Del Glaciar Libertador Hotel

Location: Av. Libertador 587 , El Calafate, ar

Star Rating: 8.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Restaurant
• Family rooms
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Public transport tickets
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• 24-hour security
• Delivered food - securely covered
• Key card access
• Mobile app for room service
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Japanese garden
• Fishing nearby
• Horse riding nearby
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Double or Twin Room

  Providing free toiletries, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The twin/double room provides a wardrobe, a safe deposit box and heating.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Superior Twin Room

  Providing free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room provides a wardrobe, a safe deposit box and heating.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Double Room

  This room features a double bed and a private bathroom. Maid service is provided.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bidet
  • Linen
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window

• Twin Room

  This room features 2 single beds and a private bathroom. Maid service is provided.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window

• Family Room with Bathroom

  Featuring free toiletries, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The family room features a wardrobe, a safe deposit box and heating. The unit has 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window

• Superior Quadruple Room

  Featuring free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. The quadruple room features a wardrobe, a safe deposit box and heating.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Superior Triple Room

  Providing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. A wardrobe, a safe deposit box and heating are provided in this triple room.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Melo (8/5): Valeu a pena. - Localização excelente. Cordialidade da proprietária excepcional. Cancelamento de uma diária reservada para período posterior ao que estava hospedada. Meus planos eram ir para El Chalten e retornar para o mesmo hotel mas não foi possível.
• Sonia A (9/5): -
• Daniela (4/5): Looked cosier than it was. - Breakfast and looks Too hot in the room, to noisy all night and bright, too small, bathroom was broken and they got to work but not 100%. Staff was very dry. No TV
• Júlia (7/5): -
• Raquel (8/5): - O quarto estava sempre quentinho, até o piso. Pouca diversidade no café da manhã.
• Kim Marie (7/5): Ideal für einen kurzen Aufenthalt - Die Lage ist sehr zentral mit nur wenigen Minuten zu Fuß zum Zentrum. Unterkunft bietet Frühstück und Aktivitäten an. Ideal für einen kurzen Aufenthalt. Das Zimmer war sauber und geräumig, aber das Bett war extrem unbequem und hart. Es hat sich angefüllt als würde man auf dem Fliesenboden schlafen.
• Louise-Andrée (8/5): - Excellent positionnement, près des restaurants, à quelques pas de marche.
• O.tomcat (10/5): - Everything was very good. Staffs, location, cleanliness, breakfast Nothing
• O.tomcat (10/5): - Everything was very good. Staffs, location, cleanliness, breakfast Nothing
• Rosbin (8/5): Lugar bonito, sencillo y acogedor - Muy bonito, adecuada calefacción para las temperaturas tan bajas del lugar. Acogedor, muy limpio y el personal agradable y servicial… No tenía TV… es lo único que podría agregarse… el resto muy bien
• Ricardo (8/5): - A arquitetura e o espaço
• Alejandra (10/5): -
• Ahumada (5/5): -
• Iara (10/5): Estadia incrível em um hotel maravilhoso e super fofo!!! - O hotel está super bem localizado, muito limpo, café da manhã muito bom e o atendimento maravilhoso! Faltou mais um espelho no quarto kkk. O resto tudo perfeito!
• Glen (8/5): - Location was great and breakfast was very nice The room was very basic but I acknowledge the price so it was fair
• Roberts (10/5): Coolest place in El Calafate - Best location(close to everything)and absolutely a gorgeous hotel. The staff was awesome and extremely helpful and accommodating. Breakfast was ok. The only place I would stay if I returned
• Lima (10/5): -
