NIZUC Resort & Spa

Location: Boulevard Kukulcan Km 21 Punta Nizuc, Cancún, mx

Star Rating: 5 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Clubhouse
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Car hire
• Sauna
• Massage services
• Table tennis
• Currency exchange
• Hammam
• Concierge service
• Kid meals
• Kids' outdoor play equipment
• Evening entertainment
• Fruits
• Pet bowls
• Spa/wellness center services
• Beauty Services
• Pet basket
• Manicure
• Pedicure
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Cooking class
• Supervised childcare/activities
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Snorkeling on site
• Tennis lessons on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Private beach nearby
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Clubhouse
• Wine release events
• Reception hall
• Exercise/lap pool
• Health or beauty spa nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Hosted evening meal (reserve)
• Electric bicycle charging station
• Beach toys
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Villa with Private Pool

  This suite offers a private pool. A seating area with a flat-screen TV, a mini-bar and a terrace are featured in this spacious suite. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Alarm clock
  • Private pool
  • Coffee machine
  • Terrace
  • Linen
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• Master Suite

  The private pool is the special feature of this suite. The spacious suite provides a mini-bar, a tea and coffee maker, a seating area as well as a terrace with sea views. The unit offers 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Sofa
  • Alarm clock
  • Private pool
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• Garden Suite Double Beds

  The spacious quadruple room provides a mini-bar, a tea and coffee maker, a seating area as well as a terrace with garden views. The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Alarm clock
  • Coffee machine
  • Terrace
  • Linen
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• Pavilion Villa with Private Pool

  The private pool is a top feature of this suite. A seating area with a flat-screen TV, a mini-bar and a terrace are available in this spacious suite. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Alarm clock
  • Private pool
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• Junior Suite with Ocean View

  The private pool is a top feature of this suite. The spacious suite offers a flat-screen TV, a mini-bar, a tea and coffee maker, a seating area as well as sea views. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Sofa
  • Alarm clock
  • Private pool
  • Coffee machine
  • Linen
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• Deluxe King with Ocean View

  The spacious triple room provides a mini-bar, a tea and coffee maker, a seating area as well as a terrace with sea views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Alarm clock
  • Coffee machine
  • Terrace
  • Linen
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• Junior Suite with Garden View

  The spacious suite offers a mini-bar, a tea and coffee maker, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Sofa
  • Alarm clock
  • Coffee machine
  • Terrace
  • Linen
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• Penthouse Suite

  Guests will have a special experience as this suite provides a private pool. Featuring 1 bedroom, this spacious suite offers 1 bathroom with a bath, a seating area and terrace where you can relax. Boasting a balcony with sea views, this suite also offers a mini-bar and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Alarm clock
  • Private pool
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor dining area
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• Deluxe King Suite

  Guests will have a special experience as this suite provides a private pool. This spacious suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with garden views, this suite also offers a mini-bar and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Alarm clock
  • Private pool
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• Garden View Double

  2 Queen Beds

  850-sq-foot room with garden views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 47-inch HDTV with satellite channels, pay movies, iPod dock

  Food & Drink - Espresso maker, minibar (fees may apply), room service, and free bottled water

  Sleep - Premium bedding, blackout drapes/curtains, and turndown service

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Laptop-compatible safe, iron/ironing board, and phone; cribs (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair-width doorways

  Need to Know - No rollaway/extra beds available, bed sheets not available

  Non-Smoking, pet friendly

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Ceiling fan
  • Espresso maker
  • Designer toiletries
  • Premium bedding
  • Room service
  • Turndown service
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Separate bathtub and shower
  • HDTV
  • Free WiFi
  • Sleep Number by Select Comfort mattress
  • Deep soaking bathtub
  • Rainfall showerhead
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided
  • Visual fire alarm
  • Wheelchair-width doorways
  • Bed sheets not available

• Garden Deluxe Suite

  1 King Bed

  1281-sq-foot room with garden views

  
  

  Relax - Private plunge pool

  Internet - Free WiFi and wired internet access

  Entertainment - 47-inch HDTV with satellite channels, pay movies, iPod dock

  Food & Drink - Espresso maker, minibar (fees may apply), room service, and free bottled water

