Patong Heritage

Location: 205/16 Rath U-Thit 200 Pee Road, Patong Beach, Patong, Phuket, 83150, Patong, TH

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities
• Health or beauty spa nearby
• Free WiFi
• 24-hour front desk
• Luggage storage
• Wheelchair accessible
• Fitness facilities
• Safe-deposit box at front desk
• Porter/bellhop
• Smoke-free property
• Pool umbrellas
• Tours/ticket assistance
• Free self parking
• Pool sun loungers
• Health or beauty spa nearby
• Coin laundry on site

Rooms Available

• Superior Double or Twin Room

  1 Double Bed OR 1 Twin Bed

  301-sq-foot room, balcony with city views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with satellite channels

  Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Turndown service
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Paper towels
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Family 2 Bedroom

  2 Double Beds

  861-sq-foot individually decorated room, balcony with sea views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with satellite channels

  Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Separate sitting area
  • Turndown service
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Paper towels
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Deluxe Room, Sea View

  1 Double Bed OR 2 Twin Beds

  409-sq-foot room, balcony with sea views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with satellite channels

  Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Turndown service
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Laptop-friendly workspace
  • Paper towels
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Executive Penthouse 3 Bedroom

  3 King Beds

  3305-sq-foot individually decorated room, balcony with partial sea views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 32-inch LED TV with satellite channels

  Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a hydromassage showerhead

  Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Separate sitting area
  • Turndown service
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Deep soaking bathtub
  • Hydromassage showerhead
  • Bedsheets provided
  • Laptop-friendly workspace
  • Paper towels
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• Mohammad Ali Und Azar (1/5): Enttäuschend und nicht zu empfehlen - Die Lage war gut und das WLAN hat gut funktioniert. Die Wohnung war sehr schmutzig, viele Geräte waren kaputt und alt. Das Zimmer sah ganz anders aus als auf den Fotos. Während einer Woche kam das Reinigungspersonal nur einmal, und es gab niemanden im Hotel für Fragen oder Hilfe. Ich war sehr unzufrieden.
• howard (10/5): -
• Ramona (10/5): - My husband and I stayed at Heritage for an extended 21-day visit. The hotel was clean and comfortable, and the breakfast buffet was an amazing way to start each day before heading out for our activities. We originally planned to stay only 9 days before continuing our travels, but we ended up extending our stay 2 times— largely thanks to the wonderful housekeeping service we received from Ei Moe San. She took such great care of our room every day and even surprised us by creatively folding the towels into adorable animal shapes. Ei Moe San truly went above and beyond — she’s the best! We will definitely return next year! Kind regards, Ramona & Nick
• Ramona (10/5): - My husband and I stayed at Heritage for an extended 21-day visit. The hotel was clean and comfortable, and the breakfast buffet was an amazing way to start each day before heading out for our activities. We originally planned to stay only 9 days before continuing our travels, but we ended up extending our stay — largely thanks to the wonderful housekeeping service we received from Ei Moe. She took such great care of our room every day and even surprised us by creatively folding the towels into adorable animal shapes. Ei Moe truly went above and beyond — she’s the best!
• Ramona (10/5): - I had an excellent stay . The place was quiet and convenient to walk around. Housekeeping everyday and
• Edward Charles (10/5): - Excellent place to stay and convenient for an elder gentleman. Thank you
• MICHELLE (10/5): - Breakfast staff 😋 especially the Doorman & Toew and the cooking staff. They all made us feel extremley welcomed every morning and nothing was an effort. Our housekeeper , just the most patient and beautiful lady thank you. Reception staff,i can see you are ruled with an iron fist, but i did see your beauty and patience. When booking this hotel, remember the price you are paying. The hotel is a little tired and renovations are constant. Very close to everything. I would highly recommend this hotel for a budget friendly holiday.
• Joanne (8/5): -
• Sarra (10/5): - Nice hotel
• Krissy (2/5): - this place is terrible air con is turned off wen u leave ur room i had a massive rat run at me staff would not give refund for check out just terrible do not recommend
• Umair (10/5): Room 908 - I’ve visited Thailand before, but this has easily been the best hotel experience I’ve had at so far. From the unbeatable location to the warm and welcoming staff, everything exceeded my expectations. And the breakfast absolutely worth waking up for. Location wise, it’s perfect. Everything you could possibly need is just a short walk away. no taxis required. From massage places just 2 minutes, local food joints all along the walk. shopping mall just 5 minutes walk and even Bangla Road and the beach are only about 10 minutes on foot.. 5* to the staff.
• Joanne (9/5): -
• Muhammad Amirul Ihsan Bin (10/5): - Everything was great, room wifi is strong. Staffs are and friendly room was worth the price. Area is close to most food and party area. Breakfast was delicious as well. The only cons, saw some baby cockroach crawling in the toilet. Other than that everything else was perfect
• 836myriamc (2/5): Patong héritage: Disappointing Experience - My experience at Patong Heritage Hotel was quite underwhelming. Upon entering my room, I was shocked to discover a used condom under the bed, which clearly indicated that the room had not been cleaned properly. There was also a persistent stale odor, making the atmosphere very unpleasant. The room itself was old-fashioned, dusty, and lacked any natural light, which made it feel even more uninviting. The pictures online are very misleading and do not reflect the current state of the hotel at all. On a positive note, the hotel’s location is excellent, and the breakfast was decent with a fair selection. However, these aspects do not make up for the poor cleanliness and outdated facilities. I would not recommend staying here unless these issues are addressed.
• Richard (8/5): - Staff were very polite and helpful. Room was presented well every day.
• Liberata (10/5): - The manager is a very nice guy he is friendly and co operative. I enjoyed my stay and will come back to Patong heritage
• Camjar (6/5): Amazing Breakfast - Patong Heritage Hotel is situated on a small soi (road) in central Patong just off the busy Ratuthit road. Quite a large establishment spanning some 17 floors over two buildings it was once probably a very grand hotel. Whilst the reception area, foyer and ground level swimming pool are still quite impressive, the rooms now are a little dated and in need of some TLC. I recently stayed in two different standard rooms on different floors paying around 1,200 baht per night through Agoda. Considering the hotel is only a five-minute walk to Jungceylon shopping precinct and Bangla Road the rate was very reasonable. Patong Beach is only around a ten-minute walk. The rooms are comfortable enough and a good size. They provide tea and coffee making amenities, WIFI whilst not great was acceptable and the shower had good water pressure, drained well and the water was hot. Both rooms had balconies but one had the AC