Dependence del Parco

Location: Località Cini 31 (Check-in at Viale Privato San Marco 1), Porlezza, it

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 10:30 AM

Amenities & Facilities

• Health or beauty spa nearby
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Family rooms
• Pets allowed
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Table tennis
• Hammam
• Kids' outdoor play equipment
• Baby safety gates
• Pet bowls
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• Supervised childcare/activities
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Access to nearby outdoor pool
• Playground on site
• Tennis lessons on site
• Self parking (surcharge)
• Private beach nearby
• Fitness facilities (surcharge)
• Internet access
• Games
• Clubhouse
• Reception hall
• Exercise/lap pool
• Health or beauty spa nearby
• Swimming nearby
• Water sports equipment
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys
• Paddle boating nearby

Rooms Available

• Apartment (3 pax)

  1 Double Bed and 1 Double Sofa Bed

  516-sq-foot individually furnished room with a balcony

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker, room service (limited hours), and free bottled water

  Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries

  Practical - Safe, phone, and wardrobe or closet; cribs (surcharge) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Non-Smoking, pet friendly

  Room is accessed via exterior corridors

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Access via exterior corridors
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Bedsheets provided

• Apartment

  1 Queen Bed and 1 Double Sofa Bed

  516-sq-foot individually furnished room with a balcony

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker, room service (limited hours), and free bottled water

  Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries

  Practical - Safe, phone, and wardrobe or closet; cribs (surcharge) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Non-Smoking, pet friendly

  Room is accessed via exterior corridors

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Access via exterior corridors
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Bedsheets provided

• Family Apartment

  1 Double Sofa Bed and 1 Double Bed

  516-sq-foot individually furnished room with a balcony

  
  

  Layout - Bedroom and living room

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker, room service (limited hours), and free bottled water

  Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries

  Practical - Safe, phone, and wardrobe or closet; cribs (surcharge) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Non-Smoking, pet friendly

  Room is accessed via exterior corridors

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Access via exterior corridors
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Bedsheets provided

• Family Room (2 Adults + 2 Children)

  Offering partial lake views, this room has a flat-screen TV and private bathroom.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Heating
  • Slippers
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Heated pool
  • Pool towels
  • Cots
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Triple Room

  Offering partial lake views, this room has a flat-screen TV and private bathroom.

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Heating
  • Slippers
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Heated pool
  • Pool towels
  • Cots
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Double Room

  The spacious double room provides a wardrobe, a safe deposit box, an electric kettle, a sofa, as well as a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Safety deposit box
  • Telephone
  • Hair dryer
  • Toilet
  • Heating
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Pool towels

• Double Room

  Elegant room offering a balcony with partial lake views and a living area with a sofa and flat-screen TV. Use of the kitchenette is at an extra cost.

