Holiday Inn Express & Suites Brookhaven by IHG

Location: 1212 Brookway Blvd. , Brookhaven, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Free wired internet
• Offsite parking discounted rates available
• Internet access

Rooms Available

• King Suite with Sofa Bed

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom

• Suite, 1 King Bed (Additional Living Area)

  1 King Bed

  Internet - Free WiFi

  Entertainment - Premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub, a hair dryer, and towels

  Practical - Free local calls, twin sofa bed, and iron/ironing board; rollaway beds (free) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Sofa bed
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Standard Room, 1 King Bed, Accessible (Communications)

  1 King Bed

  Internet - Free WiFi

  Entertainment - Premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub, a hair dryer, and towels

  Practical - Iron/ironing board, desk, and phone; rollaway beds (free) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Suite, 1 King Bed (Extra Floor Space)

  1 King Bed

  Internet - Free WiFi

  Entertainment - Premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub, a hair dryer, and towels

  Practical - Free local calls, twin sofa bed, and iron/ironing board; rollaway beds (free) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Sofa bed
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• King Suite

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom

• Standard Room

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Standard King Room

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Standard Queen Room with Two Queen Beds

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom

• Queen Suite with Two Queen Beds and Additional Living Area

  The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Private bathroom

• King Room - Hearing Accessible/Non-Smoking

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom
  • Hearing accessible

Guest Reviews

• Byrion (10/5): -
• Barbara (9/5): -
• Craig (1/5): - Clean. Staff not accommodating Television were down. That was not communicated to me during check-in.
• Roletta (10/5): -
• jkcalcote (8/5): Lovely hotel with great breakfast - Check in was quick and efficient. We were pleased with the cleanliness and the bed was wonderfully comfortable. The air conditioning worked! Bathroom was nice. Loved the lighted mirror which also had a no fog center section. Breakfast was a fest, eggs, bacon, sausage, hash browns, biscuits and gravy, pancake station and cinnamon rolls, plus fruit and yogurt. I slept well but at 2:15 am the fire alarm went off and woke me from a deep sleep. I thought, Oh, crap, I’m at a hotel and have to evacuate in my pajamas!” Jumped out of bed and it went off. Tried to go back to sleep but my heart was racing so laid there awake for almost 2 hours. We could hear people in the hall but no one came to the door to explain what happened. Besides that all was well.
• Virgina (9/5): -
• Jessica (9/5): -
• lindarL4017JA (10/5): Nice hotel - Very nice hotel Breakfast was delicious. Anita was so sweet and helpful.
• Quannah (10/5): Very enjoyable - Breakfast was excellent and kept up well No complaints
• Micah (8/5): -
• Broom (8/5): -
• Escape303364 (10/5): Ms Anita’ Biscuits-5 Star - I spend many nights at Holiday Inn Express annually. The biscuits are normally like dry hockey pucks. Ms Anita’s biscuits were the absolute best I have come across at a Holiday Inn Express ever. IHG should put her on the road to train all the others like her. She’s got the secret to making the biscuits delicious.
• FLETCHER (9/5): - The entire room
• 669everettw (10/5): Business - Great stay clean room will stay again
• 667hollyl (10/5): Amazing experience - Such an easy experience! Cicely was amazing at the front desk and has made my stay a wonderful experience.
• Jessica (10/5): The staff was great. I wish I got names but the lady at check in and the cleaning staff were so helpful so we could obta - The property was convenient.
• SamuelH2149 (10/5): Tamya is the best - Tamya at the front desk has helped many times throughout my stay. Everytime she was very respectful, friendly and communicate in a professional manner. Tamya alone makes me want to stay here again. She is always available and ready to service my needs. Room is clean, service is great and they always have fresh backed cookies ready for everyone. How awesome is that!!! Recommend staying here.
• joshuaj416 (10/5): “Outstanding Service and Hospitality” - I recently stayed at the Holiday Inn in Brookhaven, MS while traveling through for business. I needed a private room to host a virtual business meeting that came up unexpectedly. The staff, GM Wynn, AGM Burr, FOM Manciei, Adrian, John, Tamia, and Anita, sprung into action to accommodate me in the hotel conference room. My business meeting was a success but otherwise would have been ruined had it not been for the quick action and hospitality offered by this amazing staff. Thank you!
