Riad Jona

Location: Riad Zitoune el Kedim 34, Derb Jdid, Marrakech, 40040, Marrakech, MA

Star Rating: 5 Stars

Property Type: Riads

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Full-service spa
• 24-hour front desk
• Garden
• Luggage storage
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Steam room
• Golfing nearby
• Scooter/moped rentals nearby
• Library
• Free breakfast
• Safe-deposit box at front desk
• Multilingual staff
• Full-service spa
• Wedding services
• Golf lessons available nearby
• Tours/ticket assistance
• Snack bar/deli
• Turkish bath/Hammam
• Computer station
• Rooftop terrace
• Airport transportation - pickup (surcharge)
• Train station pickup (surcharge)
• Free full breakfast

Rooms Available

• Double Room (Ground Floor)

  1 Double Bed

  215-sq-foot room, located on the ground floor, courtyard views

  
  

  Relax - In-room massage available

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Private bathroom
  • Interconnected room(s) available
  • Room service (limited hours)
  • Daily housekeeping
  • In-room massage available
  • Free WiFi
  • Bedsheets provided
  • Location - ground floor

• Junior Suite

  1 Double Bed and 1 Twin Bed

  248-sq-foot room with garden views

  
  

  Layout - Bedroom, living room, and sitting area

  Relax - In-room massage available

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Desk, safe, and iron/ironing board (on request); rollaway beds (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • Hair dryer
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Room service (limited hours)
  • Daily housekeeping
  • Separate sitting area
  • In-room massage available
  • Free WiFi
  • Bedsheets provided

• Senior Suite

  1 Double Bed and 2 Twin Beds

  420-sq-foot room with courtyard views

  
  

  Relax - In-room massage available

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • Hair dryer
  • Private bathroom
  • Interconnected room(s) available
  • Room service (limited hours)
  • Daily housekeeping
  • In-room massage available
  • Free WiFi
  • Bedsheets provided

• Superior Triple Room (Ground or First Floor )

  1 Double Bed and 1 Twin Bed

  215-sq-foot room with garden views

  
  

  Layout - Separate sitting area

  Relax - In-room massage available

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, safe, and iron/ironing board (on request); rollaway beds (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Room service (limited hours)
  • Daily housekeeping
  • Separate sitting area
  • In-room massage available
  • Free WiFi
  • Bedsheets provided

• Family Room

  1 Double Bed and 1 Twin Bed

  334-sq-foot room with courtyard views

  
  

  Layout - 2 bedrooms

  Relax - In-room massage available

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking, renovated in November 2013

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Private bathroom
  • Interconnected room(s) available
  • Room service (limited hours)
  • Daily housekeeping
  • In-room massage available
  • Free WiFi
  • Bedsheets provided

• Deluxe Room

  1 Double Bed

  215-sq-foot room with courtyard views

  
  

  Relax - In-room massage available

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Hair dryer
  • Private bathroom
  • Interconnected room(s) available
  • Room service (limited hours)
  • Daily housekeeping
  • In-room massage available
  • Free WiFi
  • Bedsheets provided

