Courtyard by Marriott Columbus New Albany

Name: Courtyard by Marriott Columbus New Albany
Address: 5211 Forest Drive, New Albany, us

Location: 5211 Forest Drive , New Albany, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Convenient Location
Situated just 19 km from Port Columbus International Airport, the Courtyard by Marriott Columbus New Albany offers easy access for travelers. The McCoy Center for the Arts is also just a short 5-minute drive away, providing entertainment options for guests.

On-Site Dining and Amenities
Guests can indulge in American cuisine at The Bistro for breakfast and dinner, without having to leave the hotel premises. The property also boasts a fitness center for those looking to stay active during their stay, along with a meeting space for business travelers.

Nearby Attractions
Conveniently located near the Easton Town Center Mall and Ohio State University, guests have plenty of options for shopping and exploring nearby. Whether for business or leisure, the Columbus New Albany Courtyard offers a comfortable stay with easy access to key attractions.

Plan your stay at Courtyard by Marriott Columbus New Albany for a seamless travel experience.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Front desk (limited hours)
Free wired internet
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Reception hall

Rooms Available

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

2 Queen Beds
325-sq-foot room with a balcony/patio

Internet - WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Transfer shower
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Room, 2 Queen Beds (Hearing Accessible)

2 Queen Beds
325-sq-foot room with a balcony/patio

Internet - WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Transfer shower
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 King Bed
325-sq-foot room with a balcony/patio

Internet - WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height view port in door
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Transfer shower
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 King Bed
325-sq-foot room with a balcony/patio

Internet - WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Transfer shower
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Room, 1 King Bed (Hearing Accessible)

1 King Bed
325-sq-foot room with a balcony/patio

Internet - WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Transfer shower
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Studio, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed
325-sq-foot room with a balcony/patio

Internet - WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Transfer shower
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Room, 1 King Bed

1 King Bed
325-sq-foot room with a balcony/patio

Layout - Separate sitting area
Internet - WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Transfer shower
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
King Room with Sofa Bed

This room features a flat-screen TV, microwave, and refrigerator.

Max Occupancy: 4 (4 Adults)
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
Queen Room with Two Queen Beds

This room features a flat-screen TV, microwave, and refrigerator.

Max Occupancy: 4 (4 Adults)
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Microwave
- Private bathroom
- Heating
Large Queen Room with Two Queen Beds

The unit has 2 beds.

Max Occupancy: 5 (5 Adults)
Executive King Studio with Sofa Bed

The unit offers 2 beds.

Max Occupancy: 5 (5 Adults)

