Hôtel Bô Rivage
Location: Chaussée De France 25, Neufchateau, 6840, Neufchateau, BE
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Relax by the Lazy River and Terrace
Take a break at Eden Ardenne Hotel in Neufchateau and enjoy the lazy river or the stunning views from the terrace and garden.
Delightful Dining Options
Treat yourself to delicious meals at the hotel's restaurant or indulge in room service during specific hours. Unwind later with a drink at the bar and savor a complimentary continental breakfast daily.
Comfortable Accommodations and Convenient Amenities
Make yourself at home in one of the 37 guestrooms featuring modern amenities like minibars and flat-screen televisions. Stay connected with complimentary WiFi and appreciate the thoughtful touches such as designer toiletries and daily housekeeping.
Whether for relaxation or exploration, book your stay at Eden Ardenne Hotel for a delightful experience in Neufchateau.
Important Information
- Children may not be eligible for complimentary breakfast.
- Only registered guests are allowed in the guestrooms.
Policies
Check-in: 02:00 PM - 10:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Free breakfast
- Electric car charging station
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Continental breakfast
- Designated smoking area
- Elevator
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Free breakfast
- Safe-deposit box at front desk
- Front desk (limited hours)
- Mountain biking nearby
- Wheelchair accessible parking
- Lazy river
- Access to nearby indoor pool
- Free continental breakfast
- Rock climbing on site
- Cave exploring/spelunking nearby
- Electric car charging station
- Housekeeping on request
- Banquet hall
- Horse riding nearby
- Hunting nearby
- Wheelchair-accessible van parking
- Wheelchair-accessible on-site restaurant
- Well-lit path to entrance
- Stair-free path to entrance
Rooms Available
-
Superior Studio, Lake View
1 King Bed
Overlooking the lake
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Washer/dryer, safe, and desk; cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Heating
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Chef
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Wheelchair-accessible bathroom vanity
-
Superior Double or Twin Room, Lake View
1 King Bed OR 2 Twin Beds
Overlooking the lake
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Washer/dryer, safe, and desk; cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Accessibility - Low-height door lock
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Heating
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Chef
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Wheelchair-accessible bathroom vanity
- Low-height counters/sink
- Low-height desk
- Wheelchair-width doorways
-
Chambre Familiale Standard, vue ville
4 Twin Beds OR 2 Twin Beds and 1 Queen Bed
Overlooking the city
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Washer/dryer, safe, and desk; cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Heating
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Chef
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Wheelchair-accessible bathroom vanity
-
Chambre Familiale Supérieure, vue lac
4 Twin Beds OR 2 Twin Beds and 1 Queen Bed
Overlooking the lake
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Washer/dryer, safe, and desk; cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Heating
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Chef
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Wheelchair-accessible bathroom vanity
-
Standard Double or Twin Room, City View
1 King Bed OR 2 Twin Beds
Overlooking the city
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Washer/dryer, safe, and desk; cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Heating
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Chef
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Wheelchair-accessible bathroom vanity
-
Superior Triple Room, Lake View
3 Twin Beds OR 1 Twin Bed and 1 Queen Bed
Overlooking the lake
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Washer/dryer, safe, and desk; cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Heating
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Chef
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Wheelchair-accessible bathroom vanity
Guest Reviews
- Verified traveler (10/5): - Sehr schön am See gelegen. Sehr freundliches Personal.
- Hervé (4/5): Pour voyageurs d'affaires - nuitée pour affaires. Bonne accueil et sympathique. Pas de réseau téléphonique. Pas de Wifi. Eau chaude accessible après 1 minutes (gâchis et éco-responsabilité). Restaurant bon standing mais un peu cher pour les voyageurs d'affaires. Petit déjeuner correct.
- Karen (10/5): - Eden Ardenne is in such a pretty setting and it is very quiet and restful. They served a very nice breakfast as well.
- JoAnn (10/5): - Beautiful location, wonderful, helpful staff.
- Hans-Rudolf (10/5): Hotel Top / Restaurant Flop - Das Hotel war super, jedoch das im Hotel liegenden Restaurant Aurora ist nicht zu empfehlen. Das angebotene Menue war lecker, doch bei 3 Gängen ist eine Dauer von über 2 Stunden zu lang. Bei Nachfrage wurden noch angeschnautzt.
