E&O Residences Kuala Lumpur

Location: No. 1, Jalan Tengah, off Jalan Sultan Ismail, Kuala Lumpur, 50450, Kuala Lumpur, MY

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 03:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities
• Arcade/game room
• Nightclub
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Sauna
• Designated smoking area
• Concierge service
• Steam room
• Elevator
• Fitness facilities
• Breakfast available (surcharge)
• Arcade/game room
• Nightclub
• Safe-deposit box at front desk
• Multilingual staff
• Wedding services
• Use of nearby fitness center (discount)
• Pool umbrellas
• Grocery/convenience store
• Tours/ticket assistance
• 24-hour business center
• Free reception
• Conference center
• Playground on site
• Free self parking
• Computer station
• Airport transportation - pickup (surcharge)
• Free grocery shopping service
• Free pool cabanas
• Pool sun loungers
• Water dispenser
• Banquet hall
• Reception hall

Rooms Available

• Two Bedroom King & Twin

  1 King Bed and 2 Twin Beds

  1442-sq-foot room with city views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - 42-inch LCD TV with cable channels, pay movies, iPod dock

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Washer/dryer, safe, and iron/ironing board; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Microwave
  • Private bathroom
  • Slippers
  • Fireplace
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Separate sitting area
  • Turndown service
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Deep soaking bathtub
  • Rainfall showerhead
  • Separate living room
  • Bedsheets provided
  • Wheelchair-width doorways

• One Bedroom King

  1 King Bed

  1131-sq-foot room with city views

  
  

  Layout - Bedroom, living room, and dining area

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - 42-inch LCD TV with cable channels, pay movies, iPod dock

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Washer/dryer, safe, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair-width doorways

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Microwave
  • Private bathroom
  • Slippers
  • Fireplace
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Separate sitting area
  • Turndown service
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Deep soaking bathtub
  • Rainfall showerhead
  • Separate living room
  • No rollaway/extra beds
  • Separate bedroom
  • Bedsheets provided
  • Doorbell/telephone notification
  • Wheelchair-width doorways

• One Bedroom Twin

  2 Twin Beds

  1131-sq-foot room with city views

  
  

  Layout - Bedroom, living room, and dining area

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - 42-inch LCD TV with cable channels, pay movies, iPod dock

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Washer/dryer, safe, and iron/ironing board; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Microwave
  • Private bathroom
  • Slippers
  • Fireplace
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Separate sitting area
  • Turndown service
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Deep soaking bathtub
  • Rainfall showerhead
  • Separate living room
  • Bedsheets provided

• Two Bedroom King & Queen

  1 King Bed and 1 Queen Bed

  1442-sq-foot room with city views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - 42-inch LCD TV with cable channels, pay movies, iPod dock

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - 2 bathrooms, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Washer/dryer, safe, and iron/ironing board; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair-width doorways

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Microwave
  • Private bathroom
  • Slippers
  • Fireplace
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Separate sitting area
  • Turndown service
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Deep soaking bathtub
  • Rainfall showerhead
  • Separate living room
  • Bedsheets provided
  • Doorbell/telephone notification
  • Wheelchair-width doorways

