Satoyu Mukashibanashi Yuzanso Ryokan

Location: 1-9-28 Ogoto, Otsu, Shiga-ken, 520-0101, Otsu, JP

Star Rating: 3 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Books
• Free WiFi
• Luggage storage
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Outdoor pool - seasonal
• Elevator
• Gift shops or newsstand
• Shopping on site
• Safe-deposit box at front desk
• Multilingual staff
• Front desk (limited hours)
• Free train station pickup
• Free self parking
• Free train station drop-off
• Books
• Water dispenser
• Wheelchair-accessible spa
• Wheelchair-accessible pool
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Japanese Style Room (Sanyaso) with Open-Air bath

  5 Twin Futons

  391.4-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Entertainment - LCD television

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Detached private bathroom, spring water bathtub

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Slippers
  • Bidet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Private bathroom (not in room)
  • Spring water bathtub
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Japanese Style Room (Hoshi no Shizuku)

  5 Twin Futons

  388-sq-foot room with partial lake views

  
  

  Internet - Free WiFi

  Entertainment - LCD television

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Private bathroom, slippers, free toiletries, and a hair dryer

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Slippers
  • Bidet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Executive Satoyama (w/Open Air Bath+Twin)

  2 Twin Beds and 6 Twin Futons

  861-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Entertainment - LCD television

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Detached private bathroom, spring water bathtub

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 8 (8 Adults)

  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Slippers
  • Bidet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Private bathroom (not in room)
  • Spring water bathtub
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Japanese Style Room (Satoyama) with Open-Air bath

  6 Twin Futons

  538-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Entertainment - LCD television

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Detached private bathroom, spring water bathtub

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Slippers
  • Bidet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Private bathroom (not in room)
  • Spring water bathtub
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Satoyama Suite, Non Smoking, Lake View

  2 Large Twin Beds and 2 Twin Beds

  861-sq-foot room with lake views

  
  

  Internet - Free WiFi

  Entertainment - LCD television

  Food & Drink - Room service (limited)

