Kazzhol Hotel Astana
Location: Balkantau Prospekt 213, Astana, kz
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation with Central Location
Experience the charm of Kazzhol Hotel Astana, just a short drive from the iconic Bayterek Monument. Indulge in the comfort of rooms with antique-style interiors, equipped with modern amenities like free WiFi, air conditioning, and flat-screen TVs.
Culinary Delights and Relaxation
Savor the flavors of Uzbek cuisine at Fergana Restaurant or unwind at Allur lounge bar offering a variety of meals and drinks. After a day of exploration, rejuvenate in the swimming pool with a phytobar, gym, saunas, hot tub, and massage services.
Convenient Amenities and Services
Conveniently located near Astana's major attractions, including the Palace of Peace and Reconciliation, Kazzhol Hotel Astana also offers transfer services to the airport and train station. Book now for a memorable stay in Astana!
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Ironing service
- Hot tub/Jacuzzi
- Sauna
- Massage services
- Packed lunches
- Shuttle service (additional charge)
- Kid meals
- Fruits
- Shallow end
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Broadcast Live sport events
- Happy hour
- Cooking class
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Secured parking
- Swimming nearby
- Hosted evening meal (reserve)
- Electric bicycle charging station
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Standard Twin Room
Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a wardrobe as well as city views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Comfort Double or Twin Room
Offering free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin/double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as city views.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Superior Family Room
The air-conditioned family room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Deluxe Double Room, 1 Bedroom
1 Double Bed OR 2 Twin Beds
355 sq feet
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Room service and minibar (fees may apply)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Daily housekeeping
- Free Local calls
- Room service
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
-
Luxury Room
1 Double Bed
484 sq feet
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Room service and minibar (fees may apply)
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Daily housekeeping
- Free Local calls
- Room service
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
-
Standard Double Room
Spacious room with air conditioning, a flat-screen TV and a mini-bar.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Junior Suite
Spacious room with air conditioning, a flat-screen TV and a mini-bar. This room features extra space and a living area.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Wardrobe or closet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Suite
Spacious suite with air conditioning, a flat-screen TV and a mini-bar. This suite features extra space.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Electric kettle
- Wardrobe or closet
- Bidet
- Coffee machine
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Premium Suite
Spacious suite with air conditioning, a flat-screen TV and a mini-bar. This suite features a separate living room.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Electric kettle
- Wardrobe or closet
- Bidet
- Coffee machine
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Guest Reviews
- Марат (10/5): -
- Suat (8/5): I stayed for 2 nights based on the Booking rating. But breakfast was under the average. - I stayed for 2 nights based on the Booking rating. Although the hotel is not too bad in terms of price-performance, I would like to make two suggestions to the management: improve the breakfast and pay more attention to hygiene. There were even stains visible on the restaurant tables. With a few simple improvements, the hotel could achieve a much higher rating.
- Viktor (6/5): -
- Karlygash (4/5): -
- Karlygash (5/5): Overpriced for bad location and average facilities - The staff is the only redeeming quality of this hotel. The people at the reception were very nice and accommodating. 1) the location: not a safe neighborhood 2) no ramp: we had to carry the stroller because the second entrance didn’t have a ramp, only stairs 3) weird smell in the room we were staying, we had to keep the windows open 4) the suite was just a room with a small divider 5) cleaning was irregular
- Ulan (10/5): Персонал превосходный - Все понравилось Такого нет
- Евгений (8/5): - По номеру все хорошо, завтрак нормальный, есть стоянка для авто Так как заехали поздно, решили поужинать в ресторане при отеле.Все хорошо, только меню небольшое и ценник явно завышен в ресторане при отеле
- Askar Davletov (9/5): -
- Bakytzhan (8/5): -
- Gulzat (7/5): - Если вы по работе, самый то, тихо и уютно. Далековато от центра
- Gulzat (5/5): - Тихий, спокойный отель, само то для работы. По месторасположению далековато от центра
- Assel (9/5): - Чисто, светло, удобный матрас и без запаха. Вкусные омлеты на завтрак. На тв есть приложение Salem, всю ночь смотрела казахстанские сериалы 👍 Чашки для чая пластмассовые, и были не помытые.
- Zhaxylyk (10/5): -
- Тютявина (10/5): - Все понравилось, в последний год останавливаемся только у вас! -
- Dauren (10/5): - Отличный Отель! Новый! Всё на высшем уровне! Завтраки Супер! Рекомендую!