  Sleep - Premium bedding, blackout drapes/curtains, and turndown service

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Laptop-compatible safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Ceiling fan
  • Espresso maker
  • Designer toiletries
  • Premium bedding
  • Room service
  • Turndown service
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Separate bathtub and shower
  • HDTV
  • Free WiFi
  • Sleep Number by Select Comfort mattress
  • Private plunge pool
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Bed sheets not available

• Ocean Suite

  1 King Bed

  947-sq-foot room with partial sea views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 47-inch HDTV with satellite channels, pay movies, iPod dock

  Food & Drink - Espresso maker, minibar (fees may apply), room service, and free bottled water

  Sleep - Premium bedding, blackout drapes/curtains, and turndown service

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Laptop-compatible safe, iron/ironing board, and phone; cribs (surcharge) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair-width doorways

  Need to Know - No rollaway/extra beds available, bed sheets not available

  Non-Smoking, pet friendly

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Ceiling fan
  • Espresso maker
  • Designer toiletries
  • Premium bedding
  • Room service
  • Turndown service
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Separate bathtub and shower
  • HDTV
  • Free WiFi
  • Sleep Number by Select Comfort mattress
  • Deep soaking bathtub
  • Rainfall showerhead
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided
  • Visual fire alarm
  • Wheelchair-width doorways
  • Bed sheets not available

• Suite with Ocean View - Adults Only

  The spacious double room offers a flat-screen TV, a mini-bar, a tea and coffee maker, a seating area as well as sea views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Alarm clock
  • Coffee machine
  • Linen
  • Bottle of water
  • Wine glasses
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• Deluxe Double Room with Ocean View

  The spacious quadruple room offers a mini-bar, a tea and coffee maker, a seating area as well as a terrace with sea views. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Alarm clock
  • Coffee machine
  • Terrace
  • Linen
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

• King Room with Garden View

  The spacious double room features a mini-bar, a tea and coffee maker, a seating area, a flat-screen TV, as well as sea views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Alarm clock
  • Coffee machine
  • Linen
  • Bottle of water
  • Wine glasses
  • Cots
  • Conditioner
  • Smoke alarm
  • Key access
  • Free gym access
  • Concierge services

