InterContinental Bali Sanur Resort by IHG
Location: Jl. Kusuma Sari, No. 8, Sanur, Sanur, id
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Tropical Escape
Stunning Tropical Garden and Semi Private Beach: Immerse yourself in the beauty of nature with our lush tropical garden and exclusive semi private beach, perfect for a serene getaway.
Gourmet Dining and Relaxation: Indulge in a culinary journey at Nyala Beach Club & Grill with fresh seafood and grilled specialties, or savor Indonesian and Western cuisines at Layang Layang. Unwind at our lounge with a cup of coffee or tea.
Family-Friendly Amenities: Enjoy a worry-free stay with our indoor air conditioned kids club, two kids pools, rejuvenating spa, and well-equipped gym for both adults and children.
Experience the epitome of luxury and comfort at InterContinental Bali Sanur Resort, an IHG Hotel. Book now to create unforgettable memories in paradise.
Important Information
Please note that for bookings with prepayment, the credit card used for booking must be presented upon check-in for verification purpose.
Lobby renovation: Start from September 1st 2025 - May 31st 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property might host on-site functions, so noise may be audible in some rooms.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Clubhouse
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Car hire
- Massage services
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Kid meals
- Outdoor furniture
- Fruits
- Shallow end
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Happy hour
- Cooking class
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Golfing on site
- Scuba diving on site
- Snorkeling on site
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Clubhouse
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Fishing nearby
- Health or beauty spa nearby
- Swimming nearby
- Water sports equipment
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Beach toys
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Pool toys
- Paddle boating nearby
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Junior Suite
The triple room offers air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a walk-in shower.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
Two-Bedroom Pool Villa with Garden View
This villa's standout feature is the private pool. Boasting a private entrance, this air-conditioned villa includes 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. The kitchen is fitted with a refrigerator, kitchenware and a microwave. The villa offers a mini-bar, a tea and coffee maker, a seating area as well as a terrace with garden views. The unit has 4 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Private pool
- Wardrobe or closet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
King Spa Suite with Ocean View
Featuring 1 bedroom, this suite offers 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. The air-conditioned suite provides a flat-screen TV, a mini-bar, a tea and coffee maker, a dining area as well as sea views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Toilet paper
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Hand sanitiser
-
One-Bedroom King Suite with Garden View
Boasting 1 bedroom, this suite has 1 bathroom with a walk-in shower, a seating area and a terrace. The air-conditioned suite offers a flat-screen TV, a mini-bar, a tea and coffee maker, a dining area as well as garden views. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Toilet paper
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
One-Bedroom Suite with Ocean View
Featuring 1 bedroom, this suite offers 1 bathroom with a walk-in shower, a seating area and a terrace. The air-conditioned suite offers a flat-screen TV, a mini-bar, a tea and coffee maker, a dining area as well as sea views. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Toilet paper
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
Junior King Suite with Garden View
The suite features air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom boasting a walk-in shower.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
Two-Bedroom Presidential Beachfront Villa
Guests will have a special experience as this villa features a hot tub and a private pool. Featuring a private entrance, this air-conditioned villa is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. A kitchen equipped with a refrigerator, kitchenware and a microwave is available for cooking and storing food. The villa offers a mini-bar, a tea and coffee maker, a seating area as well as a terrace with sea views. The unit offers 4 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Private pool
- Wardrobe or closet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
One-Bedroom Pool Villa with Garden View