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Toilet
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Heated pool
  • Pool towels
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• PATRICIA (10/5): - Tout était parfait ! La chambre, les repas, le spa, l'emplacement, l'hôtel !
• Melanie (8/5): -
• heike-helena (8/5): Hotel in wunderschöner Parkanlage - Das Personal ist sehr professionell und zuvorkommend. Die gesamte Anlage ist sehr gepflegt und wunderschön, das Frühstück von bester Qualität Die Tiefgarage sehr praktisch (20€/tag) Der neue spa Bereich ist architektonisch wunderbar gelungen und ein Highlight. Das Zimmer ist funktional, schön ist die Terrasse Die Heizung sehr gut zu regulieren Wir hatten leider in 2 Nächten randalierende Nachbarn, die den Schlaf unmöglich machten, desweiteren wohnten in unserem Zimmer Insekten (wanzen). Auch hier war das Personal stets hilfreich und bemüht. Wir hatten das Hotel wegen der Silvester Feier gewählt- ja, das essen war gut zog sich aber über 5 std, wenig rahmen Programm und kein Tanz für die Gäste
• Nicole (8/5): -
• Waleed (10/5): -
• Veronika (10/5): -
• Thomas (10/5): - Gefallen hat uns alles, vor allem aber das sehr zuvorkommende und nette Personal.
• NAYEF (8/5): - Though it's lovely, quiet and the staff are extremely nice and welcoming, I suffered from the bad A/C; they claimed it's regulated out of their control. Another drawback, you cannot smoke in the outdoor areas of the restaurants
• Jamaica (6/5): Personal top Unterkunft geht so - Mit der Buchungen zu kämpfen Wahr ok
• Stephan (10/5): - Alles wie immer perfekt. Mehr Nachhaltigkeit wäre sicher noch ein Thema. Hier sehe ich noch Optimierungsmöglichkeiten.
• Flavienne (10/5): - L'hôtel est magnifique et le personnel adorable. Nous avons profité des piscines et de la plage au bord du lac. Tout était parfait. Sans parler du délicieux buffet de petit déjeuner et des restaurants.
• Mohamed (10/5): -
• Anne (10/5): Un séjour magnifique pour les parents et les enfants - Incroyable endroit, personnel attentionné et adorable, magnifiques vues sur le lac, les toboggans dans la piscine et dans le lac pour les enfants. Parfait équilibre kids friendly/adults friendly
• Martine (8/5): - superbe vue
• Elodie (10/5): Magnifique. - Très agréable. De très bonnes infrastructures au sein d'un parc magnifique avec une vue imprenable sur le lac Lugano. Au top avec des enfants.
• Morten Skaarup (4/5): Very old and worn rooms - We were very disappointed with our Family apartment. Nothing like the pictures. Very old and worn rooms. Really a shame that all adults and children must go through the smoking area outside the reception and restaurant. There is nothing Italian about the place – nor the food in the restaurant, or the pizzas from the pizzeria. Staff, beds, spa, and breakfast were good. Far too expensive compared to the low quality.
• Anders (10/5): - Bravo.
• Fatima (10/5): - The staff was very friendly, the view is amazing and the relaxing vibes were the best! Highly reccomend.
• Verified traveler (10/5): Nice stay in June - A really nice stay at PSM hotel, lot of sport activities and a super friendly staff. The pools were quite nice for a family trip. The family room where we stayed was spacious and clean, there was a slight problem with air conditioning, but that got fixed eventually.
• Hassony_h (10/5): Exceptional stay - Exceptional stay with amazing views and direct access to the lake. The staff were greeting and smiling everywhere and the breakfast was very delicious. They upgraded us to a suite with a lake view. Leaving
• Gary (10/5): Even in the rain - Great place
• Steven (9/5): Staff were very helpful and friendly - Lovely location and very quiet Overall we were pleased with everything
• Elmar (10/5): Exceptional -
• Adrianharkin (9/5): Superb resort in a beautiful location overlooking the lake. A fantastic stay for young families. - Fabulous resort for young families. Parco San Marco is a luxury stay for families and the staff go above expectation for your stay. From the moment we arrived we were looked after, the operations manager Roberto being especially welcoming showing magic tricks to the children as we checked in. The resort has kids club and pools with waterslides for the kids and a bonus treat was unlimited ice cream for the children from 12 to 5pm each day! They know that if kids are happy the parents are happy! Spacious rooms with air conditioning and a beautiful view of lake Lugano. Breakfast each morning was included in the stay and it was amazing. I had never seen the variety and quality food on offer for a breakfast buffet in my life! The kids were even looking forward to breakfast each morning. Overall a fantastic stay. I can't really fault the resort. The location is secluded in a way so if you are not driving there then you can get a bus (35min) or taxi from Lugano.