- Mila (10/5): - Prima
- Kelly (8/5): - The property is cared for and clean. The rooms are spacious and clean. It’s easy to find and the restaurant is very good. I’m not sure how you would get here without a car. There is a train station in town, but unsure of taxi service.
- RAZVAN (10/5): - Vraiment super!
- Anny (10/5): Très bonne literie et bon petit déjeuner. - Excellent séjour. Manquait une ampoule dans le hall d’entrée dès que l’on entrait dans la chambre. Éclairage très faible dans la salle de bain ,pour les dames se maquiller. La planche du wc ne tenait pas quand nous sommes arrivées le vendredi 29/10 , Le samedi soir cela était réglé. Très froid dans la chambre et la salle de bain plus mauvaises odeurs venant de l’evier .
- Thomas (8/5): - Prima!
- virginie (10/5): - L’endroit
- Renate (6/5): -
- Laurence (10/5): - Super hotel à Neufchateau : prix tout à fait raisonnable avec petit dejeuner buffet compris. Magnifique terrasse avec vue sur le lac.
- Alain (8/5): - tres bien
- Lut (8/5): - warm onthaal - mensen aan de receptie bereidwillig - mooie locatie - ruime kamer - - ontbijt heel beperkt en simpel en de zaal was niet altijd netjes.
- Rudi (6/5): - de locatie en onze kamer met zicht op het meer vanop een terrasje was uitstekend, de kamer op zich was mooi ingericht maar kon netter, de badkamer werd wel goed onderhouden, het ontbijt was voldoende maar basic, heel jammer dat het restaurant gesloten was wegens onvoldoende gekwalificeerd personeel en we elders avondeten moesten zoeken,
- CHANTAL (10/5): Agréable - Tout etait tres bien ,propre .... serviable,.... Petit déjeuner tres varié et alimrntation de tres bonne qualité Merci
- Francis (8/5): - Séjour correcte pour une nuit. Site agréable, au calme. Très bon accueil.
- Evelyne (10/5): Aanrader - Zeer vriendelijk personeel (receptionist was ook Nederlandstalig). Propere en nette kamer. Lekker ontbijt.
- Verified traveler (10/5): - Prima ligging aan het meer
- Steph (8/5): - Prima hotel. Een beetje onpersoonlijk wel.
- Verified traveler (8/5): - Zeer vriendelijk personeel , neem zeker een kamer met uitzicht op het meer.
- Verified traveler (10/5): - Peut-être placer un distributeur de boissons et snacks. Sinon, vraiment bien situé et calme.
- Verified traveler (10/5): - Bon accueil... Chambre et literie très propres. Petit dejeuner excellent et copieux.
- Rik (6/5): - geen waterkoker in het hotel te bekomen. eten in restaurant ook niet zo uitgebreide keuze
- bpost (8/5): aan te raden hotel vlakbij stadscentrum - aangenaam hotel vlak bij het centrum. ontbijt sober. kamers mooi uitzicht en zeer goeie bedden. ruime badkamer. vriendelijke bediening.
- Verified traveler (6/5): - Het personeel was vriendelijk, spijtig genoeg spraken ze niet allemaal Nederlands, De kamer oogde heel mooi, maar was helemaal niet proper te noemen spijtig genoeg!
- Céline (10/5): Séjour sympathique - Séjour sympathique à l'hôtel Eden Ardenne à Neufchâteau; personnel hyper sympathique; coin tranquille et belle vue sur le lac
- Bostjan (8/5): Everything ok, except slow wifi - Friendly staff, nice small hotel, no luxury, but functional - good for an overnight stay. Decent breakfast, nice room, even better bathroom, clean. Free on-site parking, very friendly and helpful lady at the reception. The only remark is really slow wifi.
- Verified traveler (10/5): - Hotel bien situé, parking aisé. Très bon accueil, personnel à l'écoute et près à aider!! Chambre au rez de jardin avec petite terrasse donnant sur le lac, très bien!! Chambre spacieuse et propre, grande salle de bain (douche). au calme. Petit-déjeuner assez basique, top de déjeuner en terrasse avec vue sur le lac !! Séjour seule avec mon chien.