- Elvira (9/5): -
- Елемесова (5/5): -
- Galiyev (10/5): -
- Валентина (10/5): - Отличный отель! Останавливалась уже несколько раз и всегда очень довольна! Спасибо!
- Murat (5/5): просьбу принести доп туалетные принадлежности, пришлось ждать более часа и несколько раз напоминать - завтрак персонал, также утром не было горячей воды, потом починили
- Bazarbekov (10/5): - Душ не работал почему то в ванной
- Elvira (9/5): -
- Samgat (8/5): -
- Galiyev (10/5): -
- Кенжебулатов (10/5): -
- Anatolev (7/5): - Удобно, что есть спа + тренажерный зал. Бесплатно повысили категорию номера. Вежливый персонал. Хороший Wi-Fi. От завтрака ожидал большего. Выбор есть, но заветренные пельмени и подсохшая выпечка немного портили впечателения. Непонятно, почему рядом с саунами нет питевой воды. Кулер только в спортзале (приходилось шлёпать мокрыми ногами по залу). Платное раннее заселение.
- Kravchenko (10/5): -
- Bazarbekov (10/5): - Супер отель. Уютно всегда и тепло
- Алина (10/5): -
- Досан (10/5): -
- Gribanova (1/5): -
- Eid (10/5): شكراً جزيلاً لإدارة الفندق وجميع الموظفين على حسن التعامل، والخدمات الراقية، وسوف أحرص على اختيار الفندق في رحلاتي القاد - كل شيء😍 все😁 Everything👌 No
- KUERMANAILI (10/5): -
- Murat (1/5): -
- Lidiia (9/5): -
- Полина (6/5): - Завтраки хорошие .Персонал отзывчивый . Вкусный ресторан ,девушка-администратор ресторана ,очень приветливая и вежливая . Встречала и провожала с теплотой и улыбкой . Номера старые ,постель пахла каким-то неприятным запахом .Попросили заменить белье ,не помогло.
- Nurassyl (10/5): -
- Сергей (10/5): -
- Raeisi (6/5): -
- Bauyrzhan (10/5): -
- YERLAN (10/5): - Отличная команда супер персонал! В бассейн проходят не жильцы отеля, а вообще не понятные люди.
- Bekm (10/5): - Все было хорошо от персонала до номера. Отдельный Рахмет за комплимент от отеля на ДР ребенка, ребенок был доволен. Хорошо провели время в отеле.
- Murat (10/5): все отлично - супер сервис и личное внимание
- JAKANOV (9/5): -
- Асхат (10/5): -
- valerii (10/5): -
- Alexandr (5/5): -
- Искакова (10/5): Нормальный вариант для командировки - Чистота, вкусные завтраки, шустрый лифт, хорошая уборка номера, прекрасный вид из номера на мечеть, быстрый чек-аут, выезжала ночью с собой собрали завтрак, тишина на этаже, номер достаточно большой, моющие хооошего качества В бассейне много детей, шумно, неудобная входная группа для такси
- Искакова (10/5): - Было жарко, вкусные завтраки, белейшие полотенца Много людей в спа
- Aleksandr (8/5): -
- Ольга (7/5): Все в целом понравилось, общее впечатление положительное. - Завтраки -шведский стол, вполне приличные. Расположение отеля хорошее. Уборка ежедневная, все приносят, если попросить. Красивая обстановка, большие коридоры, чистый номер, новая красивая мебель, оч. приличный и уютный отель, есть небольшой бассейн на -1 этаже с сауной (джакузи не работал), делала массаж - очень хорошо и профессионально сделали массаж спины и шейного отдела. В номере было очень жарко, на последних этажах, кондиционер не работал или не справлялся с понижением температуры (28-30 гр), Несколько раз обедала и ужинала в ресторане, блюда мне показались некоторые не очень вкусные, и немного медленное обслуживание, была в других - там выбор лучше, больше порции и вкуснее. Немного улучшить бы работу молодых сотрудниц рецепции, они вежливые, но не всегда профессиональные, хотя стараются.
- Nurken (3/5): - Не компетентный и безотвественный менеджер на ресепшене, который работал 24 сентября 2025 года при заезде.
