L'Araba Fenice
Location: Via Falagato 39 Cerrelli, Altavilla Silentina, SA, 84045, Altavilla Silentina, IT
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Discover a serene retreat at L'Araba Fenice, where comfort meets elegance in the heart of Altavilla Silentina.
Relaxation Awaits
Unwind at our full-service spa, offering rejuvenating massages, body treatments, and facials designed to melt away stress. Enjoy a refreshing dip in our seasonal outdoor pool or engage in a friendly match on the outdoor tennis court.
Culinary Delights
Savor exquisite Italian cuisine at Ambrosia, our on-site restaurant with stunning garden views. Grab a drink at the bar/lounge or delight in room service for a cozy night in.
Modern Amenities
Stay connected with complimentary Wi-Fi and wired internet, and take advantage of our business center and meeting spaces, perfect for events. With 58 elegantly appointed guestrooms, enjoy luxurious comforts like LCD televisions and designer toiletries.
Your perfect getaway awaits—book your stay at L'Araba Fenice today!
Important Information
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The seasonal pool will be open from May to September.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
Policies
Check-in: 02:00 PM - 11:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Full-service spa
- Express check-out
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
- Wheelchair accessible
- Outdoor pool - seasonal
- Rooftop pool
- Elevator
- Conference space
- Golfing nearby
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Express check-out
- Full-service spa
- Smoke-free property
- Wedding services
- Ecotours nearby
- Golf lessons available nearby
- Tours/ticket assistance
- Free wired internet
- Wheelchair accessible parking
- RV, bus, truck parking
- Snack bar/deli
- Playground on site
- Tennis lessons on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Free long-term parking
- Free RV, bus, truck parking
- Banquet hall
- Horse riding nearby
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Well-lit path to entrance
- Stair-free path to entrance
Rooms Available
-
Exclusive Apartment
1 Double Bed, 1 Large Twin Sofa Bed and 1 Twin Bed OR 2 Twin Beds
215 sq feet
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch LCD TV with digital channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, desk, and phone; cribs (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Private bathroom
- Slippers
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Local maps
-
Junior Suite
1 Double Bed
291 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch LCD TV with digital channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, desk, and phone; cribs (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Private bathroom
- Slippers
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Local maps
-
Romantic Suite
1 Double Bed
323-sq-foot room with garden views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch LCD TV with digital channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, desk, and phone; cribs (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Private bathroom
- Slippers
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Local maps
-
Comfort Double Room
1 Double Bed
172 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch LCD TV with digital channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, desk, and phone; cribs (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Private bathroom
- Slippers
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Local maps
-
Superior Suite
1 Double Bed
323-sq-foot room with garden views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch LCD TV with digital channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, desk, and phone; cribs (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Private bathroom
- Slippers
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Local maps
-
Design Suite
1 Double Bed
323 sq feet
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 26-inch LCD TV with digital channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, desk, and phone; cribs (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Private bathroom
- Slippers
- Bidet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Local maps
Guest Reviews
- Mario (7/5): Lugar tranquilo - Los exteriores del recinto son lindos, lugar tranquilo para poder relajarse. Buen desayuno. Se muestra como 5 estrellas, pero la verdad le falta bastante manutención. La cama tenía el colchón hundido y el aire acondicionado no funcionaba bien.
- Francesco (8/5): -
- erax (9/5): -
- ANTONIO (10/5): -
- Margaret (7/5): Bene - Colazione strepitosa,bella struttura, spa nella media Stanza un po' datata, bagno un po' trascurato...tutte cose che possono risolvere
- Alessandro (8/5): -
- Francesca (6/5): -
- SARONSKY95 (9/5): -
- Immacolata (8/5): Mi è piaciuto, siamo stati bene. - Aree verdi e spazi grandi ben curati. Il mio percorso spa di coppia è stato rovinato da ospiti rumorosi e maleducati che pensavano di essere all’acquapark. Il personale avrebbe dovuto ricordare il clima da mantenere per rispetto agli altri ospiti che hanno pagato per rilassarsi.