unit on the balcony which made it deafening to sit out there whilst the AC was operating. The bed was very comfortable and I liked the fact they left another key in the room so the AC stayed on whilst out the room and you could leave devices charging. By far the highlight of my stay was the buffet breakfast offering. For a 3-star budget hotel the breakfast would have to be one of the best at the price point. A variety of both Western and Thai foods are available, including French fries, cheesy mash potato and spotted dick dessert (Brits will know). The only downside to my time at breakfast was watching the guests from the sub-continent refusing to use tongs to pick up the bread. One after one they would throw their hands into the bread tray, picking slices up, throwing them back, having total disrespect for fellow guests. Management, please put a big sign by the bread to educate these people on hygiene! Overall my stay was quite enjoyable and I would stay there again.
• Clinton (8/5): - Good location, friendly staff. The hotel could use a bit of a Reno or facelift, as it’s getting a little tired. But at the price we paid, we were more than happy. Value for money is extremely good. Although we may be happier than most, as we received a free room upgrade to a mini suite. Seperate bedroom, lounge/living area. 2 TVs, 2 balconies, one of which was massive wrap around the corner style, overlooking the second pool…. 2 Split system air cons were old n well used, but did a great job of keeping our rooms 21 degrees. Shame the outdoors are balcony mounted, as they are pumping hot air out there… Good breakfast buffet included. Bathroom was small and a bit rough looking. This is the main reason I only gave 4 stars.
• R9292GTmichellej (6/5): Disappointing - Really disappointed at the hotel staff amazing and really helpful rooms in need of update, breakfast was ok and tea an coffee replenished in room Pool ok and sunbeds a little tired, booked this because of gym facilities not what you would call a gym running machine stopped halfway through small room and equipment well past their best
• Tomas (8/5): - Nice and friendly hotel
• Davorka (8/5): - Very spacious rooms. Hotel is very close to main streets and shopping, 10 minutes walk to the beach. Very old furniture , beds and uncomfortable shower and toilet are very old and smell is horrible. Staff in hotel is so nice and helpful very friendly. Breakfast is nice lots of choice.
• Douglas (8/5): Very good -
• Deborah Ann (8/5): - The location was very convenient for the beach, shopping and restaurants.
• Yacine (10/5): Nice apparement - Good location
• Evelyn (10/5): - Todo me gustó menos los básicos en el baño, no hubo acondicionador y los recipientes tan pequeños de shampoo y jabón no son los adecuados para un hotel de más de 4 estrellas. Él desayunó y ubicación excelente.
• RAJESH (8/5): - Excellent outdoor pool and buffet breakfast
• Rockford Roy (10/5): - Nice and clean hotel with excellent security and front desk staff. Definitely will return.
• Wayne (8/5): - Good location great service staff very helpful and friendly . Just room cleaning service bit all over the place some tiles in pool area very slippery .
• MARICICA (10/5): - I highly recommend Patong Heritage Hotel.The atmosphere is peaceful, clean, and quiet. The staff is exceptionally friendly, always willing to help with a warm smile and humble attitude. Another significant advantage of this hotel is its outstanding breakfast spread, catering to even the pickiest of eaters. Vegetarian options are also plentiful, ensuring all guests have something to suit their taste. A lovely coffee corner is an added bonus, where staff are happy to prepare authentic Thai coffee, along with a selection of specialty teas. It's the perfect way to start your day. The hotel also features a lovely swimming pool, which I regretfully didn't have time to enjoy during my stay. However, I'm confident it's a wonderful spot to unwind, especially for those who prefer a more relaxed atmosphere over the ocean. The hotel's location is ideal, within walking distance to the mall, Bangla Street, and numerous stores and restaurants serving traditional and international cuisine. While a car can be convenient for exploring different beaches, it's not necessary for navigating the neighborhood. Taxis (tuk-tuks) are readily available everywhere, making it easy to get around, even for those who prefer not to drive. Note that driving in the area can be quite challenging.
• Douglas (8/5): Pattaya - Good location for where it was situated it was very quiet
• Mike (6/5): - C
• Aleksejs (8/5): - OK
• Hugo (4/5): - I had to change rooms 2 times because of the AC not working properly, dripping water and very noisy, manager tried to blame me, saying that out of all guests I was the only one complaining, fact is that the very night I checked in there was a Russian woman complaining about the AC (same issues I experienced) and asking to be moved to an other room. I cannot say anything about the food or the staff because they were very nice. But the hotel looks like was built in the 70s and nothing has changed or fixed, the showers were horrible, ceiling was cracked. Not a good experience, the first 4-5 nights I could sleep cause of the loud noise of the AC, eventually after changing 2 rooms I had to buy earplugs to be able to sleep. Manager was an absolute incompetent and tried to blame me. Anyway not a good experience I would not recommend this hotel to no one, don't let the photos fool you.
• John (6/5): - Breakfast was good plenty of variety