This villa's special feature is the private pool. Featuring a private entrance, this air-conditioned villa consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. Meals can be prepared in the kitchen, which is equipped with a refrigerator, kitchenware and a microwave. The villa provides a mini-bar, a tea and coffee maker, a seating area as well as a terrace with garden views. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Private pool
- Wardrobe or closet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Drying rack for clothing
- Toilet paper
- Pool towels
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Junior Twin Suite with Garden View
Featuring 1 bedroom, this suite offers 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. The air-conditioned suite provides a flat-screen TV, a tea and coffee maker, a dining area as well as garden views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
King Spa Suite with Garden View
Featuring 1 bedroom, this suite offers 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. The air-conditioned suite offers a flat-screen TV, a mini-bar, a tea and coffee maker, a dining area as well as garden views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Toilet paper
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Hand sanitiser
-
Three-Bedroom Pool Villa
The private pool is the standout feature of this villa. Boasting a private entrance, this air-conditioned villa comes with 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and a bath. Guests can make meals in the kitchen that features a refrigerator, kitchenware and a microwave. The villa features a mini-bar, a tea and coffee maker, a seating area as well as a terrace with garden views. The unit has 3 beds.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Private pool
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Drying rack for clothing
- Toilet paper
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Junior King Suite with Ocean View
The suite features air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a walk-in shower.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
-
Junior Twin Suite - Ocean View
The suite provides air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom featuring a walk-in shower.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Hand sanitiser
Guest Reviews
- Lindy (3/5): Had no Bali harm. Felt like a concrete jungle. - We thought our breakfast wasn’t included as per our booking. However we were expected to pay $50 per person for breakfast so wasn’t expected. We ate at cafes. Our suite and most staff very pleasant except one at reception. Won’t be back.
- Marina (10/5): -
- Elena (10/5): -
- erdem (9/5): -
- Robert (8/5): -
- Z6463MImarkw (10/5): Exceptional value for money. - Sanur is quiet and relaxing. I stayed a week and could have easily stayed another week. The service at the hotel is outstanding. The staff are genuinely nice and happy to go out of their way to do anything for you. The rooms are spacious and comfortable. I had views over the ocean. The hotel restaurants are high quality and the prices are much lower than I expected.
- Emily (8/5): Perfect location, nice resort. - Perfect location! Right in the heart of Sanur. Rooms are a great size. Hotel is under renovation and a bit rundown in some areas.
- Malvina (5/5): Not worth the $ - The greeting on arrival was lovely . The check in staff were not overly friendly
- augusteleven (2/5): Plain taste - I stayed here with friends, they have large room but dated. Weak shower pressure and bathroom amenities felt like a 3-star hotel in Ubud. Breakfast: average. Pastries weren't crispy, limited selection despite having an a la carte menu. Stingy for the price point. Would not return. There are better options in the area for the same price.
- AHT0709 (10/5): Excellent all round. Highly recommend - Excellent all round. Wonderful staff, beautiful beach setting, excellent breakfasts and great beach bar and restaurant. Loved our stay here. Will definitely come back
- 7816a513581d702a31d1b82b7831a3a4 (2/5): -
- 584938b628c37249f6d3d18e64b9e74f (8/5): -
- 30f56449b9ed703eb7362cebbb7f0ca4 (10/5): Service is outstanding!!!! From every staff member.Breakfast staff service are next level!! - Loved the location, pool and rooms are gorgeous.
- 11a3b304c264721f27b42e6fc86ac5ff (10/5): Excellent staff great food great location - Very clean and well maintained
- Torben (10/5): Et virkelig dejligt hotel med masser af service. - Det venlige personale, som hele tiden var til rådighed. Der var fitness. Der var håndklæder i fitness og poolen. Der var en virkelig god morgenmad. Der duftede godt og var meget velplejet, også de “offentlige” toiletter. Og der var ro, selvom var børn. Der manglede et sted til de våde håndklæder og badetøj.