- Айгерим (7/5): -
- Mansoor M (10/5): - I loved Baku. People were very friendly. Prices were very reasonable. Alyia the receptionist in this hotel was one of the best. She always went out of her way to help me. She is a big asset for the this stablishment!
- Meder (8/5): -
- Elena (10/5): - Beautiful place to stay. Very clean. Friendly staff. Yhe beautiful pool and jacuzzi.
- valerii (10/5): -
- Konstantin (10/5): -
- Bazarbekov (10/5): - Отлично все условия Не имеется замечаний
- Гакку (10/5): -
- Ashley (9/5): I would recommend it to others travelling to Astana, and I would stay there again. - I like the hotel very much. It was just what I wanted and the staff were excellent - a real credit to the hotel. The breakfast was the only disappointment. It was fine, but lacked choice of cooked food for those who don't eat meat. On a couple of mornings there were potatoes and eggs but on other mornings there were no fried eggs left by the time I went for breakfast.
- Oleg (10/5): -
- Dinara (10/5): -
- Meruert (10/5): -
- Наталья (10/5): - Все чисто, аккуратно, большой теплый бассейн, есть маленький ещё, 2 сауны, приятный персонал, очень удобные кровати, завтраки вкусные, выбор большой, нам все очень понравилось, спасибо , а ещё великолепный спа , небольшой, но очень уютный, Асель мастер, сделала процедуры 100 из 5, спасибо большое и им тоже)
- Айым (10/5): - Не работал интернет на телевизоре
- Alia (10/5): - Спокойно, чисто, уютно. Классный бассейн, вкусные завтраки
- Miroslav (10/5): -
- Галия (10/5): - Классный отель, обслуживание лучше чем в странах зарубежья. Номера светлые, ванная и все удобства продуманны для гостей. Сразу пошли в СПА-центр, на входе администратор Багдат все объяснил подробно. В наличии все есть, можно купить без проблем. Тёплый и бассейн, и джакузи. Еду принесли прям туда. Особое внимание хочется уделить ресторану "Фергана". Завтраки вкуснее чем в Египте, наелись все. Обслуживала официант Дильназ, очень внимательна и шустрая, общительная. В общем 10 из 10
- Mikhail (10/5): -
- NATALYA (10/5): - Nice and clean hotel with very good breakfast!
- Балнур (10/5): -
- Alisher (10/5): -
- Olga (10/5): - Very friendly staff! They were able to accommodate all of our needs. Breakfast was great as well.
- Tatiana (10/5): Great service. Highly recommend - Прекрасный отель. Отличный приветливый персонал особенно девушки на reception desk. Отель чистый. Завтрак шикарный.
- Diana (10/5): Exceptional - It’s our third time at this hotel and I really love it . Stuff is very friendly, breakfast is great, room is very clean. Highly recommend N/A
- Ehab (10/5): - Good
- Sumiyabayar (9/5): Thanks 😊 - Sauna, spa 😍 Everything
- Anastasia (10/5): Exceptional - Very helpful and accommodating staff, will book it again!
- Viktr (1/5): Be careful if you book this hotel and have an medical emergency they won’t cancel your booking -
- Надя (9/5): Superb -
- Marina (10/5): Exceptional -
- Evgenii (10/5): Exceptional -
- 861lynnj (2/5): An awful experience - We did not have a good experience at Kazzhotel Astana. The location of the hotel is in a poor area. Our room was dirty, the safe didn’t work, there was a musty smell, but of more concern was that our room door never locked and any random stranger passing in the corridor could have simply opened it from the outside. The aircon did not work at all and was stuck on a constant 24 degrees. On arrival we went to reception and asked to change rooms. We were told that this was not possible but maintenance would be there at 9.00 the next morning to sort out all the issues we had. The maintenance man did not turn up and despite asking reception several times we just gave up. Due to the lack of security in our room we had to carry all of our valuables with us every day. We slept with a chair wedged underneath the door. Of less concern, but still issues that need addressing, was the haphazard housekeeping. Some evenings we’d come back to the room and towels, such as they were, had been replaced, but the beds left unmade. Basic amenities such as toilet rolls were not replenished and we had to go off in search of the cleaners’ store cupboard to do it ourselves. On arrival in our room the toilet was absolutely filthy. Towels were frayed, threadbare and looked none too clean. It was quite clear that this room hadn’t been used for quite some time and was perhaps put into use due to the hotel being so busy. We were there for the World Nomad Games. We would, however, have expected it to have been cleaned to an acceptable standard before allocating it. We couldn’t wait to leave. Breakfast service in the hotel was totally chaotic. We regularly set our own breakfast table, that is if we could find any cutlery, the coffee machines were continually breaking down; service was absolutely appalling. Food choice was very poor and constantly running out. Very little or no basics such as fruit and cheese (this regularly run out). In the end we just didn’t bother going down for breakfast as it was so frustrating. Evening meals were equally chaotic. On one occasion we waited an hour and a half for a meal to arrive. I can only assume that our experience was so bad because of the World Nomad Games being held in Astana when we were there and the hotel being so busy, but even so this is no excuse. On a separate note we loved travelling round Kazakhstan. It has so much to see and the World Nomad Games were the experience of a lifetime. We were with a small group Regent Holidays tour so cannot comment on value versus price of hotel.
