PrideInn Flamingo Beach Resort & Spa Mombasa

Location: Dolphin Road, Shanzu, Mombasa, Mombasa, 80109, Mombasa, KE

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 10:00 AM

Amenities & Facilities

• Meeting rooms
• Boat tours nearby
• Fitness facilities
• Parasailing nearby
• Area shuttle (surcharge)
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Express check-in/check-out
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Fitness facilities
• Gift shops or newsstand
• Conference space
• Snorkeling nearby
• Surfing/bodyboarding nearby
• Sailing nearby
• Breakfast available (surcharge)
• Television in common areas
• Scooter/moped rentals nearby
• Safe-deposit box at front desk
• Porter/bellhop
• Parasailing nearby
• Meeting rooms
• Wedding services
• Express check-in
• Pool umbrellas
• Tours/ticket assistance
• Area shuttle (surcharge)
• Waterslide
• Shopping center shuttle (surcharge)
• Conference center
• Snack bar/deli
• Playground on site
• Airport transportation - pickup (surcharge)
• Train station pickup (surcharge)
• Beach umbrellas
• Beach sun loungers
• Pool sun loungers
• Beach towels
• Beach volleyball on site
• Beach yoga on site
• Boat tours nearby
• Safari nearby
• Train station drop-off (surcharge)
• Banquet hall

Rooms Available

• Standard Room

  1 King Bed

  291-sq-foot individually decorated room with a furnished balcony/patio

  
  

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Laptop-compatible safe, desk, and phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Smoking And Non-Smoking

  Room is accessed via exterior corridors

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Access via exterior corridors
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room massage available
  • Free WiFi
  • Pillow menu
  • Rainfall showerhead
  • Furnished balcony or patio
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Smoking and Non-Smoking
  • Bedsheets provided

• Family Room

  1 Queen Bed and 2 Twin Beds

  Features a private furnished balcony/patio

  
  

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Laptop-compatible safe, desk, and phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Room is accessed via exterior corridors

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Access via exterior corridors
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room massage available
  • Free WiFi
  • Pillow menu
  • Rainfall showerhead
  • Furnished balcony or patio
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Room (Run Of The House)

  1 Double Bed and 2 Twin Beds

  291-sq-foot individually decorated room with a furnished balcony/patio

  
  

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Partially open bathroom, shower, and rainfall showerhead

  Practical - Laptop-compatible safe, desk, and phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Room is accessed via exterior corridors

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

• Superior Room

  1 King Bed

  420-sq-foot individually decorated room, furnished balcony/patio with pool views

  
  

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Laptop-compatible safe, desk, and phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Smoking And Non-Smoking

  Room is accessed via exterior corridors

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Access via exterior corridors
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room massage available
  • Free WiFi
  • Pillow menu
  • Rainfall showerhead
  • Furnished balcony or patio
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Smoking and Non-Smoking
  • Bedsheets provided

• Suite, 1 King Bed, Garden View

  1 King Bed

  818-sq-foot individually decorated room, furnished balcony/patio with ocean and garden views

  
  

  Layout - Bedroom and sitting area

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Laptop-compatible safe, desk, and phone

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Smoking And Non-Smoking

  Room is accessed via exterior corridors

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Separate sitting area
  • Access via exterior corridors
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room massage available
  • Free WiFi
  • Pillow menu
  • Rainfall showerhead
  • Furnished balcony or patio
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Smoking and Non-Smoking
  • Bedsheets provided