- Verified traveler (6/5): - Eten was wat minder
- Nicolas (8/5): Belle chambre, bel emplacement mais restaurant bof - Hotel bien situé personnel accueillant. Chambre duplex bien orientée, seul détail les rideaux occultants ne sont pas suffisamment larges et donc laisse passer pas mal de lumière dès le matin et température dans les chambres assez importante en été. Le restaurant lui n'est vraiment pas top, le petit déjeuner est OK.
- Verified traveler (8/5): - Hôtel soigné et clean, petit déjeuner très bien.
- Verified traveler (10/5): Lovely location - Very nice location by a lake. Room clean and breakfast lovely.
- Verified traveler (8/5): Séjour reposant avec un cadre merveilleux. - Superbe séjour avec un accueil chaleureux. La situation des lieux est merveilleuse avec une vue imprenable sur la base de loisirs. Propreté indiscutable et très bon petit déjeuner. Le point négatif est que lorsque l'on a voulu prendre une douche le matin dans la chambre n°20, l'eau était tiède au début et voir froide sur la fin. Nous l'avons signalé à la réception qui en a pris bonne note et allait faire le nécessaire pour remédier au problème. Dans l'ensemble, tout était très correct.
- Roman (10/5): Good - Good hotel. Everything was clean and nice. I had a room with the look on the lake was very nice. I just didn't like the beds because they where with 2 matresses and you always fall in the gap.
- Nathalie (8/5): Hôtel bien situé remis à neuf mais mal insonorisé - L’hôtel a été remis à neuf, design moderne, état neuf, bonne literie mais escalier métallique dans chambre duplex…une vraie caisse de résonance! Nous étions peu nombreux dans l’hôtel et avons profité des voisins toute la nuit. Je sais pas ce que cela donnera avec beaucoup de familles? … Autre point négatif: avec les règles COVID on devait manger dans la chambre mais pas de chaises ni d’espaces suffisant. Le personnel est très sympathique, sauf que j’ai appelé de nombreuses fois pour savoir si je devais réserver le repas à l’avance. Encore le jour même, on m’a assuré que non, et résultat: il n’y avait plus que des pâtes chères pour un plat peu digérable. Carosccio et dessert bons. Et la bouteille de vin à 2€99 dans le commerce (Delhaize du coin) facturée à 22€ nous est aussi un peu restée sur l’estomac. On comprend bien que le contexte actuel est difficile mais bon… Bonne situation
- Verified traveler (6/5): Sympa - L'hôtel est un point de départ sympa pour découvrir la région. Le parking sur place est un avantage. Les circonstances étant, nous avons été obligés de manger dehors, sous tonnelle, où il fausait venteux et froid; le 2° soir, nous avons dû manger dans la chambre, à cause du mauvais temps. Malheureusement, dans le type de chambre que nous avions, il n'y avait qu'une chaise et une petit coin de table pour prendre notre repas. Notre chambre était également mal isolé contre le bruit. Un ronronnement constant a gâché nos nuits. Dommage. Espérons que l'Eden Ardenne puisse rapidement rouvrir son restaurant pour un meilleur comfort.
- Claire (8/5): TB - Très bon rapport qualité/prix. Personnel très accueillant, logement propre et lit confortable. L'isolation acoustique est moins bonne
- Dominique (8/5): Suggestions - L'accueil était super. Le petit déjeuner copieux, le souper délicieux. Le personnel est très sympathique et serviable. Par contre, nous avons eu un peu froid. Le chauffage est trop petit par rapport à la pièce. Et on n'avait pas de couverture supplémentaires. Nous suggérons que les chambres soient équipées de bouilloire électriques.
- Gilles (8/5): - Le plateau repas n est pas en adequation avec le confort de l hotel mon menu: une salade sans assaisonnement,un poisson en papillotte froid trop cuit et sec,avec des pommes de terres froides et pas cuite,une tarte au chocolat mal decon gelee,tous pour 25 €, c est un peu cher payé
- joeri (10/5): Heel leuk mooi hotel - Het is een heel goed hotel, echter wiffi was een ramp, doch hebben ze ons gezcht dat ze een nieuw instalatie gingen laten plaatsen.
