Artis Domus Relais & Spa

Location: Via Fuoro 85, Sorrento, NA, 80067, Sorrento, IT

Star Rating: 8.8 Stars

Property Type: Bed and breakfasts

About this Property

Important Information

Policies

Check-in: 11:00 AM - 06:00 PM

Check-out: 10:00 AM

Instructions: The front desk is open daily from 9 AM - 6:30 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

Amenities & Facilities

• Free WiFi
• Terrace
• Garden
• Luggage storage
• Designated smoking area
• Wheelchair accessible
• Outdoor pool - seasonal
• Safe-deposit box at front desk
• Multilingual staff
• Front desk (limited hours)
• Pool umbrellas
• Tours/ticket assistance
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Pool sun loungers
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Room, 1 Bedroom, Sea View (L'Aulive)

  1 Double Bed and 1 Double Sofa Bed

  Views of the city and courtyard

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Food & Drink - Refrigerator and room service (limited hours)

  Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets

  Bathroom - 2 bathrooms, shower, a bidet, and towels

  Practical - Desk, iron/ironing board, and wardrobe or closet; rollaway beds (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Tile flooring in room

  Need to Know - No cribs (infant beds) available

  Non-Smoking, pet friendly

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Refrigerator
  • Desk
  • Heating
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Private bathroom (not in room)
  • No cribs (infant beds)
  • Bedsheets provided

• Apartment, 1 Bedroom, Garden View (A' Prevola)

  1 Double Bed and 1 Twin Bed

  Furnished patio with garden views

  
  

  Layout - Bedroom and dining area

  Internet - Free WiFi

  Food & Drink - Kitchenette with refrigerator, cookware/dishware, and coffee/tea maker

  Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets

  Bathroom - 2 bathrooms, shower, a bidet, and towels

  Practical - Washer/dryer, twin sofa bed, and desk; rollaway beds (surcharge) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Tile flooring in room

  Need to Know - No cribs (infant beds) available

  Non-Smoking, pet friendly

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Kitchenette
  • Desk
  • Heating
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Sofa bed
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Pillowtop mattress
  • Private bathroom (not in room)
  • No cribs (infant beds)
  • Separate bedroom
  • Bedsheets provided

• Condo

  1 Double Bed, 1 Large Twin Sofa Bed, 1 Twin Bed and 1 Twin Murphy Bed

  Layout - 3 bedrooms and living room

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 2 bathrooms, shower, a bidet, and towels

  Practical - Iron/ironing board and wardrobe or closet; cribs/infant beds available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Tile flooring in room

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Air conditioning
  • Heating
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Private bathroom (not in room)
  • No rollaway/extra beds
  • Bedsheets provided

• Apartment, 1 Bedroom, Pool View ('A Casarella)

  1 Double Bed and 1 Double Sofa Bed

  Overlooking the garden

  
  

  Club/Executive Level - Buffet breakfast

  Layout - Bedroom and dining area

  Internet - Free WiFi

  Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 2 bathrooms, shower, a bidet, and towels

  Practical - Washing machine, yard, and iron/ironing board; rollaway beds (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Tile flooring in room

  Need to Know - No cribs (infant beds) available

  Non-Smoking, renovated in January 2017, pet friendly

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Washing machine
  • Heating
  • Kitchen
  • Tile/marble floor
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Yard
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Private bathroom (not in room)
  • No cribs (infant beds)
  • Separate bedroom
  • Bedsheets provided

• Basic Double Room, Terrace ('A Luggetella)

  1 Double Bed

  Patio with courtyard views

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator and room service (limited hours)

  Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets

  Bathroom - 2 bathrooms, shower, a bidet, and towels

  Practical - Desk, iron/ironing board, and wardrobe or closet; rollaway beds (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Tile flooring in room

  Need to Know - No cribs (infant beds) available

  Non-Smoking, pet friendly

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Air conditioning
  • Refrigerator
  • Desk
  • Heating
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Terrace
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Private bathroom (not in room)
  • No cribs (infant beds)
  • Bedsheets provided

• Apartment, 1 Bedroom, Sea View (O' Limone)

  1 Double Bed and 1 Double Sofa Bed

  Furnished patio with garden views

  
  

  Layout - Bedroom and dining area

  Internet - Free WiFi

  Food & Drink - Kitchenette with refrigerator, cookware/dishware, and coffee/tea maker

  Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets

  Bathroom - 2 bathrooms, shower, a bidet, and towels

  Practical - Washer/dryer, desk, and yard; rollaway beds (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Tile flooring in room

