late and almost nonexistent: did some kids stuff on main stage which should be doing that in other areas so adults have entertainment! The staff overall were not every engaged. The entire resort feels severely understaffed, and it clearly shows. The app service was also unreliable. Activities schedule not accurate. Some staff didnt know where RIU fit was. We requested extra water and other items multiple times the app would mark requests as “fulfilled,” but nothing was delivered . Housekeeping removed used towels and washcloths but only replaced towels when I asked for more - they replaced with incorrect items (when specifics were indicated) Ice machine on floor never worked, elevator not working most of the time. Everyday light beer "ran out" at ALL the bars. Would not supply light beer in our room after multiple request, When RIU party at guancaste, literally nothing was available for entertainment (not even music overhead at the stages and bar was closed ) Staffing was a ghost town that night - not everyone wants to crowd in at another resort. Pool areas were not cleaned in the evenings and many time when we went in the morning cups and plates still laid all around. Breakfast buffet, only 1 day out of 6 did someone come to our table for drinks. NO bathroom close to the pool bar. . . that is bad since some people dont leave the pool.... 24 Hr lounge is not 24 hr. Food taken away and nothing to snack on late or early morning. Our family with us never explained about room keys, towel cards etc as they have never been in an all inclusive. Overall, this resort is not worth the money esp since we have comparisons to other all inclusive.
- O8484NNamyc (8/5): Riu Palace Guantacaste- a beautiful paradise, clean and friendly staff! - Beautiful grounds, very, very clean, no bugs! amazing and friendly staff, restaurants, buffet and food were excellent! Gym and spa and activities were all great. Max's yoga classes were amazing! The entertainment and dancing performances also outstanding! The beach was beautiful. Few critiques: Key cards stopped working almost daily and we needed to get remagnitized, which was annoying and the toilets were loud when other rooms flushed. all night which made sleep harder. They were too strict with towels. Rooms were a bit dated with cracks in sink and broken overhead lights. One water slide had sharp seams which made cuts on kids' backs when going down. Close to Diamonte Park. We would come again!
- B4164ELryanm (4/5): Good for one stay and one stay only - Location is ok, beach was beautiful however the roads sucked. Took 30-40 minutes to drive 3-4 miles. The food was less than admirable. Bout the best thing here was the service from the staff. They were on point. After about a week I will say though we started getting seriously sick and started having diarrhea issues and the rooms somehow managed to be very cold and loud and sleeping was very disturbed. Just know we are never booking here again!
- ryanpZ7259OF (10/5): A great week - We stayed here for a week (feb 7-14) and had a great time. Getting there: The flight from Toronto was seamless and we arrived on time. Since we were near front of the plane we were through customs early and we were pleasantly surprised that the luggage was already coming out. Transfer to the resort was included in our package so we just had to find the guy in orange and he directed us to our bus. 50 mins later we were in line for check in. Check in: There was a whole busload of us so it took a few minutes but they were pretty quick. We were handed a welcome cocktail immediately . It was about 1230-1pm when we got there so they said our room would be ready in 30mins. We got lunch at the italian restaurant/buffet right beside front lobby. Went to the room right after lunch and room was ready. Rooms: Our room was good. Ya the decor is dates but they are renovating this summer so i bet they will be great. The bed was comfortable, the AC worked, i used the liquor dispenser more than i thought i would. The only negatives to our room were that they still use old school key cards and they demagnetized a few times (getting it fixed at front desk was always fast and easy). Also a couple times the elevator didn't work. Food: I thought the buffet was great. Lots of variety. The meat was always good. Definitely better beef than what you get in Caribbean resorts (cattle we saw en route definitely looked healthier also). I enjoyed the sushi and Italian options alot. I have seen complaints about there being no bacon. There was definitely bacon every day we were there. The only Al a carte we did was the steakhouse. It was really good. (I was so full). I did have to line up for 20 mins or so for that one. Met a nice group of young adults from New Jersey while in line. We went to the waterpark a couple days and had Taco's at the tiki taco spot up near the waterslides on the Riu guanacaste side. They we a good change of pace. Pools and stuff: The pools were fun. Always clean. My kids loved seeing the iguanas everywhere. The deck chairs definitely get claimed early. It is also tough to find shade at times. The only real issue was the lack of bathrooms anywhere. (Again i am sure they will rectify this with the renos) Beech was okay. The volcanic sand definitely gets hot. And it being the Pacific the ocean tends to be a bit rougher in Caribbean. There are lots of venders down there but they were never pushy with us just a simple 'no thanks' and they left us alone unless we wanted something. (Their stuff seemed to be priced better than other places we shopped) Service: The service here was great. All the staff were friendly and attentive. Jeff at the Melody bar (beside the theatre) was great. Rodolfo and the crew on the dry side of the swim up bar were also standouts. We also enjoyed poolside service. I didn't get her name but the one lady at the main buffet noticed my 7 year old trying to get his cherry out of his Shirley Temple and came right over with a little bowl full of cherries for him) I feel like trips we have been on the last few years the service has been less friendly but that was not the case here. Costa Rica: Right up there with Hawaii as the most beautiful place i have ever seen. Waterfalls, volcanoes and mountains. And were else can you go see a bunch of monkeys every morning before breakfast. Apparently you aren't supposed to feed them but 'i hear' (wink wink) they like hard boiled eggs and grapes A few tips: Go to the waterpark. The slides were fun for my wife and i and our 9 and 7 year olds. Spend some time on the guanacaste side. (Check out the taco bar) I didn't find the drinks as good as the palace side but there was a livelier atmosphere and lots of shade. (The pools seemed a little dirty and one was closed the one day cause apparently someone 'had an accident ') Bring TONS of sunscreen. We are pasty white Canadians and we went through 5 bottles and my 7 year old is still peeling. If you are reading this next year they do a superbowl party at the theatre as long as you are okay watching it in spanish Make a drink next time you read one of my reviews cause apparently i get long winded. Save an excursion or two so you have an excuse to go back.
- billibomb (8/5): Wedding at the RIU Palace - Stayed on the Palace side for a wedding, Typical tropical all inclusive resort regarding food and rooms. Drinks were actually better than other resorts I’ve been to, and I enjoyed that you could use the pools even without a lifeguard after 6:00pm. Great scenery, safe and well maintained. I hear they will be going under renovations soon and my feedback would be to make or at least advertise that this is not a very accessible hotel. Stairs everywhere and no ramps for those in wheelchairs or with wagons for kids. No shuttles from beach to hotel for elderly and this place is massive! For a hotel that does weddings on a regular basis, I thought that it would be run a bit better, communication was not very good. Would like to see them communicate better on all things. I.e I think I made only 2 requests and they were promised, but did not happen and things that were in the package did not happen (I.e rum tasting etc) food was mixed up even though we made table cards with images and option numbers clearly labelled and submitted before we left on the trip. Flowers that came with basic package were absolutely beautiful. They did a great job and exceeded my expectations for the basic floral arrangements. Would have like to keep one in our room after. Otherwise the shaded spot on the beach was lovely and officiant did a great job.
- Dolcevita05 (10/5): Riu Palace Guanacaste Costa Rica & Rincon de La Vieja National Park tour - My husband and I stayed for a week in Riu Palace Costa Rica starting February 1. The hotel is attractively located in Guanacaste right by the beach. The beach itself is not a private beach but the hotel has lounge chairs available. The beach experience is not a typical of white sand, full service quiet seclusion but we were fine with that. There are local stands on the beach offering all sorts of goods and services - tours mostly. They are reliable and established like for example Super Mario Tours. We had booked our tours at the hotel with Amstar for the convenience of it. The highlight was Culture and Adventure Mega Combo tour to Rincon de La Vieja National Park. I can highly recommend it. It was the whole day event and we had truly a Costa Rican experience: terrain horse back riding hanging bridges, extensive zip lining, water slide, waterfall trek, hot springs and cultural demonstrations. Truly delicious local farm to table lunch was served in a breezy, beautifully decorated place - the best lunch I had in all my “lunch” included day trips in different parts of the world. Our kind and efficient tour guide, Walter deserves a special mention for his knowledge of the history of his country and his passion about environmental issues. Going back to the hotel, it needs a bit of updating but it will be addressed this coming fall. During our stay we had a great time. The entertainment was very good and there was always something happening during the day and in the evening. The food was up to the chain standards, my favorite restaurant was Italian, the biggest line was to the steak house but nothing to complain about. The hotel was very clean, the service impeccable. Not only the service staff but everyone I have encountered in Costa Rica was nice and had this unique National pride. It was truly refreshing.
- Eghbali (4/5): Outdated Hotel - This hotel is completely outdated. I stayed here with my family for my birthday for 9 nights and it was really dissapointing. The rooms where old and need a lot of attention updating from bottom up. Doors and walls have been painted over too many times, they need to sand it down and repaint. The furniture inside the rooms were worn down, bathroom and shower need to be replaced. Definitely not what I expected for what I paid. I wouldn't recommend staying here, if they are still charging a premium price. The food was okay nothing special, you can always find something that it enjoyable, but most of it is mass produced. Service is was great, the staff at every station from check-in, food, to pool.
- DonLynnPeterborough (10/5): Costa Rica is Lovely. Will Return - This place was fantastic. Right near the beach. Sunny all week and in the 30's. Keep in mind that the sand is dark volcanic stuff. It can get very hot on your feet if it is not wet, meaning if you are going to walk the beach, walk near the water where the sand is wet and packed down. We would spend the first half of the day on the beach. There are some nice shady spots. Then go up to the pool later in the afternoon. Staff was very attentive, rooms were lovely. We heard they are going to revamp it in the spring but I don't think it needs much. Except more washrooms. There are a lot of people, 600 rooms I was told, but the washrooms are not close if you are in one of the pools or on the beach. They really need to work on that. There is also a sister resort near door which is geared more to familes, but we were allowed to go there. They have a street with shops there also. Out front there is a waterpark for kids and large waterslides for the big kids! The food was great, lots of choices at the buffet. The restaurants were also very good. The 4 of us thoroughly enjoyed the steakhouse, which was also open for lunch, and the Krystal restaurant. The Italian was good, but we did not try the Japanese. The buffet had so much choice and they had a Costa Rican/Carribean night too. They also have a coffee and sweets cafe which was a nice way to end the night. Also a higher end bar which served higher end drinks. Vendors were there every day on your way to the beach and they have a small jewelry store in the lobby area. Entertainment was the usual. Kids program first and then the adult shows started at 9. By that time we were tired from being outside all day so only made it to one. We had one small glitch with our room which was that the safe was not working. So until they got to it, which was 3 days into our trip, our papers and passports were in the safe of our friends room. Someone finally came and all it needed was new batteries. Now for the excursions. On the bus ride to the resort, our guide, Jerson, of Nexustours, told us about available trips. The following day we went to see him and perhaps book one. He went over them again and we decided on the Ocean Excelsior Trimaran trip. He told us we would probably see whales, dolphins, turtles. That we were going to a white sand beach for swimming and snokelling. The snorkel part was for an hour. They would also feed us. It would run from 1:30pm to 6pm. So we paid for it. In Canadian dollars it was 635 for 4 of us. He had said it would be good to pay now as it would fill up and this would guarantee our spots. The following day we went to the pickup spot on the beach and waited to get our wristbands and sign in. Along came a group of 29 which slowed down the boarding process, as they all needed to PAY and get their bands and sign in. What???? We were there ahead of them but it didn't matter. Eventually we all got on and left. The music was ear piercing and they stopped a little further down the way and picked up more people. There was over 100 of us on the boat. We rode for about an hour and a half, saw no whales, dolphins or turtles, and finally reached our spot. White sand beach my ass! It was the same dark volcanic sand as at the resort. Swim was nice. The snorkelling part that my husband was looking forward to was a half hour, hardly time to get your gear on. AND it was a large group being lead by a guide. People were too close together. Our friend got whacked in the head by someone's fin. Back on the boat and started the trip back. They did "feed" us. It was nacho chips, guacamole, salsa, and rice. I will say that the sunset was beautiful. Personally I would not recommend this trip, especially not through Jerson of Nexustours. I felt we were lied to and it was a waste of time and money. Next time we will try a local guide which I am told is the way to go. We also did a part day trip into Cocoa Beach. A little town about a half hour away. We took the shuttle from the hotel which was $20 each. We should have walked out to the main road and taken the local bus. It was so stinking hot that none of us wanted to do that but it would have been cheaper, $2 each with one change of bus. It is just a small, one street town. Lots of souvenir shops and places to eat. At the end of the street is the beach. 3 large grocery stores if you want better prices on coffee, the local chocolate and alcohol. Overall I would come back here. The place is lovely. My issues in this review are with things that just need to be researched more on my part.
