Holiday Inn Express Pembroke by IHG

Location: 8 International Drive, Pembroke, ca

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Facilities for disabled guests
• Non-smoking throughout
• Grocery deliveries
• Heated pool
• Salt-water pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Access to health care professionals
• Delivered food - securely covered
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Golfing on site
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Swimming nearby

Rooms Available

• Suite, Multiple Beds

  2 Queen Beds and 1 Double Sofa Bed

  291 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - Cable channels

  Food & Drink - Mini-fridge, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, bathtub or shower, a hair dryer, and towels

  Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Bedsheets provided

• Queen Suite with Two Queen Beds and Sofa Bed

  This suite includes a sofa bed, wet bar and 37-inch flat-screen TV.

  Max Occupancy: 6 (6 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

• Standard King Room with Mobility Accessible Tub

  This room includes wheelchair accessible grab bars and a hand-held shower head.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

• King Suite with Sofa Bed

  This suite includes a sofa bed, wet bar and 37-inch flat-screen TV.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

• Standard King Room

  This room features a 37-inch flat-screen TV, microwave, fridge and tea and coffee-making facilities.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

• Standard Room

  Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

• Standard Room with Two Queen Beds

  This room features a 37-inch flat-screen TV, microwave, fridge and tea and coffee-making facilities.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

• King Suite with Mobility Accessible Roll-In Shower

  This air-conditioned suite is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