  Need to Know - No cribs (infant beds) available

  Non-Smoking, pet friendly

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Kitchenette
  • Desk
  • Heating
  • Tile/marble floor
  • Wardrobe or closet
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Yard
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Pillowtop mattress
  • Private bathroom (not in room)
  • No cribs (infant beds)
  • Separate bedroom
  • Bedsheets provided

Guest Reviews

• Christine (8/5): - Could have a safe in the room for safety reasons. Also didn’t like that nobody was on the premises after 6pm.
• Julia (2/5): - So much potential but they just don’t deliver. The property grounds are beautifully decorated but just felt short on all fronts. Room itself - shower was not working and had foil covering knobs, paint peeling, holes in walls, bed for children was a bench without a proper mattress, ants all over. Service - just poor. When I advised we had ants all over our floor they knocked and dropped a spray and ran off. There is no one working past 6pm and when we told them for a fourth day in a row our shower wasn’t working, we were told we know they “fixed it”. Breakfast - we paid for breakfast and this consisted of a croissant, hard boiled egg and a yogurt everyday pre-prepped on a plate. I can keep going but there are just way better accommodations and we paid a premium as we visited in August.
• caroline (10/5): - Owned by three sisters.great customer service and very attentive to detail . Property ground is pretty . Walkable to restaurants and shops
• saltis2022 (8/5): - Such a lovely location! Central for boats / ferry's and trains / busses. Pedestrianised part of town close really close to bars shops and restaurants . We had a 7 night stay, 2 children 2 adults in a 4 bed apartment., in the main house with lovely sea view a bonus. Pool was a welcome relief after hot days sight seeing, shallow but lovely and warm . Beds comfy, apartment basic , but sufficient for a base. Room was cleaned daily. Shower needed a replacement head as squirted out in all directions except on your head . Pool towels can be hired 2 euro daily. Snacks and drinks can be ordered pool side. Quiet at night no option for drinks in garden in evening , staff leave at 6.30 pm. Staff friendly and speak English, very accommodating and attentive. Would stay again. Great holiday !
• Carla (10/5): - The staff were lovely - so friendly and helpful.
• Joseph (10/5): - Beautiful property. Huge room and patios. Very quiet, a spa setting, so no surprise. Staff was great.
• Linda (10/5): - I booked this for my nephew and he was extremely happy with it. The location is walking distance to all the tours, beach and shops.
• Laura (8/5): - Lovely staff and perfect location but lacked pool at our date of travel (1-7 May) and aircon also not working so if was any hotter this would’ve been an issue. Also breakfast is not included but available at 7€ per day. Perfect location if you are sightseeing around the amalfi coast and I can imagine the poolside would’ve been lovely.
• David (10/5): Central oasis. - This is a great place to stay when visiting Sorrento. An oasis of calm, just yards from the main corso and also close to the 'beach' and the harbour. Reception was friendly, the room large and clean with access to its own balcony with morning sun. Perfect for a good breakfast (+10€) which was served on the balcony. Nice grounds to relax in, but unfortunately the pool was closed as it was out of season. This was the only disappointment during our 3-day visit. Pre-check in and other communication was via Whatsapp, absolutely no problems at all. Would definitely stay here again.
• Sean (10/5): - The staff were extremely nice and welcoming to my wife and me. Each member greeted us with a smile and made our stay amazing. On top of that, the room was amazing! - Sean C
• Rebecca (10/5): - The whole staff was very friendly and welcoming. They took good care of the guests. Great location. My room had a great view of the water. The pool area was beautiful but just a tad too cold to swim when I was there.
• Brooke (10/5): - I stayed here for 3 nights. The rooms Are spacious and quiet. It was located in a great area very walkable. The pool and spa was a nice amenity. Enjoyed my stay here!
• Michael (8/5): Amazing grounds and great room - This hotel is beautiful and the grounds are AMAZING. Usually I don't care about grounds, but Sorrento is very cramped with very little green space, and these grounds are an oasis. The pool is great. Room was great too, we could see the sea in the distance. Only challenge was only one of the staff spoke reliable English, and this resulted in a mistake with booking our car transfer for leaving that caused some headaches even after I pointed it out to them. In their defense, they did suggest communicating with them through WhatsApp but I tried handling it in person at the desk. So if you go with the expectation that if you don't speak Italian you'll be communicating with the staff via WhatsApp, you will love this place.
