The Royal Surakarta Heritage - Handwritten Collection
Location: Jalan Slamet Riyadi No. 06, Surakarta, Central Java, 57111, Surakarta, ID
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience a luxurious stay at The Royal Surakarta Heritage - Handwritten Collection, where comfort meets elegance in the heart of Surakarta.
Spa & Leisure
Pamper yourself at our exquisite spa, offering a range of rejuvenating massages, body treatments, and facials. After a relaxing session, take a dip in the outdoor pool or unwind in the sauna, all designed for your ultimate relaxation.
Dining Delights
Savor culinary delights at our onsite restaurant or enjoy quick bites at the café. With 24-hour room service and a vibrant bar lounge to unwind with cocktails, your dining options are endless.
Comfort & Convenience
Retreat to one of our 150 air-conditioned rooms, featuring luxurious down comforters and a deep soaking bathtub. Stay connected with complimentary Wi-Fi or indulge in the latest shows on LED TVs.
Elevate your getaway and book your stay with us today!
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide a negative COVID-19 test result.
- Guest providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in.
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Express check-out
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Annual carbon offsets
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
- Wheelchair accessible
- Elevator
- Fitness facilities
- Gift shops or newsstand
- Shopping on site
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Full-service spa
- Meeting rooms
- Smoke-free property
- Billiards or pool table
- Snack bar/deli
- Free self parking
- Free valet parking
- Airport transportation - pickup (surcharge)
- Housekeeping on request
- Vegetable garden
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Grey water recycling system
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Change of towels (on request)
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Annual carbon offsets
- Humane animal treatment
- Locally-owned & organized tours & activities
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Guest education on local ecosystems and culture
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- Bulk dispenser for toiletries
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Executive Room, 2 Twin Beds
2 Twin Beds
431 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, desk, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Room service
- In-room massage available
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Suite, 1 King Bed
1 King Bed
527 sq feet
Layout - Bedroom
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, desk, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Room service
- In-room massage available
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Superior Room, 2 Twin Beds
2 Twin Beds
269 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, desk, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Room service
- In-room massage available
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Room, 2 Twin Beds
2 Twin Beds
334 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, desk, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Room service
- In-room massage available
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Executive Room, 1 King Bed
1 King Bed
431 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, desk, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Room service
- In-room massage available
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Superior Room, 1 King Bed
1 King Bed
269 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, desk, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Room service
- In-room massage available
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Executive Suite, 1 King Bed
1 King Bed
Soundproofed room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe and desk; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Room service
- In-room massage available
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Room, 1 King Bed
1 King Bed
334 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, desk, and wardrobe or closet; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Room service
- In-room massage available
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Fraser J (6/5): Average Night - Very nice room space to layout things, large room, nice bathroom. A/C terrible had to move rooms once second room OK. Pool very nice prefect temperature. Staff helpful but lacked English speaking staff. This is a problem for me. No place near to eat.
- KOJI (6/5): - スタッフの対応は素晴らしい。 設備が古く、問題があります。自分が宿泊した部屋は小さなアリがたくさん住んでいて、トイレの水がずっと流れたままで流水音に煩わされました。
- Boedi (6/5): - Lokasi hotel strategis di tengah kota, design sangat unik berkonsep Jawa. Beberapa kali menginap disini, selalu menghadapi kondisi ac kamar yang tidak optimal dan sdh dicek namun tetap tidak bs dingin. Pemeliharaan dan perawatan perlu ditingkatkan supaya sesuai dg standar Accor intl
- Michael (4/5): - This Royal Surakarta is overrated. The photos of the rooms i booked were totally different from the rooms i got. When you walk in the first thought is wow this is great, again the maintenance on the room was very little. The air-conditioning controller didn't work and the room temperature was bearly comfortable. I would not recommend this hotel.
