Andaz Amsterdam, Prinsengracht, By Hyatt
Location: Prinsengracht 587, Amsterdam, nl
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Design by Marcel Wanders
Experience the elegance of rooms and suites designed by Marcel Wanders, offering stunning views of Amsterdam's canals and landscape garden. Enjoy the open bathroom concept and complimentary amenities for a truly luxurious stay.
Farm-to-Table Dining at Bluespoon
Savor European dishes with a creative twist at Bluespoon, using locally sourced ingredients from the hotel's garden. Unwind at the bar with a craft cocktail while overlooking the picturesque Prinsengracht canal.
Spa & Fitness Center with Exclusive Services
Indulge in relaxation at the Spa & Fitness centre with massages and a 24-hour gym. Take advantage of bike rentals, boat tours, valet parking, and event spaces for a well-rounded stay.
Book your stay at Andaz Amsterdam Prinsengracht - a concept by Hyatt for a luxurious and unforgettable experience in the heart of Amsterdam's canal belt.
Important Information
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Sauna
- Massage services
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Concierge service
- Allergy-free room
- Pet bowls
- Steam room
- Beauty Services
- Pet basket
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Japanese garden
- Secured parking
- Garage
- Health or beauty spa nearby
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Electric bicycle charging station
- Guest education on local ecosystems and culture
- Vegetarian menu options available
Rooms Available
-
Andaz Suite
The spacious suite provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a shower. The suite offers a coffee machine, a seating area, a wardrobe, a flat-screen TV with cable channels, as well as a quiet street view. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Privacy curtain
- Free gym access
- Concierge services
-
Queen Room with Canal View
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, a coffee machine, a seating area as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Privacy curtain
- Free gym access
- Concierge services
-
Suite (Prinsengracht)
1 King Bed
1561-sq-foot individually decorated room, furnished balcony/patio with canal views
Layout - Living room, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 55-inch HDTV with cable channels
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- HDTV
- Free WiFi
- Down comforter
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
-
Suite
The spacious suite features air conditioning, soundproof walls, a terrace with city views as well as a private bathroom boasting a bath. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Privacy curtain
- Free gym access
- Concierge services
-
Deluxe King Room with Garden View
Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned triple room features a flat-screen TV with cable channels, a minibar, a coffee machine, a seating area as well as garden views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Privacy curtain
- Free gym access
- Concierge services
-
King Room with Garden View
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a coffee machine as well as garden views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Privacy curtain
- Free gym access
- Concierge services
-
Queen Room with Garden View
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a coffee machine, a seating area as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Privacy curtain
- Free gym access
- Concierge services
-
Twin Room with Garden View
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a coffee machine, a seating area as well as garden views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Privacy curtain
- Free gym access
- Concierge services
-
King Room with Canal View
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, a coffee machine, a seating area as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Privacy curtain
- Free gym access
- Concierge services
-
King Room with Atrium View
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room offers air conditioning, a mini-bar, a coffee machine, a seating area and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Privacy curtain
- Free gym access
- Concierge services
-
Queen Room with Atrium View
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features air conditioning, a minibar, a coffee machine, a seating area and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Privacy curtain
- Free gym access
- Concierge services
-
Large Suite
Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a coffee machine, a seating area as well as a quiet street view. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Slippers
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Privacy curtain
- Free gym access
- Concierge services
-
Queen Room with Terrace
The spacious double room offers air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- Toilet
- Video
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Privacy curtain
- Free gym access
- Concierge services
Guest Reviews
- Aleksei (8/5): -
- Patricia (10/5): Excelente estadia!! - Todo Nada
- dam0nja (10/5): Perfect hotel in Amsterdam! - Wonderful hotel. A super fun and stylish hotel in a perfect location. Service was 5 star with professional, accommodating staff. Breakfast is as good as it gets. Rooms were very very nice and perfect amount of space for a busy vacation. I would not look elsewhere if I go back to Amsterdam.
