Plaza Mayor Hotel

Location: Jr. Deustua 342, Puno, pe

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 01:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Security alarm
• Broadcast Live sport events
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request
• Concerts/live shows
• Art gallery on site
• Wine release events
• Reception hall
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Family Room

  The unit offers 5 beds.

  Max Occupancy: 5 (4 Adults)

• Room

  1 King Bed

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - 24-hour room service

  Sleep - Pillowtop bed, Frette Italian linens, and bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, a hair dryer, and towels

  Practical - Safe, laptop workspace, and phone

  Comfort - Daily housekeeping and heating

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service (24 hours)
  • Separate bathtub and shower
  • Frette Italian sheets
  • Pillowtop mattress
  • No cribs (infant beds)
  • Separate bedroom
  • Bedsheets provided
  • Soap
  • Window screens
  • Laptop-friendly workspace

• Room

  1 Queen Bed

  Internet - Free wired internet access

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - 24-hour room service

  Sleep - Pillowtop bed, Frette Italian linens, and bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, a hair dryer, and towels

  Practical - Safe, laptop workspace, and phone

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service (24 hours)
  • Separate bathtub and shower
  • Frette Italian sheets
  • Pillowtop mattress
  • No cribs (infant beds)
  • Separate bedroom
  • Bedsheets provided
  • Soap
  • Window screens
  • Laptop-friendly workspace

• Double or Twin Room

  2 Double Beds

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - 24-hour room service

  Sleep - Pillowtop bed, Frette Italian linens, and bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, a hair dryer, and towels

  Practical - Safe, laptop workspace, and phone

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service (24 hours)
  • Separate bathtub and shower
  • Frette Italian sheets
  • Pillowtop mattress
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Separate bedroom
  • Bedsheets provided
  • Soap
  • Window screens
  • Laptop-friendly workspace

• Economy Twin Room

  This twin room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Additional toilet
  • Interconnected room(s) available
  • Dining area
  • Wardrobe or closet
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Hand sanitiser

• Classic Quadruple Room

  Spacious suite with a living room.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Dining area
  • Wardrobe or closet
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Hand sanitiser

• Single Room

  This single room features a double bed, LCD TV, free Wi-Fi access, telephone, and safety deposit box.

  Max Occupancy: 2 (1 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Interconnected room(s) available
  • Dining area
  • Wardrobe or closet
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Hand sanitiser

• Single Room

  Offering free toiletries, this single room includes a private bathroom with a bath and a shower. The single room offers a flat-screen TV with cable channels, a dining area, a wardrobe, heating as well as an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • TV
  • Telephone
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Dining area
  • Wardrobe or closet
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Hand sanitiser

• Double Room

  This room features a double bed, LCD TV, free Wi-Fi access, telephone, and safety deposit box.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Additional toilet
  • Interconnected room(s) available
  • Dining area
  • Wardrobe or closet
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Window
  • Hand sanitiser

• Triple Room

  This carpeted room features 3 double beds, cable TV, mini-bar, safety deposit box, telephone, and Wi-Fi access.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Interconnected room(s) available
  • Dining area
  • Wardrobe or closet
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Window
  • Hand sanitiser

• Twin Room

  Spacious fully carpeted rooms featuring heating, private bathroom with bathtub, and hairdryer.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Additional toilet
  • Interconnected room(s) available
  • Dining area
  • Wardrobe or closet
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Window
  • Hand sanitiser

