Hakone Yumoto Onsen Tenseien

Location: 682 Yumoto, Ashigara-shimogun, Hakone, Kanagawa, 250-0311, Hakone, JP

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Garden
• Luggage storage
• Designated smoking area
• Elevator
• Breakfast available (surcharge)
• Wheelchair accessible parking
• Parking (limited spaces)
• Free self parking
• Banquet hall
• Covered parking
• Hosted evening meal
• Hosted evening meal (reserve)
• Wheelchair-accessible van parking
• Wheelchair-accessible on-site restaurant

Rooms Available

• Japanese Style Room, Shared Bathroom, Breakfast Included, Non Smoking (13 Square Meters)

  2 Twin Futons

  140 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Shared bathroom, a toilet with electronic bidet, free toiletries, and a hair dryer

  Practical - Safe and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet paper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Toilet with electronic bidet
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Japanese Western Style Room, Breakfast and Dinner Included, Non Smoking

  2 Twin Beds OR 3 Twin Futons

  474 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, a toilet with electronic bidet, and free toiletries

  Practical - Safe and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Toilet paper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Toilet with electronic bidet
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Standard Twin Room, Multiple View (No Bath-Room)

  2 Twin Beds

  237 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Toilet with electronic bidet, free toiletries, and a hair dryer

  Practical - Safe and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet paper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Toilet with electronic bidet
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Standard Twin Room (No Bath-Room)

  2 Twin Beds

  237 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Toilet with electronic bidet, free toiletries, and a hair dryer

  Practical - Safe and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

• Standard Twin Room, Breakfast Included, Non Smoking

  2 Twin Beds

  237 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Toilet with electronic bidet, free toiletries, and a hair dryer

  Practical - Safe and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet paper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Toilet with electronic bidet
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Japanese Western Style Room, Breakfast Included, Non Smoking

  2 Twin Beds OR 3 Twin Futons

  474 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, a toilet with electronic bidet, and free toiletries

  Practical - Safe and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Toilet paper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Toilet with electronic bidet
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Standard Twin Room, Breakfast and Dinner Included, Non Smoking

  2 Twin Beds

  237 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Toilet with electronic bidet, free toiletries, and a hair dryer

  Practical - Safe and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet paper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Toilet with electronic bidet
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Japanese Style Room, Shared Bathroom, Breakfast and Dinner Included, Non Smoking (13 Square Meters)

  2 Twin Futons

  140 sq feet

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Shared bathroom, a toilet with electronic bidet, free toiletries, and a hair dryer