- Le10e09 (10/5): - Design, iniziative hotel, posizione, comodità materassi, colazione Tende oscuranti non facilmente manovrabili, quindi troppa luce al mattino. Manca il bidè, ma questo ovunque fuori dallitalia
- Matthias (8/5): - Das Personal war sehr freundlich, Lage Hotel ist sehr zentral. Das Personal ist sehr freundlich, aber z.B. beim Frühstück ist alles unterbesetzt. Viel zu wenig Servicekräfte, die sich sehr bemühen, aber einfach zu wenig für ein 5 Sterne Hotel. Wir hatten ein Zimmer, bei dem wir den ganzen Tag und die ganze Nacht den Abfluss laut hörte. Ich konnte nicht schlafen. Behoben wurde es nicht, ich bekam auch kein neues Zimmer. Uns wurde der Preis für das Frühstück erlassen. Das passt nicht zu einem Service eines 5 Sterne Hotels. Generell fanden wir das Preis Leistungsverhältnis nicht in Ordnung.
- Sandrine (10/5): - Emplacement idéal - personnel très professionnel et accueillant - chambre ultra design - petit déjeuner très correct Rien tout était parfait
- Marco (9/5): -
- Yamirka (10/5): Fantastic!! - Everything!! Location is fantastic. Really good customer service.. everything was amazing!! Can’t wait to come back!!
- Dirk (2/5): -
- orly_mager (10/5): Amazing stay - Amazing hotel. Located in the best part of town with many restaurants and shops. The hotel is top 5 star experience. From the design of the room with a walk-in closet, mini-bar without extra charge, and an amazing restaurant (Renvy) and bar at the hotel. The garden is also beautiful and private. Highly recommended for a romantic getaway or any other purposes.
- mennos244 (10/5): Excelent for guests ans their accopanying pets - A perfect and wonderfully decorated hotel in the hart of Amsterdam not only friendly for its geusts but also for accopanying pets
- ran (9/5): -
- Mauro (9/5): Hotel cómodo y con diseño contemporáneo - Buena ubicación. La cama muy cómoda Los cuartos tal vez un poco chicos
- Deepa (10/5): -
- Dejan (9/5): This is truly a place you simply have to visit. - Everything was amazing. The interior was perfect and very well complemented by the excellent staff. We truly enjoyed our stay and would gladly recommend this place to everyone looking for a wonderful experience. If you are truly dedicated to perfection, there are always many things and small details that can be improved and refined on a daily basis.
- Trip21873368676 (10/5): The Best and ONLY choice for your Amsterdam Stay - The BEST and ONLY Hotel choice you need for Amsterdam. From the rooms and service, to cleanliness and atmosphere, there's not a better hotel and value that I could find.
- Ilya (10/5): -
- Ana (6/5): -
- mphMA (10/5): Perfect upscale Amsterdam hotel - Amazing boutique hotel which is an immersive experience capturing the artistic spirit of Amsterdam with historical context. Great location- not too busy and near museums, restaurants and right on a beautiful canal. We had a canal facing room which I would recommend. Restaurant Renvy was unexpectedly outstanding!
- Bhatti (7/5): - Didn’t realise that this hotel had sink next to the bedroom. Narrow windows which don’t open much.
- Pc (10/5): - ארוחת בוקר עשירה ומצויינת
- C2475VFtonis (10/5): Artsy Dutch Clean Great Hotel - great staff, great location with walking distance to Anne Frank Huis, Red Light District, Albert Heim grocery, Hark Rock Cafe, Friet places, and train station; they had a free fully stocked refrigerator and bottomless drinks and water; very clean rooms; amazing view of the Prisengracht canal; we were there on Kings Day and got to watch all the canal boats and the most amazing a talented garage bad across the street singing to a crowd like a rave doing the Stones and all classic songs--they will be famous as they were superb entertainment from across the canal but if I'd hated them, our windows were nearly sound proof; highly recommend
- Raffaella (10/5): - Posizione fantastica staff gentile e premuroso ottima colazione Era tutto perfetto
- Vlado (10/5): -
- 699harrietf (10/5): Beautiful accommodations - Fantastic experience, the hotel was beautiful. This is my second time staying in an Andaz hotel both in NewYork and Amsterdam, I would give them an excellent recommendation.