• floppyhatgigglinggal (10/5): Only wish I had found it sooner! - Stayed in other places for two to four times the price in Sorrento and this was better! So far I haven’t found anything to complain about. The staff has been great! The grounds are gorgeous! The apartment is clean and well appointed. Bed is maybe the best this entire trip and for one seventh of the price in Positano. They have a bar and restaurant, pool, spa (yes, you can have a massage!), the comforts of a hotel with a kitchen and living room! Good air conditioning, good bath with a nice sized shower, and great location! My sister is in the hospital here and it is right across the street. Only a block over from Corso Italia which is the main tourist street (pedestrian only in this section) with shopping, restaurants, and bars. No need for a taxi! Right over the beach even! Lots of lounge chairs and even beds by the pool! Yes, there is a lift so you don’t have to climb stairs! Will definitely be staying here the next trip! Only wish I had found it sooner!
• Robert (10/5): - Everything was great except I don’t like the tiny elevators. Service was great! Very clean.
• 160cristinaa (10/5): A wonderful day!! - Dear Artis Domus Relais & Spa staff, I wanted to express my heartfelt gratitude for the wonderful day I spent at your spa. Everything was absolutely perfect, from the relaxing treatments to the excellent service. Your professionalism and attention to detail made the experience truly unforgettable. I look forward to visiting again soon!
• 376FredL (2/5): Nice hotel and friendly welcome, but don”t complain otherwise you will be treated differently - Friendly staff that changed completely into arrogant staff after dispute non functioning airco! After friendly welcome and normal first night we were confronted with a defect airco in the 2nd night after informing staff around 8pm (after 7 pm no reception available) we were first informed that mechanic would come, .Instead of sending a mechanic the story changed and we”re informed that main switch of our airco was in other guest room which they couldn’t reach and so nothing they could do last response was 22:15 and then they thought…. Let”s switch of the communication and ignore this issue (see photo) so instead of solving the issue the approach was ignoring At 6 am airco was finally switched on (so full night no sleep with 4 people in a 33c room without airco but with some mosquitos. After walking down and asking to speak to manager owner (of course not available) i was informed i shouldn”t complain - i had a room and so what is the issue (no sleep? due to heat?) Anyway useless conversation - they have no access to the main switch and so not their problem. I thought i booked a room with airco for €320+ per night so expect airco was not depending on other guests behavior and or that other guest could control my airco - anyway nasty conversation followed - and unprofessional follow up , result pay and don”t complain was the message…
• Z3001YIpeterh (10/5): Great location and Antonella is fantastic! - We booked 4 nights at the Artis Domus Relais at the end of July. It's right on one of the main streets of Sorrento with lots of shops and restaurants nearby. We were contacted shortly before arriving via WhatsApp to confirm our arrival time. When we arrived, we were actually a couple of hours early but the amazing Antonella checked us in and took us to our room. We had booked an apartment as there were 4 of us (my wife and I and our two kids (10 & 12). It was on the 4th floor (there's a lift) and was lovely with three bedrooms; a single, and double sofa bed and double bed, each with air con. There were two bathrooms, each with a shower, and a kitchen and living area. However, the balcony was the best feature as it wraps around three sides of the building with great views of the sea. The apartment wasn't actually part of the main building, but was in an apartment block next door. Whilst it was great, we were hoping to be in the main hotel. During our stay, we had use of the pool as well as 10% off spa treatments. We took full advantage of the former but not the latter. Antonella would bring drinks to the pool (without us even having to get out) and said we could put orders in via WhatsApp but that felt like it would be rude of us to do.Each morning breakfast was served between 8.30 and 10.00 in an outside space, which would be amazing if it weren't for the sweltering weather when we were there. Breakfast was a mixture of bread, cheese, ham, croissants, yoghurt, fruit, and cakes, but it would have been nice to see a bit more selection. We loved our stay here, Antonella was absolutely amazing, and the apartment great.
• jerome (8/5): - Really friendly staff!
• Clare (10/5): - I would give this hotel more stars if I could! Every member of staff was so friendly and helpful - especially Francesca. From the moment we arrived everybody was so courteous, helpful, friendly, polite and couldn’t do enough for you. The room was also lovely, the balcony was amazing. Breakfast was also delicious, basic options but for 5€ you cannot complain. The grounds of the hotel were stunning and the pool area is perfect. This is definitely a relaxing hotel to stay in. The hotel is located on one of the main streets of Sorrento so everything you need is only a short walk away.
