Arrow on Spencer
Location: 585 La Trobe Street, Melbourne, Victoria, 3000, Melbourne, AU
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Welcome to Arrow on Spencer, your ideal getaway in the heart of Melbourne!
Modern Accommodations
Unwind in one of our 33 uniquely designed guestrooms, equipped with refrigerators, microwaves, and flat-screen televisions for your ultimate comfort.
Exceptional Amenities
Stay connected with complimentary Wi-Fi, enjoy our state-of-the-art fitness center, or indulge in convenient room service. Our concierge will ensure your every need is catered to during your stay.
Prime Location
Just a stone's throw from Marvel Stadium and Collins Street, immerse yourself in the vibrant local culture, with shops, dining, and attractions like Queen Victoria Market within easy reach.
Don't miss out on an unforgettable stay; book your room at Arrow on Spencer today!
Important Information
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Parking height restrictions apply.
- Contactless check-out is available.
Policies
Check-in: 02:00 PM - 11:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Fitness facilities
- Express check-out
- Free WiFi
- Luggage storage
- Express check-in/check-out
- Concierge service
- Elevator
- Fitness facilities
- Bicycle rentals nearby
- Multilingual staff
- Front desk (limited hours)
- Express check-out
- Smoke-free property
- Tours/ticket assistance
- Parking (limited spaces)
- Self parking (surcharge)
Rooms Available
-
Three Bedroom Penthouse (PQ4S)
1 Queen Bed and 4 Twin Beds
1507 sq feet
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, microwave, electric kettle, and room service
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request); rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Stovetop
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
-
Deluxe 2 Bedrooms Apartment (Q2S)
1 Queen Bed and 2 Twin Beds
484 sq feet
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, microwave, electric kettle, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request); rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Stovetop
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
-
Standard Apartment (Q)
1 Double Bed
344 sq feet
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, microwave, electric kettle, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request); rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Stovetop
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
-
Two Bedroom Penthouse (PQ2S)
1 Queen Bed and 2 Twin Beds
915 sq feet
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, microwave, electric kettle, and room service
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request); rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Stovetop
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
-
Three Bedroom Apartment (Q4S)
1 Queen Bed and 4 Twin Beds
807 sq feet
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, microwave, electric kettle, and room service
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request); rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Stovetop
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
-
Deluxe One Bedroom Apartment (QS)
1 Queen Bed and 1 Twin Bed
463 sq feet
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, microwave, electric kettle, and room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request); rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Stovetop
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
-
Four Bedroom Penthouse (PQ7S)
1 Queen Bed and 7 Twin Beds
1938 sq feet
Layout - 4 bedrooms and living room
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, microwave, electric kettle, and room service
Sleep - Bed sheets
Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer
Practical - Laptop workspace, phone, and iron/ironing board (on request); rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 9 (9 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Electric kettle
- Stovetop
- Daily housekeeping
- Room service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
Guest Reviews
- Neil (8/5): - We are 4 brothers in town for the Lions rugby tour. This place suited our needs, although is quite basic. One bedroom has an en-suite so the rest of us had to share one bathroom - and the upstairs room is served by a spiral staircase. Very basic comforts, couch and a full kitchen. There is a desk at the lobby that is attended during the day. We used the parking garage. Location is convenient to the Docklands area, Victoria Market and the trolley but we would have preferred to be closer to the CBD Overall, we were satisfied and the price was right.
- Bruce (10/5): Andrew Returning Guests - Great service, convenient location with clean and tidy rooms. Bed was uncomfortable this visit and some furniture has exceeded its use by date. Overall a pleasant place to stay.
- Dianne (4/5): - I needed to stay somewhere with short notice and whilst I was appreciative of obtaining a booking, I would never stay at Arrow Spencer Street again. Firstly, the confirmation email via booking agent I rcvd said the reception was open till late at night. Upon arrival there was a sign stating reception closed at 5pm. I contacted the listed number and ultimately (after much to-ing and fro-ing) check in was completed. When I expressed my dissatisfaction the person I spoke with said the website stated they closed at 5pm. I checked Arrow Spencer Street and it did not state this, so far as I could see. The room itself was appalling. Marks and grime all over the place. The window was utterly filthy. The wardrobe door was askew. The only seating was a cheap and nasty plastic setting and one of the chairs was wobbly. The bathroom was an utter disaster. The toilet cistern made a hideous noise for most of the night. The bathroom vanity was in an appalling state. The shower door was very difficult to maneuver and given that it was glass this was quite unsafe. The shower did not drain and within several minutes of the shower being on it turned into a foot bath and leaked on the floor. The only positive was the bed and which was quite comfortable. Overall I would rate the property at between a 1 and 2. Arrow really should have paid me to stay at the property rather than me paying a fee. It was quite simply one of the worst properties I had ever stayed in. I will never return.
