Hotel ZERMAMA Zermatt
Location: Matterstrasse 23, Zermatt, ch
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Central Location in Zermatt
Discover the charm of our newly renovated hotel located in the heart of Zermatt, just a stone's throw away from the Zermatt Train Station and conveniently situated across from the valley station of the Sunnegga Express.
Modern Amenities
Experience comfort and convenience in every room at Hotel Mama, each equipped with an LCD TV and a private bathroom, ensuring a relaxing stay after a day of exploring the picturesque surroundings.
Easy Access to Attractions
Unwind and explore effortlessly with the Matterhorn Express Cable Car and Gornergrat Monte Rosa train easily accessible via the electric bus stop conveniently located right in front of Hotel Mama.
Embark on a memorable journey and book your stay with us today!
Important Information
Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.
Please note that when booking more than 3 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
Policies
Check-in: 03:00 PM - 09:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Non-smoking rooms
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Packed lunches
- Ski storage
- Non-smoking throughout
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Baby safety gates
- Outdoor furniture
- Coffee Shop on site
- Pet bowls
- Pet basket
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- Face masks for guests available
- Security alarm
- Key card access
- Broadcast Live sport events
- Supervised childcare/activities
- Ski storage
- Television in common areas
- Free wired internet
- Snack bar/deli
- Golfing on site
- Ski equipment rentals on site
- Tennis lessons on site
- Internet access
- Housekeeping on request
- Wine release events
- Golf cart
- Horse riding nearby
- Ski lift privileges
- Snow sports gear
- Water sports equipment
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Deluxe Room with Balcony and Matterhorn View
Guests will have a special experience as this double room offers a private pool and a hot tub. Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room features a private entrance, flat-screen TV with cable channels, mountain views, as well as wine/champagne for guests. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Private entrance
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Private pool
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Window
-
Sweet Matterhorn
2 Twin Beds and 1 Queen Sofa Bed
484-sq-foot room, balcony with mountain views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - 2 bathrooms, slippers, and a shower with a rainfall showerhead
Practical - Safe, phone, and local maps; cribs (free) available on request
Comfort - Daily housekeeping, heating, and heated floors
Accessibility - Hardwood flooring in room
Non-Smoking, pet friendly
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Heated floor
- Heated floor
- Wheelchair-width doorways
-
Large Twin Room with Balcony
Room with cable TV, a bathroom, and a balcony with views of the surrounding mountains.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Window
-
Mama's Doppel L
2 Twin Beds
291-sq-foot room with a balcony/patio
Internet - Free WiFi
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, phone, and local maps
Comfort - Daily housekeeping, heating, and heated floors
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Balcony or patio
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Heated floor
- Heated floor
- Wheelchair-width doorways
-
Mama's Double Matterhorn
2 Twin Beds
237-sq-foot room, balcony with mountain views
Internet - Free WiFi
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, phone, and local maps; cribs (free) available on request
Comfort - Daily housekeeping, heating, and heated floors
Accessibility - Hardwood flooring in room
Non-Smoking, pet friendly
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Heated floor
- Heated floor
- Wheelchair-width doorways
-
MAMA'S POOL
1 King Bed
269-sq-foot room, balcony with mountain views
Layout - Bedroom
Relax - Rooftop private hot tub
Internet - Free WiFi
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Slippers and a shower with a rainfall showerhead
Practical - Safe, phone, and local maps
Comfort - Daily housekeeping, heating, and heated floors
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Heating
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Private spa tub
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Heated floor
- Heated floor
- Private spa tub (rooftop)
-
Pool Position SPA
1 King Bed and 1 King Sofa Bed
Located on the top floor with mountains views
Layout - Bedroom
Relax - Outdoor private hot tub
Internet - Free WiFi
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Slippers and a shower with a rainfall showerhead
Practical - Safe, phone, and local maps
Comfort - Daily housekeeping, heating, and heated floors
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Heating
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Heated floor
- Heated floor
- Private spa tub (outdoor)
- Location - top floor
-
Single Room
Providing free toiletries, this single room includes a private bathroom with a shower, a hairdryer and slippers. This single room features a mini-bar, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit offers 1 bed.
