Vila Gale Collection Palácio dos Arcos

Location: Largo Conde de Alcáçovas, Oeiras, pt

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Soundproof rooms
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Chapel/shrine
• Hammam
• Non-smoking throughout
• Concierge service
• Heated pool
• Infinity pool
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Cashless payment available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Process in place to check health of guests
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Playground on site
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Hosted evening meal (reserve)

Rooms Available

• Twin Room with Extra Bed (3 Adults)

  Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as garden views.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Double Room Single Use, Balcony

  1 Double Bed OR 2 Twin Beds

  355-sq-foot individually decorated room, furnished balcony/patio with pool views

  
  

  Internet - Free WiFi

  Entertainment - LCD television with cable channels

  Food & Drink - 24-hour room service and minibar (fees may apply)

  Sleep - A pillow menu, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers

  Practical - Laptop-compatible safe, desk, and phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Sofa bed
  • Daily housekeeping
  • Room service (24 hours)
  • Turndown service
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Free WiFi
  • Pillow menu
  • Furnished balcony or patio
  • Bedsheets provided

• Double or Twin Room with Pool View

  Offering views of the garden and swimming pool from the balcony, this room has a poetry-themed décor with earthy tones. The private bathroom comes with free toiletries and a bathrobe.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Premium Double or Twin Room with Sea View

  Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as sea views. The unit has 3 beds.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Twin Room with Extra Bed (2 Adults + 1 Child)

  Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as garden views. The unit has 3 beds.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Single Room with Pool View

  This air-conditioned single room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