Guest Reviews

• A_Chipmunk22 (10/5): Great pleasure - The service recovery by Front Desk Manager Norman was truly outstanding. Despite it being Christmas, he did not make any excuses and was fully committed to ensuring we had a great experience. He immediately arranged for maintenance to address the air-conditioning issue, and when it could not be resolved, he proactively changed our room and extended thoughtful gestures as part of the service recovery. Compared to my past experiences at other hotels, where staff often provide reasons or excuses, Norman stood out with his positive attitude, genuine care, and warm smile throughout our stay. His dedication truly made our Christmas joyful and heartwarming. I would strongly recommend this hotel without hesitation. Front Desk Manager Norman is truly the right person for the role — super friendly, approachable, and always wearing a genuine smile that instantly lifts your mood. His positive attitude and sincere care made a real difference to our stay, and he truly made us feel welcomed and valued. Because of Norman, our experience was not just comfortable, but genuinely happy and memorable.
• FAGAN MOIRA (10/5): - Everyone was very nice and helpful. Close to so many places: shopping, restaurants, attractions.
• CoolChickWifey (10/5): Spacious Room, huge pool and Secured Accommodation - We stayed 5 days in the hotel and it was a pleasant experience. I booked the accommodation and later on read the Tripadvisor review. To my surprise there’s issue of theft and got me really worried. I sent an email to the management expressing my concern They email me back and assured that extra security measures was implemented. The AC in the room is not working well. The hotel immediately sent someone to fix it. The swimming pool is enormous and you can see the petronas tower. The view in our bedroom is the KL tower. Some nights there’s a light show which is very cool. Overall experience and impression is great.
• raylynl2025 (2/5): Warning - unsafe - beware of your belongings - What’s the point of staying in a five-star hotel if it’s not even safe? We had three suitcases in our room. One cabin-sized suitcase was secured with a password-protected padlock. When we returned from being out, we discovered that the padlock was no longer functioning. We tried several times to open it but failed. Then we noticed unusual scratches on both the padlock and the suitcase cover, suggesting that someone had tampered with it. We eventually had to use kitchen utensils to break the padlock. Fortunately, nothing was stolen from the suitcase, but the suitcase—worth thousands—was damaged. As a result, we had to buy a new one to replace it. We decided not to report the incident to hotel management, as we had already read reviews saying the staff were unhelpful and unfriendly. We felt that reporting it wouldn’t lead to any resolution. Even though nothing was stolen, this kind of experience is unacceptable for a five-star hotel. Not recommended
• Adam (10/5): Perfect accommodation - We stayed 4 nights in a very spacious 2 bed apartment, which had an additional room that could be used as an office. Check in was easy and we managed to get access to our room a little bit earlier which was great as we’d landed very early in KL. The overall decor is nice, if a little tired but that didn’t affect anything really. Beds all very comfortable but do expect some traffic noise from the main roads early in the morning. The pool area is fantastic, it’s pretty much always shaded and there are some hot tubs, jacuzzis on the side. The gym is also very well equipped and never busy. The location is great for central KL, 8 mins walk to Pavillion mall and you can then use the covered walkway to get to KLCC and the Petronas towers. It’s easy to get Grab taxis and there is also free parking if needed, local train stations are also very close. We didn’t have breakfast included in our stay, which is fine as there are plenty of cafes just downstairs - Fatimah’s cafe is perfect for local cheap eats. There are also food stalls every weekday lunchtime for the office workers but it’s well worth wandering over and trying a few bits and pieces. We would definitely stay here again next time we’re in KL.
• Mark (6/5): It’s good but could be better - It was great to have the extra room over a hotel and the pool is great. There is a long list of rules when you check in! Seem to be wanting to avoid “party” types. The lounges have the worlds most uncomfortable sofas and only small so not great to sit inside together as a group/family. The kitchen is ok and the rooms ok and clean. The breakfast is not great if you are in a hurry (you can exchange your coupons at local places) but the quality and quantity was good and there are plenty of places around. I would encourage you not to take breakfast through the hotel and just go to the venues yourself - more flexibility. It is an easy walk to pavilion a supermarket and other restaurants which is good. If on a short stay I would chose the local Novotel, if on a long stay I would choose an Airbnb and if I want a fancy hotel I would stay at the ruma or eq. Ruma is better than EQ. (I have stayed at all 3)
• E9874SUmarkw (10/5): Good Convenient Quality Apartments - Currently staying in KL and enjoying an apartment with my family It feels secure with security on the site, around the drop off car park and reception Reception respond to any issues with your room. We had a minor issue with a light. Solved quickly. Apartment is a good size with living room, bedrooms, kitchen and washing machine Restaurants in and around the complex Swimming pool is excellent. Large. Wonderful in the evening with underwater lighs. Great to swim after site seeing