- John (8/5): Room fantastic staff fantastic - All but the pool Needs shade around pool the only thing that would stop us staying again
- Ross (7/5): -
- LuciaPrihandini (10/5): Redeeming my Complimentary Weekend Night Certificate here as Intercontinental Ambassador Member is best choice - Redeeming my Complimentary Weekend Night Certificate here as Intercontinental Ambassador Member is definitely the best choice. Luxurious staycation place in the heart of beachfront Sanur with traditional glam old but gold energy everywhere. The main pool is so stunning and aesthetic, the Junior Suite Room is huge and super comfortable with great amenities, awesome Sansara Spa, nice and quiet beachfront side, great food and beverages served at Pier Eight and Layang Layang Restaurant. Thank you so much Ms Adellia Raswati, Ms Eka Merdeka Sari & Mr Gordon Coutts for pre-arrival email, Ms Feby for efficient check in process and warm welcome, Ms Yuni for delivering welcome drink, Mr Fikri for hotel directory navigation, Ms Dwi & Mr Mahardhika for great service at Layang Layang Restaurant, Fourto Laoli for welcome amenities, Mr Bagus from in room dining team, Ms Nanik, Ms Reni & Ms Dwi for great service at Sansara Spa, Housekeeping team who did a great job to maintain cleanliness aspect, and to all Intercontinental Sanur Hotel Staffs for great services and hospitality.
- Aleisha (6/5): - Location was good. Staff were lovely The place was very dated. Pool was very underwhelming, no atmosphere, no music, no shade except for umbrellas. Feel like we paid premium 5star rates for a very underwhelming experience.
- Kaitlin (10/5): Like a Dream - Excellent grounds, so well maintained. Best buffet breakfast in all of Bali! Pool and pool staff are exceptional. Mattress could have been more comfy but that's me being fussy.
- ELISAVETA (10/5): -
- Shauna (8/5): The hotel is in a great location and offers great value. - The staff was very courteous and helpful.
- X2213KWjulianp (10/5): Intercontinental Sanur - A beautiful stay. Thank you for an amazing stay. The staff made it a special time. All staff particularly the restaurant staff were very attentive and went above and beyond. Thank you once again.
- Iglika (10/5): - Всичко беше повече от прекрасно. Местоположението е отлично. Хотелът е изискан, а обслужването на много високо ниво. Храната в ресторантите е много вкусна, а закуската превъзходна. Персоналът е изключително отзивчив. Знаеха имената ни, номера на стаята и постоянно търсеха варианти да направят престоя ни още по комфортен. Хотелът разполага с огромен инфинити басейн, подходящ за хора, които обичат да плуват. С удоволствие ще се върнем там отново.
- Bogdana (9/5): -
- Jesper (10/5): -
- Warren (9/5): - Good location on the beach. Staff very friendly. As we had a two bedroom Villa we were very very disappointed with not having any crockery, saucepans, utensils or cooktop to prepare meals for a family / children / baby. 5 day stay costing $5,000 was disappointing as this was our main point for booking a Villa with a kitchen.
- You Jin (10/5): -
- Svetlana (6/5): -
- clairefG3385OX (10/5): Amazing stay - Had an amazing time. Stayed for 5 nights and staff could have not been more attentive. Breakfast…well you couldn’t ask for more! We stayed in garden view room and it was perfect-balcony was incredible. Husband has a dairy allergy and nothing was too much for the restaurant staff in main restaurant and beach restaurant
- Samia (9/5): Wonderful Suprise - The Rooms were amazing, the staff were very friendly and helpful. we had one of the best massages at the spa.
- Michael (10/5): Schöne Location mit wirklich super Service - Der Service ist außergewöhnlich gut.
- 235irenel (4/5): Perfect resort for 7am starts - Stayed in a water view suite. We woke up to a 2 piece balinese band every morning. Asked reception if this was ongoing every morning, yes it is. They were surprised that it echo's throughout resort. We were shocked that hotel have not checked level of noise that comes to the upper level rooms, even with our doors closed. I don't think they understand that some of us are on holidays and would like alittle sleep in. Had to where earplugs every night. Not worth the big $ we paid. We were exhausted. Move the band to another location not facing inside of rooms and move time. The resort has alot of leaks everywhere also, needs upgrading. Positive is that the staff are amazing, kind and beautiful. Breakfast is great. Location is central. Management just need to make a few changes and put themselves in customer's shoes.