Guest Reviews

• Betty (10/5): -
• Andrej (8/5): - Swimming pool, Sea view room.
• Cyril (10/5): -
• SHUKURAN (7/5): -
• Christopher (9/5): - The location is super, food excellent with a very wide variety, room spacious with ocean views and an expansive swimming pool. There are palms around the swing pool but no shade most of the day. The management may consider a shade on a part of the big pool
• Ursula (7/5): -
• Mariline (8/5): Fantastic food, pool and animation team. - We always enjoy the buffet, the pool and activities. The food is very good, a lot of choices and all types. The staff at the restaurant is kind and professional. The pool is very clean and well maintained. The animation team is great, they have fun activities and they create a nice ambiance. The check-in was bad. We were told to sit and wait for someone to come see us but nobody came. We had to go to the counter. The staff was acting rude and not welcoming or helpful at all. They told us to go eat and come back but we still had to wait when we came back from lunch. They have build a new spa and it’s very beautiful and attractive but the prices are very high.
• Elsie (10/5): -
• Miroslaw (2/5): -
• Aisha (10/5): Fantastic will be back again - It’s so beautiful and the grounds and beach are well maintained Nothing
• Will'M (8/5): - La disponibilité des équipes, le sourire
• CHIPO (8/5): - Great ambience, air good food, friendly staff very responsive. Entertainment in room is lacking so once pool closes not much to do in your room.
• Abdinasir (8/5): -
• Salvador (8/5): Agradable - El buffet bastante bueno y completo. El trato del personal fue genial. La piscina esta bastante bien y justo al lado la playa, donde a parte de bañarte tienes actividades como motos de agua. Las habitaciones amplias y comodas. El todo incluido merece mucho la pena Hay que tener cuidado porque hay monos en el hotel y pueden darte un susto. En el todo incluido solo se incluyen cocteles, y el horario es muy reducido
• Fitah (10/5): Our stay at PrideInn Flamingo Beach Resort & Spa was truly wonderful from start to finish. We were warmly welcomed - The hospitality was outstanding, the staff were incredibly friendly and professional, and the overall atmosphere was relaxing and welcoming. Honestly, there was very little to complain about—everything met our expectations. Upgrading the rooms with smart TVs would make the experience even better, as many guests nowadays enjoy watching Netflix and YouTube during their stay
• Manish L Parmar (7/5): - The rooms are spacious and comfortable, and the large pool is absolutely beautiful. Balozi beer was a good option. The beach is also pleasant and enjoyable. Please note that these comments apply to the all-inclusive package. What truly stood out, however, was the staff and overall service—simply remarkable 👏👌. The team carries a genuine, glowing smile from morning to evening, creating such a warm and welcoming atmosphere. Well done to the entire staff, and to whoever inspires them. The food was just okay and could certainly be improved. Unfortunately, the cocktails were not up to standard, and the juices tended to be too sweet. Entertainment could also be improved, for example by including a live band.
• Guest (6/5): -
• Mueller (10/5): Definately going back - Very clean
• KINGA (10/5): -
• Maria De Los Angeles (10/5): -
• Ida (8/5): - We stayed for a week. The hotel was very nice. The location was great in relation to the beach, with the cliff on one side and open beach on the other. The food was exceptional, both breakfast and dinners. They vary the dinner location, sometimes inside sometimes outside and with different topics. The pool was great and the pool area very nice. The spa was awesome, a very nice atmosphere with these small half open cabins for the massage - you hear the ocean waves while relaxing. The rooms were not like in the pictures when booking. It seems some bookings show the wrong rooms. However, the hotel staff changed our room, after we explained this issue (extra positive points for this). Everywhere there were signs not to feed the animals (monkeys), but the staff did not follow up on that. Above us were guests feeding the monkeys every day from the balcony, so the monkeys were sitting directly on our terrace. Although this is sweet to watch, I feel bad, because I don't want them to become dependent on being fed. Also, the monkeys peed on some of our clothes, and that stinks horrible! We asked the staff for a stand to dry our wet clothes. They told us to simply lay it on the stone wall of the terrace. However, there were the monkeys again...
• jamesons clear and clean (10/5): Great - Great customer service & fresh meals 👌 Need to improve on kids play Zone