• 564jeremiahn (10/5): Quite possibly my best hotel experience ever!!! - I received the upmost quality and care from every employee I interacted with during my stay... I would HIGHLY recommend anyone in need of a hotel, to visit the Holiday Inn in Brookhaven!!! Tmaya specifically was SO pleasent and kind to me!!! 😊😊😊
• Serita (9/5): -
• Mark (10/5): -
• Carla I (8/5): Good - The location and safety No closet but it’s indicated that it’s in progress
• Freddricka (10/5): -
• Demyers (7/5): - Location No closet for clothes. Room was appear to be hot.
• Currie (9/5): My stay was fine. - I didn't eat breakfast there, when I went to get it- it didn't look appetizing. Location, comfort, and cleanliness.
• Mariah (7/5): It was well. - . .
• Emma (3/5): Dated, unsecure property with unfriendly staff - The bed was comfortable. Location was conveniently just off the interstate as we just needed a place to stay overnight. There were several restaurants around. Reception staff were uninterested and functional when we checked in. I went to my room and opened it to find a dog there, which barked at me, and a bunch of clutter on the beds. Startled, I returned to reception to tell them there was a dog in my room so I clearly couldn’t stay there. The receptionist didn’t apologise, simply asked me if there was someone else in the room and assigned me a new one. I’d expect an apology at the very minimum for giving me a room already in use, not to mention the security concerns I now had that she could assign someone else a key to my room. On top of this, the hotel room was pretty dated with staining on the bathroom furniture, although there was signage that the hotel is going under refurbishment so this will hopefully change. The walls were thin so I could hear my neighbours in the room next door. Breakfast was pretty unremarkable, the pancake machine didn’t work and no one around to flag issues to. The amount of single use plastic covering each utensil and cup was pretty shocking from the perspective of a European guest. I couldn’t possibly recommend this place.
• Jeffrey_Browning (10/5): Nic and Anita make it great! - Very much enjoyed our stay in this renovated hotel. There are remnants of it's former life, but overall, this hotel offers a pretty modern reno. What makes the hotel better than most are the staff who obviously care about the quality of the stay. I will highlight 2 persons who I believe are key to the success of this location. Nic, the GM is one of the best GMs we've come across in the hundreds of hotels we stay in as we travel for work. It shows in his face that he is genuine and that's something you can't fake. He has taken care of us on several occasions now and we want to say thanks and we are grateful. The other person we want to recognize is someone we get to see work hard. Anita handles the breakfast on the "good" days of breakfast. Care is taken that the food is presentable and the area is super clean. This is something we take very seriously and she delivers day after day. I'm even happy on the non-bacon days. But I like the bacon days better. Anita and Nic, we see you and recognize, appreciate and applaud you. Keep it up, it's worth it. Mel and I hope the best for you.
• Kayonda (10/5): -
• Betty (10/5): We enjoyed the stay. - Very nice! Nothing! The only thing is it was hard to get in the beds.
• Karen (10/5): - Nice, would stay here again
• kathy (10/5): Friendly staff and clean - Clean and close to everything
• Toshia (10/5): - I would definitely come back when I am in town
• 31debrah (2/5): Poor performance - Not up to Holiday inn express name! Staff was incompetent and rude. Didn’t understand how to send a receipt. Grounds were dirty. Weeds everywhere in what should be taken care of. The rooms did not have irons or closet in rooms. Breakfast area was only clean thing. I will never stay here again and I regularly stay in Brookhaven. Don’t stay here.
• Yolande (10/5): - Very comfortable
• Kendra_1987 (10/5): Amazing staff - Breakfast was amazing, Ms.Anita was so professional and friendly! She went over and beyond! Very sweet person. Thank you so much Ms Anita 🫶🏽
• 797zacw (10/5): Good hotel Amazing Breakfast Attendant Anita - Hotel was ok, what pushed it to the top of the places I would recommend was the breakfast attendent Anita. She waited hand and foot on my family of 7. She was by far the best breakfast attendant I have ever had the pleasure to meet.
• Peggy (9/5): The bed was comfortable The shower was great! Plenty of hot water - Close to the highway The air conditioning was very loud Breakfast is not very good
• 495deborahf (10/5): Amazing breakfast - As a Diamond Elite Member, I stay in a lot of IHG’s. This one By Far has the best breakfast. Close to homemade and the best breakfast I’ve had at any IHG, paid for or free. Thank you Anita and team for a great morning.
