Melia Casa Maya Cancun All Inclusive
Location: Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500, Cancun, MX
Star Rating: 4 Stars
Property Type: property
About this Property
Welcome to Melia Casa Maya Cancun All Inclusive, your perfect getaway in paradise!
Recreational Oasis
Dive into relaxation with two outdoor swimming pools and a complimentary water park. Whether you're lounging by the poolside bar or exploring exciting recreational activities, every moment here is filled with fun.
Gourmet Dining
Savor local culinary delights at Merkado, one of our four exceptional restaurants. With multiple bars and lounges, including a refreshing poolside bar, your dining experience will be both delicious and memorable.
Comfort and Connectivity
Unwind in one of our 260 well-appointed guestrooms, featuring flat-screen televisions and minibars. Stay connected with complimentary Wi-Fi, while enjoying daily housekeeping and various convenient amenities.
Experience the ultimate all-inclusive escape at Melia Casa Maya Cancun, where adventure and relaxation unite. Book now to secure your beachfront paradise!
Important Information
- Pool access available from 8:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- A car is not required for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - Anytime
Check-out: 12:00 PM
Instructions: To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Boat tours nearby
- Parasailing nearby
- Area shuttle (surcharge)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Elevator
- Free airport transportation
- Shopping on site
- Golfing nearby
- Snorkeling nearby
- Kayaking nearby
- Sailing nearby
- Scuba diving nearby
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Parasailing nearby
- Skydiving nearby
- Smoke-free property
- Pool umbrellas
- Ecotours nearby
- Golf lessons available nearby
- Tours/ticket assistance
- Area shuttle (surcharge)
- Waterslide
- Playground on site
- Free self parking
- Free water park access
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Beach volleyball on site
- Boat tours nearby
- Ziplining nearby
- Internet access
- Children's games
- Motor boating nearby
- Personal motor watercraft nearby
- Marina nearby
- Wheelchair-accessible public washroom
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Well-lit path to entrance
- Pool access ramp on site
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
The Level, Room, Ocean View
1 King Bed OR 2 Double Beds
441-sq-foot room with ocean views
Internet - Free WiFi
Entertainment - 55-inch HDTV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- HDTV
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
The Level Room Swim Up
1 King Bed
441-sq-foot room with ocean views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch HDTV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- HDTV
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Melia Room, Room, Ocean View
1 King Bed OR 2 Double Beds
441-sq-foot room with ocean views
Internet - Free WiFi
Entertainment - 55-inch HDTV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Phone, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- HDTV
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
The Level Grand Suite
1 King Bed and 2 Twin Beds
1119-sq-foot soundproofed room, balcony with ocean views
Layout - 2 bedrooms and sitting area
Internet - Free WiFi
Entertainment - 55-inch HDTV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Phone, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- HDTV
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
The Level, Suite, Ocean View
1 King Bed OR 2 Double Beds
872-sq-foot soundproofed room, balcony with ocean views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch HDTV with cable channels
Food & Drink - Microwave, minibar (fees may apply), and coffee/tea maker
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Microwave
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- HDTV
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
The Level Suite Swim Up
1 King Bed
872-sq-foot room with ocean views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch HDTV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Separate sitting area
- HDTV
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Melia Suite Ocean View
1 King Bed OR 2 Double Beds
872-sq-foot soundproofed room, balcony with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch HDTV with cable channels
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Phone, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- HDTV
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Octavio (9/5): Gran estancia - El hotel es muy bonito , su playa muy limpia , y la calidad de las bebidas es buena , y la mayoría del personal es muy amable El bar cierra a la 5 pm , y hay q ir hasta el lobby por bebidas
- Karen (10/5): Increíble -
- Erick (3/5): - Good value for the money They stop giving bar or restaurant service too early because of low occupation, low number of waiters, only a few options for meals
- Maria (7/5): Normal - Location They’re changing for a early check in per hours but they give us the room after 1,5 hrs later and didn’t give us money back
- Tony Dewey (9/5): -
- De la cruz (9/5): - La nueva instalación y sus restaurantes muy bonito todo. Solicitamos un camastro y no llego.