Guest Reviews

• Renzo Victor (10/5): - Las hbs Nada
• SATOSHI (5/5): - 風呂が綺麗。 鼓笛隊がうるさい。また部屋が寒い。
• Daniel (7/5): -
• Philippe (10/5): - 2e séjour dans cet hôtel, toujours aussi agréable, le petit déjeuner parfait Tout est bien
• Philippe (10/5): Hôtel central, à deux pas de la cathédrale, rue piétonne calme - Emplacement central. Personnel à l'écoute, arrangeant et disponible Tout était bien
• ERIKA (10/5): Hotel excepcional céntrico - Atención, ubicación y espacio de las habitaciones Nada
• Pablo (10/5): Excelente - Buena ubicación, el personal es muy servicial
• jane (7/5): -
• Rahav (7/5): -
• Emilio (8/5): -
• Joaquin (7/5): -
• STEPHANE (7/5): Halte à Puno - Hotel bien situé, proche de la place principale, des restaurants. Nous avions 2 chambres doubles Nos chambres étaient spacieuses, ainsi que les salles de bain. Petit déjeuné à emporter en cas de départ tôt le matin. Chauffage d'appoint dans une des chambres. Commande du taxi pour notre départ le lendemain matin. Le contenu du petit déjeuné à emporter est à améliorer
• Yanina Rocio (7/5): - La ubicación y la atención del personal la iluminación de la habitación
• Fabrice (9/5): Personnel agréable, très bien situé - Disponibilité et réactivité du personnel, hôtel très bien situé par rapport à nos centres d'intérêts. Rien
• Tina (4/5): Bien ubicado para una noche suficiente - Tiene muy buena ubicación a media cuadra de la plaza de armas El desayuno muy basico. Mo tienen plancha. No tiene calefaccion tampoco. No frazada extra. Cuando retire la frazada de la otra cama para abrigarme me quisieron cobrar por uso de cama adicional!!
• RAUL SANTOS (10/5): -
• Alfredo Flavio (10/5): Sentirme como en casa - El desayuno variado excelente y el lugar a pasos de la plaza principal , todo muy bien Que podría decir . Para mí fue todo ecxelente
• Luis Humberto (8/5): - Buena ubicación muy cerca de todo y la limpieza La atención del personal nocturno deja mucho que desear
• María del Carmen (10/5): El mejor hotel, recomrendado - La habitación es muy amplia con todas las comodidades, incluyendo calefacción, además hay ascensor.
• JAMES (5/5): -
• Javier (10/5): buen servicio, excelente atencion de personal - bueno no es que no me haya gustado me parecio poco variado
• Fernando (9/5): Muy buena experiencia - Muy buena ubicación y el trato de su personal muy amable Todo estuvo muy bien
• rociogonzalezlopez (5/5): - La ubicación y limpieza No había presión en la ducha y no había agua caliente . Y hacia muchísimo frío en la habitación , tuvimos que pedir dos mantas extras
• Monge (9/5): - La persona que nos atendió en el chexk in fue muy servicial, En el check out ni nos dieron factura.
• Evelyn (10/5): Fue agradable hospedarnos en el hotel fue todo muy tranquilo y cómodo - Me encantó el trato del personal, el servicio de desayuno y que esté bien ubicado
• graeme (10/5): -
• Herrera (9/5): Salvador - Disponobilidad de hora Un poco antiguo
• Hemilly (10/5): -
• Franky (8/5): -
• Jose Antonio (6/5): -
• Santos (8/5): muy amables y bien ubicados - la ubicación es muy buena, el personal muy amable, lo recomiendo.
• Miguel (8/5): excelente ubicación, muy buena atención siempre que llego. -
• Mario (9/5): Personal y relación calidad-precio excelente - Ubicación excelente, al lado de la plaza de armas con todo tipo de comercios y restaurantes, a 15 minutos andando del puerto. La atención de los empleados de 10. Desayuno muy completo. Guardaequipaje, mates de coca en la recepción, habitaciones gigantes. Las cortinas no tapan todo lo que deberían, entra mucha luz de la calle.