• Sondra Charles (10/5): The beds are amazing - Best beds we have ever had when staying at a hotel. Breakfast had the most amazing cinnamon rolls. Everything was great
• Donna (10/5): - The front desk clerk was professional and caring. Easy on and off the interstate. Quiet.
• chadrX1168HV (10/5): 5/5 - Cicely is a great person. She is very helpful and fast. One of the best I have seen in my time traveling. She was very nice and helped me.
• Kathy (10/5): Exceptional -
• Earleana (10/5): - My only complaint was that we thought we needed an extra bed.. so they brought us one .. but the mattress had really bad stains.. actually horrible... And the mattress looks unclean and dirty. Of course we did not use it we willed it back outside in the hall... Luckily for us we didn't need it we use the sofa couch. But overall The experience there was great
• Ashli (8/5): Overall, a nice hotel to stay in - Had several breakfast options to choose from. Hotel was clean beds were comfortable. Pillows can use an update. A little overpriced for the area.
• Jerry (10/5): Exceptional -
• Denise (5/5): Passable - It was close to our event No coset. The desk chair was old and needed to be replaced, my husband sat in it and leaned back like the chair back was and it fell over and he was laying on the floor. It was suppose to be a handicap room, and all it had was one uselessly placed bar in the shower that all of the rooms had. The bathroom lighting needed brighter light over the mirror.
• Nick (6/5): Pleasant -
• Marie (10/5): Exceptional -
• Amanda (10/5): Exceptional -
• Jeff (4/5): - There was no place to hang our clothes and the hotel was filthy.
• Sightseer16728580409 (10/5): Favorite place to stay! - Went with my son in law and daughter and we really enjoyed our stay at the holiday inn. The people are very friendly and helpful. Miss Anita in the kitchen is always our favorite employee. Always do very pleasant and helpful. See y’all next trip.
• Scenic43077956481 (10/5): Positive experience - The room was clean and well priced for the area. Cicely was most accommodating, delightful, and helpful. She had a very positive and joyful personality. The entire staff was very pleasant and a pleasure to interact with. I will definitely stay here again.
• Elizabeth (6/5): - While the room was renovated and clean, the plumbing and a/c unit were so incredibly loud that we got almost no sleep. We even brought a sound machine to use when we travel to help with hotel noise, but when the a/c came on or off or someone in the connecting rooms used the bathroom the noise would wake us up. It was so loud. The beds, also, were extremely firm and also made it hard to sleep. The staff, especially the front desk, were very nice and friendly.
• Vivian (10/5): - Enjoyed it
• Verified traveler (8/5): Ok...but missing the extra - This time we were on the 3rd floor..it wasnt nearly as nice. It was a bigger room but it felt like it was missing something. It was supposedly a suite, but had no real separation to make it a suite. It was just a bigger room. A little on the worn down side with tub paint peeling and floor was a bit dirty. There were only 3 towel sets when our reservation clearly stated 4 ppl were staying.
• Lillian (9/5): Superb -
• Walker (4/5): Ok - Staid in nicer for the price The two extra pillows
• Lanora (9/5): Enjoyable and may stay again if I am in the area. - Clean hotel, I really enjoyed it. Thank you. Staff was excellent. I liked everything.
• 90danettea (10/5): The staff and Breakfast bar! - The staff were some of the friendliest I’ve ever experienced! When we checked in till we left we experienced such excellent service. The breakfast bar was the best I’ve ever had! The food was hot and we had a variety of food! The eating area was clean!
• Chakevia (10/5): Exceptional - Everything no complaints
• Candace (10/5): Exceptional - I traveled here for work and I couldn’t have found a better hotel! The front desk clerk was very helpful and nice! I will book again
• D3132QQdaniels (10/5): Enjoyable stay - Very kind front desk was greeted almost immediately, clean room, good breakfast! Beds were comfortable and although you could tell the hotel has aged, you can also tell they have put in a lot of work renovating this property. No closets but notice and hooks made up for that.
• Abigail (8/5): - It was a good stay- a perfect, step above middle ground place to stay.
• Shannon (10/5): Very nice - It was clean, comfortable and the staff is amazing. Definitely will stay again. They are still in the process of completing this new hotel so they didn’t have a closet in my room of which they left a note saying they were waiting for their furniture. I give them a pass on this because everything else was top notch
• Nate (8/5): - The breakfast wasn't very good. I could hear the passing vehicles when I was in the room. The bed was comfortable and I enjoy that you supplied body wash, shampoo/conditioner.