- James (10/5): - Great views of Sydney Harbour
- Damian (8/5): - .
- Amanda (8/5): - A huge apartment with 7x single and 1x double beds, 2 bathrooms and a huge rooftop terrace. Clean but a little tired but for the price it’s a great option to accommodate a group.
- Ken (8/5): - Very roomy and great location.
- Fred (10/5): - Huge apartment sleeps 6. Two bathrooms ,everything you need , very helpful desk Clark. Recommend
- mel (8/5): - Maybe I didn’t see the information about how to find the hotel. I had to ask a hotel close by where to find it. Outside facade says Harbourview. Location is great. Trams really close by, not to mention Marvel stadium is walking distance.
- Taylor (4/5): - Arrived at property and was told my booking had been moved to another property (Arrows on Swanston). When I got to the other property I had to wait 2 hours for a room which although looked clean the carpets were filthy and had an odour.
- Adrian (2/5): - .
- Julie (8/5): - Great size apartment for an adult family, very convenient for transport. Easy parking
- Andrew (8/5): - Close to Southern Cross Station and circle trams. Several good eateries a block or two away. Staff very welcoming and helpful. Felt secure overnight.
- Norman (4/5): - Initially difficulty getting key. I arrived at 4.45pm to find office closed. Trying the three numbers given , no response. Eventually got someone. Someone had to let me into building so I could get mobile number. All sorted but not a good introduction. Room was okay. Plenty of hot water. Windows looked onto brick wall and pigeons kept cooing. Place needs an update. I will not stay again
- Moses (8/5): - We were pleased with our stay. In particular the staff were very helpful. In the first attempt we thought the lift was not functional and we used the stairs. Turns out the button just needs a firmer press.
- Wendy (2/5): - The property was old and outdated. It smelt and was grotty. There was a distinict stale cigarette smell in the room and not very clean. The layout wasnt liveable thank god we only had one night. I dont mind staying in budget places but not when i paid a premium price. I could have had 2 nights at crown for what we paid for one night in this place. We will never stay there again.
- Douglas (8/5): One night stay - Got upgraded to a penthouse suite, which was nice, Hotel is a little dated but was clean and comfortable for a one night stay, the price was good value for money, compared to other Hotels in Melbourne, but if you are looking for something a bit more modern, this would may not be for you,
- marloc882 (10/5): excellent - I had a wonderful stay at Arrow on Spencer hotel. The location is perfect—close to shops and restaurants. My room was clean, comfortable, and had a great view. The staff were friendly and made check-in quick and easy. Overall, it was a great experience, and I would definitely stay here again!
- Raziya (10/5): - The staff were very nice
- Cheryl (10/5): Brilliant Brisbane - Excellent position for access to the city. Could do with a repaint and dishwasher wasn’t working but it was lovely to be in a residential setting, very quiet, easy access to shops.
- monique (4/5): - definitely need some proper curtains on the windows, along with new pillows and a bed that doesn’t fall over
- Amanda (4/5): - Badly run down, not clean and reception only open till 5.00pm
- Q6876UMtommyb (2/5): Do not stay here. Terrible - Booked the spencer st hotel and rang on the afternoon of our booking to find out where their parking was and was told we have been shifted to their other hotel in Carlton. There was absolutely no correspondence informing us of this and nothing was done to fix the situation. Booked spencer St hotel purely to be close to marvel stadium due to a concert . The staff were apologetic but unhelpful. Terrible service . Was told I had been emailed on the Saturday morning of the change but there was nothing , not even in the junk folder. Their email came on Sunday morning, aftwr we had been checked out. Should have phoned all guests to inform them. Would definitely not recommend staying at any of their hotels. Disgraceful
- marian (4/5): If you like pigeons - Small room with a window facing concrete wall. All that can be seen outside the window is pigeon poo. Room very hot and stuffy. Woken by pigeons before 6am. Bathroom mouldy and not clean.
- David (6/5): - Overall ok!! Very close to Marvel stadium and the guy at the front desk was very nice! The overall place like I said was ok but if you can find somewhere else I would!