  Sleep - Bed sheets

  Bathroom - Detached private bathroom, spring water bathtub

  Practical - Safe and phone

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Slippers
  • Bidet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Private bathroom (not in room)
  • Spring water bathtub
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• Samuel (10/5): - Yuzanso staff was amazing and courteous. During dinner service staff was very attentive and explained the meals he maximize experience. The area didn’t have much to do but close to train station (Yuzano staff offered free shuttle rides to and back from station)
• Mori (10/5): - 同級生の旅行、6名で利用させて頂きました。 宿泊したお部屋の、エグゼクティブ里山（和洋室）は掘りごたつの和室があり、夜もその部屋でみんなでワイワイくつろぐことができ、楽しい時間を過ごさせてもらいました。 夕食で出して頂いた、鰻のじゅんじゅん鍋も鰻が焼いてあり香ばしく、とても美味しかったです。夕食、朝食ともに沢山の品数でお腹いっぱい美味しく頂きました。 部屋の露天風呂も、大浴場もどちらも最高でした。 機会があれば、また利用させて頂きたいと思います。
• Katie (8/5): - Nice area but a little difficult to get to if you plan on doing anything outside the hotel
• Sammi (10/5): - The staff were very friendly and helpful. They have several staff that are able to speak some english so that was a great help because my japanese is limited. My family had a comfortable stay and had a great time at the onsen!
• Verified traveler (2/5): フロント の不行届 スタッフの教育 - この度は残念ながら、良い評価を差し上げられません。二、三十年前から何度も楽しい想い出を頂いたのに大変残念です。 規則もてなしの点で以前より失望の念を抱きました。孫が楽しみにしていたブールが時間的に全く使えなかったことは期待はずれでした。その上今回は何よりフロント スタッフの不行届な思い込み軽率な 判断で実に不愉快な思いをいたしました。 駐車場の管理体制が事の発端ですが 一連対応スタッフの教育 に問題があると思いました。部屋でお詫びされ朝食の際心遣いを頂いたかた、全てのスタッフの皆さんを責めるわけではありません。 客の立場に立脚したホスピタリティーの対応教育を経営者の方どうかもう一度 心して考え直して下さい。。 アルバムにある三代に渡る雄山荘での過去の楽しい家族写真が空しく思います。 貴社のより一層の奮闘を願います。
• MAMIKO (10/5): - 久々に家族でゆっくり過ごせました。 ありがとうございました。
• NAOKO (10/5): - 食事が 品数も多かったですし、食材も 料理する方の腕も すばらしく、器も美しかったです。食事するところも プライベートな間仕切りがあり、とても良かったです。
• Sena (10/5): - スタッフの方の対応が非常に丁寧で心地よかったです、ありがとうございました^_^
• TAK FAI (10/5): - Excellent Lake Biwa view on 9/F. The room in 9/F is new decorated and contains modern facilities with Japanese classic style. The private hotspring is good. The Japanese breakfast included is also good. The bath room should have curtain for guest who is shy. The location is very peacful but no convenient store or any facilities nearby. Need to drive car by 3 minutes to the nearest convenient store.
• Tammy (10/5): - We loved this ryokan experience! It had everything we were hoping for. Dinner and breakfast were magnificent, the multi-course meals had us full and pleasantly surprised. We love the private onsen and yukata as well The staff here were super helpful and wanted us to have a nice stay. Most of them can help in basic English, but there were a few who you have to take out the translator for which was not a big issue
• Alex (10/5): - Staff is extremely hospitable and helpful. I really liked how they gave me a ride to the station every morning. Breakfast was also very traditional and delicious. I felt like I got a good Japanese experience staying here, honestly I wish I stayed longer. Definitely planning to make another trip to Japan soon, and I would stay here again in a heart beat! :)
• Julie (10/5): - Personnels très attentionnés
• Seo (10/5): 최고에요 - 장점 : 한국인 스태프, 자연관경, 식사, 넓은 방 단점 : 산중턱에 있어서 주변산책 어려움, 근처에 갈 곳이 없음 온천 하나만 봐도 다시올만함, 친절함, 가성비 좋음 또 오고싶어요
• Rahayu (10/5): - We request for a room with private onsen.They accomodate our request for halal dinner and breakfast. Transport provided to/fro the hotel which is convenient. They also made up our bed while we had our dinner
