Zenitude Hôtel-Résidences Marseille Saint Charles

Location: 10 boulevard Charles Nedelec, Marseille, 13001, Marseille, FR

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 11:00 AM

Instructions: To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Concierge service
• Elevator
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Smoke-free property
• Wheelchair accessible parking
• Braille or raised signage
• Coin laundry on site
• Wheelchair-accessible van parking

Rooms Available

• Superior Studio, Balcony

  1 Double Bed OR 2 Twin Beds

  Features a private balcony

  
  

  Internet - Free WiFi

  Entertainment - 82-cm flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub, a hair dryer, and towels

  Practical - Safe, laptop workspace, and phone; cribs (free) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height counters and sink

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Braille signage
  • Low-height counters/sink
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Basic Apartment

  1 Double Bed

  Soundproofed room

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - 82-cm flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub, a hair dryer, and towels

  Practical - Safe, laptop workspace, and phone; cribs (free) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height counters and sink

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Braille signage
  • Low-height counters/sink
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Standard Studio

  1 Double Bed OR 2 Twin Beds

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - 82-cm flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub, a hair dryer, and towels

  Practical - Safe, laptop workspace, and phone; cribs (free) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height counters and sink

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Braille signage
  • Low-height counters/sink
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Superior Apartment, Balcony

  1 Double Bed

  431-sq-foot soundproofed room with a balcony

  
  

  Layout - Bedroom and sitting area

  Internet - Free WiFi

  Entertainment - 82-cm flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub, a hair dryer, and towels

  Practical - Safe, laptop workspace, and phone; cribs (free) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Low-height counters and sink

