Athina Palace Resort & Spa

Name: Athina Palace Resort & Spa
Address: Lygaria, Agia Pelagia, Malevizi, Crete Island, 715 00, Malevizi, GR

Location: Lygaria, Agia Pelagia, Malevizi, Crete Island, 715 00, Malevizi, GR

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Spa Services

Indulge in massages, body treatments, and facials at our spa for the ultimate relaxation experience.

Recreational Paradise

Enjoy 3 outdoor swimming pools, a fitness center, and other recreational amenities for a perfect getaway.

All-Inclusive Dining and Leisure

Savor mouthwatering meals and beverages at our onsite dining establishments, with options for special dinners and snacks throughout the day.

Athina Palace Resort & Spa offers a luxurious retreat with top-notch amenities and convenient access to nearby attractions. Book your stay now for an unforgettable experience!

Important Information

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Contactless check-in is available.

Policies

Check-in: 03:00 PM - anytime

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in.

Amenities & Facilities

Free breakfast
Full-service spa
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Express check-in/check-out
Designated smoking area
Concierge service
Wheelchair accessible
Fitness facilities
Surfing/bodyboarding nearby
Scuba diving nearby
Free breakfast
Safe-deposit box at front desk
Express check-out
Full-service spa
Children's club
Pool umbrellas
Billiards or pool table
Tours/ticket assistance
Snack bar/deli
Basketball on site
Playground on site
Rowing or canoeing on site
Volleyball on site
Free self parking
Pool sun loungers
Free buffet breakfast
Banquet hall

Rooms Available

Family Room with Private Pool Sea View

2 Double Beds
Overlooking the sea

Relax - Private pool
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Private pool
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Family Room with Sharing Pool Sea View

2 Double Beds
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Superior Double Room Side Sea View

1 Double Bed and 1 Twin Sofa Bed
Overlooking the sea (partial)

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Maisonette Sea View with Sharing Pool

1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Maisonette Sea View with Private Pool

1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Superior Double Room with Private Pool

1 Double Bed and 1 Twin Sofa Bed
Relax - Private pool
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Private pool
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Family Room Inland View

2 Double Beds
Overlooking the hill

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Maisonette Inland View

1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
Overlooking the garden

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Junior Suite with Jacuzzi Private Pool Sea View

1 Double Bed and 1 Twin Sofa Bed
Layout - Bedroom
Relax - Private pool
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Private pool
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
Superior Double Land View with Private Pool

1 Double Bed and 1 Twin Sofa Bed
Overlooking the garden

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Superior Double Land View with Sharing Pool

1 Double Bed and 1 Twin Sofa Bed
Overlooking the garden

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Maisonette Side Sea View with Sharing Pool

1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
Overlooking the sea (partial)

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
VIP Suite Land View

1 Double Bed and 1 Twin Sofa Bed
Overlooking the garden

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
VIP Master Suite Side Sea view

1 Double Bed and 1 Twin Sofa Bed
Overlooking the sea (partial)

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Junior Suite Sea View

1 Double Bed and 1 Twin Sofa Bed
Overlooking the sea

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Double Room (Promo)

1 Double Bed and 1 Twin Sofa Bed
269-sq-foot room with garden views

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Superior Double Room Land View

2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed
323-sq-foot room with garden views

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
Maisonette Sea View

1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
377-sq-foot room with sea views

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Family Room, Sea View

2 Double Beds
377-sq-foot room with sea views

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Single Room Land View

1 Twin Bed
269-sq-foot room with garden views

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 1 (1 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
Junior Suite Land View

1 Double Bed and 1 Twin Sofa Bed
323-sq-foot room with garden views

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
Superior Double Room, Sea View

2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed
322-sq-foot room with sea views

Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Private bathroom
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided

Guest Reviews

Natalia (6/5): - The hotel looks very nice from the outside and also in the pictures. The view is simply stunning and truly impressive. Unfortunately, the location is a bit inconvenient – there are no tavernas or attractions around. Although it is presented as a five-star hotel, in our opinion it is more like a 3.5-star standard. The food was often cold, very monotonous, and with little variety. There was no live cooking, not even at breakfast. The all-inclusive drinks were quite average, as expected, but the paid drinks at the bar were excellent – some of the best I have ever had. This hotel is not the right choice for people who want to explore Crete. It is rather for those who just want to pay for an all-inclusive stay, relax at the hotel, and do nothing else. The cleaning service was poor, and the sunbeds on the beach were dirty – something unacceptable for a five-star hotel. Everything seems like more as quantity rather then quality. On a positive note, Irina at the reception was absolutely fantastic and made our stay really enjoyable in terms of entertainment. Also, Maria at breakfast was very friendly and left us with a great impression. Overall, the hotel left us with a disappointing impression, and we definitely would not book it again.
Diana (10/5): - wir hatten 4 wunderschöne Tage, sehr freundliches Personal, 3 mal am Tag ein sehr reichhaltiges Buffet, die Snacks zwischendurch waren auch sehr lecker.Die Zimmer waren sehr sauber. Der Ausblick traumhaft. Wir können das Hotel nur weiterempfehlen. A&D🙏😊
Michel (10/5): - Notre séjour c’est très bien passé, le personnel est très gentil et les chambres sont bien rénovées et propre. Les accès à escalier nous a pas dérangé mais à savoir qu’il sont nombreux.
Andy (6/5): - Athina Palace boasts modern rooms, with a private pool room upgrade adding a luxurious touch. However, slight renovations are needed: gaps around doors and tired paintwork detract from the otherwise pleasant spaces. The resort shines with beautiful pools and gardens. The "relax pool" offers tranquility, while the "active pool" provides a lively atmosphere. Efficiency reigns supreme with friendly staff and exceptional reception service. Thoughtful touches like pick-up points around the hotel (especially helpful for those with mobility limitations) ease the walk from the beach. While car rentals are convenient, especially with Babis' friendly assistance, room cleanliness was a major letdown. In room 614, cigarette smoke wafted in from a nearby service area, ruining the fresh feeling. This seems to be a recurring issue for guests. The animation team, while enjoyable, presented solely in French. Some, particularly the male staff, came across as arrogant. English integration would significantly enhance the appeal. Repetitive shows with a strong French focus suggest a need for program diversity. The clean, well-maintained restaurant offered friendly service, but food variety was lacking – daily menus felt repetitive. A touch of staff enthusiasm and dress code enforcement could elevate the dining experience. A designated greeter to welcome guests and ensure dress code adherence would be a welcome addition, as many disregarded it. And cocktails should be served in a glass, not a cup
Arjanit (8/5): - sehr freundlich und war shön
Öztürk (10/5): - Super gut alles war perfekt
Sarah (10/5): Amazing - Amazing!! I was really worried about this hotel because of bad reviews.Luckily everything was perfect ! We loved it Room was spotless with a great view everyone was nice and polite and delicious food.
David (10/5): - Top
BP44 (8/5): - Oct 2019. We arrived late evening and the man on the desk, was not very kind to us, very rude. Had to email a copy of booking to reception to prove who we was. The rest of reception staff was very good during our 2 weeks stay. Our room was located near the main road right at bottom of the steps. Lots & lots of steps, only suitable for anyone who is very fit 140 steps from top floor to our room. Was very fit at end of our 2 weeks. We had a excellent sea view from our room window. The area we stayed in was very modern, newer part of resort. New modern electrics with lots of USB points and wall mounted TV. so it was worth walking down all the steps to get to our room. We only took the transport occasionally. Restaurant - It is a bit disappointing when you first walk in, needs upgrading, redecorating. The staff in the restaurant did look after you, and food was very good standard. Some staff members did serve you most of the evening in different parts of resort, and they where very nice to us. Did try the Greek Restaurant & La Carte Restaurant as well. The Resort was good value for the price which we paid 42% off, but some areas like main restaurant are not 5 star. There was some entertainment, but we would have liked more entertainment most evenings and in the main hotel bar next to reception. Went down to the beach a few times, but it is a long walk down the hills in the heat, best to take the bus. local bus to Herakilion from the resort, it is in a remote area.
Verified traveler (6/5): - Einrichtung leider schon etwas älter. Die Zimmer groß aber teilweise sehr Dunkel. Schöne Aussicht auf das mehr und die umliegenden Hügel.
Verified traveler (2/5): - Rude reception staff including general manager, small dirty room not what we paid for or what is shown on the web site photos of a standard double room with sea view. We stayed a total of 10 hours and left for alternative accommodation at our expence .We have holidayed on Crete for the past 20 years 2 or 3 times a year and never experienced such rude staff or poor quality accommodation. Based on our brief stay at this hotel I would give it 2* max and that is being generous.