• Kori (10/5): - The property was beautiful and the staff was very helpful. It is very close to town yet felt secluded. I would recommend getting the breakfast in the morning.
• Dominique (10/5): - Such a lovely property and a sweet staff!! We loved our stay here!
• Stephen (8/5): - Lovely property a bit old and bathroom very dated. Great gardens and leisure pool. Spa was good
• Rebekah (10/5): - Lovely property and great location! Staff were helpful too.
• DianeM279 (10/5): Peaceful but central and pleasant. - We stayed 3 nights in late October. The hotel was perfect. 2 adults and 2 teens in a one bedroom appt with kitchen area and bathroom, lots of storage and huge ceilings with large windows overlooking the pool. Reception were in contact before arrival to check our ETA as they do not staff the desk outside of 8-5 but this was fine for us. It was our son’s birthday and upon arrival they brought some cakes and candle which was a lovely touch. Breakfast is outside in the grounds and due to bad weather on our first morning, they messaged to say they would bring it to our room. On the second day we needed to leave by 8.10 for an excursion (breakfast is 0830) but they opened early to let us grab some quick pastries and a coffee. The pool area is nice but quite shaded. The grounds are lovely and even though it is only 2 mins from restaurants and bars, it’s very quiet and peaceful. A perfect spot which we would recommend to families, couples or groups.
• Heidi (10/5): Great location basic Bed & Breakfast place - Perfekt location, but a little hard to find if you arrive by car. Do NOT drive all the way up to the bed and breakfast there is limited zone and a camera will catch you. If you arrive before five or six in the evening the staff will be at the reception and they can write an authorization request for you at the police to drive inside the zone else there is a parking space very near by (Parcheggio Ulysse), use that same price. I paid 25 euro per night to park “inside” the B&B ask at the reception. The staff were all vey nice and helpful. The room were very basic and the beds very hard, but I guess it’s the same most B&B. We stayed 2 nights.
• 815arianaa (2/5): HORRIBLE!!! - Staying at this hotel was absoluetly the worst decision we've ever made. We booked our stay for 3 nights, however we missed the first night due to a flight delay. We explained our situation to the hotel and they were not willing to work anything with us even though it was evident that the hotel was empty. There were at most 10 people in the entire hotel, IF THAT. They would not even provide a boucher to the spa, which was 40 euros to at least give us an incentive due to all the hassle and loss of money from that first night. The staff was extremely rude and the last day because we went a little bit over the checkout time, one of the workers started knocking on our door and screaming loudly and would not stop, to the point that we were scared she would physically attack us. The hotel was unwilling to accomodate any of our needs throughout the stay, the breakfast was recycled from the day before, we could not get a hold of anyone to get towels when we were in the pool, the beds were extremly hard and uncomfortable (my dorm bed was 1000 times better than that bed), and the a/c in the room was extremely loud, sink was dirty, washer broken (all of this is evidenced in pictures and videos).
• siobhanm473 (10/5): Super hotel I’m the heart of Sorrento - Stayed here for 5 nights on a girls trip to Sorrento. A great location and the staff were all very friendly and helpful. I’d definitely recommend staying here- the shower pressure is also brilliant! ❤️ Breakfast had a good selection with lots of fresh fruit and pastries. Hotel grounds were immaculate and they had someone there tending to the grounds every morning. A thoroughly enjoyable stay!
• angela (10/5): - Great location loved the pool and spa
• Angie414 (2/5): Stay somewhere else! - Arrived at 3.35pm only to be hassled by text as to what time we were arriving as the receptionist would be leaving. Got to the room and it was not what we had booked - a king room with balcony. Text the number who had contacted us earlier to advise and they told us there was an issue with our booked room. We had been given a sea view room without balcony and this was the apparently the same price. This may have been because there was someone else in the room we had booked as we could see them! Next morning we were moved to the correct room. Very tired room bad decor and a shower door that does not close along with a shower that is badly in need of a descale. The pool is not deep enough to swim in - only knee deep. A great location however not worth the money. Needs money spent on it to bring it up to date and worth what they charge. Breakfast is ok, not great and basic. Jacuzzi does not work. Nobody’s on reception after 5pm.