• Lorkin (8/5): As all inclusive a go, you wont regret booking this - A spectacular pool. Absolutely huge. And being salt water (barely noticeable) meant low use of chemicals. You could literally spend the day in it. Loads of loungers, never short of options. And a wonderful tropical feel to the place. Immaculately kept. A hotel you walk into and think ‘I have made the right decision here’. Loved the branded soft drinks and local spirits were perfectly fine. All the wine was perfectly drinkable. Staff were great, really superb actually and really friendly. Night time entertainment was good and staff clearly put a lot of effort into the routines. The dinner in the gardens was a real highlight The drains in our room did give off an odour. Fine if you closed the bathroom door but still, unpleasant. As an all inclusive it was fine but you wouldn’t want to step foot out of it, poverty everywhere. Nothing to do and nowhere to eat. Food was ok but very Indian leaning. It was lovely but at times was struggling with options: did not always want a stew or curry for lunch and salads were nice but limited and lacked diversity. Barbecued meat was so dry it was almost inedible and much of the stews were more bone than meat. The non all inclusive restaurants were nice but obscenely expensive. Paying London prices in Africa. Someone is making a lot of money, definitely not the locals. Beyond the once a week outdoor extravaganza, entertainment was done inside in a room close to 49 degrees. Lastly, the beach was not great. Apart from the ten meters in front of the hotel, the beech was Covered in rotting seaweed, two foot deep, and litter ( this is true for all beaches including diani in my experience) and because Kenya is just a series of venues (hotel after Hotel) corporations care about their patch and beyond that, well who cares. Lastly, again if not unique to this beach, it is plagued by locals who would not leave you alone or give you a foot of space. It made the beech a complete turnoff.
• Khalid (8/5): - The location
• NANGOBI (1/5): Very disappointed with first impressions. - Did not get the value of the service paid for. Staff seems to hear us but not listen to our requests. Requested a twin bed, on arriving, it was not separated. Despite several requests, our voices fell on deaf ears both the shift we met and the shift after. Basically one can say we were offered a single bed as every bedding was single. Very disappointed and will not be recommending.
• Honorata (9/5): -
• Lindström (6/5): -
• Giovanna (10/5): - La struttura esterna,il cibo,la posizione È mancata l'acqua, ritardo nella pulizia della camera
• olaf (8/5): -
• Abdi Sitar (10/5): - The worker Joan especially was very good at welcoming us. We spent our honeymoon there, and we enjoyed it so much we stayed 3 more nights. I don't like that the workers doesn't treat Africans like the Europeans or the white people. If i ask for the same service the white mem will get it faster and without questioning. Africans we have to stop with this colonial thinking and behaviour.
• aleksander (9/5): Perfect place for holidays - Beautiful place. Lot's of greenery, nice swimming pool, private beach area. Rooms are comfortable. All inclusive package is a really good deal. Outdoor dinners with entertinement. We have really enjoyed our stay. I recommend this hotel. Pool area closes at 6pm which is a bit early. All Inclusive bars start at 11am which is too late. People come to the pool area in the morning and they cannot drink anything, even a juice or a coffee.
• Habil Mukolwe (10/5): -
• Perpetual (10/5): It was the most unforgettable time of my stay - It was spotless clean ,the service was top notch ,the staff was extremely kind and friendly Nothing to complain about
• Mario (9/5): - Genial, todo rico!!!
• kikot (8/5): - Lugar La bebida no esta muy fria
• Tereza (8/5): -
• Fuad (8/5): -
• Honorata (9/5): -
• Caroline (9/5): See you next time! 🌴✨ - This was our second time staying at PrideInn Flamingo, and it definitely won’t be our last. We will absolutely keep coming back! From the moment we arrived, we felt truly welcomed again. To our surprise, we were even upgraded to a suite, which made our stay extra special and very much appreciated. Although the rooms could use a small touch-up here and there, we honestly have nothing to complain about. Everything was clean and comfortable. The staff deserves a huge compliment they are incredibly kind, friendly, and genuinely go above and beyond to make your stay wonderful. You can really feel their effort and dedication in everything they do. The food was varied every single night, which made dinner something to look forward to each day. One of the highlights of our stay was having dinner outside with live entertainment it was such a beautiful and enjoyable experience. The hotel is perfect for families, but also very suitable for couples looking to relax and enjoy quality time together. From the bottom of our hearts, thank you for another amazing stay. We will definitely be back! The only small feedback we would like to mention is that the air conditioning in the bedroom was not as strong as the one in the living room, which made it a bit warm during the night. Hopefully, this can be looked into.