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Window
-
Twin Room with Balcony and Matterhorn View
Room with cable TV, a bathroom with bath and shower, and a south-facing balcony with views of the Matterhorn.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Window
-
Double Room
Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room has a mini-bar, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Window
-
Suite with Balcony and Matterhorn View
This suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. This suite has a mini-bar, flat-screen TV with cable channels, mountain views, as well as wine/champagne for guests. The unit has 4 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Additional bathroom
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Window
-
Deluxe Suite with Jacuzzi and Matterhorn View
This luxurious suite features a private pool, a hot tub and a sauna. Boasting a private entrance, this suite comes with 1 living room, 1 separate bedroom and 2 bathrooms with a bath and a shower. This suite has a mini-bar, flat-screen TV with cable channels, mountain views, as well as wine/champagne for guests. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Private entrance
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Sauna
- Private pool
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Wine or champagne
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Window
Guest Reviews
- Coralie (9/5): Revisiting Zermatt - Lovely room, helpful staff, great breakfast and other food. Transport provided back to train station. Local bus stops nearby. Nothing they could do about the weather! Didn't get to see much of the surrounding mountains, but snow was nice.
- GLARISTON (10/5): - Localização e atendimento
- Lais (10/5): Experiência excepcional e atendimento impecável!! - Tudo, hotel impecável. Não teve nada que não gostei.
- Michael (10/5): A fabulous hotel with a great vibe, very comfortable, clean and central location. - Location was spot on, we did not experience the breakfast as we were up and touring before the restaurant opened. we had to leave
- Dr. Jens (10/5): Der Urlaub beginnt sofort. Das Matterhorn immer im Blick. - Klein, sehr fein. Absolut stylisch top und sehr sauber. Außergewöhnliche Pflegeprodukte. Frühstück perfekt und sehr abwechslungsreich. Tolles junges, sehr freundliches Team, welches auch sehr, sehr aufmerksam ist. Danke für einen tollen Aufenthalt. Alles wunderbar, es gibt wirklich nichts zu beanstanden.
- Alistair (7/5): -
- Shofia Diah (10/5): - Room. Breakfast. Excellence hospitality. Amenities
- Nielsen (10/5): - Location and very helpful and nice staff. Zero
- Sven F (6/5): Nice hotel and new rooms but without a professional 24h reception. - Unfortunately the reception is not staffed 24h and I forgot my room key after hours - there was one available at reception, and no one on call on the helpline - after an hour calling the helpline someone picked up and promised me to come by but never did! I ended up sleeping the night in another hotel room as I couldnt enter my own one. I find this is simply unaceptable service for €550.- per night (in an otherwise nice hotel, albeit with a tiny single room)!
- Denise (9/5): Comfortable and great location. - The location was excellent - 1 minute walk to the Sunnegga Bahn. It was clean and everyone very friendly. Nothing
- Julie (8/5): Excellent séjour! - Décoration et ambiance très sympa. Hôtel propre et moderne. Bon restaurant et petit déjeuner. Si rechercher du calme absolu, l’hôtel est très proche du train et après ski sympa mais bruyant avec chanteur en live.
- Matthew (9/5): great stay - location, bar and service excellent no pool or sauna
- Diane (9/5): -
- Simon (9/5): -
- Tomisha (9/5): -
- Xingyuan (8/5): 舒适，设施完善，但是没有窗帘 - 设施完善齐全，干净整洁，舒适度不错 大窗户面对床，但是没有窗帘。房间面积不大
- Guran (10/5): -
- Anna Stella (9/5): -
- Jakob (7/5): Trevligt men inte prisvärt. Obekväma kuddar. Märklig ljussättning på rummen med rörelsedetektorer som tände lampor i sov - Läget nära bergbanan. Inte prisvärt. Frukost ingick inte i ett redan mycket högt pris.