- John (4/5): - I was not satisfied with my recent stay of 3 nights at this hotel. Three serious complaints: 1 Upon check-in at 2:00 pm my room was not ready yet, and I had to wait more than an hour in the lobby before the room was ready. 2. For New Years Eve I decided to treat myself to a steak tenderloin dinner, the most expensive item on the menu. But what they served was a small and tough piece of steak, with lots of gristle that was definitely not steak tenderloin. 3. I suffered some serious wounds on my arm due to an extra mechanical lock that had been added to the door, and that had very sharp corners. The bleeding was serious because some skin was torn off. The hotel made a bandage for it initially, but it did not heal quickly so I subsequently went to a medical clinic in Bali for professional medical care that cost me 2,480,000 Rp total for the initial visit and a course of antibiotic medicine, and then a return visit to change the wound dressing. I had to keep wound dressings on for 8 days, which prevented other activities like swimming and a normal shower. The design of that lock was dangerous and the lock was not even necessary.
- Frode (8/5): - Fint hotel og store rom. Litt kjedelig frokost for en som ikke er fra Asia. Også måtte vi betale for 1 frokost fordi dem mente vi var 5 voksne og 3 barn, men når jeg bestilte så står det barn opp til 17 år og 4 personer var under 17. Det var ikke mye penger men litt irriterende. Så da ble det dessverre ett annet hotel når vi var i Solo 2 uker senere.
- Andrew (10/5): - Impressive heritage decor and artefacts layered upon a modern construction that is airy. Spacious room and feature swimming pool. Easy rickshaw distance to both palaces and to batik museum. Good value. Best nights’s sleep with high quality towels etc… Staff all very helpful.
- Stephen (10/5): - This hotel needs some TLC regarding their upkeep and maintenance, all over. BUT. It's an amazing hotel with plenty of culture and art displayed and built into it. Rooms are spacey and feels homey.
- HARUO (10/5): - 係員も親切でバスタブ もあり 最高です
- Scott (8/5): Would stay again - Well decorated central hotel very comfortable, room a tiny bit rundown. Service great.
- Leonard (10/5): - The javanese interior design and decoration. The breakfast is excellent
- Christian (6/5): - Lobby ist sehr schön. Fitnessraum vorhanden, aber eher heruntergekommen. Für die meisten Übungen jedoch in Ordnung. Frühstücksangebot ist gut. Pool mit schöner Aussicht. Jedoch war unser Zimmer ziemlich abgewohnt und auch nicht sauber. Daher die 2 abgezogenen Punkte.
- Bernadette (6/5): Prettig verblijf - Goed en prettig verblijf
- Soesani (8/5): - Close to everywhere
- Daniel (8/5): - Staff is amazing and breakfast is very good. Rooms can be cleaner - specially lamp sheds and toilet was leaking a bit. The main concern I had was contacting the property before arrival to arrange a shuttle from airport- called, tried chatting via whatsup but couldn’t get any help
- KOJI (8/5): - 総合的には、安い価格なのに贅沢できて満足した 良い点 館内のインテリアやアートなど調度品、朝のロビーでのガムラン演奏など、ジャワらしい雰囲気が味わえる 朝食ビュッフェは種類豊富、味も良く、大変、満足した 悪い点 建物、設備が古い。例えば、防音が悪い。USBの充電ポートがない。浴槽の排水が流れない。など 通りから音が騒がしかったし、隣の部屋から会話や生活音が大きく聞こえた。私達の会話も隣の部屋に筒抜けでしょう。 すべての部屋を禁煙にしたほうがいいのではないか？2泊のうち1泊は禁煙のリクエストが叶わなかった
- Wesley Eric (10/5): Ideal location to explore Solo - A great location and although a modern building (it was a bank HQ at one time) is well set out ho showcase Java culture.
- Izumi (10/5): - 歴史を感じるホテル。大きな部屋と大きなベッド、大きなバスタブに大満足。
- Evan (4/5): - The lobby and restaurant are decent, but everything in our (tiny) room was chipped, scratched, marked, broken or not functioning properly, including things like broken toilet seat, shower that didn’t drain, marks on ceiling and wall etc. The gym was dirty with machines that were rusted and broken.
- Lidya (10/5): Stay here when you visit Solo ! - Very happy and satisfied with our stay, the location, services, food and overall property condition. Would stay again and recommend to others.