  Practical - Safe and laptop workspace

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet paper
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided
  • Toilet with electronic bidet
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• Andreas (8/5): - Avkopplande spa
• Yukiko (10/5): Ftom Dallas, TX - This place is amazing! The staff, the facilities and food are top notch! I will warn you, if you have tattoos, you cannot use the public onsen bath. Such a relaxing place and will visit again! Thank you to the staff who were so kind, accommodating and very friendly!
• キミコ (6/5): - バイキングの味噌汁のマシンに味噌が入っていなく味がなかったり、コーヒーが粉とお湯が分離していたり、もう少し管理されるとよかったと思います。
• ?? (10/5): - いくら食べ放題が楽しみで行きましたが、他の食べ物も作りたてのものが多くで、食べすぎちゃいました！！ 食べ放題付きプランは2度目でしたが、2回とも満足です！！ ベッドの快適さについては、おおむね普通です！ゆったり夜朝温泉に浸かって、気持ちよく過ごせました！！
• Hiroko (6/5): - 館内は靴下で歩くシステムでしたが、外からキャリーを持ち込み引かれる方もいて、不衛生に感じました。また、部屋が空気清浄機を付けてもカビ臭かった。朝食のいくらかけ放題が美味しいかったので⭐️３つにしました。
• YUET SHEUNG (10/5): 一次愉快的家庭旅遊 - 一次愉快的家庭旅遊!我們選擇一泊二食,雖是日式自助餐,但選擇很多,食品豐富,大家也吃得高興!房間舒適,溫泉也很優幽靜,值得推薦!
• Mojgan (10/5): - A very good hotel with onsen
• lior (4/5): Don't go, 2 stars max - Very old hotel Terrible condition Most of the staff don't know a word in english The property is in a bad maintenance situation
• YUET SHEUNG (10/5): 性價比高的温泉酒店 - 日式温泉旅館，設備齊全，日式自助晚餐美味，環境清優，服務態度亦理想！
• YUTZU (10/5): 飯店很大，設備齊全，餐點美味！ - 飯店很大，設備齊全，餐點美味！
• ??? (10/5): - とても部屋からの景色もよく、癒されました。
• Benny (10/5): - Buffet variety for dinner and breakfast was great. Live sushi and tempura made in front of you. Huge selection! You also rent by the hour a private onsen which we did. Public onsen was okay. Had steam room and sauna and cold plunge area. Enough lockers and showe stalls. Extra towels and water stations were there. Rooms were big and separate rooms if you have 4 people. Mix of western bed and futons on the floor.
• SHUN (10/5): - Traditional Japanese theme onsen hotel, Provide 2 buffet meal, great for people looking for real Japanese hospitality experience
• Cheuk Man (10/5): 性價比好高 超出預期 - 餐飲 設施 室外溫泉都非常好 室外瀑布庭優美 有24小時足浴提供 箱根中性價比之選
• Wai Yin (10/5): - Very good food n good spa.experience is amazing
• Rie (10/5): - 温泉もお食事も期待以上でした
• John (10/5): - Was a great stay. Breakfast was amazing!!
• Naoki (10/5): - ●ホテル敷地内の立派な庭園に心和やかになりました。また滝（夜はイルミネーション）がありカニがいたり楽しい体験でした。 ●ビュッフェは選びきれない品数でどれも皆美味しかったです。 ●出歩く際のポシェットやお風呂バックは大変便利だった。 また色々な場所にウォーターサーバーやドリンクなどのサービスが有りとても良かった。 ●小柄なため着たい浴衣が選べなかったのが残念だった。
• ギョウコウ (8/5): - 禁煙の部屋なのでタバコ臭
• chin lin (8/5): - Very nice breakfast buffet, lot of choices. Room is clean, size is okay for 4 people to stay. The downsize is the location, which is a bit far from the station. Just keep in mind that you have to pay 150 yens per person per stay at check out for the onsen charges even if you did not use it.
• Shang Bing (10/5): - It is convenient, shopping areas were very closed by the hotel. I will stay in this hotel again.
• HELEN (10/5): - The hotel has a lot of facilities & amenities to use. Onsen is great & relaxing. Room is clean and comfort. Breakfast & dinner have lots of varieties and very tasty. Just a little long distance from the train station.
• IFANG (10/5): - 很用心經營的好飯店，很溫馨無敵乾淨的，自助餐也非常棒。從箱根湯本站沿著街上熱鬧的商店，然後再沿著美麗的溪流走往飯店，一路上很美，根本不覺得車站到飯店要走15分鐘，反而是一路邊買邊看，很愜意自在。推薦大家去親臨感受
• Daren (8/5): - Nice hillside area for a stroll right on the grounds. The onsen was really nice and well equipped. Food (half board) was also great. Only real downside was that the spectacular view from the lobby was obscured by scaffolding and shrouding for some maintenance project.
• まちか (8/5): - ご飯はとても美味しかった。大浴場の湯温調節のハンドルを動かしても全然暖かくならない場所があったことなどが気になった。
• キョウスケ (10/5): - 良かったです。また来ます！
• NAOKO (4/5): - 宿泊するのに駐車場やフロントへの案内 荷物運び全くスタッフの対応がありませんでした
• ??? (4/5): - 露天風呂が工事で使えなかった
• Jennifer (10/5): - This place is one of my favorite stays so I'm a repeat customer. Their breakfasts and dinners are rich in variety and delicious, the beds are comfy, the public baths are huge with a beautiful view, and my favorite are the ducks and fish you can feed outside. The service is also great. Everyone is professional and helpful. To give a full star review, I'd like slippers to wear instead of being barefoot when indoors. I also would like to see vending machines on floors because you can only buy water at their gift shop on the first floor. I'll definitely stay again!