- abhishekh2026 (10/5): BEST HOTEL IN BALI - The best property i have ever stayed in bali, and the hospitality was top notch. Dini from the Hotel team was such a great help at every step. their dedication and commitment makes this hotel alot better than many others out there. Food is fab! we were group of 30 odd ppl and the hotel team didnt leave a stone unturned to make us feel home.
- md. ali hussain (8/5): ONE OF MY FAVORATE PLACE TO STAY FOR SURE, EVERYTHING WAS PERFECT - GOOD BREAKFAT, BIG POOL/S WITH GREAT VIEW OF THE OCEAN, MASSIVE ROOM, EXCELENT AND WELCOMING STAFFS.
- Jonathan (2/5): Facilities is unexpectedly bad given that I was being charged for 400 USD per night. - Staff’s being helpful and very attentive attitude. Got a complimentary services by hotel manager Deby although we were off to a bad start Facilities are too worn out and toilet smells real bad on the first night, roof was leaking as well and we got locked out at the balcony while there was an instruction to keep the door shut. Totally not worth the money being charged. This is truly solely the owner’s fault and there is no other one to be blamed for
- Sébastien (10/5): Superbe ressort de s un quartier calme mais à quelques mètres des rues animées - Emplacement idéal au bord de l’océan dans le quartier de Sanur calme et proche de dempasar et Ubud Architecture et ambiance Balinaises jardin superbe et restaurants au top Rien
- Totofore (10/5): Love the stay - We stayed two nights at a one bedroom garden view suite, and the room was spacious. The service was great, and in room dining was satisfactory. The pool, overlooking the sea, was perfect for spending the day, and in the evening, we stopped by at the pier restaurant and listened to live jazz music.
- Martin (10/5): Wish I could have stayed longer - Perfect in every way - sets the stanard
- TeddyO859 (2/5): The website photos and the reality are completely different - I wanted to like this hotel - but instead I will never stay here again. It is located in a decent part of Sanur with restaurants and bars nearby along with shopping areas. Sadly, this hotel has become decrepit and run down. The Villas are in need of a major renovation - the walls show clear signs of rising damp along with water marks from the numerous leaks they have. At night you can hear water dripping into the roof cavity (great sound to wake up to at 2am!) or you’ll see the drips coming through the down lights during a reasonable downpour. The water from taps emanate a distinct Sulfur smell, and one that is not pleasant at all when showering, suggesting that the plumbing isn’t as clean as one would expect. Finally, the exterior saw parts of the roof fall off into the pool area whilst we were staying there. Again - this reinforces the rundown nature of the hotel. If there is a particularly heavy rainfall, then the drainage system around the hotel blocks and then backwashes leaving it with the unpleasant scent of sewage and waste water. It is disgusting to say the least. Meanwhile, the lobby is closed for renovations until March (was originally December when we booked, but timelines shift I understand), so a make-shift reception is in place where the Villa lounge would normally be. Of course, no replacement has been made for said lounges. The entrance to the hotel is a narrow one-way laneway off the main road. Good luck navigating it with the cars and scooters that traverse it - you will have to navigate this stretch of road if you don’t want to head to the beach. The kids club is well designed and decked out for children. They do have a 3 hr maximum per day for children to attend (closed from 12-2pm so pick either 9-12 or 2-5pm if you want to drop your kids off). The main pool is underwhelming. There is nothing wrong with it, it’s just a basic rectangle pool with a poolside cafe attached that is basic as well. On the positives, the staff are attentive and provide excellent service. The beachside restaurant, Pier Eight, is vibrant in the evenings and in a great location. The food is decent in both the main restaurants (Pier Eight and Layang Lanyang), however, you could stay elsewhere and pay these a visit if you need too. Unfortunately I can’t recommend staying here, especially if you’re paying Villa prices for what they offer. There are much better alternatives in Sanur.
