Dessole Dolphin Bay Resort – All Inclusive

Location: Melinas Merkouri 1, Ammoudara, Malevizi, Crete Island, 71414, Malevizi, GR

Star Rating: 4 Stars

Property Type: property

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:30 AM

Instructions: If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Full-service spa
• Parasailing nearby
• Arcade/game room
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Sauna
• Designated smoking area
• Outdoor pool - seasonal
• Steam room
• Elevator
• Gift shops or newsstand
• Shopping on site
• Snorkeling nearby
• Scuba diving nearby
• Water skiing nearby
• Television in common areas
• Arcade/game room
• Free breakfast
• Safe-deposit box at front desk
• Multilingual staff
• Porter/bellhop
• Parasailing nearby
• Full-service spa
• Wedding services
• Pool umbrellas
• Billiards or pool table
• Tours/ticket assistance
• Wheelchair accessible parking
• Waterslide
• Snack bar/deli
• Turkish bath/Hammam
• Parking (limited spaces)
• Basketball on site
• Playground on site
• Volleyball on site
• Beach umbrellas
• Beach sun loungers
• Pool sun loungers
• Beach volleyball on site
• Free buffet breakfast
• Banquet hall
• Horse riding nearby
• Wheelchair-accessible public washroom
• Wheelchair-accessible van parking
• Wheelchair-accessible on-site restaurant
• Stair-free path to entrance

Rooms Available

• Standard Room

  1 Double Bed OR 2 Twin Beds

  258-sq-foot room, furnished balcony/patio with garden views

  
  

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Refrigerator and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • In-room childcare (surcharge)
  • Free WiFi
  • Furnished balcony or patio
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided

• Family Room

  1 Double Bed and 1 Twin Bed OR 4 Twin Beds

  538-sq-foot room, furnished balcony/patio with garden views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Refrigerator and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Satellite channels
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • In-room childcare (surcharge)
  • Free WiFi
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Separate bedroom
  • Bedsheets provided

