HUALUXE Shanghai Twelve At Hengshan
Location: 12 Hengshan Road, Shanghai, cn
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxury Accommodation with Oriental Designs
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai offers boutique rooms blending Art Déco and Oriental designs. Each room features modern amenities such as a minibar, iPod docking station, and a coffee machine. The spacious bathrooms come with both bathtub and shower facilities, along with complimentary toiletries and slippers.
Wellness and Leisure Facilities
Guests can unwind in the hot tub, wellness center, sauna, or gym to relax and rejuvenate during their stay. The hotel also provides a beauty shop and a business center for added convenience. For adventurous souls, day trips and car rentals can be easily arranged at the tour desk.
Culinary Delights at 12 Hengshan Restaurant
Indulge in delectable Cantonese cuisine at the hotel's 12 Hengshan restaurant, offering a gastronomic experience not to be missed during your stay in Shanghai.
Book your luxurious stay at Twelve at Hengshan now to experience a harmonious blend of elegance and comfort.
Important Information
Guests are required to show a valid government-issued ID card or passport upon check-in.
According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Clubhouse
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Massage services
- Packed lunches
- Currency exchange
- Hammam
- Non-smoking throughout
- Private check-in/check-out
- Concierge service
- Kid meals
- Fruits
- Steam room
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Happy hour
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Playground on site
- Self parking (surcharge)
- Offsite parking discounted rates available
- Beach yoga on site
- Internet access
- Housekeeping on request
- Clubhouse
- Wine release events
- Reception hall
- Japanese garden
- Secured parking
- Garage
- Water tubing nearby
- Guest education on local ecosystems and culture
- Vegetarian menu options available
Rooms Available
-
One-Bedroom King Suite
The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
-
Presidential Suite, Multiple Beds
2 King Beds
Internet - Free WiFi
Entertainment - 42-inch LED TV and iPod dock
Food & Drink - Espresso maker, 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- High-speed internet access
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Accessible bathtub
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, 1 Bedroom
1 King Bed
Internet - Free WiFi
Entertainment - 42-inch LED TV and iPod dock
Food & Drink - Espresso maker, 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, free newspaper, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- High-speed internet access
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Accessible bathtub
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Premium Room
Max Occupancy: 2 (2 Adults)
- Air purifiers
- Hand sanitiser
-
Standard King Room - Disability Access
The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
-
Two Bedrooms Suite with Three Beds - Non-Smoking
The unit offers 2 beds.
Max Occupancy: 5 (5 Adults)
-
1 King Bed Junior Suite
The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
-
1 King Bed with Round Sofa Junior Suite
The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
-
1 King Bed One Bedroom Suite
The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
-
2 King Bed BDRM
The unit has 2 beds.
Max Occupancy: 5 (4 Adults)
-
Standard Room
The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
-
Standard King Room
The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Air purifiers
- Hand sanitiser
-
Courtyard King Room - Non-Smoking
The double room features garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Air purifiers
- Hand sanitiser
-
Premium King Room with Courtyard View
The double room has garden views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Air purifiers
- Hand sanitiser
-
Premium King Room
The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Air purifiers
- Hand sanitiser
-
Junior King Suite
The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Air purifiers
- Hand sanitiser
-
Deluxe King Suite with Round Day Bed
The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Air purifiers
- Hand sanitiser
-
Premium Queen Room with Two Queen Beds
The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Air purifiers
- Hand sanitiser
Guest Reviews
- tsuihua (8/5): 櫃檯人員親切 - 房間大 ㄧ樓後方洗手間門把老舊
差ㄧ點打不開
後來是外面的保潔阿姨從外面開門
- Matteo (6/5): -
- Zhaoyang (5/5): - Spacy Receiption and the room service
- Alexander (10/5): Fantastic stay in Shanghai and worth the money if you can afford it. - Location of the property was good - Next to train station, about <100m from a convenience store.
Staff was excellent in handling our special requests (we had to make use of their freezer to store some breast milk)
Staff was helpful when resolving our issues with China apps like Meituan
Rooms were spacious, beds were exceptionally comfortable. Rooms were very clean.