- Verified traveler (8/5): - Leuke familiekamer. Goed onthaal. Klein tafeltje op de kamer om op de kamer te kunnen eten. Badkamer is groot genoeg. Wel veel lawaai te horen in de kamer van andere kamers en inkomhal. Restaurant: ontbijt was ok, avondeten was rampzalig. Nog nooit zo slecht gegeten. Het eten smaakte naar niets, was uitgedroogd en koud. Ga liever elders eten afhalen.
- Nancy (10/5): Mooi zicht vanuit duplex met balkon op het stuwmeer - Gezellige kamer met trap nr boven en met kleine frigo en balkon in de zon met uitkijk op meertje, na een wandeling tot aan kinesys kan je langs is en weides padje volgen en mooie wandeling in de natuur maken met hond.
- nathalie (8/5): - Acceuil , propretė, petit dejeuner . Tout etait vraiment bien . Merci :)
- Nelly (8/5): J'suis pas maniaque ... mais ! - Je connais l'hôtel pour y avoir séjourné à plusieurs reprises pour mon travail. Ici, j'ai ajouté une nuit pour visiter. Dans l'ensemble, je suis satisfaite. Hélas, un élément est venu perturber légèrement ce séjour: les essuis de bain étaient de vrais chiffons qui ne semblaient pas très frais. Je le signal à la réception qui me répond que c'est parce qu'ils étaient trop nombreux dans le séchoir ... et ne me les échange pas ! Le lendemain matin, suite à une nouvelle demande de ma part, le nouveau réceptionniste vient m'en apporter de nouveaux impeccables ! J'ai enfin pu prendre ma douche!
- BENOITV (4/5): - Kamer niet hygiënisch en badkamer onaangename geur.
- M (6/5): - Hotel ziet er over het algemeen mooi uit, maar wordt niet goed onderhouden. Ook de kamer werd bij een verblijf van 3 nachten niet schoon gemaakt. chocomelspetters van de vorige gasten zat nog op de muur. Er werden alleen dagelijks schone handdoeken gegeven. De shampoo en douchegel wordt niet aangevuld. Ontbijt is karig en chaotisch. Avondeten is oke, maar verloopt ook chaotisch.
- Ingrid (8/5): 2 nuits détente - Deux nuits passées en couple dans cet hôtel. Les + : + Très bel accueil. + Situation près de lac + très calme + Personnel très correct. + Literie confortable + Restaurant très bien + Petit déjeuner correct (adapté Covid donc buffet servi par le personnel) Les - : - Chambre un peu négligée. Toiles d'araignées. Signalé à la réception puis 1h plus tard quand nous sommes revenus, le problème a été réglé. - Chambre négligée aussi niveau accessoires : support papier toilette, barre de fixation de la paroi de douche, pommeau de douche. - N'oubliez pas de réserver tôt assez au resto....Mais bon, ça a permis de découvrir ce super resto italien dans le centre de Neufchateau : La Vendetta... A conseiller...
- Sabine (8/5): - Mooi locatie. Mooie grote kamer. Lekker ontbijt. Alles was er netjes.
- Romina (6/5): - Leuk hotel, hadden een ruime kamer, kon wel een beetje beter gepoetst zijn vonden wij. Kamers op zich vrij proper maar de ruimte naar de receptie toe was niet netjes. Restaurant leek meer op een schoolkantine. Ontbijt lekker en alles netjes verzorgd. Wel jammer dat iemand anders het eten van hen op onze rekening gezet heeft, weinig controle over, enkel kamernummer moet worden doorgegeven. Prijs/kwaliteit wel in orde.
- Verified traveler (10/5): - Leuke locatie, rustig gelegen en toch dicht bij het centrum.
- Stephane (8/5): Bon séjour de 2 nuits dans une belle région - 2 nuits agréables au bord du lac. L'hôtel était bien et les alentours super. On a eu chaud pendant les nuits par contre car on n'avait pas l'air conditionné. Le déjeuner était bon.
- Bart (8/5): - Comfortable and up-to-date rooms. Dinner was nice as well. Good value.
- Nele (8/5): - Een gezellige en kindvriendelijke bestemming. Heel aangename sfeer. Het personeel is heel behulpzaam maar laat hier en daar een steekje vallen. Er worden duidelijk inspanningen gedaan om aan de coronamaatregelen te voldoen zonder dat de sfeer hierdoor verminderd.