- Nathalie (2/5): - The room as no air circulation , seems that nobody stays in for years , it was smelly , very humid in the room , clothes and sheets were weat by humidity , air conditionning very old not working in the first room they give me ! Stains in the bathroom . Really need to renovate ! Also I was able to ear everything people were saying in the other room. Not soundproof walls that s for sure . Not a MGALLERY collection as I have seen other places in the world . Should be rated 2 starts not more.
- Shirley (4/5): - Wouldn’t thought the 5 star hotel have poor amenities and cleanliness. The towel looks worn, poor bathroom lighting, stain in bathtub, the bed lamp is not function, the blanket dirty So we have to move to another room at around 2am.. Though The staff is very friendly and helpful We stay at 7th floor An advice would be a room renovation or before guests check in, there should be room inspection to check everything meet the 5star hotel requirements as I didn’t pay cheap to stay there
- Michael (10/5): - Very nice
- Agnes (8/5): - Everything is exceptional except the WiFi and Air Conditioner was too loud.
- Felicia (10/5): - Service was amazing, very friendly and polite staff room is spacious and nice. Breakfast spread was wonderful and food tasted delicious. Will stay here again next time
- Johanes (10/5): Royal - Nice hotel very hommy
- Verified traveler (10/5): - semuanya ramah, breakfast enak semua dan menu tradisionalnya ueenaaakk, kamar ok, suasana hotel sangat bagus, lokasi strategis
- Anto (10/5): - Excellent service and staff Clean room and excellent breakfast
- Handoko N (10/5): Car Free Day di Hari Minggu - Kami check-out hari Minggu pagi ketika jalan depan hotel sedang berlangsung car free day. Staff hotel sangat membantu sehingga mobil kami dapat keluar zona car free day dengan aman.
- Verified traveler (10/5): - Five star hotel with javanese art decoration. Good food. Strategic location.
- Verified traveler (8/5): - Hotelnya bagus, harga bagus, makanan agak kurang, pelayanan bagus sekali, request diberikan dan ok. Kebersihan kamar baik. Akan kembali lg jika ke solo
- Sander (8/5): - Goed, uitgebreid ontbijtbuffet. Helaas is er geen bar waar je ‘s-avonds nog even een pilsje kunt pakken.
- Mariko (8/5): 便利な場所です！ - 買い物も食べるものも近くで場所は良かったです！ 日本と比べるとサービス的にはちょっとって感じですが値段も安いので… 部屋の違いがあまりわからないので選びにくく値段で決める感じでした。
- EdwardJ (10/5): - Close to all the tourist places I wanted to see. Just yards down the street begin the local food vendors for those of us who love street food vendor experience! If not, good restaurant in hotel.
- TedJ (10/5): - Attractive decor. Close to the tourist spots for sightseeing.
- TedJ (10/5): - Great location. Attractive hotel. Close to sites for tourists like me!
- Verified traveler (4/5): - The decoration, specially at the entrance is done nice!
- Nobuhiro (8/5): 立地よし - 2回目の滞在。1度目は一人でルームサービス利用時に不快な思いをしたが、今回はルームサービス利用はしていないが特に不満はなかった。 設備は古いが清潔感があり、部屋も広くリラックスできる。 ただシャワーの温度が低く、水も勢いが凄すぎて使いづらくて仕方がない。 バティック街に近くそれ目当てなら立地はとてもよい。
- Verified traveler (10/5): - 夜の屋台街ガルボにも近く、落ち着いた雰囲気のゴージャスなホテルだった。サービスも行き届いていた。
- Verified traveler (8/5): - 部屋は広く清潔でゆっくり出来ました。 朝食のバイキングは品数が多く食べ切れませんでした。
- Verified traveler (10/5): - とても快適に過ごすことができました。
- Sheng Chun (8/5): Nice but lacking plenty - Service a bit slacking and breakfast was chaotic, nice hotel but needs a lot of improvement.
- Kamarol Ariffin (10/5): - It was amazing..
- Thomas Irawan (2/5): Unlike Sofitel managed hotel - way brliw my expec! - Not up to our expectations as one of hotels managed by Sofitel. Towels are smelly and damp. Bedsheet had stains. When we ran out drinking water, we requested fir replenishment and they were going to charge Rp 25,000 per bottle. Outside was only Rp 4,000. And when I confirmed to order it reluctantly, they did not serve it to us. I ended up walking for 10 mins outside to buy- and only Rp, 4,000.