Verified traveler (10/5): - Awesome sea view, clean renovated room, delicious food, professional staff
Verified traveler (6/5): - piscine non chauffée. repas répétitifs. accueil bof bof.. (restauration ; accueils ; magasins ) mériterait 3 étoiles....
Verified traveler (4/5): - Ringe ringe ringe. Dårlig mad. Forfaldne bygninger. Aldrig igen
Kevin (2/5): stay here - Checkin was extremely rude, the food in the buffet was all cold and if you moved to get some you lost your table. The checkout was the only thing I would say was ok and that’s because we were getting out of there.
Verified traveler (10/5): - I LIKE EVERYTHINK . WELLCOME , SERVICE , FOOD , DRINKS IT WAS GREAT , WONDERFUL VIEW THAT HOTEL HAS, THE PERSONAL VERY FRIENDLY AND THE FOOD FANTASTIC.
Verified traveler (2/5): - On 9.11, we made a reservation (number 74738506303690 )for hotel named athine palace resort for2 rooms Unfortunately we received something completely different from the pictures in the hotel website. The corridors are dark and unpleasant to walk Rooms with a pungent odor of chlorine. The rooms look like hostel rooms and not 5-star hotel rooms. To get to the room, you have to climb 400 steps and I, as a pregnant woman,in 7 month certainly cannot climb this staircase The vacation became a nightmare The hotel is far from 5 star!!! We are very disappointed and angry. I feel like it's cheating to show different images from reality We asked to cancel the booking but unfortunately they did not agree and we had to stay at the above hotel on holiday without pleasure. we did a reservation through you on 3 rooms. 2 rooms on my name and one room on the name liran Yehuda. Thank you for your treatment and waiting for a response. I request a refund Kind Regards Nitzan Steinberg Phone-972504893595 .
Verified traveler (4/5): - Slechte accommodatie, kamers zeer oud, zeer afgelegen hotel. Hotel ligt op een berg en kamers liggen ver weg van hoofdgebouw daarom zeer veel trappen doen. Eten zeer vettig.
petros (6/5): Petros_Lg Larnaca, Cyprus 132 Άψογο προσωπικό.. - Κλείσαμε για 7 ημέρες στο ξενοδοχείο... Το μόνο θετικό ήταν το προσωπικό του ξενοδοχείου που πάντα με χαμόγελο εξυπηρετούσε κ σε έκανε να νιώθεις σα το σπίτι σου. Παρολαυτα τα στρώματα στα κρεβάτια ήταν πολύ παλιά με αποτέλεσμα να μη μπορούμε να κοιμηθούμε τις νύχτες. Το πρωινό περιμέναμε να είναι ποιο παραδωσιακο (χωτιατικες πιτες, κρητικά παραδωσιακα προϊόντα, γραβιέρα με μέλι... ). Το μεσημεριανό ήταν κατώτερο του μετρίου σε ποιότητα. Η πισίνα για τα μωρά είχε μέσα χώμα. Η αξιολογιση θα ήταν πολύ χειρότερη κανονικά αλλά επειδή κατά την αναχώρηση μας κ αφού τους ενημερώσαμε για τα παραπάνω, μας είπαν πως αν τους τα είχαμε αναφέρει από την αρχή, θα είχαν διευθετήσει το θέμα με τα στρώματα κ θα μας ενημέρωναν πως υπήρχε κρητικό πρωινό με κράτηση(κάτι που δεν είδαμε να αναφέρετε στο φυλλάδιο με τις πλήρες οδηγίες του ξενοδοχείου). Γιαυτό κ με επιφύλαξη για τους επόμενους αξιολογούμε ως μέτριο. Παρακαλούμε τους επόμενους ταξιδιώτες να ενημερώνουν τη ρεσεψιόν για οποιοδήποτε θέμα κ ανάλογος να δώσουν καλύτερες βαθμολογίες.
Verified traveler (10/5): - Amazing staff! Everyone was great!!!! This was a great experience.
Biljana (4/5): - Alt var galt på dette hotel. Fra check in til check ud. Det eneste positive var det søde personale i restauranten om morgenen og aftenen, da de knokler for drikke penge. Alt andet var en ren skuffelse og kan på INGEN MÅDE ANBEFALE DETTE HOTEL. Det skulle kun have 3 stjerner og kommer ikke i nærheden af 5 stjerner. Noget så simpelt som mulighed for at lave kaffe på værelset er ikke en mulighed, og der står der er en mini bar men der var to flasker vand der grinte af en! Brug jeres penge på noget andet, det måde spild af penge, tid og energi! God rejse til et andet hotel 🙂
Verified traveler (10/5): - Cette hôtel était très belle , les chambres très ordinaire ,service parfois bon et parfois mauvais, nourriture ordinaire
Dee (2/5): - Was a great beach, and the room size was good but the rest was terrible. The room smelt mouldy and damp and we had a 2 bed 2 bath, The staff's attitude was terrible, they didn't greet guests they were rude. The dining experience was like a school dining hall and was a horrible experience. this is definitely not what I d expect of a all inclusive hotel. I think this is like a 3 star motel. the bedding was threadbare. the cocktails at night were in tiny glasses and was terrible. It definitely doesn't match the pictures on the website.
Verified traveler (8/5): - Bel endroit avec des vues mer sympas Bonne qualité de la nourriture Parmi le personnel quelques pépites de gentillesse (Maria au restaurant notamment) Attention l état des chambres peut être inégal selon les parties de l hôtel certaines mériteraient un petit rafraîchissement mais rien de très grave Avec une voiture c’est mieux
Verified traveler (10/5): - Das Hotel ist sehr zu empfehlen. Für 5 Sternen Hotel ist es sehr preiswert, Personal und Service ist top. Das essen ist ganz lecker. Vor allem die Dessert. Der Aussicht zum Meer ist Mega Hammer. Strand ist 5 min zu Fuß oder die bieten sich kostenfrei Busse an, die zum Strand fahren und wieder zurück.
Verified traveler (2/5): - This property is marketed as 5 stars but it is a 2 /3 star at best. Food is bad , room very basic. Not an enjoyable stay
Dean (8/5): Great stsy - This is a very nice hotel. Probably more of a 4 star than 5. Food was good for an all inclusive. Staff is great. I would recommend it.
