Holiday Inn Express El Reno by IHG

Name: Holiday Inn Express El Reno by IHG
Address: 1817 Southwest 27th Street, El Reno, us

Location: 1817 Southwest 27th Street, El Reno, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Convenient Location
Situated just off Highway 40, Holiday Inn Express El Reno offers easy access for travelers looking for a comfortable stay near the highway.

Comfortable Accommodations
Each guest room is equipped with modern amenities including a TV with cable channels, a refrigerator, coffee machine, and microwave, ensuring a cozy and convenient stay for all guests.

Relaxing Amenities
Guests can unwind and have a refreshing swim in the hotel's heated indoor pool or maintain their fitness routine at the on-site fitness centre, complete with exercise and weight lifting equipment.

Don't miss the chance to experience a convenient location, comfortable accommodations, and relaxing amenities at Holiday Inn Express El Reno. Book your stay now!

Important Information

Please note the pool and fitness center are closed and breakfast service has been suspended until further notice. Breakfast will be offered as a grab-and-go bag option.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
Outdoor furniture
Visual aids: Braille
Auditory guidance
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Key card access
Mobile app for room service
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Golfing on site
Tennis lessons on site
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Fishing nearby
Bulk dispenser for toiletries

Rooms Available

Queen Room with Two Queen Beds - Disability Access

A TV with cable channels is offered in this room. A microwave, refrigerator, and tea and coffee-making facilities are provided.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard Room, 2 Queen Beds, Accessible (Comm, Mobil Tub)

2 Queen Beds
300 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 40-inch HDTV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Accessible bathtub
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
Suite, Multiple Beds

2 Double Beds and 1 Double Sofa Bed
400 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 40-inch HDTV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
Suite, 1 King Bed, Accessible (Comm, Mobil Tub)

1 King Bed
400 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 40-inch HDTV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit, bathroom grab bars, visual fire alarm, accessible bathtub, doorbell and phone notification, wheelchair accessible, low-height door lock, wheelchair-width doorways, low-height desk, low-height counter and sink, lever door handles, low-height view port in door, and closed-captioned TV
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Accessible bathtub
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
Suite - Mobility Access/Hearing Accessible

Providing free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The suite features tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Shower chair
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
King Suite with Sofa Bed

A TV with cable channels is offered in this suite. A microwave, refrigerator, and tea and coffee-making facilities are provided. This suite includes a sofa bed.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Suite, 1 King Bed, Accessible (Communications)

1 King Bed
400 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 40-inch HDTV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit, bathroom grab bars, visual fire alarm, accessible bathtub, doorbell and phone notification, wheelchair accessible, low-height door lock, wheelchair-width doorways, low-height desk, low-height counter and sink, lever door handles, low-height view port in door, and closed-captioned TV
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Accessible bathtub
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed
400 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 40-inch HDTV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
Standard Room, 2 Queen Beds, Accessible (Comm, Mobil Roll Shwr)

2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 40-inch HDTV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
Standard Room, 1 King Bed, Accessible (Comm, Mobil Roll Shwr)

1 King Bed
300 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 40-inch HDTV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Pillowtop bed, hypo-allergenic bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit, bathroom grab bars, visual fire alarm, roll-in shower, doorbell and phone notification, wheelchair accessible, low-height door lock, wheelchair-width doorways, low-height desk, low-height counter and sink, lever door handles, low-height view port in door, and closed-captioned TV
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Laptop-friendly workspace
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
Double Suite - Non-Smoking

A TV with cable channels is offered in this room. A microwave, refrigerator, and tea and coffee-making facilities are provided.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
King Room - Disability Access Roll in Shower

Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Shower chair
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
Suite - Hearing Accessible - Non-Smoking

Featuring free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The suite has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
Standard Room

A TV with cable channels is offered in this room. A microwave, refrigerator, and tea and coffee-making facilities are provided. Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Queen Room with Two Queen Beds- Hearing Accessible Roll in Shower/Non-Smoking

Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Shower chair
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
Standard King Room - Communications Accessible

This accessible room has a cable TV, microwave, and refrigerator. Tea and coffee-making facilities are provided.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard Queen Room with Two Queen Beds