Guest Reviews

• Passport55738446507 (6/5): NOT A 4 STAR HOTEL - Positives Cleanliness, fresh towels every day, bedding changed regularly Staff very helpful and couldn't do enough for you Good location Beach pleasant , plenty sunbeds during the day Negatives Food left a lot to be desired, not a great variety and not very warm. Room needed upgraded including bathroom, Could do with more plugpoints Base on bed marked and old looking, single bed had no headboard. Balcony tiles old and worn Stairs up to room damaged . No help on departure for carrying cases down uneven steps, No hairdryer in shower room on departure For a 4 star hotel it could have been better.
• Ville (10/5): - Very nice!
• Mark (6/5): - All inclusive for a few days
• annahB1986NC (8/5): A great experience - A beautiful short experience. Everyone from the staff was so nice from the reception desk ladies to the restaurant staff to the cleaning ladies. Open hearted people that made the overall stay even better. The room was clean and the food from the restaurants was great! Also the visit to the spa was an unforgettable experience. Maria and Pepi were so friendly and helpful and Eirini the therapist was just amazing and skilled! The Spa as a whole was clean and welcoming. I would recommend it to anyone!
• LAURENT (10/5): - Nous avons passé un excellent séjour dans ce club de vacances ! 🌞 Le personnel (accueil, personnel de ménage, maintenance, service aux restaurations, maître nageur, animateurs) est vraiment top : bienveillant, disponible et toujours agréable, ce qui rend l’ambiance très chaleureuse. L’emplacement est idéal, la propreté irréprochable et côté restauration, chacun trouve facilement son bonheur avec un large choix de plats, ça reste un buffet en libre accès pension complète donc ne pas s’attendre non plus à des mets d’exceptions, petit bémol sur les boissons qui n’étaient vraiment pas à notre goût, mais « Mention spéciale » pour la soirée au restaurant avec réservation, vraiment réussie, les plats et le service sont impeccable! 🎉 Seul petit point à améliorer : un rafraîchissement des logements serait le bienvenu, surtout au niveau des salles de bain. Mais cela n’a en rien gâché notre séjour. Nous recommandons vivement et reviendrons avec plaisir !
• martinfM9389MU (10/5): Our Most Beautiful Vacation in Many Years - I didn’t expect much from this vacation since I hadn’t been to the sea for a long time. It was supposed to be a proper rest after a tough year. Luckily for me, we hit the jackpot and experienced a holiday I will remember for many years to come. I have to mention the staff — everyone was kind, from the housekeeping and reception to the kitchen and baristas. The location was great, everything close by. The sea, the waves. Beautiful. Above all, I must thank the animators for their amazing work. They managed to get even people involved who usually wouldn’t participate. It’s clear they do their job well. Special thanks go to Matt and Wiki. It’s obvious they do their work with love and truly enjoy and are fulfilled by it. Thanks mainly to them, we were able to join the activities and enjoy a dream vacation. We also want to thank the rest of the team — Alex, the Belgian charmer with the best ponytail, and of course, we can’t forget Mr. JC. Plus two other lovely smiling ladies and the DJ. I would love to come back here again someday. Unfortunately, we don’t have any photos with the animators :( We didn’t spend much time on our phones during the holiday, which is probably a good thing! So at least we’re sharing some photos of this beautiful place — from stunning beach sunsets to the gorgeous pool with mountain views. May your hotel continue to thrive. Wishing you many satisfied guests and good health. Greetings, Martin and Naty
• 192katarinav (10/5): Perfect place to stay - Very nice location close to Heraklion. There is hop on, hop off bus for sight seeing just in front of hotel. Hotel has pool, small pool with slides, it is close to beach. Food was very good through the day, there were also snacks on top of 3 main dishes. There was great animation program even for adults including stretching, aquafitness, sports such as volleyball, water polo. You have plenty of activities during the day. All hotel employees were very helpfull, most of them spoke perfect english.
• annabK8333AR (10/5): Do you have children? This is your no.1 choice - Huge resort with hotel rooms, bungalows and multiple canteens is in my opinion ideal for families with babies and small children. Yes, the rooms are a bit dated, beds are not very comfy, but hey, you won't be inside for most of the time. The beach is clean and equiped with free beach chairs for guests, beach bar is just a few steps away. Pool is also clean and big enough for multiple groups or families, so you do not have to worry about crowds. There is also a mini playground and a field for ballgames, tennis court, table tennis... The animation programme is amazing - cool and friendly people with suitable activities for all ages. Our child enjoyed miniclub and minidisco, I dare to say, that I did also. The staff everywhere is AMAZING. Reception