• Heike Meibörg (10/5): Toller Badeurlaub in wunderschöner Atmosphäre. - Das Essen war schmackhaft und abwechslungsreich. Wir waren drei Wochen im Hotel und es hat uns sehr gut geschmeckt. Alle paar Tage wird das Abendessen mit einem großen Buffet draußen im Garten oder auch direkt am Strand ausgerichtet, mit einer Entertainment-Show ..... richtig toll! Die Zimmer sind OK, alles da, was man braucht. Leider gibt es keine Aufzüge. Bei der Hitze kann das sehr anstrengend sein, bis in den 4 Stock. Wir waren im zweiten Stock, das war noch OK. Morgens hat man auch mal die süßen Äffchen auf dem Balkon, sehr niedlich. Der Pool ist sehr groß und richtig toll. Das Personal ist super-nett und lächelt einem immer freundlich zu. Wir können dieses Hotel wirklich sehr empfehlen.
• Frank (8/5): - The area on the nice beach..beautyfull..nice big swimmingpool Some drinks like cola were not cold enough...also the draft beer I
• Frank (8/5): -
• Manuel (8/5): -
• Manuel (9/5): -
• Daniel (8/5): -
• Kristine (10/5): Alt i alt et meget dejligt ophold - Meget venligt og hjælpsomt personale. Lækker og varieret mad til alle måltider. Skønt poolområde
• Monika (8/5): We really enjoyed our stay, family with 3 children - The staff is amazing, the food is delicious. The swimming pool is very spacious and safe for children. Direct access to the beach. Dinners in the garden including the live music. The nature around the hotel makes more exotic. Rooms that we stayed in needed to be refurbished. One of our room didn’t have enough hot water. Not enough sun beds for everyone as they were already taken by 6am with people leaving towels or some personal objects.
• Oliwia (9/5): -
• Ionut (9/5): -
• Jonas (8/5): -
• Thibaut (8/5): -
• Justine (6/5): -
• Margaret (8/5): -
• Erkan (7/5): Bize sunulan ve bizim seçtiğimiz her şey dahil ve hava limanı transferi dahil olarak ödediğimiz ücret aslında hem hava - Çalışanlar Tam pansiyon konaklamanın her şey dahil diye sunulması son derece yanlış. Yatakların ve yastıkların küf kokması.
• Erkan (7/5): Konaklama gerçek bizlere sunulduğu gibi aldatmaca olmadan gerçekten her şey dahil olsaydı daha iyi olurdu. - Çalışanlar cana yakın ve kibar Yataklar ve yastıklar küf kokuyordu, bizim talebimizle değişti. Her şey dahil diye sattıkları paket aslında herşey dahil değil, bazı içecekler, ve ana restoranlar dışındaki yemekler ve bar ücretli.
• Giuseppe (1/5): -
• ngei (4/5): -
• Caroline (9/5): My stay was amazing I was surprised by the ambience a luxurious room, it's very lovely - Breakfast was amazing, and staff very friendly and courteous, location is a bit on the interior Maybe have a bit more food variety
• Sallie (10/5): -
• Susanne (9/5): Geweldige plek - Zeer vriendelijk personeel, leuk animatieteam, mooie zwembaden. Het eten was voortreffelijk. Genoten van het buffet, er is voor ieder wat wils. Er is voldoende ruimte om overdag te ontspannen, je kunt voetbal kijken, spelletje poolen spelen. Al met al genoten van de gastvrijheid. Nvt
• Catherine (10/5): I enjoyed my stay much. - Breakfast was excellent. Staff were very friendly. Tea Tea and coffee with know cold milk.you had to askfor it.i
• Paul (9/5): Despite minor gripes this was a wonderful trip for a family. Great kids club allows parents to relax - Dinner. Pool. Staff. Smiling staff. Spa. Views. Cliff bar. All inclusive. Buffets good. Kids club to occupy our 8 year old daughter was wonderful. Perhaps an à la carte option for all inclusive packages. Buffets get same after a few days. Works going on at resort. No lifts to our suite. WiFi not good.
• Mary (6/5): - Staff were helpful, food delicious. Got an incident with an uber driver. Wasn’t happy with how they handled it. Staff did not take care of me and instead sided with the Uber driver and called security on my family after check out.
• schédir (9/5): -
• Gene (10/5): The perfect location, great rooms, beautiful views, great staff. Had a wonderful experience! - Amazing friendly staff, a variety of foods for breakfast lunch and dinner. different venues for meals. Excellent service in room, at the pools or ocean front. Everything outstanding
• Agnieszka (10/5): - Super hotel, z olbrzymim basenem w ciekawym kształcie ,nie oblegany, plus mniejszy dla dzieci. Teren hotelu duży ,zadbany .Dużą atrakcją są małpki . Całego terenu pilnuje ochrona ,żeby turyści czuli się bezpiecznie .Obsługa w barach i restauracji bardzo miła i pomocna .Cały czas, byliśmy zaskakiwani ich życzliwością. Na pochwałę zasługuje trener siłowni Shadrack ,który dbał o formę naszych chłopców. Blisko hotelu jest Haller Park ,polecam przejażdzkę tuk-tukiem za niewielkie pieniądze