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Separate sitting area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Braille signage
  • Low-height counters/sink
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• Peter (4/5): No Air Conditioning - At this time of the year, early October, they turn of the air conditioning in the hotel. They don't warn you of this when you book however. The rooms are small and very stuffy. It's also difficult to sleep with the window open because of the mid city noise. A most unpleasant experience overall performance in classic Marseille.
• Roger (8/5): - Walking distance to Gare du Lyon but well away from the city attractions
• oswaldo (10/5): - Great place to stay. Friendly staff!
• Wai Leung (2/5): - During check-in, I used the Apple Pay to settle the city tax and the charge of my pet at the counter. Then after ~45min, there was another small charge via the Apple Pay again without notifying me (like a fraud). I asked a female staff on the 2nd day (17 Sept, 21:30) and she said that this was a missing charge on the pet. It was ok for such missing but they cant settle the payment without my consent. She apologized quite rudely and said that I just repeated the situation. She said that it was common even in a supermarket to charge without the customer’s consent. I was quite shocked about this hotel which did something out of the standard practice (ie at least notifying or charge me the outstanding upon check out). Really a very low quality hotel. Better not to try this hotel.
• claudine (10/5): excellent séjour - chambre propre et literie confortable. personnel aimable et répondant rapidement à vos demandes. petit balcon agréable pour manger à deux.
• anncharlotte (10/5): Mkt ljust bekvämt o rymligt - Mkt ljus o bekväm liten lägenhet med kokplattor o balkong. Bra garderob o rymliga ytor. Sängbord o skrivbord som var stora tillräckligt. Beläget 5 min från tåg stationen. Dock i ett lite rörigt område kanske.
• TAKANORI (4/5): - 連泊しましたが、
• Berenice Astrid (4/5): - Housekeeping cleaned our room, change bedding and towels and supply toilet paper after 5 days of stay. Filty bath tub on arrival. Conveniently close to the train station but very noisy.
• CHAKKUMPEEDIKA (10/5): - Very good experience
• Yvonne (10/5): - Always enjoy staying here as it is near the rail station and staff polite
• Mohamed (10/5): Excellent - La première bonne surprise a été le personnel très agréable et aux petits soins (de jour comme de nuit). Concernant la chambre, je n'ai rien à dire elle est fonctionnelle propre et confortable. Le balcon c'est vraiment un gros plus. mais surtout du 5ème étage on aperçoit la mer au loin. Pas de vis a vis. Jai adoré cet hotel et jy reviendrais. Le seul point négatif est l'absence de parking au sous-sol ou alors pourriez-vous envisager un partenariat avec un parking surveillé a proximité ?
• Amy (6/5): - Close to train station, but area around property was loud. Hotel could also do with some upkeep.
• Verified traveler (8/5): - proximite gare
• Feyza (4/5): Décevant - La chambre était sale, ça sentait l’humidité, il y’avait des miettes partout (draps et canapé), des épluchures de gâteaux dans les penderies. Le savon et le shampoing de la salle de bain étaient vides. Rien n’allait. Heureusement que c’était que pour une seule nuit
• annmarie (4/5): - I like the hotel itself, it's beautiful. The staff are friendly for the most part, but there are some downsides. The rooms are small but lovely...I expectee that, as I have been to Paris before. But I searched Expedia for a hotel with balconies and a gym, specifically, those were my main concerns. At check in, they told me that I shpuld have called that morning to request one, and there were no rooms available with a balcony. Secondly, the gym. The gym is a poorly lit, windowlesss closet-sized room with TWO sets of weights and a bike. I have video proof. The gym door, when closed, feels like a coffin. The manager argued with m we for not wanting to stay inside the coffin gym, and told me about other hotels that cost more, further insulting me. She offered a gym across the street for 35 euros a day. I booked that hitel because it claims to have a gym, which it does not. The breakfast is worth having. If a gym is important to you, don't go there. I would not recommend it. And the elevator holds 3 people maximum at a time.