- Brenda (8/5): Good but missing a bit of atmosphere - Pool was fabulous. Staff were lovely Room was lovely No shade at the pool - needs some trees and the around the pool gardens need some love- looking a bit sad compared to the lush public beach path and other properties nearby Accessibility- The path to anywhere was a long walk around the rooms - make some pathways through the gardens perhaps. Under renovations so perhaps it isn’t always like this ?
- Anna-Karin (10/5): Underbar! - Allt! Utom att det är lite dyrt. Lite dåligt med galgar och krokar att hänga upp kläder och handdukar på.
- Rajendra (10/5): Was best location, food was the best, staff were friendly, everything very clean - Very clean and best location , excellent staff and Front Office Manager Fourto Laoli very friendly and knowledgeable and professional Nothing
- Cissy (1/5): - Spacious room and friendly staff. Spa was amazing. Pool is elevated from the ground level so there is a bit more privacy. We booked two suites - both rooms are not clean. Bathrooms did not have bath amenities. Toiletries were minimum. Bathtub flooded during a bath due to clogged pipes! Just not up to par. The breakfast is good but no variety. Service is rather slow (coffee/tea usually takes over 5 mins to arrive and there is no self-service). The showers has strange sewerage smell. Sadly for us, with the 18 hours travel to get to Bali for one week holiday, we could not afford the time to find alternative solution to make our holidays better. Pool is small. Property has little to no activities. Restaurant menu is average so we ended out going to the surrounding restaurants.
- Cora (10/5): Very good, fancy felt very luxurious and everyone was nice and accommodating. - The breakfast was good. I had a really good coffee. The swimming pool was clean and we were given free towels. All the staff were very friendly and helpful and our room was peaceful and looked out to the gardens. I don't know I thought everything was great. If I had to pick something that I would suggest to improve on (which is hard to find because everything was fabulous) I would say we wished the pool was open for longer.
- gerardus (9/5): geweldig .goed verzorgd - top ontbijt
- Anna-Karin (10/5): -
- Dieter (9/5): -
- Claudine (10/5): -
- Yvan (10/5): Choix judicieux pour un séjour agréable - La grandeur des chambres ainsi que le service exceptionnel du personnel en place Nothing
- Kirby (8/5): - A nice and quiet resort. Everything about this resort was large, the rooms were very spacious, the resort gardens and the pool was huge. Lovely food at the resort with plenty of food options close by and set on the beach.
- Malgorzata (10/5): Fantastic, relaxing stay - We arrived very late at night and were warmly welcomed in the lobby. We stayed in the three-bedroom villa and, although a little run down, it was beautiful with the whole family having lots of space. The private lap pool was some 15m long and enjoyed by all. We did experience some water coming into the villa through the closed windows due to torrential rain one night, but it was dealt with promptly with the windows being sealed the next day. Highlights were the amazing selections and service at breakfast. I have been lucky to stay at some wonderful hotels and resorts over my time, and this was an excellent breakfast buffet with a la carte options included. Along with the usual options, there was a juice station where the staff were happy to make fresh juices to your heart's desire, a traditional Balinese station and a wellness station for all your acai and smashed avo needs. Coffee was great too. Beds were very comfortable and ensured everyone had a wonderful sleep. Grounds were well tended to. Beach was clean too. Every single staff member was warm and friendly and made our vacation that extra bit more special. Nothing, we had a wonderful stay.