Hotel is very tastefully decorated with nice pieces of modern art and even a place to appreciate Chinese Tea. Hotel was pricey.
Services like spa / laundry were very expensive.
- 翠鳯 (9/5): -
- Lin (7/5): - Bath towel is too old and off the white color
- Lucille (7/5): -
- Lucille (7/5): - Location. The staff is very nice and friendly. Rooms are very spacious and comfortable (bedding etc). The rooms could be way cleaner. Lot of dust on the furniture and on the carpets. The daily room cleaning is not properly done either. Same thing in the halls and in the gym.
- Hanin (10/5): -
- Hanin (10/5): -
- Tiphaine (9/5): Impressionnant - Les chambres sont très spacieuses et la literie très confortable. L’emplacement est parfait dans le quartier français. La piscine est impressionnante. Le restaurant propose une carte internationale : tout est frais et préparé sur place. L’entretien de l’espace bien-être et des douches devrait être amélioré.
- Konstantin Averianov (7/5): - 1.Отличное местоположение, идеальный район для тихого отдыха
2. Отличный завтрак Грязь в номерах. Пыль, пахнет сигаретами даже в номерах no-smoking
Очень грязный бассейн, плесень, требуется ремонт.
При заселении просили депозит в размере 2200$ при оплаченном проживании за 2000$
- Hao (9/5): Comfortable room in a quiet neighborhood - Spacious room, clean and quiet. I slept well here. The neighbourhood was green. There’s not much for local food options in the area.
- Basic (10/5): - The best hotel ever.
- Feiran (10/5): - Excellent facilities and personnel. Friendly and professional. Definitely coming back when we visit Shanghai next time.
- Mikhail (6/5): Расположение хорошее, удобное, в приятном районе. Персонал довольно приятный. Не вернули правда разницу в предоплаченных - Кровать. Эмаль в ванне откалывалась, например, и так во всем, в целом уставший сьют номер 203
- Kristína (10/5): - The hotel was great. We were also given free breakfast for the whole duration of our stay when checking in. Highly recommended! :)
- michelle (10/5): A wonderful 4 night stay with access to great restaurants and fabulous staff - Everything was perfect
- Yan Yu Portia (7/5): Location is good at French concession area. However, the facilities in the room are broken and it doesn’t live up to the - Location is good Lots of room facilities are broken and are not working everyday
- Artem (8/5): -
- Weihua (8/5): - 位置优越,city walk的上佳选择 设施稍旧
- Guest (9/5): -
- Julien (9/5): Agréable, confortable et pratique pour l’emplacement - La piscine
La salle de sport
La conciergerie
- Irina (10/5): - We were very satisfied with our stay. It’s a very quiet, peaceful, and beautiful place. The area and location are convenient. We enjoyed the view of the inner courtyard and the sound of birds singing. We recommend choosing a room with a garden view. The staff were attentive and friendly, helped us, and changed our room. The breakfasts were delicious and varied. We liked everything.
- Nikolay (10/5): -
- Barbara (1/5): Will not return. Poor service and maintenance. - Location is good but everything else a disappointment. The hotel is not worthy of the IHG chain. It is only 3 stars. The maintenance of the hotel is poor. The design has flaws. The "master" light switched off completely so the room was pitched dark and the bathroom did not have a night-light at night. After I pointed this out, a technician had to bring a table lamp to plug into the bathroom floor the whole night. The water temperature in the shower was inconsistent, hot one minute and cold the next, I had to keep turning the dials so I did not catch a cold. The drapes and blinds were sharing the same touch buttons so it was confusing to make it open or shut. Only one out of three concierges spoke English (he was helpful), and they also act as porters so, often their desk was empty. When I needed to cancel a dinner reservation and there was no concierge around, I went to the front desk, a tall guy on duty 31st March evening named Gavin, was so arrogant he refused to assist, saying it's not his job to do so. There was not even a line behind me. When I pointed out there was no concierge around to help me, he told me to wait for him. I was in a hurry and got really irritated. I insisted and said I will report him to IHG, only then he reluctantly wrote down details. What sort of hotel is this???
