Holiday Inn Express & Suites Columbus - Easton Area by IHG

Location: 4899 Sunbury Road, Gahanna, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Key card access
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall

Rooms Available

• Queen Suite with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking

  The spacious suite features air conditioning, a coffee machine, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Microwave
  • Heating
  • Coffee machine
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Hearing accessible

• King Room - Hearing Accessible - Roll-in Shower

  The spacious double room features air conditioning, a coffee machine, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Heating
  • Coffee machine
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Hearing accessible

• Standard Room

  Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Coffee machine
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift

• Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking

  This room has a flat-screen TV, work desk and a refrigerator.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Coffee machine
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Hearing accessible

• Standard King Room

  This room has a flat-screen TV, work desk and a refrigerator.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Coffee machine
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift

• Standard Room with Two Queen Beds

  This room has a flat-screen TV, work desk and a refrigerator.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Coffee machine
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift

• King Suite

  This club level room has a flat-screen TV and a refrigerator.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Coffee machine
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift

• King Suite

  This studio has a seating area with sofa bed, flat-screen TV, and a refrigerator.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Coffee machine
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift

• Queen Suite

  This studio has a seating area with sofa, flat-screen TV, and a refrigerator.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Coffee machine
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift

• King Room - Disability Access

  This room has a flat-screen TV, work desk and a refrigerator.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Coffee machine
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift

• Queen Suite with Two Queen Beds - Communications Accessible

  The spacious suite features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. This suite has a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Coffee machine
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Hearing accessible

• Standard Room with Two Queen Beds - Communications Accessible Tub

  The spacious double room provides air conditioning, a coffee machine, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Heating
  • Coffee machine
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift

Guest Reviews

• Kira (8/5): -
• Sheila (7/5): Wasn’t worth the cost - Close to Easton Our room’s carpet was very gross. The beds squeaked a lot. Every movement. The TV was terrible. The shower was terrible.
• Carl (2/5): -
• Thorsten (7/5): -
• Tracie (8/5): The bed was not the best. Noisy. The staff and breakfast was great! - Great Bed
• Gregory (8/5): -
• Honey (1/5): Don’t stay here it’s not safe. There’s hitting camera. - This hotel felt so unsafe I had to leave within the night. It was an unsafe environment. I felt uncomfortable there was a hidden camera.
• VALERY (2/5): Because if stolen staff we decided never to - The location and the staff The hotel administration knows about thieves around and don’t care to notice visitors . All our staff in trunk of the car was stolen and we were told that the car was in blind spot relatively to the cam .. Our car was really in the center , under our windows . The second thing : the microwave doesn’t work , the tv remote was broken
• sandra (1/5): - These folks are cheats. They are over charging my card more than what was stated on booking.com by a whopping 150usd. Thieves I am being stolen from
• Kassie (5/5): Just okay - Easy check in. The fire alarm kept going off. Nobody knew why. The place had a smell. For the money paid, i felt it could have been better.
• Yang (10/5): -
• Robert (7/5): - It was clean and tidy
• Melissa (8/5): -
• Dean (9/5): - The room The breakfast was not to good needs more selections
• Christine (10/5): great! -
• Andrea (10/5): - The hotel was beautiful, clean and quiet, the staff was helpful and friendly, the pool and the gym area were great! The breakfast was exceptional! We would love to stay here again.
• Zackery (3/5): - Good location, clean rooms. This property charges $75/night for incidentals!!! That’s right it cost me an extra $225 to stay here and I still haven’t gotten that deposit back! I will never stay here again!
• Roberta (10/5): - Everything. The smell of breakfast 😋 was my alarm, it was great 🎊 I guess Hell is freezing 🥶 over it cold outside. But nice to see my baby sister 💕 ❤️
• Mary (7/5): -
• Jerry (8/5): -
• Florence (10/5): -
• John D (10/5): Fantastic - Staff was great….front desk, breakfast and house keeping. I will definitely be back.
• Carlos (6/5): -
• Ayed (1/5): Extremly dissppointmnet and furustrated.. feel so sorry fir every penny I paid fir such a bad stay. - Nothing at all Loud noises Could not sleep The reception did not treat my issue in a profession way despite our 4 complaints Nobody cared We left the room in order to get rid of the noises and camo back at the midnight
• Karen (9/5): -
• Rosario (10/5): -
• Abubakar (9/5): -
• Eric (8/5): - Everywhere that I went, it was very dark. Not enough light
• Nelson (4/5): - Clean and comfortable Staff was unhelpful. Had no access to pool or gym. No extra coffee
• Prof Dr Sajid Soofi (10/5): - Check-in was smooth, and the staff were professional, attentive, and quick to help with anything we needed. The room was spotless, comfortable. The bed was extremely comfortable, and everything in the room felt high quality and well maintained. Housekeeping was consistent and thorough, and the overall atmosphere of the hotel was calm and upscale. The location is also a big plus. It’s convenient for getting around. Overall, it delivered exactly what you expect from a hotel, excellent service, comfort, and a refined experience. I do absolutely stay here again and would recommend it to anyone who wants a reliable luxury stay in the area.
• Sue (9/5): Close to shopping and dinner - It was clean and it was ground floor. Everyone was very nice. I was glad there was gonna be breakfast, but it was all junk.
• Larry (10/5): - Check in lady was so very very nice!
• Wilkof (10/5): The manager was very helpful and kind. We really appreciated him. - Breckfasts were excellent, better than other Holiday Inn express hotels we have where we have stayed. Eggs, meats tasted like real food. Some IHG hotels must skimp on good ingredients. Very well attended and clean!
• Rose (8/5): - The breakfast bar was superb. The room was very clean. Loved the ladies at the sign-in desk. They tried very hard to help us. You gotta remember if you book through another company they cannot make any changes to your reservation at the hotel. You have to contact your company you booked through to make changes. Anyways this is what I was told. The only disappointment was the location of the room. À handicap room should never be located on second floor more then halfway down the hall. Our room number was 209 it started at 221 by the elevator to give you a feel as to how far it was for a person that has a handicap to walk. We could not have stayed in that room if they had not furnished us a wheelchair that I ask to see if they had. The only thing that would be considered handicap accessible was the bars in the bathtub with no safety mat or finish in the floor of the tub besides most people that are handicap cannot stand in a shower. There was no shower seat either. Needless to say she could not shower. We will be back in March and will try this facility again. I was advised how to help insure we get a handicap room with a walkin shower close to the entrance.
• Angela (10/5): I like it - Everything Nothing
• Meadoe (10/5): -
• Julien (1/5): -
• NOUR (6/5): -
• Dayne (8/5): - It was good the staff did a great job.
• Daud (10/5): -
• Jennifer (8/5): -
• Edilvia (10/5): -
• Kristen (4/5): -
• Mariangelys (4/5): - The breakfast was great, parking seems safe. I had to change room because the bathroom wasn't properly cleaned. The second bedroom was better, but bathroom bathroom could be cleaned deeper. Wasn't able to sleep, the people from upstairs was making a lot of noise all night. I talked to the staff and I don't think they did anything about it. Same thing the next night.
• joseph (8/5): - The room was great Breakfast was fabulous Only negative thing is they didn’t do my room after day 1. Luckily I didn’t throw both towels on the floor or I wouldn’t have a clean towel after day 2.
• Tisha (10/5): - Staff was GREAT. Good location, clean and comfortable.
• Michael (10/5): It was perfect for what I needed. Staff was attentive and welcoming. - It was very clean and hospitable.
• gary (4/5): - $500 hold on my card, didn't find out until I got there. Ask for connecting/conjoined room, staff didn't know they had rooms like that so someone else had got it besides the rooms i had that wasn't connected. One room no tv remote, the other room didn't have a chair like the other room. We ask did they have a shuttle bus they said no.
• Wilkawear (9/5): - Super clean room and friendly staff. Little tricky to access from the highway.
• Janel (3/5): Over priced and $500 security hold Outrageous! - Location I called in and spoke With a Booking.com rep to make sure I got a room with a tub. I was on the call almost an hour. When I got to the property. I still got assigned a room with walk in shower and the room price was not adjusted lower like the BOOKING.com rep told me it would be. Very unsatisfied . The $500 added security hold on my credit card was outrageous!!!