- Iryna (10/5): -
- Silvio (10/5): - Tutto, dalla struttura al personale. Sempre gentili e accoglienti, il nostro posto preferito! Nulla.
- Ihor (6/5): This is not a 5 star hotel - although the SPA and the bath inside the room were nice. - Big bath directly in the room was fabulous! The SPA area was small but pleasant. Unfortunately, there were ants (mosquitoes) in our room. We tried to kill them but apparently there was a colony somewhere in the hotel. Breakfast was very modest for a 5 star hotel. The restaurant and offered dinner options were a disappointment. Bear in mind that SPA is not included in the price.
- Federico (1/5): -
- Nava (9/5): -
- CERCHIA (8/5): -
- rosalba (9/5): -
- Francesco (4/5): -
- Michele (8/5): Il mio 58° - SPA Astrea eccezionale, posizione strategica, location, staff, colazione , ottimo rapporto qualità prezzo . Cuscini e materassi non confortevoli, vicinanza allevamento bestiame e cattivi odori intermittenti, il vino servito in spa diventa presto caldo e quasi acidulo
- Giovanni (10/5): -
- Domenico (9/5): -
- MATTEO (5/5): -
- Marsiglia (7/5): Weekend in relax - La Spa La camera non proprio pulitissima
- Michele (10/5): -
- Monica (8/5): - tutto molto bello ci ritornerei L'unica cosa che non mi è piaciuto è stato il ristorante della struttura
- mats (6/5): Helt ok att vara där en natt men inte mer - Ok typisk italiens frukost Restaurangen var en fin restaurang
- ROBERTO (5/5): Sotto le aspettative - Soggiorno in una struttura che si presenta come un 5 stelle, ma purtroppo l’esperienza è stata segnata da alcune mancanze difficilmente compatibili con questa categoria. Il problema principale è stato l’assenza totale di informazioni e assistenza al momento del check-in. Nessuno ci ha spiegato dove fosse esattamente la camera, né ci sono state date indicazioni chiare sulla sala colazione o sugli orari. Abbiamo dovuto parcheggiare l’auto a una distanza notevole dal nostro alloggio e trasportare i bagagli a mano sotto un sole cocente, con 40 gradi. Un servizio di accoglienza e accompagnamento, in una struttura di questo livello, dovrebbe essere scontato. Anche la colazione non è stata all’altezza delle aspettative: scelta limitata, qualità mediocre, in contrasto con lo standard dichiarato dell’hotel. La struttura ha sicuramente delle potenzialità, ma è necessario un salto di qualità nell’organizzazione e nell’attenzione verso l’ospite. In un 5 stelle, l’accoglienza dovrebbe far sentire il cliente seguito e benvenuto fin dal primo momento.
- Giuseppe (10/5): - Non ci sono parole per definire questa struttura. Provare per credere. L'unica nota negativa è che si sono pagati le due bottigliette dell' acqua del frigo in camera. In tutte le strutture che ho soggiornato le hanno sempre offerte.
- Vito (8/5): -
- sofiasO3982XY (10/5): Our fabolous wedding location! - Me and my partner celebrated our wedding at the Araba Fenice on the 20th of January. The ceremony in the enchanted garden of the resort was stunning. We took unforgettable photos in the wonderful landscape offered by the gardens. The food served was of high quality and the guests are still compliment us till this day. The floral decoration were beautiful, elegant and sophisticated as we requested. Every detail was created with perfection and Mary, the wedding planner was professional, kind and always responsive to our needs. We stayed at the resort for the night in one of their fantastic suite with spa! Comfortable, welcoming and fully decorated with tiles and local patterns. We really had the wedding we dreamed for and we surely recomment the Araba as the wonderful setting where to rest, dream and relax!