• Jay (8/5): - The room was smaller than I thought but was clean and well kept. There was a bedroom, bath, and small but complete kitchen. Good location. 10 minute walk to the train station. 20 minutes to the old port. Breakfast was good with meats, cheeses, breads, yogurts, fruit, and soft boiled eggs.
• Tomoyoshi (6/5): - 洗面所から悪臭があった。それ以外はキッチンやバルコニーもありまずまずだった。 冷凍庫があるのがよかった。
• SAID (10/5): Excellent - Séjour fantastique
• Mboumba (8/5): - Le séjour était agréable et paisible.
• Verified traveler (6/5): Advising as 3 stars. Maybe some years ago - Communication from the hotel was first class via email, but it was mostly in french. Area is not the best and noisy. Tourist sites are 10 minutes walk away but while we didn't feel threatened, we were wary. Our room had a kitchenette which was quirky. ishmatched glasses and crockery. Room was very tired and skirting boards were made from partical board so they had absorbed water and were disintegrating. Aircon a bit of a mystery - one temp only and shower leaked a lot. Staffvery helpful.
• Nho Bao (8/5): - Friendly staff, nice room, but network could be better
• Veronica (10/5): - Stanza carina e ampia, personale molto gentile e disponibile!
• Janet (8/5): - Handy location. Friendly staff.
• Natalja (8/5): - Für einen Tag in Marseille schon gut. Sehr zentral, konnten die Stadt gut zu Fuß erkunden. Die Gegend eher unschön und wirkt nicht sicher. Keine Parkmöglichkeiten vom Hotel. Parkhaus in der Nähe kostet 29€. Familienapartment mit zwei Zimmern ist für 4 Personen für eine Nacht i.O, viel Platz ist nicht. Preis/Leistung total in Ordnung. Frühstückt sehr gut
• Pavel (10/5): - !5 walking minutes to the center of the seashore Marseilles bay. A good place for affordable price. Good breakfast.
• Carine (8/5): - Séjour d´une nuit. Accueil sympatique, chambre et annexe agréables et adaptées. Pour un prochain séjpour à Marseille, aucune hésitation !
• Aline (8/5): - Accueil très propre et sécurisé. Chambre correctement équipée. Petit bémol pour l’isolation des fenêtres : bruit de la circulation relativement présent
• Verified traveler (10/5): Muito bom - Hotel muito bom, o quarto bem grande tem uma mini cozinha no quarto, cama confortável nada a reclamar.
• Sujata (10/5): - It is a 5 minute walk from the train station. Although it was an old hotel, it was clean. The room was big and the kitchen was well furbished. The breakfast was decent. The room had AC and a balcony. The bed was very clean and super comfortable. Most of all, the staff was very friendly and helpful.
• Dany (4/5): Très moyen - Chambre côté rue très bruyante et ce à partir de 4h30 du matin. Petit déjeuner avec un problème de réassort. À 7h45, plus de pain, ni charcuterie, ni jus de pomme.
• Derek (6/5): - A very hard bed, and scalding hot water in the bathroom did little to appease me. Breakfast was extremely limited, certainly not worth the 15 Euro charge.
• Verified traveler (10/5): Muito bom - Foi tudo ótimo. Quarto bom e espaçoso.
• Kelly (10/5): - Great - perfect for a family.Thank you!
• SEIKI (8/5): - 駅から数分の効率にあり、場所はいいと思います。ホテルではなく、アパートメントタイプですので、休憩する場所ですとか、プールとかはもちろんありません。でも食事をする場所もありますし、部屋の中のリセット屋、電子レンジキッチン7は十分で用意されています。海が望めるテラスのある部屋がおすすめです
• Denise (8/5): - Liked the room , clean, bed very comfortable …area around the hotel not the best but very quiet at night to sleep, close to train station and close to the old port
• Fatima (2/5): Un cauchemar - Expérience absolument catastrophique. Une semaine avant mon arrivée, j'avais appelé pour m'assurer que ma chambre disposerait d'un grand lit. La personne au téléphone m'a tout simplement raccroché au nez. Après sept appels sans réponse, j'ai abandonné. Mais le pire restait à venir : en pleine nuit, après minuit, un autre client a ouvert la porte de ma chambre pendant que je dormais. La frayeur a été telle que je n'ai pas pu dormir du reste de la nuit. De plus, la fenêtre de la chambre ne fermait pas — en plein centre de la gare de Marseille, bercé par les klaxons, scooters, ambulances, cris... Une nuit horrible, angoissante, bruyante, sans aucun repos. Le matin, le personnel de nuit, loin de s'excuser ou de reconnaître la gravité de la situation, a à peine réagi, minimisant totalement l'incident. Je demande un dédommagement immédiat pour cette expérience inacceptable. Mettre en danger la sécurité de vos clients est extrêmement grave et indigne d'un établissement hôtelier. Je déconseille fortement cet hôtel. Mon séjour fut un véritable cauchemar.
• Sabine (10/5): Je recommande hôtel très propre et personnel au to - Sejour super je réserverai que dans cette hôtel personnelle tres acceuillant souriant la propreté des chambres ainsi que des parties communes. Local poubelles tres propres aussi. Bien situé.