A TV with cable channels is offered in this room. A microwave, refrigerator, and tea and coffee-making facilities are provided.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard King Room

A TV with cable channels is offered in this room. A microwave, refrigerator, and tea and coffee-making facilities are provided.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Breaux (6/5): -
Kacey (10/5): -
Patti (10/5): -
Mills (10/5): -
Ricky (9/5): -
Sherry (4/5): - The facility was very clean. The breakfast Saturday morning was great. The pool was closed. The mattress was uncomfortable. The smell in the hallway to our room was horrible. Somebody cooked some kind of food and it smelt bad. We called the front desk and they only said if they can not find the source then there was nothing they can do about it. The smell came into the room after we opened the door. The staff did not offer spray or another room on a different floor. We were on the 4th floor.
Sherry (4/5): -
Delfina (10/5): -
Kiana (8/5): -
Heather (10/5): -
Christopher (10/5): The employees were all ver kind, the bed was so comfortable and the breakfast was delicious - The gentleman that checked us in Kevin, I believe was very personable and proving great information. He was very thorough and welcoming. The breakfast was one of the best we’ve had and the breakfast attendant was very kind and welcoming as well. Felt like we were at someone’s home enjoying breakfast. The only negative thing I could say is there was a bandaid in the toilet when we came in and the room was very warm and smelled like someone had used the restroom before we got there.
Russell (10/5): Really liked the motel staff was friendly and it clean - Clean
Heath (10/5): -
DAVID (10/5): - very good nothing
Paul (8/5): - Breakfast Shower tub floor dangerous to slick
PAOLA (9/5): -
Cindy (10/5): After traveling for 15 hours we needed a place to rest. We were pulling a trailer, there was plenty of parking. The room - The room was clean, the staff was amazing! N/A
Amy (8/5): Enjoyed the hotel and my trip and location. - Good breakfast and location. Pool wasn't open.
Benjamin (8/5): -
Sue Lanette (10/5): Good night - Breakfast was good with plenty of choices. Night staff was helpful and kind.
Marvin (10/5): -
David (7/5): -
john (7/5): -
john (9/5): -
Dana (9/5): -
Miguel (10/5): -
Goyette (10/5): -
Jerry (6/5): - Bed was hard, pillows were limp. It was hard to sleep.
John (8/5): - Hotel and room were fine, good hot water and pressure. Staff was good. One recommendation, staff should put a note on the TV indicating which source cable can be located so you don't have to call the front desk.
Jim (10/5): - Yes
Paul (10/5): - Great
Amie (8/5): - Safe, quiet and clean.
Crissina (6/5): - I was moved to the Hampton because of a extended stay group. I asked about the pool and was told it was a nice indoor heated pool Well the heater was broke but i was not informed of that or would have canceled
Bill (10/5): - Nice
michael (10/5): - Everything was perfect. Very comfortable and clean rooms. And their breakfast was great.
Pamela (4/5): - I walked into lobby to find one person in front of me to check in. The young man Johnny behind the desk was on the phone ignoring the people in line. Nearly 10 mins later he finally hangs up and starts to help the man in front of me. It was apparently a business account and Johnny did not know how to handle this in the computer. After awhile he says to Johnny to take care of me and he would be back. Then Johnny tried to put me in a room I had not booked. I am disabled and unable to manage stairs in the event of an emergency or elevator not working. I always book a ground level due to this but he tried to put me on the second floor. He was frustrated when I told him I had booked ground level but he did change it. I had walked into lobby at 4:55 and it was 5:25 before I was handed a key card. Got a rolling luggage carrier to use and went to our room. After unloading it my sister parked it outside of the room in a spot that did not obstruct anything. Less than 5 minutes later we left to get dinner. When I opened the door the carrier had been moved directly in front of and against our door. Had my sister not grabbed ahold of me I would have fell over it. Needless to say we were upset about this. As we left for dinner she rolled it back to the front. At check out she let Johnny know how dangerous this was. He had no comment and just stares at us. The whole experience was awful. While room was fine and the breakfast was great I would not recommend this place due to poor service.