Guest Reviews

• goonerdad (10/5): Superb! - You will not go wrong if you book this place. It’s immaculate and the staff are wonderful. Be aware that if you book ground floor rooms you are literally in the main reception, kitchen, bar and restaurant area. It’s not a tranquil room. Had a hamman and a massage, both excellent. Located 10 minutes stroll from Mann square and 5 minutes from Jewish quarter. Riad is also relatively easy to find once dropped by taxi/lift. Would highly recommend.
• heathergX3718ND (10/5): A true Moroccan experience! - From the time of booking to the day we checked out, we had a fantastic experience with Riad Jona. They arranged for an airport shuttle as well as a cart to wheel our luggage the 5 min walk from the Main Street to their location (a must over the uneven cobble stone roads of the Medina), gave us a warm welcome of Moroccan Tea & biscuits in the sitting room as we checked in, and easily handled all the little details of our stay that we needed help with. Food was delicious (we had the Lamb & Chicken Tajine for dinner and would highly recommend it!) as well as fresh fruits, yogurt, breads & coffee for breakfast. I opted for a Hammam & massage our first morning there and it was amazing! The hot tub was closed but the pool was open, though it was too cold and rainy out to use it. The rooftop garden will be stunning in the spring / summer when everything is in bloom, and there are lots of cozy sitting areas throughout the Riad to relax. We enjoyed a Hookah the first night there which the staff set up for us, and were only a 5 min walk away from the main square of the Medina and Bahia Palace. We were so impressed with our entire stay, and absolutely loved all the staff. We highly recommend Riad Jona for anyone who wants a true Moroccan welcome and overall experience!
• Y5352JOsophiad (10/5): We will definitely be back - We had the most amazing experience staying at Riad Jona in Marrakech. It’s perfectly located in the charming chaos of the old medina, just a two-minute walk from the souks. The staff went above and beyond – the service was exceptional, and everyone was incredibly kind and helpful. We felt completely at home and safe from the moment we arrived. The riad itself is beautifully decorated, and the rooftop terrace is the most wonderful place to relax and enjoy the sun. If you’re ever staying in Marrakech, I would choose Riad Jona again without hesitation. We will definitely be back – our warmest recommendations! 🌿✨
• Vipin (10/5): - Staying in a Riad a very different experience than in a hotel and enjoyed our 2 nights stay here. Each staff member is freindly and very helpful. A useful information I would share rgat I wish I had before our trip. To reach here you should get a taxi to “Place Mellah” ( a roundabout) and then drag your bags over for 5-6 mins. But that's not too bad. This place is quite and peaceful, given that its close to a busy Souk
• TERRYANNE (10/5): - Excellent service
• Catrina (10/5): - Blown away by the service and beauty of the riad! Perfect location, centrally located and very wuiet
• Zahid (10/5): - Staff was wonderful and the property was well maintained and clean.
• Wayne (6/5): - The place is nice and in an ok location. They have done well with trying to make it resort like but it’s not a resort. The beds are terrible like sleeping on plywood and the pillows are just as bad. The place is very noisy, you can hear normal conversations through the wall and the alley way out front is extremely noisy.
• 336meld (2/5): Be careful for scammers - Be careful, it’s not only at this Riad, it’s everywhere in Morocco but this is my experience with a young man working there that was a scammer. I reflects poorly on your Riad
• Isabelle (8/5): - Very well located The room had view on the courtyard. Staff was attentive and courteous
• Nicholas (10/5): - Excellent stay with lovely staff
• Niloy (10/5): - Loved our stay, amazing location.
• Alan (10/5): - The personable staff in this establishment really stand out above any other riad or in fact hotel globally
• Andrew (10/5): - Our stay was brief but beautiful. The staff took care of our every need and the rooftop is gorgeous. To top it off - the cocktails were excellent!
• Bgaine (10/5): Beautiful, boutique Riad with 5* service - Have stayed 3 nights at Riad Jona with my 2 daughters and we were treating like princesses by Aziz and the rest of the team. They went out their way to accommodate and help us with anything we needed with a genuine want to help with nothing being too much. The hotel is beautiful. A boutique type Riad but with a very Berber Morrocco decor, beautiful pictures and rich with culture. The rooms are cleaned everyday. The Riad was spotless, no problems and it is very fresh and well kept. The food we ate was delicious, breakfast was great and different cakes/breads each morning. We decided to eat here for lunch and it was delicious also. The pool was perfect for cooling down in, and the children having a splash to cool down. There is a jacuzzi on the other side too which is in the shade. There are a few different areas to relax and unwind in around the Riad - which is split in to 2 buildings. One side the rooms are named after fragrances and the other women's names. They made our trip magical and we cannot wait to return! :)
• Lillie (8/5): - Riad Jona was a beautiful place to be, the staff were prompt and attentive. Service was great and I'll highly recommend this place.
• Fana NEGASH (10/5): - Everything
• Stefany (10/5): - I love the design of the hotel. It’s gorgeous and the staff are amazing. Especially Abdul who did our check in and Hassan who served us during breakfast. They were above and beyond our expectations!!