• Verified traveler (8/5): - Super sted, som er meget børnevenligt. Fin mad men måske lidt dyrt. Personalet var meget engageret og serviceminded.
• Jakob Skytt (10/5): Fantastisk - Pragtfuldt ophold. Fantastisk placering, omgivelser, service og mad
• James (10/5): Excellent ! -
• Andrea (10/5): - Die Unterkunft ist Sauber, die Anlage sehr schön gelegen, nur man sollte gut zu Fuß sein und keine Angst vor Treppen und Steigungen haben. Das Frühstück war sehr gut.
• Jennifer (10/5): - The place was nicer than expected. Service was excellent and always with a smile. Dinner food was so good. The breakfast spread was also one of the best. We had a wonderful stay and we will definitely go back.
• Natalia (10/5): - Hotel is a part of a big complex Parco San Marco. It has few restaurants, several swimming pools, spa, beach and so on. It also has a coin laundry. Highly recoment as a base to explore the area of lakes Como and Lugano.
• Susanne (10/5): - Der Kunde ist König
• Robert (10/5): Outstanding - Amazing, staff noted my 70th birthday and delivered gift and 70 balloons to our room
• Lior (10/5): Exceptional -
• Luiz Fernando (10/5): Outstanding STAFF and hotel facilities - The hotel is outstanding but i would like to highlight the Staff they were amazing especially : Desiree Pace from the front desk and Bianca from Kids play . Desiree were super nice providing all information about our stay and further more. Bianca took care of my daughter and my daughter loved her . I forgot one of my bags in the hotel , they manage to send back for me and iam super happy the way they manage to send my bag . I strongly recommend the hotel specially for family trip , its a perfect place for parents and kids enjoy there time , together or doing the hotel activities . The view from the room is wonderful , good food etc . Thank you to make my vacation unforgettable
• User (8/5): Very good -
• Elzbieta (10/5): Amazing hotel in a beautiful scenery - We loved pretty much everything about this hotel. The location was perfect, with a private, not crowded beach in Lugano Lake, two swimming pools that were perfectly clean and well-prepared for the guests, and great service and food. I think it was also great value for money Nothing
• Melissa (10/5): - Brilliant time had by my husband, my 4 year old son and myself!
• Isla (9/5): Beautiful location, great facilities and lovely staff. - The location was beautiful. 20 min walk into the nearest town with choices of restaurants and bars, and a small market on a Tuesday night. Breakfast was superb - so many choices. The facilities were great. The indoor spa was lovely. We liked the relax pool and the lakeside beach. There were plenty of sun loungers wherever you chose you to be. The staff were so lovely and helpful.
• Ylber (10/5): Exceptional -
• Peter (4/5): We relocated to the Aria hotel and spa which was wonderful and was what the photos included when booking on line but we’ - we relocated as this did not match the criteria we entered into our search, we felt the booking.com were slightly disingenuous as this resort does have a 5 star hotel on site which was one of our requested traits. unfortunately we were put into the 4 star family resort which although good for families did not suit this trip for us. The resort is set up for families and as two fifty something adults wanting to relax for a couple of days this did not fit.
• Verified traveler (6/5): - Hotel war über unseren Aufenthalt nicht informiert. Entsprechend war das Zimmer nicht bereit. Dazu bekamen wir dann einen Raum für Behinderte. Das führte bei dieser hohen Toilette zu Problemen für meine Kinder.
• F (7/5): Nice, but too expensive for what it offers - Good breakfast, nice area in front of the lake Too expensive for the quality/equipments, paying parking, noise in the room
