Palais de l'Ô
Location: Route de Fes Km 12, Douar Oulad Jallal, commune Oulad Hassoun, Marrakech, 40000, Marrakech, MA
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Spa and Recreation Facilities
Indulge in massages and body treatments at the full-service spa, or unwind at the outdoor pool and sauna.
Fine Dining and Bar Experience
Enjoy a meal with garden views at the hotel's restaurant, or sip on refreshing drinks at the bar/lounge.
Convenient Amenities and Services
Benefit from complimentary Wi-Fi, express check-in/out, and airport shuttle services for a seamless stay.
Immerse yourself in a luxurious retreat at Palais de l'Ô, perfectly located near key attractions in Marrakech. Book now for an unforgettable experience at this family-friendly haven.
Important Information
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 11:00 PM
Check-out: 12:30 PM
Instructions: This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Full-service spa
- Express check-out
- Area shuttle (surcharge)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Designated smoking area
- Concierge service
- Steam room
- Supervised childcare/activities
- Gift shops or newsstand
- Golfing nearby
- Library
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Express check-out
- Full-service spa
- Wedding services
- Express check-in
- Pool umbrellas
- Golf lessons available nearby
- Tours/ticket assistance
- Area shuttle (surcharge)
- Snack bar/deli
- Free self parking
- Free valet parking
- Airport transportation - pickup (surcharge)
- Train station pickup (surcharge)
- Pool sun loungers
- Banquet hall
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Unik Palais Suite
The spacious suite offers air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Dining area
- Wardrobe or closet
- Bidet
- Electric blankets
- Terrace
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
-
Double or Twin Room
The spacious twin/double room provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a bath or a shower.
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Electric blankets
- Terrace
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
-
Unik Palais Double/Twin Room
The spacious twin/double room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a bath.
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Electric blankets
- Terrace
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
-
Unik Prestige Suite
1 Double Bed
Balcony with mountain views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Phone, safe, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Access via exterior corridors
- In-room childcare (surcharge)
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Unik Palace Suite
1 King Bed and 1 Twin Bed
646-sq-foot soundproofed room, furnished patio with garden views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Phone, safe, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Access via exterior corridors
- In-room childcare (surcharge)
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Unik Prestige Room
1 Double Bed OR 2 Twin Beds
366-sq-foot soundproofed room, balcony with garden views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Phone, safe, and desk; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Access via exterior corridors
- In-room childcare (surcharge)
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
-
Unik Palace Room
1 Double Bed
430-sq-foot room with pool views
Internet - Free WiFi
Entertainment - LCD television with satellite channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, desk, and access to in-room childcare; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Access via exterior corridors
- In-room childcare (surcharge)
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bed sheets not available
Guest Reviews
- Xavier-Jean (8/5): Superbe cadre, mérite une rénovation -
- Susana (1/5): 7ta 3ala9a 👎 - 7ta haja hotel b3id makyenchi mowasalat tre9 bach d5ol hotel kamla pista mharsa o mselsa bzf Sevice staff Manolo ocho f recepción Jacuzzi makhadamch dikchi lila yen f fotos mame o Walo mofarte bzf rbi3 yabes la Terraz d byot mghabrin
- Btissam (7/5): Agréable - Le Style du palais agréable Calme Bon Petit déjeuner Service Personnel Service ménage L’enseigne de l’hôtel à l’entrée inexistante !!! Manque d’indication Ruelle très sombre la nuit Éclairage très faible Entrée de l’hôtel n’est pas bien éclairé Moustique
- Philippe (6/5): Dommage! - Parfait lorsque l'on veut être au calme un peu à l'écart de Marrakech (14 klm) le cadre un ancien ryad reconverti est très beau vue sur les montagnes enneigées de l'Atlas. Personnel attentionné qui fait de son mieux pour vous faire plaisir. Excellent petit déjeuner. Quel dommage! Nous y avons séjourné il y a un peu plus de dix ans et nous faisions une joie de revenir mais nous n'avons pu que constater que l'hôtel était sur le déclin: jardin pas entretenu, bains de soleil autour de la piscine dont les velum ne sont pas remplacés, la cuisine, certes bonne, n'a plus rien à voir avec celle d'antan. L'hôtel ne sert plus d'alcool. Par égard pour nos hôtes je ne développe pas plus mais si l'établissement continue dans cette voie je suis inquiet pour son avenir.