- MHEHermansMD (10/5): Gorgeous in every aspect - I am globalist for life and received an upgrade to the presidential suite: a gorgeous spacious suite on the fifth floor with a real terrace, overlooking the canal. Everything, breakfast, bar, check in area and last but certainly not least personal, fabulous
- Carlos (9/5): - La ubicación y el estilo. Que la ducha da directamente al dormitorio.
- sirwmosler (10/5): Great Hotel for Amsterday Stay - Absolutely wonderful hotel. Great location. Cool artsy vibe. Front desk staff was terrific. Beautiful courtyard garden. Room big with comfortable bed. Quiet. Housekeeping service was excellent. Highly recommend.
- freza2018 (10/5): I have been here before but this visit Andaz hotel made my trip memorable - Very nice and great location Location Location I think this will explain my stay plus very very clean and upscale product
- Sonja (10/5): Absolutely beautiful! -
- Guest (9/5): -
- Joyful314 (10/5): The Tale of two hotels in Amsterdam - The location is fantastic—easy access to great food, nightlife, and the Anne Frank House. I stayed at the Hyatt Regency Amsterdam, but both it and the Andaz Amsterdam Prinsengracht offer excellent experiences. The Andaz stands out for its stylish decor and prime location right in the heart of the city. The Regency, on the other hand, offers more spacious rooms, though it’s in a quieter neighborhood. Getting around from there is easy with public transportation. Overall, you really can’t go wrong—these are two wonderful options I’d highly recommend.
- carlmartint (4/5): From good to bad to worst… - We booked our stay for 3 nights around April, hotel was chic, room was nice, location was not bad, and even service was good at the start but with the multiple issues and problems we came across it turned the service into a horrible experience. On our last day it was a big holiday and we wanted to book a minivan and coordinate with the driver to ask assistance or from the hotel if they can assist with luggage to the transportation as it will be difficult (even willing to pay or compensate as we understand that moving luggage to and from will be tedious); that and we asked if we could reserve for dinner in their restaurant (Renvy). Long story short, when I talked to a staff in reception he said that my transportation booking was cancelled and that there was no alternative solution or help the hotel can offer (so we decided to think of our own solution and acted on it) and then later on at night (good thing i checked my email and my spam folder) we found out that the booking actually wasnt cancelled (good thing we found out or we would have been charged for that transportation booking even if we did not use it due to the terms & conditions). The dinner reservation also as it turns out, Renvy is closed regularly on Sundays and the staff did not mention this and said he will try to reserve the restaurant and email us. One staff causing multiple problems and it reflects poorly on this establishment. We still wish to support hotels of Hyatt but an honest review is in order for this specific establishment to know what it must improve on.
- inezl389 (10/5): Great stay at the Andaz Amsterdam - My husband and I stayed at the Andaz for a week. It was perfect. The staff was more than accommodating. They were friendly and could not have been more helpful. The neighborhood is great, full of many restaurants in walking distance and lively local bars. Highly recommended.
- M5722KEjohnh (10/5): Five stars for a quick anniversary trip! - We had a great stay. Our room was ready early, the staff at the hotel was very helpful and Patrick at the bar mixes rally great craft cocktails. The location was very central , overall just a great experience.
- Sophie (7/5): -
- Andis (8/5): Ļoti labi. - Viss bija labi. Pirmdienas rītā bija daudz cilvēku, personāls tāds stresains bija, menedžerei publiski nācās risināt konfliktu ar pavāru.