Guest Reviews

• João (10/5): -
• Tatiana (9/5): -
• Carmen (9/5): Primeira vez num Vila Galé 😊 - Localização, edifício misto antigo e moderno, espaço verde, área generosa do quarto e varanda. Parking privativo coberto
• Iris (8/5): - O hotel é muito bonito, o quarto (Duplo com vista para piscina) é grande, limpo e muito confortável. Os funcionários são, todos, bastante educados e simpáticos. A qualidade do pequeno-almoço é fraca, apesar da simpatia dos funcionários. Pouca comida, pouca variedade e a confecção é fraca. O sumo de laranja, por exemplo, não é inteiramente natural.
• jorge armando de lemos (10/5): Muito Agradavel - Quarto, decoração, limpeza, diversos espaços no hotel, a localização. Pequeno almoço com fila para obter mesa.
• Kristyna (10/5): - Krásný pokoj, krásný výhled a výborná snídaně.
• Alfredo (7/5): Agradável - Localização Pequeno almoço
• Elisabeth (6/5): - Petit Déjeuner, Garage, Les déplacements dans l’hôtel, garage- réception - chambre- petit déjeuner.
• Rosa (10/5): -
• Paula Cristina (9/5): Foi uma estadia fantástica. Irei voltar. - Pequeno almoço muito satisfatório. Ambiente muito limpo e simpatico.
• Catarina (9/5): -
• Julie (3/5): Disappointed in Portugal due to inattentive and unaccommodating staff. - Room was spacious. The hotel was not accommodating nor attentive. We had to request toilet paper and towels on a regular basis. Getting a drink pool side was a project. While I requested an early check-in 6 months in advance given we came from U.S., this did not happen. In addition, after staying 8 nights, we were never treated well by staff.
• Joao (10/5): -
• Anthony (10/5): Perfect place to enjoy peace and quiet. - Beautiful kept. Always kept to a very high standard. Staff friendly and helpful. Nice pool. Nothing
• Milhano (8/5): -
• CAMILA ALEIXO DA MATTA (10/5): Perfeita - O conforto do quarto e a arquitetura do hotel preservada. Tudo excelente
• Luisa (10/5): Excelente hotel com localização fabulosa! - O quarto é grande , muito confortável com tudo o que é necessário para uma estadia muito agradável. O pequeno almoço muito bom e variado e funcionários muito atenciosos. O hotel é muito bonito!! O hotel está localizado numa zona com excelentes restaurantes. A vista para o mar é fabulosa! Acho que a sala onde se encontra a televisão não é confortável ou acolhedora .
• Anna (8/5): Beautiful hotel to stay in full of history on a very pretty street. - Location is great. There are restaurants and cafes within walking distance. There is a Pingo Doce supermarket and chemist. Lovely little area by the hotel. Our room was large with plenty of room for two adults and one child and a very good balcony with amazing views. The bathroom had everything and a nice big bath. Big comfy bed. Nice indoor pool, sauna and steam room. Nice outside grounds. Breakfast was pleasant and a good selection. Free underground parking with electric charging points. Although the location of the hotel is great along a pretty street with beautiful buildings, one road down is a very busy road not nice to walk along. There was no kettle in the room, I had to go to reception and carry a mug of hot water up to the room which is up two lifts, it would be nice to sit on the balcony in the mornings and evenings and have a cup of tea but not the end of the world. They play music quite loud in the hallways which is slightly odd. It seems to turn off around 9pm.
• Pedro Especial (8/5): Very nice... 4 star hotel - The hotel is very nice. An old palace with an excellent refurbishment. We stayed in a top floor room, with a very nice view to the sea. Staff if friendly and helpful. Very nice garden next to the hotel. Adequate price/quality ratio. It was April, Easter holiday but... not enough poll lounge chairs. We requested additional chairs and got the reply that it was not possible because it was not high season yet... Guests had to lie in the ground or in the grass... It is in reality a very nice 4 star hotel, but not a 5 star experience. Breakfast a bit overcrowded.
• Jürgen (10/5): Ein sehr schöner erholsamer Urlaub in Lissabon! - Das Hotel ist sehr schön und hat sogar einen eigenen Park. Besonderen Charme hat die alte Villa, in der man das sehr gute Frühstück zu sich nehmen kann. Die Zimmer sind sehr gut ausgestattet und haben einen Meerblick. Das Personal ist freundlich und hilfsbereit. Die Verkehrsanbindung Richtung Lissabon ist ausgezeichnet, da der Bahnhof nur 150 m entfernt liegt.
• Cecilia (10/5): - Kellemes lokacio, minden a kozelben. Maximalisan meg voltunk elegedve mindennel. Kituno reggeli, csoda hely.
• João (9/5): -
• Oliver (10/5): 5 Sterne am Meer in 15 min stressfrei mit S-Bahn im Zentrum von Lissabon - Freundliches aufnerksames Personal…Top Lage …150m zum Bahnhof …toller Meerblick …Restaurants und Geschäfte direkt vor der Tür…Zimmer in der 4. Etage neu und sehr komfortabel…Frühstück auf der Terrasse mit schönen Ausblick auf Park und Meer Spa und Sauna zu klein …Badekappen Pflicht …zu harte Matratze