- Lori (10/5): Loved the stay , bar and breakfast area were great! - Location was excellent
- Jo (10/5): -
- Tobias (8/5): - Die Bar vor dem Haus und der Service ist spitze
- Tatiana (3/5): Paid for the Matterhorn view room with no Matterhorn view - Great location, next to the Sunnegga lift Paid for the Matterhorn view room with no Matterhorn view, breakfast was very average
- Michael (10/5): -
- Yolanda (10/5): Super - Situation, décoration, petit déjeuner
- Karson (9/5): A wonderful stay with a perfect location & the best staff and perks! - An amazing stay - so memorable & would highly recommend. Staff was so kind to us, everything was so easy to get to, glad that they had a breakfast option & the ski lockers were convenient! Loved the fondue on the patio & the fur jackets Everything was great - minor suggestion could be more access to temp control in the room (we just opened our window, so it was no problem).
- Steven (9/5): Stunning Matterhorn View and Excellent Location - We thoroughly enjoyed the stunning view of the Matterhorn from our balcony. The location is extremely convenient—just a one-minute walk to the ski rental shops and the Sunnegga/Rothorn ski lifts, and only a short stroll to the main street. There is also a ski storage room conveniently located next door, making it easy to store our ski equipment. Breakfast options were quite limited, and we expected a wider selection given the room rate. The sofa bed was also rather small for two adults to sleep comfortably.
- CHUTIRATT (6/5): - The hotel location and room is great . I was asked upon check in that I would like cheese fondue to be served which I was not mistaken hearing complimentary from staff but actually it is not. It is 45 CHF Charged which I will not order if I was clearly informed . I understand there is no free thing in this world so this is the experience I have paid to learn. It is not about money but it is about how staff should make clear explanation to guest. My daughter forgot her overcoat in the room after we have checked out , the staff did not even send mail or call to inform. We did realize after a few days passed . It would be nice if they do not ignore this.
- Mario (9/5): Super -
- Jamie Marvin (10/5): Sehr schön kommen wieder - Alles Top sehr freundliches Petsonal schöne Ausstattung empfehlenswertes Hotel
- Okawa (9/5): -
- Hollie (10/5): -
- Azizova (10/5): the best location and helpful staff - the best location for those who ski, right in front of Sunnega. Nice bar with live music, very helpful staff, close to the village with shops. everything was perfect
- Georgia (10/5): -
- Sarah (3/5): We couldn't wait to leave - It was on a main road It was far from the heart of town
- Jo Chu (10/5): -
- Jo Chu (10/5): -
- Nicholas (10/5): - Beautiful position and facilities, including the outside bar area, were top notch. A special place to stay.
- Sara (10/5): -
- Raihana (10/5): Great stay! - The location is superb. We have a good view of the Matterhorn. Staff was friendly and checked us in right to our room. We also got to have cheese fondue at the comfort of our room.
- Sandro (9/5): -
- Nanunthikarn (9/5): Beautiful view and lovely room with a great jacuzzi, but limited buffet options and some staff were less friendly. - The view was beautiful, the jacuzzi was my favorite, and the room was lovely! However, some staff were not very friendly, and the buffet selection was quite limited.
- Roberto Lombardi (8/5): -
- Philip (10/5): -
- Barbara (10/5): -
- Freya (8/5): Gern wieder für 1 Nacht. - Tolle ruhige Lage. Freundliches und sehr bemühtes Personal. Sehr gemütlich eingerichtet, dies gilt für Zimmer und restliches Hotel. Sehr speditiv, bekamen und unkompliziert kl. süsse Überraschung beim Frühstück für einen Geburtstag. Das Personal spricht zum Teil nur englisch bzw. kaum Schweizerdeutsch/Deutsch. Zimmer recht eng, kaum Platz für Koffer und pers Dinge. Das Bad war nicht gut geputzt und sehr dunkel. Lichtverhältnissen generell recht dunkel.