• richardsK9927MW (6/5): Some rude and obnoxious staff. - We booked in here for a 15 night stay commencing on March 7, 2025. We are currently on our 3rd day. We were "greeted" by an extremely rude and obnoxious woman at reception to complete the check in process....red flags 5 minutes into our arrival!. As has been the case in every hotel we have stayed in through out Patong previously (6 different properties), we have asked if we could get 2 room keys. We are not "joined at the hip" and return to the room at different times. We were told by the front office representative in no uncertain terms "No, each room is only entitled to one key", no ifs, buts or maybes! If you return to the room separately, you need to request a staff member go upstairs (we are on level 8, room 815) and open the room. This happened 3 times today and is a "pain in the bum". Very inconvenient for all parties involved. Make sure you have $1000 baht with you at check in. An imprint of your credit card details will not suffice. You won't get your room key without it so just be prepared. The room has a spotlight attached to the outdoor balcony which shines through the curtains all night....can't be turned off manually. The air conditioner is very loud and underperforming. You need to keep it on all the time, due to the heat This makes sleeping difficult, due to this constant loud noise. The bathroom doesn't contain one powerpoint. You need to shave in the living area, which is where the hotel supplied hair dryer is located....really strange. There is a lack of English Speaking TV channels. This may not be an issue to many but as a couple in our 60's, we are beyond the days of "bar hopping" everynight. It's usually out for dinner, a couple of drinks and a bit of shopping then back to the room. There is a distinct lack of variety with the cable channels on offer. On a positive note, the location is good, the breakfast offers plenty of variety, the room and balcony are both a really good size and all other staff, such as in the dining area and housekeeping are professional and very accommodating to guests. As stated, this cannot be said for a number of reception staff. Some really need a refresher course in customer service and what it means. Finally, this is marketed as a 4 star property. I disagree with that rating.
• Enrique (6/5): - Satisfactory Stay, But Needs Renovation I stayed at this hotel recently with two other adults, and while the location was great—just a short walking distance from Bangla Road—there were several aspects that could use improvement. The staff were friendly and accommodating, which made the check-in and overall experience pleasant. However, the hotel itself felt quite dated and in need of a good renovation. This includes the gym, which I wouldn't really consider a gym by most standards. We stayed in a 2-bedroom room, which was comfortable for three adults. However, one major issue was the shower heads, which were too low. In the general bathroom, it was nearly impossible to shower without kneeling down, and even in the main bathroom, we had to duck to get under the water. I'm 178cm tall, and my friends were 185cm and 192cm, so it was especially uncomfortable for them. The flat-screen TVs were a bit outdated as well, as they weren’t smart TVs. Some upgrades would definitely improve the overall experience. For the price and our basic needs, it was an okay stay, but I wouldn’t recommend this hotel for families. If you're traveling with family, places like Deevena Plaza or Graceland offer better accommodations. If you're just looking for a place to sleep with standard amenities and don’t mind a more basic stay, this hotel will suffice—especially given the proximity to Patong and Bangla Road.
• Agnelo (8/5): - Location of property is perfect for shopping and dinning. Staff could be friendlier towards local and darker skinned guests. Place is clean but a bit dated, beds and ac coud do with a upgrade
• Steve (5/5): Passable - Lots of problems with the unit emailed the person to no avail tv in bedroom did not work air-conditioning in bedroom leaked safe did not work and door inside unit was broken we were stuck in room for 1 hour so after that we put a chair under door when we were sleeping not happy should be compensation for these things the unit could do better
• Xiao (10/5): - In the very heart of Patong, within walking distances to shops and Bagala Rd. 7 Eleven, pharmacist and clinic all around the hotel, plus lots of food option. For the money you pay, it's worth it for the location. Friendly staff, good breakfast buffet, decent pool. The rooms are slightly dated but still presentable. Will recommend to anyone who wants to be close to all the actions of Patong.
• Christopher (10/5): - Friendly staff, clean hotel, and great location
• Alain (8/5): - This was hotel #5 of 12 during an almost 2 month long trip. Phuket is more expensive and marked up. I got a Family 2 Bedroom Suite at a cheaper market rate. It is diffcult to get a fair priced room at Patong. For the family room and amenities, this was a fair deal. Location is excellent, close to Bangla Road, Beach Road, Jungceylon, Otop, and more. Family Room was big and clean enough. The couch isint a couch but a mattress in the living room. However, they did not want a family member to sleep on it, without paying extra. Bathroom was acceptable. Downside, was I wish their was 2 bathrooms but I guess I knew it was 1 bathroom before I booked. Balcony was huge with a far sea view and came with a couch and table. Family Room had 3 TVs and a full Fridge. Has 2 pools though smaller then the pictures, Breakfast Buffet was acceptable. Had a gym, and games room too. Staff could be more friendly. Pictures are about accurate. Overall decent hotel and a good stay. Good value for Family 2 Bedrooms. 8/10
• Mark (8/5): - The staff on reception and overall staff interactions were first class. Great pool area, 9 minutes to the beach, 2 major malls just a 3 minute walk and 10 minutes walk to the famous Bangla Road restaurant and serious club entertainment.
• Jorge de (4/5): - Hotel looks picturesque on the photos but dated in real. Staff no friendly only get friendly when you give a tip
• nadia (8/5): - Decent hotel, but staff attitude needs improvement.
• Aldo (6/5): - Quiet and very convenient. It’s not a top end hotel and far behind their competitors all though they charge high prices, Not worth the money, you can do much better. Don’t think I’d stay there again