• romina (7/5): - La atención de las srtas fue muy amable en todo sentido siempre queriendo ayudar ,desde la llegada hasta la salida. Por eso es el puntaje básicamente por el trato Desayuno bufete, normal se repetía diario pero no estaba mal. Habitacion normal limpia como en las fotos Lo mejor su ubicación prácticamente en una esquina de plaza de armas. El punto negativo para mi fue el tema del pago, que le indique a la srta.alla mismo. Mi tarifa salia en booking salia en dólares, la quise pagar con tarjeta de credito en dólares como lo hago siempre que viajo, soy de Perú pero he viajado fuera varias veces y nunca he tenido problema La srta me dijo que se tenía que pagar en soles si o si y a un tipo de cambio mas desfavorable ( T C que el hotel ponia) y que por pagar con tarjeta era 5% más Me parece que debieron poner antes en el informativo eso del 5% con tarj ,por que pienso que la mayoría de personas que viajamos pagamos con tarjeta por motivos de practicidad acumulación millas puntos etc Y lo de obligarme a pagar en soles? No lo entiendo cuando es un hotel internacional con tarj en booking al menos en dólares y debió respetarse eso. Al final tuve que terminar haciendo transferencia desde mi cta bancaria en soles al TC de ellos, por que no hubo solución Y era pagar tc alta y aparta más 5% o solo tc alta Independiente del monto nunca me había pasado algo así, le dije a la srta que me atendió que lo mencionaría lo hago ,se que debe ser órdenes de encargados del hotel ,pero no me parece correcto Lo correcto era aceptar cobro en dólares, y que lo del cargo por tarj este especificado en booking al reservar qué con tarj es 5% más. Pienso que debe respetarse lo de la reserva ,o no se si por ser peruana no me quisieron cobrar en dólares, estaría mal.. pero eso no lo se. Pero bueno tenia que mencionarlo. Igualmente agradezco el trato de las srtas ,amanilidad siempre la recalco ,pero ese tema me bajo mucho. Solo por ese tema ,no se si regresaría.
• Martina (6/5): Basic but comfortable - The Location is really good, and the Hotel itself is nice with very simple decor, the facilities are ok too. Let's say that it's a good choice if you want to be in the very centre of Puno, shops and restaurants are close by and Titikaka Lake is just 15min walk away. If you are looking for a luxury place and you have high standards maybe look for something a bit more high-end. Me and my partner have been happy here for a couple of days. Breakfast was quite poor and the pictures of the hotels are different from the reality.
• SAMANTA VILLEGAS (10/5): - Ubicación céntrica, el desayuno delicioso y completos, el personal muy amable nos ayudaron con tours. Super recomendado.
• Dante (1/5): - El lugar El personal no informa adecuadente y de forma oportuna le falta
• David Esteban (5/5): - Buenas instalaciones las del hotel, camas baños y restaurante. Falta de empatia de las personal de la recepción y la oportunidad de brindar algo para llevar (cualquier fruta) a pesar de no contar con el desayuno por la hora de salida.
• Marvin (10/5): - Near main plaza, restaurants,and pedestrian shopping streets
• Wilfredo Jose (10/5): - Since the check-in until the check-out was amazing. The reception staff very supported, Veronica is a very kind person always attentive at everything, very clean and warm room,
• Maria Teresa (10/5): - Amabilidad del personal
• Martínez (10/5): Nos trataron fenomenal estando enfermas de mal de altura - Personal muy amable .
• Lara (8/5): Perfetto per un soggiorno a Puno - Posizione centralissima , staff cordiale e disponibile , colazione a buffet ricca e varia dalle 6.15 ! Niente
• Ana Carolina (9/5): placentera - ubicación en las noches se escucha el ruido de musica de los locales vecinos
• Giovanni (6/5): - Posizione e pulizia Servizio
• Cristina (9/5): Repetiríem sens dubte - L'habitació, malgrat ser petiteta, els llits eren molt còmodes i no hem passat fred. A més, les finestres estaven ben aïllades amb unes molt bones cortines. El lavabo molt correcte, amb aigua calenta i bona pressió. L'esmorzar excel·lent i el servei del matí molt amable. La recepció et dóna una càlida benvinguda amb una llar de foc i unes infusions de fulla de coca a lliure disposició. La noia de la recepció que ens va atendre a l'arribada era seca i una mica antipàtica.
• Jose (10/5): Buena ubicación - En general todo bien los trabajadores muy amables
• Candice (10/5): Super séjour nous avons beaucoup apprécié l’hôtel - Petit déjeuner très bon et complet L’isolation mais c’est partout au Pérou
• Francisco (10/5): Lovely hotel in Puno - This is a very pleasant hotel right next to the main square. Very helpful reception staff. They offered and arranged excellent tours to Sillustani and Lake Titikaka islands which were well organised and good value.