desk, kitchen, cleaning ladies... They were very kind, friendly and did absolutely everything to make our holiday stressfree and fun. Food was good - we had excellent meals, also some average meals that did not match our tastebuds, but that happens everywhere. Coconut cake is to die for, on the other hand breakfasts were a bit boring. We did a few trips - and the stuff made sure we were well fed, they made early breakfasts and also lunchboxes for us. The care and thought put in the service is absolutely priceless. We also enjoyed the spa - I had a massage by lovely masseus Pepi. Professional, relaxing and overall great experience. To make credit to other reviewers, the all inclusive options are a bit limited, but for our experience it was more of an advantage as we do not drink and (as a family with small kid) we do not really find joyfull the company of drunken partypeople. Overall great price to value experience, will gladly come back any other time. DESSOLE STUFF THANK YOU FROM THE BOTTOM OF OUR HEARTHS FOR AMAZING HOLIDAY TIME!
• Trip13889056930 (10/5): Wonderful holiday memories - We had 9 fantastic days in te Dessole Dolphin Bay Resort. I think the price was worth it. The animation team was excellent, the food was delicious (the snack buffet at beach taverna was the best, the children loved it). The staff was very helpful. The bungalow we got was simple, but we liked the cretan style. The cleaning service came every day and changed the towels, cleaned up the room. Every place in the hotel were very clean. We had a wonderful holiday there and definitely will go back.
• salamalwkom (10/5): Τηe best Aegeo spa! - The manager Pepi is over there and she do the best to have that you need treatment!!! It's so beautiful and clever nice and friendly! The Hotel she have so nice food! And so beautiful gardens with tree's flowers everywhere! We love and we come back for the spa and the hotel!!!
• 981hannesg (8/5): Hotel, Service and Massage - Abgeordneten Spas Team Manager Pepi Therapist Rania It was a nice Massage! I enyoyed it very much. The Personal was nice and professional. Also the Hotel was nice also the Hotel Staff und especially the Animators. I would go again in this Hotel and the Spa
• 66nata_a_ (10/5): I had a great experience—everything was clean, comfortable, and the staff were amazing. - I had a wonderful stay! The best part was how friendly and helpful the staff were—they really made me feel welcome. The room was clean, comfortable, and well-equipped. Everything was well organized and the service was excellent. Honestly, I wouldn't change a thing. I’d definitely stay here again!
• Mike (10/5): - Really liked the hotel facilities. Food was really good, especially breakfast, and meat and desserts were delicious. Also had drinks on tap all day eg soft drinks and coffee. Staff were really helpful and efficient. Also area around the hotel was nice with several interesting shops and cafes in close proximity. Easy to get to and from Heraklion via buses 1 to Heraklion and 6 back to the hotel. Both stops very close to the hotel. Its a very interesting city. Also really close proximity to the beach, just past the bar. I'd definitely recommend staying here.
• Venture14678286533 (2/5): Holiday - My review is not about the structure but about the entertainment which in my opinion is managed by a head entertainer who is difficult to talk to because he speaks terrible English, he is rarely present at the shows and the only evening he performed he gave a terrible show. In an international village I don't expect a similar figure.
• deliam709 (10/5): Beautiful resort and great services. - This resort is a true happiness center, where every employee works with a smile on his face for the happiness of the tourist The beach is very clean, with free sunbeds and umbrellas, the water is fantastic. There is also a swimming pool (for the freaks who come to the sea to sit by the pool - not my type!).The resort is spread over a generous area, consisting of a park with beautiful vegetation, extremely well maintained. There is a hotel and several bungalows.The furniture is not really very new, but there is so much to do that you don't really stay in the room, and the cleanliness is impeccable.As for the food...no one is so naive as to imagine that at a 4-star all inclusive you will eat like in a tavern - let's be serious!. However, from early in the morning until late at night, I always saw people not eating, but tucking in, and no one had the air that they didn't like the food, even if it's not really sophisticated at all.The old town of Heraklion can be reached very easily, in maximum 30 minutes by bus with a bus stop 1 minute from the resort.
• leannes159 (8/5): Clean hotel, friendly staff - We stayed in the main hotel. It wasn't too big ant therefore not too busy. Rooms were lovely and clean. Cleaners came in every day. Rooms are a little dated though. All the staff were so friendly and helpful. Pool and beach all clean. There was always a little t of food although felt a little repetitive. All inclusive drinks were really limited. Water slides were great for the kids and we could let them wander themselves as felt really safe (youngest is 10). The only downsides were that there wasn't enough sun loungers. There were a couple of days we couldn't get on the beach or near the pool. The entertainment at night was geared to those that spoke French or German. We were the only English family in the hotel during our whole stay.