- Irene (10/5): -
- 4skyk (4/5): A beautiful property with poor execution and an empty apology - The garden in April is genuinely stunning — tulips in every shade of red, pink, and yellow, wildflowers scattered between, and a bronze sculpture standing at the center. The interior design is equally thoughtful. These two stars belong entirely to the setting and the people who designed this space. Everything else was a lesson in how not to handle a milestone stay. I used a Guest of Honor (GOH) award for my 30th anniversary and had to coordinate repeatedly between the property and Hyatt Corporate — before the trip even began — just to get what I was already entitled to. Check-in set the tone for the rest of the stay. There was no acknowledgment of the Guest of Honor status, no mention of my anniversary despite having informed the property in advance — just a front desk agent who avoided eye contact and repeated, with thinly veiled impatience, that the 2nd-floor elevator room was the only option available. I had made clear that room type and bed type were both flexible. Apparently, of every room in the entire hotel at 3 PM, that single 2nd-floor elevator-adjacent room was the only one available. To be fair, there was a bottle of champagne waiting in the room. Given the check-in experience, I chose to leave it untouched. I requested to be moved if anything better opened up during my stay. Staff agreed to monitor and let me know. For the first two nights, I accepted that nothing was available. From the third night onward, both suite and canal view rooms were openly bookable on the Hyatt app. I brought this to the front desk directly — screenshots in hand. The response was "system glitch," and that was that. One can only wonder what would have happened to any guest who actually booked those rooms that night. I made the choice not to push further. It was my anniversary, and I had already spent enough of it fighting for things I should never have had to fight for. Those same rooms remained visible on the app until the moment I checked out. The coffee was undrinkable. I have had better from a can of Folgers. The yogurt came with what can only be described as token cubes of pineapple and melon — the most perfunctory fruit offering I have encountered at any hotel. At nearly €40 per person, the only saving grace was the garden view. If you're considering paying for breakfast here, don't. The General Manager responded — a full paragraph of "very concerning" and "corrective actions," with the personal admission of being "quite embarrassed" to read my feedback. I was uncertain whether that embarrassment was directed at the staff, or at me for having written it. The coffee, I was told, had never previously been a concern in the hotel's history. Nothing concrete followed. No gesture. No acknowledgment of what was actually owed. Just a textbook empty apology — every word exactly where the manual said to put it. My two cents: if you're looking for a way to waste your hard-earned Hyatt points and a Guest of Honor award, I highly recommend this property.
- Trail54918591626 (10/5): Lovely staff - Friendly staff. Great breakfast and nice bar. Everyone treated us well. Good recs for dinnerLovely rooms with great housekeeping team
- andrewgK6678XO (10/5): Definitely check this one out - Andaz Amsterdam is a great hotel and would highly recommend to anyone looking for their next stay. The hotel is in a great location with close proximity and walking distance to everything. The staff are very helpful and the bar was a great place to enjoy a drink with friends. The rooms are clean and make good use of the space. Will be back again.
- drawar (2/5): Stunning property, but the service let it down - The hotel itself is beautiful, no complaints there. But two experiences during my stay left a sour taste that I can’t overlook. The first happened late at night on April 7th. I went to the front desk for a bottle of water only to be asked whether I’d already finished the two complimentary bottles from check-in. When I said yes and asked for more, the staff member made a visible show of reluctance, went to the storeroom, and came back with one bottle, making a point of telling me that was all he could give me and anything more I’d have to pay for. I’m a Hyatt Explorist who was staying on a Privé rate. I’ve stayed at Andaz properties all over the world, Andaz Lisbon most recently, and I’ve never once been questioned about water. Being made to feel like a nuisance for asking is just not what this brand is supposed to feel like. The second issue: the bathroom light was broken for my entire stay. I didn’t have time to report it earlier because I was busy with my itinerary. But when I flagged it at check-out, all I got was a flat “I’ll let the team know.” No apology. Nothing. I wasn’t asking for compensation, just a basic acknowledgement that it was an inconvenience. Neither of these are unsolvable problems. But the way both were handled says a lot. First and last stay here. And to those who are looking for a place to stay in Amsterdam, give this a miss.
- TLB1999 (8/5): Ok, not excellent - Great location. Room was ready a little late but they offered a welcome beverage while we waited. Interesting room layout, fine for a night, but not an extended stay. Breakfast service needs work- 20-30 minutes for coffee, not clear who was server, received wrong items ordered, staff let buffet items run out early. They did honor late check out and held bags until later in evening when done sightseeing. I used a FNA but not certain id pay cash or points.