- Ouafae (8/5): -
- Eve (5/5): -
- Jafrin Maria (8/5): - Beautiful property, very spacious grounds. Good for privacy and if you want to be a bit more remote will be perfect Quite far from central marrakech about 20-25 mins taxi. No ATM, hammam was not working during our stay which was disappointing.
- Mikka (10/5): - La suite est magnifique, la décoration est parfaite et le confort impeccable. Le personnel est aux petits soins et très aimable. Le petit déjeuner au bord de la piscine était très copieux. Une petite suggestion : laisser une bouteille d'eau à disposition pour l'arrivée, ainsi que des pantoufles de bain seraient appréciables à ce niveau de standing.
- Johann (1/5): Katastrophal und eine große Enteuschung. - Überhaupt nichts. Wir haben das Hotel innerhalb einer Stunde verlassen! Alle Bilder auf Booking Seite entsprechen nicht der Realität. Wurden massiv nachgearbeitet! Die Bettwäsche war nicht sauber und hatte alte Flecken.
- Lambert (10/5): Tres beau hotel - Un tres beau hotel, Merci a tout le staff nous reviendrons c sur.
- Ana Maria (10/5): -
- Nikki (10/5): - everything was beautiful, thank you guys for you hospitality
- Julien (5/5): Gros potentiel mais déçu par l’implication du personnel - Le calme et la piscine Établissement sale Personnel absent, voir inexistant
- Goundo (10/5): Franchement je le recommande vraiment surtout si vous cherche un bon repos - L’accueil des personnels franchement au top rien a dire ils son tous poli souriant est respectueux. C’est juste dommage que l’hôtel est un peu loin de tout
- Safira (5/5): -
- Adonis (1/5): Roaches everywhere and we found bed bugs and they kept denying to give us a refund - Roaches everywhere and we found bed bugs and they kept denying to give us a refund when we were only there for like 15 minutes found all these things.
- Laurent (10/5): - Tt était parfait! Je sais pas pourquoi y en des gens qui font des mauvais commentaires sur ce bel palais Merci a tout le personnel, nous reviendrons tres bientôt
- Karan (5/5): It was a lovely stay as the room was great and spacious and clean. The breakfast was poor and very limited and no vegan - The uniq suite was lovely and clean. However the hotel is in the middle of nowhere, taxi cost are significant to get into city centre. The architecture is very Moroccan which is lovely and authentic . The room was very clean and the bed was big and spacious. The distance and the overall location wasn’t great, and that is partly our own fault for not checking thoroughly enough. However being said no readily available transport into Marrakech. The suite on the ground floor attracts a lot of noise from above and surrounding area and reception. There is not much to do at the hotel and no shops nearby nor could you walk to any shops nearby. The area approaching the hotel is very dark at night hence wouldn’t recommend any walks at night either.