- Venture64925826990 (6/5): So So Experience - The issues first: We asked for our room to be stocked with Coke Zero. The resort stocked it once and then not again. We went next door and asked them what it took to get our room stocked. It was after that complaint that we received more Coke Zero. We asked why they weren't receiving what we asked for and were told that when they showed up to stock it the red tag was on the door. So, I asked when they normally come in and he would be sure that we had the room open. We were told it varied from day to day. That day, our room was not cleaned (maybe because we complained?). Then, my wife was hurt and we asked the front desk for a bandaid and was told that we would have to call the medics to get a band aid. In summary, we were not impressed with the front desk personnel. Additionally, our room smelled musty all week. We realize that you are going to be doing a renovation of the rooms, so I hope that fixes it. For the positive: The rest of the staff was great, the food was great and the beach was beautiful. it's the litle things that count and get noticed. Get your front desk straightened out and you will start receiving 5 stars on all stays.
- 582courtneyt (2/5): DO NOT Visit Riu Costa Rica - Take Your Business Elsewhere - Do NOT stay at Riu Palace Costa Rica. My wife and I chose this resort for our honeymoon, and it was such a distressing experience that we ended our trip early. Every day was filled with unresolved issues, misinformation, and unacceptable conditions that no 5‑star “luxury” property should ever subject guests to. 1. Misinformation & Constant Confusion From check‑in, we were repeatedly told conflicting information about access to the sister property, Riu Guanacaste. We were told we had full amenity and restaurant access. Then told lunch access only. Then turned away entirely by Riu Guanacaste staff on Day 4. Even the manager there admitted this happens often due to poor communication between the properties. 2. Dirty, Moldy, and Poorly Maintained Rooms We were shown four different rooms over three hours, each with serious issues: Overwhelming musty or moldy smells Visible mold on surfaces, mirrors, service booklets, and furniture Stained bedding and upholstery Cracked shower glass Peeling paint and deteriorating plywood furniture Mini fridges that weren’t cold AC units that didn’t cool below 75°F Ants on the balcony A safe that didn’t work Intermittently functioning bathroom lights Even the “upgrade to one of their best rooms” still had stained bedding and a bidet drain that maintenance “fixed” by simply removing the drain entirely. Instead of apologizing or taking responsibility, front desk staff treated us like we were trying to get a room upgrade — when all we wanted was a clean, habitable room appropriate for a honeymoon. 3. Very Poor Housekeeping & Cleanliness Housekeeping failed to restock toilet paper; we had to track someone down. They didn’t remove room‑service containers. Mold was visible not just in rooms but also all over pool lounge chairs and poolside tables. 4. Consistently Bad Food & Poor Dining Experience The food ranged from bland to inedible: The buffet was sparse, mislabeled, and difficult to navigate with allergies. At the Papagayo steakhouse, service was chaotic and slow — and the ribeye was mostly fat. Room service food arrived cold and shoved into low‑quality containers. Breakfast doesn’t open until 7 AM, making early excursions difficult. The 24‑hour lounge food is comparable to a gas station. Additionally, because the resort does not take reservations, guests line up 30 minutes before restaurant openings. If you don’t, you simply won’t get a table. 5. Lack of Resolution We reported every issue to the resort. We wrote a detailed letter and even delivered a handwritten copy to the front desk. No meaningful resolution was offered. The resort made no attempt to properly address our concerns, compensate us, or even acknowledge the severity of the problems. 6. A Few Positive Staff Interactions A small number of employees were kind, attentive, and professional — notably Sebastian at the front desk, certain buffet staff, and bar servers Adriano and Edwin. The Japanese restaurant was the only reliably decent dining option. Final Recommendation This was supposed to be our honeymoon — a once‑in‑a‑lifetime trip. Instead, it was stressful, unsanitary, and disappointing. We left early and felt completely let down by Riu’s lack of quality and lack of accountability. We strongly urge future guests to avoid Riu Palace Costa Rica and any other Riu properties. We would never return and cannot recommend this resort to anyone.
- 69fredericku (8/5): A great all-inclusive getaway - My wife and I had a fantastic week here. The staff were friendly and attentive. And the hotel lobby bartender, Reyes, was great! I’d recommend this resort to anyone!
- 7desreep (2/5): Do not book! Horrible experience! - This was one of the worst hotel stays I’ve ever had. My room had mold, dirty sheets, and an air conditioner that blew a foul smell. To top it off, there was a random bed sitting outside my room. Completely unacceptable. I would never recommend RIU Palace Costa Rica. Zero stars.
- loriu2014 (10/5): A great all-inclusive experience - We had a fantastic time at this resort. The food was very good and the staff are great! Reyes, the bartender in the lobby bar, is exceptional and made us feel very welcome. We’d comeback again in a heartbeat.
- 754chasea (2/5): Be careful when you purchase your vacation package through RIU website - We booked our vacation package of flights, shuttle service and hotel through the RIU website. We have stayed at many RIU resorts in various countries over the years. Our trip was supposed to be from Monday, January 26 to Friday, January 30. Our flight out of Salt Lake City on January 26 to Dallas was delayed and we missed our connection to Costa Rica. They said we would fly out the next morning, That flight was eventually canceled. We ended up having to fly back to Salt Lake City and forgo the trip to Costa Rica. The hotel was not willing to re-fund us the hotel cost or give us a voucher, even though we had purchased everything through the RIU website and also purchased their travel insurance. They only offered a $350 credit when we had paid the hotel $1800 for our stay. When I called the RIU directly, they said there is nothing more that they were willing to do. I am very disappointed with their customer service. Be careful if you purchase your vacation package from the RIU website. Even with their travel insurance, they will not refund your money if the airlines have cancellations.
- BobJay12345 (10/5): What to do if room smells - I have been to the regular RIU guanacasta and the palace. People on these reviews often complain about room smells. Folks this is Costa Rica sometimes the sewer gases come up to the higher floors. Easy fix Soon as you get your room tuen AC down cold leave patio door shut Run water for five mins both sinks tub and shower. Flush toilet twice. What this does is fill up the trap so the gases dont come up For bath tub if you have one put stopper in and small wet towels over drain The vents in ceiling above shower and toilet will clear the smell out in about 15 mins This smell happens if room was not used for a day Repeat next day but just for one minute Turn ac back to normal Rooms are great need some paint. Remodel in half a year I had two palace rooms in Jan 2026 both were great Maybe some had bad luck. Ever ever any problems here
- luisgZ5781UW (4/5): Beautiful Resort, but Mold Ruined Our Stay. - My wife and I came to this RIU hotel expecting an amazing experience. We have stayed at other RIU resorts in different countries, and they were all excellent with no complaints. Unfortunately, this stay was a bit disappointing. Don’t get me wrong—nothing is perfect. There were definitely good things about the resort. The property itself was beautiful, with amazing trees, beaches, and pools. The staff, for the most part, were friendly and helpful, and the buffet food was good overall. However, I was disappointed with the buffet because there were limited options. Many days, we found ourselves eating the same foods over and over because those were the best choices available. At other RIU resorts, there are usually many more options and a wider variety of cuisine on display. While the food tasted good, the lack of variety stood out. The environment was just okay for us. My wife and I are in our early to mid-20s, and we didn’t really feel like we fit in. It felt like we were one of the only young couples there. The music played around the resort was geared more toward an older crowd. While some of the older songs were great, there were no newer songs at all. I’m not a DJ, but I feel like expanding the playlist would make the atmosphere more enjoyable for everyone. The biggest issue we had was with the hallways and the room itself. The hallways leading to our room were very dark and gloomy, with little lighting—it honestly felt like we were walking into a dungeon. When we finally reached our room, it was extremely humid, even with the air conditioning and fan running. It was more humid inside than outside. At first, we didn’t mind too much since we were mainly using the room to sleep and shower. On the fourth day of our stay, we decided to relax in our room, and that’s when we noticed mold throughout the room. The more we looked around, the worse it became. We packed our things immediately and went straight to the lobby to inform the front desk staff. I couldn’t believe that a room with mold like that was being rented out. The only solution offered was to move us to a room right next to the one we were already in. Even then, mold was starting to appear in the new room as well. As returning RIU guests, we were extremely disappointed—especially considering this was supposed to be a RIU Palace resort.
- Kmccharr1 (10/5): A great visit - My daughters and I stayed at the palace from January 18 to the 24th. We had just a plain two double bed garden view. Before arriving, I sent a message through their app asking if they possibly had a rollaway bed or if the sofa opened up into a bed and also told him that it was going to be my birthday. When we arrived, we found that there was indeed two beds and the sofa did open up and they already had it made up and ready to go. And on my birthday, they provided us with a sweet cake. We loved it there. The staff was unbelievable. The drinks were great. The food was good. We ate at papgayo, the steakhouse, for their buffet lunch and also for dinner. This was the only place we waited in line and even that wasn’t for too long. We also ate at the Italian restaurant for lunch and dinner and it was terrific too. The buffet had a great selection at breakfast and dinner. And at lunch, they had set up a grilling area with chicken and ribs and sausage and corn at the pool .It was all very good. The shows were also good , especially queen. We went over to Guanacaste for the Michael Jackson show and the white party. While it was very pretty over there, it was also very large. And there were just a ton of kids. There were no seats at their bar in the theater to just sit and relax. The drinks were not even close to being up to par with the palace. And there was no wait staff coming around taking orders, all they were doing was picking up empty glasses. At the palace, we never waited five minutes for a drink at the pool or at the theater or meals. The wait staff could not do enough for you. We didn’t hang out at the beach at all. It was pretty and different looking, but the water was very rough. We did go to the Grove of trees where all the monkeys hang out and that was a lot of fun to see them up close. We went on the sunset catamaran tour with Scuba Caribe. The guys were great and we really enjoyed ourselves. But mostly we just relaxed at the pool. We visited the waterpark which was a great place for kids. We also went in the shops which were expensive and we were able to find the same things at much less cost at the beach vendors. Some of our favorite staff included, Jeff and David and Gustavo at the Melody bar. Joss, Adriano and Juan at the pool.Bryan at the swim up bar. Donovan at the theater and Erick and Justin at Papagayo. We really look forward to returning after their renovation. It was just so much fun.