- Trip2442 (6/5): Beautiful hotel, but not for us - The Andaz is a beautiful hotel, just not for us. We stayed here for 8 nights in a canal view room at the end of our trip to Europe. Ultimately we left tired and a bit disappointed. The hotel is in a great location, overlooking a canal in the Jordaan. It is an easy 5 minute walk to the trams, the Nine Streets shopping area is very close, and there are lots of restaurants close by. The hotel itself is beautiful, a quirky interior design you would expect from an Andaz. The lobby is amazing, with a great bar area and a casual restaurant. A more formal restaurant is located behind, and breakfast is served there. There is a quiet garden courtyard, which is a very calming, tranquil space to spend an hour. One thing we liked was that the elevators always returned to the lobby, so there was usually one waiting for us when we returned. No groups of people waiting. It's a small thing, but it makes a difference. But it's the small things that work against the hotel too, especially when it comes to the rooms. Listing them all seems a little nit picky, but added together they resulted in 8 disturbed nights of sleep. The rooms were very warm, and while there was a thermostat, it didn't seem to do anything. We had it set to 18.5C / 65F, the lowest it would go, but the room never cooled to anything close to that. We could open the window slightly, but we were located on the first floor overlooking the entrance, and it was noisy with taxis and passersby. The biggest issue we had though was the lack of a separate bathroom. This wasn't completely obvious when we booked, but we wouldn't stay here again for this reason. The toilet is in a small cupboard, the shower is located in a glass cubicle and the vanity is located in the center of the room with a small bowl and a two sided mirror. There is no separation from the sleeping area, other than a curtain that is orientated in the wrong direction to actually do anything. The result is a complete lack of privacy - don't stay here with anyone you aren't intimate with, because you can see everything when someone is showering, hear everything when someone uses the toilet, and you must brush your teeth in the middle of the bedroom. The water splashes everywhere, resulting in a slippery floor. The steam from the shower fills the room when the cubicle is opened. The toilet seat creaks, waking your partner in the night. The basin is in the wrong position for shaving. There isn't enough room to easily pass when someone is sat at the vanity. We often bumped into the vanity at night because we couldn't use the night light as it was way too bright. We left a glass bottle of water on the vanity to drink at night, as it was close to the bed, but ended up knocking it off with the glass shattering into hundred of little pieces all over the floor. This wouldn't have happened with a separate bathroom. Then there is the rest of the room, which is very busy with a big fish mural, dark blue painted ceilings, and a big overhanging lamp. The whole effect was not restful, and we banged into the lamp, and stubbed our feet multiple times on a steel angle that held the bed together. So we didn't sleep much. The other disappointment came from the dining experience. We ate at the bar restaurant when we arrived, and it was pretty good, if a little expensive, but when we went back a few nights later the menu had been reduced and there wasn't much to choose from. As we were staying so long, the hotel kindly gave us a complimentary meal at the upscale restaurant, Renvy. This was fabulous, but when we went back because of the limited bar menu, they wouldn't seat us because we didn't have reservations, even though it was early evening and the restaurant was almost empty. Finally, note that service is friendly but can be slow. There is no doorman or help with luggage on arrival. So overall, a mixed experience that makes this hotel difficult to rate. Probably for a night or two for a couple this would be a fun and unique experience. If you are looking for a more relaxing experience, value privacy, or are looking for excellent services, there are other better options. If you do decide to stay here, you should consider a room with a courtyard view, which is quieter and actually very pleasant.
- Leonard (8/5): -
- DANIEL NECKER (8/5): -
- Tolga (9/5): -
- Q2937LKandreag (10/5): Great hotel, excellent location but terrible dinner at their event - The hotel itself is beautiful. The hotel restaurant and breakfast are great. The location is perfect and you can easily walk to just about everything. My only recommendation would be to not attend the Magic Table event. For some reason, the hotel’s choice of menu for this event is subpar to say the least. the event is not hosted by the Andaz, but the food provided is. A complete waste of money.
- Martine (9/5): -
- 745winstonb (8/5): Consistent Andaz - A nice hotel. Booked a suite. The room was gorgeous. Huge soaker tub. Great shower. Bed and linens were fantastic. Perfectly situated in the heart of Amsterdam. Check-in was easy and friendly. Had a nice snack and glass of wine at the bar. Breakfast was a bit of a cluster. Took forever. Buffet wasn't stellar. The eggs weren't what I've come to expect in Europe. They weren't creamy. Almost like powdered eggs. Overall, good stay and consistent with other Andaz experiences in big cities.