- Olzhas (4/5): Disappointing -
- Olga (10/5): - Excellent experience
- Bibinur (10/5): Exceptional -
- Karen (8/5): Lovely big bedroom with additional area for living working. - Very big bedroom and living work space Could not get television to work
- Lana (10/5): Exceptional - Everything was perfect! the stuff was very nice and frinedly.
- Samuel (8/5): Very good - Fairly ok hotel to stay at. The layout of the room is very odd. Didn't care for the bathroom design. Too many light switches and it took few min to figure out how to make the lights work.
- Mariya (9/5): Superb -
- Guldana (7/5): Good - Location, clean If you want to switch on the light at night in the bathroom, you will switch on all the lights in the room. It doesn’t work separately(((((
- Sviatlana (10/5): So friendly people around, they have a great personality and response with any questions I had . Thank you! - Absolutely amazing! I feel like a home !
- ainurt202 (10/5): Best service for this prices - I love everything about this hotel - the rooms are always clean, equiped with everything we need (toothbrushes, gowns etc). The pool is my favourite - it's warm, clean. I stayed in this hotel 3 times with my family and kids, we enjoyed breakfast and service. I think Kazzhol is one of the best hotels in Astana comparing to the price and quality of service. The location is good for us, because we ordered food from the nearest Shaurma Food and it took minutes to deliver in our room. Also I like the private parking zone, the restaurant on the 1st floor and the decorations in December 2023.
- Natalya (9/5): Will stay again -
- 341JanT (4/5): No privacy in bathroom, bad service, no working AC in both rooms, to hot to sleep. - We stayed here for 4 nights. The room was quite spacious and offered a nice view. There was a alcove with a table where coffee/tea/water (1 bottle) and a kettle were available. The bathroom had a bathtub with a shower. Issue 1: The strange thing was that the partition between the room and the bathroom was made of glass, and there was only one curtain on the bathroom side. There should have been two curtains. Therefore, a person in the bathroom could always be seen from the room. Issue 2: There was only one towel, one pair of slippers, and one bathrobe in the room, which is odd for a double room. After a complaint, we received a second set. The staff member looked at the curtain, shrugged, and left. After complaining again, we were promised that the curtain issue would be resolved the next day at 9 a.m. Issue 3: It was warm in the room, and we couldn't get the temperature lower than 26 degrees, while the outside temperature remained below 20 degrees all days. The next evening, nothing had been done about the curtain. And again, there was only one towel. The second pair of (unused) slippers had even been removed. After insisting, we were given another room, almost identical to the first but with two curtains in the bathroom. In this new room, it was again warmer than 26 degrees, despite keeping the window open all day and night. The air conditioning only provided warm air, which seemed intentional. On the third day, there was again only one towel. After complaining, a second towel was supposed to be brought, but this only happened after we complained again. Only on the last day did we receive two towels. The first bed slept well, the second bed was okay but quite hard. The location of the hotel is not great, just a bit too far from the center. There were only a few restaurants in the vicinity. Breakfast was okay, but at 7 a.m., not everything was available, and later in the morning, not everything was replenished. It was noticeable that the hotel in Almaty, from the same chain, was very good.
- Anastassiya (8/5): Very good -
- Nikita (9/5): Superb -
- Nebojsa (3/5): Poor - Nothing A/C did not work. Strange bathrooms. Greasy food for breakfast. Rooms were not cleaned.
- Tarik (4/5): Disappointing -
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