• Roy Fernando (9/5): Buen lugar para hospedarse - Buena ubicación y limpio y muy acogedor
• Miryan (6/5): - El hotel esta bien ubicado, cerca de todo lo importante o para que te recojan de cualquier tour, buena limpieza, el personal es poco comunicativo
• Dario (10/5): Perfetto per godersi il lago Titikaka - Ottima colazione. Camera silenziosa. Accanto alla piazza principale di Puno, a dieci minuti a piedi dal porto. Servizio di deposito bagagli gratuito, con bagni a disposizione in caso di rientro dopo pernottamento Uros/Amantani/Taquile.
• Chawky (8/5): Interessant - Hotel très proche de la Plaza Mayor. Chambre spacieuse et propre. Accueil sympatique et personnel très accomodant. Petit déjeuner varié.
• Manuel (9/5): -
• Boris (9/5): Muy confortable. - La ubicación No había calefacción.
• Vincent (8/5): - La dame qui nous a accueilli à été formidable. Nous sommes arrivés très tard suite à un désistement de notre hôte. Le lendemain matin elle nous a organisé une excursion et aussi commandé un taxi pour notre départ. Vraiment une personne à recommander !
• Neil (7/5): -
• Norman Quinn (9/5): nice hotel close to main plaza, but lacks heat in room - excellent location near the main plaza, nice breakfast, friendly staff. good english speakers, good restaurants nearby. no heat in the room. chilly at night.
• JEONGHWAN (10/5): - El agua caliente fue súper importante en este clima bien frío y el hotel tenía todo para esto hasta tienen un calentador del cuarto.
• Melinda (5/5): Overall decent mid budget stay at centralized location. - Great location, clean facilities, decent breakfast, plenty of hot water for shower. Payment/check out procedures were unclear and last minute. Prior stay arrangements were disregarded and/or not communicated with staff. Request for room to be undisturbed was disregarded. Breakfast schedule signs were different. Pillows were uncomfortable.
• Kimberly (8/5): Very good -
• Jackie (10/5): - Great staff and location.
• Yolanda (10/5): - Excellent
• Nadeem (9/5): Brilliant - Brilliant location helpful staff. Really good value for money.
• Carlos (10/5): - Good property and nice friendly services
• LUCIA (8/5): - Tranquillo carino
• Khương (8/5): Very good -
• Martinez (5/5): Passable - habian personal del hotel que no era tan amable
• Vieceli (9/5): Superb -
• Vieceli (10/5): Exceptional -
• Mariana (6/5): The location es very good but WiFi didn´t work -
• Leandra (7/5): Simple and comfy - Simple hotel is situated in the middle of the tourist area near to many restaurants and right next to the Plaza. Easy walking distance to the lakefront. Does exactly what it needs to.
• Aldo (7/5): I wouldnt return there - Big bed and central position They change you with an additional 4% if you pay by credit card. The room was cold and without heating. Often the recepition was empty and we needed to wait.
• Verified traveler (6/5): Get what you pay for I guess… - Booked a queen, given 3twin beds instead. Construction going on so noise early in the AM and into the evening as well. Beds and pillows very uncomfortable. Luke warm water at best for showering, toilet bowl ran for hours until I had fix the float myself. Cold, no heat, thank goodness I had my own blanket along.
• Dianne (10/5): Good for short stay in Puno. - Central location. Walk to the plaza, shops and restaurants. No elevator so lugged our luggage up 3 floors.
• Dianne (7/5): Pleasant stay in the centre of Puno - Close proximity to shops and restaurants Breakfast passable
• Jose Luis (8/5): - Good location, closed to the main plaza. Friendly staff
• Amnon (4/5): - The property is under poor maintenance to noisy from outside
• Pedro Guillermo (6/5): - Los dias que estuvieron no hubo agua caliente, espero lo arreglen
• Zsuzsanna (10/5): Wonderful experience! - Everything! Perfect location right in the center of the city. Exceptional staff, especially Karina. She helped us with everything, including calling a different taxi when our original driver didn’t show up. We liked everything.
• Leanne (6/5): OK for a quick stay - Comfortable beds, good breakfast. No hot water for a shower, and although the advertising photograph features a lovely bath tub the plug has been removed so you cannot have a bath.