• Scenic611752 (2/5): NO Funtional AC - NO FUNCTIONING AC and NO ACCOUNTABILITY! We booked Douniya family rooms of 4 people in Riad Jona for 2 nights. When we reached the hotel, the AC was leaking water and it was not working in the 2nd room. Imagine the heat of August with no windows and no AC. We were given a 2nd room for 1st night on the top floor which was so hot that it took the Inverter (not AC) about 6hours to be appropriate to stay. They supposedly fixed the issue the 2nd day and took away the 2nd room but the AC stopped working in couple of hours. No AC the second night as well and no other rooms available. We cramped all in the one room where the inverter was working with Bed in the floor. It was very uncomfortable and 4 people in small room became very hot. Had staff contact the manager who was unresponsive or missing. Do not stay here if you want proper ACs in rooms. Breakfast was okay. I would not recommend anyone to book this Riad who wants to have functional ACs and there is no accountability. It’s not inconvenience it’s unlivable. BTW they don’t have ACs they have inverters. Save yourself some peace of mind and do not book this Riad here.
• preeti24 (10/5): Perfect Stay at Riad Jona – hospitality at its best - We had an absolutely wonderful stay at Riad Jona! The traditional Moroccan décor made the whole experience feel authentic and charming, and our room was clean and comfortable. The service was outstanding — warm, attentive, and truly going the extra mile. A very special thanks to Abdel, Abdul, Hassan, and the whole team for their fantastic service and friendly nature. Breakfast each morning was a delight, with a variety of fresh and delicious items. We also enjoyed dinner at their restaurant a couple of times, and the food was delicious. They even accommodated my husband’s special dietary needs without any hassle, which we greatly appreciated. The hammam and massage were incredibly relaxing — the perfect way to unwind after exploring Marrakech. The location was central, making it easy to reach all the major attractions — a huge plus. We wholeheartedly recommend Riad Jona for anyone looking to experience authentic Moroccan hospitality, décor, and cuisine.
• aneshia (10/5): - The property was beautiful. Staff was friendly. I have no qualms. Thank you for a wonderful stay
• raheel (10/5): - Amazing experience staying at this gem. Great location and at the heart of the city. This place is beautiful and the pictures cannot do justice to how nice everything is. Then there is the staff, so kind and generous with their advice. Truly a memorable experience, thank you!
• Chantell (10/5): - We cannot say enough good things about this Riad. The Riad is super clean and beautifully furnished. The staff are very friendly and accommodating. The Riad breakfast is tasty and filling. We also ate dinner at the Riad one evening and it was delicious and reasonably priced. The pool is refreshing, especially in the summer heat. We also appreciated that the Riad arranged a late night pickup for us and had a staff member walk out to meet us at the Medina entrance at about 1:00 am. We would definitely stay again.
• Karen (8/5): - Beautiful riad but the rooms were hot felt like the A/C wasn’t working
• Jordan (10/5): - Lovely Riad, even nicer staff.
• GrandTour05909794382 (10/5): Great stay! - Great Riad, they arranged pick up from the airport and welcomed us with tea and a tour of the property. The place was clean and the staff was super friendly and helpful. They provide a map and explain the spots to go in the area. Very quiet at night. Definitely recommend.
• Andrea (10/5): Hotel like in fairy tale - The hotel teminds me Thousand and one nights fairytale. It looks amazing, stuff was very welcomming, offered tea, guided me in the hotel and shoved me on the card, whete to go. Receptionist Mohammed was extremely polite and took me with to listen the Berber music. Only little think: the ordered taxi for early morning did not come. But receptionist made sure I get another one.
• Lyne (10/5): - I truly enjoyed staying at Riad Jona. The staff was so welcoming, the room was beautiful and the amenities were high quality. I would go back.
• ESTHER (10/5): Great time! - The hotel is very well located within the Medina, close to everything. The staff was great, all of them, and the food was delicious and freshly prepared every day.
• Natalie (10/5): Luxe with friendly staff - This Road was stunning lovely location. It I’d important to note that you should organise with the hotel your arrival and departure ahead of time. Whether you come from the train station or the airport you will need to negotiate with the taxi driver. Then a local will need to help guide you and carry your bags to the Road for a fee that you can negotiate. The staff is super friendly and helpful and will go out of their way to support you during your stay. Make sure you stay more than one night to enjoy all the things there are to do and see.
• Abi (6/5): - No TV in the room and the family suite was 2 sofabed rather than an
• Felix (10/5): - Me and my girlfriend stayed at the property for 5 days in the middle of June and loved it. Staff were very welcoming and friendly and always ready to help with any query. Ism was particularly nice. Our room was nice with a good bed and air conditioning - although was on the other side of the room so did get a little warm but nothing too bad. Breakfast is very good and fills you up for hours and the tea is amazing. Location is just off a market street but still quiet and if you're doing daytrips to the desert/atlas mountains then the pickup point is a nearby roundabout. Wifi was a little slow at times but not the end of the world. They had a new tablet system whilst we were there that wasn't 100% working while we stayed but the staff were accommodating for what we were booking anyway. Would recommend the Hamman and massage as well as the cooking class. Had a great time.