- Khawla (8/5): -
- Kaijie (10/5): -
- Martin (9/5): Freundlich/Sauber/Zentral/ - Frühstück Zimmer bisschen zu klein
- Jan (10/5): - I was really amazed how nice room I had. Even I get upgrade of room. I was one of cooles hotel where I sayed. there were beautifull view on matterhorn. I strongly reccomened this hotel as well shuttle bus has been managed for me to train station all was soo good
- Ahmed (10/5): -
- Stuart (10/5): -
- Marília (8/5): -
- Remberto (10/5): An incredible stay - It is a very nice hotel, the proximity to the train station is a great advantage. The bed is very comfortable, the view very beautiful and all the staff very friendly. On the way out they offered me a free service to take me to the train station by taxi. They have a store at the entrance to buy souvenirs from Zermatt. A highly recommended place for a great stay in Zermatt
- Petronella (8/5): -
- Yvan (9/5): -
- Rafeena (10/5): Absolutely amazing - The environment at the hotel and around Zermatt have are calm and kind. The staff at Hotel Zermama are attentive, helpful and very kind and respectful of their guests. A totally amazing experience, thank you
- izzet ercan (10/5): If i came again in zermatt definitely will stay here again - Staff was so nice and kind Location perfect Clean room
- Vladislav (8/5): -
- Awatef (10/5): - My stay at this property was truly exceptional! The room was beautiful, the view was breathtaking, and the location was perfect right in the heart of everything. I especially want to thank the team for the thoughtful upgrade, which made my stay even more memorable. From the comfort of the room to the little touches throughout the property, everything exceeded my expectations. I honestly didn’t want to leave and can’t wait for the chance to come back!"
- bilal (10/5): -
- 陳 (5/5): 早餐選擇性太少 - 位置 早餐
- Ho Lam (10/5): Magical stay - Excellent view Very friendly staff Nice room decor N/A
- Omid (10/5): -
- Sanasiri (10/5): -
- Gabriele (10/5): Modern hotel close to train station with cool interior design - Great room in dark wood with comfy bed and balcony. 5 minutes walk from the train station, close to Gornergrat Railway and Sunnega ride. Modern interior AND extra winter coats for free use during stay - liked that touch very much. I missed a chair in the room as a "storage" place - but that is complaining on a very high level...
- Tama (10/5): - Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama
- Ramona (10/5): Wonderful and cosy stay! - - easy check in - great welcome from staff and tour of facilities - foam roller/yoga mat, etc supplied to work out/stretch in room - rain shower is phenomenal! - cosy bed and window seat - stocked coffee and tea! Was such a wonderful stay at Hotel Zermama and can’t wait to stay again! N/A
- Tak Ian (9/5): - 員工服務態度好, 親切有禮. 房間舒適, 可於房間露台享用芝士火鍋並欣賞馬特洪峰的景色
- Jacqueline (10/5): Toller Aufenthalt - Gemütliches und stylisches Ambiente, super Personal, ausgezeichnete Küche, ideale Lage, nachts sehr ruhig, wir waren rundum zufrieden.
- Eeshan (10/5): Amazing stay - Everything location is great with amazing views Friendly staff great amenities rooms look fab
- Miharu (8/5): リラックス - ツェルマット中心地に近く、立地が良い。 ガウンやスリッパはおそらくエコファーだが、今までに見たことないタイプで可愛かった。 課金するとベランダでチーズフォンデュが楽しめます。 低い階だったので歩いてる人が気になったが、部屋の滞在時間が少なかったので許容範囲かなと。 フォームローラーやボールなど部屋ストレッチ用品とストレッチ動画が無料で使える、ハイキングの疲れを取るのに最適。 受付に犬がいる。 バスルームの壁が透けます。透かし彫りの木の板で覆ってありますが、曇りガラスになるとかマジックミラーではなさそうだったのでトイレを使う時ちょっと嫌でした。 ツェルマットビューを選択しましたが、案の定部屋からは見えずベランダの右端まで寄ると少しツェルマットが見える感じでした。上階の良い部屋じゃない限り期待しすぎずに行く程度が良い。あるいは普通に外に出てモルゲンローテを見るのが良い。
- Brian (10/5): -
- Deron (10/5): Phenomenal experience in the heart of Zermatt! We'll be back! - The location was amazing, along with a great view of The Matterhorn. The staff was super helpful, from the front desk staff to the housekeeping team. The room was spotlessly clean upon our arrival and was brought back to that same state each day. I've already recommended Hotel Zermama to some family members who live in Switzerland. Nothing that I can think of.