- Marica (8/5): - Pulizia location accoglienza disponibilità
- Antonio (9/5): -
- Alessandro (8/5): -
- de Gregorio (9/5): -
- mariabernarda (9/5): -
- Rosa S (9/5): -
- Grazioso (7/5): Grande Relax Mente e Corpo - Il Personale gentile e accogliente. La colazione e la cena ottima. La Spa grande e curata La stanza non abbastanza pulita . Non certo una stanza di un albergo da 5 stelle.Abbiamo richiesto coperta che mancava nonostante fossimo in inverno
- Mattia (8/5): -
- barbarello (9/5): -
- Giuseppe (10/5): -
- Genny (10/5): Super consigliato! - Posizione ottima, facile da raggiungere. Lo staff è stato super, soprattutto nel soddisfare le nostre numerose richieste. La camera è pulita, la colazione ricca e il parcheggio privato gratuito è una chicca!
- _Sara._ (9/5): -
- D'Ianni (8/5): Non mi hanno fatto fare wuaooo. - Posto molto bello e ben strutturato. Ho avuto un problema nella camera il quale è stato risolto in breve tempo sostituendo la camera con una molto più grande. Servizio efficiente La SPA piccola ma con il necessario un pochino braccino corto come si dice. Potrebbero dare molto di più per quello che uno paga.
- Sora (10/5): - Tutto, dalla struttura alla spa Niente
- Annalisa (7/5): - Struttura molto carina e ben fornita, nota positivissima per il ristorante il cui cibo era davvero eccezionale e per la Spa Astrea🥰 La pulizia non è il massimo, nella nostra camera abbiamo trovato dei capelli per terra e le dimensioni delle docce erano davvero ridotte☹️
- Vacca (7/5): -
- Francesco (10/5): -
- Enrico (8/5): -
- Alessandro (9/5): - Letto e colazione
- Alessandra (7/5): Buona ma alcuni punti sono da rivedere - Colazione buona Un po’ di manutenzione in più alle camere non guasterebbe. Abbiamo avuto problemi con il riscaldamento, che usciva aria fredda, risolto successivamente dopo molto tempo fortunatamente.
- Maurizio (8/5): - Spa , camera e colazione
- Santo (7/5): - Cappuccino buono, ambiente non rumoroso Poca varietà, mangiare le stesse cose per 3 giorni non è proprio il massimo!
- Alessandro (3/5): Non vale 5 stelle - La posizione Ci hanno messo in una dependance che valeva massimo tre stelle.
- Antonio (10/5): Tranquillo e sereno - Tranquillo Niente
- Alessandra (9/5): - Tranqui
- Roberto (9/5): -
- Vitangelo (8/5): -
- Dvir (6/5): - Big room No facility open after 7pm
- Coscione (7/5): - Accoglienza gentile La colazione
- Martín (8/5): Good Value Despite Some Updates Needed - A very affordable 5-star hotel. The room was recently renovated, modern, and the bed was comfortable. The area is very quiet, perfect for resting. Despite showing some years, the hotel is overall well maintained and offers a good stay. The common areas of the hotel could use some updating, and the breakfast could be improved, although it was decent.
- Mb62 (9/5): -
- Maria Grazia (9/5): -
- Giosara (9/5): Bellissima struttura - Colazione abbastanza abbondante, di qualità. Ottima struttura perfetta per rilassarsi , stanze belle grandi pulitissime , verde tenuto bene e curato benissimo bella la piscina anche se mostra un po’ segni di deterioramento. L unica cosa un po’ deludente è stato il ristorante , per un 5 stelle mi aspettavo un po’ più scelta per quanto riguarda i dolci , c erano solo torte , nessun altra scelta ! Peccato.