- Eddy (2/5): - De kamer was niet proper , de plinten lagen van de muur, er waren gaten in de gordijnen
- Mohammed (10/5): Belle expérience - Beau petit séjour en Famille (Couple 2 enfants) dans cet Hôtel accueillant. Le personnel est disponible et serviable et le sourire s'est ressenti malgré le port du Masque Nous avons dormis dans la Chambre 24 côté parking, silencieux malgré tout. La chambre dispose d'un lit double et en mezzanine de 3 lits simples Le cadre est verdoyant et apaisant un centre commercial et un Lidl se trouvent non loin à proximité Hôtel à 30 min des Grottes de HAN
- Marc (10/5): Een aanrader als tussenstop - Zeer vriendelijke mensen, prijs/kwaliteit zeer goed. Aan receptie ook mogelijk om in het Nederlands geholpen te worden. Restaurant ook heel goed, bij goed weer een fantastisch uitzicht op de terras. Ook hier zeer vriendelijk personeel
- Thomas (8/5): - Très bon séjour dans un cadre sympathique
- Verified traveler (10/5): - Week-end en amoureux on ne pouvait mieux, à part le temps ... mais notre chambre avec vue sur le Lac nous a ravis . Petit déjeuner parfait . Un seul point à revoir... le bar ferme beaucoup trop tôt 22h . Avec des amis on nous a refusé un dernier verre, alors que juste 22h .
- Verified traveler (6/5): - Restaurant à améliorer... les plats ne sont pas à la hauteur des attentes
- Verified traveler (8/5): - Staff were a bit off-hand. Restaurant was fully booked, no offer of sandwiches, no suggestion of where else to eat. Shame, hotel was clean and newly furnished etc.
- Emmanuel (10/5): Les Ardennes Bucolique à l'Eden - Week-end magnifique, dans un cadre merveilleux et calme. Chambre famille en duplex très propre et fonctionnelle. Merci pour votre accueil et vos petits déjeuners.
- Verified traveler (10/5): - hotel très bien tenu, petit déjeuner complet, personnel aimable et compétent. Très bien
- Verified traveler (6/5): - Oreillers trop petits... Un effort à faire sur le nettoyage
- Verified traveler (10/5): - Vue impressionnante sur le lac et la forêt depuis le balcon de la chambre
- Janet (8/5): - We stayed for one night. The family room was a good size. Staff were friendly and the evening meal and breakfast were good. We had to ask for loo roll as there wasn’t any.
- rudy (8/5): Voor herhaling vatbaar al mag het iets netter! - Zeer goed bed in een moderne kamer, met een balkon en zicht op een meer. Een 3 sterren ontbijt zoals het hoort. Jammer voor een hotel van amper 7 jaar, enig verval was reeds zichtbaar. De netheid was eerder ondermaats. Naast het meer was er niets te beleven in de nauwe omgeving, het was er wel rustig en stil!
- Verified traveler (8/5): - The lake view was very nice. Beds were comfy. Needs 2 pillows per bed I think
- Thibaut (10/5): Un moment agréable - Un moment de paix dans une journée bien remplie. Literie très confortable et accueil très agréable
- Fritz (2/5): Super gross and filthy room .... - I doubt the room has been properly cleaned since new. There was so much grease and muck in the shower, that i actually slipped in it. It was so filthy that we ended our stay the same.night we checked in. And the staff tried to give me.lip about waking them up to get a new room .. in the end she calmed down after i showed her pictures of the filth, and i got.my money back... i would upload the pics here , but the app wont let me.for some reason...
- nazanin (8/5): - The hotel is a perfect place for couples or a family. It's neat and clean. The surrounding is beautiful and the staff are friendly. The negative points is that There is no wifi.
- Gill (8/5): Great walk around the nearby lake - We had an overnight stay here on our way back home to the UK. Good parking for cars, out of the town a little so nice and quiet and the gem is that it overlooks a nice lake with a walk around it to stretch your legs after being in the car all day. Room was very white and bathroom modern. Breakfast choices not bad and a friends welcome at the front desk. Would stay again.
- Steven (8/5): Touring Europe - Good accommodation, 10 minutes walk to town. Good parking and access to all floors via lift. We missed out on eating in the restaurant, as it was already fully booked by 5pm. Pillows were a let down.