Guest Reviews

• Dalal (3/5): Would not recommend , amount spent didn’t value my stay. - The property was nice and very aesthic. I loved how it looked There was construction happening the entire time of my staff. It was awful. Extremely loud. The hotel never disclosed this before booking. Ruined the entire weekend. I would not recommend coming back just based off that
• Natasha (9/5): -
• francis (10/5): -
• Eti (10/5): מושלם - ריזורט מושלם ברמה גבוהה מאוד נקי מאוד הצוות אדיב שירות ברמה גבוהה מומלץ!!!
• Zohar & Keren (9/5): -
• Stephen (10/5): -
• Ricardo (10/5): -
• Pedro (10/5): The best relaxation vacation ever - Everything was great we will definitely come back. We went to relax and we got that overall. I would recommend coming here. Everything was great nothing to put here.
• vesna (9/5): My husband and I greatly enjoyed our stay at this exceptional property and would most certainly return once the construc - The property itself is truly beautiful, in line with the environment, and so are the surroundings of mangroves and lush tropical vegetation. The food at all the restaurants is exceptional - but mind you - so are the prices. The staff are absolutely wonderful - polite, friendly, efficient, and knowledgeable. They will go out of their way to help with whatever needs or issues you may have. I have to single out two names, The Chief Concierge Rodrigo, and the lovely Fernanda. Excellence is not a good enough word to describe either of them - their professionalism and care exceed the limits of the word. The beach is, sadly, not an asset to the property. The water is very dark and uninviting due to a large amount of seagrass on the bottom. Seaweed is also present. In addition to this, there’s a lot of construction right next to the Nizuc - a huge Ritz Carlton is being built there and they are known for extremely poor environmental practices. Not a good neighbour for the Nizuc.
• Marie-Odile (10/5): -
• Monique (10/5): - complexe énorme mais très loin des "grandes barres d'hotel". Nous y avons passé qu'une seule nuit (pas le temps pour d'avantage). Nous n'avons donc pas pu profiter de toutes les offres qu'il propose. Environnement agréable.
• Monika (10/5): -
• Laurent (10/5): Un havre de paix - Magnifique complexe hôtelier dans lequel il règne une atmosphère zen qui invite à la détente ! Les chambres sont splendides et très grandes . Nous reviendrons sans hésiter .
• Natsaha (10/5): -
• esther (9/5): Hôtel luxueux au plus proche de la nature - Piscines plage végétation architecture Travaux à proximité
• Richard (10/5): -
• Claudia (9/5): -
• Jhonnaldy (3/5): disappointing - Structure and aesthetics: The hotel is truly beautiful, luxurious, and of a high standard. Everything is well-maintained and extremely "Instagrammable," with impeccable architecture and ambiance. Punctual service (some teams): A positive highlight goes to the housekeepers, the A-Kan Bar team, and the shuttle cart staff, all very kind, polite, and helpful, with a demeanor much more in line with the expected standard of a hotel of this level. Reception Service (main issue): The reception service was extremely disappointing. The staff showed a somewhat arrogant attitude, lacked empathy, and demonstrated little interest in resolving issues caused by the hotel itself. Summary of what happened: At check-in, we were not properly informed about the need to leave a deposit. When I asked if we could settle everything at the end of the stay using debit (to avoid fees), I was told yes. However, at dinner, we were unexpectedly required to pay immediately. Since it was already late at night in Brazil, we couldn’t make transfers and were forced to pay by credit card, incurring high fees. Later, the reception told us it would be possible to reverse the charge and adjust the payment method — but the next day they changed their position and said it was no longer possible. This lack of consistency, transparency, and problem-solving significantly impacted our experience right from the first day. Gastronomy far below expectations: For a hotel of this standard and price, the food was a major disappointment. Steakhouse: flavorless meat, overcooked rice, and a very average mashed potato. (very expensive for what it delivers) Italian restaurant: risotto that resembled a soup, far below expectations. (we complained to the waiter, but only received apologies, which doesn’t solve the issue) Breakfast: only good on Sunday; on the other days, it did not seem to maintain the same standard. Only positive point: the burger at Bar A-Kan. We came from hotels like Nômade in Holbox with a much better dining experience, which makes it even harder to understand the level delivered by Nizuc. Excessive and inconsistent charges at breakfast (which is included in the rate): Being charged for a cappuccino and a latte within the resort was completely out of standard.