- jametab (6/5): Not a 5-Star Resort Experience – At Best, a Budget-Friendly 3-Star Option - This is a 3-star resort at best, not a luxury 5-star. If I had known to expect a budget-friendly, family-style resort with limited amenities and communication issues, the stay might have been more tolerable. But I came expecting a premium experience, and that’s not what I got. Before arrival, I wanted to arrange a small welcome gesture for my guests. I called the toll-free number and was told to contact the resort directly. I made an international call, only to be told I needed to send an email. I did. Days passed before I got a response. They acknowledged my request but only promised a gift and decorations for my room. That didn’t happen either. I asked at check-in and again on day two. Still nothing. We didn’t get the room we booked. I reserved a family suite with a king and two double beds. Instead, we were given two adjoining rooms with two king beds. The only suite available was on the ground floor, which we didn’t want. That should have been communicated before we arrived, not sprung on us during check-in. The key cards failed constantly. We had to go back to the front desk repeatedly to have them reactivated. No wristbands here, just magnetic cards that stop working at the worst times. There’s no ATM on-site. You have to go into town, get dropped off at a central location, then walk a long distance. That’s not possible for my elderly mother and sister with mobility issues. We got no help or guidance on excursions. There were a few signs and outside vendors, but nothing clear from the resort itself. The beach vendors were aggressive. If you're trying to relax on the sand, be prepared to say “no” repeatedly. There was no centralized place to get reliable info after check-in. Things like dinner reservations, shuttle times, minibar refills, and general resort operations weren’t explained unless you asked the right person—and answers weren’t consistent. For example, we missed the shuttle cutoff time because no one told us it needed to be reserved in advance. Guests hoarded poolside chairs with towels early in the morning and then left for hours. Nothing was enforced. It created unnecessary tension every day. Drink service at the pool was slow. Very slow. You had to order your next drink before the first one showed up. The minibar in the room was stocked with bottom-shelf liquor and pop and beer weren't restocked unless you asked. The buffet at Arenal was decent and the safest option. The other restaurants were a gamble. One night, the steak was dangerously undercooked. Another night, the salmon was nearly raw. They did replace the food, but it shouldn’t have been served like that in the first place. Our teenage son loved the pool with the basketball hoop and spent hours there with his cousin. But that was it...no real teen programming or activities. The rest of the entertainment skewed younger or adult-focused. The rooms were clean and the beds comfortable. But the bathroom sink wouldn’t drain, and water sat in it for hours. On the last day, someone just removed the stopper instead of fixing the problem. In short: this is not a luxury resort. If you’re looking for a laid-back, budget-conscious spot with zero frills and you manage your expectations accordingly, it might work. But if you’re expecting even average service and communication, this probably isn’t the place.
- kaelap (8/5): Good value & vibe - My first RIU & all inclusive stay, so nothing to compare it to. Perks are the size of the property, the friendly staff, the pools, beach, the cleanliness, and the ease of booking excursions. The food is repetitive and not high quality or flavorful besides a few standouts. Food is passable, but isn't fully labeled. Drinks were just ok. Service was consistent & helpful for the most part. Massage at the spa was great. I heard there are cheaper massages if booked from a beach vendor. Took a water taxi ride via Scuba Caribe & Buena Vista Tour booked through TAM. See those reviews for details. The hotel vibe is fun and relaxed and clean. If u book for the Palace it gives access to Guanacaste property also. But not vice versa. So u can use water slides, pools, restaurants and bars. It's like 2 for the price of 1.
- O3878ZKandrews (4/5): The little details matter - The hotel lobby and property around the resort is beautiful. The pools were gorgeous and views breathtaking. However, the perks of this place tend to end there. I was disappointed with the room as it smelled musty and was clearly quite dated and beat. The food was below average compared to other RIU hotels I had been to. And as soon as you try to walk to the beach you are hassled by hecklers looking to sell you tours, trinkets or drugs. I was also very disappointed with the restaurant situation. I asked the hotel as soon as we checked in “do we need reservations to any of the restaurants ahead of time?” Their response was “no, they are open every night”. We’ll come to find out we needed a reservation for the stake place and the fusion restaurant was always taken up by huge groups of reservations so we couldn’t even eat at it. Even if I was told we could get a reservation ahead of time but it was not required, I would have done so, knowing id be eating at a restaurant instead of the buffet that night. Their water activities also seem to be very weather dependent and very casual. So there’s no guarantee you’ll do your event and you won’t ever be doing it on time as they are always late. Some of the activities are also misleading as we were told we’d see moneys on a guided jet ski tour but all we really saw was a huge rock that looked like a monkey in the middle of the ocean. Overall, nice on the outside, but many small details are missed that would make a stay memorable. 2/5.
- MNinMX (8/5): Good and Bad honest review - Went for a week with a group of 14 ranging in age from late 30s to early 70's and had a great time. We would definitely be back to Costa Rica but would likely stay at another resort. This one had some good and some bad aspects. Check In: We checked in online via the Riu app and it made check in a breeze. We were greeted with a nice welcome drink and our luggage was brought directly to our room by a bellboy. Rooms: While they are showing their age, we found the room to be adequate for our needs. We're really only in the room to sleep and change. Fridge was barely stocked and never got cold the whole week despite trying multiple settings. Tip: if you need more drinks or the mini bar replenished, use the app. We got our order filled in less than ten minutes from the time it was submitted. Plenty of hot water but the water in the shower but the toilet stunk even after flushing so keep the door shut. There was a jacuzzi tub oddly placed in the middle of the room and made for a hazard when going to use the restroom in the dark. Bars/Restaurants: Usually when staying at a Riu the food is very good and the selection is more than enough to satisfy our needs. The food here was sub par. Most of it was the same each meal and served mostly luke warm. We found this to be the biggest disappointment of our stay. The reservation system for the specialty restaurants is a joke. You need to wait in line early to get in and when it's your turn you get only 10 minutes to get your entire group in or lose your spot. We've never experienced this before at other Riu resorts. We only did the steakhouse and it was just ok. Service was excellent but food was just ok at best. The best food of the trip was the bbq they set up near the swim up bar each day at lunch. Cooked fresh and varied a bit more. As for bars and drinks, this is what this resort did best. All of the bartenders are fast and attentive and you can even get waiter/waitress service poolside if you're not impatient. Reyes in the lobby bar and Jeff at the nightly bar by the shows were fantastic, serving delicious drinks and even taking the time to teach us a little Spanish. Our waitress around the pool was also a delight but I never did catch her name. Beer served there is Imperial with light only served in cans and heavy on tap. Heineken was also available in some spots on the resort. Beach: Black sand beach get REALLY HOT! You cannot walk on it without shoes or sandals. Take a walk to the left and maybe you'll see the howler monkeys. They are friendly and tame when they're out. You can walk along the beach to the left to the Monkey bar but we found it boring and overpriced and would not recommend. Overall it was a good vacation but would likely seek out another hotel to stay at in the future. Of all the Riu hotels we've stayed at this one seemed to miss the mark a bit compared to what we usually experience.
- N8Riggio (10/5): Annual Christmas Trip - We stayed at the Palace in Guanacaste, Costa Rica from December 21–28 and had a great experience overall. As long as you go in knowing the rooms are a bit dated, you’ll be perfectly fine. We’ve heard renovations are coming soon, but even as-is, the resort is absolutely worth it. Check-in was time-consuming, though that was expected since we arrived around 2:30 PM. We booked a two-bedroom family suite for the same price as a standard room, which was a huge win. While having just one shower and one tub was occasionally inconvenient, the extra space more than made up for it. All of the food was very good. The main buffet isn’t open for lunch, but Papagayo by the pool and beach is a great option during the day. For the Japanese restaurant or steakhouse, they open at 5:45 PM, and if you want first seating, it’s best to line up around 5:20. One of our favorite daily activities was feeding the monkeys every morning and afternoon. They can be picky depending on the day, but they consistently loved green and red grapes and hard-boiled eggs. Important tip: do not bring bananas, as the potassium is harmful for mother monkeys and babies. We also saw some people offering sugar packets, which was strange and not recommended. Excursions can be booked through the resort or directly with vendors on the beach. We booked three excursions with Marckos on the beach, and they were fantastic. We explored the rainforest and saw six sloths, an eyelash viper, and a toucan. Another day included horseback riding, a waterfall, and ziplining. We also did an ATV excursion to multiple beaches, swam in Catalina, and later rode ATVs to Las Pilas Waterfall. Overall, this was a wonderful trip, and we would return to the Palace in Guanacaste again in a heartbeat. we would go back again in a heartbeat.
- Y6471IBstephenb (10/5): Riu Palace Guanacaste 5 star - This hotel met or exceeded our expectations. The rooms were clean and very comfortable. The staff was terrific in all areas of the resort. The restaurants and food definitely exceeded expectations. The individual restaurants were excellent (we ate at two of the four) but the buffet meals were terrific. We had a broad range of ages (12-86) including vegetarians and everyone found good things to eat. The New YUear's eve buffet was extraordinary with roast beef, lamb, duck, turkey chicken and much more. It was worthy of a five star restaurant. The pools and grounds were immaculate and enjoyed by all.
- valunya07 (2/5): Stealing in Riu Palace - I DON'T RECOMMEND staying at this hotel because WE WERE ROBBED HERE. My family of four had a 2-week trip around Costa Rica, and we had a big suitcase full of clothes for all of us. This hotel was our first stop, of course, we wore some amount of clothes, but mostly the same beach/pool clothes, so I almost didn't take anything from the suitcase. Just in case, on checkout day, we checked all the dressers, shelves, etc, twice if we didn't forget anything. When we arrived at our next stop in Arenal, I found out that there was not my outfit for hiking in jungles in my suitcase. After examining my luggage more properly, I figured out that many more clothing items were missing that I had never touched or used during our stay in this hotel. You know, before coming to Costa Rica, we watched videos about safety here, that you need to keep an eye on money, devices, jewelry but not clothes. In my own naivety, I decided that I just left this pile of clothes at home. I just forgot to put it in the luggage. I really couldn't imagine that someone could still my non-luxury clothes. There were tops, t-shirts, sweatshirts, pant. Brands: Nike, Mango, Cos, Uniqlo - if it matters. We continue our trip, assured that I will find my clothes at home after coming back. We came home, and surprise! There are no my clothes, even though some of my husband's clothes are missing too! AT LEAST 9 ITEMS WERE STOLEN. Honestly, that's crazy! WE PAID A HUGE AMOUNT OF MONEY FOR THIS HOTEL, especially because it was the holidays, and it turned out IT IS SO UNSAFE PLACE! REMEMBER, WHILE YOU ARE RELAXING IN THE POOLS, SOMEONE CAN COME TO YOUR ROOM, SNEAK THROUGH YOUR STUFF AND STEAL YOUR THINGS! Before coming here, look for the reviews about stealing in this hotel. You would be surprised! We were not the only ones!