- Nigar (8/5): We liked the place - Very beautiful place with exceptional garden full of birds singing in the morning. It is literally as you in photos.
Breakfast is very rich and you may find lots of variety both local and international.
Metro is in the same building, which was very convenient. They kept the amenities in minimum in the room- we had family room and there were only 1 sample of shampoo, conditioner and body wash.
The last day ( we stayed for 3 days) the air conditioner was malfunctioning and staff couldn’t handle it.
- Shangyi (10/5): - 整體服務是優質的,下次有再去上海會在入住華邑酒店
- Pei Yu (10/5): -
- Beatrice Da Vià (9/5): Ottimo, ci tornerei! - L'hotel è davvero molto bello, in un quartiere di Shanghai vicino a molti ristoranti, bar, centri commerciali e negozi raggiungibili anche a piedi. La camera era spaziosa, pulita, ben isolata dai rumori esterni e il letto comodo.
Ho avuto dei problemi con il termostato della camera e il personale mi ha risposto cordialmente, provando dapprima a risolvere il guasto mentre ero fuori per lavoro e poi dandomi a disposizione un'altra camera. La colazione è molto ricca, sia con cucina tipicamente cinese, sia occidentale. Da intollerante al lattosio mi era un po' difficile capire cosa potessi o non potessi mangiare. A parte il latte di soia, non c'erano alternative "senza lattosio" a yogurt e altri derivati.
- Marianna (10/5): -
- 偉瓴 (5/5): -
- Elaine (10/5): 超出预期,服务真心的很赞。我们会再来的! - 地理位置雅致优越,衡山路地段非常方便城市漫游,去市内各种地方也无比方便。早餐花样繁多,新鲜可口。服务人员体贴细致,给我们全家两个大人和两个小朋友带来了非常开心难忘的居住体验。特别感谢礼宾部的行李接送包裹拿取服务,以及清洁的各位女士。
- Siew Huey (8/5): -
- Claudio (10/5): - Posto tranquillissimo nel centro del quartiere francese di Shanghai Lo staff parla male inglese
- Klara (8/5): -
- Marc (9/5): -
- Xiaowu (9/5): Always a good place to stay in Shanghai - Always nice to be back at HUALUXE, convenient location and great environment. They seemed to updated the ambient light control from my last visit, now you got 3 options but realistically only between “completely dark” and “full blown day lights”…
- Maria (10/5): Great area, nice size hotel with interesting character. - Hotel in my favorite part of Shanghai. Lots of pretty streets, great shops and cafes. Easy to get around. Line 1 station right next to hotel. Very serene hotel with spacious rooms. No complaints
- Anthony Kendrick (9/5): Elegant, comfortable, luxurious - Design and exclusivity. Plus area Can see the carpet outdated and the bathroom was too fancy
- CHAN (7/5): -
- BOON ENG (9/5): - My favourite hotel in Shanghai
Spacious big clean bathroom cum shower room cum toilet.
Spacious big room and nice view.
Nice swimming pool.
Nice breakfast and the kids look forward for the buffet, nicecarea for them to run around.
And thanks for the room upgrade.
- Manoel (9/5): Tres confortable - Três bon Tres bon
- Chiara (9/5): - Hotel molto curato. Stanza ampia e comoda.
Bagno grande con servizi e doccia separati.
Colazione eccellente
- Jon (9/5): It was a very pleasant stay for the family and I would recommend this hotel to friends. - The location was superb being just in front of a train station that was only a few stops away from the City Centre and the breakfast spread and variety was excellent. The beds were too soft for my preference but the rooms were very good sized with a fantastic toilet that was super luxurious.
- NINO (10/5): -
- Chong Kia (10/5): -
- Aidana (7/5): -
- Alison (9/5): Clean and spacious - Our room was very spacious for 3, nice and clean, big bathroom with bath and separate shower and separate toilet. Easy walking distance to shops.