- Simone (8/5): -
- VINCENZO (8/5): -
- Antonio (10/5): - Tutto! È il terzo anno consecutivo che vengo qua, garanzia di relax, pulizia e professionalità! La vasca in camera, credevo avesse il vetro intorno...obiettivamente scomoda
- Lardino (1/5): -
- Monica (5/5): Sufficiente - Stanza molto carina e funzionale La SPA va migliorata: acqua della piscina troppo fredda e saune non abbastanza calde. Fortissimo odore proveniente da allevamenti bufalini nelle vicinanze e molte mosche in piscina
- Alban (9/5): -
- VINCENZO (9/5): -
- Carlos (6/5): Mittelmässig - Keine 5 Sterne Hotel..max 3 Sterne. Klimaanlage funktioniert nicht. Zimmer klein. Mittelmässges Frühstück. Langsames Personal.
- Lorenzo (6/5): Piacevole esperienza - Struttura molto bella con ampi spazi esterni ed interni curati nel loro aspetto. La piscina è sicuramente un punto a favore, così come la spa all'interno della struttura. La vasca all'interno della camera è elegante e romantica. È stato un soggiorno rilassante. La colazione è scarna e la qualità dei prodotti non eccelsa (livello forse di un 3 stelle). Questo è il difetto più vistoso per il tipo di hotel. Altre piccolezze che un 5 stelle dovrebbe risolvere: nessun operatore che porta i bagagli all'ingresso, camerieri che durante la colazione chiedono alla sala di chi sia una bevanda piuttosto che un'altra (dovrebbero sapere a chi portare cosa), la spa aveva l'acqua per le tisane fredda e il bollitore non funzionava, i documenti non sono potuti essere ritirati dopo due ore (dovevamo uscire e non è possibile uscire senza carta di identità), il letto era comodo ma non aveva il Topper.
- Conor (4/5): - The little bar and the spa Music at swimming pool was too loud. The hotel was advertised as 5 star and it wasn't close to 5 star. It was smelly. Rooms were adequate. Breakfast was ordinary and it was annoying that 2 sets of music was playing at the one time. English speaking songs on intercom and Italian speaking songs on the tv screen!! Nothing to do for kids. It was in the middle of nowhere!! No brochures at reception desk for activities. WIFI was non existent. We booked an apartment with kitchen unit. When we checked in we were told it was €20\day to use the oven and utensils!!! This wasn't noted in the booking. No tea or coffee facilities. Not enough pillows. We got wrong room initially and had to wait one day to get the right room. We were not compensated for this. TV was broken in new room. Took half a day to get replaced. No bin in the bathroom. Tissues in bathroom were like cardboard. 5 star hotel??? I don't think so!!
- Maria Carmela (9/5): - Abbondante colazione, camera pulita e confortevole, staff cordiale. Il costo aggiuntivo del servizio in camera. Per una struttura 5 stelle potrebbe essere incluso?
- Aurelio (10/5): - Il nostro soggiorno presso L' Araba Fenice Hotel & Resort è stato meraviglioso. Abbiamo soggiornato in un'atmosfera davvero confortevole in una Junior Suite, dove tutto è stato perfetto nei minimi particolari. La pulizia della stanza, le dimensioni, l'organizzazione del mobilio, e il bagno super spazioso hanno reso il nostro soggiorno impeccabile. La colazione davvero abbondante e completa di ogni cosa, lascia spazio a diversificare ogni giorno la propria scelta. Abbiamo usufruito della piscina, comoda e curata sotto ogni particolare, e del servizio massaggi, il quale è stato estremamente soddisfacente. Lo staff è stato gentilissimo, soprattutto Francesca della reception è stata attenta ad ogni nostra richiesta, abbiamo gradito molto la sua professionalità, simpatica, e cordialità. Torneremo sicuramente ad alloggiare in questo Hotel & Resort per una vacanza all'insegna del relax e del comfort! Consigliatissimo. Niente da dichiarare.
- Marjolein (7/5): Prima verblijf, maar zeker geen 5 sterren hotel - Mooie ruime kamer en heel schoon Het is absoluut geen 5 sterren hotel!