Cherrie (10/5): - The property was very clean and the staff was very friendly and knowledgeable. We like staying at the Holiday Inn when we travel, never a bad experience with them.
Joanna (6/5): - The staff were very friendly and helpful We were put into a room that was not supposed to be used as the bathroom was in mid remodel. There was no knob on the door and the sink had no faucet.
Michael (9/5): - Location was good.
Robert (10/5): - Great staff and breakfast
Vanessa (10/5): Good location, clean rooms, amazing pool - Everything was clean, and the beds were comfortable! The pool was everyone's favorite part of our stay. The noise. The hotel is extremely close to the interstate, so you can hear traffic ALL the time. For me, it was like white noise, and I was able to tune it out.
Woods (8/5): -
Jeremy (2/5): - Room was not ready at check in time. Finally got into the room and the TV wouldn't work. Not a good experience so far.
Melita (9/5): - Staff friendly and place very clean. No complaints.
Nicole (10/5): Very clean and comfortable. Perfect for traveling and needing a place to stop and sleep. The breakfast was great. - I liked that the hotel was right off the highway.
Kathy (10/5): -
Angel (10/5): -
Brandon (4/5): Next time I will get there after 3 pm hoping they gave all the rooms by elevators already. I know now not to get there a - Breakfast and indoor pool Room 116 heard the elevator all day and all night.
Wendy (10/5): - The receptionist Shanon was very nice and informative! Excellent stay. Only problem was some people partying outside untill 1 under our window!
Cody (1/5): Bad -
Pam (9/5): Superb -
Verified traveler (8/5): - OK
Mauricio (2/5): Worse costumer service and accommodation - Made a reservation for a wrong city called to cancel and get my refund. They refused and still ask for a review when we had to make reservation at another hotel had the worst night cause they couldn't accommodate us at the same holiday in in another city , or refund our money.
Bullard (7/5): Good - Kid screaming down the hallway at 2am
Jaycee (8/5): comfortable - all good no freezer in the refrigerator for an ice pack
Brenda (10/5): Nice - Very nice room, Dallas the clerk was very nice snd quick. We enjoyed stsying at holiday inn
Sherri (5/5): Passable - The lady that works on weekends here is the best, friendly and kind. I will stay here again, I like the location and enjoy their breakfast No sign was on my door for the hotel maid to clean the room, but she didn't, and sheets needed to be changed due to my grandson, by the time we got back to our room that evening the room wasn't cleaned or the bedding changed very disappointed, due to the front desk person was busy so we had to wait for her and she was so kind about it and respectful to us being late and all.
Judy (10/5): Exceptional -
G (9/5): Superb - Staff was super friendly and helpful. Breakfast was tasty.
Jim (7/5): They didn’t have my reservation from Bookin.com and I had to pay for my room directly -
Steven (10/5): Exceptional -
Victoria (8/5): Great place to stay - After traveling through 3 states, it was nice to get checked in. The downside is you have go out due to no places deliver food to the hotel. We love their breakfast choices.
Depasquale (8/5): Nice place…. Cinnamon rolls were great - Wonderful breakfast! Tv only got 2 channels
Glover (10/5): Exceptional -
Nida (10/5): - Great hotel, good price.
Kacey (8/5): Very good -
George (1/5): We had to drive to another town to find another room in a hotel that had the beds needed. - Nothing. We were given a room with 1 king bed, no couch for three adults. The lady at the desk said she would cancel the room ( Because they could not provide a bed for the third person we had on the reservation. I want a full refund, the hotel was unable to provide us a room we could use., and the lady was rude at the front desk. Read above
Dana (9/5): Superb -
Jorge (10/5): Exceptional - Everything Everything
Nancy (10/5): - The workout room is not good at all- hard for a business traveler.
DEMETRIOS (6/5): - Its a new building but housekeeping needs attention. The phone on the nightstand needs to be replaced. Has never been cleaned. Buffet forget it.
Sasha (8/5): - For are loud when closing
Gregory (6/5): - The front desk person was very nice and tried to be helpful, but I waited 20 minutes to be checked in (after a 14 hr drive), had to change the room (bring all my belongings up the the 4th fl and then back down since the room was wrong...and then back up again when the new room was assigned). Phone was dead (no dial tone) tv not functioning / broken and some lights not working. Front desk guy tried to help but could not fix anything. Oh well