• TXHUJ (10/5): - We stayed in satoyama room with 5 people, which was perfect fit. We enjoyed our room with the open air bath and shower outside, a living room and the sleeping room. The room had 2 separate toilet rooms. Breakfast and dinner were of japanese cuisine, amazing!! We used the public bath and it was beautiful. Hotel perfect for watching sunrise. It was beautiful view of lake as well. The hotel also had a little arcade and a wine bar and cafe and had massage services. They helped us carry our stuff to them room and during meal times they made our rooms. We had a very pleasant stay!
• Chun Hung (10/5): - 值得一去
• Shinyl (10/5): - I am absolutely obsessed with this hotel & will be back for my next trip to Japan. staff were extremely accommodating & helpful despite any language barrier (easily solved with google translate). the amenities alone are amazing & don’t get me started on the breakfast! please be sure to book yourself breakfast for at least one or two days so you can experience it. one of my favorite meals in the entirety of my trip.
• Laura (10/5): Amazing onsen experience - Amazing view from room and great dinner and breakfast served in a private room. A fantastic onsen experience.
• Loraine (10/5): Wonderful and memorable stay! - It was a wonderful and memorable stay! Staffs are patient, helpful and polite. The room room is very spacious and clean. We enjoyed the hot spring bath with beautiful city and lake view as far as our eyes can see. The Japanese breakfast was the highlight of our trip. We enjoyed the food very much.
• Tetsuji (8/5): - 部屋からの景色が最高でした。
• YEE KI (8/5): - 房外望湖景，房內有溫泉，可以2人同時使用。因大部份房內都有溫泉，大眾溫泉人不多, 亦可以好好享受。 食物好好，晚上有燒肉早上有燒魚。旅館規模大，多本地人住，有車接送，司機都很好。 沒有夜鳴拉面同冰條之類, 建議在雄琴車站便利店先補給零食再入住。
• sui ki (10/5): - 一泊二食 房間有air bath 06:00-21:00可以開bubble 變成按摩浴池 晚餐，有刺身，近江牛鐵板燒， 魚shabu shabu 餐廳會寫好晒名安排你放鞋嘅位置，同埋入座嘅位置都會有你個名喺度 如果怕悶，酒店都有少量嘅遊戲喺餐廳出 如果想夜晚飲酒，又有間酒吧，我哋就叫咗杯呃like嘅嘢飲 我可能大部份人房間都有air Bath，所以我去大浴場參觀的時候，裏面係冇人，係走嘅時候先至有一個人入 我都好鍾意咁寧靜，同埋咁小人嘅環境
• vic (10/5): - 各樣都很好，但是浴室在室外，和注入溫泉水需時。
• Hwang (10/5): - 최고의 료칸. 한국 직원있어 편리
• ?? (4/5): - 1. 温泉風呂付の和洋室に宿泊。　 　家人が大浴場使用できないためにそれを選びました　　 　が、お湯の出が悪くフロントに問い合わせのところ 　「大浴場で入浴できます」との回答。 　だったら風呂付の部屋を選びません ２．夕食、朝食共に凡庸。 　夕食は３種類の卓上で加熱する　鍋物、蒸し物、陶板　　 　焼きで調理して出される品数が少ない。３種類の卓上　　 　加熱の品々で豪華にみえるが、手抜きと感じた。 　 　
• Shuk Yin (10/5): - All staffs are very friendly and politely. Dinner and breakfast deliciously.
• Man Pan (10/5): - 溫泉舒適、私人溫泉體驗良好, 懷石料理晚餐十分精緻、服務好
• JONGUN (8/5): - 다소 낡은 느낌이 들기도 했지만 편하게 온천욕을 즐길 수 있어 좋았다.
• Wah Kit (10/5): - Good
• Tanmeng (8/5): - Very traditional Japanese ryokan. Vast majority of guests are Japanese and so is authentic but also a bit weird… that’s to say, it doesn’t cater to foreigners. Can’t decide if the decor is stuck in the 1980s or if this is just Japanese taste. We had one of the fancy rooms with a private lounge and a private bath tub (could fit 2 small people) overlooking the mountain and lake. This was lovely. Public baths were on 3rd floor, but we didn’t use those. Stayed for 2 days, so ate 2 elaborate dinners and breakfast. All multi course and to Japanese traditional meal etiquette. I’ve never seen so many little dishes. Don’t quite understand the balance of tastes. Loved the wagyu beef and the soup broth with fish. So many elements. This is definitely a place for authenticity. Can’t say I enjoyed everything I ate, but I appreciated it. Oh and we slept on the floor.. on traditional bedding. I don’t feel the need to do that again. Altogether a good experience.
• Greg (10/5): - The rooms were spacious and wonderful, and the staff were all very nice