• Shlomi Shlomo (10/5): - Very nice hotel
• たくま (10/5): - 露天風呂からの景色が綺麗で食事も楽しめた
• まさゆき (8/5): - 部屋に風呂がなかったあと部屋まで靴でいければよい
• Justin (8/5): - Nice clean and older style place with a nice bath in the forest. There’s no special view from the outdoor bath but it’s still nice and quiet.
• あやの (10/5): - 清潔感があり、お湯の泉質が素晴らしかったです。駅からも近く歩いて散歩しながら行かれるのも良かったです。 夜のブッフェは種類が豊富で楽しめました😆友達、家族でまた利用したいです
• ? (10/5): - 一切都好，只是房間比較舊
• Shlomi Shlomo (8/5): - Very beautiful hotel, clean and comfortable. Rooms are fine, garden is SUPERB. When it comes to food, plenty of it, but the quality is so so. It is fresh and clean, but using cheap ingredients, in most cases. But overall, it is acceptable and the hotel gives a great run for your money.
• RUI (10/5): - The dinner and breakfast was an amazing experience. Good quality of food and excellent service
• GYEWOONG (10/5): 최고의 온천 - 최고의 온천, 상당한 아침식사 뷔페였습니다
• POP (10/5): - とても良い温泉でした。 大浴場、貸切風呂ともに良く、温度も比較的ぬるめで入りやすかったです。 館内はかなりきれいで、裸足で歩いて移動できますが、館内移動用に足袋が部屋に用意されておりました。 ゆっくり温泉に浸かり、1晩を過ごすことが出来ました。
• Zara (8/5): - Beautiful well maintained gardens with waterfalls and ducks. The outdoor onsens were another lovely feature. The building was undergoing maintenance during our stay but we were compensated with a 1500 yen voucher per person.
• tomomi (8/5): - 今の時期、桜が咲いていて滝を見ながら種類の豊富な美味しい食事が出来て良かったです！
• tetuo (10/5): - 良かったです
• Hiromi (10/5): - お部屋も綺麗で、ご飯も美味しくて大変満足しました。 特にライブキッチンのものが出来たてで美味しかったです。 夕食直前の突然の停電でしたが、スタッフのかたがきちんと説明して下さり、またお土産まで頂いてありがとうございました。 ただ、突然の事だったのでスタッフの方も動揺されたのだと思いますが、館内放送で後ろの方でバタバタしてるスタッフの声が、わりと聞こえて来て、少し不安を感じました。 また、部屋待機だったのですが、電気がついてから部屋に常夜灯の懐中電灯がおいてあることに気が付きました。館内放送で一言教えて欲しかったです。真っ暗な中スマホの光で過ごしていました。 露天風呂で滝がライトアップされていて、綺麗だったのですが、朝再度入浴した時に気づきましたが、「浴槽の淵に座ると外からみえる」と記入されてることに気がつきました。夜にはその文字は暗くて見えません。ずっと淵に座ってました😅 総合的にはとても良かったので、また利用したいと思います。
• Shoj (6/5): お風呂は、最高 - お風呂はシャワーの出も良く露天風呂も広く良かった。食事が、朝・夕とも温かさが足りなく温かった。エレベーター前が、タバコの臭いがした。
• Verified traveler (10/5): - Staffs are very friendly and helpful. Beautiful garden and waterfalls.
• Verified traveler (10/5): - They do not allow for tattoos which I could not find the answer to ahead of time. If you have tattoos this would not be a great stay for you.
• Verified traveler (4/5): I don't think I can visit here again. - The facilities and service were not bad but there smelled very stinky like pee from the toilet. I asked the hotel to get rid of it but they couldn't deal with it.
• Verified traveler (8/5): - 温泉も食事も満足です。箱根湯本駅からも徒歩圏内でした。行きも帰りも歩いたのですが、景色も良いし、お土産屋さんもありすぐに着いた感じでした。
• RYUTA (10/5): 良いホテル - 良い点） ホテル内に滝がありますが、これがとても良い滝でこれだけでも一見の価値があります。 また、庭もよく整備されており、綺麗な水の上を鯉とアヒルが泳いでおり、ともて癒やされます。 温泉　 綺麗で、且つ垢こすり等のアメニティもしっかりしています。 目の前に緑が広がり、川のせせらぎをきくこともでき、大自然の中にいる気分を味わえます。 改善希望点） エレベーターが遅いです。２つあるのですが、２つとも同じ動きをしていることがあり、 もう少しプログラミングしても良いかと思います。 また、チェックインに並ばなければならなかったので、もう少し要領よくお願いできればと思います。
• Verified traveler (10/5): - 온천시설이 특히 좋음.
• Verified traveler (6/5): - 酒店環景優美，但離市區遠，從湯本站去酒店的接駁班車不多。
• Verified traveler (10/5): - Lobby attendant had a hard time finding Expedia.com reservation but once reservation was found everything was great, especially the outdoor onsen and massage room.
• Verified traveler (10/5): - とてもきれいで落ち着いた施設であった。
• Verified traveler (10/5): - Onsen parfait! Personnel attentionné et courtois. On réussit parfaitement à relaxer.
• Verified traveler (10/5): 箱根遠征 - 露天風呂とてもきれいでリラックスできる最高の空間でした！！！ また是非宿泊したいです！
• Verified traveler (6/5): それなりに満足 - 部屋は思っていたより小さくなく、清潔感もあってそれなり満足できました。 入館時のチェックインにかなり時間がかかったのはやむを得ないとはいえ残念。
• fuー (6/5): - 露天風呂から見える星空が素敵でした。
• Verified traveler (8/5): - 직원들 친절했으며 노천 온천탕 시설 좋았지만 실내 온천탕에서 소독약 냄새 비슷한것 났음.객실은 이불등 아주 깨끗했습니다.저렴한 가격에 편안하게 이틀 잘 쉬었다왔습니다.
• Jeanine (10/5): Relaxing, beautiful getaway - Our stay at Tenseien in Hakone was delightful! The grounds are pretty and well maintained, the onsen was perfect, and the buffet had many options. Access to the lakes, ropeway, and Fuji views was convenient, short 10 minute walk to local rail stop. The trees here in autumn are breathtaking!