- Verified traveler (4/5): - Old Dusty and Dark need more light ..the hotel building From out side is beautiful but when you get inside is different story specially in my Room Wich is superior room 😥😥😥🙄
- Fathurraman (8/5): Air-con not cold - The hotel was nice and breakfast was so-so. The city of Solo is great for sightseeing and tasting the local cuisines. However, the aircon at the hotel was not cold even after the repairmen came. It could be due to their central air-conditioning unit not functioning properly.
- Tazang (2/5): Not a 5 star hotel - Don’t let the fancy lobby and photos fool you. This truly was a dirty and disappointing hotel. 1. Upon entering the floor the carpet through the hallways was terribly stained, damp and smelly. 2. After entering the room, the toilet looked used and had lots of grime and so did the basin. No hand towel as well and only 1 bath towel. 3. The pool is a joke. Far too deep for a hotel pool with only 1 change room. The shower in the change room has a broken soap dispenser so to remedy this they just use a small bar of soap like what they provide in the rooms. So that means everyone uses the same bar of soap. Absolutely appalling not to mention unhygienic. 4. Breakfast buffet was tasteless with incredibly lazy staff that don’t clear your table of dirty plates/cups. It wasn’t until I made a complaint that the staff began doing this. Funnily enough a lady working there who was walking around asking for feedback which I happily gave. Unfortunately it made no difference. 5. My mother in law received a meal from room service and I’ve attached a photo of the napkin that was used to wrap her cutlery. Don’t know what the white dots are, I’ll leave that to the imagination of the reader. PATHETIC!!! Don’t stay at this hotel. It’s a disappointment to the guest and the Accor Hotel Group. I could go on forever but I simply can’t be bothered. I left a similar review on Facebook. They only reacted to this with a ❤️ which is a pathetic response
- Poul (10/5): Wonderful Javanese Hotel! - The hotel is beautifully decorated in traditional Javanese themes. It’s like walking around a museum. The food at breakfast was delicious, with both traditional Indonesian food and contemporary food. We had dinner at the restaurant one night and it was also delicious. The staff were wonderful. The air conditioner could have been a little colder and stronger, but it didn’t effect the comfort of our stay. Overall, we were very pleased with the value at this hotel.
- dwi clarke (10/5): Room for improvement - We enjoyed our stay very much , staff were friendly , breakfast were amazing with lots of variety from traditional to international, Beds were also very comfortable, bathroom could do with the scrubs and the wall in the bedroom due for redecoration. Overall excellent value and well worth a visit. Will definitely stay again.
- tantri (10/5): - Very good location, near shoping PGS. Bed so comfortable and great value of money
- Tiwi (8/5): - Amazing place to stay.
- Verified traveler (2/5): Horrible - We booked non smoking was given heavy smoking room with no AC working. The staff gave us another room but it smells like mold. Place is filthy, noisy, bathroom is disgusting, shower and toilet doesn’t work. I would rate this hotel 2 stars instead of 5. Definitely will not come back, ever!
- daniel (4/5): old and tired hotel but good location - The hotel staff were very friendly and hospitable. Unfortunately, the rooms need major renovations and upgrading.
- Des (6/5): - Love the design of the building with all traditional heritage style unfortunately the room is so small that's the only problem other than that was pretty good
- Verified traveler (8/5): - Staff were efficient. Amazing artwork throughout the hotel.
- Verified traveler (10/5): nice hotel with good breakfast - the breakfast is good and location is not far away, staff are helpful just the draining at the bathroom not so good.
- MD Shamsuri (6/5): - The room smells a bit too strong.
- Verified traveler (10/5): - The hotel was good only the aircon not really cold
- Sanjay (10/5): value for money - In One Word - ENJOYED
- lee (8/5): - For the services are quietly well, my suggestion during stay on these days: We was move from room 501 to room 701 for the same condition. then move again to 911 1/Need to improve to inspect & maintenance of room facilities (ex: bathroom faucet,wifi,tv signal,all room light condition) 2/Need to added more rich meals. 3/As usually in abroad always prohibited to smoking at enclosed area . when i want to smoking will going to outside at smoking area at first floor.