Guest Reviews

• JoAnne (10/5): Another time will make use of pool and exercise facilities. - Good location easy access, close to Irving Gas Bar and Restaurant (the best pies!) Would have preferred bar soap, but small disappointment.
• Alexandre (9/5): -
• Peter (1/5): this hotel should be shut down by health unit until sewer gas problem is resolved. surely illegal? - had to go to a restaurant instead smell of sewer gas throughout lobby upon arrival. smell of sewer gas on 4th floor as soon as we exited room.
• Elizabeth Rebecca (10/5): -
• shamela (7/5): -
• Khaled El-Sayed (10/5): Fabulous - Location and overall experience N A
• Dana (10/5): -
• kailyn (10/5): -
• Doretha (8/5): -
• Pete (8/5): Overall great stay - Breakfast was great, beds comfy, love the dove products Would be great if breakfast could b offered at 6am on weekends
• David (9/5): Excellent two night stay. - Clean, quiet and good breakfast. Friendly staff.
• Pamela (10/5): -
• traveller973 (10/5): Very good hotel et this price point - This was a surprisingly good stay. Excellent value, modern good size rooms. Very friendly staff and overall a positive experience
• Brandon (10/5): -
• Gaetan (9/5): - Location of restaurant, very good restaurant excellent One of top 3 hotel stayed at
• Brouse (8/5): I'd stay again. - It was a nice, clean standard room with expected service and breakfast.
• Qureshi (9/5): -
• Raheela (10/5): Great - Room size, bathroom shower, calm view etc Breakfast options were limited
• Tamra (10/5): -
• shubhcharmie (2/5): Very bad experience for being a loyal customer to Holiday Inn Pembroke. - Reserved a room for two nights for business purpose. On first night on arrival found that no power available. Hot staff still wanted me to check in dark room without power otherwise I lose reservation for one night. Being a good customer to IHG/Holiday inn went back on 2nd day to stay for two nights. Still This property management charged me for a night i did not stay/check in due to power unavailability. There is no respect for being a loyal gold elite IHG member at this property.
• Phil (8/5): It was adequate -
• Liang (10/5): -
• Denis (9/5): -
• Gudrun (9/5): -
• David (8/5): - Propre, bien situé Pas bornes de recharge rapides disponibles dans la région.
• Lyndsay (10/5): - Clean and comfortable
• Darlene (10/5): - Great staff, they take great care of the pool. The hotel lobby was very clean and accessible. NA
• Judith (10/5): - This is possibly THE nicest hotel I've had the pleasure to stay. Amazing breakfast choices too!
• Roy (3/5): -
• Henry (6/5): - Rooms were great, cable tv needs to updated. Especially during baseball playoffs
• Robert (9/5): -
• Lane (10/5): - Nice and clean.
• Darrell (10/5): It made a family wedding weekend just lovely place for us to stay - How clean and friendly all the staff were it made our stay lovely. The breakfast also each morning was perfect could not fault it Maybe say about night blind in room as we had to call down to reception as too bright until they told us about blind behind net curtains
• Herbert (10/5): - The place was clean and quiet, and everything - doors, plumbing, internet, etc - worked (which is more than can be said about a lot of places these days).
• McAuley (3/5): The stay was excellent except for the fact that I couldn't get the TV to work - very frustrating. - Everything was excellent except the fact that the TV didn't work. Couldn't get the TV to work although I followed the instructions. This is the second time that this happened. Will not be staying at your hotel again.
• Igor (10/5): - Friendly, attentive staff, clean room and gym facility, good breakfast. Also nice, quiet location, 5 min drive from downtown. Would stay there again!
• August (10/5): Een goed verzorgd verblijf en lekker ontbijt - Mooi en verzorgd hotel in een rustige omgeving de kamer was zeer netjes.Het personeel was vriendelijk en behulpzaam. Het ontbijt was verzorgd met ruime keuze en lekkere pannenkoekjes de ontbijtdame was heel vriendelijk. De bedden waren prima
• Linda (10/5): - It was a good location
• Jennifer (9/5): -
• Luo (10/5): -
• Margo (10/5): - Friendly staff, convenient location!
• Maude (10/5): -
• Cheryl (8/5): - The breakfast was great compared to other hotels
• JAVIER (7/5): -
• Robert (5/5): -
• pascal (6/5): - La chambre spacieuse avec cafetière, micro-ondes, réfrigérateur. Anglais obligatoire, le personnel ne parle pas le français et ne se force pas à le parler. Petit-déjeuner restreint et sommaire uniquement du miel et du sirop d'erable, pas de confitures ni Nutella. Pas un bon rapport qualité prix. Tres déçu et pourtant j'ai dormi dans plusieurs hôtels de cette chaine
• Andrew (8/5): - They let dogs in so you’ll hear barking from time to time and while having breakfast, there was a huge dog drooling all around where you pick up your food.
• Michael (10/5): - The staff was very helpful and empathetic.
• Kirk (10/5): - Got there late due to various travel problems. Check in was very smooth and easy.
• Eva (7/5): -
• Julien (9/5): -
• Joy-Lynn (10/5): - I liked how close it was to our destination but also the staff were great real friendly and there was lots of people using the pool and gym when we came they did amazing at keeping on top of stocking towels and keeping the area clean in both areas as well as elevators and hallways.
• Elizabeth (9/5): Our room was nice and large with two queen size beds, a comfortable armchair. The water pressure was great and we heard - It was very quiet, no street traffic no loud noises from outside, was very close to the main highway. The toilet made very odd noises when you flushed it, it sounded like a kid crying. We did not report that to Management because we figured that it was just the way that plumbing worked. Also, the office chair was very uncomfortable and I would not want to sit at the desk and work for very long. If that was the chair I had to sit in.
• Michael (9/5): Wir haben sehr gut geschlafen. - Der Pool war gut. Das Frühstück war lecker- es gab 2 verschiedene Omeletts. Die Lage ist etwas abseits.
• dave (8/5): Our stay was excellent! - Everything was good! Friendly staff. Nice pool and breakfast was great! No hot tub
• Qiliang (8/5): -