- HELENE (1/5): -
- Kalle (3/5): A disappointing stay where outdated photos hid a neglected and poorly maintained hotel. - This hotel did not match the photos at all. We had to change rooms twice because there was no hot water. Eventually we were moved to a suite, but even there the problems continued. The photos on Booking are clearly from when the hotel was newly built. The current reality is completely different. The property is worn down, neglected, and far from what is advertised. The garden has also lost all its charm and feels lifeless. The pool might be nice in theory, but it is certainly not a reason to book this hotel. Everything felt tired and poorly maintained. Textiles were old and barely intact, many things were broken or dirty, and the overall impression was closer to an abandoned palace than a luxury stay. Breakfast was just barely acceptable, but even there the details were shocking. The bread basket was completely torn and tablecloths were stained. This is especially disappointing because the building itself, the old tiles, and the architecture could be beautiful with proper care. It feels like the property has not been maintained for many years. The location is somewhat far from the center, but that would not be an issue with taxis if the hotel were actually in good condition. At these prices, and if you are looking for a refined or luxurious experience, I cannot recommend this place. The whole experience was somewhat absurd. In the end, we had no choice but to take it with humor, but I truly cannot recommend this hotel to anyone. Hopefully someone will eventually buy it and restore it to its former potential.
- Adaeze (1/5): Very Terrible, avoid this place - Nothing Absolutely nothing Very bushy and untidy place The Environment Felt unsafe They refused to refund for the two remaining days even when I informed them of the emergency I had The receptionist was mean and the place is too far from the city center
- Laurent (8/5): Convenable - Literie et lingerie de toilette, propreté. Café et thé à l’eau salée Manque de discrétion du personnel
- Kamel (1/5): -
- Alex (10/5): - Everything was awesome! Thank u so much
- Harsimran (2/5): i will not recommend this hotel it is expensive and not price worthy - The Pool was good and clean, and the towel service was good. Cleaning staff was very kind. The room itself was different, as shown in the pictures. I was upgraded to a bigger room on arrival, but it was too dark, and the sofas were not clean, and the washroom water had plumbing issues. It was shown very green in the pictures, but in reality, it was all so sandy and dry that the garden was dead.
- Loubna (7/5): -
- Hermione (8/5): -
- Alozie (1/5): -
- Ahmed (7/5): un lieu prometteur et agréable, mais des problèmes sérieux qu’il faudrait absolument régler. - Le cadre de l’hôtel est vraiment superbe : une piscine magnifique, un établissement très calme, à l’abri du bruit et du monde. L’endroit idéal pour se reposer et profiter d’un séjour paisible. Cependant, plusieurs points ont clairement gâché l’expérience. Le café est franchement mauvais, avec un goût étrange qui donne l’impression qu’ils utilisent de l’eau non potable. De plus, la chaudière a explosé au-dessus de ma chambre, et j’ai dû attendre des heures et des heures avant de pouvoir enfin prendre une douche — une situation inadmissible dans un hôtel de ce standing. Le petit déjeuner n’était également pas exceptionnel, assez décevant pour ce type d’établissement.
- Aidan Waldron (2/5): - My wife had stayed there c 5 years agio and it declined significantly, facilities were tired, food very poor, staff unhelpful. We moved hotels.
- Fatima (9/5): -
- Essaid (8/5): Lekker ontbijten - Personeel Locatie
- Filis (1/5): -
- Marc (8/5): -
- Dylan (9/5): -
- Baraa (7/5): -
- Alexander (8/5): -
- Zakia (1/5): -
- Olatayo (5/5): I will book again, its a nice place. - We had a good breakfast and Omar the valet, helped us every step of the time we spent there. Thank you to all the staff as well. I didnt get to have access to ironing for my clothes. Also, I think there is a need to give a bit more attention to details as regards the interior decor and curtains (the curtains in my particular room were old and maybe will be changed soon), same goes for the bed sheets etc.
- Eric (6/5): - La piscine Réceptionniste tout juste aimable. Boisson (2 cocas pas frais) Repas du soir très basic et limite pas bon. Chambre no 07, bruit de machinerie jusqu'à 5h30 du matin qui nous a empêché de dormir.