• Dorin (4/5): - Breakfast pretty decent for for what it was. The hotel is on dire need of refurbishment. The moment I opened the room door, the sewage smell hit me from the bathroom. The bathroom is decrepit, the shower handle was leaking water around the hose, had to use the rainfall head, whoch was leaking as well, everytime I was taking a shower the whole bathroom filled with water. There were lumps of hair floating around in the shower, not very clean. The bed was rock hard, coulld not get rest at all, every morning was waking up with sore body. The walls are paper thin, you could hear the person 4 rooms down taking a shower, not to mention other nocturnal activities. The air conditioning unit had to be on the whole time, but it sounded like a diesel engine, very loud. The doors of the balcony were not closing properly, so every time someone was smoking, the room filled up with the disgusting smell of cigarettes. All in all it was a very poor experience, the only positive thing was the breakfast. The price was not particularly cheap either, so for the money they charge you would expect at least a decent mattress. I guess the proximity to Bangla Road had to do with the high price, but also be prepared to walk to the 7Eleven across the road and be assaulted by 14 massage girls working at the parlours there. If this is something you’re into, go for it, but if not I would avoid it at all cost.
• Simon (6/5): Recent stay at Patong Heritage - A lot of pluses here, very friendly and helpful staff, good location, nice breakfast included, nice pool and good vfm. The bedrooms need refurbishment though and the Aircon is noisy too the point of disturbing sleep.
• shlomo (8/5): - over all good
• Shubham (8/5): - Nice staff , walkable distance Patong area , breakfast very delicious
• Danny (4/5): - Unable to use safe. Its locked. No small towel. No towel rack or hanger. No drawer/cabinet or place to put things even tooth brush & paste. Air conditioner too noisy. Desk is long & ok but only 1 chair for 2 persons.
• Monalisha (10/5): - Excellent behaviour of the stuff
• David (6/5): Below average for 4* hotel - Older hotel, WiFi was not very good only able to use in lobby, could not use WiFi in room. Food was mediocre.
• Akash (10/5): - It was amazing stay here
• Peter (8/5): Good value. - Bed was good. Bathroom is a bit tired and only cold water at the basin. Had to heat up water in kettle to fill tge basin. Shower was ok, plenty of hot water there.
• Graham Raymond (8/5): - Great staff. Very friendly and easy to talk to. Comfortable rooms and a great breakfast buffet.
• Inayat (10/5): - Great property. Would recommend to anyone.
• Rudolf (8/5): Very good - Washing machine
• tamir (10/5): - Very nice
• Lawrence (10/5): - Good value
• Richard (10/5): Exceptional -
• Aleksei (10/5): - Me and my family had a very good time at this hotel. We had family appointment which had two bedroom and a living area, breakfast was included and was very good food. We will definitely recommend this hotel and will say there again, thank you.
• Sahil (8/5): - Not Bad
• Doreen (6/5): Location is good but its cheaper to stay in hotel with breakfast and toiletries included. - The location of the accommodation is very central and about 10 min walk to the beach. The apartment had separate lounge and bed area and being on 6th floor, the view was not bad helped by the large balcony. There was a 2 burner stove , so we could prepare our breakfast and some simple meals, but we mostly had dinner outside as it was cheaper to eat out then cook. Breakfast was not included and no toilet paper or toiletries provided. We were disappointed when we arrived at 10pm and checked in, to realise we had no toilet paper, we had to use our tissues until the next morning when we got some from 711 nearby. Also the cleaning was some weeks twice and other weeks once , so beddings and towels were a bit dirty. The last 6 days we had water seeping from the bathroom next door near the toilet, so had to put towel there, otherwise could not use the tioilet due to puddle forming. We did not realise the apartments were not part of the Patong Heritage hotel until we got there. We had to book a room in the hotel for my son and we managed to get it for half of what we paid for 2 people with breakfast, seaview, bottled water everyday and daily cleaning and toiletries all included.
• 123Dolly123 (6/5): Location is good but its cheaper to stay in hotel with breakfast and toiletries included. - Liked · The location of the accommodation is very central and about 10 min walk to the beach. The apartment had separate lounge and bed area and being on 6th floor, the view was not bad helped by the large balcony. There was a 2 burner stove , so we could prepare our breakfast and some simple meals, but we mostly had dinner outside as it was cheaper to eat out then cook. Disliked · Breakfast was not included and no toilet paper or toiletries provided. We were dissapointed when we arrived at 10pm and checked in, to realise we had no toilet paper, we had to use our tissues until the next morning when we got some from 711 nearby. Also the cleaning was some weeks twice and other weeks once , so beddings and towels were a bit dirty. The last 6 days we had water seeping from the bathroom next door near the toilet, so had to put towel there, otherwise could not use the tioilet due to puddle forming. We did not realise the apartments were not part of the Patong Heritage hotel until we got there. We had to book a room in the hotel for my son and we managed to get it for half of what we paid for 2 people with breakfast, seaview, bottled water everyday and daily cleaning and toiletries all included.
• Ben (10/5): - Great hotel
• Joanne (10/5): Exceptional - Great little apartment which had everything you need for a stay at Patong Beach. The apartment is close to everything lots of restaurants close by and the beach is a short walk. The facilities at the hotel are worth using, big pool and a small pool, gym and games room with pool table.
