Rideau Heights Inn

Location: 72 Rideau Heights Drive, Ottawa, ca

Star Rating: 2 Stars

Property Type: Bed and breakfasts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Air conditioning
• Luggage storage
• Facilities for disabled guests
• Non-smoking throughout
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Key access
• Screens / Barriers between staff and guests for safety
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Japanese garden
• Secured parking
• Electric bicycle charging station

Rooms Available

• Double Room with Two Double Beds

  This room is equipped with cable TV and a refrigerator. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Alarm clock
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

• King Suite

  This suite features a 40-inch flat-screen TV, a sofa bed and tea/coffee-making facilities. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Sofa
  • Alarm clock
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

• Queen Suite

  This suite features a 40-inch flat-screen TV, a sofa bed and tea/coffee-making facilities. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Sofa
  • Alarm clock
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Lovleen (8/5): -
• doan (10/5): -
• Jack (10/5): -
• Boluwatife (8/5): We had a good stay, and I would love to stay at my next visit - The serenity and hospitality Nothing
• Lucas (1/5): - Location and motel parking The fact I cant pay for a room over the phone or over thebenternet. When I reserved a room for famiky they ended up paying. Very dissatisfied seen there are pending charges on the credit card I gave them
• Barracosa (7/5): -
• Dave (7/5): - Nice and secluded. Needs an upgrade...
• joharlall (10/5): Excellent - Nice stay look like a 5 Star Hotel Room was perfect
• Christopher (8/5): Very good 👍 - No breakfast
• keith (8/5): Nice hotel with a rural setting - The room was clean, comfortable and quiet. The location is fine. The breakfast was small. But good
• Gildas (5/5): Séjour passable - Juste l’espace vert devant l’hôtel Les équipements sont vieux même la cafetière la baignoire glisse
• Anne (9/5): Excellent - A microwave
• Caroline (8/5): -
• Andrew (1/5): -
• Ryan (8/5): -
• Laurence-olivier (8/5): -
• Ahmad (8/5): -
• Christopher (10/5): -
• Carolyn (10/5): -
• Kim (8/5): Convenient, will use again - Location and price
• Luzviminda (9/5): Very convenient and accommodating staff - Fruits like sweet oranges
• Mahmoud (8/5): -
• Ferracuti (8/5): -
• Yacine (8/5): -
• Vidya (1/5): - there was bugs on the bed and pillows
• Erin (8/5): -
• Adrien (5/5): Good comfort, but I felt misled about setup, checkout, and pricing. - Overall, this stay was okay and the room itself was comfortable and generally clean, but I ran into a few communication / follow-through issues that I think future guests should know about. I had been told the hide-a-bed would be prepared (I was originally coming with three kids, updated to two the day before), but when we arrived around 10pm it wasn’t set up and there were no sheets, so we ended up squeezing into the king bed for the night. I also requested a noon checkout and was told it was approved at no fee; however, when I returned on Sunday morning slightly after 11, housekeeping had already entered and left cleaning items in the room, which didn’t feel comfortable. Finally, there was confusion around pricing: the amount charged at the hotel differed from what I expected from Booking (I was told some taxes weren’t included, which is the first time I’ve experienced that), and I also got mixed messages about whether there were extra charges per child—nothing dramatic, but it left me feeling uncertain and a bit annoyed. If the hotel can tighten up internal communication (front desk / housekeeping) and make pricing details clearer upfront, it would improve the experience a lot.
• Singla (6/5): - Location was good, wifi was also good. The bathtub was not clean properly, No tooth brush, T.V. Model was outdated, No-drink water.
• john (1/5): -
• Kielo (8/5): -
• Tiffany (6/5): -
• saad (5/5): - The price in booking is different that I pay on spot
• Elisa (10/5): -
• Denise (7/5): -
• Ana (7/5): -
• Cheryl (7/5): Came late slept left early somewhere else for breakfast’s - Room overpriced for what I expected Dark old style not very inviting to
• Christine (8/5): I enjoyed my stay because it was quiet after being in the city all day. - There was no restock of creamer in the room. I went done to the front desk and they were happy to accommodate me
• Isabelle (10/5): super séjour agréable dépaysant - prendre le petit déjeuner sur les chaises face aux écureuils , le calme, bon petit déjeuner, manque un peu de luminosité
• michael (9/5): -
• Sarabjit (3/5): We only stayed for one night, but if the room and washroom services were better I would have stayed - I liked the outdoor area, there were some chairs under the trees and it was very cozy. But maybe you should add more benches or picnic tables to add more to the vibe. It smelled bad when I opened the door, and the AC was turned off. It looked like there was no shower head.
• Christine (8/5): -
• Dave (10/5): Awesome -
• George (6/5): Comfy place to stay close to airport - Did not have breakfast Better mattress on sofa bed
• Xin (7/5): -
• mary (6/5): -
• Manveer (10/5): -
• James (10/5): -
• Gary (6/5): - Location to airport, value
• Paul (7/5): -
• Henry (9/5): -
• Zuber (9/5): -
• Hukam (1/5): -
• Tabasum (6/5): -
• Bill (7/5): -
• Adolfo (10/5): - Todo excelente
• Lori (6/5): - Location Price Sink outside of bathroom Poor lighting at sink Unable to get tv to work Only 1 nightstand and other side of bed too close to wall
• Sebastien (7/5): -
• Bessy Sara (6/5): -
• Bastien (10/5): -
• Mark (7/5): -
• Steven (9/5): Not bad - Being put upstairs Being charged over the amount I was given
• Caroline (10/5): -
• Ivan (10/5): - Proximity to airport