- Po-Hsien (9/5): - The room is very nice and big. Staffs were all very friendly. Really like the location. Tube next door and easy to walk to busy spots. Will stay again. Can be cleaner. I noticed water makes in the sink from day 1 and when I left at day 6 still here
- Marco (9/5): -
- Rochelle Ann (8/5): Great stay even if the hotel is showing its age - The breakfast was great! Mostly local food, which wasnt a problem for us. The room was massive and the staff were all really pleasant. The master light switch that turns everything off was something I didnt know I needed. Some things looked a little worn and the toilet couldve been cleaner.
- patricia (9/5): Zeer genoten van kamer met super bed en douche en vooral de ‘Japanse ’ wc - Kamer , bed en badkamer uitstekend
Grootte van de kamer ook goed
- 老姜 (10/5): -
- Henry (10/5): Staffs are very nice, all issues we mentioned were fixed at no time, we will come back again. -
- Qiutian (6/5): Facility and service not worth the price… - Central location, sizable room, large swimming pool with children’s section which is family friendly The hotel room facilities are a bit old and tired, the smart toilet smells odd. Breakfast was average vs the 5 star hotel standard in Shanghai and there’s no bar in the hotel which was a disappointment given that they have so many foreign guests. With the same money we enjoyed better service from other 5-Star hotel chains in Lujiazui…
- gregor (8/5): - Good value, large room
- Seet Yam (10/5): -
- marco (8/5): -
- Roderick (4/5): Even if run by an international brand it’s run very local with no customer care. - The location is great, next to the metro station and within distance to the French concession. Our room had only lukewarm water, and despite sending an engineer, the issue was never resolved, leaving us quite disappointed. At checkout, the receptionist simply said she would make sure we have hot water next time. Additionally, the bathrooms in the lobby had an unpleasant odor and appeared run-down.
- Yury (5/5): - Original architectural idea and design is great! Respect to the authors! The hotel in general needs renovation. Bad condition of the property.
Half of the SPA functions were out of order. I made the decision with the choice of this hotel also because of a steam room and got a steam room with cold (!) floor and seat. No water massage. No cold shower.
At reception I spend more than 40 min in conversation about the payment: the receptionist was making “magic tricks” with the variety of my Visa and Master cards - he wants me to go to the cash machine for some reason. I insisted on position that all of my cards are working well in Shanghai and the problem is just with that reception - so he work with bank card reader in a correct way and it accepts all the payment ….
- Adéle Globalize (10/5): - We love the area it's super close to Hengshan road exit two metro and more so across the road you have so many Western restaurants to choose from. Our favourite part was to be close to Shanghai Community Fellowship church our home away from home...we will be back every Sunday till we fly back home! The staff was super helpful,we had fantastic weather and breakfast indoors or outdoors it is really the best option. We lived in Shanghai for many years before now coming back only for holidays and this is really an amazing hotel to invite friends to your Home sweet home Shanghai!! There is nothing not to like it's absolutely a treat!!
- Anthony (4/5): Poor hotel - Nothing Bad positioning, looking into flats and no privacy. Staff can not speak English and no proper foyer or meeting place
- Tallot (9/5): -
- MASAO (2/5): - 施設が古く、部屋の設備不具合が3箇所もあり、部屋を交換して貰いました。
朝食は、残飯みたいな感じで、補充もかなり遅く、仕方なく残り物を食べました。
IHG系のホテルで期待したのですが、残念です。
立地は良く、静かな環境ですが、値段の割にサービス、客室は3星クラスです。
- Davi (8/5): - I love the style of the hotel and we even got an upgrade. I think staff try to be helpful but it didn’t quite hit the spot. It was summer and the air conditioning is not as consistent as we would like so sleep wasn’t so good. Room style was great. Love the garden area. The visit was just sickly hot for us so affected our experience. Breakfast was complementary, not sure if it’s due to the upgrade and we enjoyed the breakfast- had a variety of healthy and normal options.
We will probably stay again if we come to Shanghai but not in summer next time.