Melissa (10/5): - Pool nice water warm. Comfy bed clean room. Staff friendly let me check-in early.
Jacob (10/5): Holiday inn El reno - The trip was amazing but it was a bit scary when my niece cut her foot on broken glass in the pool
Companion32693799210 (4/5): Watch out for double billing - I booked with TripAdvisor. When we got there they charged for the room, I talked with front desk and was told it would be removed. The morning we departed, I was not given a receipt. I was told since it wasn't right they wouldn't give me one. Long story short, they still owe me for the nights stay. I have call been told I would be contacted within 48 hours. Did not happen. Just called again supposed to get a call tomorrow. We will see. They may need new managers. Double check your account if you stay here.
Candice (2/5): Extra charges!!!! - I showed up after 3:30 p.m. and there wasn’t a clean room to be checked into, so we went and ate. Came back and was able to be checked in. The rest of the stay was fine until I checked by bank account the next day after checkout. I have two $20 charges (they told me I would be charged $20 for incidentals), a $91.89 charge, and two $111.89 charges. We checked out of the hotel three days ago and so far I’ve only been refunded $111.89 one time. I’ve called multiple times and still haven’t been able to speak to a manager! So I paid $146.22 on hotels.com for this room, and have been charged a total of $355.67 from Holiday Inn and reimbursed $111.89, leaving $243.78 outstanding.
Sarah (8/5): - Place wasn’t bad. We used the pull out couch bed for my youngest daughter. The mattress was literally split open on the side and super flimsy. The rest of the place was okay though
Billy (2/5): - Some things are just not optional when you’re traveling….the air conditioner didn’t work, we were hot all night and that was miserable. The check in person charged us twice for incidentals. The continental breakfast was completely empty at 7:00. There was a used bar of soap left in the tub and the tub hadn’t been cleaned. 😑I expect more from Holiday Inn with the prices they charge. Unfortunately I think we will stick to the Hampton Inn hotel chains from now on.
Donald (8/5): Very good - Easy off/on access to the interstate
Edwin (2/5): JERRY - Jerry the older guy working nights let it be very clear that we were an inconvenience to him when trying to confirm our reservation and then upon arrival as well not only to us but to everyone that he had an encounter with! We have stayed at many IGH hotels and have loved them however this was not a good experience at all and to be treated the way Jerry treated us is not acceptable! He even had one of his employees crying her eyes out in front of everyone! Jerry will be the cause of the El Reno location loosing money and guest who books quite often with!
Larry (8/5): - Had an issue that was quickly resolved. Everyone makes mistakes. We will be back
Megan (6/5): Ugh - The beds were terribly uncomfortable! The breakfast bar was missing a lot of food! We reserved 5 rooms so of them weren't cleaned during the day.
Randall (9/5): Superb - Breakfast was good room and facilities were clean. Bed was not comfortable.
Kevin (9/5): Superb -
Michael (10/5): - Breakfast was good. Staff was friendly
Darian (1/5): Nightmare!!!!!! - They out of retaliation charged me over 300$ I had to file a police report!!!
Scott (10/5): - The staff was very friendly and accommodating. The facility was clean and updated. The breakfast had a large variety of hot choices and quick to go choices. And the coffee was spot on. We will stsy here again.
Tanya (9/5): Superb -
Carl (8/5): Very good - Clean and comfortable. No creamer for coffee except sweetened.
Itseydiegee (8/5): Ok stay - The staff was nice, and the bed was comfortable. Breakfast was a bust as the oven wasn't working, and all they had were undercooked potatoes, bread, and cereal.
Verified traveler (8/5): - No hot break fast as promised. That was disappointing. Otherwise it was AAA
Richard (9/5): Superb - Very good
Monica (6/5): - There were cockroaches in my room
Kelsi (10/5): Excellent - I have stayed here previously and they have always gone above and beyond to be friendly and accommodating
Patricia (10/5): Exceptional - This is a great location. It was so close to the highway, easy on and off. Breakfast was amazing and well attended. Hot options are my favorite.
Nadine (9/5): Superb -
Jeffrey (10/5): Exceptional -
Jeffrey (10/5): Exceptional -
Cash (10/5): Exceptional -