• Mykhailo (3/5): - Location is perfect, close to the city and the whole riviera. Pool and the park are very nice. Breakfasts were ridiculously bad for the hotel with a 5 stars on the front entrance. Only the options of eggs, few cheeses, few hams were available. The hotel didn't even provide you with a possibility of drinking normal coffee. The only option is a waiter with a pitcher of coffee in one hand and another pitcher of milk in the other hand. You might want a cappuccino? Forget. Also, no oatmeal or other food you can give to the children, so if you are travelling with your kid, you will feed him with the very same eggs without any additional options. When we were trying to order food to the room - they told us that we can't do it from a bar, only room service with a qr code they have. But the code leads you to some sort of registration form, not to order food itself. So speaking about the rooms, there is no soundproofing in the room, so you will listen to your neighbors tv even if they turned it on at a very low volume. Also, there is some sort of issue with a wifi. Its good while you stand in one place, but if you are walking throughout the hotel, its struggling to keep connection. Overall, i do not recommend this hotel.
• Mauro (9/5): -
• Andrew (9/5): -
• Anabela Lopes (10/5): - De tudo 😀
• Simone (10/5): -
• Вячеслав (10/5): -
• Meiriele Fernandes (10/5): Experiência em um palácio, vale a pena! - O hotel é simplesmente lindo, com uma decoração impecável e uma vista incrível. A cada passo, um novo encanto. A capela é perfeita, os enxovais são de excelência, e o quarto com varanda é amplo e muito aconchegante. O café da manhã é maravilhoso, com muitas opções e tudo delicioso, os garçons valem ouro, tanto do café quanto do jantar, todos solicitos e muito educados, principalmente os brasileiros, são felizes em trabalhar no grupo e demonstram isso! O que não gostei foi da minha chegada. Ficamos sem saber onde era a recepção, pois não havia ninguém para dar informações. Chegamos de táxi, e o motorista seguiu um caminho que parecia levar até a recepção, mas não era o local correto. Precisei sair procurando alguém para me orientar e caminhei pelo hotel sem encontrar ninguém, até que vi uma escada, ouvi uma voz, desci e finalmente encontrei a recepção. Acredito que seria muito útil deixar alguém no ponto onde os carros param, justamente para orientar os hóspedes e indicar corretamente o caminho da recepção. Inclusive, isso não aconteceu só comigo, no dia seguinte, quando fui sair, chegou um casal também procurando a recepção, e eu mesma precisei orientá-los. Enfim, é algo simples de resolver e que faria bastante diferença na experiência de chegada. Outro ponto que pode melhorar é a quantidade de tomadas no quarto. Se a pessoa estiver com celular, relógio e fone para carregar, acaba ficando apertado. Faltam tomadas, e se houvesse algumas próximas à cama, seria ainda mais prático e confortável, enfim, são detalhes que pode melhorar ainda mais a experiência no hotel!
• MARIA ISABEL (8/5): - Do jardim
• Nuno (10/5): -
• Joao (9/5): - Tudo. Nada a apontar
• Raquel (9/5): Localização perfeita - Localização perfeita Restrição horário piscina para crianças com menos de 12 anos
• GONÇALVES (10/5): Soube a pouco - Quarto enorme e super limpo. Pequeno almoço de excelência. Spa e massagens incríveis. A vista do quarto era maravilhosa,. Voltava várias vezes se possivel
• Jarno (6/5): Schimmel/mold - Grootte van kamer en locatie De schimmel overal
• David (10/5): Beautiful hotel, very unique - A beautiful boutique hotel that used to be an old palace. Fantastic restaurant and beautiful grounds. Indoor and outdoor pools are very nice. About a dozen restaurants right next door to walk to
• Helena (10/5): -
• Valentina (8/5): -
• Sérgio António (8/5): -
• Marco (10/5): -
• Pierre-Alexandre (9/5): -
• AMAYA (10/5): VOLVEREMOS DM - EL DESAYUNO ES EXCELENTE POR SALON PRECIOSO Y POR LA COMIDA. EL SERVICIO DURANTE DESAYUNO TAMBIEN MARAVILLOSO. EL AGUA DE LA PISCINA INTERIOR ESTÁ FRIA,...NO SUFICIENTEMENTE CALIENTE. BAJAMOS SOLO UN DIA PORQUE PASAMOS FRIO.
• Aaron Pearlman (9/5): -
• philippe (9/5): - Tres bel hotel dans lequel nous avons l'habitude de séjourner. Petit dejeuner exceptionel, vue extra. Je recommende NA
• Aribeiro (10/5): - Tudo! Desde a receção ao check out a repetir sem dúvida!
• Tania (9/5): - Pormenores cuidados, na aparência do hotel, na manutenção dos jardins, na poesia nas paredes. Spa com sauna e banho turco. Quarto confortável com toalhas de banho ótimas. Pequeno almoço podia ter mais variedade
• Patrícia (6/5): -
• daniel (10/5): - L'hotel est un miste d'un palace et d'une partie moderne. L'ensemble est très bien réussi. Une excélente localization. Le petit déjeuner est excélent et le personnel très attentif. C'est définitivement une adresses à retenir pour un séjour dans la région. Je recommande vivement cet hotel.
• Luis (9/5): -
• Joana (9/5): -
• Serhii (10/5): Amazing as always! Can't wait to come again! - We genuinely love this hotel, situated in the old palace, with baroque chapel inside. 5-star service, amazing breakfast with sparkling wine, super friendly staff on reception and in the restaurant, convenient parking.
• Jeremias (8/5): -
• Catia (9/5): -
• Aida (9/5): -
• GS (9/5): -
• Joana (9/5): -
• Julia (8/5): An sich schön, aber kleine Abstriche. - Schönes Gebäude und Anlage. Direkt an einer viel befahrenen Straße. Fahrstuhl und Treppenhaus defekt und wir mussten 10-15 zu Fuß laufen um zum frühstücken oder an den Pool zu kommen. Mit 2 Kindern vergisst man auch mal was im Zimmer und es war unpraktisch so weit zu laufen. Essen am Pool könnte besser sein. Und es gab viele Ratten im Garten, deshalb haben wir die Terassentüren immer geschlossen gehalten.
• Driele (10/5): -
• Marta (10/5): Bonito e agradável para estadias em casal e em grupo - Conforto, localização e funcionários.