- Christine (10/5): - I stay here every time I visit Melbourne. It is so central to everything I need and the apartments are very good
- Sinclair (8/5): - Room was clean. No noise all evening. Only negative was reception closed 4:45 when it said it was open till 5. We knocked on window and the person helped us but you could tell he wanted to leave. It wasn’t till I got to the room that I saw they’d emailed me instructions for retrieving key cards.
- Verified traveler (6/5): You get what you pay for... - Basic, run down and cockroaches in the kitchen, carpet needed a serious deep clean as full of dirt, bathroom grates needed a good scrub, balcony covered in bird droppings. Fire alarm went off on second night, barely heard it in the room, luckily one person heard and woke the rest, however an alarm was left continuously going for 2 days straight after. You get what you pay for, definitely won't be staying again, barely what I'd class as a 2 star hotel, these 5 star reviews are totally paid for.
- Anish (2/5): - Very unworthy . I asked the receiptionist for the adjustment of the booking made mistakenly on 20 june to transfer to 6 th june . I went to the premises and came to know they had room . But he said he didnot want to transfer as they had no room. So poor and customer unfriendly hotel. I recommend anyone who is going over there . Do not go
- roseglobe (8/5): Well placed and spacious - Very simple yet comfortable apartment with car park and convenient location. The flat two bed chambers (one with double bed and one with single beds), able to keep privacy. Rather large bathroom and kitchen area. Self catering option very close to city center.
- Josh (2/5): - One of the worst hotels i stayed at. The TV was located in a seperate area away from the bed, which meant that there was no option to watch the television while in bed. The place itself was very tacky. And the hot water ran out in about 5 minutes. Absolutely terrible experience
- Darrell (6/5): - The tv wifi was not connected to it. Run out of toilet paper
- 908joyo (2/5): Not what is shown in listing. - Says 4 stars but from three experienced travellers it,s more a 2.5. Nothing like photos on listing. Dirty marked walls in corridors, leading to apartment, while in the apartment itself we were confronted with threadbare carpets, furniture that looks like it came from a opportunity shop, complete with courdory loose fitting covers covering damaged vinly seat cushions. Mould and cracked tiles in bathroom, the list just goes on. Not to mention the 2 single beds were kids singles so although Im a size 10 and 5,6 I didn't fit. (We had booked for three adults, and the listing on booking.com comes up as 1 queen and 2 singles. No where does it say little kids singles.) Lastly to finish off our stay we choose to freeze the night( no blankets supplied) as when we turned the heater on the smell of urine from the corner if the lounge area became oppressive. We don't know who urinated in the corner but it certainly hadn't been cleaned properly.
- Melissa-Jane (6/5): - .
- lee (8/5): - Hotel a little dirty in foyer and hallways . Looks like it hasn’t been cleaned in years . The room itself was ok for the price - location was great
- Nada (8/5): - We had the suit and it Was perfect for a large number of guests. However when we arrived there was no one at the reception desk, apparently they called in sick. We had arrived early but I had emailed them previously to let them know that we will won’t need the room until later that evening and We needed to park our cars. Due to no one being there we were unable to check in. The only person to assist was the cleaner. She did a fantastic job and went and called the manager to sort out our cars and how we could collect our room key. After about half an hour it was all sorted. When we arrived back later that evening our collected the key from the overnight box. Had no problems. The room was ok for the 2 nights. Furniture a bit old but we didn’t stay there much. Great location . Would stay there again .
- KKSmith2021 (10/5): great value for money hotel - I really like this hotel. The staff are really nice and helpful. The rooms are clean and spacious. I have stayed twice. Each time has been good. Rooms have a kitchen and is comfortable. Great location, very easy to get anywhere in the city. Very good value for money. I would definitely stay here again
- Christian (6/5): - The apartments are very old, feel a bit untidy, a bit abandoned, but very close to train station and fair value for money
- Corrine (8/5): - Nice and close to southern cross. Quiet. However, the entire building needs to be painted. Walls filthy,carpets in hallways tattered, mailboxes overflowing with mail. Would stay again
- Helen (8/5): - Clean facilities and consumables, and easy and convenient access close to transport. Police station across the road made it very safe. However, property itself was in quite poor condition with many scratched, stained or poorly repaired aspects. Also, the traffic noise throughout the night was fairly substantial - although this is fairly unavoidable. Fine for the one night that we stayed just to sleep in, but wouldn’t have wanted to stay there for a longer time frame.