• Jordan (10/5): - Incredible, friendly staff. Great location, lovely room. Made my holiday amazing.
• Taher (10/5): - It was a beautiful place. We had the 3 beds penthouse. It was very clean and nice. I feel like the front receptionist can be a little nicer. It might be due to the heat but it felt like they were irate time to time.
• reza (10/5): - Good stay for four nights nearby to beach , bangela road ,restaurant ,shopping,massage,every thing you need Friendly staff and clean room I recommend and will back if travel to Phuket again
• Mark (10/5): Exceptional - Great spacious well equipped apartment, so much better than the hotel rooms. Great value for money. Had everything I needed including a washing machine. It's well located & the pool area is excellent, you can even get a drink there. When I arrived Duncan was there to meet me with the keys. Overall very happy with my stay.
• Antonio (8/5): - Really nice resort, fitness room I was expecting something larger, the pool is really nice ! Staff very friendly
• wdy1994 (6/5): Looks luxurious from the outside but far from it inside - So Phuket was the second stop on our trip and we booked a room for 3 nights at the Patong heritage online. Upon arrival you will be blown away by the exterior as it appears very grand and luxurious and this includes the lobby also but here are some pro’s and cons Pro’s 1.Location is a short walk from restaurants and also not far from the beach 2. Friendly staff 3. Hotel has a small gym, a rooftop pool aswell as a ground floor pool 4. Very good breakfast with plenty of seating and food options aswell as freshly made iced coffees and teas Cons 1. Room was very outdated and needs refurbishing , decor was very old and looked like the room hasn’t been touched for about 10 years , bathrooms in poor conditions 2. Bed not very comfortable , very firm mattress 3. You can hear everything in the hall way outside , doors slamming, people talking and shouting and this was happening at 3 in the morning 4. Air con in the room wasn’t working that well , fixed to a temperature which means the room is still too warm at times 5. Ground floor pool isn’t too bad however it is overlooked by flats and not very nice to look at, the 3rd floor pool is dirty , the loungers have bird poo on them and pigeons are constantly using the pool to drink. Overall hotel needs updating inside, the exteriors looks like luxury but once inside the rooms it couldn’t be further from the truth. If it wasn’t for the breakfast I would’ve rated lower.
• Lyne (6/5): - L’endroit manque un peu d’entretien! Un peu vieillot! Par contre on a eu un excellent service de la part de notre femme de chambre
• Jamile (10/5): - Nice place . Buffet is amazing every day Close to everything Just need English speaking people
• Maiyuin (6/5): - The only thing not safe is that they give out our room keys to anyone who asked for it without first verifying the reservation details. It means the reception would just give us the key to any room we asked for. I may not be a room guest but s burglar. That is very risky
• K3291MAjamied (8/5): Will be back again - Perfectly located for shops restaurants bars and the beach was just down the road, definatally worth the stay and would be back again. Foyer was very nice and relaxing. Staff very polite and helpful. Breakfast was okay, but as said amenities short walk.
• Simone (10/5): Exceptional -
• David (10/5): Exceptional -
• Nick (9/5): Great location and apartment was perfect - Great size with everything I needed to make it a comfortable stay Nothing really to complain about
• Andries (4/5): - Terrible experience - Rude staff and incompetent in English - Rooms outdated and in poor condition especially the beds - Awful WiFi reliability - No pool towels - Breakfast was ok though
• tim (10/5): - Lovely breakfast and nice pool area
• glomedsystems (10/5): Excellent Hotel with location and helping Staff. - Nice stayed for 3 nights, clean room with all facilities, toileteries in bathroom, Balcony, good airconditioning. It has varieties of breakfast including limited seperate vegetarians food. It has 2 swimming pools, ground and 3rd floor however no Towel facilities. Staff is smiling and ready to help when requested for early checkin, good music playing at reception, thanks to guard who helped whenever Pickup came for sightseeing. Location of Hotel is good as its near to Bangla Street and Central Mall so everything walking. would like to visit again.
• Ioana (10/5): Exceptional - Central location, clean apartment. You have anything you need for a long stay. We will definetly acomodate here if we will have the ocasion!
• H6688MValans (4/5): Tired hotel........ - Seems to be a hotel where a few rooms are ok but others not. We, unfortunately had a tired room which should have been refurbished at least 5 years ago. The aircon was unable to cool the room, on complaining to reception we were sent a maintenance guy who told us that in Thailand the aurcon is never set lower than 22c 🤣 we had set to lowest in an attempt to get it to work! Maintenance guy told us it was fine..... we asked for another room which they eventually agreed to. On arrival at the replacement room, the maintenance guy had set the aircon to 22c and had removed the remote control ! As this aircon was working well, it meant that we then suffered a cold night ! We will not be returning !
• Juanic (10/5): Exceptional -
• Koki (2/5): - the wall run down, the drain in the bathroom doesn’t work, so water went on the floor. it was disgusting. Our room wasn’t clean, there aren’t enough cutlery. tbh i got disappointed cuz the pics on expedia were rly nice, but it’s not true. I won’t make a reservation again here.