• Dvory (9/5): מקום מדהים מומלץ מאוד - הצוות היה אדיב והכל ברמה גבוה. פינוק אמיתי היה לנו בעיה בשרותים- מהלילה הראשון וכל פעם התקשרנו לבקש שיסדרו ולהחליף חדר ולא החליפו לנו. כל לילה מחדש התקשרנו להגיד שהשרותים לא עובדים ועושה רעש מוזר וחוץ ממשהו שבא לסדר עד הפעם הבאה ששוב זה יקרה שום דבר לא קרה, זה היה מאוד מאכזב
• Moluk (9/5): Loved it! - Location, staff, everything Plus kids club was great! The sea is very shallow so you can’t sea swim unless going far out and some natural seaweed you can’t help in Mexico
• Maria+esperanza (10/5): -
• Rupert (10/5): -
• Mario (10/5): Excelente todo - Es un hotel precioso, con excelente atención al cliente, el personal es muy amable, las habitaciones son muy lindas, La comida en los rest es muy buena. Tiene una área de playa para adultos por si quieres tranquilidad como yo, sin descuidar el tema de los niños con un kids club con muchas actividades muy entretenidas !! Este hotel es de 10 Como yo fui en semana santa se tenía que reservar para cenar en los rest. Y varios días no alcancé disponibilidad Pero si regreso a Cancún sin duda vuelvo a hospedarme en este hotel
• Hessly (10/5): Great hotel at Cancún quiet and beautiful - Beautiful Quiet ( adult only area) Service
• Gabriel (8/5): Great location, food and service. - Kids club was amazing, my kids had a wonderful time! We had a few issues in our room, leaking from the ceiling and water running on ceiling. Was promptly fixed but a bit disappointing
• Maria (7/5): - The hotel I don’t like the beach, didn’t like at all the staff, no place to lay down on the beach and on the pool
• Neeraj (9/5): Great location for a nature lover who wants peace and tranquility in a safe location - Very well kept and tastefully done The bathrooms could be improved; could use better ventilation
• Yuan (10/5): Great Spa and quiet, relaxing vibe. - The Spa is another level vs those I had before! Must try! Breakfast options are good. Every staff is amazing, friendly, polite and happy to help. The restaurants, even though this hotel is not all-inclusive, are good but not at an amazing level.
• Michael (8/5): -
• Magnus (10/5): - Service, facilities, location
• Jonathan David (10/5): -
• Anaid (10/5): -
• David (9/5): -
• moshe (10/5): - מעולה הכל מעולה
• Artsiom Rachytski (8/5): Solid option in Cancun - Great location and good quality amenities. Attentive and considerable staff The restaurants wouldn't charge my room and insisted that I pay on the spot. They also didn't automatically include the discount I had in my package. This is a minor thing but it was enough for me to decide to dine out for the most part of my stay and it left an aftertaste
• camilo (10/5): -
• Victor Y V (10/5): Piece of heaven - Probably the best hotel I've ever stayed at... and I've stayed at some really nice hotels. The serivce was the best ever, very genuine and couldn't have asked for more. The complex itself is unreal, with pure and isolated beaches, spa and nice big infinity pool with bars. The restaurants were top quality. You dont need and dont want to leave the premises of the complex, its that good. Spa was excellent too, one of the best massages I've ever received. Room was large and clean, the cleaning staff were doing amazing job every day. Worth every penny. Rare occasion, but I really cant think of anything.
• Sabrina (10/5): -
• Ama Asante (10/5): -
• Sabrina (10/5): -
• Felipe (10/5): -
• Laura (10/5): Gorgeous luxurious resort - Nizuc is the best resort in Cancun. Ultimate luxury. We had a penthouse with 2 balconies including a huge private patio and private pool and it was divine. They heated up our private pool each night and it felt warm like a bath for us. The staff was amazing and kind, our butler Javier went above and beyond to make our stay perfect- including special errands for us. Housekeeping comes twice a day. They have 4 restaurants which are all delicious. This is the perfect date spot or would also be good for a chill girls trip. The resort is huge with multiple pools (2 that allows kids and 1 that is adults only). There were always pool chairs or cabanas available. Nizuc made for the perfect vacation. Nothing it was perfect!
• Jean-David (9/5): -
• Sabrina de Almeida (10/5): - O hotel esta localizado em uma area linda em meio a natureza, com uma arquitetura impressionante. As piscinas são super convidativas e o serviço de bar, onde nos atenderam o Benito, o Angel e o Javier foi espetacular. Possui vários restaurantes, conseguimos visitar o Ramona e o Terranostra e gostamos muito. O café da manha é super variado e a academia é super completa com aparelhos tecnológicos. A praia tem agua cristalina, mas com bastante algas.
• DIOMAR JESUS (10/5): QUIERO VOLVER !!! - TODO. UN POCO COSTOSO.
• Alina (8/5): - Nice property but overpriced
• Rafael (10/5): Excelente - Instalações fantásticas Praia bem fraca
• Nhat (7/5): -
• marie (10/5): -
• ALBERT (9/5): - Établissement très luxueux, conforme à mes attentes. Le buffet du petit déjeuner était parfait. Le seul défaut, c’est que la mer à cet endroit de Cancún n’est pas tres belle. Mais la piscine est immense et chauffée