- Esmael (8/5): -
- Noble (10/5): A great ambience, and choice place away from the hustle of everyday city life - The hotel staff were cordial, and supportive. The rooms were very clean. Omar, and other service staff provided excellent support with in-house requests and assistance with taxi logisticis for time out in town
- fadely (4/5): -
- Souhaila (9/5): -
- Myriam (7/5): Idéal pour le calme et le repos - Beau cadre belle deco très calme À 10h Petit Déjeuner froid Nettoyage vitres accueil (-) Poubelle de la salle de bain pas vidé dans la première chambre Pansement collé au mur des toilettes dans la deuxième chambre Lorsque je l’ai signalé echange agressif on m’a traité de menteuse! +Refus geste commercial
- Vincent (2/5): Don’t go ! Avoid ! - Nothing Not clean Very old Not like picture Zero services
- ria (6/5): -
- Tarah (7/5): Superbe - L’accueil et la disponibilité du personnel. Malheureusement l’établissement est assez loin du centre ville donc prévoyez une voiture. Et je pense qu’il faudrait un peu rénover
- Inès (1/5): Nul - Piscine sale, j’ai d’ailleurs contracter une infection à cause de ça, une intervention a dû être effectué afin qu’ils ne veuillent bien prendre en considération l’extrême urgence. Climat extrêmement sec et chaud, coupure de courant, pas de verrou aux portes, pas d’eau fraîche, pas de piscine propre, ni de télévision personnel négligeant il est nécessaire de tourner une bonne dizaine de minutes avant de trouver un serveur pour ne serait ce lui demander qu’une bouteille d’eau, sous une extrême canicule.. Ceci est notre deuxième fois au palais de l’o et bien la dernière nous avons écourter notre séjour à l’hôtel et nous nous sommes réfugié dans un autre complexe nettement plus propre/ et complet et proche de toute les commodités. Nous avions vraiment eu l’impression de jeter notre argent par la fenêtre. Nous ne recommandons absolument pas.
- kocaoglu (1/5): Marrakech est d’une villa visiter, mais pas en séjournant dans cette hôtel. - Nous avons dû changer de chambre à deux reprises. La première était infestée de fourmis, avec des lézards entrant par la terrasse. De plus, nous n’avions pas de clé : on nous a expliqué ensuite qu’il y avait un problème de serrure et que la porte ne pouvait pas se verrouiller. Dans la seconde chambre, occupée pendant quatre jours, un problème d’égouts faisait remonter régulièrement des cafards. Le personnel trouvait toujours une excuse, prétendant avoir signalé ou appelé, mais rien n’était réglé. Je ne recommande absolument pas cet hôtel : il est sale, éloigné du centre-ville (ce qui oblige à de nombreux frais de taxi), le petit-déjeuner est immangeable et la piscine n’est pas entretenue. Rien n’est hygiénique dans cet établissement. À éviter absolument, que ce soit pour un séjour en famille, en couple, pour le travail ou pour les loisirs. Le personnel chargé de la gestion le soir n’est au courant de rien de ce qui s’est passé dans la journée. À chaque retour d’une sortie, nous devions réexpliquer encore et encore la situation. Il n’y a clairement aucune communication entre les équipes de l’hôtel. La seule chose positive que je retiens de cet établissement, ce sont les deux employées d’entretien : elles font correctement leur travail, sont respectueuses et à l’écoute. Malheureusement, elles ne sont pas responsables de la gestion de l’hôtel.