• Jimenez (8/5): - La ubicación El desayuno
• Constanza Noemi (10/5): Buen precio-calidad si necesitas un lugar lindo y tranquilo para descansar por la noche. - Súper cumplidor en relación precio y servicios. Si no vas a pasar mucho tiempo en el hotel es ideal porque las camas son cómodas y el agua de la ducha tiene buena temperatura! El desayuno muy bueno, completo, las chicas muy amables te ofrecen jyq o huevos revueltos aunque no estén servidos en la barra. Un plus es que podes dejar tu valija guardada en el hotel si tenes mucha diferencia ente el check out y tu vuelo. La ubicación es ideal, muy cerca de la terminal y en dos cuadras arranca el centro. Me hubiera gustado que las habitaciones tenga más luz o tengan más intensidad! Al tener una sola ventana que da hacia adentro me daba la sensación de encierro.
• Silvia (5/5): - Habitación muy pequeña y sin nada de luz. Las habitaciones muy pequeñas con poco espacio.
• Tom (9/5): - Absoluut aan te bevelen want proper, ruim, gezellig. Te veel gedoe met de check in om een digitale sleutel te krijgen.
• Juste (9/5): -
• Liliana Raquel (10/5): Maravillosa Estadia!!!! - Muy pintoresco el hotel, muy limpio, excelente ubicación, muy buen desayuno, todo el personal de una cordialidad absoluta!!!! Super recomendable!!!!!
• ANA MARIA (10/5): - Acogedor alojamiento en el centro de Calafate. Todo muy limpio. Personal muy amable. Excelente calefacción de suelo radiante para un buen confort. Desayuno correcto Quizás que el baño fuera más cómodo
• Noreen (9/5): - Liked the cosy welcoming atmosphere. Staff were very friendly.and breakfast, the ususl fsre was well presented. Valentin was especially helpful. A very efficient and professional front desk man, who had terrific people skills. Service with a smile, much appreciated.0 The bed was a little too firm.
• Linda Yamile (10/5): -
• Richter (10/5): - Excelente ubicación
• Christian (9/5): -
• PASCAL (9/5): -
• Patiño (6/5): Pasable pero no lo recomendaría - La ubicación es excelente, muy fácil acceso a lo que yo creo es el centro de Calafate, muy bonito para salir a caminar de noche y buscar algo para comer. En mi opinión no se trata realmente de un hotel sino de un hostal. De hecho en otras plataformas aparece como tal pero aquí se vende como hotel. SI fuera un hotel el precio es razonable pero para un hostal muy caro. El ruido del pasillo entra fácilmente a la habitación, se escuchaba gente hablando o gritando a altas horas de la noche y eso que yo llevaba tapones para dormir. El baño olía mal y el internet no funcionaba muy bien. El desayuno fue una gran desilución pues prácticamente no había nada, el primer día solo vi cereal o pancackes, ninguna opción muy nutritiva ni suficiente para los tipos de tours que se hacen en Patagonia. El último día vi que las personas pedían opciones calientes, aparentemente había que solicitarlas. En ningún momento nadie me informo de esto ni fue ofrecido, eran muy diligentes en preguntarme mi número de habitación pero nadie se molesto en explicar esto. La verdad, aunque el lugar es bonito no lo recomendaría por su relación precio-calidad, si se trata de alguien que va como backpacker, todo bien pero alguien que busca algo más cómodo entonces no.
• Jule (9/5): -
• Andrea (4/5): Cold like a glacier - The hotel is centrally located and the staff was very friendly. The property is old and needs to be renovated. The room was very cold and uninviting when we stayed there beginning of april. We didn’t feel comfortable at all. The bed was hard and it was quite noisy from the street and other guests passing in the patio. You need to install an app to access the room which is very unnecessary.
• Jose (7/5): -
• Carlos (5/5): Defraudados - La fachada, era lo más parecido a lo que ponía en booking La habitación no tenía armario y no disponía de una ventilación adecuada. La ducha no tiene ni mampara ni cortina y es imposible que el agua no se salga. No creo que realmente sea un hotel con las prestaciones básicas de un hotel
• Marco (7/5): Friendly staff. Great location. Good for your money - Great staff & location. It’s a central warming system so the room got really hot sometimes. This is great in the winter but not in other times.
• Federico (3/5): -
• Gizem (7/5): -