• Thetravelsofj (4/5): Not what it used to be - We stayed at the E&O Residences for one night in a 2 bedroom suite. We booked due to the great location and our perfect experience previously. We stayed in 2020. Unfortunately, we noticed a substantial decline in the property since then. We found reception to be fairly attentive and friendly but very slow. We needed to pay a deposit on check in. We paid cash and it was returned on checkout. However, prior to the money being returned, a room check needed to be completed, which seemed to take a long time. This was inconvenient with a taxi waiting. Rooms were big and functional but very dated and in need of a refresh. The bedding situation is not ideal. We booked a room with a queen bed and one king bed. We received a room with 2 singles and 1 double bed. The bed was extremely small and definitely not a king bed. The cleaning was questionable, with the wardrobe door covered in what looked like caked on brown mud from a previous guest. Air conditioning did not work in one room and as it was late when we returned to the room we did not have time to advise reception as our kids wanted to sleep. There are so many positive points of this hotel - location, pool, gym. Unfortunately, this was quite a disappointing stay, especially since our previous trip to this property was so enjoyable.
• Stuart (8/5): - In an otherwise good, and well equiped apartment, the only problem remains it's disfunction... There is a good washing machine and drier.... but no washing powder to wash with. There is a perfectly good set of crockery and cutlery - and a sink with water..... but NO washing detergent. This not a critique of E&O Residences per se... but applies to most such short stay apartments I have stayed in, world wide. They just don't function - due to a lack of insight. If a supply of small sachets of washing detergent and sponge, and washing powder were supplied or made available, everyone would be a lot happier to return.
• manizehk (2/5): THEFT BY THEIR HOUSE CLEANING - Their cleaner stole 2000 usd from my room while we were at breakfast. Staff was extremely unhelpful and dismissive Had to file a police report, still have t gotten my money back. Would not recommend this place to anyone
• Xiaoqing (6/5): To avoid summer, but I guess KUL is summer - The worst suite I have experienced in Kuala Lumpur, mostly stayed at the face suite, platinum suite, Melia, etc. wanted to try something different, bad idea. Room is horribly hot due to sun, the AC is inadequate. No USB port. Laundry detergent NOT provided, who travel with detergent. 2 little bottles of water per day with extreme heat.
• Bryan (8/5): - The first room the AC did not work properly and had to switch
• kenji (6/5): - There are some screw on the floor,So it is very dangerous to us. The air condition equipment are not control.
• Frederic (8/5): - Good location
• 106beverleyc (8/5): KL break with friends - Stayed at this central hotel with friends. Booked the 2 bedroom apartment and was not disappointed. The apartment needs a little TLC but overall the stay was good, very quiet area, lovely swimming pool with shade. The apartment was well stocked. Breakfast was included in our stay at Tartine and Tipple which is situated just outside the hotel. The quality, quantity and presentation of the breakfast was excellent.
• Wooi Hoong (8/5): - Stayed here last year as well and I feel like the rooms are a bit dated and probably need some further renos. The AC in the room was a bit weak even after I asked and got someone in to change it. It was ok, but couldn't really get it colder. The fridge had issues when I first checked in, they had to change a new one. And finally there were ants ! They popped up only if you left sugary food out on the tables though. Location wise, it's still really good. Next to several big and popular attractions. Nearby coffee shops (zus within a five minute walk), small supermarket (selections etc) and pavilion about ten minutes away. Oh another plus is the size of the room and the fact that they have a washer and dryer available. It's more an upmarket apartment than a five star hotel. Still decent though.
• Srinivasa rama krishna (10/5): - Great location and great staff
• SquiffUK (2/5): Avoid the establishment and take heed of my warnings - My sincere advice to anyone reading this is to avoid this establishment. After travelling for 24 hours I was looking for some rest and recuperation time. Hoping for a sanctuary, instead I was placed in a room adjacent to a renovation with constant banging and drilling. I attempted to call the operator:no answer. I attempted to call the front desk:no answer. I attempted to call room service:no answer. I attempted to call concierge:no answer. I went to reception, no one understood my complaint. No one could help. I asked to see a manager; eventually a duty manager appeared and said they’d arrange a new room the following day. Thankfully the new room offered some respite but there was a sewage smell in the shower unit and the bedding and towelling were of poor quality. WARNING Take photos of all the equipment and damage in the apartment. They take a deposit of RM300 and will take funds from you even if you were not responsible for the damage. I had a chipped glass which broke during my stay. I was charged RM60 for this even though it was not my fault. This must be the most expensive tumbler glass in Malaysia: you’ve been warned! Thankfully I took photos of the cigarette burns in the first room otherwise they would have charged me to have a sofa recovered. A wholly disappointing experience which leaves a very low opinion and trashes the reputation of the E&O brand.