Guest Reviews

Keri (7/5): It was clean and what we needed. The tub needs some grippers on the floor. Tub did not drain well. And just very high pr - Close to hospital Way overpriced for what one gets
Tiffany (10/5): - The whole experience
colleen (10/5): good - Stayed to go for surgery; at clinic next door . very good expereience , small hotel, quiet, near restarants would stay again free breakfast or coffee
Wanda (9/5): If ever in that area again. I would stay there. - Did not eat breakfast.
Kristin (10/5): -
Jack (7/5): - Staff was great Room smelled like the last occupant
Kirk (10/5): Enjoyed my stay - Super friendly staff and a comfortable bed, highly recommended!
Richard (8/5): Next time would stay at the Hampton Inn next door next time , was a little cheaper and has a good free breakfast. - Great location and very clean. No breakfast
Anne Leung (8/5): The hotel was clean, convenient and served the purpose for our trip. - Easy location, very easy check in process. The room was quiet and right across from the stairs for easy access. They let us check in at 2pm rather than having to wait until 3pm. I couldn't adjust the TV volume down. I had to turn the TV off for it to return to a volume that was tolerable after I had accidently had the volume too high. Walking around the one side of the bed at night I kept thinking I was going to bump into the ledge on the sofa.
Boris (10/5): - I liked that the incidental fee was only $20 per night and that check out is at 12 instead of 11.
Brenda (9/5): -
Wilhelm (10/5): -
Gil (5/5): Passable - They charged an additional night for early checkout, not clear during reservation. When you go for a business trip schedule changes could happen. It is the first time that this happens to me.
magpief (2/5): A pattern of bad customer service - If you're traveling with a service animal or value being treated with basic human decency, I strongly recommend staying anywhere but the Courtyard Columbus New Albany. I came into town for a wedding and, as a responsible guest, notified the hotel in advance—both in my reservation and by phone—that I would be bringing my service dog. Despite this, I was harassed by staff over a full 24-hour period. The experience was so distressing I needed an emergency therapy session when I returned home. When I asked for a partial refund for just the second night, I was met with a cold, dismissive response from both hotel management and Marriott Corporate. I was told staff “acted in accordance with policy,” which—if true—is incredibly concerning. If your policy results in traumatizing a disabled guest, perhaps it’s time to revisit it. Marriott’s customer service throughout this process was anything but caring. No ownership. No accountability. No meaningful effort to repair the harm done. Just polite corporate language designed to shut the door on the conversation. And unfortunately, I’m not alone. A quick scan of other low-star reviews shows a troubling pattern of poor treatment, questionable charges, and lackluster service. My experience seems to be business as usual here—and that should give anyone pause. I will not be returning. I’ll also be deleting my Bonvoy membership and avoiding Marriott as a company from here on out. Respect, safety, and accessibility should not be negotiable.
Srdan (10/5): Exceptional - Clean comfy nice overall. Great coffee and breackfast.
Verified traveler (8/5): - Only 2 coffee cups & coffee stayed 2 days . Emptied hand lotion No free coffee Little quick breakfast $45.00 2 old coffee 2 breakfast sandwich (microwave food)
Jacob (10/5): - Wish there was a shuttle to the airport. But the staff and property were great
Karen (10/5): Great place - Husband and I had a wonderful day we would come again! It’s a great place
Shelley (10/5): - This was perfect for our overnight at the surgery center across the street
Nicole (5/5): Passable - Check in was very quick and easy. The hotel was very close to the venue. The doors! For my hotel room that I was staying in my girls, the latch attached back to the door after closing it. We were there for a dance competition. We left the room want unbeknownst to me the door was locked with the top latch, latched to the door. Spent about 2 hours outside of my room when my girls had to be in bed at specific time due to the competition schedule and their early performances. At the end of the 2 hours the firemen came to get door open by cutting off the top latch. I did mention that particular to the manager who check me out upon leaving and was not offered a comped night for the inconvenience. All that was said was "that was the pool girl who was helping you. And we do have a tool to open the door when that happens".