• 627andrzejd (6/5): The average hotel but at great location. - This hotel I have chosen because of reviews I've read and photos I've seen. Unfortunately, neither reviews nor photos have checked on place. The rooms are already outdated, however, really clean. Wi-fi works poorly, and cable TV provides just a few channels. Beach towels, even though they are free, one may exchange every second day? Having all inclusive options, you get only 1 bottle of water for 2 weeks of stay. Food is mostly international, only 2 days in a week there are national dinner (Mexican and Greek). Often happened that is not hot. Breakfast meals repeat daily. The advantages of this hotel are super nice personnel, location, and cleanness.
• 339yasminy (10/5): Spa - Pantelis is a great massage therapist. One of the best massages we ever had. We chose the Cretan massage. We got a discount and an extra face massage for 15 min on top. The Spa Manager was super friendly and helpful. All in all a great experience.
• Jean-Charles (8/5): - Personnel au top, complexe très bien entretenu et très propre. Chambre un peu vieillissante mais correcte, terrasse assez spacieuse. Hôtel à 7 km du centre d'heraklion, accolé à une belle plage privée avec transats. Repas : petit dej très correct, beaucoup de choix (sucré / salé), déjeuner et dîner : pas mal de choix mais souvent la même chose. Transport en commun toutes les 20 mn pour aller au centre d'heraklion. Pour visiter les autres villes, voiture obligatoire, pour visiter les autres îles, prévoir des excursions.
• nabila (10/5): - J'ai passer un agréable séjour,sans regret...
• Diana (10/5): - Jeg kunne virkelig godt lide de forskellige faciliteter og aktiviteter der er både for børn og voksne, så man ikke keder sig, eller man behøver ikke at tænke på hvad man skal lave på dagen med børnene. Det eneste jeg ikke imponeret over, var den restaurant ved stranden, hvor man skal have en reservation, den er ikke så god, som den bliver beskrevet, og servicen er heller ikke så godt. For at være ærligt snackbaren og "main" restauranten er de bedste, fordi maden er god med masser valg muligheder, og servicen er helt på toppen der. og angående personale, de er meget åbne og venlige fleste af dem. Men alt i alt er jeg rigtig glad for overnatningsstedet, så jeg vil helt klart gerne komme tilbage i fremtiden, hvis jeg skulle til Kreta igen.
• YI (4/5): Very basic hotel. Good for families not couples. - Room is very basic. Hard and uncomfortable bed. Only 1 pillow on each side. Pool and facilities are actually not bad but it was very chaotic with tons of children running around. Buffet offered very unauthentic cheap food so we did not really eat there despite paying for all inclusive. The dining hours are very fixed. Anything with decent quality, such as a frappe, costs premium surcharge. Service was just OK. Positive: 1. free and abundant parking onsite (very useful since we rented a car to explore the island) 2. It is on the beach. Not the nicest beach on Crete, but still a good beach with a few tavernas and walking distance to a few more places on the street side. Chairs are full during the day but emptied out during dinner time. Overall it was a great place to lay our heads but I did not feel like I was in Crete. It’s great for families though, not so much for romantic couple trip.
• Gäste (4/5): - Gefallen: Strand Nicht gefallen: -Reinigung des Zimmers (1x im gesammten Aufenthalt) -Hotel ist sehr alt (gehört renoviert) -Das Essen (NICHT abwechskungsreich) -Preis-/Leistungsverhältnis passt einfach nicht. -Wenig Personal
• Verified traveler (8/5): - Property is charming and most of the staff are wonderful. Lots of food, drinks and fun things to do. However, I had a scary experience with one of their staff members
• Verified traveler (10/5): - Unser Badeurlaub ist gelungen. Wir sind mit Allem zufrieden gewesen. Auf jeden Fall empfehlenswert.
• PATRICK (8/5): Très bon séjour. A refaire. - L'hôtel est très bien. Le personnel agréable est souriant. La propreté est impeccable. La cuisine a volonté est très varié est très bonne. Seul petit bémol l'hôtel est situé à Amoudara est un peu excentré. Il ne faut pas hésiter à loué une voiture.
• Verified traveler (8/5): - Erreichbarkeit mit dem Bus nicht gerade überragend. Ansonsten alles top.
• Maugab (8/5): - Bel resort,servizi molto buoni; pulizia eccellente;animatori bravi ma solo per bambini e giovani (non era previsto la sera balli tipo liscio).
• Sergio (10/5): - Resort dotato di tutti i confort, in riva al mare, con spiaggia attrezzata, piscina grande e piscina più piccola, ma con grandi idroscivoli. Camera spaziosa con frigo bar, tv plasma, cassaforte, giardinetto privato.
• Armin (10/5): - Schönes Hotel in strandnähe, sauber und gepflegt Anlage und sehr freundliches Personal.