• Brian (10/5): - Very friendly staff, helpful and great breakfasts. Its down a quiet street just off the main souks going to the famous square. Transport from airport or day trips will drop you off at a roundabout/square very short distance away. Plenty of places to eat nearby, they also do nice food.
• Abigail Leah (10/5): - This was one of the best places I have ever stayed. The hospitality from the staff was amazing. The Riad itself is beautiful. I really enjoyed the different breakfast given each morning aswell. I would definitely stay here again.
• Catherine (10/5): - Riad Jona in Marrakech is an absolute gem! From the moment you step through its doors, you're transported into a tranquil oasis. The staff are incredibly warm and welcoming, making you feel right at home. The rooms are beautifully decorated, combining traditional Moroccan charm with modern comforts. The rooftop terrace with its lovely pool – is the perfect spot to relax and soak up the sun after exploring the vibrant souks and Jemaa el-Fnaa, which are all within easy walking distance. Highly recommended!
• townshipplumbing (10/5): Marrakech Morocco - Riad Jonah was beyond expectations. top service. staff was awesome. Riad was spectacular cozy warm feel. I felt safe here. great rooms, excellent Medina location. Food was amazing. In room massage service was good. Nothing but good to say.
• Will (10/5): - Great spot
• Tarrah (10/5): - This place was in a great location, walking distance to everything! We felt very safe and the staff was very helpful! They even let us change rooms after we found that the room we had didn’t have a bathroom door instead just a curtain. I really like bathroom doors so they moved us to a room that had one and that was really appreciated! They have wonderful amenities too and I wish we were able to use them more. They were also flexible with breakfast as we had came done late one morning but they still served us. Oh and they made me the best mojito I had while In Marrakech! We had a great time! Will be back!
• Joshua (10/5): - Great to stay somehwere authentic. Staff very friendly. Traditional breakfast. Beautiful spaces with great terrace, hot tub and swimming pool. Would stay again.
• Raquel (6/5): Ok - Typical Riad with small pool and warm tub. Our room was not as clean as I would’ve expected for the price that we paid. The shower does not have a shower curtain or a glass to contain the water so everything gets wet, everything gets slippery. The pillows are super hard and the noise from the scooters vibrates into the early morning hours as well as the hotel staff working into the late hours. I did appreciate the early morning wake up call from the resident canary. The staff are eager to accommodate but left me wanting more. The path to get there is not appealing as we walked past trash and cat poop but once we got there, it was ok. I would not stay here again. The breakfast was okay but you do need to tell them to give you eggs otherwise you end up with lots of bread.
• Dov (10/5): - Great staff, and facilities
• Brent (10/5): - Super Riad, lovely food, very nice staff. Heated pool and Belgian beers big +
• ibeeez (10/5): Charming Riad with Great Service and a Cozy Vibe - I stayed at Riad Jona for one night and had a lovely experience. Check-in was warm and welcoming—they serve you traditional Moroccan tea on arrival, which is a nice touch. The riad has a boutique feel with only a handful of rooms, each uniquely named instead of numbered, which adds to the charm. The room itself was small but cozy and modern, with beautiful traditional decor. The bed was very comfortable, and the bathroom was spacious enough. They even provide an iPad for ordering room service and accessing hotel information, which was a nice modern convenience. One quirky detail is the room locks—there’s no conventional key system, just a padlock. We weren’t actually given ours and unknowingly left the room unlocked the whole time. Thankfully, it felt very safe throughout our stay, but it’s something to be aware of. Breakfast was traditional Moroccan—simple, fresh, and satisfying. A huge plus: the staff can arrange for someone to meet you and pull your luggage through the souks on a cart. Definitely take advantage of this—it saves you the hassle of navigating the narrow streets with bags. Just note that the riad is about a 10-minute walk from the main part of the souk. It’s a safe walk, but at night it can feel a bit quiet and involves passing through a couple of alleyways, so just be mindful if you're walking alone. Overall, I’d definitely recommend Riad Jona and would gladly stay there again.
• Barbara (10/5): - Beautiful, unique, clean, close to all
• Ah hyun (10/5): - Nice property and convenient location
• Mabel (10/5): Awesome stay - I had a good experience during my stay. Attention was paid to every detail. Not to mention friendly and attentive staffs
• Quinn (10/5): - Had an amazing time at this Riad. Hassan was an amazing host and gave me lots of details about the area and where to explore. The property was immaculate. Breakfast was fresh and amazing for it being included in the price. The room was beautiful! Would highly recommend to stay here. I wish I was here longer! Rooftop & pool were fantastic to relax. The only super minor complaint was that I didn’t receive my silver VIP perk.
• Mickie (2/5): - Avoid and beware!! Horrible customer service. Will not issue a refund for a reservation when we were stranded in Lisbon airport in the energy blackout and could not fly to Marrakesh. Expedia also reached out on my behalf. If they won’t provide service for this, I would not trust them with anything.
• Junaid (10/5): - Clean, quiet hotel. Excellent rooftop lounging area and very good breakfast. Staff was excellent. Very friendly and helpful. Hassan and Ismail were excellent hosts and provided exceptional service. Highly recommend.
• Jonathan (10/5): - Perfect service . Like being welcomed into a home. Superb breakfast and dinner options including dining on the roof terrace. Really an exceptional change from chain hotels which do not approach this experience.