• Iryna (8/5): - Located in the middle of the city, close to everything. The staff is fantastic and they let us check in early(which was actually the reason why this hotel was chosen- someone in reviews mentioned that they were able to do it with no problem). The room was spacious, the double bed was really huge, bedding and towels were clean, beds were comfortable. This hotel though still has a lot of problems- it’s pretty outdated, nightstand lamps are broken, other lamps don’t have light bulbs, we basically had no hot water except for maybe for 2 hours in the evening (staff said it’s renovation going on, so this is not typical, so not sure about that). Breakfast was okay if you are not too shy to ask for fried eggs.
• Neli (10/5): Exceptional - Very good location. Kindly and helpful staff. Delicious and enough breakfast. Clean and comfortable. Reconemdet.
• Stephen (9/5): Quiet fast good breakfast - Close to main square, had a tub but did not have time to use it. Cheaper as we didn’t stay a night but checked in for 2 night as we were arriving early and leaving late. Breakfast was really good too No ac in the room. My cards wouldn’t work to pay for room thankfully my friends did
• Maria esabela (8/5): Porta Misteriosa - Lugar é ótimo, tudo limpinho e cheiroso! Única coisa que não gostei foi uma porta misteriosa no quarto que me locaram, questionei na recepção e a recepcionista informou que ninguém abria e que não servia para nada.
• Melanie (10/5): Exceptional -
• Hanna (10/5): - We stayed here for five days. The breakfast each morning was probably my favorite part. I loved the fresh fruit and drink options. The staff was very helpful and friendly. Our rooms were spacious and kept clean. Also there was a shower door that closed! I was sad to leave. We had a great stay.
• Tigra (4/5): Didn’t get the room I booked - I had booked a room with a queen bed with a city view. I was given a room with a small bed and it looked nothing like the photos. The window opened directly I to the lobby, no privacy. I was really looking forward to a hit shower; the water was only like warm, when I asked the receptionist about this she came into my room and checked the temperature and said I was fine. It was not hot at all. The breakfast was decent and they made eggs to order which were cooked really well.
• Darek (7/5): Good - Very good location, cheap breakfast (15PEN), nice girl at check-in. Good bathroom. We asked a girl night before check out how much would the breakfast be next morning, she said 15 soles. When having breakfast a gentleman quoted us 20 soles. Strange. We had to correct him.. what would happen with these additional 5 soles. Why made up a price ? Also when checking out asked for a receipt (I paid in cash and wante a proof of it in case I’d have CC charge afterwards as well). It looked like they never give receipts… it took him 20 mins to print one for me.. why so long of there was no one else in the lobby?? Nice staff - just without customer service background.
• Myung (8/5): Very good -
• Patricia (10/5): - El personal es muy amable, la limpieza excelente, la habitacion muy comoda y acogedora, lo recomiendo, todo excelente
• Miguel (7/5): Barely good - The location is excellent only a few meters away frm the main plaza; the owner and the staff were friendly and helpul They did not recognize the 50% advanced charge that Booking made when I booked the room even though I had the written confirmation. I chose not to argue so I paid the full amount at the hotel. I think I need an explanation from Booking itself.
• Luis (9/5): Superb -
• Gregory (9/5): Superb -
• Eric (3/5): Poor - Location few steps from main square. No hot water for shower and defective heaters. Very basic breakfast.
• Stefany (10/5): Exceptional -
• Tyran (8/5): Fairly good experience. - mostly that location. The front desk clerks attitude and the did not have heat.
• victoria (10/5): - El personal muy preocupado en que tenga la mejor experiencia en su ciudad
• Evangelina (10/5): Exceptional -
• Sam (7/5): Good -

Photos