• Francisco (7/5): - Television in hotel mode with no acess to platforms only to cable TV
• Amy (8/5): A nice hotel in a beautiful area and very convenient for travel. - The location was great. The staff was very nice. We didn't get a chance to use the pool or services. The amenities were nice as well, always a little gift in the room. The room was a little dark and felt old. There were ants in the bathroom (they didn't bother us but there were quite a lot. The shower was a little small. On the first morning, we were given gluten-free bread but it was microwaved so it was very chewy. On the second day, I asked if the bread could be baked instead. There must have been a miscommunication because it was also microwaved and chewy.
• Joviano (10/5): - Muito bom e com uma vista priveligiada.
• Anis (8/5): Perfect if you want to mix up old and new but slightly inconvenient with limited access to elevators and switch between - Great location Average breakfast with relatively long waiting time for drink deliveries
• Serhii (10/5): Exceptional hotel! - Super friendly staff, 5 star service, sparkling for breakfast, breathtaking view!
• Alves (10/5): Boa - Nao gostei de nao ter acesso ao jacuzzi....em nenhum horel o jacuzzi fica na parte das massagens....jacuzzi era para estar juntamente com a piscina
• Tomas (10/5): -
• Neufeld (9/5): -
• Pedro (7/5): - Do sítio com vista para o mar. Limpeza dos quartos. Conforto da cama. Pequeno almoço com pouca variedade para um hotel 5 estrelas, mas todos os produtos apresentados de boa qualidade.
• André (7/5): - Conforto térmico do edifício é mau. Utilidades relativamente básicas - como máquina do café (que qualquer hotel de 4 estrelas tem imediatamente disponível no quarto) - só existem mediante solicitação. SPA muito básico. Sem jacuzzi. Água da piscina interior estava fria. Em suma, pelo preço pago, considerando que é um hotel de 5 estrelas, esperava-se mais.
• Matos (10/5): -
• Sales (10/5): -
• Lídia (10/5): -
• Spyros (8/5): -
• Spyros (8/5): -
• Alexandre (7/5): Acolhedor e bem localizado - Adoramos a vista mar. O hotel tem um conceito de antiguidade mas que acaba por revelar algum charme. O serviço de atendimento foi excelente. A comida poderia ser melhor, pouco sabor. Pelo preços do menu esperava melhor. Referi na minha reserva que tinha alergia á proteína do leite e pedi outras opções para o pequeno-almoço. A qual me responderam que tinham outras opções no pequeno almoço. O pequeno-almoço para além de fraco em variedade e apresentação. A única coisa que tinham era bebida vegetal. Quando pedi manteiga vegetal disseram me que não tinham. Esperava que tivessem mais opções como iogurtes vegan e manteiga vegetal seria o mínimo para um hotel de 5 estrelas. Isto seria um ponto a melhorar.
• Paula (8/5): - Localização
• Marisa (9/5): -
• Pedro (9/5): -
• Gregory (7/5): Great location, attentive staff but rooms a bit tired & not modern - An excellent location and nice quiet setting just outside of Lisbon. Rooms had a nice open view into the garden and pool area. Nice working space & good shower. The interior decor and designs of the room are tired and not to the modern standards. Not the best value for money.
• Liliana (10/5): -
• Teresa (10/5): -
• JOSE MARIA R (6/5): Regular - En el desayuno demasiado espera por afluencia excesiva El desayuno
• Guest (9/5): -
• Miguel (8/5): - Quartos grandes e bonitos
• Ana (9/5): -
• Nuno (9/5): -
• Sonia (9/5): -
• klara (9/5): aangenaam - uitstekend ontbijt, voortreffelijk diner met veel keuze mogelijkheden ruime kamer, ruim hotel aan de voet van het station gelegen (lijn Cascais-Lissabon) zeer vriendelijk en behulpzaam personeel ligt naast een drukke baan, binnen in de kamer merk je er niets van op terras is het natuurlijk wel een minpunt
• AnaJoaoPedro (10/5): Excelente relação qualidade/ preço - Do espaço, do local.
• Marza (7/5): -
• sofia cabido (10/5): - O atendimento e amabilidade foi extraordinário! Antes da estadia ofereci aos meus pais também o jantar de poesia que eles adoraram. Nada a apontar.
• Beatriz (10/5): -
• Bernardino (10/5): -
• José Victor (9/5): Hotel de charme muito bem mantido. Experiência a repetir. - Quarto amplo e com vista mar. Cama e travesseiros muito confortáveis. Pequeno almoço surpreendeu positivamente. Experiência do spa foi muito boa desde o primeiro contato por e-mail até à realização da mesma. Atmosfera tranquila e relaxante de todo o hotel. Conta com um jardim público e uma capela que dão um charme a mais ao hotel. Todas as dependências são muito bem mantidas. Gentileza do staff. Os locais ficam relativamente afastados uns dos outros (receção, quartos, spa, restaurante), o que é compreensível dado o tamanho do hotel. Poderia haver mais sinais indicando os locais.
• Brian (7/5): - Indtjekning var meget forvirrende og tog over 1 time.
• Joana (5/5): Má relação qualidade-preço - Dos quartos, da arte e da decoração. A comida do restaurante também é muito boa. A água da piscina interior e a sauna estavam frias, o que, sendo inverno, é péssimo. O pequeno almoço no quarto não vale o seu preço e ainda me foi cobrado duas vezes, embora felizmente me tenham assegurado que será feita a devolução, ainda assim foi desagradável para o meu marido, que tinha pago o pequeno almoço da primeira, vez lhe terem dito que não tinham registo de ter recebido esse valor.
• Gregory (9/5): -
• Pedro (10/5): -
• Gil (9/5): -

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