• Christine (10/5): Great local hotel, hidden gem - Loved our stay here. Staff were so helpful and took such pride in their work. Were super helpful arranging transport for us, with our luggage and at breakfast. Riad was great, great location near the square. Room was comfortable, clean and had everything you need. Was definitely a boutique experience on a pedestrian-only alleyway but would recommend.
• Tatiana (6/5): - The location was good the rest was very poor. From staff attention to food quality and service
• Andrew (10/5): Peaceful spot to stay - Everyone was very friendly and helpful. They made me a great Negroni and the Hammam and massage. The A/C worked perfectly and the beds were comfy. I would recommend staying here!
• Ebtisam (10/5): - Staff are very helpful. Location is perfect and safe place to stay❤️💯
• 6paulat (10/5): Perfect location from where to enjoy Marrakech - Faultless taxi arrival arranged by the riad, where we were collected at end of road into medina and short walk to the riad. Such a great location to walk from, to pretty much everywhere of interest shown on the map we were given on arrival at Riad. Jona Staff were really great with helpful info on things to do. Breakfast was nice every morning, with fresh fruit, juice, yoghurt, toast, jams, baked items and coffee/tea We stayed 5 days and fitted in almost all walking places of interest. And it only takes a couple of days to get your bearings. Every route can eventually get you back to the big square which is minutes from Riad Jona. Nice to have jacuzzi to relax on our riad rooftop ,after a day wandering the city. We had one evening guided event with just the guide and us two. Stopped at about 6 different food trial options in and around the square while getting history about media. Incredibly intricate designs/ornamentation at the palaces and Ben Youseff school. Secret Jardin was interesting to see how they renovated a forgotten area to lovely peaceful gardens. We will go back and next time plan a visit to the Atlas mountains. Everyone was so friendly. We had a thoroughly enjoyable 5 days, and were very glad we had stayed at the Riad Jona.
• Kelly (10/5): - Just fabulous. Do not hesitate to book this Riad! Really stunning and right in the Medina. It was a bit scary navigating the alleys at 1am to find the riad but we arrived to find it was safe, beautiful and comfortable. It the light of day we found there was nothing to be scared about. The breakfast was outstanding and I loved the little rooftop pool. A huge thank you to the staff who were so welcoming and could not do enough to help.
• Curiosity61214339095 (10/5): Very good Riad. We were glad to have booked this place. - Had a great stay. Very central, but quiet. The Riad was very clean and the staff very friendly and helpfull. Especially Mohamed gave us tips to discover the area and Hayat the chef explained the local dishes very professionell and nice during a cooking class at the hotel. Thank you. We will be back.
• Ter35 (4/5): Shabby chic? No, just shabby - Reading the TripAdvisor reviews and looking at the photos on the Riad Jona website we were excited to have Superior rooms here. Until we saw them. Please look at the photos I took of my room and see if it's on the same page as the enticing photos on their site. (The photos of the upper outside areas are the only ones I can see are 'right' - lovely spaces). The room was small, beige, shabby, and dirty. Not dirty in the sense that mirrors, sinks etc weren't gleaming - they were spotless - but dirty in the sense that, for example, the rugs looked as if their last wash was Noah's flood and were so grey and stained I did not like walking barefoot on them. Or the grot behind the toilet - plaster drops, mastic etc that needed scaping off. Or the window (with a chip hole through it) with paint or black sealant on the glass that needed scraping off. See my photos. How does this square with the attractive photos on their website and the generally very favourable reviews on here. I can only think that perhaps they have a programme to refurbish the 16 rooms and we got ones on the 'to do' list. I notice that one other reviewer on here posted a series of photos similar to mine - another un-refurbished room? An added irritant was that we booked 2 superior rooms on one booking and were given rooms in different buildings. On opposite sides of the alley. The management and Naturally Morocco recognised how unhappy we were. The riad waived the bill for wine (we had 2 or 4 between us each day) and produced a plate of 3 Briouats which were stellar. We also received compensation. Makes you feel better but we wish we hadn't gone here in the first place. Positives - lovely breakfast, great rooftop terrace space, helpful staff and great location about 8 mins South of the J'maa Al Fnaa. I've been to Marrakech many times. I know that you can't be too 'precious' about things like decor - Marrakech is 'shabby chic'. But the room I had at Riad Jona was just shabby.
• Stephanie (4/5): Not never good - We had a room on the ground floor beware if this is you! It’s combined with reception dining tables new arrivals and everyone in the hotel getting their keys on a night while you’re in bed he’s extremely nicer. The room on the ground floor was voiced it and visible size of damp on the walls was also not impressed with the service sunbathing on the roof you had to walk back down for like the stairs to ask for more drinks which they would then bring back up after you drunk your drink. You would then have to go back down for flights of stairs ask for a drink back up for flight of stairs and so every time you want anything. The bed in the bedroom was also super uncomfort and miss shaped. The hot tub was cold so it’s not really a hot tub. It’s just a tub full of water when you get out. You can feel all the grease on. I’m assuming the filter is not filtering very well. Didn’t try the little pool good part the roof terrace is Suntrap and the sunbeds are pretty comfortable but again you will be up and down the stairs every time you want a drink not sure if I said anything to do with Ramadan or if it’s like this all the time