Verified traveler (8/5): - Aimé: la gentillesse du personnel au restaurant le matin et le soir, le cadre. Peu aimé : restaurant à la carte peu goûteux
ivy (4/5): - stunning view. no quality service. not feel welcome. food was terrible. no proper labeling on food display. werent happy to cater for vegetarian despite of asking and requesting. very basic for food quality and repetition on menu. bar staff in the main area very rude as if they are doing us a favour. On the last day early check in left our luggage in storage which was open all day no refeence or security given. so we all felt o management or service.
Waheed (4/5): - Food not so great. I am sure we can get better food elsewhere for the price I paid for this all inclusive. I would say very terrible food for the price I paid. Only plus side is very smiley staff.
Dom (6/5): - Fin de saison, le personnel vidait l’hotel ainsi que les chaises longues alors qu’il y avait encore des vacanciers. Dommage,
Verified traveler (6/5): Far from 5 star hotel - we was expecting 5* resort, unfortunately it was 5* but 30 years ago, in my opinion it was 2* star resort. first impression from the reception they clear do not know what they are doing, and it was look like Monty Phyton. If not the older gentleman in restaurant who delivered with his younger team 6* service and team from SPA we will be more than disappointing. If you have 5* hotel invest some money to give the feeling of 5*. There was other people who meet the same problems and get the same feel like we had about the hotel and been disappointed about the standards and service. Ladies in reception are talk to few different people at the same time, answering phones what call frustrations, and make you feel not important.
Gary (10/5): Excellent beach, friendly and helpful staff. - It was great to swim at the private beach everyday. Very relaxing and you felt everything available. Friendly staff who went out of their way to make you feel happy and well looked after. Two special meal occasions: Greek Tavern and the A la Carte experience were stand-outs. Negatives? None at all. Luckily we had a room near the main reception and restaurants, as it appeared other guests further away had quite a treck up and down from rooms to get eat etc. Maybe the hotel could put on a better transport system to get about. All in all: a great stay and I'd recommend to anyone wanting a good relax.
Maria Lemos (10/5): Vou dar pelo LOCAL ...Sensacional - Local excepcional....indiscritível... Só que peca pelo atendimento ,não gostei do atendimento desde o checkin,mal educados ,por ser um resort desse nível ,acho lamentável ter sido tão mal atendida !!
Verified traveler (8/5): Super Essen! Nettes Personal! Aber sehr abseits! - Es war ein tolles Hotel mit super leckerem Essen zu den Hauptmahlzeiten, aber zwischendurch eher ungenügend, aber es reicht. Obst zum mitnehmen gibt es nicht. Sehr ungenügend finde ich das Angebot der Kaffeespezialitäten. Die Heißgetränke aus den Automaten sind wirklich schlecht und man hat keine Möglichkeit woanders etwas in der Nähe zu bekommen. Dafür müsste man mit dem Auto irgendwohin fahren. Auf Nachfrage kam nur der Hinweis auf die Bar in der Nähe der Rezeption, aber leider erst ab 18 Uhr und gegen Aufpreis. Der Kaffee morgens zum Frühstück ist gut! Die Kaltgetänke zwischendurch und abends sind auch verbesserungsfähig. Sehr süß - Zuckerwasser. Das Personal ist sehr aufmerksam, aber auch sehr unterschiedlich. Leider ist das Hotel sehr abgelegen und ein Auto wäre von Vorteil. Die Zimmer sind toll und geräumig. Grundsätzlich empgelebswert, aber nur, wenn man nur ausruhen möchte.
Bplcd (8/5): - Bon hôtel en général, mais plutôt un 4 étoiles! Le personnel est vraiment très sympathique, à l'écoute de toutes nos demandes. Les alentours sont très beaux. Club d'animation français . Nous avions eu une chambre au dessus de la réception, côté assez calme mais voisins très bruyants sans gêne! Je souligne également quelques points négatifs : matelas à ressorts, oreiller très dur . Toujours le même buffet, pas top pour les longs séjours! La plage ne se trouve pas au pied de l'hôtel, il faut descendre énormément de marches (à s'y perdre) et beaucoup de déchets dans l'eau, c'est dommage! Globalement bon séjour mais pour un 5 étoiles cela aurait pu être mieux .
Camilo (2/5): - The staff are very unpolite. They don’t have patience to explain or help with simple things. It was a terrible experience. The beds are very uncomfortable. And furniture are very outdated
Mike (8/5): Great Resort Hotel - Great setup with lots to do. It was fun to walk around the grounds and discover new things at every turn. It is a massive footprint and not for folks looking to have everything in one spot. Each area offers a different feel and experience. However, the food was not too great and 3 of 4 in our party got ill from it. Biggest complaint was food and lack of ability to get room service.
Verified traveler (6/5): - All inclusive till 23:00 pm. Maybe you should tell us before.
Thierry (10/5): - Excellent