- Pedro (8/5): -
- Evangeline (10/5): Excellent rapport qualité prix - L’hôtel est magnifique, propre et offre des prestations diversifiées. Les équipes ont répondu avec gentillesse et bienveillance à toutes nos demandes. Petit déjeuner splendide!
- Marco (10/5): Posto ideale per visitare il Cilento , lo consiglierò 👍 - Tutto di ottimo livello Andava tutto benissimo, nessuna nota negativa
- Rita (8/5): - Colazione
- Anna (6/5): Pleasant - Room was nice, big. Not so good breakfast.
- barbaramendesz (10/5): The perfect wedding celebration 🤍 - We got married this May at L’Araba Fenice Hotel & Resort, and the entire experience was perfect. Our ceremony took place at the Basilica Paleocristiana dell’Annunziata - it’s a beautiful small church full of traditional charm, recommended to us by the resort. We hosted our welcome dinner the night before, and our wedding reception at L’Araba Fenice itself. Both we and our guests stayed at the resort the night before and after the wedding, which we believe made everyone feel much more connected and comfortable throughout the whole event. As someone who is very detail-oriented (I even brought a PowerPoint to our initial planning meeting) I was beyond impressed with how smoothly everything ran. The planning and coordination were so well executed that we didn’t need to intervene at all on the day, allowing us to fully enjoy every moment. A special thank you to Francesca, the manager, who was incredibly helpful and speaks great English. And to Cinzia, the event planner—although there was a language barrier, we had no trouble communicating thanks to Google Translate and her dedication. They both went above and beyond in the organisation and had a very warm attitude during the whole planning process and during our stay. We also chose to go with all the vendors recommended by the resort, including the band and the photographer, and we couldn’t have been happier. They worked together effortlessly and contributed to a truly unforgettable celebration.
- Simona (10/5): Exceptional stay! - We spent two nights during Valentine’s Day weekend, we didn’t dine at the hotel but the place was fairly close to many towns, so it was very comfortable to go anywhere from the resort. The room was very nice and clean, and breakfast was exceptional! Nothing to say.
- Lizzie (7/5): Lovely staff and breakfast. Other details not so pleasant - Staff welcome Reception Breakfast Room only had one bed even though two advertised Small double bed - advertised as extra large double No shampoo or conditioner in the room No tea or coffee in the room, had to ask as a specialist request Lack of toiletries in spa No shampoo or conditioner in the spa, had to ask for the bottles of face tonic to be filled up Mould on spa ceiling in the swimming pool. Not healthy and put me off being in there any longer. Not a five star facility
- Varinder (6/5): Pleasant -
- lucabH5842VG (6/5): Nice getaway - A very beautiful and romantic place. I believe it is the perfect location for a wedding. Clean and tidy, but not quite 5 stars. We were in October, when the outdoor pool was not in use and there were very few facilities within the hotel itself. The air conditioner in the apartment (which we paid more for) was very loud and not very functional. Dinner in the hotel restaurant was very bad, breakfast was solid. The spa center is small but with great staff and services. It saves the whole resort.
- Jean (10/5): A peaceful stay with spacious rooms, great facilities, and exceptional breakfast. - The hotel is quite large, with spacious rooms and a huge terrace. It’s surrounded by farms, providing a very peaceful atmosphere. The hotel facilities are well-maintained, and I noticed they host many weddings, as they have large event halls. The breakfast was excellent, and I especially enjoyed the buffalo mozzarella, which seems to be a local specialty. The staff was incredibly attentive. I initially booked this as a stopover while traveling from Rome to Sicily, but it truly exceeded my expectations.
- Del (7/5): Relaxing. - Nice area, nice room, and the wellness staff were very polite. The restaurant was very unwelcoming, the menu was poor, and they served us a very sad dessert. For a 5-star hotel, you expect more than that. The room was nice, but it was very dusty; maybe there was 1 inch of dust on the little mirror. Breakfast was OK, but again, no one asked us if we wanted a hot drink or welcomed us; no fresh juice was served, and the croissants were old. From a 5-star hotel, you expect more than this...