• Jenna (6/5): Just okay - The location was good and the breakfast was good We were told the breakfast finished at 10 but when we went it had actually finished at 930 and there was no effort made to correct it. The room was okay, quite small, I also wouldn't really call this a hotel, it's a hostel with private rooms available. It was okay for the price but wouldn't stay again.
• Ufuk (7/5): - Konum çok iyiydi. Otel temizdi. Yatak rahattı. Kahvaltıyı beğenmedim. Temizlik yapan kişiler çok gürültü yapıyorlar.
• Maria Aracelly (5/5): Regular - La ubicacion El desayuno y las instalaciones muy regulares.
• Lu (7/5): -
• Angeljca (6/5): -
• Mariam Salazar (9/5): - Muy amables,habitaciones grandes y cómodas. Muy limpio todo. El baño nos pareció pequeño.
• Mher (7/5): -
• Marisol (7/5): Estuvo bien, pero podrían mejorar - La ubicación El personal era muy frío, como desganado, excepto una chica que estaba de tarde, que ella sí fue muy simpática y nos explicó con mucho entusiasmo que podíamos hacer en la ciudad. Nos ofrecieron usar la heladera de la recepción para guardar nuestras cosas porque la habitación no cuenta con frigobar, y cuando fuimos a guardarlas, la chica de la noche nos dijo que era de uso del personal, y las terminó guardando pero de mala gana, cero amabilidad. Sentimos que no estaban capacitados para tratar con turistas, pero tampoco es que lo pasamos mal, solo que podrían ser más entusiastas y cordiales dada la actividad que realizan. El desayuno muuuy básico, demasiado. No tiene frutas, no tiene medialunas, el jugo de naranja súper aguado, el fiambre tenes que solicitarlo al personal, y las empleadas que atienden el desayuno, se sentaban a desayunar todas juntas antes de que termine el servicio, con lo cual, ni te atendían, ni limpiaban las mesas para las personas que aún seguían llegando en horario. En líneas generales podría decir que tiene muchas cosas por mejorar, y que nosotros no somos muy exigentes, pero a lo mejor para otras personas que sí lo sean, no sea un lugar de lo más recomendable..
• Miranda (7/5): -
• WEI (8/5): Good location very convenient to Main Street and restaurants - Location No table and chairs in the room, shower head is not stable
• Lena (4/5): Good location but rooms lack comfort. - The location was good and central. The breakfast has a good selection. The staff is nice. It was very dirty, lots of hair on the floor and on the bed. We could hear everything from our neighbors and also the noise coming from the main street was bothering us all night. The mattress was a nightmare, after just one night we suffer from back pain.
• Anna (7/5): Correcto - Céntrico y correcto La calefacción estaba a una temperatura desmesuradamente alta y no se puede regular.
• Victoria (8/5): -
• kévin (5/5): -
• Diana (8/5): - Localização Andar superior sem elevador
• Sonja (8/5): -
• Luis Felipe (7/5): -
• Ana Javes (9/5): - Equipe atenciosa, prestativa. Hotel bem localizado e confortável. Bom café da manhã. Quartos poderiam ser melhor iluminados
• Wilma (8/5): - Schönes Frühstücksbuffet mit 🥞 Pancakes, Zimmer praktisch, alles funktioniert, Lage schön zentral. WLAN etwas langsam, bei Anmeldung WhatsApp nutzen nervt
• Pedro (9/5): -
• Lewis (8/5): Very friendly and helpful staff - Very good and friendly staff, thoroughly explained the property and surrounding area. The location is about 10-15min walk from main streets. The room is quiet and clean.
• Andy (9/5): OK hotel in a good location. - Good location, at one end of the Main Street. Pricey for what it is. Noisey room, no opening window except onto the outdoor walkway, which is overlooked by people walking past. Check in took forever and felt I like a naughty school kid. “Breakfast is 06:30-09:30, not 5 mins before or 5mins after” “use the small towels for cleaning your face, not the large ones, we don’t want makeup etc on the large ones” “make sure you read and understand the terms and conditions”.
• Gabriel (8/5): -
• Renato (8/5): -
• GiovanniTovo (8/5): -
• Carole (8/5): Tres Bon Sejour - L’accueil, le confort des lits et le petit déjeuner Manque d’insonorisation
• Filippo (6/5): - Colazione ottima e abbondante. Disponibili escursioni organizzate da prenotare in struttura. A due passi dalla strada principale. Rapporto qualità prezzo rivedibile per la qualità delle camere