• Kylie (8/5): - We stayed here for one night… just as something different, as we both have never stayed in a Ryokan before. The Satoyama suite was one of the nicest rooms we’ve ever stayed in. You could tell that it was recently renovated/brand new. It also offered a perfect view of Lake Biwa and the surrounding Otsu area. The open air bath and shower was also a nice touch. We took the train from Kyoto to Ogoto Onsen Station. Once you get to Ogoto Onsen Station there is an area where you can call the hotel and a shuttle is sent to pick you up from the station. It was very nice, especially after lugging our bags around stations all day long. Check-in was super easy; the first question they asked us is if we spoke Japanese. We did not. The person who helped us spoke really good English. Everyone who helped us out was super friendly and accommodating. Since we were also considered VIP because we were staying in the suites we got unlimited free snacks and drinks if we showed our room key downstairs. The only gripe I had was the fact that we didn’t realize that we only paid for breakfast the next morning and not dinner the night we stayed. The only way you can get in for dinner is with a timed ticket which they only gave us for breakfast. They stop serving dinner around 8pm and only begin with room service after dinner is done being served. Since it was a long walk into town from where the hotel was located we had to wait until 8pm for room service. Other than that, the hotel was lovely.
• Hoi Kiu (8/5): - Hotel is too old, no facilities
• Jason (10/5): - It was a relaxing stay. Food was amazing. Convenient and easy for non Japanese people to get to and also very accommodating staff. My only complaint with my stay would be the fact the beds were not that comfortable. Especially considering the prices being asked.
• SONIA (10/5): The most wonderful place to enjoy in our trip. - We enjoyed very much! For sure we will visit again and will recommend to our friends. Thank the staff - they were all very professional and friendly.
• Miki tabata (8/5): - 掘りごたつになっていて足も楽でミニキッチンも着いていて今までにはない旅館かなあと思いました。 帰りも外のサクラの所で愛想良く写真取ってくれました。
• Hannah (10/5): - The staff was extremely nice and accommodating and our dinner was very fancy!
• Shota (8/5): - 露天風呂付部屋に泊まったが、夜景も早朝の景色も良く、深夜でも早朝でも入浴可能なのでゆっくり部屋でくつろげた。
• Annaleta (10/5): - very good ryokan, we had the private onsen and it was excellent. cleaners kept taking away the tatami room's bedding, it was a bit annoying. understandably English isn't their first language but i would expect slightly better business English in a hotel with non-japanese speaking guests. kaiseki was exquisite.
• Ka Lok (8/5): - Very good
• MASAYUKI (10/5): - とても静かで落ち着いていて、スタッフの皆さんはあたたかい丁寧なもてなしで、お料理も美味しく、温泉は心地よく、とてもいい思い出になりました。ありがとうございました。
• Verified traveler (10/5): 유잔소 짱 - 개인 노천탕이 있어 이곳으로 숙소 이용을 했는데 너무 만족스러운 이용이였습니다. 료칸도 너무 마음에 들었구요 직원분들이 다들 친절하셔서 너무 좋았습니다. 일본어에 서툰데 한국인 직원분까지 계셔서 너무 편하게 체크인도 하였구요!
• Verified traveler (8/5): ゆっくり出来るお宿 - 3回目の利用です。 1.2回目は仕事での利用だったので是非プライベートでゆっくり利用したいと思い念願叶い利用しました。 大浴場は快適でした。コロナ禍の中、人数制限をされており、安心して入浴できました。 お部屋は当日にグレードアップ（有料）をお願いし、お部屋に露天風呂がついているタイプに変更頂きましたが、湯船が非常に狭く残念でした。 夕食は満足しましたが、朝食は質素に感じました。 全員がタバコを吸わないのですが、グレードアップの際に確認頂けず、吸わない私たちにとっては匂いが気になりました。 さくらが咲く時期にまた行きたいです。
• Verified traveler (10/5): 大満足 - 部屋も広く、2人で過ごすには贅沢なら空間でした。　露天風呂付き部屋に宿泊しましたが、気候も気温も景色もお食事も、そして温泉質も大変良く、2人とも満足しました。 また、こちら方面へ出かける際には、リピートしたいと思っています。
• Verified traveler (10/5): 文句なしです - 家族3世代で利用しました。 おごと温泉はいろんな旅館を利用しているのですが、今回初めてこちらを利用させて戴きました。 思っていたより、大きなロビーと建物 子供の遊べるスペースもあり、子連れにはとてもありがたかったです。 館内の作りがややこしく、何度か迷子になりましたが、それ以外はとてもコスパの良い旅館です。
• Kazutoshi (8/5): 琵琶湖を一望するお風呂が最高 - 琵琶湖を一望する露天風呂に、小ぶりなサウナなどお湯が素晴らしい。朝食のみのプランだったので、夕食は20時から開店する館内施設を利用。メニューもそこそこあって、楽しめた。