• Lys (10/5): - This was a pleasant trip for me! Staff was friendly overall, free sodas, coffee and water. The included drinks were always clear on the menu. The meals were always good and the pools were clean. Having the beach access was a plus as well! My room was surprisingly big and had a large balcony which was so nice to relax in. Shower pressure was great! There were quite a few mixed drinks included, plus a local beer and wine. Other mixed drinks were extra, but I stuck with the included ones as that was enough variety for me! Thank you for the great stay, which I could have been there longer!
• Jeannette (8/5): prima verzorgd all inclusief hotel - Het hotel heeft een prima ligging, rechtstreeks aan het strand en teruglopend na een lange oprijlaan kom je bij de poort en dan vrijwel direct bij de winkelstraat met supermarktjes, souveniershops, autoverhuurbedrijven, restaurants , bar, pompstation en andere hotels of appartementen. Er rijdt een bus naar Heraklion en zelfs een speciale hopp on en hopp off bus voor een toeristische route langs de meeeste bezienswaardigheden in Heraklion en dan kun je de luistertoer doen met gratis koptelefoontjes. Deze kost 15 euro per persoon maar je mag overal uit of opstappen en dat 2 dagen [ geen aansluitende dagen ]. Haltes en route zijn goed aangegeven. Ook de bus is niet duur, nl. 5 euro pp voor 1 dag. Overal op en uitstappen, bij haltes. Het hotel heeft een hoofdgebouw en kamers in bungalows. De hotelkamers zijn netjes verzorgd, wel wat kleine badkamers en balkons. De kamers in de bijgebouwen zijn geschikt voor familiekamers, wel opletten want de kamerindeling is niet overal handig en soms een krappe doorgang. Er hangt een droogrekje op de balkon of op de terrasjes. [Ook veel variatie in terrasgrootte en balkongrootte en ligging bij de bungalows]. De kluisjes zijn handig met ingebouwd deurlampje. De stop in het bad en de waste in de wastafel werkte prima! De boxspring bedden zijn vrij stevig, mede door harde gestikte naad van matras. Buffet is gewoon, niet veel variatie in bruin brood. In stukjes fruit ipv heel. Drank is prima, al zou er ook rum en rummixen bij mogen. Ijs is prima.
• Verified traveler (8/5): - Lovely hotel to stay at. Lots of entertainment- bbq night was excellent. Staff were very helpful and friendly. Would say more 3* than 4* because of bathrooms- shower curtains and no individual toiletries just a soap pump on the wall are more 3* than 4. The reason I wouldnt stay here again is that friom the beach the view of the nearby power station and the smoke it was producing wasnt the best Greek view we have had. .
• Verified traveler (8/5): Hotel parfait pour de bonnes vacances a la plage - tres bon rapport qualité prix. chambre confortable, assez grande et propre, le basic mais ca suffit pour quelques jours. Piscine, plage, toboggans tout es en bon etat, c'est vraiment l'idéal pour des vacances réussies. Nourriture tres correcte et assez variée. Reste l'usine à côté de l'hotel, a part la vue sinon c'est pas génant
• ALAN (6/5): - The resort is very nice. Very clean, the bungalows are charming, clean, comfortable and quiet, the beach is very nice. You will really enjoy your stay as long as you DO NOT EAT HERE. The food is abominable and there are only a handful of drinks included in the "all inclusive" program. Walk a few hundred meters outside the gate and there are lots of nice, reasonably priced restaurants and tourist shops. We particularly liked uncle George's tavern for dinner but whatever you do, do NOT eat at the resort.
• nick (10/5): good value - very reasonably priced so good value. food was good for buffet style eating. food was exceptional at the tavern. right on the beach
• Nelly (8/5): - Personnel très chaleureux et efficace. Cet hôtel club est très propre. L'animation reste discrête et pas trop bruyante, ce qui est appréciable. Je conseillerai cet hôtel aux familles et pas à des jeunes venus pour s'éclater car ce n'est pas trop le genre. Il y a un bassin de 60cm de profondeur pour les enfants, ce qui est bien pratique. La plage est sympa. Pas besoin de ramener les serviettes de plage, elles vous sont prêtées avec une caution. Bien sûr, comme tous les all inclusive, on se lasse vite de la nourriture, mais cela reste très correct et il y a des restaurants sur la plage.
• Pascal et Bi (10/5): - Séjour du 30 avril au 11 mai Accueil impeccable Personnel d'une très grande gentillesse et politesse Bravo à Minas notre Barman pour sa sympathie Bravo à l'ensemble des équipes des restaurants, toujours serviable, toujours souriant, toujours disponible et polis. Des chambres toujours propre à notre retour. Les buffets sont largement suffisant en choix, les entrées sont fraîches et les plats chaud reste toujours bien au chaud. Les cocktails de la formule "all inclusive" sont sympa. La piscine de 25 x 10 est très propre, et ne manque pas de transat, idem pour la plage, le nombre de transats y est très correct, et ils sont très qualitatif. L'accès à la plage est direct. Il y a des animations tous les soirs, avec une très sympathique équipe d'animateurs (trices) La situation géographique est parfaite à mi chemin entre Mali et Bali qui sont à 40 minutes. Et les plages du Sud comme celle de Matala à 1h10 de voiture. Rethymnon à 1h40 La plateau de Lassithi à 1h20 Les gorges d'Imbros à 2h10 Le seul petit problème mais qui n'est pas forcément de la responsabilité de l'hôtel, (même si un petit rappel des règles de vie en communauté serait peut-être utile)c'est le manque de savoir vivre des touristes qui rentre très tard en mode "je suis seul au monde"en parlant comme en plein jour voir même pire et qui font carrément claquer les portes des chambres. Mais cela s'appelle du manque de civisme, et l'apprendre à des adultes, ce n'est pas aussi simple que ça. Sinon, un séjour PARFAIT