• Ricardo (7/5): - ubicación excelente, muy buena la chica de recepción para cheq in por la mañana
• brigitte (7/5): -
• Esteban (5/5): Estuvo bien, pero tienen mucho para mejorar - La ubicación es muy buena, especialmente para el que cuenta con movilidad propia. Las habitaciones están bien, mas bien estandar. El personal a cargo del desayuno es muy amable, lo mismo el personal de limpieza. El personal de la recepción (algunos de ellos, no todos) podría mejorar sus modales, ser mas profesionales. En particular tuve inconvenientes con la reserva, debido al paro nacional, algunos del grupo no pudieron llegar a tiempo y perdieron dos noches. Si bien la reserva estaba hecha como No reembolsable, y se entiende bien lo que eso significa, hubo una falta de empatía total por parte del establecimiento al respecto. Claramente no tienen una orientación a la satisfacción del cliente. Por eso no podría recomendar usar este establecimiento.
• Carlos (9/5): -
• Raimund (10/5): -
• diego (10/5): -
• Juan (10/5): -
• anne (6/5): - Breakfast was good. Ground floor room wasnt the best
• JOSE MARIA (9/5): - La singularidad del edificio La escalera para acceder a la tercera cama
• Narjara (7/5): Ótimo acesso - Fácil acesso Limpeza. O banheiro estava sujo que acessei pela primeira vez. Custo benefício não equivalente
• Gavin (8/5): -
• janine (10/5): - Amamos a localizacao, o cafe da manha, funcionarios simpaticos! O quarto é lindo e limpo!
• Andrew (7/5): Ok, but not brilliant - Good location Decent breakfast Small rooms No external window on some the rooms - overlooked an internal walkway, so not much privacy Poor room ventilation
• Monika K (8/5): Trochę pozytywna - Lokalizacja Hałas, brak możliwości przewietrzenia pokoju, było czuć wilgocią
• Selena (8/5): - Ubicación excelente, desayunos ticos y personal agradable La habitación es pequeña al igual que la ventana, por lo que ingresa poco aire y en esos días hizo calor pero no había abanico ni A/C en la habitación.
• Miriam Liliana (6/5): Solo buena ubicación y limpieza, no volvería - La ubicación, la limpieza y destacó el agua de cortesía diario.. El desayuno muy básico, no tiene frigobar en las habitaciones y desde la habitación se escucha el caminar y hablar de otros pasajeros..en ningún lado hay una pantalla de TV para poder ver alguna noticia mientras estás allí… ningún servicio aparte del desayuno..
• Gregory (10/5): -
• Renata (10/5): Recomiendo - Buena atención, el hotel es muy lindo, la habitación cómoda y super limpia. El desayuno me gustó mucho y me pareció variado.
• Lucía (10/5): -
• Marta (9/5): - Nice staff, clean, close to the center
• Magali (8/5): - La atencion fue muy buena, nos toco una habitacion cerca del cuarto de maquinas y lo mencionamos que nos molestaba el ruido y nos la cambiaron sin problema. La habitacion es muy limpia y prolija, el desayuno casero y rico, lo unico que te dan poco jamon y queso. Buena relacion calidad precio. Recomendado
• Gabriela (10/5): - Me gustó mucho el trato de todo el personal. Me dieron respuesta a todo y todo fue impecable. Hicieron de mi estadía de la mejor
• Damian (10/5): -
• Ingrid (1/5): - Fiz uma reserva para o ano novo e não tinha recepcionista no hotel para me atender. No Booking constava que a recepção era 24 horas.
• KrazyKris (8/5): Clean, Friendly, Helpful - Clean, Friendly, Helpful, Clean towels each day. Beds made each day, Breakfast was free and good variety, Access to filtered hot and cold water, The young girl that worked the front desk was amazing and friendly. Good location cause you can walk from the hotel down one side of town and then back up the other side and then you were back at the hotel. Across the street from the hotel was a huge hill with stairs you can walk up to and see the sunset. All the rooms windows and doors faced a courtyard, so when people walked by you heard everything. No AC, small window to open and no air flow. The staff at the desk lied to us about the laundry services saying it was not working, but when we waited till the next day and spoke with the young lady that worked the front desk she said the laundry is working and we were finally able to do our laundry after traveling for 2 weeks.
• Fanni (9/5): -
• Alex_56 (9/5): - Posizione e camere Accoglienza