• Carys (10/5): - Mohammed was amazing and escorted us to our taxi to make sure we were safe. Most beautiful riad and everyone was so welcoming and friendly to us. Wish we could’ve stayed here longer.
• barry (10/5): Excellent - What an amazing place and experience! The staff is unbelievably so accomodating and friendly. The food is excellent, but just be warned it takes time to prepare so if planning to eat in the Riad place your order well ahead of time. The bed felt so hard at first, but there's a reason for this. I woke up every morning without any back pain! The rooms are really unique with unique names, and very quiet. At least ours was, room Doran I think! The Riad has a great rooftop pool to hang around when relaxing. Unfortunately the only drawback is the breakfast is not included like some of the other Riads, other than that everything else was fantastic!
• PRAVEEN (10/5): Fabulous Time at Riad Jona - We had a wonderful time at the Riad. The staff is amazing and took care of every request that we had. The breakfast was fresh and sumptuous. Even though it was Ramadan, the staff went out of their way to serve breakfast early in the morning every day. The rooms are well appointed and quite spacious. The pool and jacuzzi were excellent. The riad itself is beautiful and very well located, close to the central market as well as the medina. We will definitely be coming back to Riad Jona next time we are in Morocco.
• Jose Pedro da Silva (10/5): - The Riad Jona is very nice, beautifully decorated, with nice rooms and lpcated in a quiet area within the Medina. The staff is extremely friendly and helpful, always doing their best to help. Even though our room was on the ground floor it was very quiet. The food was always excellent (we had breakfast and one dinner). Highly recommended!
• Susan (10/5): Fabulous - Fabulous stay at Riad Jona, perfect location.. staff are so friendly and very informative. Spotlessly clean. Food was amazing. Would 100% recommend this Riad.
• José (8/5): - Great breakfast with Moroccan delicious dishes. I like more the staff and management services. Probably a better maintenance to renovate the entire property should be my best advice.
• Raymond (10/5): - I was concerned i couldnt find the riad in the maze of the medina. Riad Jonas sent Mohammed to meet me at the gate. That was impressive. Mohammed became my personal butler and attended to all my needs. Riad Jonas is stunningly gorgeous. Should be on the cover of Architectural Digest. Great cuusine. Greater Service. Excellent value. What a memorable experience.
• Jessica (10/5): - Riad Jona was a wonderful place to stay during our trip to Marrakech. Amazing staff and very centrally located in the Medina.
• Andrew (10/5): - Great Riad with excellent service and facilities. Thoroughly recommend.
• Lara (10/5): - Great location. Staff were friendly and very helpful. Would definitely stay again
• Classicbirdie (4/5): DON'T BOTHER - It photographs beautifully on the website and yes, the roof terraces are lovely. However, if you're going to stay ensure you are given a superior room. We were promised (and paid for) a superior double. What we got was probably one of the worst rooms ever stayed in. Too many negatives to list here. Bitter disappointment. One positive. The staff are charming and helpful. The breakfasts are OK. Lovely fresh orange juice, fresh fruit salad with yogurt. Eggs, if you ask for them. There are also cake type breads. Don't believe the 5* reviews. Those reviewers were probably in superior accommodation. Well, we will know, next time we visit this exciting city, to choose alternative accommodation. Worth mentioning, if you must stay here, ask for a room at the back. Facing the Derb (alley) is NOISY very noisy. Hard beds, which some appreciate. I don't. The plumbing offers an unpleasant throwback smell sometimes. Seriously, it does not deserve its five star rating.
• Verified traveler (8/5): - Pro => Great location, clean and well designed Con => Check-in took a long time, bottom floor is noisy
• Hitesh (8/5): - Upon arrival from the airport, there is a 5 min walk via a market and cobble floor to the Riad. As our taxi was arranged via the Riad, they had arranged for a baggage transporter man (unaware to us). The baggage transporter man expected a tip however we we're yet to withdraw local currency and no ATM was nearby so we ended up giving a much larger dedomination in USD. For a Riad of this standard, you would expect the Riad to just charge extra during booking so the tip is included and avoiding these inconviences. Breakfast: Local breakfast served consisting of local breads and spreads. No cereals, eggs etc. We also experienced delays with being served, waiting almost 45 minutes. Location: The location is very good, walkable distance to all the souks. We found it safe during day and night.
• Fiona Claire (8/5): - Lovely property with wonderful roof terrace. Staff were friendly and attentive. Our room was on the ground floor and unfortunately noisy and not much privacy as the breakfast/ dining room were situated so close by.
• Verified traveler (8/5): Ok but not 100% safe location. - Great overall.. breakfast was repetative and had to request eggs and changes. Not a proper morrocan breakfast on offer but did the job. Had the suite which was nice, shower was not powerful. Lock was broken when we checked in but sorted swiftly when raised to staff. Staff were great, attentive and offered a great service. Location isnt completely safe, nearly scammed by locals down the ally, there was a local who told us to go down a very quite alley where money was on the floor. Do not go down that alley and do not pick up money or 5-6 locals will challenge you. No heated pools (hotels.com said they were heated). Also, sort your own transfers as the hotel will have their people who charge more than getting your own taxi. Nearly double. Overall a ok stay but would recommend somehwere safer.