• TripAdvspy (6/5): Sorrento Surprise - This hotel is the perfect location if you are looking to explore Sorrento. It is so close to all the local attractions but is also very quiet and peaceful. Be careful when booking as we were surprised when we arrived that we weren’t staying in the main house. We we’re actually brought to a separate building on the property (see Photo) which is actually a lean-to off a neighbouring building. I tried to explain at reception that this was not we thought we were getting but their English or my Italian wasn’t good enough to get my point across. I was a bit upset not to see any of the inside of the big house. One benefit of staying in the side building was that we were closest to the lovely pool. Breakfast in the morning was served in the outside Gazebo. There was delicious coffee and freshly made lemon cake. They don’t really serve dinner but there are plenty of fantastic restaurants within 5 mins walk.
• Tove Johanne (10/5): - Flott opphold på et flott rom, med balkong! Vi fikk vasket klær, og personalet var helt fantastisk! Håper vi får samme rom neste gang vi kommer!
• EdinburghNix (10/5): Awesome apartment in the centre of Sorrento - An absolute gem of a hotel, with wonderful grounds, fantastic staff in such a pretty place. We had the one bed apt which looked out to the bay and overlooked the pool. The apt was perfect for us , we had a 14 year old with us so got her own space. Plenty of room for the 3 of us. Only things missing in room was a kettle and a safe. Other than that it was fantastic. The staff were so friendly, breakfast was served in a lovely gazebo in the garden and had a great selection. The fresh home made cakes were amazing !! The location was perfect. 2 mins off the main shopping street, 10 min to the marina and 15 min to the port. I would highly recommend this hotel to anyone going to Sorrento and I will definitely go back when I return to Sorrento.
• Andrew (10/5): - Great place for a family of 4
• 25jemmar (6/5): Good location, won’t return - Myself and my husband stayed here for 2 nights. The location of the hotel is absolutely perfect, the room was large and clean. The aircon in the bedroom didn’t work, although the one in the living room did. Because it’s a nice hotel there was a wedding there on our second night which we weren’t informed of and our balcony looked over - meaning we could hear the music. We asked one of the staff for help booking a ferry to Capri, she was really helpful and we booked for the next morning. When we left there were no staff members to check us out and the cleaner told us to leave the key and to leave (booking.com have my card details saved) 2 hours later we were on the ferry getting abusive calls and WhatsApps asking us to return to pay and they had called the police! We payed over the phone as had absolutely no intention of not paying. Good location but won’t return.
• rzile (8/5): Lovely property, breakfast was bleak. - Comfortable and clean family room with kitchenette and able to make a simple meal, there is a good grocery shop close by. The breakfast was too simple however even some cheese or cold cut meats would have bought it to standard. Location is perfect for sorrento
• Martin (6/5): The promised restaurant doesn’t exist - There’s no restaurant in this hotel. Despite their advertisement of a restaurant and room service there is nothing except an offer of a salad for lunch or a portion of ravioli if pre-ordered in the morning. Most of the staff speak little or no English and rely on inadequate Google translations for communication with guests. But the hotel itself is great and breakfast is good.
• H669MKhelenm (10/5): Gorgeous staff and lovely experience ! - We had such a lovely experience at this hotel. The staff were amazing. Anything you asked of them they would try and help. They really did make it special for us. Real relaxed feel and having a swimming pool was just brilliant. The room was very big and we loved sitting on the balcony each night. Gorgeous time and the stuff totally made this hotel special for us!
• Gail (10/5): Sorrento - May half term - Lovely little hotel only 3 minutes walk from the centre of Sorrento. Friendly staff. Beautiful building with flowers, olive and lemon trees. Good, quiet, pool to cool off in with sunbathing area. Clean and comfortable room with A/C and view of the sea (although described as a city view!), No balcony, but seating areas in grounds outside. Only downside was bathroom was a little dated and shower had to be hand held as wall fixing was broken.
• JoanneC192 (10/5): Perfect - Fantastic stay in a welcoming, clean, spacious appartment with a view over the orange trees. As it was out of season we were only able to have breakfast there but the hotel is fantastically located in the town to dine out. Staff friendly and helpful Cannot fault it (ignore any previous negative comments as this place is gem)
• liammayo1 (10/5): Excellent - This is a superb place to stay, grounds are lovely, rooms are huge and the staff couldn't do enough for us. Breakfast was excellent and the location was perfect, within couple mins walk from shops, restarants etc. Spa was very clean and good value. Would 100% stay again. Has a small pet farm with pheasants, hens, a rabbit and a pig, Jordi the dog was great craic.
• Mathilde (10/5): Simply amazing - We had a wonderful stay at Artis Domus Relais & spa. Lovely staff, lovely swimming pool, great cocktail and we had an amazing massage at the Spa!!
• Stuart (10/5): - Fantastic central location, spacious & clean accommodation, friendly staff.