• Sherpa34331246354 (6/5): Mixed Experience at a Well-Located Hotel - Thank you Mr. Fareed for your hospitality. Pros: Excellent Location: The hotel is conveniently located about 1 kilometer from major attractions like the Petronas Towers, KL Tower, and Bukit Bintang. If you are coming by KLIA Express from the airport, note that KL Sentral station is more than 4 kilometers from the hotel. Avoid taking taxis at the airport as they are too expensive; it's best to use a Grab taxi. Spacious Rooms with Balconies: The rooms are quite spacious, providing ample space to relax. Many rooms come with balconies. Be sure to request a room facing the Petronas Towers for a stunning view. Large Swimming Pool: The swimming pool is of a good size, perfect for a refreshing swim. Cons: Mediocre Interiors: The interior design of the rooms leaves much to be desired. Limited Breakfast Options: The breakfast policy allows only one dish and one tea, which doesn't feel worth it. Unusual Jacuzzi: The jacuzzi has normal water instead of hot water, which is quite odd. Persistent Security Guard: The security guard at the main entrance repeatedly asks for tips, causing delays for both me and the taxi driver. Unhelpful Front Office Staff: The foreign front office staff working in the night are not knowledgeable about the local area which is walkable distance from the hotel. When asked for directions, they suggested using Google Maps, which showed a longer route compared to a shorter path just behind the building. Non Operational Sauna: The sauna is currently temporarily not operational as the door is broken. Overall, while the location and room size are great, the service and amenities could use significant improvements.
• BANU (4/5): - It is a badly maintained building. We changed rooms twice due to leaking showers and bidets, aircons not working, the safe didnt work. However, the saff are very friendly and accommodating. The location is not really great though.
• Asif M (4/5): E & O - Poor Management - Good : 10-15 minute walk to KLCC mall. Monorail stop within 3 minutes. Room spacious, clean, kitchen area fully fitted, microwave, washer and dryer, fridge etc. Swimming pool good. Bad : Booked room through Hotels.com. Paid for room for 6 adults. Management refused to provide extra beds. Tried to charge me £xx to use 2 beds for 4 nights. Would not negotiate/ compromise- told me to take it up with Hotels.com. I paid for 1 extra bed £xx and was given an extremely uncomfortable camp bed. Despite repeated requests for a proper bed or an extra or better mattress I was met with silence or empty promises. Gave up in the end. See photograph of camp bed £xx for this ? Really?? This issue meant that the stay was spoilt. I was told by one member of staff that this has happened before - why had Hotels.com and E&O not resolved previously. Why had I paid for a room for 6 adults and then received beds for 4. Poor service.
• gussanu (10/5): Fabulous rooms, great location, lovely staff! - The last time we were at KL we stayed at St Giles Midvalley (and we loved it!) but this time we wanted to be a bit more central so we took a risk and booked the E&O. It was excellent in every way! Really appreciated the washer/dryer and fully stocked kitchen. The room was clean, bright, spacious and well laid out. It had everything we needed and was a delight to come back to every evening. The location is spot on with Bukit Bintang, KL tower and Petronas Towers all within walking distance. The Raja Chulan mrt stops at the end of the road (though we never needed to use it) 100% recommended for its location, service and facilities. And we’ll most definitely be back.
• SaurabhK1792 (2/5): Stolen money from my room - thieves at work at this hotel - Money stolen from my wallet, helpless staff. No apologies. When we checked in, locker wasn’t working. In a hurry kept my wallet in my bag and left in the cupboard. Next day counted and $300 removed from it. I went to reception immediately and incident report was taken. I thought there would be some explanation but to my surprise the management ignored it. They said go to the police and file a complaint. no one from hotel management tried to resolve or even offer an explanation. Pathetic and thieves at work here. Due to short time, I did not go to the police which obviously they knew.
• Liam (8/5): - Huge rooms, clean and tidy. Poor TV signal.
• athenaries (2/5): A terrible experience. - Avoid this hotel at all costs. Room Issues: - The microwave's open button is broken, making it unusable. - The pans are filthy and old, rendering them unusable due to hygiene concerns. - The cups have coffee stains; we scrubbed them properly before using. - The bathtub had hair in it, making it too disgusting to use. It was still there on the fourth day when we checked out despite 'daily housekeeping'. - There was no ironing board or iron, even after thoroughly checking all corners and cupboards. - The washing machine was faulty and required pressing the power button about 20 times before it worked. I called reception for maintenance but none arrived, until the button eventually worked. - The dryer was broken, and we had to go to reception on the third day to request a new one because I really needed to use it. - A leaky bidet caused a puddle in the bathroom, and we had to turn it off after every use. - The tap water tasted and smelled awful, even after boiling, so we only drank bottled water throughout our stay. - Although the bed appeared clean, the inner duvet was filthy when held against the light. I only saw this on the last night we stayed there 4D3N and threw the covers off the bed. Explains why I felt itchy for two days, yet I thought it was due to the dust levels outside (see attached pictures). Service Issues: - The receptionist, Md Ali, was extremely rude and refused Apple Pay for a deposit that was not mentioned anywhere on the Hotels.com booking (300 RM). His colleague later explained it was because a refund couldn't be done for Apple Pay. However, there was no mention of a deposit required in the fully paid booking. - Md Ali suggested I leave the hotel to find an ATM to withdraw cash, even though it was pouring rain, and I had a child with me. Only after I pointed out the heavy rain did his colleague tell him to check me in first. - I made the payment for the tourist tax (RM 30) via debit card at the reception, and he insisted I write down my 16-digit debit card number on the receipt, to which I refused because no other hotel or merchant has ever asked me to do this. His reasoning that it is required to match the receipt and the card I used is ridiculous since I swiped it in front of him. The