• Experience514565 (10/5): Excellent staff and location - We stayed for eight days and it was a really excellent experience. The staff were so attentive, friendly and helpful. Kahlid, Hassan, the Mohammeds and the whole team looked after us so well. The facilities have both traditional character and modern services. The rooftop terrace was a delightful space to enjoy the wonderful winter sun. We found the location ideal for exploring the medina while also being only about five minutes away from vehicle access where we could meet up with tour guides and taxis. Trip typeHoliday · Couple Rooms5.0 Service5.0 Location5.0 Kristi Tayelor5/53 months ago on  Google Riad Jona was the absolute perfect place for your Moroccan getaway!! The staff was so kind and helpful at every moment, truly some of the best service I've ever experienced! They even kindly adapted the breakfast for our needs! The Riad  …Read more Trip typeHoliday · Couple Rooms5.0 Service5.0 Location5.0 Hotel highlightsLuxury · Quiet · Great value Dave B5/53 months ago on  Tripadvisor We really enjoyed our stay at Riad Jona! From the very first moment we arrived to our check out -- the hospitality and accommodations were outstanding and met every expectation. … Read more on Tripadvisor Melis5/5a week ago on  Google All the staff and the manager are super kind and professionell! The whole hotel is just gorgeous, my room was so comfortable and the rooftop with pool is just incredible! Highly recommend Trip typeHoliday · Solo Rooms5.0 Service5.0 Location5.0 Hotel highlightsGreat view · Quiet · Great value Dania5/55 months ago on  Google This Riad is located in Medina, which is an amazing location as it’s close to the touristy things as well as the major souk’s. The hosts at this Riad were incredibly attentive, kind, friendly, helpful and so much more. I could go on and on  …Read more Trip typeHoliday · Friends Rooms5.0 Service5.0 Location5.0 Hotel highlightsLuxury · Quiet Jamie B5/54 months ago on  Tripadvisor Tucked away in a quiet side street just shy of the main market lies the Riad Jona. … Read more on Tripadvisor Patricia Cuadra3/52 months ago on  Google The rooms in the photo were better than in person. I loved the terrace and the reception, but besides that I think there are other Riads around for a better price.  …Read more Trip typeHoliday · Couple Rooms2.0 Service1.0 Location3.0 Hotel highlightsQuiet Tasneem L5/5a month ago on  Google Loved our stay here at Riad Jona. The riad was close to the square yet tucked away for a quiet and relaxing stay. The staff were all amazing as well. I would definitely recommend! Trip typeHoliday · Friends Rooms5.0 Service5.0 Location5.0 Luke Blakebrough5/56 months ago on  Google I recently had the pleasure of staying at a wonderful hotel in Marrakech, and I must say it exceeded all my expectations.  …Read more Rooms5.0 Service5.0 Location5.0 dil Khan4/53 weeks ago on  Google We had great stay at Riya’d and it was in center where you walk to go square…. Room small but it’s ok bec of old riyad….. We enjoy launch ….  …Read more Trip typeHoliday · Friends Rooms5.0 Service5.0 Location5.0 Hotel highlightsRomantic · Quiet · Great value Food and drinksWe don’t enjoy breakfast at all it was nothing special Very very simple very blow Aysha5/54 months ago on  Google We thoroughly enjoyed our stay at Riad Jona. The location is central to the Souk, just a quick walk away and close to tourist  …Read more Trip typeHoliday · Friends Rooms5.0 Service5.0 Location5.0 Hotel highlightsLuxury · Quiet · Great value £204 9–10 Mar View prices
• Claire (10/5): Perfect riad - The perfect place to stay for a first visit to Marrakech. Amazingly friendly and helpful staff that make you feel like family. Great location, peaceful riad with all the comforts you need. Lovely roof terraces and pools. Close to all the sights but nice and quiet. Felt very safe all the time. The staff really make this place, a great team. We would definitely stay here again, excellent value. Highly recommended.
• Amanda (10/5): - Staff very friendly. Great location and facilities with great rooftop terrace and comfy sun loungers. I would highly recommend this Riad if you are staying in Marrakech.
• Zorie (10/5): - Property was well kept . Staff was great . Communication was A1. Close to everything. If you looking for a place to stay in Marrakech Riad Jona is the place to be .
• Tam (10/5): - Excellent staff and accommodation, I'd recommend to anyone to use this Riad!
• Elaine (10/5): - Staff were very helpful and lovely. The area was very peaceful and tranquil. Lots of shopping nearby.
• Adam (10/5): - Great spot. Right inside the Medina and close to the main markets and plaza. The staff are great - polite and friendly. They even reached out to me before we travelled to ask if we needed a transport from the airport, which we really appreciated. The price was very reasonable too. The place is spotless, well kept and they do a very tasty and healthy breakfast. There's also a great chill out place on the roof if you just want to take a break from it all. Very happy with our stay.
• H1141JZerikap (10/5): Super cool vibe - Great stay - but a couple of caveats. Breakfast is slightly different daily and is a traditional moroccan meal. Staff is fantastic and rooms are clean and inviting. We really enjoyed evenings down by the fire. Caveats are that beds are very hard and the "hot tub and heated" pool are heated by the sun... not actually heated. So too cold for December. We had traditional hamman treatments and massages at the riad. They were all great. My daughters and I were able to have them together why my husband opted only for the massage.