- niama (5/5): C est juste un endroit pour se reposer et il est loin de tout. - La tranquillité et le calme Matériel vêtus L emplacement
- Marion (10/5): -
- Maheva (1/5): Horrible - Horrible aussi bien le personnel froid que le petit déjeuner limite, pire hôtel que j’ai pu faire de ma vie. Propreté laisse à désiré, odeur désagréable dans la chambre les wc et la salle de bain. On a été soit disant « surclassé » mais je n’ai vu aucun surclassement,
- Khaoula (10/5): -
- Karina (3/5): - Disappointing Experience for the Price – Not Worth It We were very disappointed with our stay at this hotel, especially considering the high price we paid for a room with breakfast included. Upon arrival, we were welcomed at reception and shown to our room — so far, so good. However, our first night was a nightmare. The air conditioning unit was damaged and made a loud noise all night, like a truck engine. Sleeping was nearly impossible, and the room was unbearably hot without it. The next morning, we raised the issue with the front desk and were moved to another room with a working AC. This was appreciated, and we hoped things would improve. The breakfast that day was d very tasty— a good selection of hot and cold items, fresh fruit, cereal, and everything was nicely laid out on a large dining table. Unfortunately, our relief was short-lived. Around 1am, we went to the reception to ask for water, but no one was there. We came back 30 minutes later and still couldn’t find any staff. That was concerning. The biggest shock came the next morning — the breakfast table was completely empty! When we asked the waiter, we were told they don’t prepare a full breakfast when there are five or fewer rooms booked. This was never mentioned when we booked, and it’s completely unacceptable at this price point. The chef eventually made us a very basic breakfast: three slices of ham, some cheese, a bit of bread and croissant, eggs that were clearly reheated from the day before and overcooked, a small fruit salad, a slice of cake, and a yogurt. For the rate they charge, this was appalling. This process took over 40 minutes we started breakfast with half a slice of cake each. The pool is large and clean, which is a plus. But if you don’t have a car, the location is quite inconvenient — far from major attractions. The airport is about 35 minutes away, and Koutoubia Mosque is around 29 minutes (not during peak traffic). Overall, the experience did not justify the cost.
- Taif (7/5): Good -
- Zouhair (9/5): Superb -
- Mariam (10/5): Exceptional -
- Saksham (10/5): Exceptional -
- Khalid (5/5): Think before you reserve. - It’s tooooo far from anything. The breakfast is very low quality. I must say the staff are nice but the rooms need maintenance especially the AC. Start are nice and helpful.
- Hans Henrik (6/5): - Hotellet ligger med afstand til alt. Der er 7 fine hovedretter at vælge mellem i restauranten. Der er 1 parasol til de 16 solsenge, så man skal tidligt op for at kunne ligge lidt i skygge i løbet af dagen ved poolen. Det virker til at hotellet var flot ved åbningen, men siden da ikke har fået meget opmærksomhed.
- Imtiaz (10/5): - Awesome
- Aniela (1/5): Bad -
- Georgia (8/5): Very good - Still haven’t received refund
- Cassio (1/5): Very bad no more to say!!! - Nothing looks like is closing down The hotel is old very bad maintained honestly shouldn’t even be open to be honest.
- Debra (4/5): Ok for one night but I would not book this hotel again - The massage was excellent and the room was very Comfortable . There was never anyone in the restaurant to take lunch or dinner orders I had to go and look for someone every time to take my order. The location is very far away from everything in the middle of nowhere. The food was below average for a hotel in Marrakech charging £100 a night. The spa had no water in the jacuzzi no refreshments like advertised and looked quiet run down, the massage was excellent though and the room was very
- Mark (9/5): Superb -
- Magar (8/5): Very good -
- Claire (7/5): Good -
- Muhammed (6/5): Pleasant -
- Deji (6/5): Pleasant -
- Antonio (8/5): Very good - The hotel Is great as well as the staff. It might need a bit of maintenance
- Ibrahim (1/5): Bad -
- Noor (8/5): Very good -
- Ciara (3/5): Disappointing. - I never leave negative reviews but I really wish I’d read some about the property before booking because I probably wouldn’t have. Firstly: don’t be fooled by the photos. I booked on the basis of pictures that turned out to be taken in 2011 when the hotel was obviously under different management. The hotel looks nothing like this now. The grounds have been totally neglected, as has the furniture in the common areas. It’s such a shame as it looked so beautiful. All of the fountains have been drained of water and the grounds have been left to wither, it was rather sad. Location: the property is much further than described from most attractions. Would have been fine but it’s described as the Palmeraie area which it isn’t. It’s also the first place I’ve stayed outside the Medina that doesn’t offer a shuttle service. We spent £100 on taxis during our stay. Facilities: I booked because of the spa as described here and on the website. The jacuzzi was drained. I was told it was “under maintenance” which I didn’t believe. Again, a beautiful spa facility left vacant to save money. The sauna was hit or miss whether anyone would turn it on. I had to battle each time to have them turn it on. One member of staff literally lied and said it was, again “under maintenance” and then said “fine, we’ll turn it on”. Once using the sauna, I had to argue for use of a towel. I then wasn’t allowed to leave the spa area with it and had to change into clothes there and then before I could leave. The swimming pool is ICE COLD and therefore unusable. Again, no money spent on heating it so it could be used and not just visible in photos. Food: breakfast was nice but it was sadly understaffed even though the hotel appeared to be full. The restaurant has NO VEGETARIAN OPTION and the tajine didn’t come with cous cous, unheard of in Morocco. We couldn’t quite believe it. I’ll finish by saying I don’t attribute this to any of the staff personally as they seem to be following protocol.