- nControl19 (10/5): Great RIU Property - Stay Dates: First 8 days of December 2025 Having recently completed an eight-day stay at the Hotel RIU Palace Costa Rica in early December 2025, I feel compelled to share my experience, particularly in light of some unfavorable reviews I encountered leading up to my trip. I found many of those negative assessments to be inaccurate and likely written by individuals with perhaps unrealistically lofty expectations for an all-inclusive resort—perhaps those accustomed to a lifestyle more akin to luxury yachting. For us, this property was consistent with the quality and experience of other RIU hotels, including various other "Palace" resorts we have visited. Property Condition and Future Plans It is fair to say that the property could benefit from a refresh. However, I verified rumors with a quick search that a refurbishment is scheduled to begin in 2026. Arrival and Staff Impressions First impressions often set the tone for a vacation, and our initial experience was overwhelmingly positive, centered on the staff's genuine happiness and pride in their work. Check-in: Although the lady assisting us at check-in appeared to be relatively new and undergoing training, she handled the process with confidence, providing clear and accurate information. The gentleman supervising her was equally helpful and supportive. Minor Wish: I missed the welcome drink often offered upon arrival at other RIU properties. That being said the check-in process here was notably quicker than at some others, meaning we were able to quickly make our way to the pool bar. Poolside: The first-class service continued at the pool. The bartenders and the numerous poolside wait staff were incredibly welcoming. A staff member named Anyela, in particular, was friendly and very helpful. The pool bar team was consistently responsive every day and seemed to genuinely enjoy their jobs, even joining in with the dancing during the afternoon music sessions. Lobby Bar: Richard in the lobby bar is a standout. He possesses a remarkably personable demeanor, greeting every guest as if they were a long-lost friend. His service ethic perfectly complements his personality, ensuring everyone is well-supplied with drinks and peanuts. Accommodations Junior Suite: Our Junior Suite was in excellent condition. Everything within the room was in proper, working order, and the view from our 4th-floor balcony was nothing short of spectacular. We opted for housekeeping only every 3-4 days, and obtaining extra supplies on the non-service days was easy and convenient. Dining Experience The dining options were varied and generally very satisfying. The Buffet: The main buffet offered a wealth of choices. For breakfast, the availability of two separate omelet stations was appreciated, with one clearly equipped to handle additional, specific egg dish requests from guests. The staff here was efficient and proactive in ensuring all food stations were quickly and continuously replenished. Japanese Restaurant: The Japanese-themed restaurant offered very good food, though the service pace was noticeably slow. We were advised that to secure quick seating, it was best to dine at the opening time of 17:45 (5:45 PM) and to queue up around 17:30 (5:30 PM). We arrived at 17:25, and a line had already begun to form. By opening time, the queue perfectly matched the restaurant's capacity, meaning only one or two groups at most didn't get seated immediately. Italian Restaurant: The Italian restaurant was also very good and offered the most flexible dining, with hours from 12:30 PM to 10:00 PM (22:00), making immediate seating easy to secure. Dress Code Critique: One area where RIU as a brand needs significant improvement is the enforcement of its specialty/theme restaurant dress code. RIU's own websites require men to wear long trousers (and a sleeved shirt). However, the language in their app is inconsistent, and enforcement is essentially non-existent. At the Japanese restaurant, a group of four was seated despite being "terribly dressed." The two men were wearing gym shorts and tank tops with open-toed sandals. One woman was also in a tank top, pairing it with cut-off jean shorts that left her midriff fully exposed. This lack of adherence undermines the ambiance of the specialty venues. Entertainment The entertainment offerings were a mix of good daytime activities and inconsistent evening shows. Daytime: The RIU entertainment staff were competent and played the characteristic RIU Rumba daily ("Si Si Si, No, No, No song"). It had been a few years since we last heard this particular song, despite frequenting other RIU resorts. A noticeable difference here compared to other RIU properties was a distinct lull in activities: the staff seemed to disappear around noon and didn't reappear until just before 3:00 PM. At other resorts, the staff would interact and host games throughout the entire day. Evening: The evening entertainment was mediocre. On our first night, they hosted a karaoke event, which seemed to fill up its playlist very quickly, turning people away—and notably, there was no other karaoke night for the remainder of our stay. The staff seems to favor the Kahoot trivia game as a frequent pre-show activity before the main singing and dancing performances. I personally preferred the more varied shows from years ago, where it appeared the resort contracted with dedicated show companies for specific themed productions. I also feel this property missed a valuable opportunity to highlight the local Costa Rican culture, much like the excellent cultural shows featured at RIU properties in Mexico. Excursion and Vendor Issues Scuba Caribe: I had a negative interaction with the Scuba Caribe representative who attempts to sell excursions poolside. When we informed him we had already booked our activities through Amstar, he immediately launched into a series of negative comments about our choices, aggressively pushing his own options as superior. We have consistently booked with Amstar in numerous locations and trust the brand. Given that Scuba Caribe is an official RIU partner, this behavior needs to be addressed. Guests should not have their established and paid-for vacation choices questioned or criticized by an on-site vendor. Shopping/Beach Vendors: The RIU Guanacaste next door does have several shops, but their pricing is quite high. Guests should approach the beach vendors with great caution; they are known for employing various scams. They often offer to let you take merchandise and pay later, only to dramatically inflate the price when you return to settle the bill. RIU could better serve its guests by offering more on-site shops with reasonable prices, which would help draw guests away from these aggressive and dishonest beach artists. Bonus Tip: The Monkey Bar For a change of pace, I highly recommend a visit to the Monkey Bar. It is a short, pleasant 15-minute walk from the RIU Palace. This establishment is a rustic, open-air bar and restaurant offering good food and cold drinks. Our waiter was exceptional—awesome and genuinely friendly. A word of warning: Do not take the inland shortcut path to or from the RIU, as it is often very muddy. The best and clearest path is along the beach; look for the sign marking the official route.
- MsNina1 (8/5): Beautiful beach - Nice hotel on a secluded area of the beach that shares with Riu gunacaste. Buffets were ok as were restaurants. No nightlife this is a family resort. Well kept and clean.
- jovankw (4/5): Not Truly 24-Hour All-Inclusive - I am currently staying at this resort, and unfortunately the experience has not matched what is advertised. The resort advertises itself as a 24-hour all-inclusive property, but that has not been accurate in my experience. After 10:00 p.m., all restaurants are closed, there is no room service, and there were no clear instructions on where guests are supposed to eat. This became especially frustrating when my son was hungry and there were no food options available. Additionally, the minibar in the room only contains drinks and no snacks, which made the lack of late-night food options even more inconvenient. The food overall has been underwhelming, and given the amount of money spent on this resort, this has been very disappointing. One of the main reasons I booked an all-inclusive stay was for the convenience, and that convenience has not been there. I hope management addresses these issues, as clearer communication, better food quality, and more accurate advertising would make a big difference for guests.
- Z4274XYtomm (10/5): Consistently awesome experience! - After a return trip to the Riu Palace CR, it did not let us down. We stayed two nights at the Guanacaste, due to the Palace being full. The Guanacaste was updated, but there were so many people and children. The staff was so busy they didn’t seem to have time to say Hola. The front desk staff at Guanacaste were friendly and as accommodating as possible. Fortunately we came over and spoke to Melissa at the Palace, who was super accommodating and found us an incredible room with a small fee (well worth it). The food, staff and facilities were top notch. We understand the Palace is due for a remodel, yes it might be showing its age, but it just feels Costa Rican and we loved the room and everything about the resort. We had a chance to thank several of the managers (Directors) of the Riu as well and they were incredibly friendly as well. We want to personally thank the top management for the managers of the Palace and especially Monica, Melissa, Raquel, Eduardo and Fermin. We look forward to coming back possibly before the remodel and most definitely after. Tom & Corrie
- C3189ZRjoet (6/5): Lackluster rooms, great support staff. - Not a great experience for a first time at a RIU resort. The room was pretty bad. The air conditioner barely worked making for uncomfortable nights. The diverter valves in the shower did not work correctly resulting in cold water from the overhead while trying to take a hot shower. The bed was saggy, the tv was barely hanging onto the walls and bugs everywhere in the bathroom. The resort really needs to work on keeping hot food hot and cold food cold at the restaurants. The non-motorized water sports advertised were nowhere to be found. That said, the support staff (with the exception of the front desk) were absolutely amazing. The drinks were good as well. The grounds were gorgeous.
- BobwireJones (8/5): Tokio Japanese Restaurant - Me and 11 of my friends had dinner at the Tokio Japanese restaurant the last night of our stay at the Riu Palace, GREAT CHOICE!!! The dumpling appetizers were delicious but the Salmon Tartare was ABSOLUTELY AMAZING!!! Tokio is open table but you need to go early to get on the list to make sure you and your party are able to be seated. Once you sign the wait list, they give you a buzzer (works in the lobby, not in your room), just hangout at the one of the bars around the time you signed up for and you will be just fine.
- corriem863 (10/5): Amazing again… - Our sixth time here and still amazing! Melissa was super helpful and accommodating, which made our trip extra special. I just feel gratitude for the hospitality she has shown us. Actually, all the people, including Monica, Fermin, Bryan, Kevin, and Juan help to make this place stand out. Worth the 10 hour trip for us!
- S4309YOjeffb (2/5): Dirty rooms & horrible food - I don’t even know where to start. The rooms are very dated and dirty. Ants everywhere to the point they make your way into luggage. The food is the worst all inclusive food we have ever had. Just horrible. Many of the staff members are friendly, but it doesn’t make up for all the other flaws. The vibe feels like a two star all inclusive resort. If we were not here for a friend’s birthday, we would have left early or changed hotels.
- Neonsoapbox (10/5): A Getaway you won't forget, book now! - This has been my sixth time as this resort, and it's become a home away from home. The room attendants have been very welcoming in ensuing that I had everything to make my stay comfortable. To the entertainment staff, Angel (Randy), Angel, Carlos, Martha, Oyanis, Geovanis , Yankiel! To the staff, Yoandry, Yudi, Jessica, Osmel, Leo, Ronald, Rosy! Thank you for continuing to make this place a safe space for LGBTQ2S+!!
- Apartylife1 (10/5): I had a great birthday there much needed thanks!! - It’s definitely a nice place only thing it’s not adult only like I wanted the food n the staff was great the room view I got was nice..I can’t wait to the future upgrades.