• Emanuela (10/5): - Great staff, nice property in a hard to beat location!
• Rashida (8/5): - Pros: What an amazing staff body, especially the following men who were so helpful and eager to help: very big smiles and works nights Mohamed; lovely Hassan who knew we loved our English breakfast tea and the VERY helpful Abdessamad. He showed us around the Riad and told us what to check out. Of course the ladies cleaning and keeping the Riad beautiful were lovely but limited English. There were some things that need work in this Riad, but the staff really changed our family experience. Genuine and sooo friendly, I felt like they were family/friends. So attentive and so welcoming. Thank you. Cons: our room’s drainage was so smelly and poor that the water didn’t go down very well. For a stunning place, the drainage system needs fixing. I didn’t realise at the time of booking that Riads are located in small alley type streets, so it’s quiet. I prefer the main road because there’s noise and no alleyways; however, I felt safe. Great location, just away from the bustle of it all. I’d recommend it, no doubt. The staff were exceptional, just unsure about the location but that’s a personal preference.
• marwan (10/5): - Warm welcome from the manager to the all the staff..
• Will (10/5): Great hospitality - An amazing welcome and very friendly service
• Sean (8/5): - Service was fantastic. It's a very cool property. Easy to get to and nice rooms. Breakfast was very light but good. As others have pointed out the beds are not great. The hot tub is not hot and has no heater. That was a disappointment. The heated pool was heated to a temperature that would be fine if it was 85f but in the 60s...it's a no. The rooftop area was great to chill. It's worth a stay.
• Verified traveler (4/5): Uncomfortable and unpleasant experience - Would not recommend. The only thing positive about Riad Jona is the staff, which is very nice and helpful as other reviews mention. However so many things definitely need fixing: - ground floor room: they heavily sprayed the room in mint perfume when we first checked in and we quickly understood why: by the evening, the room smelled like mold and was extremely damp. When we complained about it the answer we received was “yeah it’s because you are on the ground floor”. That should not be an excuse to make your guests sleep in unsanitary conditions. To make up for the humidity, we put the AC colder, and I got very sick as a result. - cleanliness: in the second room we booked, there was a contact lens stuck to the bathroom sink. Makes you wonder how well they clean. The decorative bed coverings are not being washed by the way. I found other people’s hair in ours, and clearly saw the cleaning lady pick one up from the floor of another room that was being done and she just placed it back on the bed. - Noise: there is very little privacy as the doors are like closet doors and the walls paper thin. You can hear everything from outside the room. - They don’t have a manager on-site or anyone who can make decisions. The only person who can make decisions is Mike and he is located in Spain and can only be reached by email and responds 2-3 days later. Not great when you have an issue that needs fixing. They don’t even provide guests with his phone number.
• Jie (10/5): - Clean,quite and nice staffs.
• Verified traveler (4/5): - The room was not very clean and smelled really bad.
• Leonard (10/5): - Really enjoyed my time at Riad Jona. Staff and services were amazing. Breakfast was delicious. Facilities were very good as well. Very clean. Easy to find. Close to many shops and restaurants.
• Anne-Julie (8/5): - Bien placé pour visiter Marrakech
• Samuel Julian (8/5): - Authentic Riad property. It was a bit cold in the room and in the dining area (as it was outdoors). Great for access to Marrakech and makes you feel part of the place
• Justyna (10/5): - It is visible that the hosts put heart into this place, both in design and decoration as well as in hospitality.
• Brett (10/5): Beautiful rooms, amazing staff - Rooms were a good size, clean, and beautifully decorated. There was a roof top pool and a roof top hot tub. The best part of the Riad was the staff, who went out of their way to make sure our stay was comfortable.
• Pablo (10/5): - Good and cleaner..excellent
• Rachel (10/5): - We thoroughly enjoyed our stay at Riad Jona. After a slightly daunting walk trying to find the Riad in the myriad of little lanes we received a very warm welcome at the Riad. All the staff we helpful, particularly Mohammed who looked after us brilliantly. The room was lovely and made up well. The Riad had a lovely calm atmosphere making it a great sanctuary to return to after the hustle and bustle of the souks etc. An excellent central location for exploring the old town too.
• Kimberly (10/5): - All the staff were so helpful. They took their time showing us the hotel and explaining the area to us. We loved the service on the rooftop with the cooling pools.
• Marezel (10/5): - First and foremost… the worker especially Hassan is such an asset to this Riad. Very accommodating, gave us recommendations (do’s and don’t), took time to explain and tour us on the Riad. The place is very near to tourist attractions. We felt safe walking around the neighborhood late at night .The place is clean.
• liamwP6227WQ (6/5): Wouldn't accept a refund from double booked - It's a great place but my friend accidently booked twice and didn't realise. The manager told him to contact Expedia to get a refund. But then the manager above him didn't approve the refund and after this their service was terrible! Very rude and aggressive. I would only go back for the jacuzzi not the service. TERRIBLE!!

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