- Magnus Mørch (2/5): Hold dig væk fra dette racistiske hotel! - Personalet på hotellet var decideret forfærdelig. De var fjendtlige og nærmest ractiske overfor os, blot fordi vi ikke var Italienere. Den første aften var vores eneste mulighed for at få aftensmad på hotellet hvis vi derfor deltog i en fest hvor der blev fejret en italiensk helligdag - personalet placerede os rigtig dårligt og kunne næsten ikke afleveres os vinkortet. Denne aften kom til at koste os 50 euro pr. Mand. Derudover fik vi afvide, at vi ikke måtte sidde ved vores valgte bord til morgenmaden selvom alle andre gerne måtte sidde ved de omkring liggende borde. Vi protesterede og fik til sidst lov - sådan var det begge morgener vi fik morgenmad. Meget ubehageligt. Men den mest ubehagelige oplevelse var dog da vi skulle checke ud af hotellet. Personalet mente at der ikke var blevet betalt for vores overnatninger selvom vi kunne fremvise kvitteringer og kontoudtog. På trods af dette insisterede de meget på at vi skulle udlevere vores dankort oplysninger. Dette nægtede vi, og efter lang diskussion bryder en kollega ind og siger at hun godt kan se vi har betalt. Vi stod tilbage med en følelse af at de prøvede på at snyde os. Alt i alt har vi haft en virkelig forfærdelig oplevelse på det her hotel. Så hvis du ikke er Italiener, så hold dig LANG VÆK.
- Michele (10/5): - Personale cortese e struttura accogliente e pulita
- Alain (8/5): Good structure and location in Cilento - Good structure and location, professional and helpful staff. Better to avoid the restaurant, low quality food and worst value for money ever!!!
- Michael (8/5): Fancy place in the middle of nowhere! - A pretty amazing place. Looks very luxurious, the restaurant and the meal was super fancy and yet very reasonably priced. We couldn’t understand why the place was mostly empty, but we stayed mid-week, and the place clearly caters to Italians (even the spa menu was only in Italian). The air-conditioning in the room was not very strong and very noisy, but otherwise very nice room.
- Verified traveler (8/5): - Ich gebe nur an der Struktur 5 Sterne. Schönes und sauberes Hotel. Leider gebe ich für alles andere 3 Sterne. Schlechtes Frühstück für ein 5-Sterne-Hotel. An der Rezeption fragten wir nach Badetüchern, sie sagten uns 3 € pro Handtuch, dann verlangte ein anderes Personal 10 € pro Handtuch. dann haben wir sie am Ende für 3 € bekommen. Sogar für das Zimmer, das wir bestellt hatten, sagten sie uns, dass es für Singles sei, FALSCH, nur weil sie uns ein Zimmer geben wollten, das mehr kostete. Das Zimmer war wunderbar und für zwei Gäste mit einem Doppelbett ausgestattet. Wenig seriös und professionell
- luigi (6/5): - Rispetto degli orari indicati per i massaggi e spa, non sempre garanti
- Gaetano (8/5): - Struttura nuova, posto tranquillo per rilassarsi.
- Filippo (10/5): - Tutto perfetto!
- Stephen (9/5): road trip around italy - excellent pool great location for exploring salerno and surrounding area waiter in breakfast room a bit creepy
- Nello (8/5): - Tutto perfetto tranne la colazione che andrebbe arricchita con un buffet più fornito visto che si tratta di una struttura a 5 stelle... per il resto siamo davvero contenti del trattamento ricevuto
- Mollyd (9/5): great hotel for travelers - very convenient and spacious room. main building has an elevator need an electric kettle in room do you can have tea or coffee in room
- Dimitar (10/5): Business - Very welcome and professional personnel. Quite place and comfortable place.
- Sara (4/5): Disappointing -
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