- DavidPook (2/5): Ruined Christmas Week - Room 434. 3 leaks in room. Thru ceiling lights. Above minibar. Into plug sockets. Floor soaking. Balcony door jammed. When lock fixed bird pooh and dirt everywhere. Wardrobes dirty, not cleaned. Phone not work. TV not work properly. Electric kettle not working. Towels old, frayed. Stale smell and insects everywhere. Move room, late for dinner, very inconvenient. Room 431. Again 1 leak thru light fittings in hall. Wife slipped on wet floor, could not see, so dark as hall wall light also not working. Then no water. Then no hot water, followed by brown water. Shower fitting fell off. Shower electric cable left exposed! Insects everywhere. Cleaning, repairs, late for dinner again. Room stale, dehumidifier supplied. Offered "We will open villa. You take Shower. ...come back to room" at about 20.30! Filthy stained pillow. Hygiene levels awful, no insect control. Ruined Xmas week
- Thomas (9/5): Perfekt! Mehr gibt es nicht zu sagen. - 90m2 Zimmer mit Blick aufs Meer. Super Terrasse. Tolles Frühstück. Sehr freundliche Mitarbeitende. Sehr großzügiges Badezimmer. Die Facilities sind auch noch nach dem Check out nutzbar. Es wird ein Zimmer zum Frischmachen zur Verfügung gestellt. Nachhaltigkeitskonzept vorhanden.
- Csaba (9/5): -
- Oyunchuluun (9/5): -
- Nutcharee (7/5): -
- Daryl (8/5): -
- Oyunchuluun (9/5): -
- Blerim (9/5): -
- diyanah2016 (6/5): Rooms not well maintained but service is commendable - I would like to thank especially Ichsan (Operations Manager), for taking the time to look into the issues we encountered during our stay. His professionalism, attentiveness, and willingness to listen genuinely made a difference, and we truly appreciate his effort in addressing our concerns. I also reached out to Global IHG, and I’m glad that the matter was taken seriously. Unfortunately, the room condition was below a satisfactory standard for an IHG property. The towels had an unpleasant smell, the toilet door showed white patches that appeared to be mould, the toilet floor felt sticky, and the blankets also carried a noticeable odour. These issues affected our overall comfort and were disappointing, especially given expectations at this level. As a Diamond member, a room upgrade was provided, which we appreciated. Despite the challenges, the team still made the effort to arrange a birthday celebration before check-out, which was a thoughtful gesture and did not go unnoticed. While the room condition fell short, the service recovery—particularly Ichsan’s helpfulness and attentiveness—was commendable. With improvements in housekeeping and maintenance, this hotel has the potential to deliver a much better guest experience.
- cameronr30 (8/5): It was good - We stayed in three bedroom pool villa for 4 nights, including Christmas day. They ate spacious and modern. We liked it, although some issues with cleanliness of the villa. The villas are right at the back of the property. I think they said over 20 villas. Not a long walk to the beach, but right at the back of the property. The main pool is nice, although the roof tops of the beachfront restaurant block the view of the beach. Seems odd to have a horizon pool looking into rooves. There is a small part where you can overlook the beach, which is nice. The staff were very friendly and efficient. Good location on the southern end. We liked our stay here, but not a lot of wow.
- Rowan (9/5): -
- Bruce (7/5): - The building and our suite were very stylish. The staff were lovely, very helpful and professional. The swimming pool was fantastic. The hotel is in a great location in the middle of a small city with loads of shops and restaurants. Our bathroom was dirty. It took 10 minutes to get some half decent hot water for our shower. So forget about getting a bath! The bathroom was that of a one-star hotel. Very disappointing. The breakfast food was great, but it was more or less always the same every morning, which got really boring after a week.
- Dirk (8/5): -
- Lars (9/5): - Die Freundlichkeit des Personals. Das Personal. Der Pool mit Blick auf das Meer und sehr netter Bar. Die Architektur der Anlage. Der Zimmerblick auf die Anlage und das Meer.
- Jessica (8/5): Great for families. - The bills we stayed in was great, spacious, clean and comfortable. Perfect location on the beach.