- D5591EEariell (10/5): Great hotel. Perfect location. Good for families - This is the perfect location for exploring Amsterdam. It is a beautiful hotel. It's very family friendly. They have some adjoining rooms that we used. The breakfast buffet is excellent. The staff was very responsive and helpful in some emails before our visit.
- Nicole (9/5): -
- Naïmah (9/5): Reposant près des canaux - Très design et original Le personnel est attentionné et sympathique Le jardin trop mignon Rien à dire sur la propreté
- Storyteller548326 (10/5): Andaz is a great hotel in Amsterdam! - Andaz is a terrific Amsterdam hotel for a walkable spring vacation in this fabulous city. On the Prinsengracht canal just outside the Nine Streets shopping area with lots of great coffee shops and restaurants close by. The hotel breakfast is great but at $30 for the buffet unless you’re going to eat a lot you might want to skip for a local coffee and croissant.
- Micah (10/5): A perfectly curated Amsterdam experience - I've stayed here twice now, and I'll keep coming back. The attention to detail in architecture and design by Marcel Wanders is to die for. He brought everything I love and put it into one building...quirky art, the area's history, and books upon books of information to read and look at. It was moody, its was sexy, it was curated to perfection. The location is perfect, as you're away from the hustle and bustle. But not too far away, so all of the main sights are within walking distance. The staff were very nice and accommodating when we arrived. And the breakfast included in our stay had so much to select from. All in all, we were happy with our stay.
- Anja (9/5): -
- Go42105653564 (10/5): Superb Location. a very energetic and lively 5 star property in heart of Amsterdam. - Superb Location. a very energetic and lively 5 star property in heart of Amsterdam. The room sizes are excellent and over all a 10/10
- Bruno (9/5): un plaisir pour revenir à Amsterdam - l'mplacement, la chambre le petit dejeuner le siège trop grand en face de la fenetre qui genait la vue
- Claudia Cristina (10/5): Muito boa, recomendo o hotel. - Conforto, qualidade, pegamos quarto com vista para o canal. Amplo, maravilhoso. Café da manha muito bom. Bistro para janta todos os dias gostamos muito, pratos bons e atendimento gentil. Janta especial de Ano Novo foi cara e nada valeu a pena…eu diria infelizmente que ruim…e atendimento demorado demais, os pratos de tamanho mínimo, nao recomendo.
- Julio (7/5): Muy buena! - El diseño Nada
- Sjabbs (10/5): Fantastic hotel with quirky decor - Fantastic hotel, with quirky decor, and excellent breakfast. The room was very comfortable, with view overlooking the canal. Breakfast buffet included a huge range of food, both hot and cold. Location is midway between the museum area and the city centre, so conveniently within 20min walk of most tourist spots. We would definitely recommend this hotel for a special break in Amsterdam.
- Yusuf Eren (10/5): -
- Uko Vegter (9/5): Waardeloze afspraak van en met booking over de facturen met hotelsl. - Uitstekend hotel. Ik krijg geen factuur. En booking geeft ook geen factuur als je met iDeal betaald. Dus ik heb nu al 2 hotels zonder factuur.
- Fabio Roberto (10/5): - Maravilhoso
- Marc-Henri (9/5): Beautiful place well located, a bit costly - Beautiful hotel with interesting decoration inside. Excellent sound isolation and cleanliness. Nice spacious room. Well located near all museums and tourist spots. A bit costly and you have to pay in advance
- Brona (10/5): -
- Jacqueline (10/5): -
- NorthStar795523 (10/5): Unique luxury hotel on a canal - What a beautiful hotel! Unusual and creative decor that's a visual delight and makes it a pleasure to stay at this property. Definitely not humdrum but still luxurious. Comfy beds, hospitable staff round out the experience. And what a terrific location? Right on a canal and walking distance from restaurants, shops, coffee houses and museums. Highly recommend.
- DALGIN (8/5): -
- Selvan (8/5): Lovely hotel facilities and staff but room design is quirky - Well positioned and had all the facilities we needed Comfortable with wonderful canal view and spacious room Carpet needed a good vacuum! The hand basin to clean teeth and wash hands eg after using the toilet etc is right beside the bed inside the main room. A modern but unpleasant design that I dislike and experienced the same at a UK hotel a week ago. Consequentially for all the good points above I would look elsewhere another time.