• Samuel (10/5): - Nice but lacked a closet for hanging clothing. A hook was provided on the bathroom door and a note that new furniture was on order which included the closet. Staff was friendly and check in was smooth. Breakfast was fresh and good. Coffee not great a little strong. Rooms were clean as well as linen. Was in Brookhaven for a family funeral.
• Melissa (9/5): Superb - The whole place was great, check in, breakfast, room was great Nothing
• Robert (9/5): I like the hotel. - The room. Clean. You ran out of eggs for breakfast and did not cook more.
• Roy (10/5): - Very nice and comfortable facility.
• Amanda (10/5): 10/10. Well done!!! - It was a GREAT stay. It was peaceful, clean, and reasonably priced. Breakfast was hot, yummy and the options were plentiful. The staff was friendly, prompt, and efficient. Despite renovations on the property, we were never hindered by that in any way nor was anything inconvenient or even unsightly. I'm a pretty harsh critic and i cannot find a single thing to complain about. Outstanding hotel.
• Rhonda (4/5): - There were no closets in the room. That is my biggest complaint. The Elevators were dirty. They need to clean in the door and the floor. The staff wasn't that friendly
• Paul (10/5): Loved our stay there - Truly one of the finest places we have ever stayed so nice and so clean and the staff so helpful and efficient . Wish I could stay a month there There was NOTHING that we didn’t like !!!
• Big (10/5): Exceptional -
• Megan (10/5): - Price and room was very big and spacious - Did not like there was no place to hang your clothes
• Thadra (7/5): Good -
• Frances (6/5): Brookhaven Hotel Stay - This is the first hotel I have stayed at that did not have a closet or area to hang clothes.
• Senglish712 (4/5): Disappointing - The location was perfect, only a mile or so from the theatre. Well, let's see, the receptionist was less than friendly, the mattress was like concrete(I literally have bruises on my hips), breakfast wasn't even ready before we had to leave.
• Chastity (10/5): Exceptional -
• Chastity (10/5): Exceptional - The staff was wonderful and the room was clean. They did an excellent job.
• Joshua (10/5): Exceptional -
• James (10/5): Exceptional - Great location and etc
• Nona (10/5): No complaints at all. Will continue to be my first choice of a place to stay when I am in Brookhaven. - I’ve stayed here 4 or five times in the past year and have always been very satisfied. The beds are so comfortable and they have a great breakfast. Staff have always been friendly. Just one suggestion. With the remodel, it seems the area where you could hang your clothes up was changed to a place for coffee. Hopefully they will be putting a cabinet type piece of furniture that will have a clothing bar and a place to store the iron and ironing board. Or even a couple of hooks on the wall would work.
• Mitch (1/5): Bad -
• Pittman (9/5): Superb - Clean, convenient, slept well, water pressure was good. Used my booking.com and was already paid for but still charged the rate room amount. Incidental fee is 75 but appeared different on card. Will see if full refund to my card to get funds back. Also had a spider in the tub but took care of it.
• Cammiette (10/5): Exceptional -
• DAVID (8/5): - Served its purpose, convenient.
• Patricia (4/5): - Rooms had no closets; Hardware in the elevator was falling apart Person preparing breakfast was unpleasant and grumpy on both days of my stay. I don't expect I'd choose to stay there again.
• Tracye (9/5): Superb - Everything was wonderful. there were no complaints for this facility. We enjoyed the stay and will stay there again.
• Steven (8/5): - Refrigerator in room made clicking noise. Had to unplug it so that the noise would stop.
• Donald (8/5): - Staff was pleasantly nice
• Nona (9/5): This is my go to place to stay when I am in the area. I travel by myself most of the time and I feel safe there. - This was my fourth time to stay at this facility. The rooms are comfortable and the breakfast is great. The staff has always been nice. Prices have gone up some but then so had everything else.
• Tammy (7/5): Make whoever’s name is going to check in that is what the reservation are under. - Clean rooms/ the lobby area They didn’t work with my reservation.
• Mcgilberry (8/5): Very good - Everything was good No where to hang up my close
• WILLIE E (4/5): - There was no phone in room, nor were there a closet to hang up clothes
• Mekayla (9/5): Superb -
• Hardy (7/5): Good - TV did not work in one of our two rooms. Shampoo dispenser was missing.
• Janie (10/5): Best yet. I travel a lot for work and I will always stay here when I am near. - How clean it was. I have never stayed in a hotel that was clean the way it is suppose to be. The staff was very very polite.
• Hardy (9/5): Superb -
• Daniel (8/5): Very good -

Photos