Latoya (8/5): Very good - Cleanliness friendly staff My tv didn't work all 3 days 🙃
Kristi (10/5): - Helpful staff. I appreciated being able to check in online to speed up the process.
Kevin (6/5): Pleasant -
Kirsten (10/5): Exceptional -
Randy (9/5): Superb - Guy at the desk-friendly and helpful Coffee/light freebie breakfast?
Carlee (10/5): Exceptional -
Dawn (8/5): - The water pressure was amazing! The room was clean and comfortable.
Sylvia (10/5): - new
Benjamin (4/5): - Over priced for a regular hotel room. Giving the costly amenity’s. Dirty and overrated.
Kelly (9/5): Superb -
CAROL (10/5): - Property was very clean. Just seemed bare bones
H6326PYblakeb (2/5): BEWARE - They try to charge you extra - We checked in for a work trip and spent the majority of our time outside the room for an office visit. We didn’t even turn the TV on, yet after checking out, we were hit with a $600 charge. When we called to clarify, the hotel claimed we broke the TV, saying it looked like it had been smashed with a golf club, something they’ve apparently seen happen before. The idea that someone on a work trip would destroy a TV without any proof is ridiculous. Be cautious when staying here—you might end up being charged for something you didn’t do.
Tami (9/5): Superb -
Laura (10/5): Exceptional -
zach (10/5): - Nice clean
Jen (6/5): - Nice property. The pool is quite small. When making the reservation, we thought breakfast was included, rather than extra. Perhaps that is standard for this brand of hotel, but it wasn’t clear on the listing.
Cynthia (10/5): - This is our go to property for Columbus visits
Casey Scott (8/5): - Loved the Fire place and restaurant
Elizabeth (10/5): - Clean and quiet
Jerry (10/5): Nice Hotel - Overall, We had a great experience with the hotel; the staff and amenities were accommodating. The room was wonderful, clean, and perfect to celebrate a wedding.
Anywhere_I_Can (10/5): Wonderful personnel at New Albany Courtyard - Place seems pretty new and well maintained. They were upgrading WiFi so when I tried to check in the system was down. Olivia from the front desk got me a bottle of water and told me to wait in the Bistro to area She then proceeded to manually get my room set up so I could make a Teams meeting. Great service Morning Bistro attendant very pleasant and personable. Comfortable hotel , close to highways and restaurants/bars
Donna (10/5): Perfect - Having access to Starbucks coffee on site was wonderful Everything was great
Gloria (8/5): - No microwave in room, no continental breakfast
Salah (6/5): - Friendly staff
Sheela (10/5): - Nice hotel property…. Very clean room.
Zen (8/5): Very good -
Jones (9/5): Superb -
Jacqueline Erina (10/5): - Great
Cynthia (10/5): - Great location
hcampo6 (8/5): Good option - Newer property with good amenities and Amazing staff. My only complaint is lacking cleanliness in hallways and some other areas. Our room was clean though. We enjoyed the bar area with morning coffe and food items you pay for. Will stay here again.
Dianne (4/5): Disappointing - Convenient location There wasn’t a microwave in the room; a refrigerator was provided. There was no mention of the lack of a microwave. Called front desk and was told only suites have microwaves. I’ve stayed in less expensive with this being provided. There was an area for the microwave but it was empty. This is an expected amenity at this level of property. Very disappointed
Michael (6/5): Cleanliness is an issue - I found the bathroom floor dirty upon my arrival. Calking in the tub area was moldy and soiled. Carpets were dirty in places.
Mark (10/5): - Absolutely Amazing Property and the Hotel was so clean and the rooms look amazing. Will be staying here again for sure.
Kimberly (10/5): - it was very nice
Dana (10/5): Marriott New Albany, OH - The hotel was very clean, rooms were quiet and staff was friendly. Although we did not use the pool or exercise room, they were clean.
Coralia (6/5): - Nice balcony but there was a construction in front of it so it was very noisy. Other guests were very loud at night. Clean room. No room service.
Nancy (10/5): Nice place - Very nice stay. They have a great shower pressure,
C (10/5): My one-day stay - It was close to everything I needed. The staff at the hotel was extremely kind and accommodating. I mistakenly entered the wrong dates for my arrival and stay in my booking app, which caused me to show up a day late for my one-day stay. However, the staff was very understanding of my mistake and generously found a room to accommodate me. Their service was first-class, and I'm genuinely grateful for their kindness.