• Pedro (2/5): - The first day I arrived, I found the door open and when I entered the bathroom, there was a handful of women's hair on the wall. I went to the reception and demanded that the room be cleaned, they told me that the next day, I said no, and in the end they agreed. When I returned at night, the room was still dirty... the next day I went to have breakfast and when I returned to the room, even having left the "cleaning" sign hanging on the door, no one came to clean, I went down to the reception to complain again, and I walked out. Upon returning at night, they had cleaned the room and in the sink they forgot cleaning supplies, I decided that it was no longer important to keep complaining and I went to sleep, because of my work, I went to sleep around 5am and the On the day of check out, they started making construction noises right above my head!! customers do not pay for a place to store luggage, but to enjoy a rest, which should be guaranteed, I am definitely not going to speak well of this place and I will never return !!
• jong656 (4/5): Disappointed fake 4 star - We arrived they only had one or two bookings on file running around we got a 3rd floor room with a bad view of a roof. But there is a pool on third floor so this was a bonus sadly not worth using it’s dirty and there are no chairs. Went up the main pool that was open but no towels. View at pool 100% different to pics on line as there are two sides to the pool the un photograph side has local flats over looking the pool. Complained and staff brought us towels from lobby after a big commotion We then went to room not 4 star in any way maybe two lights are minimal room is dark there was not much to room. Bathroom floor painted black (badly) and as it’s not tiles it’s very slippery. Decor on roof is tasteless. Taps in basin are loose. Balcony has one chair ??? This is a fake 4 star it’s old and not worth the money. Interesting they advertise it for 30% of what we paid just outside the door
• iTravelblogger (2/5): avoid this 1 star hotel - absolutely to avoid this fake 4 star hotel, the hotel look old and dirty, this hotel is look like a 2 star, we hade so many problem, book 4 room wich was 2 double bed and 2 single twin beds, wen we hade the check in no one was asking for which guests was the room, when to the reception to notify the mistake and the staff on the reception was completely laugh on my face, ask to talk whit the managere and the y say the manager wasn't there , after a minute the manager appear, explaining all the situation to the manager, and him camo with us in our room to put the bed together to look like a double bed side, but when we was moving the beds we found an empty condom bad under, I was so disgusting, but no one ask to change the room instead we was waiting 20 minutes outside our room to wait to be cleaned, no offert anything during the waiting time, the bad sheet was also all dirty and as been changed after 4 days, also the room are really dark and on the evening time you can't see anything. money stolen from ours friends room and all the 4 room there was with a lot of problems with the cleaning.
• Eduardo (2/5): - The hotel is well located, but is old, don’t smell nice, too noisy, the shower was cold
• janeg341 (10/5): PATONG HERITAGE HOTEL 2022 - This is the first time we have stayed at the hotel and we had a great time here, we booked a 2 bedroom seaview suite from the 2nd sept 2022 to the 9th sept 2022,when we checked in, they had given us another 2 bedroom seaview suite for free and both on the 12th floor across from each other, so it was 2 and 2 in each suite, as you enter its the sitting area with table and chairs, a bigger fridge,tv and air condiationing with a door that leads to the balcony with great views of the sea and other areas of patong,Both bedrooms have large beds, with tv and air conding plus one has a ensuite but off the sitting area is another bathroom. There is a kettle with tea, coffee.they give bottles of water daily, one of the suites had a microwave and a cooking stove top. Has a large swimmimng poolon ground floor with toilet facil and a smaller pool on another level with a small gym. We found the staff from the front desk. Breakfast to the cleaners very nice with a smile and helpful. Read alot of comments how this hotel could have a touch up here and there, it wasn't as bad as the comments had said,i guess with the covid and shut downs they need money for these things but overall we enjoyed the hotel very much and was comfort Also we found the otop market, Bars, Bangla road, main shopping centre jul when it re opens plus the beach close walking distances.Breafast was very nice each time.
• Yahyaarif (7/5): Good -
• Rakesh (8/5): Nice hotel in the centre of Patong - Nice hotel with friendly staff and great views. Location was perfect too.
• marinosg2017 (10/5): Superb - Good location and spacious rooms. Daily cleaning Servise and a various breakfast . It’s definitely value for money while U wanna visit Patong. Only Down site might the airco at the balcony could be in a different spot so while is running to be able to sit there !
• Shaun (8/5): Very good - good location the curtains in the bedroom are to light for me
• tabassumq2014 (6/5): "Heritage" indeed - Patong Heritage is a very dated hotel. It probably was a really nice place when it was maintained but it seems almost haunted now. I wish i had checked more reviews before booking my stay. The rooms are very old and seems like they haven't been opened in a while. The rooms are dim & there was hardly any light in the room which meant after sunset, if we were in the room, we would be in a dimly lit room. Barely any staff or guests. No bell boys. Fitness centre was also closed. Two hard working women were pulling heavy luggage who also happened to be the servers at the restaurant. Breakfast was sad and limited. Laundry service was good. Pool was okay. I wish they were able to maintain the hotel. Location is amazing however spend a few more $ and stay at a nicer place
• Dean (8/5): - Clean, good size rooms, friendly staff, nice pool, good location