- Jennilie (10/5): -
- Orazmuhammet (10/5): HARİKA - ODALAR ÇOK GUZEL GENİŞ V E ODAYA MASAJ ODASI GELMESİ
- Sindy_es (10/5): Perfect hotel for families! - We had an amazing stay at the Intercontinental in Sanur, Bali. Everything—from the beautifully kept grounds to the delicious food and the thoughtful attention to detail—was outstanding. But the true highlight of our stay was the Kids Club. We were traveling with our 4-year-old daughter, and she couldn’t wait to go back every single day. Miss Rini was absolutely incredible with her. She spent time reading with her, doing different crafts each day, and playing in a way that made our daughter feel so happy and cared for. A very special thank you to Miss Rini — Juliette will never forget you. Our experience wouldn’t have been the same without you. Highly recommend this hotel for families.
- Patricia (10/5): Loved intercontinental sanur! Can’t wait to return one day amazing resort definitelya 5 star experience - We had a very large balcony overlooking the ocean. We also received a free room upgrade. The breakfast was amazing ! When we had to leave & go home.
- Matt (8/5): -
- Richard (8/5): - Breakfast Expensive
- tanial992 (10/5): Beautiful place to stay - We were greeted straight away and guided to the temporary air conditioned reception area and given a delicious cold coconut mint water. Our room was spacious, clean and beautifully air conditioned. The breakfast was one of our favorite parts of the day! So much variety and all so beautifully presented and prepared. Our room was serviced every day and all the hotel grounds are looked after and cared for. The pool side was an excellent way to relax in the afternoon, with great service. The staff were attentive and friendly, always greeting us where ever we went. Only downside was the water being switched off one night, due to maintenance and not turning back on till after 6am when it supposed to go back on at 4am (so no flushing toilet or shower. We were up at 4am every morning due to the time change). A tropical fruit platter was presented as an apology, which was lovely. Other downside was hammers and building noises banging and clanging all hours of the day due to the new reception being renovated. Wasn't a problem when we were away doing activities most of the day but when sitting on our balcony in the afternoon, it was quite loud. Despite this we would happily stay again as the building noises stopped at night and sleeping was very peaceful. P.S the beds are sooo comfortable, so much better than we expected, slept like a baby every night.
- Emma (9/5): We will be back - The staff very friendly and accommodating. Restaurants are great with great menu choices. Location is amazing
- salliefletcher2013 (10/5): Beautiful resort - The intercontinental Sanur has a Beautiful beach front location with an amazing infinity pool overlooking the water. The staff were fabulous & friendly with exceptional service especially Fikry who assisted us with our luggage. Although the lobby was under construction the staff checked us in via the club lobby with a seamless easy transaction. The breakfast was delicious with plenty of choices, you could sit inside in the air conditioning or outside ( but it was extremely humid) the coffee was also great. The gym was reasonably basic but enough equipment to get a decent workout in. Pier 8 at the front of the resort on the beach made fabulous happy hour cocktails between 5-7pm. There was plenty of parking for our scooters just inside the hotel gates.
- Kylie (10/5): Fantastic clean stylish rooms staff were amazing breakfast was.amazing super fresh great to have healthy options - Super clean great location Main pool quiet warm
- ALAN (10/5): Exceeded my expectations and would recommend to any traveler who needs a quiet part of Bali out of season - Location, staff were excellent and the amenities great Pebble path from pool to lift 4
- Fanny (5/5): -
- Margaret (10/5): -
- Carolyn (7/5): -
- Daniel (10/5): Rekommenderas starkt - Fantastiskt miljö med en kanon frukost. Inget
- akm201 (10/5): Amazing hotel - Amazing hotel. All stuff are so nice. We stayed in a villa with pool. That was so good. Also the breakfast was rich and tasty.
- erkan (5/5): Séjour agréable - Personnels super agréable souriant gentil +++ Manque d’entretien dans les chambres pratiquement tout les boutons était en panne lumière qui marche pas chambre 412
- Hamish (10/5): -
- Patrizia (10/5): Can’t wait to come again for the third time - Everything about the villa was exactly how I had hoped - perfect for all ages. We went as a family and my 87 year old father. Every facility was excellent- staff so accommodating and very supportive.