Jan (5/5): Have stayed at economy motels with the same and or better amenities than this facility. Disappointed - This facility was very close to our venue. The room was clean and fresh smelling and the staff was very accommodating. There was no functioning exhaust system in the bathroom. There was a small refrigerator and single serve coffeemaker in the room but no microwave. Wi-Fi was fair, but was constantly buffering. We were under the assumption that there was a continental breakfast when booking the room, instead the facility has a Starbucks and we were told at the front desk there was no continental breakfast. After returning home, from our stay, we received an itemized receipt listing a charge for two (2) days for a breakfast that was not available, not happy about this. I would hesitate to recommend this facility to colleagues.
Robert (10/5): Wedding trip - The hotel was clean staff was amazing!
Sindey (7/5): Good -
PETER (8/5): - All employees were friendly and service oriented. Get more wine glasses in the bistro.
John (10/5): Exceptional -
Brooke (6/5): Don’t trust your receipt - Hotel was perfect, I just got over charged without any warning.
Ann (7/5): Stay was fine - Did not know there was breakfast. All I saw was a Starbuck's counter Hotel was quiet, did not hear people thumping around overhead Lighting was not great Bathroom floor was dirty (dried drops of some liquid across it) Room felt small and crowded Need more outlets bedside
Sirdouglas (9/5): Superb -
Michael (10/5): New Albany Trip - Check-in was quick and easy. Room was clean, bed was comfortable. The bathroom could have used a little bit more attention, but wasn’t bad.
Anonymous (9/5): Superb -
Angela (8/5): - The bathroom door wouldn’t close all the way and I tripped and fell because the tile wasn’t even around the bathroom door entryway. There were white stains all over the couch cushions in the room. Probably wouldn’t stay there again.
Sally (9/5): Superb -
Rob (4/5): Disappointing -
David (8/5): Could not believe they do not clean the rooms daily or bring you fresh towels. My niece stayed at a hotel a few doors d - It was fine It was ok
Cathy (10/5): - Very nice area close to everything we need.
Nancy (10/5): - Very nice place!
Elaine (8/5): Very good -
Shen_Jackson (8/5): Decent, standard hotel - This is a newer Courtyard by Marriott hotel. If you've stayed in one, you've stayed in most. It's good for a short stay. I had no interaction with the staff as the Marriott app worked flawlessly with check-in and check-out happening via the app as well as the phone working as my key. The room was functional,clean, and the bed was comfortable. My only complaint was the noisy AC.
Maria (10/5): Exceptional - The facility was very clean and staff was very friendly
Ana (9/5): Superb - limited availabilty was a bit problematic
Mindy (7/5): Good - it was in a great location. hotel was very nice we were located on the 2nd floor and the room above keep running and dropping things on the floor. I made a complaint but it did not stop until 1am. I was not happy
Vannoy (7/5): A very nice hotel. - The hotel was clean and comfortable. The pictures we misleading as to having a hot tub. I chose this place because of the pictures hot tub. I was having surgery the next day and just wanted to relax my muscles.
Richard (9/5): Superb - Charged for breakfast…big surprise as usually it’s free
Manori (8/5): Very good -
Valerie (8/5): Nice stay - I loved everything about it, especially the tub. You don't see many of those anymore. My only regret was the Bistro. I didn't realize there wasn't a free, continental breakfast.
Gretchen (4/5): Need more information onsite - The cafe was closed most of our stay, only open for breakfast
Shalea (10/5): Exceptional - Peaceful Clean environment
Julianne (10/5): - Very convenient location for my mom's knee replacement surgery. Staff was polite and made us feel welcome in the hotel.
Mills (10/5): Exceptional - Staff was very kind. Very nice welcoming environment
Joan (8/5): Fast trip in Columbus - Super healthy and nice breakfast ! and good and friendly service
David (9/5): Superb -
Joan (10/5): Nice!! - Everything was great
Tim (10/5): - Location
Lisa (8/5): - The staff was super accommodating from getting a late check-out to the desk clerk lending us her lint roller. The only complaint is no free breakfast - $6 for a bagel.