- Wen Wei (9/5): -
- chung (10/5): -
- chung (10/5): -
- GEORGINA LYDIA (6/5): -
- Nathania (3/5): Room deposit still not refunded. Confusing experience. - Great location, tastefully designed rooms. They were kind to upgrade my room at the beginning, but see below. Still cant get my room deposit back until now!!! A lot of time wasted trying to communicate with the hotel with little resolve.
Feels like I was unknowingly being made to pay for this “room upgrade”. Deposits I made at other hotels (i.e Beijing) was refunded within 3 days.
I have a friend who stayed in another room during at the same time; she wasn’t charged with any initial room deposit.
- marco (8/5): -
- marco (8/5): -
- BRUNO (9/5): Ruim en mooi hotel. Gezellig verblijf - Verzorgd hotel met mooie stijl. Zeer ruime en mooie kamer. Ideaal voor bezoek Sjanghai.
- Derek (6/5): Mediocre - Very good location. In the middle of the French concession and walkable to many of the attractions within the concession. The room is dated with future and fixtures falling apart. Staff members do the basics and give excuses more than understand your requests. I had shopping delivered to the hotel and when I came back, no one was aware of the delivery and one staff just directed me to another staff. Turned out the items were already sent to my room.
- Robert (9/5): - Beautiful hotel with great facilities. Curtains did not work and needed repair. Same for toilet.
Access to the swimming pool only possible with swim/haircap.
- Vanita (9/5): -
- Diego (10/5): Instalaciones de lujo en un hotel con un edificio poco bonito - Habitaciones enormes y muy bonitas
- Chris (7/5): - 飯店地點很方便,旁邊就是地鐵站。此外住的房間很大也很滿足。 飯店比較老舊,小地方並沒有清潔很好。
- Tomomi (8/5): - 駅からすぐ側で近かったので移動に便利でした!ホテル内もとても綺麗でした!
- Quek (7/5): Good -
- Lily (7/5): Good -
- Paolo (7/5): Good -
- Lars (5/5): Less than desirable. - Great location, calm and big room. Subway just around the building,yet very quiet. From outside looks really great, the representation is absolutely there. Staff was friendly. Everything is pretty run down. The room was absolutely dirty! Maintenance and cleaning seize to exist. Bedsheets had holes and bathroom had a lot of deposits. The garbage bin as well as sink items are just downright broken and falling apart. Lamps partially didn’t work or not properly. The hallways are not different,so it is not an isolated problem. The bed has not seen any cleaning under it for a long time. Really a shame, the room really would have a lot to offer in terms of design.
- David (10/5): - I thought it was a great property with walking access to local food establishments and metro station right across the street
- Boon (9/5): Superb - The spacious room, the comfort.
Spacious and separate bathtub, shower and toilet room, and they provide new individual small bottle of body wash, shampoo and conditional everyday.
Nice interior environment, art and nature with a touch of class.
Nice swimming pool, warm water in 2 areas. The room turn pitch dark for a few seconds.
- Boon (9/5): Superb - One of my favourite hotel in Shanghai. Nothing
- Dang (10/5): Exceptional -
- Dang (7/5): Good -
- Julius (10/5): Exceptional -
- Noriko (9/5): Superb -
- HIROMI (6/5): - 綺麗なホテルで室内も広く良いホテルです。アメニティも揃っていました。フロントは日本語は通じないので通訳アプリで対応した。
朝食はバラエティー豊かです。
エアコンが壊れていたので、寒い思いをした。喫煙エリアはホテル内にはありませんので外に行きました。
- Huong (8/5): - Enjoyed our stay at the HUALUXE mainly due to the staff who were incredibly friendly and helpful.
Our room was a bit dated and a bit dusty in some corners, but overall not too bad.
Location was great, easy to walk into the central area with lots of restaurant choices!
- Noriko (9/5): Quiet and reliable, you can sleep well here, will stay again - Good location, great beds, large gym/pool, decent value in room lighting switches/options are terrible/confusing, design over function. Manageable though
- Dang (7/5): Good -
- Noriko (9/5): Superb -
- Ian (6/5): Pleasant -
- Hans (10/5): Exceptional -
- Hans (10/5): Exceptional -
- Abed (10/5): Exceptional -
Photos