- Bec (10/5): - My partner and I really enjoyed our stay. For the price it was good value
- Kylie (8/5): - Ideal location for where we needed to be without having to bring the car. Comfortable enough for one night. I should have brought my pillow however as it was quite soft.
- O4770OUmartag (2/5): RUN DOWN PLACE TO STAY, DON'T BOOK HERE. - Please don't book at this place. In arriving, to obtain the card keys, the key lock was jammed, was not opening, called management was told to wait and did not come back to me, after - 30 mins, kept calling kept getting ignored and still no answer or help to get the key cards out, for the booked room, the reception area was closed, and no one came down to actually look to fixing the delay and still waited almost an hour and half, until the jammed lock worked to obtain the key cards. No help at all. In entering the premises feeling tired after a working day and drained to all the delays. Really wanted to look for a new place but felt its only one night to stay. It smelled badly entering to get the lift and still did not feel right. The room did not have a lock to locking the door properly. Which was disappointing should someone enter the room. There were bugs on the floor, felt like a rundown place and fake images used from the ones shown on the bookings.com website. The bed was old and used, squeaking too much, felt mostly like a rundown place. dirty and used. No quality and no help from management.
- ChrisCentQld (2/5): Tenancy Accomodation using spare rooms as Hotel - This is Apartment living with some spare rooms used as a Hotel. The bed was absolutely horrible, every movement there was a new spring poking through and needed 3 paper thin pillows just to keep your head level. The floor was filthy and definitely hadnt been moped, used a baby wipe on the floor in kitchen (see photo). Door handles for toilet doors almost falling off. Damage to walls. Dishwasher doesnt work. Spa feature of bath doesnt work. There are no blockout blinds, when being opposite the melbourne police station, if i can see in, they can see me, absolutely no privacy at any time of day. In the middle of the night, there is so much light coming in from the street its almost daytime inside the room. If you love cars and trams, you'll love this "hotel" because you'll hear every single one of them travel past on Spencer and Latrobe, not to mention emergency services sirens, there is absolutely no sound proofing (we we're on the top floor). Neighbouring apartment arrived home at 6am and turned music on that came blasting through walls, that was a pleasent wake up after getting F all sleep. This place should not be operating as a hotel it is well below any expectations, i would never recommend anyone to stay at Arrow on Spencer.
- Glenda (8/5): - Bed was terrible ... springs stick into every part of your body all night!!
- 250vishuk (10/5): Amazing experience at best prices - My recent stay at Arrow on spencer was absolutely fantastic! From the moment I stepped into the lobby, I was greeted with warmth and professionalism by the staff. The check-in process was seamless, and I was delighted by the attention to detail throughout my entire stay.
- Maureen (10/5): - Good safe and convenient location
- marian (6/5): Disappointing - The room was very hot so we opened the window to be confronted with a tick layer of dust in the hinge area and outside of the window, large amounts of pigeon poo. There were small beetles in the kitchen cupboard and on the floor. Reception person was friendly and efficient.
- tjreardon (2/5): Don't stay here - It is called Harbour View but our view is a cement wall and the windows and cement wall are covered in bird poo. Nothing like what we were expecting. When we went to have our tea in our room there were NO Forks. Mentioned to receptionist and she didn't really want to know and certainly didn't do anything to improve our situation
- Rodney (10/5): - Good value for money
- Stu (2/5): - An expensive backpacker hostel. Filthy carpets (to the point of using the towels to walk on!). Stains on pretty much everything.
- Liberato (10/5): - My stay was trouble free ,good spot for dinning , shows , and close to transport
- IreneS710 (2/5): Worst room ever - This would have to be one of the worst rooms we have ever stayed in would never stay or recommend this place to anyone we booked it on booking.com and the pictures they have on booking.com are definitely not the room we stayed in very deceiving . When we arrived they told us that they had upgraded us to a room with a double bed and single bed omg what a joke I would of hated to see what the other room looked like as the upgrade room was terrible the floor we were on smelt a terrible smell in the foyer smelt like stale cooking odours. The room was terrible it had horrible scuffed wooden floors that were not even maintained it had a small tv in the corner near the sliding doors had to sit on end of couch to watch it. The beds were on rollers and kept moving when trying to get in. The double bed had an 80’s bed head with the side tables draws was broken . The toilet was old discoloured and didn’t flush took a few goes to get it to flush walls are dirty, the blinds were dirty when you pulled them down. Very disappointed I was even contemplating on going down the road to book into another motel but decided not to . I had another night booked in October to stay here again as soon as I got home I cancelled it as there is no way I would ever stay in this place again. Arrow on Spencer you need to up your game or take off those photos on booking.com as these are definitely not the room we stayed in.