• X94FQjoanned (2/5): GAVE ME THE WRONG ROOM AND CHARGED ME A PET CLEANING FEE!!!!!!! - I called on the evening of July 21st for a room and told them I was travelling with my dog. The front desk attendant said that they had a room for me and I told them I should be there in about 20 minutes. Upon arrival I checked in and asked them why they needed all of my information as I was an IHG member and it should be on file. They told me they could not find me under my name so I told them to look under my wife's name and they found it. I told them that my wife had passed away late last year and I did not have a chance to change the profile. Once booked in, I then walked my dog past the front desk in plain view of the attendant and went to my room. Later in August I received my Visa statement and noticed that the charges at the Holiday Inn in Pembroke were unusually high. I called the hotel and the person (Sabrina) I dealt with told me that I never told them I had a dog and that is why they charged me for the extra cleaning for the room. She also added that when I checked in I told the front desk attendant that I had two dogs but my service dog passed away. After which I replied I have travelled extensively through North America and always told the Holiday Inns that I stayed at that I travelled with a dog. I told her to check my previous stays and I mentioned several. I also told her to call my vet to see if I ever had a service dog. She replied that Michelle or Lorraine (manager and head of housekeeping) would get back to me on Monday. No one called me and when I called back, Sabrina told me I could talk to the front desk attendant who took my reservation. If I wanted to sneak my dog into a "non dog" room I don't think I would have brushed her and left the hairs in the garbage can in that room. I would never stay at an IHG hotel again as their are other chains out there that would not charge you if they make an error. I travel down South every year and I stayed at IHG hotels at least 4 times a year but this is it.
• Daniel (8/5): -
• Maria Fe (10/5): - I had a fantastic stay at the Holiday Inn! The hotel room was clean, and the breakfast was excellent. I also want to thank Expedia for their assistance in booking a new hotel after my initial booking was full. It was stress free experience booking. Thank you!
• Colette (9/5): - The room was large, clean and comfortable. Location was great. Breakfast selection was limited but okay.
• Brenda (10/5): - Staff were very friendly and helpful
• Alexander (6/5): - Bathrooms dated. Small bath tub. Pool walls were slimey. Comfy clean beds, great staff surprisingly delicious breakfast wide variety of food and all fresh and constantly restocked, above avg for hotel breaky. Over all, for what you pay you get 7.9/10 work of your money.
• Taylor (9/5): We spent over a week there previously and love the staff, breakfast, location and pool! -
• Uchenna (9/5): Great place - I like the complimentary electric vehicle charging. I will likely stay there again or recommend it to friends because of that.
• louis pierre (8/5): Good stop for road trips - Close to highway Not much, just the Loud ac in room / few missing items for breakfast
• alistair (7/5): -
• Lindsay (10/5): - All good! Friendly and helpful staff.
• Hooman (10/5): -
• Priamo (7/5): -
• Ryan (10/5): - We had a great stay! Everything was top notch and the staff were super helpful!
• Douglas (9/5): A Gem in Pembroke - Lovely, clean, quiet hotel. Very comfortable bed. Breakfast was very good. N/A
• Teresa (8/5): - Client service was very good, they were friendly and polite. Room itself was nice and clean each day of my stay.
• lepinski (6/5): - Like the simplest way of checking in the staff are very considered especially when I had my heart attack The only upsetting thing was that the phone did not work in the room when I went to dial the desk I had to use my cell phone to call 911
• Adrian (7/5): -
• Vanessa (10/5): - Had a great stay. Reception was friendly. The hotel looked new and clean.
• hanna (10/5): - Excellent customer service!! Everyone is so nice here
• Mandy (10/5): - the hotel check in was really easy and my nephews love how fancy it was. we headed right for the pool which is clean and refreshing. the room is clean and the beds are comfortable. 10 out of 10
• Tyler (10/5): - New hotel with a friendly staff and clean rooms, what more could you want?
• Shannon (10/5): -
• tina (10/5): - Staff was very friendly, the breakfast was great, i would definitely stay here again
• Stephen (2/5): Horrible experience. Will not return. - Customer service was lacking, pool was scummy, dirty used face cloth in the shower stall. Opened can of beer left in the fridge. We had to switch rooms, air conditioning was not working. We were moved from the suite we paid for and moved to a room for disabled people. So did not get what we paid for. Spent the Monday out in town came back to room and we were locked out of our room. No apologies no explanation. Customer service was rude. Will not be returning.
• Anne (10/5): - Beautiful grounds
• Peter (10/5): Nice place to stay - This was a good stay, and we enjoyed how clean the room was and especially the kindness of the staff.
• Adelaide (10/5): - Staff was very friendly, good breakfast & the place was very clean. Definitely recommend staying here & will be back!
• Daniela (10/5): - Excellent location.
• Richard (10/5): - Breakfast was great, good friendly service, Give it a 10
• Robert (10/5): - The property was close to the Trans Canada Highway
• Brownlee (10/5): Exceptional -
• Lauren (10/5): - The staff were incredibly friendly. Hotel clean and quiet. Excellent all around!
• Marion (9/5): Superb - Breakfast was hot ,several choices & very good .
• Carolyn (8/5): Very good -
• Stuart (10/5): - This party was very clean, family, friendly, and the staff professional courteous, and got the job done. The breakfast was great. The pool was lots of fun.
• Lynn (10/5): - Staff extremely helpful and pleasant. Customer service is steller
• Gerald (10/5): - Nice and clean, a very nice place to stay.
• Peter (10/5): - Short stay but the family enjoyed it. Clean, great staff and a nice breakfast.
• Joseph (10/5): - Very quiet, good breakfast, clean
• Gertha (7/5): Exactly what we needed for our trip. - Adequate. Pool facility needed some cleaning.
• Simon (10/5): - Just Perfect!! Coming back here for sure
• Lance (8/5): - It was fine. Clean, especially. Thanks
• Aayushi (8/5): - Clean property

Photos