• Abhishek (10/5): Exceptional - Beautiful location on the Italian side of Lake Lugano, complete on it's own with a small beach, splash pools and water slide, spa, a playground, a fish and turtle pond, childcare and three restaurants. The place was spotless. The service was exceptional! I mean really! Everyone smiles and it felt they are genuinely interested in the people around. They waived off the charges for our second child. :) and sent us bottles of water for the drive back. I've never had that before. We'll definitely go back again.
• Valon (2/5): - Nicht sauber. Hotel mit 5 Sterne Heizung hat nicht funktioniert. Und zu teuer
• Burak (9/5): We enjoyed our stay a lot with our kid. Staff was very helpful and welcoming. - Staff was exceptional. Facilities were very good. Breakfast price might be more reasonable.
• Telma (10/5): Exceptional -
• Lauren (10/5): Exceptional -
• Martin (10/5): Great stay with beautiful views - Excellent place with a gorgeous view over Lake Lugano. We were a bit concerned that we could be a bit far away from walking to dinner locations but as the complex itself had the best restaurants in the area we were in the perfect spot. The service was impeccable and breakfast buffet was just great.
• Diana (4/5): - So the view from the hotel is nice, but the bathroom was not super clean when we arrived. There was hair on the bathroom walls which was kind of gross. The staff were some nice, some so and so and some were rude. The nice ones were helpful when we wanted to book the restaurant at the hotel, the so and so brought us the coffee at the breakfast so late that we finished our breakfast by then and the rude ones I asked them after I left to check if my reading glasses were left in my room and they kept telling me that they will keep me informed about it and still waiting for their news. They just told me at the phone they cannot help me while it is quite simple to ask their cleaning staff if a pair of glasses was left in the room. Per total the experience turned into an unpleasant one because of the latter interaction, but there were a few nice people who should not be blamed for it. Also another unpleasant thing is that they say the relaxing pool is open until 9pm but at 7pm they start to clean it so obviously you cannot swim outdoors after 7. We were given the option to swim inside which was thoughtful but why advertise something untrue?
• Katja (10/5): Top familienaufenthalt - Sehr schöner aufenthalt, wenig leute im mai! Das bad ist etwas klein, rest des zimmers top! Super aussicht auf see! Das frühstücksbuffet ist weltklasse, alles was man sich wünscht! Das essen im einem der hotelrestaurant ist gut aber sehr teuer! Hallenbad und aussenpool sehr schön, vorallem für die kinder!!
• Verified traveler (10/5): Journey is like a marriage - This journey is the best one ever happend in my life. The biggest welcome and the best facilities and the best services. Dont know the name of the staff but, the lady at the arrival day gave my boy the present and she brought our suitcase to the room. For the breakfast, the staff were fantastic. Although we dropped the cup and the cup was brkoen, they friendly made us relaxed. I will take my mother and father in law and my mom in July. More than ☆☆☆☆☆!!
• Domi (10/5): - Super für und mit Kindern. Mit tollen Wasserrutschen, Glacépass und anderen Spassgeräten.
• Chris (10/5): Amazing hotel A++++ - Amazing hotel, on the top of our favourite list. The staff cannot do enough for you and the service is impeccable. Spotlessly clean with plenty to do if required with lots of areas to drift away too.
• Verified traveler (10/5): - The facilities were wonderful! Be warned that the parking garage is tight to get in and out of the spaces but everything else was magical. The resort is very thoughtfully put together, with different pools, great food (and coffee!) and services. All in all a wonderful place to stay with great views of the lake.
• Fritz (10/5): - leider zu kurz
• Shawn (10/5): Best Family Resort in Europe - Our 2nd time staying at Parco San Marco. Great place and the best family resort that we have visited in Europe (out of ~8). Amazing views and a super helpful staff.
• Verified traveler (10/5): Beautiful parc and hotel - As always a very pleasant stay in this beautiful hotel and parc! Always love to enjoy relaxing in ‚my‘ hammock 😊
• Verified traveler (10/5): - Family oriented hotel with a very friendly and welcoming staff. Hotel is only about 15-20 minute drive from Lugano, would definitely stay here again.
• Verified traveler (8/5): Relaxing and beautiful - Very nice location. Beautiful private area by the lake Staff didn’t help in finding the room. The room was not so comfortable and nice. Plenty of food in breakfast but not so tasty.