- SONIA (9/5): Super hôtel et équipe. - Super hôtel pour les familles avec des activités. Suite à un petit soucis de date on a dû réserver une nuit supplémentaire nous étions en suite et le responsable David au chek in a fait de son mieux pour nous garder le surclassement en suite malgré un manque de place et l’ajout d’une nuit. Cela afin de nous éviter de changer de chambre la dernière nuit. Un super hôtel super service. Un endroit paisible et la fois familiale. Une attention particulière à tous les clients Diversification des plats. Au bout de quelques jours on en marre de manger la même chose.
- Liliana (9/5): - beach was well kept, clean building is a bit outdated but the furniture itself and decorations are nice and the service is fenomenal the food was very good, for being an all inclusive it is great
- Garcia Gamez (10/5): -
- Vianney (1/5): 1 palabra - Solo el restaurante que está en la playa La cena, el trato en el check in, el desayuno, el agua de la alberca HELADA, ningún mesero se acercó durante mi tiempo en la alberca.
- Rosa (8/5): -
- ALEJANDRA (10/5): - El personal muy amable los chicos de bar amables, los restaurant de cena buena comida. La habitación q nos todo con excelente vista y amplia
- Oscar (10/5): -
- Raquel (9/5): En general la estancia fue extraordinaria nos gustó mucho y volveríamos definitivamente - El servicio En el restaurante Grill duraronn1 h para traernos el fresco, solo había un mesero
- Veronica (10/5): Me encantaría regresar!! - Perfecto para ir en familia Todo está muy limpio. Y la playa excelente para niños
- J Manuel (9/5): Agradable - En general muy bien
- Ivan S (9/5): -
- Diego Armando (10/5): - Un excelente hotel para vacaciones en familia!
- Jasmin (10/5): Loved everything about my stay place, food, drinks! - It was very spacious and footsteps away from the beach! The only thing I’d say is to make the snack bar open 24/7 because some people who travel get there late due to delayed flight times and get there hungry and only have limited food options that aren’t really the best, they should add tacos to their menu!!
- Kleyton (6/5): Hotel confortável, porém com pouca variedade de comida. - Hotel muito confortável, localização muito boa da praia. Tem drinks inclusos no bar, gostei. Chegamos e o chão tinha muita areia, msm com as portas fechadas, não tem motivo de ter tanta areia. Outro ponto negativo é a variedade das comidas, por ser all inclusive esperávamos mais variedade, é bem limitado msm a variedade. No Brasil estamos acostumados a ter bem mais variedade. Bebidas também só pedindo ao garçom, não tem a disposição. Mas a comida é saborosa.
- Romain (9/5): - Chambre et buffet Salle de bain moins spacieuse que la chambre
- Alejandro (9/5): - Cómodo muy buena atención en líneas generales y me gustó que no debíamos recorrer tantas distancias de algún la do a otro
- Angela Surisaday (8/5): - La habitación era espaciosa, limpia cómoda No me gustó que es un hotel muy grande y solo tiene una alberca. El buffet tiene poca variedad y lo repiten de la cena al desayuno No me gustó que pagué una habitación con vista al mar y no fue así la que me dieron
- Davidson (4/5): - Consumer service
- Marisela (10/5): -
- Thomas (7/5): Great place for a family hoñliday, kids will love it and maybe you too if you like that kind of thing. - Lively friendly staff… Not a great stretch of water … old boats moored opposite are a bit of an eye sore , the revamp of the property in general is nice but a bit slap dash in our room, no space for storage and a poor finish like the old tap lest from the old hotel, also buffet very limited and egg station in a morning was impossible ..
- perez (5/5): Normal - La habitación. Bonita Mala atención de muchos de el personal sobre todo en restaurantes
- Dilek (10/5): Entspannen, ausruhen und faulenzen,,, - Alles war gut, tolles Buffetangebot. Hatte All Inclusive und eine Suite. Keine Algen. Die machen da gut sauber. Kaffe und Tee rund um die Uhr. Lauwarmes Wasser in der Dusche. Genügt eigentlich auch. Obwohl es einen riesigen Kinder-Pool mit ganz vielen Rutschen gibt und einiges mehr, waren alle mit den Eltern im allgemeinen Bereich. Kann ja Spass machen und ist entsprechend laut. Ich lag zum entspannen im Kinderpoolbereich und am Strand. 😀 Im allgemeinen Pool war immer alles voll. Aber alles kein Hindernis. Gut war es trotzdem! War im Februar 2026 dort.