- JoJo (10/5): Fashionable modern hotel with stunning Matterhorn views - Mama! Fashionable and modern hotel with stunning views of the train, the Matterhorn, and a front row seat for people watching. The staff are world class and you will love the outrageous faux fur deck coats with matching slippers. What is up with the hidden Floor 5?????
- Ann (10/5): - We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again!
- Ulrich (10/5): Stylisches Hotel mit Flair - Alles sehr stylish und modern gestaltet. Das Zimmer mit Blick auf das Matterhorn war sehr schön gestaltet. Auf dem Balkon kann man abends noch ein Glas Wein genießen mit Blick auf die Berge Alles prima
- Mary (10/5): - Room is very small! Small space to walk around the bed
- stephen (10/5): - The hotel had great lighting. It had great robes for the cold weather
- Yang (9/5): -
- Laila (10/5): Lovely stay in Zermatt! - Lovely stay in Zermama! The hotel and the rooms are so chic. We loved the decor. The balcony was a huge plus, we loved sitting outside and listening to the river nearby. The location was perfect, less than 7 minute walk to the train station and the grocery store. We felt very centrally located without it being noisy. Front desk was very accommodating and answered all of our questions.
- Pamela (10/5): - Amazing views and excellent customer service. Rooms were very nice.
- Sandrine (8/5): - Ambiance générale et confort Pas de climatisation et ouverture de la fenêtre peu pratique
- Dave (10/5): -
- SACHI (9/5): -
- Karka Bharath (10/5): -
- Dionne (10/5): - I had a wonderful stay at Zermama! In all my travels, I’ve never chosen to dine at a hotel for my entire stay but the food here was so delicious, I couldn’t resist. The gentleman at the front desk was very helpful and welcoming, and the gentleman assisting during breakfast was exceptionally kind. I also enjoyed celebrating my honeymoon at your hote it made the experience even more special. I will definitely be back!
- Tim (10/5): -
- KEIKO (10/5): やっと会えたマッターホルン絶景のお宿！ - バルコニーから毎朝朝日に照らされ始めるマッターホルンを見ることができ、感動しました。お部屋も美しかったです。 特にありません。
- Julien (9/5): -
- Kateryna (8/5): Lovely stay, average breakfast culture 😁 - We stayed at this hotel for one night. The hotel is located rather close to the train station, about 6 minutes walk. It is modern and very clean. The bed was really comfortable. We had a room with a nice balcony overlooking the river. There was no option to have breakfast included in the price, and breakfast does not seem to be a big deal here, as there was nobody around except for us. We had a room overlooking the river, and I must say, it would not be possible to sleep with a window open because of the noise from the river. We also found no interface in the room to regulate room temperature. The air conditioning seems to be running, but we could not regulate the setting. On that day it was 30 C so the warm duvets on the bed were not very suitable for the season.
- Alison (10/5): - Everything, friendly staff, great food, location and very modern aesthetic. Comfortable bed and lovely room. Expensive but Zermatt is expensive. Overall I would definitely return.
- Reiner (5/5): - Sehr schönes Hotel Für ein vergessenes Radtrikot und Radlerhose, während eines echten Feueralarm, sollte ich 36 ,- Franken Porto bezahlen. Diese Hotel werde ich nicht mehr betreten.
- Valeriia (9/5): - Great place if you want to see Zermatt during the Swiss day, yet still in a quieter area, where sounds of celebration do not disturb your rest.
- Maija (10/5): -
- David (9/5): Excellent location, top class staff and overall ambience - couldn't recommend it highly enough -
- megha (6/5): -
- Watanabe (10/5): -
- Juanita (10/5): - Will stay here every time I am in Zermatt.
- Shirley (7/5): -
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