- Pam (4/5): - My room seemed dirty, seemed dusty, bathroom shower head was terrible 608 room no good. There was a mark on the carpet in front of bathroom. Looked like blood. Grose
- Yipmeva (4/5): Not honor hotel - Good location, but beware payment to the hotel. When I checked in on 18.5.2023, hotel staff ask me to pay $25 for car park fee. I had paid it by credit card by pay wave on the spot. However, hotel staff told me unsuccessful payment, ask me to pay it again. On 20.5.23, I checked with my credit card centre, I found that this hotel deduct the $ 25 car park fee twice. I had email to the hotel via agoda and request to cancel the double payment for carpark fee and refund 25AUD to me, but no any response received from hotel. Therefore, becareful when you payment in this hotel, it is not honor service.
- L9853TXfionam (6/5): Cheap city stay - The room was spacious with a kitchenette, laundry facilities, separate bathroom and small lounge area. The decor and furnishings have seen better days and the room could definitely do with a freshen up. I would wash the cutlery and crockery prior to use as it was not clean. The apartment complex is in a good (but noisey) location, situated near the Spencer street police complex with access to trains, buses and trams close by. There is also a coles supermarket nearby. It cost me $110 for an overnight stay which also included car parking. (Car parking costs an extra $25) Very good value for a city stay. If you don’t need 5 star accommodation then it is well worthwhile.
- Victoria (4/5): - The property is actually canned Harbour View appartments- VERY difficult to locate in an Uber at 11pm. Called reception twice in Uber, as they close at 11pm and at no stage was it mentioned that there’s been a re-brand! Also, booked paid for “Deluxe” Queen bed and double bed. Actually got a double and a single. Sofa stained. Overall grotty and smelt of mould. No room service ( as advertised) and be prepared to order Uber eats !
- ShepLapstone (6/5): Good position, some good points, some not so good - Very good position in Melbourne, close to train station, tram stops nearby to take you to just about any part of the city and short walk or tram ride to Melbourne's beautiful harbourside. I found my apartment to be reasonable in size, partly comfortable, quite nice bedroom with very comfortable bed but the rest of the apartment was in a zig zag form and furniture a little dated but clean and reasonably good bathroom. Only one small table in a corner with two wooden chairs to face the TV. A lounge was situated on a narrow corridor which looked straight on to the opposite wall and part of the kitchen from memory. The only outlook from my apartment on Level 4 faced a huge outside concrete well and the very close wall of an adjacent building which was absolutely filthy with bird droppings. The balcony off the bedroom looked over to this, but one would never ever use the balcony which was smothered in bird droppings and had obviously been in this condition for a very long time, in fact I kept my curtains and balcony sliding doors closed for the duration of my stay which meant I received little natural light inside the apartment. There would be many other apartments on different levels on this side of the building with the same view. It may be wise to request a room facing La trobe street to avoid these outlooks I have described.
- Gary (6/5): - Very noisey at night. Had the fire alarm sound early in the morning, the evac procedure info needs to be clearer. Still waiting for the damage deposit refund 48 hours after check out.
- Andrew (2/5): - Avoid this crooked place. Rock up doors locked, noone there . Modern day quasi scam operation. Ripped off big time
- atholmes (6/5): Okay for the night. - I booked this accommodation 12 months earlier when the reviews were good. It seems the reviews have gone downhill significantly since then so I was a bit worried about what we were walking in to. Stayed for one night in room 1016 (penthouse) in Dec 2022 with a group of eight friends. Check in was chaotic. The lobby was full of people with only one reception staff member and the air conditioning was struggling. Finally manged to check in and get our key but only after having to wait a significant amount of time. The penthouse suited our group well. The room was reasonably clean. Full kitchen, dining and lounge area. We had 5 beds downstairs and three upstairs. Small balcony on the lower level and a large walled rooftop balcony upstairs. Only way to get upstairs was a spiral staircase which was a struggle with suitcases and would not suit anyone who was less than agile. Decor and furnishings were daggy and dated but we only needed a room for the night to sleep and shower. Very affordable when it is split eight ways.