- Nina Roelle (10/5): -
- William (7/5): -
- Stephen (7/5): -
- Katherine (3/5): We had a place to lay our heads at night. - Andres, the server from Casa Nova was the silver lining to our stay at this hotel. What a fun, enjoyable dinner experience he made for us. He was engaging, funny and wonderful. The property was dirty and run down. The beach was depressing.
- Noemi (9/5): Estancia agradable - Agradable ambiente
- Rodriguez (7/5): BUEN LUGAR PARA IR CON NIÑOS Y SI TAMBIÉN BUSCAS ALGO DE DIVERSIÓN - El personal excelente y predispuesto. Tienen muchas actividades y shows todas las noches. Una vez hecho el check out nos permitieron permanecer en las instalaciones, consumir y tener una ducha de cortesía antes de salir al aeropuerto. Tiene un excelente parque acuático con toboganes para las familias con niños La playa tiene mucha gente y el mar no es muy calmo para los niños. La comida es poco variada
- Laura (10/5): - O hotel foi reformado e me surpreendeu muito!!! Excelente opção para crianças! Com destaque para os funcionários muito queridos e atenciosos, atividades para crianças e adultos, noites temáticas, piscina aquecida (que é muito raro em Cancun!!!). A vista do nosso quarto era espetacular e a praia do Hotel é muito boa! Sem falar no parque aquático, ótimo para crianças. Tivemos ótimos dias por lá! Os restaurantes precisam de reserva, acaba tornando a experiência um pouco burocrática.
- Stephen (8/5): Very Pleasant. My friends who came from Bolivia were most pleased and happy with the whole experien - The friendliness and eagerness to please of all the staff. The location. The beach. The pool. The food was not as appetizing as what I expected. But it was my first time in Cancun and I really had no idea as to what to expect.
- Ricardo (8/5): -
- Guillermo (7/5): La playa es fantástica - La playa,la piscina de agua tibia,el desayuno Faltaba limpieza en áreas comunes, el personal bastante antipático,no había leche y pregunté a qué se debía y me contestó de manera muy maleducada el mesero
- Angelica Maria (10/5): - El personal que nos atendió muy buenas personas. Victor y Atzirit hicieron que nuestra estancia fuera excepcional
- Angelica (9/5): My family had an amazing time everything was so nice from the start. - Pretty family friendly place They close the pool at 8 other than that it’s perfect
- julio (9/5): Great value. Will look to return. - The hotel is right on the water. You can walk to the beach. The hotel is clean and the staff is very friendly and helpful.
- Bruno (6/5): -
- Sebastian (10/5): -
- Norma (7/5): - The beach, the hotel size. The kids área and pool The food
- Rakesh (7/5): it was not value for money what I paid to enjoy all inclusive - Kids water park Even after all inclusive a lot of extra extra that need to be discovered only when you stay there. Not excess to all restaurants.
- dor (1/5): Worst hotel experience in my life - Water park The food was horrible. My wife got food poisoning on the first day. We had to order pizza from outside the hotel to eat because the food in the hotel was terrible. Our room was smell like mold- we couldn’t breathe in the bathroom in the room because of hard mold. Worst experience in all inclusive hotel we ever been!
- alfonso (1/5): -
- Miguel (5/5): -
- Nathalie De Widt (8/5): Leuk, net hotel, leuke locatie - De locatie is top, leuk net hotel, afwisselende animatie. Het eten is niet ons ding er missen basis producten bij het middag en avond eten (rijst, aardappels, frietjes etc) Het is niet ons eten, maar smaken kunnen natuurlijk verschillen
- Wahab (7/5): Just okay. - Clean Small, not a lot of good food options suitable for vegetarian
- 박 (8/5): - 모든 직원들이 다 친절했습니다.
- Milton (7/5): No so great - Little bit dirty Melia club pressure to buy a membership
- Juan (10/5): -
- bomberjaco (8/5): -
- bomberjaco (8/5): Muy bonito hotel familiar! - Un hotel familiar con muy buen ambiente. La playa muy bonita, la piscina de niños y los juegos acuático muy bonitos. El personal en su mayoría muy amable y la habitación estaba bien. Opciones de alimentación limitadas y repetitivas. El proceso de checkin es muy lento. Los horarios de restaurantes son limitados y de baja capacidad, por lo que es difícil conseguir una reservación.