- Priyesh (7/5): Good -
- Bala (9/5): I want my money back taken from my credit from the reception for deposit like he said to me but not - Very nice good My credit card was charged for £78 for deposit said by the reception and will be refunded when I checked out but still now my money is not refunded to my credit card,which I think is not right think to do .I want my money back please
- Shantelle (7/5): Good -
- Anas (1/5): You gonna destroy your vacation if you come here. - Nothing apart from the waiters they were friendly. The manager, Redoane, requested a strange deposit of €1000, which I firmly declined. When he asked if I had cash, I was taken aback, as I had never encountered this request before. I inquired about the alternative if I chose not to make the deposit, and he bluntly stated that I would either need to provide it or leave. I found his demeanor quite rude for a manager. He also claimed he would take responsibility if anything were to be stolen, which was both inappropriate and unprofessional. Additionally, regarding the city tax, I had booked for two people but arrived alone. He insisted I pay for two, and when I agreed to use my card, he abruptly said payment could only be made in cash. This felt sneaky, as I have always been able to pay city tax with a credit card. Lastly, be aware that the rooms are located near the parking area, where loud conversations from the guards can be disruptive. See the pictures below its not as it seems in the pictures they have, Be aware ⚠️ before you book.
- Nefize (5/5): Very far to the Marrakech and not very clean - I liked around the swimming pool around is looks nice and i like where my room was located,at the back of the bilding I didn’t like the sink and shower because everytime i used everywhere was water on the sink and the floor,not useful,the bath was strange one side and was so far to the Marrakesh which we didn’t know and gived lot of money for taxies,Spa area was looking old and dirty and my room bathroom was wasn’t clean properly
- Seddik (5/5): Passable -
- Tatenda (7/5): Good - The hotel is lovely and in a quite location. Great pool. Most of the staff were accommodating and gave good service. We arrived late as our plane was delayed and we were able to check in at a late hour. Loved their lamb tagine on the night we dined at the hotel ! The hotel could do with some maintainence and an extra clean as the facilities are well built and some extra care could improve a traveller's stay. Quite disappointed that or bath was not draining water out and the problem could not be fixed and we were moved to another room which was a downgrade from what we had paid for and didn't have a bath. I had especially booked rooms with a bath. The hotel refused to give us a refund as housed in a cheaper room then suggested moving us to yet another room. I must say the staff member we spoke to was quite rude and made attempts to try and convince us that all the hotel rooms were the same contrary to what is described on booking.com and the hotel website. Money aside, a simple apology for the inconvenience caused would have been appreciated.
- Agnès Elise (8/5): - Très belles chambres et très belle établissement,propre mais un peu loin du centre ville de Marrakech,ce qui oblige à prendre des taxis souvent!
- Shuna (8/5): Very good -
- S. (7/5): Calm, great for families - Even if it’s not close to city center, I liked my time there, the breakfast and room service. Instead of one king bed, they use 2 Single beds which is not comfortable.