• Verified traveler (8/5): Nice room. Peaceful and all. - At first night I found 2 silverfishes from floor. When weather got warmer there were plenty of small ants running on the table. The service and food were ecellent.
• Jonathan (10/5): Good value for money - I stayed here for one night. It was very cheap and nice for what I got. The food was all great, drinks were decent, and the beach and pool area was very nice. Would recommend for a night or too, but probbably not for more than a week as there is not enough to do.
• pascale (4/5): - 1heure attente a l arrivee a l aeroport pour le transfert 1 ere chambre une horreur Pu changer de chambre apres 48 h , apres sejour OK mais sans plus
• Verified traveler (4/5): Nice hotel..did not get a double bed - Hotel overall good for family’s room no tissues or earbuds etc...tidiness very poor.food was almost the same everyday.
• Irene (10/5): Great Hotel, Awful Wi-Fi - Stayed there 16-26 of September, 2017 with family.The hotel left an excellent impression. The beach is very good, the food was great. The premises were in very good condition. The location is very good- you can get to Heraklion by bus in 15 minutes. The only one drawback was Wi-Fi. Auwul! Shows full signal and I couldn't even get to Skype. It was important to me and my family and made me to spend extra money on communications.
• Verified traveler (8/5): - Friendly staff. Ideal for families. Good beach, nice pool and water slides were a bonus!
• Verified traveler (8/5): Wir konnten uns gut erholen. - Die Buchung des Mietwagens war ein Reinfall. Obwohl wir für die Bezahlung online eine Kreditkarte benötigten, forderte man uns am Flughafen auf, die Kreditkarte erneut vorzulegen. Da dies bei der Buchung nirgendwo stand, hatten wir sie auch nicht mit, mussten deshalb 4000 € zahlen, um den Mietwagen zu bekommen. Der Rest der Reise hat aber diese Enttäuschung wettgemacht.
• RP (8/5): Nice all inclusive resort. - Great staff, good food, nice pool and grounds. Rooms are a little worn and could use a facelift but were comfortable and nothing was wrong, just a bit worn (e.g. Bathroom caulking was wearing). One real downside as I was traveling with teens was the wifi was pretty poor, which disappointed them, but maybe not a bad thing on a vacation. :-)
• Verified traveler (6/5): Poor - Rooms are small, beds aren't comfortable and no proper duvets given, just a sheets. I understand that it's hot but 4stars hotels do provide a good bedding. Not in this case. Shower was extremely small And water flooded the whole bathroom when takin it. Shower curtains were all yellow from dirt and smelled bad. Food was disappointing, rice always undercooked, same as fish and potatoes. Not coincidently as same story repeated itself every day. So I could say that there was loads of food but not much quality to it. The only good food you'd get was in a pool tavern, where you could get fresh scewers and kebab every day. Animation team is quite weak as there wasn't much entertainment prepared, especially for rainy days. We've been to many all inclusive resorts and from experience I could say that preparation is minimalistic. What saved our trip is great slides by the pool and that hotel is located right by the sea, where we've spent most of our time. At the bars there's only very few spirits to chose from, if wanted something different there's €5 charge for each spirit, which was new and unusual to us. Oh yeah, coffee is free from the machines which usually had a problems(no milk, overheating, overpooring..) , if wanted proper espresso there's €2 charge. And finally majorly advertised sauna, hot tub And massages! It's not inclusive in the hotel price, massages are something like €180, but as been told we will make you discount and do it for 130 :))) no thank you :))
• Verified traveler (8/5): - Super séjour malgré le temps . L’hôtel est sympa avec la petite plage privé . Le personnel est accueillant et rend énormément service . Il est nécessaire de louer une voiture afin de profiter pleinement de la beauté de la Crète
• Michael (8/5): Direkt am Strand - Wir hatten einen kurz Trip (Mi.-So.) und wollten nur ausspannen, dass war im Dolphin Bay sehr gut möglich. Wir hatten die Wahl zwischen einen Pool, einen weiteren Pool mit Rutschen oder im Mittelmeer zu baden. Annimation wurde angeboten. Für Kinder gab es auch ein Spielplatz. Die Wasserrutschen enden allerdings in einem tiefen Pool, man sollte schwimmen können (1,60 - 2,10 m).