Wendy (8/5): lovely location and charmingly built hotel - We are a family of 4, 2 adults and 2 boys aged 6 and 8. My eldest wanted to go to Crete as he is very interested in Greek history and culture and we decided that Crete would be the best place for good weather as it was the easter week. The hotel was charmingly designed and built like a village of buildings tumbling down the edge of the hillside. The pools and the beach were great for relaxing and playing and the ample buffets were well replenished during each meal. The hotel met our needs very well, and the children enjoyed the mini disco in the evenings. We found the communal areas a little lacking in character, the main bar area had bad acoustics making it a rather stressful environment. The main restaurant was often very busy with long ques at the main grill station, another chef/server could have made a big difference there. The places to sit outside were lovely and the views were fantastic though, it was mainly the spaces inside that were a bit too hectic for my son who struggles in noisy and busy environments. The staff were all very friendly and hard working. The restaurant staff were particularly cheerful and welcoming. The only bad dining experience was our evening in the "Greek Taverner" which didn't suit us at all due to the slow service and the food not being to our children's liking. The a la carte night was great though. The only real complaint I have is the hugely inefficient Check in process! over an hour wait after a long flight was not good!
Janet (10/5): A well-appointed all-inclusive resort and spa - The staff are amazing - always friendly and cheerful, within special mention for Dionysus in the restaurant and Tina in the spa! The food offered in the all-inclusive is varied and of excellent quality. This was one of the reasons we returned to stay having heard many other hotels offering all-inclusive fall down on this. The hotel has undergone a number of improvements recently in its accommodation and facilities and the grounds are well maintained. The accommodation is built in a village style down the hillside to the blue flag beach, allowing the guests to wander around the resort without feeling crowded and due to the number of steps a great way to work off all the delicious food! The only negative comment would be the volume of music payed at the main pool area. Not all guests enjoy the high volume clubbing beat all day but may want to participate in the organised activities, restaurant and spa. The age range of guests is wide with families, teenagers to older couples. Thank you for a wonderful stay. We will definitely be back!
irit (8/5): מלון עם נוף מדהים ואוכל מצויין - המלון בנוי על צוק,הנוף מדהים, מתקנים רבים במלון- הבריכה המקורה מותרת למבוגרים- אין כניסה לילדים.הכניסה לסאונה/חאמם דורש הזמנת מאס'ג. המלון מרוחק כחצי שעה מהרקליון ,יש הסעה פעם ביום . מומלץ לשכור רכב. החדרים עם ריח מעופש,ניקיון לא הצד החזק, פחות מפנקים... הארוחות מצויינות ויש שפע אוכל ושתייה. השירות בצ'ק אין וצ'ק אאוט מאוד לא קשוב,ומקפידים על קוצו של יוד- לדוגמא ביקנו לארוז ארוחת צהריים ליום למחרת והיה אפשרות לבקש עד השעה 20:00 ,פספסנו העשר דקות את שעת ההזמנה- לא הסכימו להקשיב.. בפנייה ישירות למטבח נעננו.. ביום ההגעה התפוסה הייתה נמוכה מאוד פחות מ30% -החדרים היו פנויים היינו לאחר טיסת לילה בקנו להקדים כניסת החדרים ולא אפשרו כניסה עד השעה 14:00 .
Géraldine (6/5): Vue imprenable mais où est le palace ? - Très belle et grande chambre - repas plutôt variés et bons - choix des boissons gratuites très limités - vue magnifique - piscine relax et piscine animée sympas - mer tout en bas de l'hôtel - complexe immense, trop, avec énormément de dénivelés, il faut être sportif pour apprécier cet hôtel : 135 marches à monter tous les matins pour prendre le petit déjeuner !!! il y a même un bus avec 4 arrêts qui dessert les différentes zones de l'hôtel - personnel très agréable - piscines glacées.
Margaretha Møller (8/5): Flott utsikt over havet - Bra service, flott utsikt, god mat men litt harde madrasser
richard (10/5): nice hotel , - nice hotel , o.k maybe not a top rated 5 star hotel , but clean , good facilities ,nice staff and for what we paid excellent value for money. Food was good quality and good variety. A la carte excellent and taverna was well worth the visit . All in all a very nice experience, we would recommend and use again .
Verified traveler (10/5): Séjour génial !!!! - Hôtel très bien avec une vue magnifique sur la mer, on à même l'impression de se trouver en pleine mer. Concernant le lieu, très bon emplacement avec des bus qui desservent plusieurs fois par jour Agia Pelagia et Héraklion. L'hôtel est grand avec plusieurs piscines et l'accès direct à la mer.S'agissant de la nourriture, c'est très variée et de qualité. Enfin, le service est très bien réception, bars et restaurants. Je recommande cet hôtel, en effet c'est la deuxième fois que nous y séjournons et une fois de plus nous en sommes ravis.
odile (8/5): Magnifique - Très bel hôtel. Équipe d'animation très sympa et dynamique. Attention aux marches et pentes mais navette efficace. Nourriture variée et bien cuisinée. Amis vacanciers le buffet est à volonté. Pas la peine de remplir vos assiettes dont le contenu finit à la poubelle. Un tel gaspillage est honteux et l'hôtel devrait y veiller.
jim (10/5): Hardly anyone speaks english - Basically a French speaking resort but we had fun anyway,. We were only Australians there.. It meant hard to follow animation etc but it was fine we enjoyed it..
Verified traveler (8/5): Stunning views, close to Heraklion - My family stayed here last week and were so happy to have discovered it. We had booked a family room and were so impressed with what we got. There were two bedrooms, lots of space and an amazing balcony overlooking the sea. We enjoyed the all inclusive option which made it so easy. The kids could eat when they wanted and we found tons of options for food. The pools were great, but a bit cold this time of year. The only negative thing I have to share is that despite updating the lobby, common areas and rooms, they have some work to do on the tennis and basketball courts. These are a great feature, but they look as though they haven't been updated since the 1980s. They are fairly decrepit. While they are not the main draw of the hotel and not used by the majority of guests, updating them would improve the hotel's amenities.
