Dolphin Suites

Location: Princess Anne Drive, Bugolobi, Kampala, ug

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:30 PM - 10:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Family rooms
• BBQ facilities
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Ironing service
• Car hire
• Sauna
• Massage services
• Packed lunches
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Shallow end
• Steam room
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Playground on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Private picnics
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Swimming nearby
• Charcoal grill
• Vegetarian menu options available
• Pool toys
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Single Room

  These rooms are equipped with a balcony, satellite TV and private bathroom.

  Max Occupancy: 3 (1 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Electric kettle
  • Mosquito net
  • Sauna
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Board games/puzzles
  • Infinity pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

• Deluxe Double Room

  These rooms are equipped with a balcony, satellite TV and private bathroom.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Electric kettle
  • Mosquito net
  • Sauna
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Board games/puzzles
  • Infinity pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• James (10/5): Great hotel - Great hotel, always a pleasure staying there. Staff are great and I already look forward to my next visit to Kampala. Pool sun loungers need cushions and new towels.
• Rerimoi (9/5): Generally good value for money and easy to get around - I liked the location and the fact that it was close to Acacia mall. It was also safe, accommodative staff and generally clean. The gym, sauna and steam tom was good. The gym trainers were super helpful The food esp breakfast. There was no variety on the buffet. I wouldnt really call it a buffet based on what was there. We also were shocked that there was not a single Ugandan dish on the menu. It was mostly continental and Indian. For the gym, it doesnt make sense one has to get towels from the reception. It would be better if we could get this from the same place where the gym and sauna is. The gym washrooms also didnt have any toilet paper. For the room toilet & bathroom, there needs to be better ventilation than what is there. Hand towels for the sink would be good too
• Rosemary (6/5): - The locatiom was good The breakfast is very limited
• Raymond (5/5): -
• Waleed (10/5): -
• Derby (10/5): -
• Pascal (8/5): -
• Dennis (7/5): -
• Simon (10/5): -
• Rachel (9/5): A warm homely stay,value for money - The staff was very welcoming and helpful and warm The food was quite tasty and I specially liked the dawa tea The balcony area not private as next door occupants can just see you in your balcony.
• Stephen (6/5): - Swimming pool Breakfast
• caroline (1/5): -
• caroline (1/5): - Poor
• Andrew (8/5): -
• ABDULZIZ (10/5): - كل شي جميل وتعامل الموظفين
• Barbara (3/5): -
• Wael (1/5): - Nothing
• MD Mashiur Rahman Mithu (10/5): -
• Mannanah (7/5): Not bad for a very noisy city with boda bodas - Tranquility, no noise The food, heavily spiced, few choices on food and drinks. Juice menu needs a total upgrade. Inclusion of an English breakfast and different types of juices would be great.
• Nurse (9/5): -
• Donald (7/5): -
• Kafuku (7/5): -
• Frank (9/5): alles sehr gut, gerne wieder - grosse räumlichkeiten ein toller essensbereich mit bambus und offen. schöner pool, grosser aussenbereich mit viel garten. liegt in einer sehr wohlhabenden gegend. das warmwasser für die dusche war nicht einfach zu bekommen.
• Innocent (5/5): -
• Mariam Sewa (10/5): -
• Dave (8/5): Enjoyable family stay at Dolphin Suites - The caring staff from checkin to checkout The potholes on access Rd But it is not hotel's fault
• Wolfgang (9/5): -
• Mankoe (7/5): - The environment was clean and serene Breakfast was good too and the location is good No elevators
• matthias (8/5): -
• CHIUMIA (8/5): Good and friendly staff - The room was good and I did not eat the breakfast and use the pool Friendly staff
• Hafiz Umer (3/5): -
• Sharon Varens (9/5): Value for money! - The sorroundings are very beautiful, it's clean, there is enough parking and the staff are helpful. The food is tasty too. The room is big enough. There is noise coming into the room from the outside activities, the pillow is hard, the bed is hard.