- Anh (10/5): Comfy stay in heart of vibrant city - Good location—walkable to shops and tram locations. Staff very kind and helpful. Breakfast and room service delicious with generous portions. Rooms cleaned daily along with new linens and restock of mini bar. Central courtyard/garden lovely. Shower and sink in middle of room needs full screening so when sharing a room one person does not have to leave for other to shower and vice versa.
- Julio (7/5): Cómoda - Diseño interior ubicación y comodidad Nada
- Marie-Anne (9/5): -
- Grigol (10/5): -
- 828anante (10/5): Perfect for business and pleasure - Great location, amazing breakfast and very friendly staff. Went for a business event but will go back for a personal trip.
- AssisP45 (8/5): Much Dutch, such touch… - The Andaz Amsterdam is a super hotel…funky, modern and unique. Service is good, and most staff was friendly and hospitable. Breakfast is well worth it. Would easily stay here again. Location is good too.
- Hmaret5511 (10/5): Your best decision for your Amsterdam trip - The location of this hotel is absolutely fantastic and it exceeds expectations. Not only was the food phenomenal the staff and housekeeping were top notch as well as the overall amenities being more than expected. Mini fridge complimentary and restocked twice a day...this was a great way to experience the heart of Amsterdam.
- ILGIN (9/5): -
- shawnp589 (10/5): Perfect Location for Exploring Amsterdam - You truly couldn’t ask for a better location. The hotel is perfectly situated, making it effortless to explore the city while still feeling like a comfortable retreat. From the moment you arrive, the staff is incredibly helpful and welcoming. Every interaction felt genuine and attentive, setting the tone for a seamless stay. The property itself is filled with eye-catching art, giving it personality and a distinct sense of place. The rooms are exceptionally well laid out, functional, comfortable, and thoughtfully designed. Breakfast offers just about every option you could want, and even room service exceeded expectations. We will absolutely return on our next trip to Amsterdam.
- Newcomb (9/5): Convenient location, nice quiet hotel. - Nice, clean modern hotel room. Very friendly and helpful staff. Phenomenal breakfast buffet! Good location. Not crazy about the room arrangement with the shower, toilet and sink all in separate locations - no "bathroom" per se. My only reason for saying I probably would not stay here again is that it was on the expensive side (compared to the other hotels we stayed at during our visit to Amsterdam).
- Gary (8/5): Very enjoyable. - Room was good but the layout of the sink was not a sensible idea to put it. See above.
- Michael (8/5): -
- Ruthi (10/5): - מלון בוטיק יפייפה מיקום מצוין ארוחת בוקר מעולה
- Marie (10/5): -
- Deniz (10/5): the best one - Everything was great -/
- inggrayanih (10/5): Great hotel and worth the money - I am very happy with our stay at Andaz Amsterdam Prinsengracht. From Check In to check out, we have pleasant experiences. The staffs are very helpful and friendly. We arrived earlier than check in time on rainy day and I was drenched; the receptionist was kindly help us to get an early check in. Shout out to Owen who made my day! The room is spacious and clean. The bed is comfortable. We booked room with the twin beds and garden view. The hotel location is very strategic and within walking distance to all of our point of interests. Overall it’s an enjoyable stay and definitely we will be back here.
- sookyungc2025 (10/5): Location was good, daily complimentary mini bar refill was very impressive. - The location is very good and easy to reach to downtown and tourist attractions. Espeically breakfast was very delicous and daily free mini bar is also very attractive point of staying at andaz.
- mule1988 (10/5): The Magic Table fine dining experience - We went to The Magic Table not really knowing what to expect, and it honestly turned out to be one of the most fun and memorable dinners we have had in a long time. The food was genuinely excellent. Every course surprised us, and everything tasted as good as it looked. You can tell a lot of thought goes into the menu. And the magic… I don’t even know how to describe it without spoiling anything. It was so clever and completely unexpected. There were moments where we just looked at each other like, “Wait, what just happened?” It felt intimate and immersive, just super impressive and really fun. After dinner, we stayed for drinks at the bar and I am so glad we did. The cocktails were amazing! The whole place has such a great vibe. The staff were genuinely friendly, and everyone around seemed to be having a good time. We also loved the décor of the hotel. It just adds to the overall experience. Honestly, 10s across the board for us. We loved every minute and would absolutely recommend it. It’s not just dinner, it’s a full night out!