Verified traveler (8/5): Good family hotel - Lots of steps but that wasn't an issue for us, facilities ok, it was a good hotel overall and was a normal 5* aboard standard
World Traveler (8/5): Amazing views, beautiful hotel. - We stayed for 7 nights at the end of the season (the hotel closes at the end of October) but there were still plenty of guests and activities. We appreciated the natural beauty of the location. It is somewhat isolated. We had a car which was nice. The meals were very good- buffet style with good variety. The staff was helpful without being overbearing. Laundry was an issue- very costly at the resort (3-6 Euros per piece) so we drove into Heraklion and had 2 loads done for 16E. Kids had a blast!
Branislav (10/5): Near Heraklion - On a cliff with a beautiful view over the sea. All inclusive service without bracelets. Themed dinners with plenty of choices.
Emilia (8/5): Nice hotel built onto the cliff - Nice hotel built onto the cliff,with three pools and a small sandy beach.It had a good size,comfortable rooms with great views.Bathroom was quite dated but clean,with lovely toiletries provided so there was no need to bring anything.It had a main restaurant,where breakfast and dinner was served and A la carte restaurant that you could book once (highly recommend it).Main restaurant had a great choice of fresh fruit,salads,grilled meats,fish,olives and cheese for people like me,who don't eat chips and spaghetti on holiday.However drinks choice was a let down-no fresh juices at the restaurant,just those sugary mixers,and you had to pay for one at the bar!Also they charged for international drinks and wine and we had to pay for drinks after 11pm!Facilities were good.Three pools to choose from,two of them quiet ones and one with usual entertainment.Beach was small but very clean and lovely.There were three bars too,one of them at the beach.Three tennis courts were available too.Service of staff was ok,except Despina at the main restaurant and Sofia at the beach bar,who were fantastic!Always smiling and friendly but quick.As hotel is built on a cliff it might not be suitable for elderly people or people with very small children as there are steep hills and lots of stairs to take to go from rooms to reception and beach.However there is a free shuttle bus going up and down every 15 min or so that many people used.
elad (8/5): great place for families!!!!! - great location. spectacular views!!!
Verified traveler (6/5): - Beautiful views if you get room with sea view position. Good beach. Food repetitive and poor entertainment.
vipan (8/5): Great option if you want to relax on holiday - All the staff were friendly and did as much as they could to ensure the holiday was enjoyable for the whole family. Beautiful location but isolated. You need a car or rely on taxis if you plan to explore anywhere other than Heraklion... There is a regular bus service to and from the city. Evening entertainment is fine for very young children but not for teenagers or older. Animation team work hard with plenty of activities on the program. Built on the side of a hill going down to it's own beach which has a shuttle service every 20 minutes... No problem getting loungers there. Wifi available across the resort, including the beach.
Robbo (6/5): Great location, customer service needs work - A wonderfully designed hotel with beautiful gardens and stunning location. For 5*, some of the facilities were lacking, e.g. rooms were clean but basic; most of the wooden sunbeds around the relax pool didn't have cushions which was pretty uncomfortable. The biggest issue was the staff who were, with only a few exceptions (the beach staff were great), at best surly and at worst downright rude. As a customer, you get the feeling that it is not a happy place to work and this cannot fail to impact on your own holiday experience. In summary we had a lovely time but it was tinged with a little disappointment.
Verified traveler (10/5): Excellent Hotel and an Amazing View - Our family stayed for ten days at the Athina Place Hotel. Really pleased with our experience. Beautiful hotel , staff and manager was very helpful and polite. The hotel was spacious and super clean. Nothing was any trouble for you to do and foods was fantastic great entertainment . Thank you for the fantastic hospitality that you offered friends and family.
US Traveler (6/5): Great family destination. - Many activities. Food available for kids all day long. Staff is great. Spa, bedding and curtains need upgrading.
Tracy (10/5): 10 perfect days in Crete - Beautiful location on top of a seaside cliff. Sea-view room was awesome! Food in the restaurants was good. About 20 minutes from downtown Heraklion, but far enough out of town to avoid the noise and the bustle. We had a rental car the entire time - highly recommend this.
belle (10/5): - It was the best hotel we stayed at on our vacation the staff was friendly and so was their guest excellent view and was very beautiful