• Lola (10/5): I felt relaxed. - The pool activities and balcony views The sales ppl on the beach was a little to pushy selling there merchandise even when told not interested. My stay was all inclusive and this made me not utilize the non motorized beach activities included in the package.
• Xenia (1/5): Absolute waste of time and money! - Located beachfront Our door key continuously failed to open the door and every time we had to climb down from our 4th floor to go to reception under the rain to ask them to open for us. It happened 11 times in 2 days of our 3 days stay. Staff weren’t helpful at all every time they lied that they fixed the problem and they didn’t. When I asked them to move us to another room they indistinctly said they will see what can they do (and the hotel wasn’t full at all). At the end of our stay (in the evening of our last day) they admitted that the lock has a problem and they can move us to another room 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ which was useless as we were checking out next morning. Every time we asked to connect us with the GM to solve the situation they kept saying he’s in a meeting… we spent more time shouting at the reception than by the beach. And everything we received is a useless apology for ruining our vacation. We spent more than $2000 for our 3days stay and it was ultimate waste of money, time and our sanity!!! What made me angry is not the problem we had but their approach to help their guests, zero dedication… I don’t even mention that the room was to old and not really clean. Bathroom stinks I really want my money back but as I mentioned we didn’t even have a chance to meet the general manager to see how he can help with our bad experience…
• Nino (10/5): -
• Nawal (10/5): The Vacation you can only Dream of!!! - My favourite was the kids club and the unlimited drinks throughout the day when you have all inclusive, and how can i forgot the beautiful views of the pool area and the private beach. I thought such views only existed in movies, This has been the best holiday we have ever been to as a family, one my kids will never forget and we will definitely come back again. Everything was amazing.
• Nancy (10/5): - The staff are amazing!
• Phindile (10/5): We had an amazing time, can’t wait to go back - The pool, and the rooms
• Eunice (10/5): I will book again any pride in resorts - I booked for a 3 day stay and i wanted to book for some more days they gave me pride in paradise as an option since their room were fully booked the following day.I got an emergency and I went to the hotel to cancel my reservation which they did but they did not refund the money They are cons
• Waweru (9/5): -
• Mirko (9/5): Sinceramente credo che le foto sottovalutino la struttura che in realtà è molto meglio di presenza. Ho passato un soggio - Ottima posizione, personale cordiale e pronto ad ogni richiesta.
• chege (7/5): -
• MOSES CHANSA (9/5): -
• Jeroen (8/5): Bounty Paradise - Beyond the hotel influence, but there was no surf from the Indian Ocean at the beach
• Laurence (10/5): - Parfait
• Rabadia (8/5): -
• Harris (8/5): Excellent service, abundant food, clean pools! - The all-inclusive package we chose was excellent. During my stay, food and drinks were abundant. All the pools were clean and well maintained. There were power outages, and the internet was unavailable during those times. Also, one staff member, one of the ladies at the reception, demonstrated poor customer service, which I believe was influenced by prejudice. However, Ruth, from the housekeeping team, made our stay remarkable. She was always available to cater to our family’s requests and ensured that we had a comfortable and enjoyable stay. She truly deserves to be appreciated and recognized!
• Joanie4 (7/5): Lovely hotel, great beach location and access to the beach is easy - The staff are extremely friendly and helpful; the pool was fantastic; the beach was great. The room was also very good; although we were allocated the wrong room at check in - this was corrected on the second day. 1. The meal offering needs some diversification; we seemed to have the same food on offer each day for dinner and lunch. 2. Considering the hotel is coastal i expected a great offering of seafood however this was lacking. 3. Prep for meals could be better, i.e. we waited quite often for fruit to be available at meals when it run out - there would be someone cutting the fruit at mealtimes but this i feel could be done as prep ahead of meals to avoid waiting time. Same happened when there was sushi for dinner - this was being made to order vs pre-prepping this in advance. 4. Allocation of staff to high traffic services needs to be improved, i.e. there was only a single chef at the egg station which created a bottleneck and queue daily; similarly with bar service at the pool bar - more bar tenders should be allocated to reduce wait times for drinks 5. Consider having a designated separate space for evening entertainment so that adults travelling without kids can still enjoy the common space