• Teddy (8/5): - Conforme aux attentes. Personnel sympathique
• Seth R Ueland (10/5): Nice base for business - Great stay for business. Not far from the train station, lots of restaurants in the area. 20 minute walk to the harbor.
• Pascale (10/5): - Zeer vriendelijk onthaal, zeer vriendelijke mensen. En een super handig bagage-depot
• Lejla (10/5): - I really have enjoyed my stay. I have nothing negative to say obviously you get what you paid for my room which was a studio with balcony was very comfortable and large. It’s had everything inside I needed and as it’s described the stuff were very friendly and very helpful. the area might look dodgy a bit but it’s haven’t bothered me as it’s Marseille at the end of the day if you know you know, but there is nothing to worry about I’ve been many times in Marseille. I love it there I’m definitely going back again.
• Arnaud (8/5): Excellent qualité prix - Hôtel avec un excellent rapport qualité prix,il est près de la gare par contre il faut garder les fenêtres fermées,beaucoup de circulation et donc du bruit.
• Daniel (10/5): Très satisfait de ma réservation - Hôtel proche de la gare Saint Charles. Très propre, bon confort, personnel accueillant.
• eri (10/5): - 駅から近く、部屋が広かったです。近くにカルフールもあって便利でした。
• Elizabeth Kate (10/5): - Le personnel est très courtois et l’endroit est vraiment bien situé. Je recommande chaleureusement
• Darren (10/5): - Staff were friendly. Some English spoken. Breakfast was too expensive. Room was clean but had previous flood damage to floor and baseboards. Close to train and metro
• isabelle (10/5): - extrême gentillesse du personnel
• Tyciano (10/5): Muito Bom - Hotel muito bem localizado com cana confortável, chuveiro quente e wi-fi funcionando muito bem. Equipe de funcionários muito atenciosos e solícitos!!!
• Yvon (8/5): Hébergement agréable en centre-ville de Marseille - Hotel très bien situé, à proximité immédiate de la gare et du centre-ville (vieux port, cannebière). Personnel de l'accueil très sympathique, disponible Chambre avec équipement suffisant pour séjour de courte durée (kitchenette), propreté très satisfaisante
• Andrew (6/5): - Very clean but the room was very worn out.
• Michel (10/5): Très bien - Très bon établissement à tous points de vue
• hazar (10/5): Tres satisfait et je reviens avec la famille - Tres propre bon emplacement et large chambre bien équipée
• jacky (8/5): - Inutile d'enregistrer une cb, il faut recommencer sur place....???
• Marie-claire (10/5): - chambre spacieuse avec une bonne literie, le balcon sur la place de l'arc de triomphe "porte d'Aix" très appréciable, la kitchinette bien équipée avec petit lave vaisselle, les produits d'entretien , tout très propre. La salle de bains très propre également; Super emplacement, à dix minutes à pied du vieux port, du mucem etc... notre voiture était au parking Bourse (10 mn à pied); Parfait rapport qualité prix; nous reviendrons.
• Linda (8/5): - Localisation parfaite. Studio équipé.
• gilles (8/5): Posto da scegliere - il posto giusto al prezzo giusto con il servizio giusto
• Paulo (10/5): Excelente estadia. - Muito boa a acomodação e o atendimento na recepção foi muito rápido e com profissionalismo.
• Cédric (10/5): Hôtel à proximité de la gare - Hôtel très spacieux à proximité de la gare Saint Charles.
• Sandrine (8/5): Globalement positif - Les murs devraient être au moins lessivés ainsi que les plafonds. Le reste est très correct
• franck (6/5): Sejour pour une nuit - Séjour convenable, les chambres méritent une réfection mais agréables, les espaces sont grands et calmes
• Shu (2/5): Not safe area - Surrounding areas are not safe.
• POIRIER (8/5): - Correct
• Jacqueline (2/5): - Few English speaking, luggage was held and the person had to be asked to move other luggage out of way to get to ours. Had to wait till exact time for checkin. Didnt walk far from hotel, didn’t feel comfortable.
• Yolanda (2/5): - The area is pure arabic, dangerous!!! Don't you go there alone being a woman
• thomas (10/5): - Excellent position close to the station and town, Hotel could do with some tlc. But no real issues.
• Jonathan (10/5): A wonderful central location - Friendly, polite staff always ready to help. Breakfast arrangements were excellent. A variety of choice for all tastes. A very central location, 15 minutes walk from the Old Port. We had a room with a balcony, which on reflection was an excellent choice. Refreshingly cool to sit out, in the shade, at the end of a warm afternoon.