Trust debit card does not display numbers for a security reason. - When I returned the next day with the deposit in cash, Md Ali asked, "Oh, so how much?" Is the deposit not fixed? Due to the school holidays, I couldn't find another affordable room in the KL city center with a child and luggage in tow. With so many issues, I just gave up on the idea of informing hotel management; an issue or two is forgivable, but this many, is just blatant laziness and incompetence, a lack of interest in business honesty and responsibility. Reading other reviews (which I should have done from the start instead of believing the good Google and hotels.com reviews) made me realize that requesting a refund to check out and find other accommodation would be pointless. I left a review on hotels.com via email after check in but there was no follow up. I didn't pursue the other matters due to a concern for safety for myself and my child after reading the other reviews about stolen items and burglaries at other units. The only slightly good thing is the proximity to the Raja Chulan RapidKL station but beware of the homeless men sleeping/peeing publicly in the area. The only friendly face I saw in the whole stay was the maintenance guy who brought in the replacement dryer. Awful stay I wouldn't wish on anyone else and will stick to our other preferred apart'hotel near the Avenue K area instead. Avoid this hotel at all costs.
• Suhaila (2/5): A terrible stay - do not book. - Avoid this hotel at all costs. Room Issues: - The microwave's open button is broken, making it unusable. - The pans are filthy and old, rendering them unusable due to hygiene concerns. - The cups have coffee stains; we scrubbed them properly before using. - The bathtub had hair in it, making it too disgusting to use. It was still there on the fourth day when we checked out despite 'daily housekeeping'. - There was no ironing board or iron, even after thoroughly checking all corners and cupboards. - The washing machine was faulty and required pressing the power button about 20 times before it worked. I called reception for maintenance but none arrived, until the button eventually worked. - The dryer was broken, and we had to go to reception on the third day to request a new one because I really needed to use it. - A leaky bidet caused a puddle in the bathroom, and we had to turn it off after every use. - The tap water tasted and smelled awful, even after boiling, so we only drank bottled water throughout our stay. - Although the bed appeared clean, the inner duvet was filthy when held against the light. I only saw this on the last night we stayed there 4D3N and threw the covers off the bed. Explains why I felt itchy for two days, yet I thought it was due to the dust levels outside (see attached pictures). Terrible service too - refer to Google reviews.
• EvelynT229 (10/5): Holiday - This forthcoming holiday will be our 3rd (possibly 4th) stay at the E&O Residences. The rooms are large, staff extremely helpful and the accommodation is not too far away from the Pavilion. Would definitely recommend. Kuala Lumpur is definitely our favourite destination.
• Gaudencio (10/5): - Close to all the major attractions. Very clean and safe property.
• lz4ev (8/5): Clean, spacious, reasonably priced - Stayed at E&O Residences for a total of 2 nights recently as part of a business event. The room unit was really spacious: fully equipped with dining / living / kitchen / bathroom with bathtub and shower / bedroom. The room was generally clean and comfortable. Toiletries provided could be better in terms of quality. Parking is provided and can be a little confusing to new visitors especially when different lifts can lead to a totally different block. Overall it was a satisfying stay, worth considering giving the competitive price tag.
• Maryam (6/5): - It's frustrating that the room was promoted as having a king bed when it actually only had a queen bed. It's unclear what I'm paying for when I don't receive what was advertised. Additionally, being charged extra for additional towels and blankets seems excessive. Charging tourism tax during check-out instead of at check-in adds to the confusion. Overall, I'm disappointed with these unexpected charges and discrepancies in the room amenities. It's disappointing to see watermarks in the bathroom and bathtub. While it's nice to have a telephone in the room, it's frustrating when it's difficult to reach staff members by phone.
• Ken (8/5): - Overall location was good. The room itself was spacious and had plenty of amenities such as the washer and dryer. Only issue was the shower area - water didn't drain properly and the sealing probably needed to be redone as the sides were leaking after a shower.
• frank (10/5): - Great property worth staying here handy for most thing a high class establishment
• saniyapuri (8/5): Good stay! - Good stay, close to Pavilion. I enjoyed my time here. 2 drawbacks I noticed here - 1. There are only a couple of breakfast options for Vegetarians, like bread and butter, salad, & fruits. 2. No matter how many empty apartments they will have, they will not give you check-in before 2 pm. Ofcourse, you can get it if you pay extra. If I remember correctly, I was asked for 400 RM for check-in at 12 pm.
• Shyamali (2/5): - It was sucha unpleasant stay, first day the aircon wasn’t working at all and it was super humid. Followed by the next day, there was no water in the shower , had to wait till they fix at it till 5pm. I checked out the hotel 1 day earlier and left for good after all the hassle. Totally ruined my trip.
• Miad (10/5): - A lovely residence in central KLCC location. A short walk from all the hustle and bustle. Only critique was that the Breakfast options were a bit limited (black tea and coffee only included) and only rich, savoury meal options which felt quite restrictive. Pool and gym facilities were great though. I really enjoyed my stay.