- AljToronto (2/5): Stay away - Expensive mistake - Not worthy of RIU Brand - Honestly, this has been one of the most costly mistakes I have ever made on a vacation. I think I trusted the RIU brand too much, which was a mistake. It cost me hard earned dollars as I ended paying for another hotel elsewhere on top of what I had paid for the RIU Palace. I will never trust the RIU brand anywhere in the world ever again. This property is inaccurately represented as a four or five-star hotel. We had reserved two rooms for four nights and were extremely disappointed with the condition of the accommodations. The rooms were dated, poorly maintained, and had a persistent musty odor. The refrigerator in one room was not functioning, and the bedding consisted only of a sheet rather than a proper duvet cover. Overall, the standard of the rooms was among the worst we have encountered. More concerning, one of my daughters began experiencing asthma attacks, likely triggered by mold in the room. We immediately brought our concerns to Kevin at the front desk and requested to check out and receive a refund. He advised that we could check out the following morning and would be refunded for the remaining three nights, which we accepted. The next morning, we returned with our luggage prepared to check out. Kevin then referred us to the Head of Front Desk, Melissa. Unfortunately, she was noncommittal regarding the refund. Although she processed our checkout and indicated she would forward the matter to “administration,” no resolution has been provided. Despite repeated attempts to contact her, we have been unable to reach her—calls are either redirected due to her being “in a meeting” or abruptly disconnected while we are on hold. As a result, we were forced to secure accommodations at another hotel for the remaining three nights, incurring significant additional expense. Having stayed in a wide range of properties worldwide—from ultra-luxury hotels to modest but well-kept hostels—this resort falls below the standard of many European hostels. It is far from a five-star experience. We are continuing to pursue a refund for the 3 nights for 2 rooms that we paid for, but did not use as we checked out early due to health concerns. The hotel as been a disaster to deal with. We can't seem to find anyone who can help us with this request. Customer service truly lacking here. I am genuinely surprised that RIU Global permits this resort to operate under its brand, as it reflects poorly on the company’s reputation. Based on our experience, this property may be at risk of facing broader customer complaints or even potential class-action concerns if such conditions persist. A note to Javier de Castro Sánchez. General Manager of RIU resorts in Costa Rica, Guanacaste. If I owned the hotel, I would promote Kevin and promptly get rid of Melissa as she is not helping to the RIU brand. Empower the the people on the front lines (like Kevin) to make the right decisions. This is what builds brand value. If there is anyone out there with suggestions as to how I can pursue a refund for the unused nights from this hotel, it would be greatly appreciated. I hope this review helps others avoid a costly mistake.
- amyhP1386HX (6/5): Not great but not horrible - This hotel is set to be renovated next year and it really needs it. Our room had a disgusting sewer smell off and on throughout the trip as did the hallway. The room was clea with a comfortable bed and good housekeeping. The food just wasn't very good. The buffet had many things that weren't hot and should have been. Shrimp were being served at room temperature. The grounds are very pretty and service is hit or miss. I wouldn't return to this hotel.
- jorge19v (8/5): One of the best all-inclusive experiences you can find - We had a great long weekend stay at Riu Palace and we're extremely happy with our experience. It's located in front of a very nice beach in Guanacaste, and a short drive away of many other beautiful beaches and beach towns. It's quite a drive from San Jose, but a short distance from Liberia if you're using that airport. This hotel has everything you need. The bars are well stocked with different drinks, and the bartenders are very competent and won't skim on the alcohol or the quality of the drinks. There is a wide variety of restaurants, including a Japanese restaurant and a steakhouse, as well the the usual buffets for breakfast and lunch. The nicer places for dinner will require some standing in line to get a spot, but they are worth the wait. The buffets are also really well equipped and the food quality and diversity are excellent. They have nightly shows, which are great for kids and adults alike. It's a good mix of music, games, and dance shows. There are also all sort of pool-side activities going on during the day. The staff does a great job getting people involved without being annoying. The rooms are very comfortable, spacious, and clean. There wasn't anything we needed that wasn't there already. My only issue with our room is that it was pretty close to the stage were the nightly shows were done and the noise level was really high, so it would be difficult for a light sleeper to rest while that's going on. It'd be good if the rooms had better noise insulation. Riu Palace is a luxury all-inclusive hotel, so it's expected to be very pricey. However, what you get in return is really worth the price, if you ask me.
- ScubaDave16 (6/5): Beautiful country, great pools, great staff, great food, rooms in great need of updating. - Please read my entire review to understand how they got this number. First in all fairness to the many folks who worked very hard to make the Riu Palace nice, I will list the good things first. To start with, the resort is very attractive. Stark white buildings set against the lush green landscape of Costa Rica. The lobby is nicely decorated and the grounds are immaculate. The pools are spotless and very clean. The staff were also excellent from the maids to the bartenders to the waiters. Everyone was pleasant and seemed very hard working. Yes, I am a big tipper, but they were pleasant even before the tip. The food was absolutely the best thing about the resort. I loved the food. The specialty restaurants DID tend to fill up quickly, but we were able to visit all of them throughout our week at the palace. The plated food was expertly prepared and presented. However, I actually liked the buffet even better simply because of the amazing variety each day. The bars were busy, but I never had to wait more than a couple minutes for a drink even at the bustling pool bar. Drinks were well made and top shelf liquor was available if asked for. There were snacks available most of the day. Our room for all its faults (more on that later) was always very clean as were all the public areas. Maid service was excellent. My minibar was always restocked daily. I saw very few bugs around so they must be spraying. Each morning on the way to the beach I noticed over a dozen workers cleaning the pool, trimming trees, scrubbing the pool deck areas, and arranging chairs. The entertainment was also good. They had live bands most evenings although they did tend to play rather loudly until 11PM which IMO is pretty late. Oddly there wasn’t ever any live music poolside during the day and often not even a DJ. I wish they had more music during the day and less at night. The evening shows were well done and entertaining. The beach was dark sand, not the sugar white of cancun or Dominican Republic. The beach by the neighboring resort was actually nicer than ours so we went to that side most of the time. The water was warm and there were only a few rocks and shells. The beach is public, so many local folks hang out there as well as vendors selling t shirts, hats, etc. None were pushy at all. I left shoes, hats, towels, etc at the beach and nothing was ever disturbed. It was usually possible to find a beach chair. Now to the not so great. We arrived a little before 3PM which is check in time. However, it took us well over an hour to get in our room and even then the keys didn’t work so back to wait in line at the desk. There are very few restrooms around the resort and none near the pools. The only restrooms were behind the stage, in the lunch restaurant lobby, or in the main lobby. They should have a restroom right next to the pool bar because let’s face it some people aren’t going to put on shoes and traipse half way across the grounds after spending hours in the pool bar. The bad: The room we initially got had no business being in a place called the palace. Aside from the décor which I hated (not the fault of the resort), the tiny confining toilet area, and the so called ocean view which was mostly a view of roof of the restaurant below us, the room was in great need of updating. MANY things in the room were in need of repair. From the air conditioning that barely worked to the very cheap plastic toilet seat that kept breaking to the shower diverter that barely worked at all, to the sink that didn’t drain, to a ceiling fan that made a grinding noise, to the tiny TV on the wall with wires dangling down from it. Even the door handle chrome was partially worn off. It looked as if a 5 year old had painted the room with some dresser drawers literally painted shut. The refrigerator leaked on the floor because the door didn’t shut all the way all the time. Light sconces hung slightly askew from the wall, the glass tops on both bedside tables were chipped (why ANYONE would want sharp corners on a bedside table anyway is beyond me). In my many reviews I have often stated that my “yardstick” for mentioning a problem with a room is this… Would I tolerate this in my home? If not; if this is something I would repair or have repaired, then I will mention it in a resort calling itself the palace. Furthermore, this was the single most expensive resort at which we have stayed up until the time of this writing. Some of these problems we noticed right away, but some kept creeping up on us. Management did attempt to address specific problems except for one that was the final straw. Someone on one of the neighboring balconies was constantly smoking. Since we were in a corner room and got no wind or sun at all, it reeked of cigarette smoke so we couldn’t enjoy even the little view we had. I demanded a new room and was finally given one after 3 days. The new room still had some of the above issues, but at least we had a real beautiful ocean view (we saw whales one day) and got some breeze on our balcony. perhaps our room was an anomaly and others are not that bad, but I can only review what I saw. Overall, the resort was in a beautiful place with great staff, great food, beautiful pools, and rooms in great need of updating. One thing to note, this is the first all-inclusive we have booked that did not include an airport transfer. I booked the resort through RIU vacations and just assumed transfers were included in the package as they are with Apple vacations, etc. They are not. I was able to book one on line, but be aware of this when you book.
- URHYNESS33 (6/5): Nope - Im writeing this review while on our way to the airport. Ill start by saying this was our first time at a RIU. The grounds are beautiful. Room was nice. Buffet was terrible. Restaurants don't take reservations. They all open at 6. They started lining up for the Steakhouse at 4. We never got to try it. The Asian restaurant was good. Ate there twice. The last night of our stay by 8pm all the restaurants was at capacity for the night. So we went to the buffet :(. The staff was very nice. But the people staying there was another story. Very rude excuse me goes along way no matter the language you speak. Would NEVER do another RIU.
- Upstategirl (2/5): Vacationer Beware!!! - We vacationed as a family at the Riu Palace from Nov. 1, 2025 to Nov. 8, 2025. We were a group of 12 people with our children and grandchildren using 4 rooms. The hotel appears to be beautiful, the grounds lovely and the hotel staff to be very friendly and helpful. On arrival we had no problem checking in and were taken to our rooms. My husband and I had a suite overlooking the water with a nice terrace. As soon as we walking into the room we were met with a horrendous stench that took our breath away. It had a moldy smell and we needed to immediately open our sliding terrace doors to air it out. We spoke to the front desk requesting a room change but were told there was nothing available. They could send someone up to the room with a machine that would remove the odor and we were fine with that solution. That evening it was better and we were pleased with the service. Unfortunately our children's rooms also had an odor but at that time they did not request a change of rooms. That night before going to bed I noticed ants walking across the comforter and then around a table and dresser. I killed them and hoped that would solve the problem. The next day we found out our son and his family had to change rooms because they were infested with bugs. There were constant problems with rooms missing shower doors, no hot water, furniture broken, and moldy smells. Finally on Monday we all asked to be switched to their sister hotel next door called the Hotel Riu Guanacaste which had just been renovated. We were hoping our fun vacation would finally start but no such luck. Although that hotel was very nice and all rooms beautiful we spent the rest of the vacation without hot water. One day my son had blue water coming out of his shower and sink. When that was reported to them he was immediately given a new room and the hotel shut off the water to the entire hotel all day. We could not take showers nor use the toilet for many hours. When we finally received water again it was only cold water and that was how it stayed for the rest of our vacation. He also had the shower head fall from the ceiling onto his head. There is no way to get a reservation for one of their specialty restaurants in advance and you needed to stand on a line for over an hour before it opened to hopefully get in for that evening. The food was ok but certainly not what I would expect from a 5 star resort. All restaurants except for the steakhouse were buffet style and we found the best food to be in the Italian Restaurant. All the oceanfront rooms where in an area where the entertainment performed so each night you would listen to extremely loud music until 10:45-11:00 pm. Not very relaxing if you are trying to sleep especially for children. All in all this was by far the worse vacation I have ever had and would never go back to a Riu Hotel again. Do not be fooled by the good reviews because my thinking is they try to counter any bad review with some good ones.