- Hollow (8/5): - In zijn geheel goed in orde. Alles erbij zoals het hoort alleen ontbijt kon beter
- Verified traveler (10/5): - We were surprised there was no air conditioning. We were on the ground floor, no windows, and only a full size door that could be opened, which left us feeling vulnerable to leave open when sleeping.
- Connie Tirabosco (10/5): Pleasant modern hotel - Very good hotel given there isn’t a lot of choice in this small town. We were visiting a friend for a couple of days and it was perfect for our needs. Clean, modern, very comfy beds and nice bathroom. Located by a lake so very nice views too.
- Verified traveler (8/5): Good enough. - Good enough. Could use a deep clean. Mostly clean but there were a few spiders and the paint is tired, some holes in the curtain and for some reason my towel had a 2” x 3” hole in it. Surely that had to be seen by housekeeping. Quiet room unless you need to keep a window open (no ac). We heard a dog barking and a woman having much more fun in her room than we were having in ours. My wife says she was faking it... good basic breakfast. Staff all seemed nice and helpful.
- Prits (8/5): A real gem in a quite town! - We had a split level family room which could comfortably accommodate a family of 5. The room was modern and very clean with a balcony overlooking a lake and lush surroundings. A perfectly refreshing overnight stay during our family holiday in the Ardennes. One I would definitely consider returning to.
- Ian (6/5): Faulty hairdryer & full (?) restaurant - Disappointed to be told at check in (7pm) that the restaurant was full and we would have to eat elsewhere. Noticed when back at the hotel (after eating elsewhere) that the restaurant was empty inside and only a few tables being used outside. So don’t understand why we couldn’t eat there. Also,a really warm night but no air conditioner anywhere in the hotel- so a very uncomfortable night. Room was clean and ok, but a hair dryer fell apart when used and was dangerous. Breakfasts was ok.
- Miranda (8/5): Beautiful view! Very kind & friendly staff! - Beautiful location, very nice staff, good value for money considering the breakfast included, and the facilities/rooms. Definitely worth booking the lake view rooms, with a balcony too. Restaurant in the hotel is very good, but can get busy. Food is excellent! Again, very nice staff who made the whole stay so enjoyable.
- Chris (10/5): Nicest hotel on our trip - Room and bathroom were large, very clean and very modern. "Continental" breakfast included scrambled eggs and bacon when we were there. That was a pleasant surprise. Nice view of river. Easy access to Bastogne. Definitely recommend !
- John (6/5): - Good location overlooking lake. Staff v. good and helpful. Modern style hotel but bathroom basin impractical non-draining design and shower flow poor. Towel hooks assume 2m tall customers! Bedroom fittings open shelves but adequate. OK for overnight stop only
- John (4/5): Rubbish - Avoid. Hotel tired and dirty. Only offered one choice of meal in restaurant after 9 hours travel. Apparently we had to preorder meals!!!??? They didn’t even tell us that at check in. Ate in the town at Italian called la vendetta which was a life saver!
- Kevin (10/5): Eden Ardenne - A very non descript hotel from outside, but the staff were extremely friendly and helpful
- Verified traveler (8/5): Good hotel at a fair price. - Nice hotel...Great Lake view. TV and outlets didn't work until I went to the front desk and had them flip on the breaker. Overall, good hotel at a fair price.
- Carolyn (8/5): Comfortable hotel, exceptional food,great location - The hotels location was wonderful, overlooking a beautiful lake and well positioned to reach France, Germany and Luxembourg. Rooms were comfortable, smaller than anticipated, with no tea or coffee making facilities. The bed was ok, although we had to ask for more pillows, as the one each they gave us was very thin and not conducive to a good nights sleep. The bathroom was spectacular and the shower wonderful! The toiletries were of a good quality and the towels HUGE and soft. Breakfast was good, but the evening meals were out of this world - just exceptional! Worth the journey on their own!! The downsides? The bathroom could have been cleaner! Said wonderful shower is in need of a deep clean - the walls and floors had limescale marks on and the edges of the floor in the bathroom also needed a good scrub! Which brings me onto my next point - staffing! The staff are wonderful - very welcoming and helpful BUT it is clearly run on a skeleton staff, and they don't stop! It would certainly benefit from some extra hours to do deep cleans. The first night in the restaurant it was very busy and there was one member of staff in there - he was maitre d, barman, waiter, food server etc etc. It was too much for one person, he was running around like a wild thing! It also looked like there was one chef in the kitchen, so how he produced the quality of food he did, is highly impressive! On the whole, it was a nice hotel and if we were in that area, we would certainly stay there again!