- Z7076EYdylanb (2/5): Way below standard of what’s expected for a $320 a night apartment. - The room was poorly maintained with marks all over the walls with half repaired plaster work. Water damaged & mouldy skirtings. The mattresses were well past their use by dates, bedding was extremely worn with the main bedroom even having cigarette burns and worn so bad there were holes in the blankets. Such was our shock after checking in we attempted to source accommodation elsewhere but due to an extremely busy weekend of events in Melbourne we had no luck, so we braved it out for the 1 night we were in the city..... The room was of back backer hostel quality and that’s being generous. Actually im not going to be that generous. The apartment was a sh!t hole. An absolute dive and i wouldn’t pay $100 a night to stay their again.
- rtrimboli1981 (2/5): Horrible, don't go there! - From the minute we arrived the customer service was poor, my family of 5 arrived at 5.30pm and was given 1 key, I asked for another key and was told no our policy is only 1 key per room, we went into our room and the smell was horrible, the kids were almost sick from it as it was that bad, I then tried to TV and it wouldn't turn on. I called the reception about the tv, the smell and requested additional towels as we only had 4 even though we booked for 5 people, the person was no help at all and said to call back later. I called back 3hrs later to be told there is no one on-site, yet their website states 24hr reception. I was also told as I booked through bookings.com I had to contact them, which I did and requested a call back. I never received a call just a text stating housekeeping said it was working, no mention of the smell and we got 4 new towels on our last day. The reason the tv worked I went to Coles and bought batteries for the remote and air freshener for the room. This was the only way we could stay in the room. The rooms are nothing like the pictures, the lounges are so uncomfortable you can't sit for too long, the rooms aren't clean, the 3 bedroom door doesn't open all the way and hits the end of the single bed. In front of the lift every day was rubbish as the rubbish shute wasn't working and sign stated it would be fixed by April 2022 and we are in August. The so called housekeeping only come in your apartment and change your bins, they dont give you new towels or make your beds. The balcony you can't sit on as there is no room and if your game enough to stand there be careful of the pigeons, it's disgusting. The reception wasn't attended until 11.30am and they were gone by 4pm. I paid for parking and was given a key for this, when I checked out I handed both keys (swipe for room and swipe for parking), I was asked to wait and I said no I want to leave, I was told I didn't need to sign anything and my bond would be released. I travelled back to Newcastle airport where I had a missed call from the hotel, I called back to be asked (not politely did I return the keys) I thought you have to be kidding, I told her I checked out at 9.30am and that was the end of the call. I still have not received a call from any management. Extremely unhappy!
- Adam (6/5): - Good
- Chantel (8/5): - The property was very conveniently located. The manager was lovely and very accommodating. The room wasnt overly clean, there were hairs in the basin and shower
- Rochelle (10/5): - Great spot enjoyed our stay
- Jillian (6/5): - Noise address, with roadworks going on in Spencer Street.
- Vicki (6/5): - Noisy, room was okay but other ares - lets etc not very clean clean.
- adriennem2015 (2/5): Desperate stay - Stayed here because we had to cancel a train trip back to Sydney due to the weather and booked a flight the next day. For $98 we weren’t asking for a lot, the lobby was clean and we were thankful for the staff member who stayed back as we booked this last minute. The room smelled lily curry powder and we had to open up all the windows. The room itself was ok but nothing spectacular, wouldn’t rush back unless it was a desperate stay
- ChezzaDavidson (2/5): Dump alert!! - I understand Arrow on Spencer goal is to give to customers that unique experience and you succeeded!! From the Indian curry kitchen/ restaurant smell that permeated from the cupboard under the sink, to the extra small toilet that was suitable for a toddler and had a lid that didn’t close, to the shower that had no space to put soap but hey let’s bend down or hold soap, to only towels supplied and the piece of resistance - the intermittent power supply to all items around the bed - nothing like an air conditioner that doesn’t work as power supply interrupted and get who wants PowerPoints that actually work?! The furniture with its multiple scratches, gouges and stains gave that extra degree of character and crockery with chips just topped it off!! The noise from adjoining rooms- just loved hearing the conversation from next door- pity I couldn’t engage in the conversation?! All I can say is congratulations for taking the trophy for worst accommodation I have ever stayed, not only here in Australia but multiple places overseas in the last 40 yrs. Never, ever again
- 435juditr (2/5): Stay away, the location is the only good thing I can mention as a plus - I spent NYE in Melbourne and booked a room for 2 nights at HarbourView Apartment Hotel (Arrow on Spencer). I got an apartment with balcony with no view. It was small, smelly and very dark, and also very noisy due to the toilet was running constantly. All roller-blinds were down on the balcony, it turned out it was for a reason. The balcony was full of bird droppings!! Ok, I wasn't with a kid, but this could cause serious health risk to anybody. I went back to the reception trying to change my room, but they did not have any spare one. The receptionist tried to offer me a room at their other location, which was a bit off the CBD, but her manager didn't let her make the change. Thankfully I was offered full refund, which I believe they thought I wouldn't take given the fact it was just before NYE, so I wouldn't be able to find another hotel in the last minute. Thank God I did, so took the offer and ran away. I wish I could have just stayed a few more seconds to take picture of the balcony, so I could share it now, but honestly, all I wanted was to be out of there as soon as possible. I would also like to highlight that the receptionist tried everything she could to accomodate me, but her manager did not seem to care about positive customer service at all.