- sealabeltwo5 (8/5): Unexpected short comings - The resort is beautiful and different from other resorts we have traveled to in the past. This is the Riu Palace and the pools and food are as expected at all the Riu’s we have been to before. The twist started day one , the Air-conditioning was not working well and the shower water was hot /cold during your shower. We had to carry our bags up to our room due to no bellhops. Service was slow at pool side during the day, unless management was there to supervise. The entertainment was not nearly as good as we expected. The fishing was great the two half days we fished, we caught a sailfish and mahi-mahi, barracuda. The day we leave everyone is toting their own luggage to the front from their rooms to checkout. The staff is non-existent for repairs and bag service. We took a private shuttle to coco beach and the drive was late picking us up. The Amstar service to the airport is good. Overall I will not return to this property again, one and done. Good luck if you pick this resort for your hard earned money!!!! I only write reviews to inform other travelers about important information I would want to know.
- TaraG483 (10/5): Can't wait to go back! - Our group of 8 just returned from a stay at Riu Palace Costa Rica. We chose the Riu because we thought it would be a good base for our group, who all had different interests. This was the perfect place for just that. When some of us wanted to spend the day on an excursion, the rest had plenty of options to keep themselves busy at the resort. Is the resort perfect? No. But it was excellent in most ways and I would most definitely return. Everything was clean, there was a nice variety of food at each meal, the views were beautiful and every single employee we encountered was friendly and helpful. My only suggestions for improvement would be: 1. Move to a better key card system. Ours deactivated at least 4 times despite keeping them away from electronics. 2. Don’t offer services on the app unless you have the manpower to respond to requests. I asked for towels through the app and did not receive a response for 2 days (I did get the towels the same day, but only by contacting housekeeping via phone). I also requested a late checkout through the app the day prior to checkout and never received a response. 3. Being that checkout time is 12 noon, it would make things go a lot quicker if more employees were at the front desk around that time. The lines for checkout were insane at noon. All very minor issues which would not prevent me from returning in the future. Also, our room faced the jungle, which was great because it was nice and quiet (except when the monkeys woke us at 6am, which we did not mind at all). As soon as you walk onto the beach, there are many vendors there offering various services and souvenirs. Four of us did horseback riding with Anthony. It was a great experience through the woods near the monkey bar and then back towards the resort on the beach. My daughter and I also did massages with Hania which were excellent. It was my daughter’s first massage and she already wants another one. :) Between the 8 in our group, we booked 5 excursions ahead of time. One was with Frank the Tank and 4 were with Freddy Campos. Two in our group also used Frank the Tank for transportation to/from the airport and hotel. Both Frank and Freddy were great to work with. Communication was great, their drivers made us feel safe (even on the crazy roads), and all of our tour guides were super friendly, helpful and knowledgeable. They all really went out of their way to make sure we all had a good time. If you only have time for one excursion, I would 100% recommend the Nighttime rainforest tour with Freddy Campos. It was all of our favorite tour of the trip. The rainforest is so different at night. The only excursion I would discourage would be the one day trip to Nicaragua. Although everything we saw was stunning, we were gone from the resort for 18 hours and were only out of the van for about 4 hours. It was way too much driving for such a short time exploring.
- keng387 (2/5): NO transportation to and from resort through package purchase - buyer beware. IF you purchase a package deal directly through RIU, they don't provide ground transportation to and from the airport!
- sarajennyd (10/5): Great resort, great food. Would stay there again. - We stayed 8 nights and we were impressed the moment we got there! The resort was kept very clean from inside to outside. There were many options when it comes to food, and we are a lot! Food was fresh, fruit was delicious and service was impeccable. We stayed at the Palace and the room was very nice but outdated. Sounds like a remodel will be happening in a year or so. Entertainment was good and there was plenty to do there during the day.
- 311gregj (8/5): Overall ok but few things to mention... - We are still at the resort on a 10 day stay at the Riu Palace Costa Rica .Over all ,the resort as well as service is pretty good but there is some things they need to improve.Rooms are dated but we knew that so no big deal.The maids keep everything clean.If you're a smoker this resort probably isn't for you.There is literally 3 isolated areas where it's permitted.The beach is public ,not resort owned so you are free to smoke anywhere on the beach. Wifi is a problem as even a stupid Tik Tok short videos are a struggle to watch in the room.The signal keeps dropping constantly and you have to try to reconnect manually. No reservation policy is ridiculous for ala cart restaurants.Ppl line up between 4:30-5 pm for a 6 pm seating to get into Steak house . The bar fridge gets restocked every 2-3 days which can be a problem for some. Beach is public so you have locals set up permanently selling theirs products and services .they are polite when you say no thank you but it's constant. There is only one bathroom/ toilet near the pool areas which is inside a separate building which is a steak house and lunch buffet. From the furthest pool it's quite a hike so you know what everyone is doing....lol Obviously some things cannot be improved or changed but some can.Like I said it's overall good resort but good to know what to expect .
- braveheartb2022 (10/5): Costa Rica trip PURA VIDA - Beautiful place ,clean environment,great customer service,the entertainment team amazing,has a lot of pools,you can access to riu Guanacaste and enjoy the restaurant too and the water park
- M1810LBlauriel (8/5): Good time at the Riu Palace - Just returned home a week ago with my husband and our friends from the Riu Palace Costa Rica. Overall, we had a very good time! The resort was very beautiful and very clean. We had a lovely third floor room overlooking the jungle and mountains. Saw many beautiful birds and heard the howler monkeys every morning. Our room was lovely and kept clean by our wonderful maid Melissa! We went during rainy season and were concerned about the weather as it said 90-100% rain everyday, but we had very little to none during the day, which was perfect. Spent most of our time at the pool, where we were well looked after by Isac and Edwin. Lots of things going on around the pool if you cared to join in but we mainly relaxed. Our only negative around the pool is only one washroom location for all of the pools and if you are at the beach, the washroom is a bit of a walk. The ocean was nice, very warm and sandy bottom. We usually like to spend time on the beach, but we did not, except for a few quick swims as there is a long wait for bar service, no umbrellas for shade and the walk to the bathroom, but we enjoyed our time at the pool. Two special mentions to David and Leidy, our servers at the lobby area and at the shows. They made our trip special and took amazing care of us. Our only major negative was that we were led to believe that reservations were not required for dinner at the a la cartes however our first night after arriving in the afternoon and getting settled, we did not get to dinner until 7pm. We could not get into any of the a la cartes as they had filled their capacity for the night, so we had to eat at the buffet. If you want to get into these restaurants, you need to make sure you get there when they open and line up to get a seating for the evening or on the list. Once we discovered this, it worked fine for us for the rest of the trip. However, lining up wasn't ideal as you could stand there for 30 minutes or more. It would have been better taking reservations ahead of time or online like other Rius we have been to have done. Overall, a very good trip.
- loganr700 (4/5): 2 out of 5 stars. - ⭐️⭐️ (2/5 Stars) We spent over $1,000 for a 3-day stay at RIU Palace Costa Rica, and unfortunately, our experience was disappointing overall. Entry & Check-In: The entry system was horrendous — it literally took hours to get into the hotel, with cars backed up for miles. Once we finally arrived, check-in was challenging because the front desk staff were not bilingual, which made communication difficult (thankfully, we had Google Translate). Rooms & Noise: The rooms are outdated — small TVs, older furniture, and basic appliances. The view was nice, but if you’re hoping for a peaceful night’s sleep, you might struggle. The loud music and nightly entertainment go on late into the evening. Dining Experience: On my girlfriend’s birthday, we arrived at Papagayo (the steakhouse) 20 minutes before closing, but they turned us away. This was frustrating, especially since it’s only open three days a week and within a small window of time. After paying that much for our stay, missing out on a single special dinner felt unreasonable. Wildlife & Safety: At night, snakes roam the area around the resort. Staff seem to view it as normal, but for guests with children or a fear of snakes, it can be quite alarming. Room Service & Food Options: Room service was quick but disappointing. The food (sandwich and nachos) arrived cold, and the quality was poor. Also, there are no nearby restaurants or delivery options — the closest food is about an hour away, so plan ahead. Overall: We give this resort 2 out of 5 stars. The two stars are for the effort and kindness shown by some of the staff. Otherwise, we left feeling dissatisfied and wouldn’t return under the same conditions. This review isn’t meant to tear down the establishment — just to inform other travelers, especially those visiting from outside Costa Rica, to research carefully before booking and to be aware of the limited dining options, accessibility challenges, and communication barriers.
- STP_LOVE2TRAVEL (4/5): Very Very Very Disappointing - First let me say this resort itself is gorgeous. The staff (most of them are very nice). Now the issues: This is NOT ADULT only. Somewhere down the line we were mislead. The mini fridge in our room was not stocked daily unless you requested. The fridge was dirty and no matter how high you turned it up it would not get colder than room temperature. The Beach is the worse ever!! Filthy with debris, sticks, and anything else. The beach chairs was in a corner no where near the beach stacked up. No beach attendant NO WHERE EVER! Snorkling gear is listed as an included activity that's false. $750 resort credits also false. Adult only false. Top shelf alcohol, its watered down or not what is on the bottle. The bartender really try but drinks are a waste. As you're even attempting to walk to the beach there are dozens of locals pressuring you to buy stuff, go on tours, or massages. I felt bad and agreed to allow one of the ladies to give me and my niece a massage they took us in the back of the resort, worse massage of my Life and worse mistake while there. The food is horrible, the variety is limited lucky for me as long as there is salad I'm good. The fruit was not sweet, and the food they did have was not hot. The restaurants was closed most of the time we were there and they stated due to low capacity of the resort they did not open them. Fortunately our last night we were able to try the Japanese which was good just not hot. If you're going for food this isn't the resort. The rooms are okay, They literally only give you 1 sets of towels for each person. I honestly can say that I am disappointed with this Beautiful yet poorly ran, misleading resort. I could go on however; i wish them the best. From guest room 3002!!!!
- ebonyeb (8/5): 4 out of 5 stars: would return. - Room for improvements, but still a quality destination. We had a great time. There was misinformation regarding check-in, room service, and we were denied towels at the neighboring hotel even though we have access to it. Food was decent to good. Bugs at door entrance (maintenance came quickly to spray). Complementary transport to and from the airport was great (make sure you call the hotel the week before you leave to get on the list and share travel details). Would return. Some staff were friendly and a few were rude. My mini bar was not stocked nor cleaned upon my arrival (others reported the same); they did come quickly to restock when I submitted the request via the app.