- syed (10/5): Great Experience. - It was great experience. Staff was very pleasant and friendly. Food was exceptionally good. Service level at its best. I would love to stay again & again.
- Herbert (10/5): Good service - I arrived one hour earlier at 1300. , I received free welcome drink and dessert while I was awaiting for my room. I got my room at 1315.
- Verified traveler (10/5): little bit of luxury in Solo - Great hotel in centre of Solo, good quality accommodation and food, and quite gorgeous lobby!
- Keith (10/5): Good hotel, good location - I was pleased with this hotel. The location is very good, near the Solo Palace Museum and the Danar Hadi Batik Museum (which is an absolute must-see attraction in Solo if you have any interest in batik, the national fabric art of Java.....a sparkling new and fully air conditioned oasis with outstanding guided tour)and Food Street. Across the street the BCA bank has excellent exchange rate. Rooms were clean and nice, beds comfy. One minor housekeeping problem was more than sufficiently addressed personally by the French hotel manager. I extended my stay by a night, and would definitely return.
- Mat (10/5): - Very nice hotel. Lovely lobby and rooms. Good location though not many restaurants nearby. The pool and area around was only quite small with only 3 sunbeds available however
- Sentot (8/5): making sure that room condition in order - Thank you very much for understanding us our complain, and agree that room 529 was unaccaptable as place for stay, the noise from the blower was terrible
- Brian (8/5): - Smack dab in the middle, great location. Eventhough the hotel is very pretty and ethnic, many things are old and sometimes didn't function properly. Squeeky air conditioning, broken sink and tub drains, cracked sink. But the service was excellent, and the veriety on the breakfast buffet was amazing.
- Verified traveler (10/5): Loved it. - Great staff. Great facility. I'll stay here again in the future
- Nadi (10/5): Good - Happy, comfort
- Paolo (10/5): Excellent location, Luxury Hotel & 5 Star Service - First time I stay at The Royal Surakarta Heritage and it wont be my last! I will make this Hotel my regular Home when I visit Solo every year or 2. The Staff are incredibly friendly and helpful. Everyone smiling and are always making each moment memorable. I planed to stay here for 4 days first and I had booked another hotel..however I have decided to cancel the stay elsewhere and extent my stay at The Royal Surakarta Heritage. I have also decided to move to the Executive Suite just to experience the best accommodation available and fell like a KING for few more days...THANK YOU to everyone at The Royal Surakarta Heritage..
- Heriyanto (8/5): Nice stay - Nice stay.
- Iwan (8/5): Nice and clean - Its very nice hotel and located in the heart of solo..
- Vico W (8/5): Dealer visit Aug.2014 - Great hotel, friendly staff, comfortable bed, overall very enjoyable stay. Good & unique. Will go back again.......
- Listiani (4/5): Need more maintenance - Location is perfect. But the maintenance of the good wasn't as I expected for a 5star hotel. Problem with my key card to get into the room, the bed linen wasnt as clean. But overall the service was ok.
- Verified traveler (8/5): Good Location - I'm sattisfied
- Verified traveler (8/5): Great Location - The hotel decoration is very unique
- Ed1961 (10/5): Will return - Excellent and attentive staff overcame initial small problems. Pillows weren't fresh,so asked for them to be changed - carried out with apologies. Definitely return. Becak is a great way to see what is a small city.
- Richard (8/5): Clean and comfortabel stay - The hotel is new and clean and service is very friendly. However, the air conditioning unit is rather noisy and uncomfortable. Although it is rated as a 5-star hotel, it feels more like 4-star. For an Indonesian hotel, it can be rated as good but not at level of an international brand.
- greg (8/5): - Good food including the western food. Beds hard. Electronic keys continually malfunction meaning many trips to front desk. Conceirge knows nothing about Solo. We stayed 9 days and they demanded 3 interim payments. Bath floor never cleaned so big hair build up. Pool surprisingly cold.
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