- Calvin (2/5): - I called before I checked in to see if there was car park available. The nice lady said yes. I parked my car in the garage and went to check in and asked the receptionist about parking but he said they have “limited parking” and that I had park across the road. I waited at the exit for 10-15 minutes for someone to open the door but no one did so I just parked in the building for free. Terrible stay. Very underwhelming. Our level had a bad rubbish smell lingering. Would not recommend. There’s plenty out there with better value for money.
- Craig (2/5): - The receptionist was extremely rude and couldn’t care less about what was advertised versus what what delivered. Requested parking but was told I had to park down the road at $16per hour. (Probably a mates car park) first in first served for parking removed the convenience of the hotel. Team member ‘too bad, you need to park somewhere else’ with a nice shoulder shrug. Rude whilst I attempted to contact Wotif support for advise or refund.
- Prakash (2/5): - Very inconvenient service, room was confirmed and upon arrival got told has COVID exposure, but lingered to refund
- Luke (10/5): - The apartment was great for our family of 7, especially as the master bedroom was huge! We were able to have two children per extra bedroom and our baby in with us. The master bedroom had an ensuite, and there was a family bathroom. The street noise was more than ok, given that our room overlooked Spencer Street. We will definitely return.
- Gabby (2/5): Disgrace - Booked online and then they called to say they were fully booked. Not impressed at all
- paulmG1387BC (8/5): 5 day stay for a family of 4 - We had the 2 bedroom apartment for a family so had the essentials that you need, stove top, oven, microwave etc. It would have been nice to have had a few more pots and pans available but another one was provided when we asked at reception. The room was fairly clean, a few bad spots mainly on the carpet, but expectable for a dated building. The main bedroom had a excellent mattress, but the second bed had a dip into the middle. It was nice to have a bath in the room and the shower pressure was strong. Just be mindful of how much hot water you use, as unlike most hotels, your hot water system is in your room so once you use it all its gone until the next day. One of the most positives is the location. A tram stop is within 50m walk, and as its within the CBD its free to most tourist locations within the CBD. A coles shopping centre is located just down the road, about 300m and its open to 11pm at night. If you fly in and get the skybus from the airport, the bus stop finishes at Southern Cross Station which is about 400m from this hotel so a easy walk. The hotel is also very close to docklands/Marvel stadium (walking distance). So overall the stay was pleasant for us. The room was comfortable, good central heating (it was winter), a very small TV (32") crazy for a large room, and in a great location. Fresh towels delivered everyday. For a family of 4 it was very affordable, way cheaper than other hotels we looked at, which left us more spending money at the nearby Queen Victoria Market, once again walking distance (1klm maybe but through a nice park).
- Verified traveler (8/5): - Great location close to everything. Shower leaks. Plug doesn’t fit in bath so made it hard with kids. Was comfier sitting on ground then couch. Needs upgrading ASAP.