- sukiatravel (2/5): The Worst Hotel Experience of My Life — A True Lesson in How Not to Treat Guests - We left the hotel without eating, two children hungry, and our family humiliated — not because of a mistake, but because of a chain of negligence, miscommunication, and arrogance. What should have been a simple, pleasant weekend became an example of how a hospitality business can completely lose sight of its purpose. The Incident The breaking point came at lunch on our last day. We left the hotel without eating, two children hungry, after paying over $1,000 for our stay — not due to bad luck, but because of a contradiction created and mishandled entirely by management. Throughout our three-day stay, we had already reported several inconveniences — missing amenities, lack of communication, and poor service attitude. Before checkout, we shared that feedback once again, and as a courtesy, the front desk granted us a late checkout at 13:30. It seemed like a considerate gesture — until it turned into the reason for our final humiliation. Here’s what happened. We arrived to begin checkout at 13:00, precisely in line with the courtesy extension. What we didn’t know — because it was never explained during check-in or our stay — was that lunch service ended at 13:30. Normally, most of the restaurants in the property operated from 12:00 to 15:00, so it was reasonable to assume that the process was: check out, receive meal tickets, and then proceed to lunch. That’s how the system had been described earlier for regular guests checking out at noon. However, what made no sense was this: they offered us a later checkout, but failed to explain that it would effectively cut our lunch window to less than 30 minutes. In other words, the “courtesy” ended up being a penalty. The policy contradiction made it impossible for any family — let alone one traveling with two small children — to comply. While we were finalizing checkout, the manager, Angel, urged us to go “immediately” to lunch, assuring us we could stay in the restaurant until 14:30 as long as we entered before 13:30. We moved as quickly as possible. At 13:25, we reached the restaurant — only to find the staff already clearing the buffet. When we explained the situation, they laughed. One employee responded, “You have five minutes — hurry up,” as if serving paying guests were a burden. When we requested a supervisor, another staff member appeared — not to assist, but to lecture us about punctuality. Only after we insisted did he contact the manager, who ultimately refused to intervene and denied us access to another restaurant that was still open until 15:00. The result was simple and unacceptable: our entire family left hungry, humiliated, and disappointed, not because of any unavoidable circumstance, but because of miscommunication, rigid attitudes, and a complete lack of empathy from management. How We Got There The warning signs were clear from the beginning. Our late check-in was handled with no briefing on facilities, schedules, or policies. Upon arrival in the room, we found no soap, no bottled water, and staff visibly irritated when we called for assistance. We had to walk to the lobby to collect water ourselves. It was late; we were tired; we let it pass. The next morning, before checkout, we provided constructive feedback to the front desk, and a staff member named Daisy kindly offered a one-hour late checkout as courtesy. That gesture seemed to reflect some awareness of the service gap — but it was the last trace of professionalism we encountered. The Root Problem The issue wasn’t the missing soap, or even the rigid lunch schedule. It was a complete absence of communication, coordination, and respect for guests. The staff failed to communicate policies, management failed to take responsibility, and when confronted with the consequences, they chose to mock rather than resolve. In hospitality, structure is necessary. But when structure becomes an excuse for inaction, you no longer have a system — you have indifference. Final Assessment As professionals in the travel industry, we understand that errors happen. What defines a quality establishment is not perfection, but response. In this case, every opportunity for recovery was mishandled. We left not just dissatisfied, but ashamed on behalf of an industry that depends on trust, empathy, and service. This hotel demonstrated none of the above. For travelers: choose a place that values people over policies. For management: study this review carefully — it’s not an angry outburst; it’s a case study in operational failure.
- heatheri599 (8/5): Honeymoon Stay - My husband and I went to RIU palace in Costa Rica (Guanacaste) for our honeymoon. We went in October, which most would consider their “off season” and we loved it. We made a note before going that it was our honeymoon, and they left balloons and wine for us. The hotel staff was VERY friendly and helpful! The people who stood out to us the most at the bars were Gustavo, Warren, Bryan, and Kenneth! With a special shoutout to Julio being amazing with entertainment! The hotel was kept exceptionally clean and well taken care of, the restaurants had good food, and the pools were amazing! We did wish there was a weekly schedule for the restaurants, as all of them were closed on certain days and we didn’t know until we would go to dinner. There were a few families with smaller children, but this hotel seemed to be more adult type of resort. There is a RIU Nextdoor that seemed to be more family oriented. Overall, we are so happy with our stay, and we cannot wait to go back!
- Roving60133717343 (2/5): RIU PALACE COSTA RICA IS UNSAFE, UNSANITARY, NO WARM WATER , AWFUL FRONT DESK STAFF - i HAVE BOOKED CLIENTS AT THE RIU PALACE -COSTA RICA FOR YEARS. I HAVE NOW HAD 4 SETS OF CLIENTS THAT HAVE JUST RETURNED FROM THEIR STAYS AT THIS RESORT AND I HAVE HEARD HORRIFIC STORIES THEY HAVE EXPERIENCED . FROM DOG DROPPINGS IN THE ELEVATOR THAT THEY REFUSED TO PICK UP, (YET THE WORKERS LEFT A RIU CONE ON THE DROPPINGS), VERY ARGUMENTATIVE FRONT DESK STAFF INCLUDING THE FRONT DESK MANAGER , BASICALLY CALLING PEOPLE LIARS THAT THEIR ROOM KEYS WERE WORKING , WHEN IN ACTUALITY THEY WERE NOT. HALF OF THE RESTAURANTS WERE CLOSED, THERE WAS NO HOT WATER FOR SHOWERS FOR OVER 5 DAYS. YES, THE FRONT DESK MANAGER STATED THE WEATHER IS WARM ENOUGH IN C.R. THAT PEOPLE DON'T NEED WARM SHOWERS . THE MANAGER ALSO TOLD MY CLIENTS THEY COULD NOT GET A REFUND FOR THEIR STAY SINCE THEY HAD THE NERVE TO BOOK THEIR HOTEL STAYES THROUGH A TRAVEL AGENT AND NOT WITH RIU DIRECTLY. SO EVERYONE ELSE RECEIVED A REFUND EXCEPT THOSE WHO BOOKED THROUGH TRAVEL AGENCIES . THIS FRONT DESK STAFF NEEDS TO BE TERMINATED AND A WHOLE NEW FRESH STAFF NEEDS TO BE HIRED. I WILL NO LONGER BE BOOKING ANY OF MY CLIENTS AT THIS RIU PALACE IN COSTA RICA. A FEW OF MY CLIENTS ARE DIABETIC AND RIU REFUSED TO GIVE THEM DIET DRINKS AND ONLY STOCKED THEIR FRIDGE WITH SPRITE AND COKE . THEIR ROOM SERVICE ARRIVED 5 HOURS LATE BOTH TIMES THEY ORDERED. NORMALLY, THE RIU PRODUCT IS VERY REPUTABLE ... PLEASE NOTE IF YOU ARE GOING TO COSTA RICA , DO NOT STAY AT THIS RIU PALACE. FOR THIS TYPE OF SERVICE IS UNACCEPTABLE , UNSANITARY , NOT TO MENTION ARGUING WITH YOUR HOTEL GUESTS IN UNBELIEVABLY INSANE. CONSIDER YOURSELF WARNED .
- bud7074 (10/5): Nice stay at Riu Palace in Guanacaste. - The hotel was very nice. There were numerous choices of restaurants and food choices. The hotel rooms were large enough. i didn't spend much time in the room. The refrigerator in the was always stocked. I had a very good experience.
- TayJay143 (8/5): Great resort with amazing staff! - Let me start by saying that’s resorts has the best customer service I have experienced in along time. I want to give a shout out to Richard from the Lobby bar, Edwin and Ivan from the pool bar and Jesus from entertainment. With that being said the resort is a little dated but the scenery and staff definitely make up for it. My only complaint is the resort not supplying umbrellas, October is the rainy season so it would be nice if umbrellas were in the room and supplied around the resort. Overall it is as an amazing vacation would definitely recommend.
- Kenneth (10/5): - The staff here is amazing! My second time staying here. Absolutely love the calm location. The entire hotel is very well kept and the festivities are top notch. Food is incredible. Coming back for a third time very soon! Thank you Riu Palace Guanacaste!
- Cynthia (10/5): - Beautiful place friendly staff clean
- Sylvia M (8/5): - property is dated but kept very clean. Room furniture needs updating, bathroom sinks. Food is just ok at the regular buffet. Best places to eat were the Italian and steak house. No sportsbar to watch a game. The staff work soooo hard everyday and they are very polite and eager to please. They made up for what was lacking
- Damian (10/5): - It was incredible! The only thing I did not like was the peddlers and people trying to sell you things along the walk to the beach. We stayed away from the beach because of it. Otherwise it was amazing! Food was great, property was clean and very well kept, the staff was friendly and attentive. We will definitely be returning.
- Alaina (6/5): - Had a wonderful time but rooms are outdated and dirty. Grounds are beautiful! Smaller RIU resort. They are rebuilding so should be perfect in a few years.
- Rachel (8/5): - Locals on beach help coordinate plans and are greatful and appreciative for the business .
- Brooke Nicole (10/5): - Room was always cleaned. Room didn’t smell as some reviews indicate, however the rooms do need updating but it did not really bother me.
- Sara Alexis (10/5): - This was the first time I went on a vacation by myself and I felt safe the ENTIRE time!! I also went to the spa and it was lovely!! I treated myself to a massage on the beach by Angel and it was the BEST message I have ever gotten!! I will definitely go to other Riu locations that are on my bucket list!
- W4622AHharrym (10/5): Good group fun 2016 - Went a few years back when they open April 2016. It was a group trip so something was planned everyday from excursions to dinners. Steakhouse was my favorite speciality restaurant. Buffet for breakfast and lunch because I could always find something but going to the Italian for lunch was my favorite just because of the lasagna. Everything was clean and enjoyed the drinks. Thinking of retuning 2026 but I’ve seen so many underwhelming comments lately that I’m second guessing returning and maybe thinking about Riu guanacaste since they getting renovations.
- sterlyna2021 (10/5): Best Day of Our Costa Rica Trip, Hands Down! - We were staying at Riu Palace Guanacaste with our teenage son and honestly didn't know what to expect when we booked this Nicaragua day trip. Found Macua Tours through a Google search, and Alejandro got back to us in like 45 minutes. Super helpful from the start, answered all our (many) questions and told us exactly what documents to send ahead of time. Norman showed up right at 5 a.m., which yes, is early, but totally worth it. The border crossing was way easier than I thought it'd be. Norman got us through the Costa Rica side, then we literally just walked across into Nicaragua where David was waiting. He handled all the paperwork while we just stood there. Took about an hour with both sides, even though it was raining. Not bad at all. Breakfast by Lake Nicaragua was amazing, we had gallo pinto, which I'd never tried before but now I'm obsessed. Then we took a private boat through the Granada Islets. My husband is into birds (not like, hardcore, but he enjoys it), and our boat captain Vladimir knew EVERYTHING. We saw so many birds, plus capuchin monkeys and spider monkeys just hanging out in the trees. My son thought that was the coolest thing ever. David walked us around Granada after that, the colonial buildings are gorgeous, way different from anything in Costa Rica. He explained the history without making it feel like a boring lecture. We grabbed lunch in Masaya (so good, wished I'd been hungrier), poked around the artisan market, then headed up to Masaya Volcano. They only let you stay at the crater for about 10 minutes because of the fumes, and it was a bit hazy from the rain, but seeing that red/orange glow down in the crater was unreal. Stopped at Catarina Lookout on the way back for photos. At our arrival it was cloudy but then cleared up, the view is insane. David got us back through the Nicaragua border, Norman picked us up on the Costa Rica side, and we were back at the hotel by evening. The whole thing just... worked. No stress and no confusion, everyone spoke perfect English, and it felt safe the entire time. We feel this ended up being the highlight of our whole vacation. We'd already done the beach, the zip lines, all the usual stuff, but this felt like a real adventure. If you're staying at Riu (or anywhere nearby) and wondering if it's worth it, DO IT. Macua Tours was professional, friendly, and made everything easy. Big thanks to Alejandro for setting it up, Norman for the safe driving and good conversation, and David for showing us his country. Next time we're coming back for that guitar workshop in Diriomo you told us about! Quick tips: Bring your passport (obviously), some cash for the market, and maybe a light jacket for the volcano. And don't skip breakfast, that gallo pinto is no joke.