• Verified traveler (10/5): Sehr schön und sauber - Das E&O Residence KL überzeugt auf ganzer Linie. Mit herausragender Sauberkeit, zentraler Lage und geräumigen, stilvollen Zimmern bietet es ein erstklassiges Erlebnis. Der atemberaubende Ausblick auf die Skyline und der schöne Pool verleihen dem Aufenthalt eine besondere Note. Das Personal ist stets zuvorkommend. Ein perfekter Ort für Luxus, Komfort und eine unvergessliche Erfahrung in Kuala Lumpur.
• MuhdFaizalJ2 (10/5): Good for long-term stay as basic amenities are available in room. Security is top-notch. Feel like home. - This accommodation is security tight, with friendly staff all around to assist you at any time. Good pool location, but it's a shared one between others. The room was definitely fantastic with fully equipped amenities, especially for long-term stay. Fully equipped kitchenette, with washing machine and dryer. Breakfast was served warm and definitely a fine dining international breakfast at Glass Bistro. The serving staff were extremely attentive to your requests. Service top notch. Few bistros within vicinity with a 24-hour convenience store. Local food trucks are available, especially for take away option. Surrounded by office buildings. The main entrance driveway could be a bit tricky to reach, however. Reception was well decorated with hospitable staff.
• niq1807 (6/5): A Mediocre Experience - I've stayed in lovely rooms / Airbnbs but this E&O Residence does NOT live up to their brand and nothing like the Grand old dame in Penang. Pros - Convenient location, walkable to Bukit Bintang, especially Platinum Mall - Friendly service staff - Big rooms - A bathroom for each bedroom (we took the 2 bedroom unit) Cons - The beds were TINY!!! The width of the bed was the same width as that of your pillow!! A child won't be able to sleep in it without falling let alone a grown adult! Each turn we made we had to wake up to turn. We kept our feet tucked into the blanket to 'hold us' so we won't roll off the bed. Ridiculously Small!!! - The 2nd bedroom bathroom was a bit musty - The showerhead was leaking so water would be flowing up and everywhere - There was not enough utensils. All that was provided was a spatula, a soup ladle and a knife. A scissors and a can opener would have been nice as well as some bowls! All we had were plates - The aircon broke down on the 2nd day and we had to stay up till 2am waiting for the technician to fix all the aircons in the house. The master bedroom could not be fixed and the guests had to sleep without the aircon for the night. - The night service staff called to ask what he could do and if we would like to shift rooms at 2am in the morning @_@ - The door lock could not work the first night and we had to sleep with a chair below the door knob and with our bedroom doors locked. - I went to complain and asked them to provide an additional bed but they did not.
• V3690MWak (2/5): Terrible - Residents only talk about all the burglaries, not safe Beware. A lot of airbnb from neighbouring St. Mary's and pool full of black clothes at weekend. Food really terrible, breakfast is outside on the street and really bad.
• Dan (4/5): - The bathroom has no electrical plugs and insufficient lighting-very inconvenient.
• Verified traveler (10/5): Good place to stay! - Good hotel at a nice location! Wanna go back there when I get a chance to go back to KL!
• Nur Isabella (8/5): - The property feel a bit run down compare to the condition before covid. But overall still a good stay. The breakfast is not worth the money though. There are many other options around the property so it will not be hard to find other options.
• Amir (10/5): Excellent stay - Everything was perfect as usual with E&O. Loved the short stay. great walking accessibility to major POI, attractions, and restaurants.
• Danielle (10/5): - This place was amazing the Apartment was huge and the view was incredible. Everything is close by and walking distance to most attractions.
• May (8/5): - The property was very clean and we like the unit design very well.
• Roohollah (10/5): - Spacious, tidy and furnished apartment. Walking distance to major shopping centers. Professional staff. Quite environment. Safe and secure. Totally recommended.
• Rei_0001 (2/5): Beware of Robbery Risk.. Beware Demgie Fever risk even on high floors due to lack maintenance and empty properties. . - Beware of robbery risks at the property, St. Mary's adjacent apartments are subject to robberies it may be thought by staff who have access to both properties via the car parks and plenty of places to hide stolen goods. Management do. not seem to be proactive in solving these issues. Fire risks and dengue fever are additional risks as evidenced by the high number of cases at this property.
• Verified traveler (10/5): - Excellent stay. Check in process (especially if you are driving in) was a breeze. Front gate staff gave clear instructions on where to go and what to expect during the process. Watch out though if you are coming in on a Friday. There’s a street food fair that takes some careful manoeuvring and patience on your part.
• Ong Kian (10/5): - Will stay again if I am in business trip
• Travellista18 (10/5): Great stay, brilliant location and friendly staff! - Had a great 4N/5D stay at this beautifully done up serviced apartment. We booked this place at the last hour as our previously booked hotel cancelled our booking! E&O residences were very friendly and also provided us with airport transfer in no time! The view of the KL tower from our room was the highlight and the walking distance to bukit bintang, KLCC park and Petronas made it all the more convenient. Being an office area lots of street food stalls one will find on a weekday and the food is fabulous! The staff is super friendly and we had a great time at the serviced apartments. Would definitely recommend and stay again if given a chance to visit again. Thanks a lot for the service!
• Ee Ling (8/5): - Room was big but cleanliness was ok only. Surrounding restaurants & marts are estimated 10 mins by walk.