• MICHIKO (10/5): 最高！ - 天候にも恵まれ景色もとても素晴らしかった。 食事も食べきれないほどの品数で 鮮度も良かった。 大浴場が少し遠かったけど お部屋の露天風呂があったので 何回も入れました。 露天風呂から見た夜景も最高でした！
• Chao-Ching (4/5): - Old Dirty Bad location
• norio (6/5): 部屋以外は良かった - チェックインが遅くなりましたが親切に対応していただきました。 ただ、部屋は非常に狭くドアに隙間があり廊下の光が見えていました。朝食は指定席でした。食材も地元のもので料理されており良かったです。
• Verified traveler (6/5): - The spring water is not satisfying, Seems like it is not a pure one .
• F (10/5): - Very spacious and comfortable ryokan to stay. A lot of Japanese local food was served during dinner. We had very pleasant interaction with the two attendants that served our dinner. One lovely elder lady who tried to speak English to us and a younger lady that accompanies her; kept us entertained throughout dinner. Transportation provided to and from the nearest train station. Overall very nice stay. Also offer halal menu.
• Michiko (10/5): - Our room was spacious with a good view of the lake. The 12 course meal was excellent, though too much to finish. The futon were a little hard and we missed having chairs to sit on. All in all, however, we found the hotel, food, and service tro be excellent.
• Samia (10/5): Amazing dinner - Amazing halal traditional dinner was one of the highlights of our trip!
• YAN (10/5): Overall, lovely - Wonderful atmosphere and beautiful room. The hotel staff are very sweet but they can be quite obstrusive. I think it's cultural. You cannot miss the breakfast slot or they'll call your room and even come up personally to check on you if you miss their call. Overall, a lovely stay. Thank you!
• shimada (8/5): おもてなしの宿、眺望良し！ - ビジネスプランということで、お世辞にも部屋は広く無くベットも畳の上に薄いマットが敷いてある程度でした。 部屋の位置も、エレベーターの真ん前なので少し騒がしい感じでした。 大浴場は、開放感がありました。打たせ湯などもあるので、満足度が高いです。 夕飯は館内の居酒屋で頂きました。料理は美味しく頂きましたが、食事中に伝票のサインを求められがっかりしました。 通常のプランなら、満足度はもっと高いのだろうと思うと残念です。 フロント、ホールスタッフなどのサービスが良かったので、またお世話になりたいと思います。
• Verified traveler (2/5): - This was by far THE WORST property I have ever stayed in. I understand I’m in a different country, but NO ONE spoke English not even a tad it was all hand gestures and that would have been ok if everything else wasn’t AWFUL. We checked in at 3 and were on top of hill with nothing surrounding and had been traveling all day. We wanted something to eat before dinner but NOTHING was open until 8pm. They had a gift shop in the lobby but it was mostly food items to take home, i opted for an ice cream. We went back to our room which was DISGUSTING i took pictures that i wish i could load because it was AWFUL we tried to get another room but again there was a language barrier. So 8pm rolls around and we’re ready for dinner... they served me a frozen pizza that was taken out of the wrapper and STILL cold, my husband got some sort on fish oh and we had bar nuts, our bill was 50$! You’re joking me, right !? I honestly cannot stress the fact of how AWFUL, GROSS and OUTDATED this hotel is. NEVER AGAIN
• Jennifer (6/5): - We had a private onsen but it was 'occupied' with green flying flies throughout the night, thus we did not have a chance to use it.
• youngmi (6/5): 흡연방은 절대 선택하지 마세요. - 룸이 없어서 어쩔수없이 흡연방을 선택하였는데. 코가 아파서 못 있을 정도로 냄새가 나서 방을 변경하였습니다. 변경하는 동안 그쪽 직원분과 살짝 불쾌한 언쟁이 오가긴 하였지만 다른 한국인 직원의 친절한 안내를 받아 괜찮은 방으로 옮길 수 있었습니다.
• Tsung Tang (8/5): A nice day out - A 15 minute walk from the station. the hotel oversees the Biwako lake. The room is a bit small but sufficient for a night. the breakfast and dinner are satisfactory with local delicacy.
• Verified traveler (6/5): 노천탕 굿! 가이세키는 쏘쏘 - 노천탕에서 캔맥주 마시며 힐링타임을 즐길때 제일 행복했어요. 음식은 좀 별로였네요.