• PINGHUNG (10/5): 有特色的溫泉旅館 - 飯店環境很好，有自己的庭園，瀑布及神社，非常不錯而且有特色的飯店。這麼大的飯店一進飯店大廳就要脫鞋更是新的體驗。
• Verified traveler (10/5): ホテル型温泉旅館 - 大きくてきれいなホテルタイプの温泉旅館でした。 お風呂も大きく、気持ちよく時間を過ごせました。
• SIU PING (8/5): - 是一間傳統日式酒店，較為古舊，但有特色，自助晚餐食物有很多選擇。
• takeshi (8/5): - 大規模ホテルらしからぬキメ細かなサービスで、自慢の露天風呂も解放感満点で満足しました♪ ただ、泊まり客なのに駐車代を請求されるのが残念でした。
• Ｌｏｌｏ (6/5): - ３か月の赤ん坊と夫婦の３人で宿泊。部屋に入ると直ぐにタバコの匂いがして、禁煙でお願いしてたのに、タバコの匂いが。 ２-３か月に１回は温泉旅行しますが、お出迎え無し、自分で多い荷物を持ってﾁｪｯｸｲﾝｶｳﾝﾀｰへ。入室も自分でどうぞだったので、どうやって荷物をと従業員に聞いたら、ようやく台車を持って来て頂けました。 ﾃﾞｨﾅｰ・朝食食べ放題のﾋﾞｭﾌｪ。多分、宿泊した人は皆さん感じたと思いますが、人気のｽﾃｰｷに行列、かなり待たないと食べられない状態、最後の方でようやく待ってる人が３人だったので待って料理してるのを見たら、沢山の人が並んでいるにも関わらず、少しずつ作っているのを見て、これでは行列になると思いました。ケッチッテルが直ぐに分かりました。であれば最初から無しで食べ放題ﾒﾆｭｰから削除されてはと思いました。良い事も有ります、沢山のお風呂、サウナも広くて綺麗。お風呂は大変お勧めです。以上
• Verified traveler (8/5): - 館内をスリッパではなく、備え付けのソックスで歩くのは、始め違和感がありましたが、大浴場などで人のスリッパを間違えて履くことを思うと、良い感じです。 浴場は広くて快適、日の出頃の広い露天風呂での入浴は超快適。
• Verified traveler (10/5): - wonderful hotel. if i have chance i would stay here again. friendly staff, clean room and beautiful open air hot spring.
• Verified traveler (10/5): Very nice hotel in Yumoto area - A little bit too far from the train station (15 minutes of walking) but overall this is a good relaxing hotel. Very clean since all guests must take their shoes off before entering the hotel. Nice Onsen and friendly hotel staffs.
• Verified traveler (8/5): 가격대비 만족스러운 곳 - 규모가 큰편으로 가족단위로 여행하는데 적합한 호텔이며, 야외 온천은 기대만큼의 만족을 주었다. 전통료칸과는 거리가 있으나 숙박과 온천 그리고 조식,석식을 하면서 휴식하기에는 가격대비 손색 없는 곳이다.
• Mike (10/5): A hotel with great setting - Lovely hotel and nice hotspring... the grounds are great as well. Had a very relaxing visit.
• Kwok Pong (8/5): Hotel - Dinner is too general and nothing special !
• Verified traveler (10/5): - Good place with nice view, easy to go by walk or shuttle bus,
• Terris (8/5): Bring a towel - Considering the hotel is promoted arround bathing the same one for four days seemed odd.
• Wendy (10/5): Fantastic place to stay - We had a fantastic one night stay. The onsen was great and the food choices for the breakfast and dinner buffets were great. Beautiful gardens by day and night.
• Stevenson k (10/5): Nice hotel ( Steven from Mississauga, Canada) - Quiet environment, nice and comfortable. Buffet breakfast and dinner ( included in the booking price) full of varieties. Staffs are helpful and speak reasonably good English. Hot bath, we used the public one is clean and nice and service is 23 hours a day, except 9 am to 10 am for cleaning. As indicated by previous clients, a bit (15 minutes walk ) uphill to hotel from Hakone - yumoto train station . You can either take the local bus (100 yens)( better if your luggage nit too big ) or a taxi . From hotel to train station is downhill. Ask the info at the train station if you wants to walk. Overall, nice hotel.
• Kok How (6/5): Not lousy but for the price, there are better - Room was extremely small compared to the Hakone Pax Yoshino hotel where we were just staying the night before, even though Pax Yoshino was cheaper. Hotel was too big and appears to be catered more for group tours and local Onsen-goers that are not staying overnight, resulting in a lower standard of service level.
• Chung-Ting (10/5): Another great attraction in Hakone - Our stay at Tenseien was great. Both my girlfriend and I was amazed by the cleanness of this hotel. All guests were required to take their shoes off as soon as after entering the gate. We stayed there for 2 nights, we walked on our bare foot to breakfast, dinner, the hotel shop and Onsen. Not a single second we felt any discomfort. We were absolutely stunned by the quality of this hotel for its cleanness, services, Onsen and food provided. The Onsen was great. There were indoor and outdoor Onsen, it had good view and very delicate design that cannot be described in words, only awaiting for your own exploration. I would say staying in Tenseien is one of the best reasons to visit Hakone!