• Nadia (10/5): GREAT LOCATION AND BEAUTIFUL HOTEL - Amazing Customer service by front desk Ines. Beautiful setting. Great pool. Excellent location with restaurants and shopping although the site is set on a quiet area. Peaceful and so nice to eat breakfast in the gardens. Rooms are spacious, clean, stylish, and with awesome views. Our first choice when we return to Sorrento.
• Derek Michael (10/5): Superb centrally located hotel - Warm friendly small hotel. Clean rooms and beds changed frequently. Only a few rooms and only a couple of floors but excellent lift. Outside bathing areas and swimming pool. Spa underneath hotel. Good continental breakfast plus freshly cooked omelette or scrambled egg. All food eaten outside in large garden area.
• P (10/5): - Staff alone are super friendly and helpful! Everyone was so welcoming and accommodating. The room we stayed in was huge and the A/C was definitely nice to have for us Canadians. The animal farm is great for kids! And having the two dogs was great as we are dog people and had left our fur baby in Canada. Location is prime, as a few steps out are shops/street markets that have pretty much anything you’ll need. Few important things to note: the hotel doesn’t have parking, so if you’ve rented a car, gps to Parcheggio Ulysse which is about 120m away, and you can haul your luggage easily from there. There’s also a laundromat nearby, that takes 5€ and 6€ for a load. Also close to pick up points for several tours. Only negative point is that the wifi is super slow and disconnects/stops sending a signal constantly. But at a place like this - you really wouldn’t want to be connected to the greater world that often anyway. Also nice to note: they have an elevator! In our opinion, it would be difficult to want to stay anywhere else - for the price, location, convenience, and friendliness of staff. We would definitely stay here again!
• FB (10/5): - Very nice hotel, walking distance to everything in Sorrento. 10 minutes walk to the beach.
• Mary (10/5): Magical place to stay - Brilliant, will definitely return there
• Verified traveler (10/5): - Really enjoyed our stay, staff were very friendly and helpful, beautiful location and fabulous architecture! Our only moan would be the bed it felt like two singles joined together, better mattresses would make it for us!
• Steph (4/5): Disappointing... - On the face of it this hotel looks good from the pictures but I felt really let down by several aspects which was due in part to the lack of information given on the Expedia page prior to booking. Firstly there was a wedding party held during our stay which meant that loud music could be clearly heard in our room until 1am! Due to lack of sleep this effected our plans the next day. There is nothing on the Expedia page that says the property has a nightclub in the basement so be warned. Luckily there was only this one event during our stay but I don’t want to think how awful it would have been if there’d been others. The pool was closed and the outdoor furniture had been removed although again this wasn’t noted on the Expedia page at the time of booking. As we have two young children the idea of having a pool to use during our stay was appealing. Not to be unfortunately. The breakfast was very basic and also in our room the hot water ran out very quickly so we had to wait between showers before the four of us could use it separately. On the plus side the hotel is in a good location, and our room was a good size, clean, has nice decor and the staff were friendly. But even with those plus points I wouldn’t recommend staying here.
• wei ting (8/5): great location& room, need some improvements - Great location and room! Staff are super friendly. However, management need to improvement on wifi connection in the room and also bigger hot water broiler. Hot water only lasts less than 10 mins for each shower and takes a LONG time to generate for the next shower.
• Verified traveler (2/5): One of our worst experiences was the stay here - Not at all worth all that money you pay for this place. One of the worst experiences we had in Amalfi was our stay here. First the plus points, great location closer to the train station and the city center, huge rooms, great pool. Negatives include pathetic management team and the worst service. We dropped our bags in the morning and took a private tour to Amalfi beaches. Reached the hotel back at 10pm, tired and in desperate need for a good shower after a hot & humid day at the beach. Turned on the shower and there was no hot water. The front desk staff left by then but the manager and another guy (not sure if he is the owner) were still there. We reported the problem and they promptly came to check and acknowledged that the water heater was indeed not working. Instead of moving us to another empty room, the manager's first response was "skip the shower today and someone will look at it tomorrow ". When I told him calmly that I did not pay $270 a night for no reason and expect at least basic amenities from a hotel, instead of moving us to a different room, I can not believe that he grudgingly gave us the keys to the empty room next door to go and use the shower there. All the 4 of us ended up using the next room's shower that night. Next morning, instead of offering an apology, they hid from us and avoided us at our check out time. We waited and finally handed the keys to a maid cleaning the lobby.