• s (10/5): Best hotel in the lakes - Excellent hotel, fantastic staff. Great food and location. Couldn’t ask for a better family holiday hotel
• Roland (10/5): Super hôtel entre Lugano et Côme - Hotel De premier choix. Services, restauration, piscines, cadre : rien à redire!
• Unonumerouno (10/5): Amazing holiday!!! - I had a fantastic time with the kids. They were so sad to leave. The resort was fantastic, with wonderful staff. Special thanks to Claudio in the restaurant. He was extremely charming and made sure we were very comfortable.
• Verified traveler (10/5): - I love this place but parking should not be charged extra as it cannot to reached easily without a car.
• ELENA (10/5): - Bellissima struttura adatta anche per famiglie con bambini. Di sicuro ci ritornerò
• Jürgen (10/5): Guter Familien-Ferienort - Sehr angenehmer Aufenthalt ein einem wunderbaren Familienresort
• Christoph (10/5): Tolle und schön gepflegte Hotelanlage - Sehr gepflegtes Hotel an schöner Lage mit guter Gastronomie. Kann ich nur weiter empfehlen
• Salvatore (6/5): Lazzaro - Per Il soggiorno sono soddisfatto, l’unica cosa che non riesco a mandar giù il pagamento exstra per il garage, dalla quale non siamo stati informati di un costo ulteriore.
• Véronique (10/5): - Cadre agréable, chambre spacieuse propre avec vue sur le lac, personnel très serviable, spa sympathique.
• Globetrotter (10/5): Tolle Lage, sehr schöne Suiten mit Seeblick - Auch Anfang November ein sehr schönes Reiseziel, das Hotel ist sowohl für Familien als auch Paare sehr gut organisiert. Wir fanden es zwar etwas schade dass die Kinder nur bis 16h im Indoorpool schwimmen dürfen, da der Funpool draußen um diese Jahreszeit doch zu kalt ist. Am Donnerstag ist der Indoorpool dann bis 20h für Familien geöffnet. Das sollte gerne 2-3 mal die Woche so sein. Gerade für Familien ist auch die Küchenzeile in den Suiten praktisch um Babynahrung zwischendurch warm zu machen oder abends nur ein kleines Abendessen zu zubereiten. Die Nutzung der Küche kostet jedoch extra einmalig 60€. Das wussten wir vorher nicht. Dennoch haben wir vom sehr freundlichen und hilfsbereiten Hotelpersonal direkt auf Anfrage auch Teller und Besteck auf Anfrage bekommen, da die Küche wie gesagt nicht grundsätzlich damit ausgestattet ist. Ansonsten war alles perfekt. Vor allem das Frühstück ist wirklich große Klasse und lässt keine Wünsche offen. Die Auswahl ist riesig, alles frisch und köstlich. Wir kommen gerne wieder.
• Dragica (10/5): Top - Einfach wunderbar. Für Familien mit Kindern zu empfehlen.
• Ralf (10/5): Schöne Anlage am Lago Lugano - Super Essen - hervorragendes Preis-Leistungsverhältnis. Nur der Abendspaziergang fällt aufgrund der Randlage etwas schwer
• Alison (10/5): Loved every second. Luxury!!! - This resort is AMAZING!!!! Wow, wow, wow!!! The property is stunning with many gorgeous facilities and the rooms and views of the lake are spectacular. From the second we arrived, we felt welcomed by the beautiful staff and breakfast was simply amazing! Even though it poured rain the whole stay - we thoroughly enjoyed every minute! So much to do and see. It is a little away from anything outside the resort though, but there is so much to do at the resort - it doesn't really matter. Nothing was a problem and we loved every minute of our stay! Oh and the newly renovated room and Versace style bathroom - AWESOME!!!
• Steven (10/5): Perfect holiday - not often I walk into a hotel room and say Wow, what a perfect room and view, all the staff were excellent just the right blend of friendly and helpful nothing was too much trouble, the restaurants were very good, not much within walking distance so a car is essential, I will definitely come back
• Verified traveler (10/5): - Went there with my son. Very nice place and overall the kindness of all the staff at restaurant, reception and room service.
• Verified traveler (10/5): Excellent Resort - This was the best ever hotel we have been. I wish to come back again
• Chris (10/5): Beautiful hotel. - Beautiful hotel with a warm welcome. Fantastic breakfast keeps you full till the superb restaurants start calling. Second. Visit as good as the first. Already thinking of our return trip.
• Gregory (10/5): Best place to go with your family. - Absolutely the best holiday location that my family and I have been to. The location and views were amazing. The resort had everything - from good food to everything to do. The people were the friendliest we ever met. We will surely be back.