Rebecca (8/5): - This was my second stay at the Courtyard of Columbus, Ohio. The only one thing I would improve upon is keeping the rooms clean. My first stay, my room was very clean. I used the white towel to dry the bathroom floor and there was no trace that I had used it to wipe the floor. My second visit, my room wasn't quite as clean. The full length mirror had dirty finger prints all over it. It appeared a small child had previously stayed in the room and the white towel didn't fair as well this go around. The bedside table closes to the door was sticky like someone had spilled a drink and left it. Overall, those are minor details just something the staff should be aware of. When the minor details start to be overlooked, its not long before the minor details become bigger details. A prefect example of this is your neighboring hotel. I will never stay there again! It was the filthiest place I have ever stayed. This is definitely not the case with this hotel. The staff was awesome and very accommodating. My stay was great. I absolutely love the balcony. I will definitely stay with you again.
Gerard (9/5): Superb -
Stuart (6/5): - Convenience van we wanted for transportation to my sister's care facility nearby available only once over three days
Jeckpdx (2/5): Unsafe windows and discriminatory staff - Pros: Newer property and a safe area Cons: Refused to switch us to a room with a balcony saying none were available. There was a vacant room with a balcony across the hall I saw being cleaned and they refused to move me to the balcony room because they”didn’t want to clean two rooms.” This one move could’ve prevented a huge problem as at 4:30am the window to our room which was ajar, flew open inward, smashing into the HVAC unit and scaring the heck out of my partner and I. When we spoke to a staff member about it at checkout, she said she was staying overnight in the next room it woke her up. She apologized profusely and she promised we wouldn’t be charged. The next day I woke up to 2 new $250 charges on my card for a prepaid room for damage to the window and I’m still fighting to get it back. These windows are a safety issue and need to be marked or labeled that they could potentially fall inward causing bodily harm. I’d avoid this hotel as the staff obviously care more about the bottom line than they do customer service and safety. I’ve reached out to the owner so hopefully he cares more about his business than his employees do.
Travel41407091351 (4/5): Unsafe window that shattered into the room in the middle of the night. - Pros: Fire pit area nice for family/friends to gather as well as indoor lobby. Clean rooms. Cons: Room door lock at times tricky to activate with room card. The lock would get stuck. Cons: Windows not meant to open should be marked as such. They are a safety hazard! Our adult son and his partner woke to the sounds of shattering glass in the middle of the night. The window had fallen out into their room. Fortunately no one was injured. At checkout he received an apology and told he wouldn’t be charged for the window. After he checked out, an additional $500 in charges for damages appeared on his credit card. When asking management about this charge, he was treated rudely. The management has refused to reverse the charges. I would think a reputable hotel would compensate a guest for this stressful and dangerous experience, not charge them for it! My family and I will not be booking Marriott Courtyard for future travel based on this experience.
samsmom2006 (4/5): Don't take a free upgrade to a suite like room 220 - Our first visit - 2 night stay - put in room 220, a suite, (probably cause hubby has titanium status with Bonvoy?) with double balconies overlooking front lot/entrance to hotel. Housekeeping really didn't prep this room: bathroom had a strong mildew/urine odor. Water pressure & hot water fine, but just one (1) sink for a "suite" room? 2 air conditioning units. One right next to only bed in suite, so cold air blows right on top of bed. Uncomfortable. The other a/c unit was in the other side of suite, a long L shaped room. It made a high pitch noise so we shut it off. Noticeable handprints on wardrobe cabinet in first room - entire room needs a deep cleaning. Building is quiet and staff at coffee bar are very friendly. If I return to this property, I will not take the suite upgrade.
Walter Reynolds (10/5): - No problems
lilkrivy (10/5): Excellent property and AMAZING staff! - Beautiful red brick outside and beautifully renovated, clean, spacious property. Staff, starting with Taylor, on the phone, setting up wedding block, is so professional, kind, and efficient! All staff were courteous, pleasant, prompt, and efficient. Maids were so kind and flexible. Every request was tended to promptly. The Starbucks counter and lobby cafe were delicious, convenient, and popular. Tell them to hold back just a bit on the vinaigrette dressing for the avocado toast (AMAZING)! Breakfast bowls, breakfast sandwiches, etc. so good. Bartenders so nice in the evenings. Loved our stay here. You will too! Fire pit and lounge area out back are perfect. Lobby is so spacious, clean, but also provides private tables with semi-walls.