• Mona (6/5): Nära tåget - Hotell nära tågstationen, stort rum med kök och balkong
• Yoshiteru (8/5): - 24時間対応のフロントがあり、とても安心して滞在出来た。ただ　ルームクリーンとタオル交換が5日事で、11日滞在であったが交換は1回だけが残念だった。
• Jenna (6/5): Never again. - The room itself was good. The hotel was in great condition, the breakfast was good, the staff were friendly... the area however was not great. Much of the area had sketchy, loud people hanging around. It was dirty, the "fresh air" stunk so badly I felt nauseous. As much as I liked the hotel, I would not go back.
• Rouhollah (2/5): - The room was dirty and it was near an unsafe area. A good point that It is near main bus station.
• Verified traveler (4/5): - Personnel très sympathique mais la chambre (en l’occurrence un studio supérieur) est datée et mériterait un bon rafraîchissement. Propreté très limite, probablement que le personnel de chambre n’a pas le temps nécessaire pour faire mieux et il faut dire qu’il est difficile de nettoyer un lieu vétuste. Dans les points positifs l’emplacement est bon et la literie est correcte mais je n’y retournerai pas. Ne vaut pas son prix en l’état.
• Jacqueline (10/5): - I was surprised to see the doors in the apartment. It was compact and seemed to have everything I need.
• Rita (10/5): - Sowohl Wohn- als auch Schlafbereich mit Tv ausgestattet. Großes Badezimmer, freundliches Personal. Metro und Bahnhof in weniger als 5 Minuten erreichbar.
• Jean-Francois (6/5): - Good place to take a train. Average hotel
• Helen (6/5): - Property old and dirty. Photos on expedia does not meet our expectations
• Verified traveler (10/5): Another comfortable pleasant stay on our travels - Very comfortable room in an excellent location for rail travellers, and for Vieux Port. Lovely bed, excellent self-catrring facilities: excellent breakfast room
• HANY (8/5): - Location Location is very good Needs to improve room cleaning service
• Efim (8/5): - Nice place, clean, spacious rooms with practically fully equipped albeit a small kitchen, everything in working order. Friendly stuff, good breakfast. The area seems to be not exactly unsafe, but a bit creepy. Dirty streets. But otherwise - very convenient location, close to the railway/bus station, metro and to the main attractions.
• Chanel (2/5): - I needed a room with two twins since I was traveling with my dad and they did nothing to help. I didn’t even stay there and they still charged me. I would never recommend anyone to stay here! NH collection up the street is sooo much better and only slightly more expensive
• Dominique (10/5): Séjour agréable - Personnel serviable et aimable, petit déjeuner correct, oeufs brouillés et saucisses seraient les bienvenus
• Stéphane (4/5): - Mobiliers deshuet. Moississure dans la douche. Et sur le plancher. -
• Philomène (8/5): Nice trip to Marseille - Nice hotel near the train station, the old port, and many attractions to visit❤️
• Catherine (6/5): Séjour Marseille - Personnel très serviable, par contre la chambre attribuée mériterait un bon coup de lessivage et de peinture. Traces de saleté sur les murs chambre et salle de bain.
• Carlos (6/5): - El hotel está bien pero no hay limpieza diaria y la zona es un poco insegura
• Martin (6/5): - Badlüftung hat nicht funktioniert. Bett wurde nie gemacht. Mobiliar ist abgenutzt
• Thomas (8/5): - Very basic property with all-white, but large, room - no decoration of any kind. Everything works quite well and the staff is pleasant and supportive. The breakfast is very good for the price: egg boiler; lightest ever croissants, otherwise basic stuff. Best advantage is proximity to the train station. Balcony is nice, but only a tree to see.
• Alvaro (10/5): - The location of the hotel is very convenient as it is at walking distance from the train station, as well as the old port area. The room was spacious and clean, and the bed comfortable.
• Yukiko (4/5): - The room was disgusting- overall old and not remodeled, dust on top of counter, chair and kitchen area. The dishes in the cabinet had dried bits of food, mildew and mold in bathroom, toilet seat had not been cleaned, the bathroom door didn’t even shut, and it was extremely noisy from the street noise. It was clear that they don’t care about the quality of rooms. Over priced too - stay away from this hotel.
• Antonio (8/5): - good in general

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