Lisa (2/5): AVOID, AVOID, AVOID!!! - The development must have been ok years ago but it is now very tired. Rooms are sold as five stars but they do not go over three stars. Accommodation is miles away from luxury. To make our stay even more delightful, the hotel management decided to close the hotel half way our stay and relocate us with our two small children to another hotel. In the result we lost a day of our holiday to move and quite literally did not have access to a room for a half a day as the check in in the new hotel was in the afternoon. This stay tainted our view of the whole island. I do not think we will be going anywhere near Greece again.
Angie (6/5): Wonderful, quiet location - Our first all inclusive holiday and we had a wonderful time. Food of good quality, Staff friendly and helpful. Beautiful location.
Arv (8/5): excellent location - Got to the hotel very late because the transfer from the airport to the hotel did not turn up despite confirming it by email.Were greeted by friendly/helpful staff they left a couple of bottles of water and a not very pleasant bottle of wine in the fridge, no snacks or fruit. The size and location of the hotel were realised in daylight, it was an amazing sight absolutely stunning. The facilities were very good , a lot of thought had gone in designing and building the resort everything flowed well,despite the different levels, it never felt crowded. You could feel isolated, because of the terrain , if you needed to venture out you could not really do it by foot you needed a car, there were not many excursions to some peoples liking The a la carte restaurant was a major disappointment,we had to book it 2 days in advance but honestly it was not worth it, food took ages to come service was poor , salmon and steak overcooked , in fact we would have been better of by using the normal restaurant.
Karolsi (6/5): nice views but.... - Just got back from Athina Palace Staying until 18th of October. First impresion was very nice, receptionis was friendly, porter as well,you will be droped to your room by a van, so you dont need to walk. got upgraded to family room which was a nice touch. room was spaciuos with amazing view, but the bad frame haven't been cleaned for ages, you couldn't see the color of it because it was covered in dust, bed linen was not the cleanest one as well with stains here and there, even it was changed every day, but not even once you get it cleen. The food is nice but same every single day, maximum 2 items will be changed in 5 days. DO NOT ASK IN THE RECEPTION WHERE THE NEAREST SHOP IS BECUSE YOU WILL BE OFFERRED TO GET TAXI TO AGIA PELAGIA ( 15EUROS ONE WAY ) AND THEY WONT TELL YOU THAT THERE IS ONE SHOP JUST 2 MINUTES WALK FROM THE HOTEL. bars staff is very unpleasant, you will not see a smile, or here a word from them then you ask for something, unless you leave them tips, yoo will see a compleately diferent person, so... NO TIPS MEANS YOU ARE NOTHING TO THEM. once you give tips, your glas comes more full, better made and presented, you will get a smile, a thank you and if you lucky enough they will thank in your own language :)
jules (2/5): Good view. Too far from anywhere else though - So bad we left after first day. Room and bed uncomfortable, poor food, rude staff
Graham (4/5): 3 Star maximum, never 5 Star luxury - Hotel needs total refit, bedrooms & bathrooms fittings over 20 years old, hotel over expanded for its core facilities. No Satellite TV in bedrooms. Bedrooms had a soap dispenser for hand, shampoo Restaurants inside more like School canteens. Waiters almost demanded you sit at tables where they wanted, rather than where you preferred, to save them work and time. 5 Star is not Buffet service for all meals, waiter/waitress service only comes in a la carte restaurant, which is chargeable on top of All Inclusive. Therefore main staff are no more than table cleaners, dish washers and probably paid as so, which is where the core problem lies. Always had to request drink and coffee top ups, they should watch and ask the guests for 5 Star all inclusive. Waiting staff often complained they were hot, ill or tired, excuse us, we are guests paying for 5 star service. All staff need complete customer service training, they don't smile when spoken to, everything is an effort, they do the minimum. Swimming pools dirty, brown scum and tide marks visible around the water line for whole two weeks, health warning. Life guards more interested in standing at the Bar and talking to guests than their job No significant Beach water sports. Evening entertainment very amateur and limited. What 5 Star places charge to use a pool table? When we checked out, the Receptionist said Goodbye, not "Did you have a nice break, everything all right, safe journey, come again" They don't care and don't try.
D (10/5): Mind the Step(s) - Despite what some reviews might say, this is a fantastic hotel. It has views to die for, a wonderful setting, great food, great staff, a spa, a gym, two pool areas with bars, a beach bar, an indoor bar and a delightful, bonus a la carte restaurant. My wife and I had a wonderful, relaxing two weeks here. I mean, yes, if you don't like the thought of walking hundreds of steps per day (the hotel is built onto a cliff-side hence the views) then you're it's not for you. We saw it as a way of off-setting the enormous amounts of food. However, you can order a mini-bus at the dial of a phone to pick you up and move you around this extensive resort. The beach is small but private and virtually exclusive. The water is clear,I safe and there is a life guard on duty. The entertainment could be better; if you are into big, animation then this is limited but the small team do work hard. However, if you like your holiday quiet then this it is perfect at the 'quiet' pool. Just a final word, this is an international hotel, not your average Brit style resort and this means many nationalities. It seems to be a particular favourite with Russians so if you like the 'fish and chips by the sea' type holiday this isn't that. It was fun to watch world cup games here.