- Tanya (8/5): -
- Riojkt (10/5): Excellent choice to stay in Sanur - The room is very comfortable, we all enjoy everything the room provides. The pool is so huge (Olympic size) and this is one of the best hangout beside the lounge (Pier 8). Nothing in the hotel that we did not like. Hopefully the renovated lobby soon finish.
- joseph (8/5): - No hotel bar Breakfast poor Dinner average
- Simone (8/5): -
- Catherine (10/5): -
- Debra (10/5): We had a very relaxing and enjoyable stay. - A beautiful resort in a great location with very friendly staff.
- 278cissym (10/5): Amazing spa! - Amazing spa with great therapists. They truly care and understands service. Within 10mins, they put us to a calm and relaxed state. Perfect to prepare us for the 20hrs flight home!
- Kristy (8/5): - Wasn’t crazy busy, spacious rooms, clean, the most friendly and helpful staff. In Bali you usually get friendly and helpful staff, but here they were next level friendly and helpful. Breakfast was fab - love the inclusion of an a la carte menu included, the Babur rice porridge was delish every day! Great location. The lobby was undergoing renovation so a bit of construction around - although this was managed really well and hardly disrupted our stay. The cold shower on the final morning was frustrating but other than that everything was great.
- Michelle (10/5): -
- I2220OGmarkw (10/5): Outstanding experience! - Loved every second. The perfect drop and flop experience! We needed a total recharge after a hectic couple of years and this hotel delivered that.
- fionap226 (6/5): Might be better in the future - We decided to cut our visit to this hotel short. As a platinum IHG we travel a lot, staying often in IHG hotels, and we totally loved our first IHG Bali property (The Indigo - 5 stars!). We did read this was not really a 5 star property in some reviews prior - but we didn’t listen. Having visited, we now have to agree. It is under renovation so hopefully it will improve, as it has beautiful old bones. From the start it was off putting for us. At check in (a temporary one) the manager did not win us over, as he really didn’t try to acknowledge our concerns. Overall on our stay the resort staff were generally very helpful and nice though. Property itself has older tired rooms, which were nice ‘in their day’. Our toilet and shower were very old and not working fully. Cheap razors and soap etc and water temperature for a bath not hot enough. Broken wood planks by the pool etc. The good? Nice grounds, and the pool is also very nice, as is the recently renovated Lanyang restaurant which is lovely.
- 937tarae (2/5): InterContinental Bali Sanur Villas and Resort does not meet expectations of the InterContinental brand - We stayed at the InterContinental Bali Sanur in a 2 bedroom villa, the accomodation was not of the standard of a five star luxury resort (as promoted on the InterContinental Bali Sanur website). The villas are old, unrenovated and very tired, it was like staying in basic rental accomodation, definitely not worth the $900 AUD/night that we paid. If you do choose to stay at the villas I would suggest requesting photos of the bathroom, both bedrooms, bathrooms, kitchen, lounge area and pool area before booking. During our stay I did not see any hotel guests swimming in the sea immediately in front of the InterContinental Bali Sanur, there was rubbish on the beach and floating in the water, in addition to some type of film floating on the surface in some areas. Given the resort promotes the beach in its marketing materials to generate revenue, the InterContinental Bali Sanur has a and ethical and social obligation to look after the beach area and the other species that call it home - I didn't see one fish which troubling given the InterContinental has been operating a resort in this area since the 1960s
- MAPSydney (10/5): The Best Resort in Sanur. - We have just returned from our stay at the Intercontinental Sanur Resort where we spent 6 relaxing days. The staff were exceptionally friendly - nothing was too much trouble. We stayed in a Junior Suite which was super comfortable. The position of the property is very central to everything you need - shops, restaurants, spas, day trip activities. The quality of food at both restaurants was outstanding. I am looking forward to our next visit!
- denisemL871AB (10/5): Perfect stay!! - We had the most amazing three night in Sanur. The room was spacious and comfortable, the location perfect, and the staff were lovely. Can’t wait to go back.
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