- Julia (6/5): a lovely hotel nice and peaceful, but very far away from the centre - The property itself was very pleasant, but a little could do with some updating The staff were helpful Breakfast was good, but was actually really Continental breakfast, the only hot things were scrambled eggs and pancakes The food at lunch and dinner was very good, compliments to the chef The location is a real problem… There is no shuttle back-and-forth from the Hotel as described, you have to rent private taxis which means that every day you are going to be spending €50 in terms of transport to get you into the centre Beautiful property, but could do with some updating
- Amaju (8/5): Very good -
- Urmi (2/5): Unprofessional, poor service , poor maintenance and management, bef bugs , cockroaches, toads on the property, too dark - Only the pool area and the dinner Bed bugs Not clean sheets , stains in pillow cover Room was smelly Lights were not working No phone in the room to call reception No one available at the reception past 6pm Lack of staff to serve visitors Breakfast begins very late at 8:30 am Not clean to be rated as 4/5 star
- Buky (4/5): The facility and the property is worn out and old. The images are not a reflection of what’s currently in the property. - The rooms themselves are quite nice. If you’re just looking for a bed and don’t plan on staying at the hotel then this place is ideal. Not a lot going on, only good for sleeping and that’s it. No facilities to enjoy while staying there.
- john (2/5): - Staff are brilliant and friendly. Hotel rooms need to be redecorated and painted. Very worn out rooms and not as seen in pictures. Cochroach seen in room staff informed.
- Petricia (8/5): Was a great stay at Palais de l’O! - Very cute rooms and nice pool area Location was not great, as we thought after finding the hotel on booking.com. Taxi to/from centrum is 200MAD each way, each time. In the nights more expensive to get to the hotel.
- Alexander (2/5): It was not the best experience and will not stay there again - The size of the room was big and the swimming pool was big and nice We suppose to have king size bed but was provided with two single beds. There was ants in the room and one day the room was not cleaned for 5hrs after we left out So better beds and better cleanliness of the room
- Tsenka (10/5): Exceptional -
- Beverley (6/5): Pleasant - The stuff was friendly, apart from that everything was below average. My bed sheet had stains on it. It wasn't changed throughout my stay. My room wasn't swept or anything like that.
- Milana (9/5): Superb -
- Milana (10/5): Exceptional - Very beautiful hotel area, quiet and calm, very few people, the only nuance is that the airport is nearby, sometimes planes fly by, but very rarely, so this is a very good place for those who want peace and quiet. It's only 10 minutes by car to the center. Very tasty breakfasts. The rooms are actually old, but cozy, judging by the quality of the photos, it seems a little different. The nuance is that you can book one room based on a photo, and they will offer you another, we were a little upset about this.
- Adel (5/5): Too fare than center the breakfast very poor - Not bad The location and the service also the breakfast was very poor and cold the staff need time to be aware more about the customer service
- Mohammed (4/5): Disappointing - The pool Everything especially the location and the cleanliness of the rooms
- Sajeed (7/5): Great hotel if you want to be isolated and chill by the pool, far from everything and anything - Pool was clean and large comfy bed staff for the most part all very kind and helpful At reception there was 2 employees who worked 24hrs shift the one we met when checking in was very unprofessional as the hotel was far from Marrakesh we asked if they can book a cab on one of the days we was there he laughed said its far and will be expensive. when asked to do it anyways he said you'd be better off trying to hail a cab. the hotel was based of a highway with nothing else around the second receptionist was amazing, polite and helpful. He helped us get a cab All in all great hotel showing its age now a bit but for the price cant complain at all
- Gillian (9/5): Relaxing and will be returning - Breakfast was excellent buffet each day, varied and as much as you would like.Work was being done to refurbish sun loungers and the tidy the gardens. This was great to see it being updated. All good. Don’t be afraid to ask if you need anything.
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