• Tera (10/5): - Amazing food, futon, and bathing facilities. Private outdoor tub with good view that can accommodate two adults. Great place to relax for singles, couple, or family.
• Verified traveler (4/5): - 沒有遇到可以說中文的員工，房間很小很小，設施也很普通收費金額太貴一晚US$230！不值得的花費
• SEUNGHWAN (10/5): - 직원분들 친절하고 좋은 추억남겨서 좋았고 무엇보다 전망이 멋졌습니다. 특히 아침풍경은 힐링이었어요~
• Mel (10/5): - Very easy access as you can call hotel for free shuttle pick up when arrive at Ogoto Onsen Station. It's located in a residential neighborhood & decor is old fashioned. Friendly & welcoming staff. Our room is spacious w/a separate sitting room overlooking Biwako. The private open air bath is very open than expected. Enjoyed the tatami beddings. Public baths are clean & very relaxing. There are a family mart & a noodle restaurant at the bottom of the hill. Take about 20-min walk. Breakfast is great. Overall, we had a pleasant stay!
• Verified traveler (10/5): - 中居さんとこどもが仲良くなってました。すごい。
• Verified traveler (10/5): 다시 가고 싶은 료칸 - 석식,조식 전부 다 맛있었어요. 방에 있는 자쿠지도 자쿠지지만 대욕탕에 있는 노천탕이 너무 좋았어요. 직원들도 너무 친절해서 좋았습니다
• Verified traveler (8/5): 全体的に満足 - 少し値段は高めですが、館内設備、温泉、お部屋に高級感を感じる設備でした。アルコールの自動販売機がほとんど売り切れていたのが、少し残念でした。
• Rnb (10/5): - Enjoyed our open air bath. Dinner and breakfast was a true kaiseki experience with so many dishes to try.
• Linda (8/5): Great for a one-night onsen stay experience! - Nice ryokan onsen stay for a night with nice dinner! The onsen is nice: must try the outdoor onsen. Staff are friendly and helpful. Easy getaway from Kyoto / Osaka and very convenient & fast by train.
• Verified traveler (10/5): - Great experience. Took the train to Ogoto Ibsen station. There is a cell phone on a chain to contact numberous hotels, don’t need a pay phone. Called the hotel and was picked up by shuttle bus in 5 minutes. Staff greetings and instructions were excellent. We had the private in suite Onsen and kaiseki dinner and breakfast. Would visit again
• Verified traveler (10/5): 모녀여행 - 깔끔하고 식사가 정말 맛있습니다. 대욕탕 좋아요!
• Yung (6/5): 一般啦，本來可以評好些 - 酒店職員話busy，唔理漏了取少睡衣我們。但食物可以，而酒店司機好好，我們無book shuttle bus都承諾10分鐘後回載我們。
• Chi-min (8/5): - 很棒的温泉！
• Poon (10/5): - 酒店清潔衞生，員工服務態度好細心，交通接駁方便。 陽台可以看到琵琶湖美景，景色優美。 退房時可以協助付費把行李送至京都塔。
• HJ (6/5): 평범한 호텔 - 호수 주변의 온천을 기대하고 방문했지만 호수와도 거리가 멀고 전선이 시야를가려서 전망도 만족스럽지 못합니다. 베란다에 욕조가 있어 창밖을 보며 탕욕을 할 수 있지만 실제 목욕은 방 건너편 욕실에서 하고 방을 가로질러 나와야 가능합니다. 방 청소는 잘 모르겠지만 조금 냄새가 나서 편안하지는 못했습니다. 특히 대욕장 이용여부와 상관 없이 목욕세를 따로 청구해서 지불해야 했습니다. 이점은 미리 호텔을 예약하고 선불할 때 알지 못했던 점이라 무척 불쾌합니다. 한국말을 하는 직원이 있다고 해서 방문했는데, 아주 잘 하는 편은 아니지만 상당히 편했습니다.
• GUN (8/5): - 역 주변에 아무것도 없어서 교통이 불편합니다 가장 작은방으로 해서 후회했습니다 저녁도 가격에 비하면 아쉽습니다 하지만 온천이 모든 평가를 뒤집었습니다 온천만은 강추
• hee (8/5): - 찾아가기 번거롭고 석식가와세키와 조식도 그닥이였지만..객실상태와 온천이너무 좋음...저녁에 호수를 바라보며 방에서 자쿠지하는거 완전힐링됨 ... 숙박비에 비해 음식은 개선이 필요함
• DUCK ZOO (6/5): - 프론트 직원 서비스 (태도) 개선 필요해 보입니다.
• Ron (6/5): Ryokan experience - Great experience of staying in a ryokan
• BAI (10/5): 추천해요 - 가이세키도 굉장히 맛있고 료칸도 너무 깔끔하고 리버뷰도 너무 좋았어요 주변에게 추천해주고싶어요
• Ben (2/5): - Hotel needs 100% renovation and Half board meals were nothing to eat. It's not Ryokan Kaiseki meals. Nobody could speak English. I don't recommend this Ryokan to anybody.
• Wesley (10/5): Excellent! - Great private open air onsen with a gorgeous view of lake biwa.
• Verified traveler (10/5): - Excellent.