• Travelppiddler (10/5): The Heritage still has it - First impressions are that the hotel is a little dated and could do with a little touch up here and there. however for the price it is a wondeful hotel ( i got a free upgrade to a corner suite always a plus) . The included breakfast had some interesting choices but definitely some thing for everyone, the coffee was quite good also. Rooms were cleaned everyday and i can not fault the cleanliness of the place reception staff always smiling and so helpful i would not hesitate in recommending this hotel to anyone and will certainly stay again ...thankyou patong heritage for a fantastic relaxing winter vacation
• Brendan (10/5): - My time at the Patong Heritage coincided with an extremely traumatic event and i can't thank the staff there, particularly Sanchai for taking care of me. I will never forget this incredible act of kindness.
• VerityBarber (2/5): BED BUGS. Worst hotel stay I’ve ever had. - I checked into the Patong Heritage and was shocked by the standard of what is listed on booking.com as a 4 star hotel. I have travelled south east Asia extensively, both in my role as cabin crew and as a tourist and so am familiar with the fact that many hotels in the region are more than a little lenient with their star ratings however, this barely met 2 star standards. It is tatty and poorly outfitted. I should have assumed this would be the case given the price of the property but the (strategically taken) pictures and star rating convinced me to go ahead with the booking. Upon checking in, I shared the lift up to my floor with a man and the prostitute he was bringing back with him that afternoon. There’s even an ‘additional overnight guest’ policy openly advertised at the front desk. I am well aware of what goes on in Thailand but again, absolutely not what one expects to be seemingly welcomed by a ‘4 star’ establishment. I emailed booking.com immediately upon check in to ask what could be done about arranging a refund as I felt the property had been falsely advertised. They promptly emailed the hotel to ask if this would be possible but unsurprisingly, the hotel refused. I decided to make the most of a bad situation and continue with my stay but upon waking after the second night to find that my back had been bitten raw by bed bugs (room 602) I had absolutely had enough. I informed the front desk that I would be checking out immediately and that I would require a refund for the remainder of my planned stay. The girls on the front desk, although very sweet and willing to help throughout my short stay, do not speak English to an appropriate service standard for a hotel that welcomes international guests. When I asked to speak to a manager they did not understand. I had to repeat this request using various synonyms until one of the ladies pointed at a man who appeared to be ending his shift. His name was Sanchai (forgive me if this is spelled incorrectly). I tried to explain the bed bug issue to Sanchai but he clearly did not fully understand, or care. His only response was that he would send housekeeping to clean the room. I explained that there was absolutely nothing housekeeping could do to eradicate an infestation of bed bugs and that I wanted the remainder of my stay refunded as minimal compensation. The only word he seemed to understand implicitly was ‘refund’ to which the aggressive response was ‘100% pay in full no refund’ [sic]. The level and nature of his response leads me to believe that this is something that is requested on a frequent basis. When I asked for his name to include as part of my complaint he began yelling ‘Will call immigration, Thai police, give tourist red card now, you go back your country now’ [sic] repeatedly. This was witnessed by multiple other guests in the foyer. Never in my life have I experienced such unprofessional, inappropriate and disrespectful behaviour from anyone working in a customer facing role. This, added to the embarrassment by the fact that I’d stayed somewhere so unsanitary, ruined my stay in Phuket. It left me feeling humiliated and honestly quite scared as a solo female traveller. Furthermore, this is absolutely not how I would imagine any establishment, no matter their star rating, would expect their guests to be treated. Having since trawled through numerous terrible reviews on trip advisor (not booking.com) it seems that I am not the only guest to have been treated in such an appalling manner. I strongly recommend that Sanchai be removed from this position, he discredits not only the hotel but the entire service profession. The hotel itself should be fumigated, if not condemned. I ,of course, had to personally cover the cost of laundering and sanitising all personal items that had come into contact with the room to prevent cross contamination of bed bugs. I also had to spend the remainder of my holiday in considerably pain and discomfort due to the severity of the bites on my back. Needless to say, I left the hotel prior to my designated check out date and instead checked into X2 Vibe Phuket Patong which was truly outstanding and I would I recommend it to absolutely anyone. This is a hotel fully deserving of its 4 star status. The monetary difference between the two properties was £12.50 per night. As for booking.com, once the booking has been made and they’ve taken their commission they really do wash their hands of all fiscal responsibility. I say this as a long-standing ‘genius’ member. I appreciate that they are offering a third party service but since the payment is taken via their site I would expect more accountability for properties they are actively advertising. At the very least, I would I expect a basic level of vetting to be in place for all properties listed. Based upon recent bookings and the way booking.com has failed to deal with the issues arising from these, I feel that unfortunately the company may have grown too big too fast and quality and customer care have declined in the pursuit of profit.

Photos