• Verified traveler (10/5): - Nice hotel view and facilities, close to tourism attraction areas
• Verified traveler (8/5): Good place to enjoy hot spring and dishes - It is a good hotel for foreign tourist to take rest
• Matt (8/5): Good hotel for Hakone spa experience - I visited here with a friend as a stopover for travel from Tokyo to Kyoto. Hakone was a lovely little town, the hotel an impressive building 10mins walk from the train station. The room was basic but very clean, the shrine and garden behind the hotel a very nice experience. The highlight was the rooftop hot baths, beautiful view and relaxing, worth the whole trip. It was men only with women on a separate floor, so if I revisited with my wife I'd think twice about choosing here, as for the me the rooftop baths were the best part and I couldn't share that with her. Also take note, tattoos not allowed in spa or hotel! Buffet dinner was expensive and average.
• Verified traveler (8/5): Stay here for the Onsens and surroundings. - Two nights in this town is plenty. Have to take off shoes when you enter hotel, strange.
• Verified traveler (8/5): Relaxing.place - Nice hotel. You can get there by a 100 yen shuttle from the train station, staff were very nice and helpful and the onsen was awesome! Just be aware that they are nudists. Great massages!! Nice hotel to relax and enjoy nature.
• YEE MAN (10/5): Inexpensive Premium Hotel - didnt know what I really booked. but when I got there, the hotel is actually THE place to be. i was very surprised and also felt lucky to be able to stay there.
• Thomas (10/5): Relatively budgeted Hotel with a very good Onsen - Room is cozy and new however the toilet is smelly. View of onsen is super nice however no additional towel provided in the changing room. Attitude of hotel staff is just so so.
• bee (10/5): Wonderful - This was a highlight of my trip. Totally relaxing with wonderful vistas.
• John (10/5): Well maintained facility - The Tenseien Onsen was great. My fiancée and I came for a relaxing experience and this place delivered. Beautiful, well maintained facility. Not so many people at the Onsen (at least when we went) for it to ever be uncomfortable. Tasty buffet style meals served (though dinner is quite expensive... There is a fantastic variety of food). Not too far out of the way of the main bullet train line, but you'll need a 10-15 minute walk to and from the station.
• Gianluca (10/5): Great hot springs,great food and service - Convenient location, staff attentive and very good, great breakfast and dinner buffets. I really liked the hot springs
• Shiru (6/5): Ok for one night - The hotel is outdated. It is however clean. Compared to all the other poaces we stayed this was disappointing.
• Dru (8/5): Beautiful, but traditional, onsen - While we enjoyed our recent stay here, there were a few things we wished were clearer when we made our booking. First, the onsen on the 6th and 7th floors were beautiful, but they were gender segregated (females on 6, males on 7) and nude-only. Also there were signs everywhere saying no tattoos allowed - we found this surprising because Japanese friends told us that this taboo really no longer mattered at Japanese hotels. Private onsen rentals were available for about $20 US for an hour, and this was a great experience (albeit in a small round tub). The hotel itself is pretty, with beautiful wooden floors and nice amenities. The staff we engaged with spoke passable English, but were also sometimes confused by basic questions. The location is less than ideal - while very pretty with a magnificent garden-area, it was a 10-15 minute walk on narrow streets with no sidewalks to get down to the main train station. The 100 Yen shuttle service was kind of a joke, as it stops at so many hotels that it is almost quicker to walk. One big benefit to the hotel is that it has a nice small convenience store and gift shop with reasonable prices given the location. Final note - you will be forced to remove your shoes when you arrive, and thus spend your entire time in the hotel thinking you left your shoes somewhere! It was nice to walk around in socks or slippers, but somewhat inconvenient too as the sandals provided to walk outside were much too small for our American-sized feet. :)