Michelle (8/5): Nice hotel with magnificent views - The hotel has a spectacular view of the ocean....its best feature. You can tell the hotel has some wear and tear with the swarms of visitors throughout the years, but if you just need a place to put your stuff while you sightsee, no big deal. On the other hand, if you're the family that doesn't want to leave the hotel...it's perfect. There's so much to do--from the pools, to the beach, and all the programs the hotel provides (i.e. mini club for kids, game nights and dances). I thought the food was abundant and varied. It was also delicious--but I'm not a picky eater, so I might not be the best judge. Between meals, the hotel offered snacks, drinks, and ice cream to hold you over. The atmosphere was nice and relaxing. A great place for families with kids. And the rooms were kept clean.
Mark (8/5): Beautiful place, average food. - Absolutely great views throughout and the hotel itself is very nice. Lovely and very big rooms. Everything was good, except the food which was average. If you stay here and want to experience Cretan food, eat elsewhere. Other than that, highly recommended. Brilliant and friendly staff.
Verified traveler (4/5): Hocus-Pocus - Don't be fooled by the photos on the website. While the view is beautiful the room is less than so. The photos on the website do not represent the room that we walked into on June 5th. The room looked like an army dorm room from the 70's. There was no decoration of any kind. No pictures on the walls. No decorative pillows or runners on the bed (as shown in the photos). No washcloths. Inferior (all-in-one) toiletries. We used our clothing to make pillows for ourselves because the rock-hard "pillows" on this bed would have ruined our necks. We paid extra for a private balcony and we did have a balcony. On the balcony were two, ripped chairs and no table. If there were a rating for the food, which is included, I would give it a 1 as well. The food was bland and uninteresting. There was no ice to be had and my husband was refused a 16 oz bottle of water. I appreciated the assistance the staff gave with our bags on arrival and departure. To navigate the stairs without their help would have been difficult.
Verified traveler (6/5): Hotel a long way away from the main centre - The hotel looks very nice from the outside , with nice swimming pools, bar, shops and convenience store. All inclusive was a plus . Nice bar and disco tech on property. The rooms were in poor shape with very low and uncomfortable bed. Their were small ants and spiders in the room which after our complaints were taken care off. The bathroom looked run down with rust in the bathroom basin and peeling paint on the bathroom door. One day our bedroom was not done up when we got to the hotel back from sightseeing in the evening.
Louise (8/5): Excellent Value - Pleasantly surprised by quality of the hotel, its stunning views and food supplied on all inclusive basis. Friendly/genuine staff made this one of our best holidays yet.
Verified traveler (6/5): Nice spot, amazing view, disappointing service - Ok overall but not a 5* at all, I was not expecting much for the price paid but still a bit disappointed, food was ok but not great, staff helpful to a minimum in particular the front desk. The room was big and with a stunning sea view but the bedding was terrible and that's a shame really.
SSA (10/5): Stunning location, friendly staff and good food. - The reviews below initially put me off booking, but am very glad I chose to stay here in the end. The staff are excellent (shout out to the two Andrei's), the food buffets delicious and the various pools, beaches, games facilities are the perfect setting for a few nights of relaxation. Really lives up to its 5 star status.
Verified traveler (2/5): - Nothing about 5 start hotel and resort. Poor..rooms basically furnished.bad linens.more like club de vacances than a resort. Having problems to walk...impossible to go there..everything is up on a hill tobhave breakfast..lunch or dinner.
The Hoods (10/5): Superb!! - We were hesitant to book given some of the ropey reviews, however from the moment we arrived our doubts disappeared. 5 star customer service from checking in to checking out, the reception staff were very good, even when busy they ensured everyone was looked after quickly (often in 3 or 4 different languages too). The hotel has 4 different bars and in every one the staff were excellent also, in particular the lady at the beach bar who made everyone feel very welcome. Some of the reviews point out the size of the hotel (around 700 rooms i think) which can make it hard work to get from one area to the next if your room is near the beach and furthest from the hotel, whilst this isn't ideal the amazing flowering plants not to mention the weather (in October) made the journey pleasant. There is a courtesy bus to and from the hotel to beach, but as it's 5 minutes down and 10 or so up, we tended to enjoy the walk. The beach although small had great facilities and excellent snorkelling potential, and as we booked in October there was plenty space too. Please don't let any reviews put you off this hotel, yes it's on a hill, yes it probably isn't 5 star because of the rooms and wifi and basic entertainment, however the service, location, views, pools, beach, and food were incredible - great value for money in my view.