- Belky (4/5): Regular - Instalaciones muy limpias Es un hotel familiar y no hay rampas para los coches o sillas de ruedas para lugares estratégicos como parque acuático y playa, ejemplo para ir al parque acuático hay que bajar 15 gradas, variedad de comida limitada siendo en México una gastronomía tan diversa.
- pablo (10/5): Linda experiencia - Las instalaciones son preciosas y el personal del hotel es muy servicial y amable Me estuvieron ofreciendo constantemente los beneficios del club.
- Reyna (10/5): Área de snacks sucia - Las instalaciones remodeladas, la atención del personal y la comida El área de snacks sucia de popo de paloma
- Rodrigo Cesar (8/5): Agradável opção familiar - Apartamento imenso e muito confortável. Funcionários cordiais e comida boa. Agradável parque aquático para as crianças. Praia calma e limpa. O restaurante ao lado da piscina e do mar é casual, inclusive para o almoço (o que não faz sentido). As bebidas sem álcool são de baixa qualidade.
- Carmen (7/5): The hotel is great for families with small children! My kids had a great time with the water park and the closeness to t - Location, water park The level isn't worth it.. there is nothing special about the upgrade , dinner reservations was a nightmare and a lot of back and forth!
- Iuliana (7/5): Perfect hotel, but food was not tasty - We liked beach, pool, water park, our room Food
- sarah (8/5): - petit resort donc tout est facile d’accès nous avions payé pour un océan view donc nous avons du changer de chambre car la première n’en avait pas, la 2e non plus mais il était tard quand nous sommes arrivés alors nous avons choisi de rester
- Mercedes (3/5): Entre el nivel Elite y Level, los demás clientes son "ciudadanos de segunda". - La ubicación. La habitación. El servicio, la relación precio-calidad, los servicios de playa y la comida.
- Carina (5/5): -
- Juan Sebastián (9/5): - 2 things: the restaurant at the beach did not have neither air conditioning nor ventilation fans so it felt very uncomfortable tonhave dinner there. Second, when we arrived the room had some humid smell. We had to leave the windows open for a while
- Reyna (10/5): Mejorar limpieza zona Snacks El Grill - La comida, el servicio y la vista La zona de sanacks estaba sucia
- kellyann (10/5): - It was my first time in Mexico, but I definitely wanna return and I definitely wanna come back to Meliá Everything from the good to the service was awesome
- Diana Laura (10/5): Perfecto para pasarla en familia. - Nos encantó el parque acuático, el personal muy amable, todo está cerca no tenemos que caminar mucho, el agua del mar en esa zona está tranquila. No tienen mucha variedad de comida y el espacio del bar en donde hacen los shows en la noche es pequeño por lo que si no alcanzas lugar donde sentarte, el show no se puede apreciar.
- Maria Del Som (7/5): Estuvo ok - Buena vista, parque de agua para los niños Difícil reservar para comer a la carta más bien imposible, las camas duras
- Issam (8/5): - The room was spacious. Hotel location is good. Friendly workers. Check-in was terrible. We paid extra for the "LEVEL" upgrade, which is supposed to include priority check-in, but it doesn’t even take place in the main lobby. Instead, you have to walk to a different building and go up to the fifth floor, where there’s just one person sitting at a desk. We ended up waiting at least 20 minutes because she was busy with another guest. She didn’t apologize and was almost rude. There were also some issues with our reservation, and in the middle of trying to resolve them, she suddenly said she needed to leave and that her manager would handle it. Completely unprofessional. After the reservation was finally sorted out, we were told that a concierge would contact us shortly via WhatsApp to assist with our stay and provide information. However, no one reached out until the following day—well into the middle of our stay.
- TERESA (8/5): -
- mara (8/5): - Anche se e’ molto grande non e’ dispersiva, e’ Ben curata e tenuta, il personale e’ sempre disponibile Abbiamo mangiato in maniera discreta , a parte nel ristorante italiano
- Shaylean (7/5): -
- Daniel (8/5): - El parque acuático lo disfrutaron mucho los peques. Me sorprendió positivamente la comida. Mucho mejor que otros AI. Muy pequeño y pocas actividades de entretenimiento. En la mesa de billar solo 1 taco para jugar.