- Kirsty (9/5): -
- davitcha (8/5): Stylish Design, Friendly Faces, and a Few Functional Quirks - Excellent service, genuinely friendly staff, and an unbeatable location almost make up for the small rooms and unconventional bathroom layout at the Andaz Amsterdam. As a Hyatt Globalist, I was upgraded to a canal-facing queen room — a cozy space with a lovely view that embodies the hotel’s stylish Dutch design sensibility. The room’s aesthetic is gorgeous, but the layout can be impractical if sharing the space. The sink, countertop, and mirror sit in the middle of the room, while the shower hides behind a highly reflective, slightly see‑through glass wall that offers more silhouette privacy than actual seclusion. Since both the shower, sink area, and main space share the same lighting circuit, early risers might find themselves tiptoeing around in the dark to avoid disturbing their companion. Up well before the sun, I resorted to using the lobby restroom for my morning routine, an awkward workaround for a five‑star hotel. In the basement, the gym is compact — “two people and it’s full” compact — and accessed through the spa area via several sliding glass doors. It’s nicely equipped but better suited for solo workouts in the early hours. Breakfast is simple yet high-quality: thoughtfully curated, beautifully presented, and attended by a cheerful team that keeps everything immaculate. While the dishes don’t particularly stand out, the experience feels calm and upscale. The staff throughout the property deserve real credit. Every interaction felt warm and personal, from helpful recommendations to thoughtful follow-ups. Front desk staff even arranged a private canal boat tour for us, which turned out to be the highlight of our stay. Housekeeping interactions were all highly positive as well. Location-wise, one couldn’t ask for better. The hotel sits in a prime canal belt neighborhood filled with charming cafés, smart boutiques, bakeries, and grocery stores, all within a couple of blocks. Major attractions like the Anne Frank House and Van Gogh Museum are also an easy walk away. Would I stay again? Possibly — especially traveling solo. But for couples or friends sharing a room, the small rooms size, exposed bathroom layout, and limited gym space might be worth weighing against other Amsterdam options in this price range.
- scottsD2329YB (10/5): Fantastic hotel and customer service - I found the Andaz through Amex Hotel Collection. The hotel was beautiful and the staff was incredibly welcoming and provided great recommendations for sightseeing and local restaurants. We were provided early check-in which was a huge plus after such a long flight. Breakfast was included through the Amex program and well worth it - fantastic quality of food. Gym and sauna were great additions. Very fun and intriguing cocktails at the hotel bar.
- Mario (9/5): -
- Ewa (7/5): Bra hotell med rolig o personlig design. Bra restaurang. Negativa bilplats. - Hade fått uppgift att parkering fanns vid hotellet men när vi anlände vid 19 tiden var de slut. Hänvisade parkering långt bort vilket vi vägrade. Fick då adress till ett P-hus ca 15 gångväg från hotellet som vi accepterade. Men mycket irriterande
- Meike (10/5): Fantastisch -
- TravelChrister (10/5): Happy to return - An extraordinary hotel with welcoming atmosphere, kind and helpful staff, excellent breakfast, spacious and comfortable hotel room and conference facilities leaving nothing more to ask for...
- Narumol (10/5): -
- Wander37318245178 (10/5): Perfect night stay - We had a fantastic night here. Staff were wonderful, rooms were well designed and thought out. Bar had some great cocktail variations. Thoroughly enjoyed our stay. Oh and breakfast was INSANELY good.
- boras667 (10/5): Style and Service in the Perfect Spot - Perfectly located, with a stylish and well-designed interior. The staff were friendly, professional, and attentive.
- Agnieszka (10/5): Cudowny pobyt - Klimat atmosfera jedzenie wyśmienite Brak room service
- Rik (9/5): - Allemaal hele dikke prima! Het was 's nachts veel te warm op de kamer. Zelfs met 18.5 graden (termostaat) was het veel te warm. Een raampje open zetten kan niet in kamer 404
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