• Denise (10/5): - Best breakfast buffet we have seen in Europe. Hotel staff were excellent and very helpful with the children.
• Verified traveler (10/5): Lake Gem - We thoroughly enjoyed our stay, and had attentive and friendly service from ALL staff (except maybe the dining room manager). We would highly recommend the hotel! Those in wheelchairs should note that there are a lot of stairs--but elevators are available!
• anonymous (10/5): - Excellent hotel, superb restaurant. Wonderful location.
• Verified traveler (10/5): fantastic - We had a fabulous honeymoon, resort beautiful and staff all friendly and helpful. Highly recommend.
• Joey (10/5): Excellent service - Great stay in resort on quiet water front .. Only negative is the roadside near hotel.
• Verified traveler (10/5): Beautiful hotel set in stunning grounds. - We have just returned from a week at this hotel and cannot honestly fault it! Warm friendly staff who make you feel that nothing is too much trouble. The location is perfect, with your own little private beach which allows you to swim in the waters of Lake Lugano. The breakfast buffet is probably the best we have ever experienced and we have been all over the world! Recommendations: hire a boat, go paddle boarding on the lake and definitely visit the Buddhist temple at the top of the complex for the most breathtaking view of Porlezza and the lake. Already looking to book for next year! I really could go on but feel you can only truly experience this little piece of heaven by visiting yourself. Thank you to all the lovely staff who made our stay so special!
• Verified traveler (10/5): Beautiful property with wonderful staff! - Hotel premises were beautiful and well-maintained. Rooms were clean but dated with pink tiles and awkward showers in the bathroom. Staff were very kind, helpful and accommodating. In particular, Mario on the waitstaff, Ines and Jasmin at the front desk, all the staff at the boat rental dock, and all of the teen program staff were amazing. Thanks for making our stay so special.
• Mark (10/5): First class hotel!!!! - We went to this hotel because of it's location with the added factor of it being modern. We certainly went disappointed as hotel has everything you could ask for. The views are outstanding and would recommend this hotel to anyone looking for a stay in Italy in a stunning modern hotel!!
• Ged (10/5): Just fabulous - Excellent location, great facilities, really helpful staff, can't fault it. Superb. If you can short list/choose this hotel with confidence.
• Wed (10/5): - I don't know why the hotel is classified as 4.5 stars. I'd consider it as a 5 stars resort and highly recommended for families with young children and honeymooners.
• Josephine (10/5): Fantastic! - Best hotel we have been to anywhere in the world! Something for everyone, could not ask for more.
• Christian (10/5): Great place in lago di como and Lugano - Everything is great is ideal for cupolas or for families in the area of Lago de Como, this hotel is in lago de Lugano, but is very close to lago di como.
• Sarah (10/5): Great base for the lake como area! - We had a suite with lake views which was nice and spacious although nothing overly luxurious; was clean and had everything you could need except most kitchenware - there is an extra charge, although they did give us the odd item free of charge after asking at reception. Also had a safe in the room, fluffy dressing gowns, slippers, outdoor towels. The resort has loads of facilities, most of which we didn't have time to experience (including archery, yoga, massage classes and a private beach and sun terrace). Breakfast buffet was fantastic. We didn't eat in the restaurant for dinner although this looked nice, but was a set price for 3 courses. Reception staff were very friendly and helpful. There was a lovely bar too. Indoor heated swimming pool and sauna/steam room facilities were also lovely. There is what looks like a great kids club, as well as 2 other outdoor pools (too cold to use in November) so it would be nice to return in the summer! Great location - out of the main thrust of the Lake Como towns so nice and laid back but an easy 15-20 min drive across for day trips (a hire car is a must!). We had a great stay - would highly recommend this hotel and would definitely return if we were in the area again.