• ilaria (9/5): - Bellissima struttura, posizione ottima a due passi dal centro. La poca cortesia e disponibilità del ragazzo alla reception.
• Tsz Chun (10/5): A very cozy hotel - A very cozy hotel! It is only a very short walking distance to the main street and restaurant (max. 5mins). The hotel is very good for family to stay because it had a double bad room (Duplex) and close to a small playground.
• Catrine (8/5): - Hyggeligt. God hjælp fra personalet. God morgenmad Der er MEGET lydt. Der vil sige man kan høre fx snorken fra værelserne ved siden af eller at man ikke kan sove længe da man vågner når de første står op pga larm fra kufferter der ruller forbi eller folk der snakker
• Van Regemortel (8/5): was heel goed - locatie heel goed ook de trips die ze voorstellen zijn heel leuk het vervoer
• İlkay (7/5): - Location Del glacier hotel resepsiyon görevlisi Bizi karşılayan görevlinin elimizde Arjantin pesosu olmasına rağmen bunu kabul etmemesi, Amerikan doları varken 50 dolar para üstü verememesi ve kredi kartı ile ödemeye zorlaması ve 10 amerikan doları haybeye Change için ödenmesi kötüydü. Bize tavrı da kötü idi. Aptala anlatır gibi davrandı. Havlu neler için kullanılmazı anlattı. Havluya ayakkabı silmeyin gibi şeyler anlatması çok saygısızca idi. Pasaportuma göre davrandı ise çok daha kaba ve ülkeme saygısızlıktı. Kahvaltı eksikti. Bir haşlanmış yumurta olabilirdi. Ne kadar para kaybederki bir otel işletmesi bir yumurta vermekle??!! Bir acı-ekşi seçenek olabilirdi. Sırf tatlı yemekten vücut sinyal verdi. Limon alıp yemek zorunda kaldık.
• Daniela Anita (6/5): - Die Lage zum Zentrum ist sehr gut 👍 Frühstück könnte besser sein. Mehr Auswahl. Zu wenige Haken im Bad. Wir hatten ein Zimmer im Erdgeschoss, was sehr dunkel war und daher konnte man auch kein Fenster zum lüften öffnen.
• Alfonso D (8/5): - El personal, la situación El cuarto de baño es muy pequeño y la ducha también
• Solange (6/5): -
• Daniel (4/5): Del Glaciar Libertador Hotel is not a hotel, it is a hostel and we recommend avoiding it. - Del Glaciar Libertador Hotel is more of a hostel than a hotel, but it is located pretty close to the main center and en route for tours. For this purpose, it was useful. The hotel staff was really nice. There were several problems considering the price of the hotel: 1.) There was no TV, nor a fridge. 2.) Walls were extremely thin. Every morning, we were woken up by people slamming doors. We also could hear other guests as if they were in the same room as us. 3.) The doors are hard to close without slamming because they are very light and there is no mechanism to stop them from swinging shut. Also, once they are closed, they need to be pushed hard, otherwise they open again. I would recommend the owner reevaluates the structure of their hotel. 4.) The cleaning ladies knock on your doors at extremely early hours of the morning. In normal hotels, they usually won't come until around 10AM, but here, they would appear as early as 7AM. One even opened the door on us in bed at about 8:00AM. 5.) There were some strange policies for breakfast. We do not want to be specific here because the hotel staff was very nice. There was just weird stuff at breakfast like you can only have scrambled eggs and are not allowed to choose any other type and only one portion per person. That is just one example of weird things we ran into. 6.) This is not a family friendly location - the rooms are extremely tiny. 7.) There is a nice common area but it is not being used to its full advantage. I was trying to watch a sports game, and there was a TV there and a nice bar area, but it was all shut down. I had to sit and watch the game on my phone instead. 8.) The view from the room was very ugly. 9.) The hotel appears nice in Booking.com, but it is deceptive. Everything is smaller and less functional than it looks on the pictures and website. I think they need to reevaluate how they are advertising this place so that future families are not disappointed by the experience. If you are selling a hostel, call your hotel a hostel. 10.) The staff was trying to help us and be flexible, but it seemed to us that the management and ownership and their policies were prohibiting any kind of help.

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