- yelena (10/5): - We had excellent view of the ocean and of the mountains. Staff was always friendly.
- Taragh E (8/5): - Lovely pool areas. Great poolside cocktails!
- S5128PKangiet (8/5): Calm Staycation - 7-Night Stay at Hotel Riu Palace Costa Rica (Sept 2025) I stayed here with my boyfriend for a week and overall, we had a really enjoyable and memorable trip. Here’s a breakdown of our experience: Food & Restaurants: The à la cartes were the highlight for us. We loved the Japanese (highly recommend the salmon or steak) and the Italian (the ravioli and lamb chops were delicious). The steakhouse was also surprisingly good – the steak and lobster were better quality than expected. The buffet was decent but repetitive, especially at breakfast and lunch, and the food was often on the colder side since the warmers didn’t always do their job. Expect lineups, since usually only one buffet is open at a time, but waits were fairly quick. For the à la cartes, wait times can look intimidating (sometimes 50–60 people waiting), but the system moves quickly. Only once did we wait about an hour with the buzzer. Overall, the à la cartes definitely saved our appetite and were worth the wait. Service: The staff here are absolutely lovely. Always smiling, friendly, and attentive—even serving drinks out on the beach. Housekeeping was great, the restaurant staff worked so hard, and any time we needed help (like reprogramming our room key a few times) customer service handled it quickly and kindly. Huge respect for all the hardworking staff at this resort. Beach: Yes, it’s a public beach so it’s not as polished as the resort grounds, and there are locals selling items, but the water itself was stunning. On sunny days, it was clear, warm, and perfect for swimming with small waves. One of the highlights of our trip was spotting whales out in the distance—such a rare and beautiful sight! Watersports are also available at reasonable prices. I do wish the sand area was better maintained, but overall, we enjoyed our beach time. Resort Grounds & Pools: The grounds are breathtaking and so well maintained—constant cleaning, painting, and upkeep. The pool area is gorgeous, with multiple pools to choose from (some quieter, some with more kids). Lots of lounge chairs available. A unique perk is that most of the pools are open 24/7 (except the swim-up bar pool), which was such a fun option at night. One downside: the beach at night is completely dark, which makes it impossible to walk there. Some lighting would have been nice. Also, we were disappointed that the Riu Guanacaste next door was closed, along with the nightclub and casino (turned into extra rooms). Since this resort is quite remote, there’s really no nightlife nearby. After about midnight, the resort is quiet, so it’s better suited for calm, relaxing vibes than a party atmosphere. Just outside the front of resort is some shops connected to the resort, pricy but lots of options and souvenirs to buy home. Excursions: Rio Celeste Tour (via Nexus/Sunwing): We were a bit disappointed. It’s marketed as a chance to see wildlife, but after a 2-hour hike we barely saw animals, and spotting sloths was almost impossible. The waterfall hike was also underwhelming because we weren’t informed that the stairs down to the falls were closed, so you only get a brief view from far away. The coffee and chocolate portion was fun, and lunch was included, but overall not worth the cost. (6.5/10) Diamante Adventure Park: 100% recommend! It’s very close to the resort, and the zip lines were incredible—especially the Superman line with views over the mountains. The animal sanctuary was also impressive, with sloths, jaguars, pumas, monkeys, and more. This excursion felt well worth the time and money. Heard great feedback and reviews from others about the Catamaran boat sunset tour and the Hot springs/Mud bath/ Waterfall excursion which we were going to choose instead of the Rio Celeste but didn’t. So would say that would be a better option for your buck. Weather: Don’t trust the online forecasts! Leading up to the trip, I was stressed thinking it would rain constantly, but the weather was beautiful. Mornings were usually sunny with clear skies, and although there were quick bursts of rain (mostly in the evenings), it never ruined the day. The heat and sun were amazing—just be prepared with lots of sunscreen (UV index can hit 12+). Honestly, rainy season might even be better than dry season. Rooms: We had a junior suite with a garden view and loved it. The bed and pillows were comfortable, the room was clean, and the AC worked great. No bugs at all. The hydro massage tub looked nice, but when I finally tried it on the last night, the water came out green and smelly, and then the sinks and toilet followed suit. Not sure if this was related to the tub, but luckily it happened at the end of the stay. Otherwise, the location of our room was convenient (3rd floor, near elevator, great mountain view). Just note that rooms near the lobby/theatre can be noisy at night. Entertainment: Hit or miss. The Michael Jackson show was disappointing (lip syncing and not really convincing), while the Latin show was much better with great dancers. Theatre seating fills up fast, so arrive early if you want a spot. Since this isn’t adults-only, expect kids at the shows and around the resort. Amenities: Didn’t really explore these, typical spa and stuff like that here. Also people on beach offering massages for cheap deal. Other than the spa, there’s apparently a hot tub and jacuzzi area however we didn’t go, aswell as the water slides and kids area which was a little bit far from the swimming area of the resort, almost separate completely. This refrained us from going since it was a bit of a mission to go to the water slides and back to the pool. The bar in the lobby offered premium alcohol which no one really tells you. There’s Henny, Don Julio, Crown royal, etc. Some times it’s very limited so might not always get to enjoy but for the most part, they do have good alcohol which is better than what most resorts offer. Final Thoughts: This resort is gorgeous and perfect if you’re looking for a relaxing, laid-back vacation with beautiful weather, amazing pools, and warm service. If nightlife and entertainment are your priorities, you may find it lacking. Food could be better, but the à la cartes are worth it. Excursions are mixed, but Diamante is a must-do. Overall, we left with great memories and would recommend it for couples or families who want a more calm Costa Rica getaway. Didn’t see a lot of in depth reviews so thought I would share as much as I could and what I would’ve loved to know prior to coming. Hope this was helpful:)
- Ike (6/5): - The staff was great everyone especially the cleaning lady
- Ne Paulma (10/5): - I was skeptical about staying here at first based on the reviews they appeared to be a hit and miss. If you want luxury this may not be the place for you. We were there for a short time not a long time and it was suitable for my needs. The room is just what you see online. The only complaint is that the first night it was a bit warm. After that it was right on time. The rooms were cleaned every day.I wished they had decorated my room for my birthday but that was okay. The view was very nice and I shouted from the balcony on my birthday. The staff were friendly. I saw reviews about the language barrier, please be patient, they will find someone to help you. We had no issues with staff speaking English. I enjoyed the inside and outside bar. Brenda, Felipe, Bryan, Juan, are just a few that made my birthday so memorable! The breakfast and dinner was very good. Lunch was mid. Overall I enjoyed my stay and so did the group I was with. Find Carlos for a great spa service. My massage by Jaqueline was amazing. There is plenty to do here. If you need a sign to book here do it! Although the new site next door is opening October 4. I will be back soon. Thank you Rui!
- Keara (8/5): - Great view of the grounds
- RANDALL ANTONIO (8/5): - No customer service bad cleaneing and many more
- CHRIS (8/5): - Hotel clean, front desk staffs are good, restaurants servers are excellent. I wish they should bhotel guests for
- Sofia (6/5): - I’ve been going ro Riu Palace in Guanacaste for years now and I even got married there back in 2018! I always love the food, the cleanliness, and the warm and friendly staff. The pools are so nice and heated and the drinks are awesome. Now for the cons of the place. There’s a jacuzzi tub in the middle of every room that is just a nuisance and no one ever uses. Especially as a wheelchair-user, it should be removed from the accessible rooms to give more space to get around. The hotel does not offer a beach wheelchair to get onto the beach and the staff is unwilling to help you get to the beach. It doesn’t cost that much to get a beach wheelchair and it would make the hotel property more accessible for all. There is also a lot of vendors on the beach not only in one section in the entrance (like a flea market) but also they come up to anywhere you are sitting to sell you something. If I wanted to buy something I would go to them. The Riu Palace should privately buy that section of the beach and shield the guests. At night it’s kind of scary to walk around the pool areas or to the Papagayo restaurant because there is ZERO security and random strangers come out of the beach and ask to use the bathrooms at the restaurants or just roam around. My uncle has a random guy take a picture of him coming out of the Papagayo restaurant, which was creepy. Since the beach is not privately owned by the hotel, any stranger can be on it day or night. Security must be hired to protect us.
- Joy (6/5): - Had food poisoning from their stake house ( papagayo )
- britteny (2/5): - Worst property and staff ever. Left after one day and just lost 4 days of paid reservation.
- Sergio Tello (8/5): - I didn’t like the staff Not courteous Not friendly No smiles All around with an exemption here and there
- Jeannie (8/5): - Staff was very pleasant but would need to explore another side of Costa Rica.
- Dariusz (10/5): - Very nice place
- Octavio (6/5): - I would like to share some feedback regarding my recent stay. While the facility itself was pleasant and the outdoor areas, particularly the pool and beach, were beautiful, there were several issues that impacted our experience. First, the TV in my room was not working. I reported this issue several times, but unfortunately, it was never addressed. The rooms themselves also felt outdated and in need of upgrades. At the buffet restaurant, my family and I were told we could not eat there and were directed to another one. This was especially inconvenient as we had an excursion scheduled and needed to eat beforehand. Being asked to leave felt discourteous, and it left us with a negative impression. Furthermore, even when seated at the restaurant, it took a long time to receive basic items such as drinks and napkins. In addition, the alcoholic drinks served at the resort were watered down, and despite asking for better-quality tequila, it was never provided. Overall, while the outdoor facilities were beautiful, I feel the service, attentiveness, room quality, and drink offerings need improvement to match the standard one expects at your property.
- Maria (8/5): - The entrance (street) to the property need to be fix, the entertainers need better equipment so they can do a better job. The food was great, staff very friendly, love that it had many pools to choose from. The view of nature was great specially from our room. Didn't go in the beach much because of the rain, the water was a bit dirty, but we enjoy the long walk.
- Laura_8 (4/5): This not a Riu Palace, we left early - By far the worst Riu ever. There simply is no quality food. Room service has about five bland options. Buffet has an hour wait. 24 hour place is just sad. I have hypoglycemia and it hit too low every single day. It is not the staff’s fault as they are kind and try their best. Braulio changed our minds after we were there the first day and ready to leave to stay longer with his kindness. Bar Bryan remembered our drinks and was so friendly. Sharon at the desk listened patiently. The landscaping is impeccable. The ocean is beautiful. But the place is a dump which we could have worked with had there been just quality food (the first good meal we had was at the airport home). Our turning point was a staff member who’s name starting with “Y” who was just mean to me when we asked for water - okay maybe a bad day. But when both me and my husband’s key cards did not work for the third time and he was mean again to me but he was respectful to the Hispanics. That was the breaking point when we left. Very bad food, very bad rooms, bad decor, and a person who treated us rude. The hotel is old, the tiled glass between the shower was broken top to bottom held with glue. The AC barely worked. The decor is chipped and sad. There are these tiny black bugs all over the bed, desks, couch. It simply is not a palace category. We left early, lost money and didn’t care even though our vacation time is precious us - with most, we have limited days a year. Just consider before you book this is not in a Riu Palace category.
- Amores (10/5): - Comida El camino de entrada, muchos huecos, hizo lento la llegada
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