- JUAN (10/5): -
- Orly (8/5): -
- Yi (6/5): - Small property , beach is not private. Very limited dining options, buffet was not so great.
- Randall Philip (10/5): - The stairs outside of the main buildings did not have hand rails
- David (5/5): No recomiendo - El parque acuático,la alberca, restaurant mercado El baño de la habitación en general, no cuentan con protocolos de acción en caso de emergencia, el médico no está suficientemente capacitado, algunos empleados no muestran empatía para los clientes, te ofrecen una experiencia superior a la realidad
- Diego (6/5): - La comodidad de la.habitacion La poca variedad de comidas
- Rafael (10/5): - Small property but need to retraining the waitress
- Sara Elizabeth (8/5): -
- Ibrahim (10/5): -
- Olga (6/5): - It was all inclusive but with a lot restrictions
- Pablos (9/5): -
- Jonathan (10/5): Excelente hotel y excelente personal - Playa hermosa lo que uno viene a buscar a cancun , un hotel muy acogedor, limpio y todo muy ordenado, no puedo decir nada malo sobre mi estadía con mi familia. Tienen personal de actividades para niños ... eso fue algo que nos encantó a mi y a mi esposa. Bares con la mejor atención. Restaurantes muy buenos Instalaciones no muy grandes pero eso ayuda mucho a tener todo cerca. Muy limpio Personal un 100 en atención y servicio Alberca normal y funcional Área de snack muy variada Área de playa con muchos camastros y palapas Área de niños excelente y siempre con personal cuidando . Shows pequeños pero de buena calidad Septiembre una muy buena fecha , ya que no hay mucha afluencia de turistas. Excelente todo Que no tuvieran actividades en áreas de playa . Que las camas fueran matrimoniales , deberían ser King size.
- Zoilo Ladislao Ramirez (10/5): - Everything was awesome!
- Marcelo (10/5): -
- José Bonifacio (10/5): Excelente -
- Hevish (10/5): - Overall amazing experience for the price. Food is so good! About 4-5 days is a perfect time to stay
- Joanne (10/5): - The cleanliness of the resort is equisite. Bonus points for the powder-like sand by the beach, my little boy really enjoyed a lot. Food options are also great, different everyday. My only suggestion, more kid-friendly spaces (Kidsdom is under reno); Hopefully some playarea as well by the beach.
- Indera Kumari (8/5): - Only thing that need improvement is food quality food quality is average if they improve in food quality hotel will be 10/10 clean beach very clean pool excellent room as well
- Edgardo Jr (10/5): - Best Experience ever.
- moses (10/5): - I'm going to cut to the chase since my review was too long so I had to edit it twice.I paid just over 2,000 for 7 day package with my wife and I with flights included through expedia. So, taking that into consideration, I rated this hotel highly; because for what I paid for I certainly got my money's worth and considering I read some reviews that caused me hesitate-It certainly exceeded our expectations. Food-wise, while the other two resorts I stayed at had at least one more restaurant to offer and somewhat of a bigger sized buffet, My wife and I, including 3 other families that joined didn't lack finding something we all enjoyed and were quite happy with! There were two restaurants to choose from besides the buffet. There was some confusion with the 3rd restaurant we wanted to try called "The Grill" they eventually told us its closed for a few days so we never tried it. There wasn't a dedicated coffee or ice cream stand like the last place I went to had, but whenever we asked for a specialty coffee at the restaurant or bar, they did a great job at it, same with ice cream, if you ask a server they bring you some. The Ocean-Water was crystal clear and see-through for at least the first 40-60 feet with hardly any waves, perfect for kids! The pool was great, it was maybe 22 feet wide and 120ft long, and its depths varied so that my one year old son could walk around in the shallow section which he loved! The water park was cool. Rooms were clean! For the price overall-5 star!
- Daniel (10/5): - La atencion del personal -
- Aprille Noraine (8/5): - Great location.
- Liliana (10/5): -
- Nicole Annette (10/5): - We loved everything food was excellent, clean resort, beach beautiful. Staff was amazing!!
- garcia mena (9/5): Oscar muy buen trabajo con los salvavidas - La seguridad del parque A mi percepción la comida
- RAFAEL (5/5): - la comida, el servicio y esta muy sobrepasada la ocupación para las instalaciones que ofrecen.
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