• lee (10/5): Lovely hotel very central - Lovely hotel with beautiful garden, and extra bonus of a micro pig called Freda and a bunny rabbit running freely around garden, so cute, swimming pool was great and pool area very relaxing with free towels. Our one bed apartment was large with huge balcony, kitchenette was well equipped too. Would deffonetely stay there again when returning to Sorrento.
• Verified traveler (10/5): Lovely and quirky base near but not in the centre - Lovely spacious apartment with a big kitchen and balcony which suited us well with two teenagers. Grounds totally unique in Sorrento hard to describe but very Alice in Wonderland with bunnies, designer furniture and hammocks. We loved the vibe and the restaurant was nicely relaxed when you don't want too complicated. If you have a family I would recommend if you like the designer look and I like your space.
• Barbara (10/5): Great Location, Rooms and Outdoor setting - First time to Sorrento and this hotel could not have been more perfect. I felt like I was staying in a private villa with hugh spacious rooms and my room had a view of Capri out the window. The grounds were lush grass with bunny's running everywhere and great food served outside for dinner and lunch. Hotel location was off the main drag but close enough to walk thru town to the train station. Sarah an American girl works the morning shift and was helpful in English to guide me to Pompeii or other local sites. Would definitely stay again and highly recommend.
• Ami (10/5): Sorrento family vacation - We stayed at Artis Domus for three nights. Property is large and centrally located within walking distance of everything. Grounds are wonderful with fruit trees and bunnies running around. Nice balcony. Apartment was very large and exceeded expectations. Very little hot water and bathrooms in need of some repair, but found this to be common in Italy. Breakfast was not so good, but dinner at the Grille was excellent and would recommend. Much better experience than staying in a hotel. Would stay here again
• Verified traveler (10/5): Lovely hotel, great view&location, friendly staff - Had a great time- lovely hotel. Great view, good location.
• Gina (2/5): avoid this hotel if you have other options. - Terrible. Loud party until 4 AM in basement of hotel. Staff was not willing to turn music down. Needless to say, we couldn't sleep. Never mentioned it to us when we checked in. Massimo will not retun a call or email about our stay. Not a welcoming place and I don't recommend it. Overpriced too. No breakfast aerved.
• Steve (8/5): Nice setting - A beautiful setting with a garden Restaurant. My wife and I stayed 1 night and were very pleased at the courtesy extended by the hotel staff. The Restaurant served good food at reasonable prices. If we were to have a complaint, it would only be that the Restaurant staff were a bit indifferent during the 3 times we dined here.
• Graham (10/5): Really unique - An amazing converted old house with luxurious apartments and fantastic relaxing gardens. Just at the end of the lovely lane of shops and restaurants off the main square, so a very short walk if you have a day or evening out. We had a 2 bedroom apartment - fully air conditioned with kitchen and washing machine. Garden was very relaxing - with a trampoline for the kids, seating and sunbathing beds, with bunnies hopping around. The best pizzas in town for only 5 or 6 Euros. Would really recommend this for families or romantic couples wanting something bigger and more unusual than a standard hotel. Many of the hotels were up the cliffs away from the town so this was great for location.
• nina (10/5): Loved it! - Excellent, spacious apartment, beautiful setting. Wonderful staff. Don't eat at the restaurant, but do have a beer in the garden
• JP2 (8/5): Beautiful unique hotel. - The hotel is like a strange villa. My family loved it. From the bunnies running around the grounds and trampoline outside, to the walk out balcony and purple walls and flower-tiled floor of our room. The location of the hotel is on the southern edge of the city, but still within the city proper. So walking to the shops and restaurants are easy, but it is a good walk from the train station. The only reason I did not rate the hotel a 5 is because when we arrived, the room I had reserved for accommodate my family had plumbing issues, so our family was split up into two rooms. The rooms were great and we were comped for breakfast, but not having the room we expected was a bummer.
• Verified traveler (10/5): - My boyfriend and I had a great stay at this hotel. The rooms have mini kitchens and are equipped with a washing machine, a fridge, and air conditioning. The location is central to the town, and just a short distance away from the Marina Grande. The highlight of the stay was having cocktails on our huge balcony. Very clean and quiet hotel; beautiful rooms.
• Ashis (10/5): Excellent Villa with a view. - We had a pleasent stay at Artis Domus Relais at Sorrento. I shall highly recommend this place to any and everyone who wants to visit Sorrento.