• Caroline (9/5): -
• Tibor (8/5): -
• Wiktor (3/5): I do NOT recommend if you want to enjoy your holiday - In general the staff is friendly, but very (very) slow. But it's like that in many places in kenya. That's all what was good. - the worst "all-inclusive" package in my life. Basically everything is wanted was extra charge. Even botteled water was extra charged if i orderex before 11, after 11 if was included (most of the time) - from the very poor all-inclusive offer they did not have some products. E.g. sprite was almost never available. There were no ice cream (not even basic ones) -breakfast and Lunch, really basic - dinner - 2 times out of 5 we enjoyed the dinner very much - this hotel is NOT worth it's price at all.
• Fernando (10/5): -
• Margaret (8/5): - The food, the staff working in the resorts are friendly and helpful The front office lady was very unfriendly and not very helpful The stuff needs to be trained in helping everyone fairly. They were paying more attention to white tourists and ignoring the black tourists. Once we let them know our observation they changed
• Dilara (5/5): Leider waren die Handtücher nicht ganz sauber, das Frühstück war okay aber nicht sehr frisch. Das Zimmer hat nach Schimm -
• Makava (10/5): It was exactly what we expected - It was excellent I liked everything
• Stefan (10/5): Kenyan spirit for adventurous foreigners - The hotel is beach front, with kind staff and comfort, clean rooms. Very good to feel the Kenya spirit, with proper animation, service and nature. Very good value for money. Nothing memorable. Maybe the strange policy for coffee - you can take a coffee included in all incisive only on one bar and sometimes they urge you to pay… which is ridiculous, it’s Kenya, the land of good coffee, by the end of the day. Is just a little annoying!
• Kinyua (9/5): FAMILY VACATION EXPERIENCE IN FLAMINGO PRIDE INN. - Your passion for kids and activities was amazing👌. Chilly banana 👍 amazing with kids. It was our second time there as 3 families together. - Great improvements in the Resorts, Pavilion, meal choices and dinner locations changing the ambience made it all worth n beautiful ❤️. - The transportation organised very well and followed up, thanks to Abubakar as I preferred to call him😄. - We will definitely be back!! Happy New year 2026!! Flamingo getting better every day!! - All your staff including the security, itchen, housekeeping are superb and caring. SHUKRAN ,Thanks from land of DUBAI. - The pool area is amazing but the umbrellas and sunbeds are not enough. - So if you don't get up really early and put a towel on the beds , then all day you don't have a comfortable place to seat but on the wooden chairs with no umbrella 🏖️🥵🥵, you get super sun burns!! - That's a major fail hope you invest in more sunbeds and their umbrellas.
• Talal (10/5): All Inclusive dream vacation hotel experience - Everything Nothing
• Edna (7/5): The stay was good and staff very friendly overall - Service and food Discrepancy in bill. Kept me for long because we had to reconcile the bill on check out. They need to monitor their staff on billing as some amounts omitted on purpose while some included not correctly spent. One will need to check their bill in detail.
• Christian (10/5): Es war sehr angenehm. - Es war wirklich super. Das Personal ist sehr nett und zuvorkommend. Lieben Gruß an Dorothy, Maxwell, Rachael, Styvesand, Ruth, Sylvia, Donald, Cyntia A. and T. , "Santa" Claus, Momo, und die wundervolle Glorious and Sharon (Front Desk). Ihr wart super. Danke. Einen besonderen Dank an den Trainer im Gym, Shady. Das Gym braucht mehr Ausstattung. 😊
• JKemi (5/5): Not a 4 star hotel - The beach and the Pavilion Bar - Dated rooms that require a serious upgrade. The safe in the room is so dusty and rusted. Bathrooms have mismatched parts showing quick fixes rather than proper renovations. - Food: there were minimal options compared to hotels of its calibre. Breakfast was the worst of the meals. There was no pork included bacon as the hotel is Halal. Snacks on all inclusive were underwhelming. - Staff: Majority of the staff are not trained to provide service at a 4 star level. It showed all the way from check in where I had to go into a store to identify the bags we came in with (no bag tag) to some of the restaurant staff. Many start with "can't do" instead of checking and getting back to the guests. - After dinner activities are not as good as in some hotels of the same calibre.
• Ali (8/5): -
• Patrick (7/5): Good. Nice facilities. Hospitable staff. - Nice location Power blackouts
• Njihia (8/5): -
• Tsofo (10/5): Excellent - Services are excellent
• abdulkareem mohammed (10/5): - The location of the hotel,the staff and the ambience of the environment Climbing stairs

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