• yves (6/5): Piscine et personnel très sympa et aimable - Séjour agréable si ce n'estle problème des chambres lit inconfortable chambre umide et jardinet très ombragé
• EMMANOUIL (4/5): - το δωματιο ηταν καθαρο,το προσωπικο πολυ φιλικο αλλα θεωρησα απαραδεχτω να μου δωσουν απο την ρεσεψιον το ενημερωτικο φυλαδιο με τις σχετικες ενημερωσεις της διαμονης μας ( ωραριο λειτουργιας εστιατοριων,μπαρ,κ.τ.λ εξωτερικων χωρων, δραστηριοτητων , γραμμενες ΜΟΝΟ στα αγγλικα καθως δεν υπηρχε στην ελληνικη γλωσσα οπως ενημερωθηκα. Οπως επισης δεν υπαρχουν ελληνικα καναλια στην τηλεοραση. Οπως επισης το μπαλκονι ηταν ακριβως διπλα απο τον αποροφυτηρα του εστιατοριου με αποτελεσμα να μην μπορεσουμε να ανοιξουμε την μπαλκονοπορτα ουτε να βγουμε στο μπαλοκι λογο του υπερβολικου θορυβου.
• Francesco (10/5): Resort all inclusive - resort con formula all inclusiva perfetta, cibo a non finire a ogni orario, bevande pure (alcolici e analcolici), attività continue da parte del personale, piscina e spiaggia privata. Assolutamente una vacanza da ricordare.
• Elulu (8/5): Good stay overall - Enjoyed the stay overall. Very good location next to the beautiful beach.
• Kerri (8/5): Great for families - Our family thoroughly enjoyed our time here. My husband and I relaxed, whilst our daughter loved the water slides, swimming pools and beach. I would on highly recommend it for family holidays, but probably not a first choice for those who do not have kids in tow. The staff were highly efficient and friendly on the whole. The staff at the mini club were very friendly and involved and always making sure the children were entertained and happy. We arrived at the hotel before check in time, but were checked in with a smile and allowed to use all facilities until our room was ready. Yes, the food is repetitive like at all resorts of this type, but perfectly adequate and of. A good standard. Our only compliant in the main restaurant is that cutlery an plates are whipped away extremely quickly if you pause while eating... Our room probably had the best view in the whole hotel and was comfortable. It was in the email hotel block, so unable to comment on garden rooms. Unfortunately it was noisy when there was a disco at the wine bar ( not every night luckily). For those looking for an authentic Greek cultural holiday,this hotel is probably not for you. But if you want to relax while your kids have fun, this is a great choice on the beach, within easy walking distance to shops and restaurants and right on the bus route to Heraklion town.
• Ali (8/5): Carefree stay - Other than the watery cold drinks, ww didn't have any trouble at all. I want to thank Mr. Vasillakis, the hotel manager for his effort for our comfort.
• MALA (8/5): Nice hotel with nice facilities. - We really enjoyed our time at the hotel.The hotel manager, Mr. Vasillakis is great man. The only dissappointing thing about the hotel is the quality of the all cold drinks. They are all noname tasteless products.
• Verified traveler (8/5): Hôtel a recommander. - Hôtel propre, personnel accueillant et très professionnel. Très beau cadre. A refaire
• Vladimir Chemyakin (10/5): Отель для семейного отдыха - Отель понравился.Мы отдыхали с внуком, поэтому подбирали отель с учетом интересов ребенка и не разочаровались. Питание было великолепное если ребенок плохо кушал на завтраке он мог поесть в таверне. Пицца в таверне просто потрясающая. Нам повезло с погодой и море было очень хорошее особенно по утрам. После обеда были волны, но можно было купаться в бассейне. Анимация нормальная. Отношение персонала прекрасное. Отличный спа салон. Жена ходила на косметические процедуры очень понравилось. Мы жили в бунгало. Было тихо и спокойно. В целом отдыхом очень довольны.
• Verified traveler (8/5): Très bon hôtel les pieds dans l'eau - Nous avons passé un merveilleux séjour au Dessole Dolphin Bay. Nous étions logés dans un bungalow proche de la mer et de la piscine. Le logement est propre, nettoyé tous les jours. Des serviettes de plage sont prêtées par l'hôtel, elles peuvent être changées tous les 2 jours. L'hôtel dispose d'une piscine avec des toboggans, d'une autre plus grande et d'une petite piscine pour les petits. Des transats et des parasols sont disponibles gratuitement, sur la plage et à la psicine. L'hôtel donne directement sur la plage. Le restaurant principal offre un large choix de plats chauds ou froids, avec de multiples fruits et légumes frais, une rôtisserie, et des plats typiques: le yaourt à la grecque est à tomber, les fromages, le tatziki, des olives, de multiples huiles et épices. On s'est régalé! Il y a également des snacks et des bars un peu partout dans l'hôtel. Le personnel est très aimable, tant à la réception, que dans le restaurant, et l'équipe d'animation est super. Tout le monde a fait un effort pour parler français, surtout avec nos deux petites filles. Les animations sont variées, et on a le choix aussi de ne pas participer. Pour les petits, il y a mini-club et le mini-disco tous les soirs. Il faut savoir que la majorité des clients sont russes, mais ce n'est pas gênant du tout. Pour les excursions, il y en a plusieurs proposées, le bus ouvert pour Héraklion passe devant l'hôtel, ainsi que le bus normal. L'hôtel peut appeler un taxi, il arrive en 2min.