• Shamil (10/5): Thank you. - The staff was amazing. Sarah at the reception has a very good costumer service and she is so friand polite---Gad,Josh, Samuel. Gertrude. Shrrat, angnes . And all the kitchen stuff are also amazing workers Nothing.
• Matthew (8/5): -
• Derby (10/5): Always improving on what was already good - I like that each time I stay, i see small changes or improvements. I like the option to have a plug in mosquito repellent n the room and the new air conditioners. Also the food was really good.
• Francois (10/5): -
• Kauther (10/5): Beautiful! - The staff, views and overall stay was amazing It's too far from town
• Epiphane (8/5): - The staffs were very friendly and helpful. The facilities is a good one. It can do with some improvements.
• Durai Samy (1/5): very bad rooms - its over priced for small room, i want to say they are over charging for such empty rooms its over priced for small room, i want to say they are over charging for such empty rooms
• Joseph (8/5): -
• Pintov (8/5): -
• Reed (9/5): -
• RomanDawid (9/5): -
• balla (10/5): خدمة العملاء و السيرفس ممتازة جدااا - الكل لا شي
• WAEL (10/5): -
• Wael (10/5): amazing - Clean and excellent treatment from the staff Non
• Daniel (6/5): Minimalt badrum - Det som var bra med hotellet är uteplatsen. Poolen är liten med okej skick. Rummen är små men det som är riktigt dåligt är badrummet som är minimalt. Gymmet är slitet. Maten är dyr. Läget på hotellet är ganska bra .
• Hashim (8/5): Very good -
• Basil (8/5): - Loved the pool area
• Kworoba (8/5): Very good -
• Joseph (10/5): Exceptional -
• Karl-Johan (6/5): Helt ok - En bra vistelse men inte mer. Trevlig personal vid poolen och i städet. Frukosten lämnade mycket att önska men köket fixade omelett om vi sa till. Dåligt med frukt vilket är konstigt då det finns frukt överallt och i rätt säsong. Vincent i serveringen och Simon i poolen gjorde all skillnad för oss. Plus för ång- och torrbastu. Lugnt område med gångavstånd till köpcentret om man har ork, ca 2-3 km.
• Reed (9/5): Superb -
• Nicholas (5/5): Waiters in the restaurant need training and motivation - That there was a restaurant and bar on site I had to keep the windows closed the hole time because to my left there 5 people smoking on the balcony the whole night
• Tea (9/5): I had a great stay all in all! Even though the food was disappointing, the staff there was so nice! And the rooms were r - I had a great stay! The people working there were very nice, and the rooms were nice! The bathroom was a bit small, and the WiFi was a bit unstable. Also, the food (both breakfast and dinner) didn’t really fit to my standards. It was a bit weird food, and some of it wasn’t that good.
• Mitchelle (9/5): Superb - Everything was A1 about my stay,the staff,cleanliness,Location,Safety,the food was very delicious as well....... The hidden charges for early check in or late check out,they don't inform you prior when you request early check in that there is a charge,you will get to the reception and start arguing with them,of course because you were not informed. I don't know how it works, but most hotels i have stayed in offer. Early check in and check out at no extra cost
• Eleftheriou (6/5): Family trip - I like that there was a pool to entertain the kids. The pool supervisor was friendly and had them challenge themselves as they enjoyed swimming. The food and bar staff were friendly, attentive and polite. They managed the 10 of us really well. The space was limited to the group we had. Booking.com gave us the option to add a bed in the room that ate up free space in the rooms. So, we were very limited with space to move around. This was raised on the first day and Vidit (mgr) worked with us to make sure our stay was as comfortable as possible. Thank you! Note: if we came as a couple, the rating wouldn't have been so low on the room.
• Flavio (4/5): Surcharge on the bill at the end - Don't charge the restaurant/bar to the room! The bill increases without notice! I had to complain and they eliminate the "surcharged" they applied. The could not give an explanation on what the surcharge is for, it wasn't a room service and I got the bill in local currency while consuming and at the end when I wanted to pay
• Sumit (6/5): Pleasant -
• Fredah (5/5): Nice - Loved that the rooms were clean Something should be done about the breakfast
• Mallory (10/5): - Great place to stay, thank you!
• Billy (4/5): Disappointing -
• Sarah (8/5): Lovely Hotel! - The location Food TV channels especially the fact they showed the football Customer service Some of the towels were old and the lampshade was old