• Fabio (9/5): -
• Ananda (10/5): Luxury and zero worries. - Outstanding service and comfort. Elegant design and decoration. The food was also very good. We spent most of our time at the pool, which is very cool. All in all you feel like the main character of a James Bond film when staying at Nizuc. I guess it is just a matter of not being used to it. The space is extremely surveilled, and staff keep track of where you are at each moment (I guess this allows them to provide excellent service, i.e. clean the room when you’re not there, have a golf cart ready when you leave the restaurant, know your name the moment you walk into the building, etc.). It can feel a little too much at times. However, everyone really tries very hard to make you feel special, so this is not a complaint, just an observation. If money plays no role, and you don’t want to worry about absolutely anything, then this is your place.
• Johana M (5/5): Pudo haber sido mejor - Muy costoso todo, no incluye los servicios básicos de SPA, el hotel no tiene nada para hacer La comida, demasiado costosa y muy poca variedad
• Ricardo (9/5): -
• Nahman (10/5): - Excellent place definitely we will back again!!!
• Blair (10/5): - Everything
• francine (10/5): un endroit idyllique - sauf plage dont le fond est couvert d'herbes ce qui peut déranger - exceptionnel chambre très vaste, très confortable, luxueuse rien tout était exceptionnel
• Olga (10/5): -
• Eliza (3/5): - Beautiful, most of the staff were extremely kind Not family friendly, extremely limited food option
• Chrystal (10/5): We can’t wait to comeback! - The property is well kept and well designed! You feel like you are in a Cancun oasis here! Absolutely stunning. We had the best and most helpful team from the time we were picked up, checked in and dropped back off to the hotel. Since this not all inclusive, there are items you have to request like transportation but once you do, it’s A+! They work hard to accommodate everything you need! Even room service was a five star experience! Loved everything.
• Valeria (10/5): - La qualità del cibo , i servizi , il personale disponibile , la piscina a sfioro Il mare , non molto cristallino . Il rumore proveniente dalla strada sia in camera che in zona piscina a causa di lavori in corso
• gennady (10/5): Great time - Great Everything
• Brian (10/5): Beautiful resort with exceptional cuisine. - Just an overall wonderful facility with great food and attentive staff. Breakfast buffet was exceptional. The only negative was the wedding group that arrived Friday-Sunday. Not the resort’s fault. But they were loud and somewhat obnoxious. Had they been there all week, I think we would have been unhappy overall with the experience.
• Jose (10/5): Wellness - Room was amazing, spa was top and staff extremely friendly Pool inside room a bit to cold
• Paul (10/5): This is one of THE best hotels in Cancun - This is a first class hotel and TRUE 5 star. No comparison to other hotels in Cancun . From the first minute to the last minute of a week’s stay the hotel was perfect . The staff are so well trailed, pathing is too much for them . You pay heavily for the quality of this hotel, so important to understand this before going . I was willing to pay for the quality room, fabulous restaurants and the outstanding service , but The costs of a massage at $500 for 90 minute relaxing was far too much so i declined
• NURIA (9/5): -
• Brooke (9/5): Great location, great property, good value. - I like that this is a midsize hotel among monsters in Cancun. It’s close to the airport and feels luxurious. I wish there were more dining options within the Mexican or Spanish food realm. I also came with my kids and there weren’t many options for dinner there either.
• Kelvin (10/5): -
• Klaif (9/5): The resort is really beautiful - The fruit was amazingly tasty and the huevos something or other on the menu was sooooo good Not a single hand rail in the entire resort. I have balance issues so it was difficult to get around. About impossible to get in and out of pools. Complete strangers were helping me, so very kind.
• Nela Neonky s.r.o (4/5): -
• Le (7/5): - I like the big and tall ceilings. Welcome drink at check-in. Very clean: room service twice a day. Friendly And helpful staffs Warm pools Kids club is like a day care for your child while you get a spa or do your own things. Free paddle boarding. It’s far away from everything. Non-Inclusive. Foods are expensive. $200+ for a family of 4. Beach is not as green but the wave is not as strong. Have to use the golf cart to get to the pool and restaurant. Near the river so mosquitoes are a lot.
• Steven (10/5): -
• Ulrika (9/5): -
• kubat (9/5): -
• MIN (6/5): 总体而言，性价比不高 - 酒店位置较好，离机场15分钟车程。 酒店性价比较差，酒店内各类物品及服务价格奇贵，尤其是餐厅菜肴价格离谱。
• Jaime (10/5): El mejor hotel de Cancún - Todo