• Amanda (10/5): 5/5, would come back again! - Absolutely wonderful stay. There is free pick-up/drop-off from the local station (Ogoto onsen -- you will have to call them yourself and you may need someone to speak Japanese to ask them, I've heard you can ask the station staff to call for you). Definitely do this, because the hotel is located at the top of a very, very steep hill (read: basically a mountain). While this affords gorgeous views of Lake Biwa and the surrounding mountains and town, it is NOT fun to try and hike up! Check-in was smooth and we were personally escorted to our room, where we were given an explanation of the facilities and mealtimes (in Japanese). I believe they have English-speaking staff as well, but it might better to have someone who speaks Japanese with you. Dinner and breakfast were scrumptious. The portions are small, as is traditional Japanese cuisine, but the taste was delectable and presentation was beautiful. We booked a private half open air bath in our room, which I highly recommend doing if you can afford to splurge. The night air was great and the view was beautiful. Our room itself was very clean and spacious. The public baths are a bit small but come with everything needed. You are given a yukata and slippers, towels, etc. There is an outdoor bath and indoor bath. There is also a gift shop on-site if you're looking for omiyage for friends/family. I'm really sad we only stayed one night -- wish we could have stayed a second! Highly recommended!
• Verified traveler (10/5): Spacious room, relaxing atmosphere - Hotel provides a shuttle service to and from Ogoto-onsen station, it was easy enough to contact them using the payphone located just outside the station. They allow you to choose dinner and breakfast timing from a few pre-determined time slots, and of course it was very reassuring to have the option of Halal meals. We had an in-room outdoor onsen bathtub which was nice, and quite an interesting experience. Apart from the small cafe, giftshop and library there's not much else to do - which is kind of the point, to relax and do nothing :)
• M (6/5): Nice ryokan near Lake Biwa - The rooms were clean and nice. Good onsen facilities. The food was okay, not as good as expected. The hotel staff were friendly. Overall okay.
• Haj A. (10/5): Unbelievably incredible staff, comfort and views!! - Honestly the best hotel I have ever stayed at!! The room was perfectly spacious, the bath which overlooked otsu city near Osaka was a dream! The hot springs were very comfortable, clean and relaxing. The food was authentic Japanese so it's very different from the western norm. Regardless I highly highly recommend.
• Verified traveler (10/5): Great ryokan experience - Great traditional Japanese room, excellent meal and service. Worth money
• Verified traveler (10/5): You get what you pay for - Pricey hotel but service is excellent and personalized. We had a halal breakfast and dinner set, food was wonderful. Private onsen was great but had expected it to be a bit bigger, too small to fit two adults comfortably, we had to go one at a time
• Verified traveler (8/5): - Kaiseki dinner and breakfast were good. Staff was helpful and kind. Onsen was clean and quite. Room was a bit old.
• Chiew Hua (10/5): Private onsen and halal food option - The stay was memorable because of the private onsen for our room as well as the halal food choice
• Verified traveler (10/5): Relaxing getaway from the city - The package that like we chose came with Halal dinner & breakfast. Food wise, you would not be left hungry after both dinner and breakfast. The servings might be small but there were about 8 courses in total (plus rice and desserts!) We had shabu shabu and crab here which were luxurious. The room was spacious. The futon was comfortable too. The staff were very friendly and accommodating too! No complaint at all (:
• Caroline (10/5): - The worst Japanese male manager at the reception I have ever encountered. Very impolite and have big attitude problems.
• Nas (10/5): Excellent choice - Halal food was delicious and well served. Room was clean and spacious.
• Liana (10/5): Good family stay, nice staff and great dinner - Quick breakdown, I only had one week to book a hotel and I was looking for a true Japanese B&B. Staff was amazing and very nice. Location is 10 minutes (car ride) from JR station. When you get to the station, ask the person in the station to call for your hotel ride. DO NOT attempt to go up that hill with luggage. There is not a walkway. The transport to and from hotel is included in price. Hotel grounds are large, you can tell that this place used to be very popular. Public bath is a++ for me. There's an outdoor one and indoor one. Grounds are kept clean. The highlight for me was the dinner. There was a lot of care put into the food. I had ordered the upgraded meal but Im not sure if I got it. Either way, I really enjoyed the meal. I loved it so much that I may come back! This was my second time trying a Ryokan and I enjoyed this one a lot. Downside, there is nothing in the area, so if you come here, you come here to relax and bath 3x a day. We only stayed one night and it was perfect. About 30 minutes from Kyoto.
• Niloufar (6/5): Liked the experience and the spa .hotel is huge. - The room was nice . Balcony was old . The Hotel intrance needs to be renovated .
• Shanna (8/5): Awesome place to stay at! - First off, it was a great experience! The room was Japanese style with tatami mats and the futons were very comfortable (and I can compare it to a not-so-comfortable futon we had at our later lodging). We had the open-aired bath on the top floor so we had a magnificent view of the mountains and trees. We stayed for 2 nights but were out most of the days so we didn't really explore the facilities other than the first floor and bath area which had a sauna, outdoor and indoor onsen. We had the kaiseki ryori twice and I must say it was quite a surprise. The second meal was better in our opinion but only because the first meal had a lot of unique traditional Japanese dishes that we just couldn't really stomach. But our hostess, Matsumoto-san was absolutely the best! She tried very hard to explain to us what everything was, was very sweet and even took our pictures for us. We would go back just for her! Very sweet older lady. All in all it was a blast and we'd definitely visit again if in the area. The shuttle service was also extremely helpful. Just know that you have to call the shuttle to pick you up at the station (there's a payphone at the station for those whose phones are on airplane mode :P)
• Verified traveler (10/5): Awesome stay - I enjoyed my stay! Spacious room, remarkable service! Free shuttle service from nearest station to the ryokan. Just have to give them a ring when you reached the station and the bus will be there in 5 mins. Very convenient. Nothing much in the neighborhood, but you won't have to go out as there are many entertainments provided in the hotel.
• Verified traveler (6/5): Disappointed. - Service is really poor. No one can speak proper English. I have to make 2 calls to ask for shuttle bus from station because the staff member couldn't understand English. Staff will put extra charge on your room bill without telling you because they don't know how to explain. Make sure you check your bill before you pay. Only recommend to Japanese speaker.
• Yoon Kyung (8/5): - The best of best. All was perfect.

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