• Kiwis (10/5): - This was a great place to be for our 15 days in Sorrento.Just inside the old town and just a 15 minute walk from the Boat Habour and Train station where your travel from too the major attractions.The B&B gardens was beautiful where we ate several meals and relaxed after our days excurtions.If you are going to Sorrento you must stay here'
• Verified traveler (10/5): A lovely surprise - We are a family of 4. Stayed here in July 2014. Our room was actually an apartment and it was huge! I wish we had gotten to the hotel earlier in the day to really enjoy it. There is a lovely little garden restaurant, so charming, a great place to just sit and relax. If you arrive by car like we did, make sure you have a GPS! Parking is actually just down and across the street in an outdoor parking lot. The lot was full but the attendants managed to squeeze in a spot for us which we really appreciated and we got a cheaper rate because we stayed at the hotel. The area around is beautiful to walk, all the little shops and cafes. Reception of the hotel was very nice and as we arrived late, checking in was hassle free. The kind lady who helped us, took us up to the room to make sure we knew where everything was. This hotel was a very nice surprise and very close to the Sorrento port for getting the ferry to Capri. A 10 min taxi ride or if you like to walk, maybe 30 minutes and you are there.
• elliek (8/5): Clean room, beautiful garden, central location - Overall we were happy with our stay at Artus Domus. It is conveniently located in a quiet location just past the busy shopping streets. It has a beautiful garden/restaurant, with decent food. The garden is a nice place for relaxing/reading outside of mealtimes. Our room was large and clean. However, the hotel isn't really set up as a B&B and seems more oriented toward its self-catering apartments. Breakfast is minimal (coffee and a rather dry brioche) and while the young woman who checked us in and got our coffee one day was very nice and helpful, other staff working in the am acted as if it was way too much trouble to respond to our request for this skimpy breakfast. I'd definitely try to rent one of their self-catering units if that was available.
• Verified traveler (8/5): Beautiful Grounds - Clean - Great Location - The apartment was immaculate. We were a family of four and were comfortable. The beds are REALLY, REALLY hard. I would have given a 5 rating, for comfort if not for the beds. Nicely decorated. The location is fantastic. Convenient parking nearby - you do have to pay, once parked though, you can walk to cute shops and the city center.
• Ben (10/5): Hidden Garden Oasis steps away from Sorrento Centr - Fabulous garden surrounds the compound which has a nice wall around it to keep the noise out but the main strip is just outside the walls. Huge room, very great rates, super clean, very friendly staff. Had dinner there one night and the prices were super reasonable. 8 blocks from he train station, definitely walkable. 20 min walk down some stairs to the Marina and waterfront. Our room had a sea view and it was just spectacular to have a view of the sea every morning! Modern elevator also.
• Paula (6/5): Sorrento - The hotel grounds were beautiful, the rooms were spacious but the tile floor was dirty you couldn't see the dirt but our bare feet looked like we had been out in the dirt all day. The beds were extremely hard it was like sleeping on concrete. The air conditioning worked well. We got a confirmation that breakfast was included but we were told by the staff that it was not because we had a kitchen. The reception desk was not staffed often. There were long waits to check in and we left the keys on the desk when we checked out because no one was there to help.
• Verified traveler (10/5): Little Gem in the Heart of Sorrento - We were completely blown away by our stay at Artis Domus Relais! The garden was beautiful, the staff was friendly, and our room was spectacular. ]The room itself was adorable and clean, with purple and orange curtains on huge windows that overlooked the bay with Mt. Vesuvius in the distance. We couldn't believe how nice this place was for the price that we paid. It was one block from the noisier, crowded area, so it was easy to walk to the heart of the town while still being in a quiet, peaceful neighborhood. I would highly recommend it to anyone staying in Sorrento. I wish we could go back!!
• Verified traveler (8/5): Nice hotel in the centre of Sorrento - Very nice apartament, bed was a bit hard and TV old with rather few programmes, the rest - excellent
• Dawn (10/5): A pleasurable stay in a beautiful Villa / Hotel - The Artis Domus Relais is an absolute gorgeous period villa. The rooms are extremely spacious with everything you need. We also had a beautiful veranda that we enjoyed sitting out on during the evening. The hotel was exceptionally clean and a lot of effort has gone in to making your stay comfortable. I will definitely stay here again. The location is just at the end of the main shopping street which is pedestrianized so no bother with noise of traffic.

Photos