• Pascal (10/5): Good choice in Hakone - Spent two nights to do a Hskone Railway trip. Great, traditional hotel
• Ken (10/5): a wonderful holiday spring hotel - perfect spring leisure hotel for all, very clean and in handy area, delicious dinner and breakfast with so many western and Japanese selection.
• Kiuchi (10/5): Highly recommended - Everything was well thought of in this hotel. From the check in to hotel amenities. The lobby was beautiful and everywhere was clean. The breakfast had a wide variety of selection from western to Japanese. We have been to numerous hot spring hotels in Japan and Tensenshein was one of the best. Location was accessible by 100 yen shuttle bus from Hakone Yumoto station. The ride from Shinjuku to Hakone seemed like less than an hour even though it was actually 85 minutes on the odakyu Express Romance train.
• Jenny (10/5): Good Spa Hotel and beautifully located! - Nice garden in the hotel and has a 24hr Minimart which is very convenient for buying water as it's not provided in-room. (generally in Japan!) Had both lunch and dinner in hotel and the food was above average and reasonable pricing. We booked a private Onsen and it was very enjoyable and relaxing!
• Ken (10/5): Beautiful hot spring hotel - Stayed there between 16/5/16-20/5/16, Lovely hotel with beautiful garden. The food was excellent and staffs are very helpful. The only thing I can complaint is the limited of english spoken staff there.
• Verified traveler (8/5): - Good hotel and there is shuttle (100 yen / Transfer) to hotel. Handy.
• Verified traveler (10/5): Nice Place - hot springs are on the 7th floor roof
• Rocio (10/5): Great relaxing Japanese experience - Fantastic hotel. Real feel of Japan! Just as you get there you get a kimono, in which you can spend your whole stay if you wish. The onsen (spring water baths) was great, quite an experience! Hotel is spotless and service is excellent. Restaurant food amd breakfast very nice too. You have everything you need in the hotel (convenience store, etc) and there's a great relaxing atmosphere. So glad we picked it! Would totally recommend.
• Chris Y (10/5): Excellent onsen hotel - Overall excellent hotel - expensive but worth it. Spotlessly clean, had to take shoes off to enter and clean polished wood flooring throughout. Great experience, kimono's provided, outdoor roof top hot baths are fantastic. Separate male and female and nude! Good base to explore with Hakone Free pass. We were there in Oct at the weekend and it was full, we were the only non Japanese guests. Which was fine. It felt like you were sampling a bit of Japanese leisure culture.
• Verified traveler (10/5): service here is what made the difference - location is a bit of a walk from the train station until you become familiar with the layout. rooms are basic. was told there would be complimentary wifi, which was news to the staff, but they quickly offered it up to compensate. excellent relaxing onsen. would certainly return here.
• Kelly T (8/5): For Hot Spring - it has a very beautiful garden, small but famous waterfalls and even with ducks in the pool!
• Kate (8/5): A piece of paradise in the mountains - I decided to escape the craziness of Tokyo for a night and stay in Hakone. Walking into the hotel was a touch of luxury. Everyone walking around in their kimono robes, glass windows over looking waterfalls and ponds, and the buffet dinner was delicious. Rooms are typically Japanese, not huge but very clean and comfortable. Staff were friendly, and the massage service was definitely worth the bit extra. My only negative was that I had a twin room for AU$200/night and the cost for a friend to join me and share the room was going to be AU$150/night which seemed like a lot of money. Overall though I highly recommend this hotel.

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