- Terence (10/5): Lovely Location - Family room spacious, although no coffee facilities in the room hotel has a restaurant with bar.
- Ian (10/5): modern hotel next to lake - Eden Ardenne is a modern hotel overlooking the lake in Neufchateau. the rooms are spacious, the family room particularly so with a double bed on one level and two single beds on a mezzanine floor. Bathroom was modern with large shower and multi head spray. breakfast was included and is usual continental style with bacon and poached eggs. Good coffee and delicious mini croissants. Staff were very helpful and spoke embarrassingly good English. Good location for exploring the Ardenne region and Bastgone in particular. Museum at American memorial is the best WW2 experience I've seen. Bois Jaques, on road to Foy also worth a look for Band of Brothers fans.
- Philip (8/5): no need of words - We arrived very late, having phoned the hotel to tell them of the delay. The key was where we were told it would be so we let ourselves in and into th3 room (10 30 pm). I had a little trouble persuading the you ladies cleaning up the restaurant to serve us with a drink after a very long and delayed journey. Reluctantly they did. Next morning the same young ladies were around at breakfast. There was no service, all help yourself, though they did keep the buffet topped up. The hotel is very chic and modern, in a calm and peaceful setting overlooking the lake. Maybe this level of do-it-yourself is what the Belgians like but we shall think again before returning, despite its being in a very convenient stopping place between the channel ports and Germany
- Nicholas (6/5): disappointed - The family room was far to hot with one small windows. The beds were comfy. However there were cigarette butts everywhere Breakfast was fine but would notnstaynagaim
- Verified traveler (8/5): - Very pleasant modern and clean hotel, helpful and smiling receptionist, ample free parking. Unfortunately could not tell us what was to be on the menu for tea at 5.30pm as chef not back, so went elsewhere.
- James (10/5): Hotel Eden Ardennes - We stayed there for two separate nights as part of our annual motorcycle trip. The hotel is set on the edge of the town and is deceptive. You wouldn't think from the front of the hotel that there are the patio areas at the rear. The hotel appears to be very new and the staff are extremely helpful. The restaurant was very good, everybody throughly enjoyed the food. The rooms are clean and everything worked as it should, the showers are very good and great after a long day motorcycling. Thoroughly recommended.
- Pan Rider (10/5): Great Hotel - From the outside it looks nothing, get through the doors and into the rooms, fantastic. Staff very pleasant, food excellent, service great!
- Jerold and Gail (10/5): Neuf Chateau - The hotel was very nice and clean. We never did get the air conditioning working properly, but we were able to open the window. The hotel personnel were very friendly, and the breakfast buffet was very nice to have especially since there are really no other restaurants in Neuf Chateau. The location was great for us since we wanted to visit Luxembourg City, Bastogne, and make a quick trip to The Netherlands.
- Carla (10/5): Beautiful spot tucked away in Neufchateau. - Other than the fact that someone had left the toilet used when we first got there, (kind of weird, maybe a worker?), but the rest of the room was spotless. Nice bed. Very modern black/white motif on the inside. Nice breakfast. Nice view out the back with a little balcony or patio to have breakfast. Very quiet town, and a lovely spot to get away. Would return if we were in the area.
- Verified traveler (10/5): - Very helpful staff, good breakfast, nice clean room. Would recommend it for those looking for something in that area.
- Verified traveler (8/5): Good stop over - with dog & children - Dog and child friendly hotel, clean and convenient stopover. Lake view room for 2 adults, 2 children and a dog was perfect. Nice lake below hotel for dog and child walks. Good value, and nice restaurant attached - also dog/ child friendly!
- AZ USA (10/5): 2 Day Stay - We had great stay for two days exploring the surrounding area. The hotel staff was excellent.
- Verified traveler (8/5): great location - Very Nice hotel clean and tidy
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