• Dogbum (8/5): Worth the money. - We booked two weeks in mid august 2015 for two adults and a five year old child for £1530 so I can't complain. It's a four star, which if you are familiar with how a hotel gets its stars it's right for this hotel. Entertainment (animation) staff are excellent, the restaurant staff and room staff are also good. Cleanliness of the hotel is fantastic and the manager keeps a keen eye on this. The accommodation is up ok but despite reports of it being recently renovated is still out of date and not all that good. I did have a family room booked but opted to be in the main block as i heard it was newer. We did also view the family rooms but decided not take one despite paying for one as they were even more out of date. Food is ok but not but ranks as average. I have worse and better at his class of hotel. Over all we all we enjoyed our stay. We hung out at the slide pool most days as the beach as annexed early on by the Russian guests who quickly laid claim the the area around the main swimming pool. The staff are what makes this hotel and I would recommend it for a families as a great place to go. The local area is boring but a bus ride away is Heraklion and recommended day trip is to Santorini. Enjoy
• Flo (6/5): Apartments in Strandnähe bis 21:00Uhr täglich... - Abgesehen das wir hinter einer recht hohen Mauer direkt neben der Pooldisco und unterhalb der Hoteldisco die bis 01:00Uhr Nachts täglich volle pulle eingeheitst hat waren war das Hotel die Anlage und das Personal wirklich in Ordnung. Nochmal hinfahren würde ich allerdings trotzdem nicht wieder alleine schon deshalb weil täglich ab 21:00Uhr ein fettes rostiges Vorhängeschloss an die Glasschiebetür die zum Strand führte gehängt wurde, und einem die Möglichkeit einen schönen Abendspatziergang zu machen am Strand und anderes komplett verbaut hat. Man musste wenn man nochmal ans Meer wollte später als die oben genannte Zeit komplett über den Haupteingang vom Hotel und dann über die Straße hinlaufen was ungefähr 15Minuten dauerte. Zudem war der Weg nicht schön und es gab Gestank Müll und lauter streunende Hunde. Das Essen war ganz in Ordnung nur leider waren sie sehr sparsam und es gab innerhalb von unserem 7 nächtigen Aufenthalt nur einmal etwas wirklich ganz besonderes nämlich Riesengarnelen. Also nochmal zum mitschreiben: Ich würde nicht nochmal hinreisen aber so und auch das Animationsteam waren für das eine Mal schon in Ordnung. Gut das wir einen sehr günstigen Gesamtpreis für unser All inklusive hatten sonst wäre ich jetzt wahrscheinlich sehr enttäuscht und auch richtig Sauer...
• hary (8/5): hotel propre et personnel accueillant - Bon séjour, personnel au petit soin, l'hotel fait beaucoup d'effort pour satisfaire la clientele. proximité de la mer. Un petit bemol, le restaurant annexe ( dolphin beach )qui propose de la cuisine asiatique n'est pas au point: sushi avec du riz pas cuit, les serveuses ont besoin d'un cours pour le service mais bon, c'est pour faire avancer les choses ...
• Julia (10/5): Nice hotel, close to beach - Food was excellent, staff was very friendly, good for family with children , very clean, beach towels supplied, 2 minutes to the beach ! We will definitely recommend the hotel to friends.
• Verified traveler (10/5): Godt Allinclusive hotell - Vi hadde en flott to ukers ferie på Dessole Dolphin bay. Hotellet var rent og flott med flott beliggenhet rett på stranden. Maten var kjempegod, spesielt lunch på strand tavernaen. Personalet er hjelpsomme og hyggelig og animationteamet likeså. Anbefales!
• la haute savoie (8/5): hôtel acceuilant et proche de la plage - serviette de plage et transate a disposition sur la plage,dommage que les cailloux bord de l'eau vous blessent les pieds. Les deux Piscines sont très bien. Petits commerces proche. Les bus s'arrêtent devant l'hôtel pour les visites a faire. Participants : une mamie, une maman et deux enfants de 9 et 12 ans.
• Verified traveler (6/5): Flinkt og hjælpsomt personale - Altid smil på læben og god service og betjening fra hotelpersonalets side. Hotellet bærer præg af at værelser er lidt slidte men fælles arealer både ude og inde er i god og pænt rengjort stand. Vi var på Dolphin Bay under "grexit?-krisen" hvor alt var uvist. Alligevel fungerede alt lige fra entertainment og events til de flotte buffetter morgen og aften.
• jonathan (6/5): my personal review - 1. bed was not made up each night, a first for me from any hotel ive ever stayed in worldwide! 2. small towels where forgotten by housekeeping one night. 3. staff not friendly and do not speak English. 4. everybody including staff where all Russian. was this a Russian owned hotel. 5. breakfast and dinner menu extremely limited. 6. poor quality watered down beverages 7. horrible beach not maintained along with stones in water making it very painful getting in and out of the sea. 8. poor value for money hotel. will not be back. if your Russian then I guess its for you.

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