• 707dorothyc (10/5): Spacious room, worth price! - Really really worth for the price paid ....1000+sf room for the price paid, comes with full kitchenette, really nice pool (Bali feel). Very complete gym facility, nice service. Strategic location within walking distance.
• Tarenalee (8/5): Spacious apartment. Great pool - It has a guard house! 1st impression was very good. Very spacious apartment. Loved having 2 bathrooms, a big shower a big bath and 2 basins in main bathroom. Great view of KL Tower from my apartment and Patronas Towers from pool. Pool area is just gorgeous. Good location. Safe and secure. I did have a few issues with my room... Taps in basins were old and wobbly. Towel rail was just hanging on. Basins don't drain well. No hot water in kitchen. Broken blinds. These things took 2 days to rectify. I actually did have to go to reception a few times and keep asking about it. Apparently it wasn't fixed right away because I was out??? I paid a considerable amount of money for this place so I do feel there should have been some compensation. Also a bit disappointed by the lack of kitchenware for cooking and no toaster. Salt pepper and oil would also be great. It is lovely still. Just not as great as the photos suggested.
• Tet2205 (10/5): Value for money - the best in KL - Stayed here many times & in value for money terms, it’s the best place to stay near KLCC. Large, nicely furnished, well equipped one bed apartment with big windows, open space, super comfortable bed(room). Staff are super attentive, the pool is lovely, short walk to KLCC, Pavilion & Changkat.
• sammi (4/5): - Nearby premises are not safe, are office and residential areas. The photo and the entity are very different, and the ornaments and paint lights do not match. The room was very damp and smelly, the toilet ceiling dripped brown water, and the water from the bath would be clogged. There are no wash basins or toilets in the entertainment hall and dining room on the first floor, and used cups cannot be washed. There are 2 bedrooms on the 2nd floor, one humid and one too hot. There are 2 rooms on the 3rd floor, both very hot, one of which we dare not use because there is a painting scripture (I don't understand the purpose) Benefits: TV and Netflix, a pool but old in need of repair, only one pool cue.
• Kenji (10/5): - Good location and confortable room.
• Eddie (4/5): Please process my refund - The stay was a disaster. Turned on the air-conditioning when I checked in at 10 pm. When i got back from dinner at 1145 pm the room was still hot and stuffy. Called the front desk and a technician came shortly to check the aircon. He was puzzled but went into the switch room to do something. The room started to get cooler about 2 hours later. Bad and disturbed sleep as the room wasnt completely cooled. Couldn't use the internet because the WiFi was out the whole night. I also went down to inform the front desk that I will be checking out tomorrow after making a reservation at another hotel. I asked the front desk personnel to process a refund which he agreed but said he couldn't do it from his end. He said i should speak to hotels.com to process a refund.
• Chris (8/5): KL Feb 2023 - Great secure, central location to roam KL. Good size clean rooms and everything need in a two bed apartment, huge main ensuite. Balcony available but lacked view in the room I experienced.
• Russell (10/5): - Very nice property with friendly staff and convenient location.
• Anjali (6/5): - Very spacious property, courteous staff, prompt and helpful, location is wonderful too but the apt is old and needs some sprucing. there is no dishwasher and the no of utensils are very less for a large family. TVs are outdates and are not smart TVs to no point in having them.
• KHASHINI (6/5): - The service and amenities was excellent. There was a very pervasive smell in the room though. Maybe it has not been aired out recently. Also they went through the house rules which felt a little extreme. Seemed very rigid.
• Robert (8/5): Great location in the heart of Kuala Lumpur - Ignore the bad reviews, but be aware this is a residence not a hotel. Check in was flawless. Great location for accessing the local tourist attractions. Breakfast was a bit of a let down, small serving from a local cafe at the front of the premises. Not the usual buffet you might expect from a hotel. Staff friendly and helpful. The washing machine in our room tricked the power, staff attempted to fix and when they couldn't they transferred our washing to another machine and returned when washed. No room service available and no food or drink allowed at the pool.
• Mohamed (10/5): - Wifi can be better. inttermittent connection
• Verified traveler (10/5): Enjoyable apartment to stay - The apartment is spacious, clean and everything this good. Just the pillows are soft and the bed a bit sunken. Really enjoyed my stay.
• Aida (10/5): Superb Family Stay - Beyond my expectation. Was fuss free stay. Whole family enjoyed. There is a nearby mart & cafe to enjoy.
• Yin Ching (8/5): Good view and comfortable - Staff is friendly and helpful... service great
• Aaron (8/5): - Great value for money and Wonderful moment with all the facilities. Tasteful styling, homely and clean suite. The location is not too far from KLCC and has free parking.and the hotel staff were friendly and helpful.
• Verified traveler (8/5): Spacious, comfortable and well located - We enjoyed our stay at the E&O residences in KL. We had a 1 bedroom apartment. It was very spacious and comfortable. The apartments are well located - close to restaurants, supermarkets and tourist attractions. It would be good if the apartment was a little better maintained. The bathroom vanity units had been water affected and the walls could do with some paint. If you want to self cater the kitchen could have more in the way of cooking utensils. We would happily stay at the E&O residences again.
• Verified traveler (10/5): - Room is huge! Loved it. I wanna move there for good haha