• Nancy (4/5): Would not recommend. - The location. The old towels which were stained. The torn bedsheets which were also stained. The really slow service for both in room dining and at the restaurant.
• Kasozi (8/5): Good but could do with a refurbish - The pool was clean and available to use throughout the duration of our stay. The meals prepared during lunch and dinner were fantastic! Rooms service was great, and the staff were absolutely brilliant. The breakfast is a very tired and tasteless menu. It would definitely do with more options to choose from. The rooms are a little dated and in need of some serious refurbishment. During my stay the shower poll fell off the wall onto my child's head as it was so old. Very unsafe. The sand tray in the children play area also needs to be covered at night as animals are using this as their litter tray.
• Isaac (8/5): - Great and safe place overall! Great breakfast
• Andrew (8/5): Very good -
• Violet (8/5): Wonderful Stay - Lovely ambience, friendly staff, great food. Rooms are a little dated
• Derby (10/5): Great place to stay at a reasonable price. - I liked the fresh new paint and decor. I'm very grateful for the longer heavier shower curtain as it minimizes water splashing on the entire floor. I have always enjoyed the hot shower here. The water pressure is great. I don't like asking for another bathing towel as they only put one in the room and my husband and I always travel there together. Once given a room number, upon seeing we are 2, it would be convenient if we were automatically given the other towel. Also, the housekeepers do not check the toilet paper roll balance. When the only one there is almost over, or even if not, then a spare roll should be there. We stayed 3 days. we struggled to have enough. As much as I don't like asking for another towel, asking for a roll of toilet tissue is not pleasant. I shouldn't have to ask for that.
• Sochi (3/5): Poor -
• Don (7/5): Good -
• Arsène (9/5): Superb -
• Anne (8/5): Good value for money, pleasant place, will stay here again when I travel to Kampala. - Excellent food, cosy and lovely restaurant, quiet and outside. Very friendly staff. Secure location. Balcony in every room is nice. The room should have had a light and a light switch next to the bed.
• Aminuddin (1/5): Bad -
• Keza (6/5): the stay was good but improvement on breakfast can be considered - more options oon breakfast the break fast
• Mandla (9/5): Superb -
• Hamed (8/5): Very good -
• Willem (8/5): Very good -
• Asma (7/5): Good - The common areas like swimming pool , the restaurant area are nice, the rooms are fine. The breakfast items are few, and they mostly finish before the timing of breakfast is over and not refilled again. So some of the guests that don’t come early enough will not find the breakfast. The bathroom is very small and always stinky because the curtains used are thick and hold all the odors, there’s no enough ventilation on the bathroom as well.
• Yamsani (4/5): Disappointing - Food quality is poor, chef don't make good food No
• Johan (8/5): Very good -
• Ssentumbwe (10/5): Exceptional -
• Navid (7/5): Good -
• Navid (7/5): Good -
• Andrew (7/5): Good value - The staff is great Specially Mr samuel at the restaurant The location is so good the matters is comfy The bedroom are old needs renovation
• Rachel (10/5): Great place to stay whether family or solo - Great location, safe, friendly
• Orla (10/5): Exceptional -
• Francis (10/5): Exceptional -
• Taremwa (6/5): The stay was not bad,though i requested to apool view and my request was not granted - Cleanliness No noise with in the place
• Sneh (8/5): Very good -
• Karen (8/5): Peaceful and calm - Staff was friendly. I was stuck without transport on day 1 and the manager went out of his way to assist. Old-fashioned, breakfast acceptable but not very exciting
• Brenda (10/5): Good hotel, fairly priced - The breakfast selection and the wellness facilities; steam & sauna room. The wall insulation & double glazing, could hear guests from other rooms and in the restaurant.
• Simon (5/5): Was ok for one night - Location is good Food was very tasty and services great Room was a bit not well maintained and bedsheets very old and recolored.
• Stefan (10/5): Ideal place to relax in Kamapala - Very good beakfast TV screens in resautrant area
• Rajesh (8/5): Very good -
• Rajesh (8/5): Very good -
• Daniel (4/5): Dåligt skick - Väldigt nergångna rum och väldigt smutsigt, dålig frukost och dyr mat. Ända fördelen är att det är centralt!
• Praveen (10/5): excellent hotel to stay in kampala - breakfast is good and room are also clean and decetn
• Priyesh (9/5): Superb -
• Priyesh (8/5): Very good -

Photos