- Verified traveler (4/5): - Didn't like that there was mould and water damage in room. Display photos were very misleading
- Verified traveler (6/5): Terrible reception & bond refund issue - Check in advertised as after 2pm. Got a call asking me to check in before 3pm & was told normally reception was open until 9pm but for some special reason was closing early. I hadn't planned to get there until 6pm. They offered to stay open until 5pm (the earliest I could possibly get there was between 4 & 5pm) so I had to change my travel plans. When I arrived the reception was open and receptionist told me reception normally closed at 4pm but he would be there until 7pm! I was also unable to arrange to leave a room key for my partner who was arriving on a later train - so had to change my plans again which meant I was late for the event I was visiting Melbourne for!! I wouldn't have stayed here but had pre-paid online for the room. Then on checking out in the morning was told that the $100 room bond (another check-in surprise) would not be returned to me for 3 to 5 days! I do not recommend staying here.
- Kimberley (8/5): - Really good
- Verified traveler (8/5): - The property was close to the central transport hub of Melbourne. It was clean and quiet. Has a 24 Hr reception.
- Verified traveler (6/5): - The location of this property is great. So close to Southern Cross Station, Tram Stops, supermarkets and shopping.
- Verified traveler (6/5): - Good location, bad mattress, 'balcony' room that faced grey concrete walls on all sides and was covered in bird poo, only ~5 mins of hot water
- Verified traveler (4/5): - The location was good and close to public transport. However, it was VERY noisy. So much so I needed to wear earplugs to sleep. And the mattress felt like it hadn’t been changed since the 1950s. Won’t be going back.
- Lee (2/5): - Worst hotel experience ever. Will not stay here again if someone paid me. Terrible customer service at reception Terrible room cleanliness One lift didn’t work so waiting for ever for the other one. TV only had a couple of working channels
- Verified traveler (8/5): - Great value for money and location was fantastic, being so close to Southern Cross. Gym was disappointing, only the treadmill was plugged in and operating.
- Margy (8/5): - A great location being very close to Southern Cross Station. The staff were friendly and helpful. The TV was difficult to operate and l had to get a staff member to turn it on. The room smelt a bit funny and l think a previous guest had been a smoker!
- WayneBarnett (10/5): - Location of this property is excellent! Trams at the doorstop, in many directions, including Tourist loop & Major Train Station, Southern Cross only a few minutes walk. Large Coles supermarket very close, open from 6am till 12Midnight. My Apartment was very spacious & loved the balcony view across at the Big Wheel at Docklands, that has a light show at night👌👍Bonus having a kitchenette & Hotel Staff all very friendly & helpful.
- Kerry (10/5): - Very close to the trams and other transport and close to the shops
- Verified traveler (4/5): - Handy situation to the tram route. Not very inviting, needs new carpet etc and we had a lot of trouble with bugs!
- Verified traveler (6/5): - Didn't like our first room as I suffer from anxiety when I can't see out a window. The window opened onto a concrete wall. I thought we would have been accommodated in a room with a view. Paid extra for the balcony room. Reception didn't seem to realise my predicament. Second apartment was much better. Hotel is located very well close to transport.
- Jacs (10/5): - Good location, close to skylink, cbd and trams. Our third stay and definitely will go back.
- Verified traveler (6/5): - Decent facilities and a convenient location near Southern Cross Station.
- Verified traveler (8/5): - Close to Station Tidy has parking available Friendly staff
- Verified traveler (8/5): - good location close to transport, within the free zone for trams.
- Verified traveler (2/5): - I have stayed in over 50 apartments in Melbourne itself, and over hundreds in the world. This is by far the worst apartment that anyone can live in. Expedia should get this apartment off its list. I stayed in 301, a. Very Dirty: The room and the building was smelly, the corridors were stinking. The balcony was full of dust flying into the room. The carpet was dirty and mouldy. b. The mattress was broken c. The room was tiny den and way smaller than other comparative accomodations in the same budgets. d. The basic kitchen amenities of utensils, wine or drink glasses were missing. e.
- Verified traveler (4/5): - Windows didn't shut correctly, sliding door doesn't slide. Uncomfortable beds
- Verified traveler (10/5): - Staff on reception whose name is Anchal was very friendly and helpful during our stay. It was our first visit to Melbourne and she helped and guided us with places to visit. It made our plan very easy. Thanks to Anchal. Please kindly pass on our gratitude to her. No bed room and bathroom had facilities to lock door from inside. We were 4 adults and 2 kids. It made our stay little bit uncomfortable particularly while using bathroom.
- Verified traveler (8/5): - Asked about parking at the property the day before check in and was told buy the young fella on reception there was no parking available for the next day. When we checked in we asked the young lass on reception just to make sure and were told there is/was plenty of parking available, made the night before's search for park the car a waste of time! Happy she sorted us in the end!
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