• Kevin (1/5): -
• Marsalis (10/5): - 👍
• Carl (10/5): - A lot of shopping area near by.
• Reggie (10/5): - Breakfast ,chicken sausage good,no potatoes was disappointing, room and staff excellent and late checkout the best
• Kiera (10/5): - The Hotel was very clean , the staff was very welcoming. Late pool hours. Free breakfast! Heads up if you use a prepaid card (Cash app, chime, etc it could possibly take 30 days to get your security deposit back . Only thing I didn’t like other than that 10/10
• Maryann (4/5): Disappointing - wouldn’t stay or recommend again . - Friendly & somewhat helpful staff but didn’t know the area that well.( very young) Room was quite dirty w old stains / STICKY STAINS on carpet - I had to cover w towel in middle of room . Couch … I wouldn’t sit on it ..dusty. Close to my work ; convenient, no restaurant or bar… expensive fast food items / hot chocolates!?
• abdi wali (10/5): - Nice place
• Linda (10/5): - Very Nice Stay. The Staff Was Very Attentive. Breakfast Was Very Good. I No Complaints
• Yona (6/5): - I didn’t like the surprise $75 per night
• Tamra (8/5): - Room not completely prepped ... only one coffee cup, lobby market not stocked, and no microwave in the room.
• susan (8/5): - Breakfast good pool cold
• john (10/5): Great value - Very nice, clean and quiet. We recommend this hotel when in Columbus OH
• Bonnie (10/5): - Hotel breakfasts are a priority for me. Everything about the breakfast was excellent: the variety and quality of selections as well as the ease of self-serving. The room was clean and well-appointed and very quiet. I also liked the toiletries provided in the bathroom . I enjoyed the stay.
• Hector (9/5): Muy buena - La atención del personal La cama un poco incómoda tenía un pozo d un lado
• Lisa (10/5): - The property is nice
• Siraj Khaleel (10/5): - Disappointed about the flush
• Rod (8/5): -
• Crystal (10/5): - Nice location. Very clean Nothing
• Daniel (10/5): - It's was amazing
• jessica (10/5): -
• Dawn (6/5): - Friendly front desk personnel. A little disappointed compared to other Holiday Inn Express some visible wear. No tv remote. I had to get one from front desk . No cinnamon rolls. Otherwise safe and comfortable.
• willie (7/5): - Good location. No TV schedule
• Major (10/5): - The desk clerk was very helpful by assisting us to get checked in early. The breakfast was very good. The whole staff was very friendly and helpful.
• Gregory (10/5): - Check in was great!
• Lorra (10/5): Very relaxing. The king size bed was so comfortable! - Very clean, friendly and helpful staff Nothing
• Adam (10/5): -
• Angella (10/5): - Staff was very friendly and very clean.
• Kerins (6/5): - Accommodating staff; free upgrade due to mix-up with original room Room was double booked and had a hard time getting hot water in the shower.
• Ron (9/5): Lovely stay, thanks for having us 😊 - Pool , room, and breakfast Even with only 1 staff member last night, she was lovely and very helpful
• Rob (9/5): - Staff was friendly, hotel was clean, breakfast was great, bed was great!! Only concern was another guest allegedly had their vehicle broken into. I think that's a fair thing to note. I, personally, had no other issues. It's not the hotel's fault but may be a concern regarding the area.
• McClarren (1/5): - Nothing. The hospitality was terrible. When I went outside to my car, a manager was standing outside smoking a cigarette and I had to walk through his smoke. Everything. I had no hot water in my room. The floors were dirty. The staff was terrible. I left 4 hours into my stay.
• Chandan (2/5): Very bad Experience with Service and staff - We checked in late at 12:00 Am and there was horrible smell in the room, we went and talked to the front office and they gave very bad response and only help they offered was to check out at the same time didn’t even allow to change the room. The bedroom and chairs were all dirty and there was ac water licking all over in the room.
• natalie (8/5): - Great
• Janai (6/5): - The property itself is worn down and the swimming pool is small and the hot tub is paved over which was one of the amenities I was looking forward to using. Also the hallways need to be painted or updated as they look worn and carpet is worn with stains, however the overall experience was OK. The staff was very nice and kind.
• Lelia M (8/5): Quick stay, everything was nice - It was just a quick over night. The room was very nice, the only problem was the floor under the air conditioner was wet. Other than that it was perfect for 1 night. Great breakfast choices.
• David (10/5): - Affordable and close location to where I needed to be.Rooms were very clean and the King Bed was the most comfortable sleep I got.Breakfast was very good loved the fried egg option. It would of been great if there was a toaster to make toast with my breakfast and have butter and a variety of jellies. It was a great overnight stay. Will return again.Everybody was very pleasant and helpful if we needed anything.
• Michelle (4/5): - We get there about 9 PM. God gives me the key. I laid it down next to my phone. He says oh that might deactivate the card but doesn’t take it back and check it and of course it did so I had to walk all the way around the building, cause I couldn’t get in on the backside of the building. Wouldn’t work on the door either so I had to go back up to the desk and get another key in second lane light was burnt out next to the bed and I went back down to get some coffee and he said it’s over there in that dark room and I had to fumble around in the dark to make a cup of coffee when I go back no. breakfast was mediocre.
• Misty (10/5): - Clean and spacious room. Very close to Easton which was where we were going.
• Svetlana (10/5): - The front desk staff was very cheerful and made my day.
• Derek (8/5): - Hotel was decent, staff was EXCELLENT!!
• Wallace (9/5): -
• Michelle (4/5): Won’t stay again☹️ - Location Was not clean and staff was rude
• Lois (10/5): - 1) The staff who checked me in was friendly and helpful I was tired from travel and he made me feel so welcome 2) my room was immaculate clean and spacious 3) delicious breakfast 4) check in and check out easy I love this hotel. Highly recommend and will stay here in the future
• Katherine (8/5): - The rooms were clean and comfortable.
• Ikenna (8/5): The Holiday Inn touch - Overall it was a great experience. I however suggest microwave ovens are kept on every floor, instead of just at the reception. Place them where the ice machines are located. Its for the convenience of guests.
• Renita (10/5): - Wonderful stay was there for one day but will return
• Heather (6/5): - Okay for a quick stay
• Esther (5/5): Great location but crappy room - My room didn’t have any hand towels or washcloths, the carpet felt sticky, the toilet was very hard to flush, loose rings on handicapped areas, and blinds were cracking.
• Bridget (8/5): - It was where we needed to be in the area .. great staff overall stay - good!
• Mavis (8/5): - Nice and clean close to the mall only down side is no restaurant on site but food was far to reach

Photos