• Verified traveler (10/5): - Very close to Monorail,KLCC, Pavilion Shopping Centre, free CAT bus, food, Twin Towers and KL Tower. Staff both E&O resodenfes and ground secuirity pepole very friendly and helpful Excellent place to stay for holiday
• Grant (10/5): - Great location close to malls, bars, transport links, attractions like the petronas and KL towers.
• C (8/5): - Cleanness needs to improve. Found cockroach in the bathroom during check-in but able to get room change.
• Verified traveler (10/5): - All are so good relax and accomodating. All persons there are very nice ...
• Verified traveler (4/5): Inconvenient stay experience for whole facility. - Not friendly environment for family gathering as guest do not hv access to the residence. Guard are not trained to speak clearly to explain to guest arriving and not familiar with entry procedures. Very inconvenient experience overall.
• Verified traveler (10/5): - Pros: Room big enough, washing and drying machines good, clean enviroment, high security level. Cons: Lighting level in study room (2 room suite) should be increased.
• Alessandro (10/5): Great apartments - Very spacious and well-designed apartments
• Amir (10/5): Highly recommended - Amazing property Very helpful staff
• Verified traveler (6/5): - Day time staff are not helpful at all , pls buck up on yr empathy towards yr customers. It was amazing stay but its just about yr staff in the reception area need to be improve
• Prithvi (8/5): - Liked the apartment & amenities Central location, close to many restaurants Loved the landscaping, lovely pool & palm trees Secluded & good security Lovely view of Petronas twin towers & KL tower
• John (6/5): Not quite up to standard expected. - Sadly the Kitchen worktop and main bedroom headboard covered was with ants, there was a strong foul smell in second bathroom, no spare loo paper in any of the three bathrooms, A real dissappointment after looking forward to a stay in a well respected hotel group property in the middle of KL. Good sized rooms in spacious apartments. Safe parking.
• Verified traveler (2/5): Terrible stay - Only good is security and location. Unit provided is terrible...everything is run down, dusty, dirty, ants crawling everywhere on tables top. Even on sofa!!!....very aged unit. Lots of improvement needed from units condition, to the service rendered by staff. The front desk lady with no name tag need to improve her service attitude....will never stay, quite disappointed with this residence group. Will avoid booking their properties in future. They seriously need to look into training of their staff. Should hv listen to others feedback online and choose others.
• Sharon (10/5): - Breakfast was just ok, apartment was excellent.
• Leslie (8/5): Great stay - Great home away from home
• Verified traveler (10/5): - Clean environments, friendly staff & security is good! With swimming pool & cafes & restaurants within walking distance.
• Sumayyah (8/5): pleasant stay - bathtub water leaked, mattress very hard, balcony doors cannot open, some furniture condition not good since i know the apartment not so new, breakfast is ok. service is good however can be faster and more efficient. overall a pleasant second time stay, thank you! :)
• Verified traveler (8/5): - will recommend it! conveniet location. friendly staff. attentive.
• Eyad (10/5): - Excellent location , very safe , very spacious with nice balcony , very clean .
• Verified traveler (4/5): - Overall arrangment was not quite helpful. Not able to take credit card payment after check in at midnight, can’t arrange airport pick up service even though I left message through Expedia platform 2 days ago. No hair dryer in the room.
• Edwin (6/5): - Twice I have stayed in this property and twice the aircon for the second room is not working properly
• Datasonic Group (10/5): - amazing stay
• Verified traveler (8/5): - The apartment was spacious and in a great location
• Verified traveler (8/5): - Beautiful space and a great location just a short walk from Pavillion Shopping Centre
• Verified traveler (4/5): - Although it has an excellent location but I wouldn’t stay here again. Staff are very friendly, but the property is old, squeaky wooden floors, fridge not working, kitchen smells, stains o. The wall and I n the bathroom, very limited options in the breakfast buffet. First night I had a clogged sink and shower drain, I called and got them fixed, but still This should be taken care of before I step in to the room. The only put 2 small water bottles in the room and when I called and asked for more I was charged for it. I would definitely not stay in this property again.
• Mishal (6/5): Good overall.. room for improvement - They couldn’t locate my booking details at check in time!!! Otherwise for such place it’s good overall and the bed is extremely comfy!
• Verified traveler (10/5): - Good is serving. But food in the morning not good enough. Because every day the same.
• Chevron (10/5): - Fridge didn't work well, we stayed in 2165. Other than that, everything was perfect.
• Irshaad Kyzer (4/5): - Concierge great Reception hopeless Ants in room,
• Ram0516 (10/5): - The Room was cleaned and it has all the amenities. Most of the dishes in the buffet breakfast were delicious and we enjoyed.
• Wei MIng (4/5): - One elevator in Tower 1 was out of service throughout our stay (3 days). This led to endless waiting, including service staff all waiting and sharing 1 elevator. This was our biggest issue. The receptionist at checkin on Monday was less than interested and not warm in greeting, which is quite unlike Malaysian hospitality.
• Emileigh (8/5): Spacious - Very spacious. Love the bath room and their huge refrigerator. Is just a bit troublesome to travel out. And a long walk to buy things. Need to have cards to go in and out from guard house, a bit troublesome when taking taxi in and out from the location. Even taxi get lost sometimes because the location turn in junction is not obvious. It will be better for people who drive themselves.

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