• saira (10/5): Gorgeous hotel and beach with exceptional service - The hotel was stunning, it was extremely clean, very modern with high end finishings and the staff were exceptional It was just a little far from being able to walk to a restaurant but this was rectified by easily being able to get an uber from the hotel
• Andreina (9/5): Overall, still a wonderful stay — we’re looking forward to returning! - We had a wonderful weekend at this hotel! Everything was excellent — from the welcome refreshments to all the small details and the incredibly friendly staff who were always eager to help. Their warm attitude really elevated our stay into an amazing experience. On the downside, we got dressed up and went to La Punta Grill on Saturday night, excited to try the pulpo al grill and the bogavantes. On Friday, we had spoken with our golf cart driver, who kindly explained the pool and restaurant hours, so we were under the impression La Punta Grill would be open. Unfortunately, when we arrived, we found out the restaurant was closed. When we walked back to the lobby, we were informed that both La Punta Grill and Terra Nostra were closed for dinner. It was a bit disappointing to find half of the restaurants closed on a Saturday night. We ended up having room service, which was good, but not what we had planned.
• Andrea (10/5): - Todo el personal es maravilloso. En cuanto entras al hotel sientes la calma que te transmite ese lugar. Hemos estado encantados y felices. Volveremos❤️
• Joanna (10/5): -
• Sara (9/5): -
• Jacqui (10/5): Perfect relaxation. - We adored our stay at Nizuc. This was the perfect relaxing stay right after our wedding. The staff were the most attentive we've ever had at a hotel. You have access to multiple beautiful pools and beachfront activities. The buildings and grounds are divine and all food was excellent- we had a very special meal at Ramona which was our favourite of our time in Mexico. We wanted a place we could stay for a few days and not need to leave- and Nizuc was perfect for this, we wish we had more days there!
• Cristina (10/5): Maravilloso hotel para disfrutar en Cancún - Las instalaciones son hermosas, solo estar allí genera descanso. El servicio del personal es excepcional, siempre atentos y amables. El lugar en general es muy tranquilo.
• Steven (10/5): Parfait - Parfait Transat piscine
• farah (10/5): - Favorite property in Cancun!
• Ayala (1/5): חופשה מהגיהנום - היתה בחורה בשם אהב שבאמת רצתה לעזור לנו. כל שאר הצוות שיקרו כל הזמן ואמרו שנותנים לנו שידרוג כשבפועל נתנו לנו סוויטה שהיא חצי מהגודל שהזמנו. ביום הראשון היה מזעזע, יום שלם הלך לנו בבדיקת סוויטות שלא הזמנו, הזמנו סוויטה של 137 מטר, בתחילה קיבלנו אותה אבל עם נוף ליער והמון יתושים, ביקשנו להחליף, קיבלנו סוויטה קטנה ממש, ביקשנו שוב להחליף ולקבל מה שהזמנו בלי יתושים ובלי יער, קיבלנו סוויטה קטנה עם תקרה מתפוררת במקלחת. עד 23.30 עברנו מסוויטה לסוויטה, רק למחרת קיבלנו סוויטה יפה, בגודל שהזמנו. באנו רק ליומיים לקנקון, יום שלם בזבזנו בחיפוש סוויטה ששילמנו עליה וביום השני קיבלנו אותה. חופשה מהגיהנום.
• Carlos (10/5): - The best hotel
• Arie (9/5): Perfect - A perfect world-class resort There were lots of mosquitoes, needed to spray. Poor lighting in the rooms.
• Giulia (10/5): - Tudo. Impecavel
• Diego (10/5): - Excellent experience
• yarden (10/5): - Amazing hotel
• חכימי (10/5): - שירות ברמה הגבוהה ביותר , מקום פשוט מושלם , עיצוב עוצר נשימה , חלומי!!!
• Juan (4/5): - Not worth the money
• Orlando Saavedra (10/5): es un gran lugar - la alberca y la privacidad en general es lo que busco por eso disfruto este hotel el personal de la recepcion es muy hostil... y entiendo que todo tiene un costo pero lo hacen de una forma que es muy agresiva
• Dayo (10/5): - Staff are exceptionally warm, welcoming and helpful. Will definitely stay here again any time I'm in Cancun. Big shootout to Rodrigo, always readh to help and showing up over and beyond Mosquitoes were a lot
• Connie (10/5): - Excellent service, spotless, gorgeous property
• Amelia (10/5): Un sueño - Esquisito un poco caro Todo me gusto
• Pedro (10/5): Magnificent - Beautiful
• Erica (10/5): - Nizuc Resort and Spa is absolutely beautiful and the perfect place to relax. The grounds are stunning, and the atmosphere feels peaceful from the moment you arrive. The spa is truly world-class, one of the best I’ve ever experienced, and the service throughout the resort was nothing short of superior. Every staff member went above and beyond to make the stay special. The food was consistently good, with a variety of options to enjoy. A special shout-out to Luis, who was especially kind and welcoming, his warmth and professionalism really stood out and made our experience even better. If you’re looking for luxury, relaxation, and exceptional service, I highly recommend Nizuc Resort and Spa.
• serhiy (2/5): - The reason it’s 1 star is the following; Food is Very expensive and doesn’t reflect money spent- not 5 star quality Beach is terrible 1 star not 5 Breakfast is terrible The only good thing is the Room- so if you want to stay in the room in “5 star” resort- it’s your choice

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