• Shelly Ann (7/5): -
• Samantha (8/5): Was a quick stop to be near the airport Highly recommended - Very friendly staff. Clean. Comfortable. Great muffins and coffee for breakfast. Can park right outside your room. The shower head needs replacing
• Lucien (5/5): -
• Gomelle (8/5): - L'emplacement, le personnel et la chambre Le petit déjeuner
• Erin (8/5): -
• Donnalee (8/5): -
• DeGraff (5/5): - Lit confortable Déjeuner médiocre. Douche... eau chaude et froide inversé !!! Ouchh
• Sharma (10/5): - The rooms are very clean.
• CHANTAL (7/5): -
• Alan (7/5): -
• Labronde (10/5): -
• PK (8/5): Good value for the money - Spacious room, and a continental breakfast was included. The heater was pretty powerful and heated the room very fast. The location of the Motel is also convenient for us. The room we got was upstairs and had to climb the stairs with our luggage. The Heater/AC unit was very noisy so we ended up switching it off for the night.
• Bonnie R. (8/5): - Very clean, good location to the airporr.
• Diadema (8/5): - Spider at the washroom.
• Halbedl (4/5): Wouldn't return nor wouldn't recommend - Quasi non existent, expected better Breakfast, kind of old fashioned motel
• Breck (7/5): -
• Justine Nicole (10/5): -
• may200000 (2/5): WARNING ABOUT PERSONAL IDENTITY SECURITY - Upon arrival, I was required to provide a $200 credit card deposit, which I accepted without issue. However, the clerk proceeded to manually enter my full credit card details—including the security code—into their database. More alarmingly, they insisted on copying details of my government-issued ID, capturing all personal information. This practice poses a substantial identity theft risk. Standard industry guidelines recommend that properties merely inspect IDs to verify they match the booking name and credit card holder, without retaining copies. I offered to present my ID for inspection but firmly declined the copying request. The clerk refused to accommodate this, denying me check-in. The situation escalated when the owner intervened, instructing me to cancel the reservation and promising a refund—despite the booking being past the free cancellation window. When I contacted Expedia (my booking platform), the owner reversed course and denied the refund. Fortunately, Expedia reviewed the matter, determined the motel was at fault, and issued a full refund on my behalf.In summary, prioritize booking platforms with robust protections like TripAdvisor, and steer clear of Rideau Heights Motel. Their data-handling procedures are unacceptably risky, and their inflexibility undermines guest trust. I recommend avoiding Rideau Heights Motel due to significant security concerns and poor customer service practices. For bookings at small, non-franchised properties like this one, I strongly suggest using platforms like TripAdvisor, which provide third-party protection against such risks
• margalit (1/5): not recommended - the room was not clean. No head shower, lights were deem, the volume on the TV remote control didn't work. Staff was not cooperative. The air-condition was old and noisy.
• Stephanie (8/5): -
• lizmccarty (6/5): Basic, a little too pricey. - Very basic but clean stay. You need to remember your own conditioner, lotion and bar soap. The room is exactly as advertised, it is clean and well kept but there are zero Frills. It is in a very quiet area of town so you will get a good night's sleep. Breakfast is basic, some fruit, yogurt, small muffins and cereal. Hot coffee and only green tea on offer for drinks, no juice for the kids unless you wanted to pay more. My biggest complaint was the broken heater, it never blew hot air even after a visit by staff to "fix it", it was a very cold stay.
• Kavrakova (8/5): It was good for what we needed. - Location was close to the venue we needed. No door on the sink vanity space and it was awkward using it while sharing the room either another person. Also there was no garbage bin in the bathroom for the toilet. It would be good to have a bin there not just under the separate sink / vanity space.
• Maggie (8/5): Generally good. - Staying in the 2 level part, woken up by the heavy footsteps above us. Daytime is fine but not midnight and 2am as well.
• Lori (8/5): - Price Location Bed was comfortable, pillows were good Liked the sink outside the bathroom
• ho (8/5): -
• Al-Qadhi (5/5): -
• pete (10/5): - Always a great stay. Clean, quiet and friendly staff!
• Ali (2/5): - Shower and towel and bed sheets were no clean
• Bernie (8/5): -
• David (8/5): - Parking was easy, breakfast was sparse, the room was clean but stuffy. Having the ability to leave a window open was a great plus.
• Jon (1/5): Awful - Not polite didn't undersrand that a service animal in Ontario are to be accepted. Turned me away at 11pm the hotel was away from other establishments. I'm a female alone. The hotels in area were full. Didn't like being turned away cause of a service animal
• Jeanne d Arc (8/5): J’y retournerais avec plaisir! - L’environnement beau et tranquille. Rien, tout était correct
• Cliff (8/5): - The room was nice. Breakfast was coffee and a small muffin. That’s it.
• J6479XLmatta (2/5): Homeless districts - I understand that drug use, drug addicts and victims plus homelessness is a massive problem. However staying in a motel with no security gates or fencing is a major concern for me. Any body can walk or drive up to your room or window. The second floor rooms are elevated but no elevator. The site would be good for demolition and condo construction
• Tom (6/5): - Didn't use air conditioning, bed comfy, bath mat needed replacing
• Al (10/5): -
• Elif (6/5): - We chose this place because the reviews said it was clean even very clean but we couldn’t even cover ourselves properly. The sheets looked dirty, and we didn’t feel comfortable. In short, the beds really affected my rating

Photos