• Verified traveler (6/5): - Four-star hotel rating plus very good reviews led us think, that the hotel would be very good. Unfortunately, i) the whole hotel complex was really complex and difficult to get around, ii) the junior suit we booked was large but was rather old. The noise from the room was enormous, hardly any insulation. Very good breakfast buffet. But considering the room, we would not recommend the hotel, despite alright price / performance
• Mahmoud (10/5): perfect view and location - It was a perfect hotel for my family, they accommodated our need and they have very nice selection for breakfast. We definitely will go back.
• Andrew (10/5): gem of a hotel ! - what a gem of a hotel this is ! Its quite hard to find ( it actually on a holiday complex ) but when you get there wow ! Apart from the hard bed, the rooms are lush, staff are 1st class and cannot do enough for you. Also had one of the best meals there that I had in Italy. 100% 1st class !
• MIchael (10/5): Loverly resort - highly recommended - We spent 2 days at Parco San Marco - officially the "Dependence" part, but it is all one development. It was a lovely stay for both parents and kids. The facilities were great with lots of activities available. The setting is beautiful with great views of the lake and mountains. Lugano is no more than 15 mins away with a range of other activities. The staff were very helpful and friendly and made the stay very enjoyable. Just watch out for rush-hour traffic from Lugano to Porlezza around 5-6pm on weekdays.
• arie (10/5): Very nice hotel - Great family place Would recommend it to families Vey friendly staff
• Brian (8/5): - The location of the hotel is perfect as it sits close to The lake and has stunning views. It is very family friendly and given the time of year we could not take advantage of all the facilities. We had an issue with the type of room we booked because of a variance in what the Hotels.com website outline compared to what was given. A solution was eventually resolved after a few discussions with the friendly staff at the hotel. I would recommend this hotel however if you are not going during summer months you probably would not get the use of all facilities.
• Thomad (10/5): Nice family hotel - Enjoy our stay. Staff is very accommodating and nothing is never too much. Friendly staff, hotel is very clean and facilities cater for all types of families. The area is a much see and it is recommendable to have a car in order to get around the area. Best hotel I have ever stayed at in Europe and will definitely be back. Restaurants at hotel and nearby are affordable and offer very nice Italian food. Even activities at the hotel is very affordable. Would recommend any day :-)
• Jjeannie (8/5): Stunning views excellent hotel - Wonderful hotel, highly recommended. they think of everything to make your stay special from the welcoming arrival and check in to providing water for your onward journey. Please be aware of the position of this hotel - Expedia link was misleading it is not in Como, but Lugano about 1 1/2 hrs from Milan MXP airport. Completely worth the extra distance and the hotel organised a cab (160 euros). A car is recommended but we managed well enough with the local bus and the bus stop is right outside the hotel. The other confusion I had was two different hotels appearing on Expedia but they are actually one and the same. They cater for families and couples and have a separate dining area, separate pool and quiet areas for those without children which works well. I went with my teenage son 14 and my older son 20. They had a ball, particularly in the private area of the lake with a large inflatable provided! Many things offered free such as trial snorkelling and boat trips. The kids clubs looked great and there is also an exclusive teenage area. I was impressed with the layout and how peaceful the place felt even though it was full. I think the kids pool got pretty busy but we didn't spend any time there. We had treatments in the spa and used the indoor facilities when the weather was bad (torrential rain and thunderstorms for two days of our trip be aware!) breakfast was an absolute delight, you can even juice your own fruit and veg! Gluten free available.
• Verified traveler (10/5): - What a great find. Not cheap, but good value for the money paid.
• Abdullah (8/5): Try it you will like it - very nice place to stay, as a resort it is great experience

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