Hyatt House Raleigh North Hills

Location: 160 Park at North Hills Street, Raleigh, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Shared lounge/TV area
• Grocery deliveries
• Heated pool
• Outdoor furniture
• Shallow end
• Pet bowls
• Fire extinguishers
• Smoke alarms
• Security alarm
• Key card access
• Shopping on site
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Access to nearby outdoor pool
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Charcoal grill
• Vegetarian menu options available

Rooms Available

• One-Bedroom King Suite With Roll-In Shower - Disability Access

  The spacious suite features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This suite provides a wardrobe and a TV with cable channels.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Sofa bed
  • Privacy curtain

• Two-Bedroom Trio Suite With Roll-In Shower - Disability Access

  The spacious suite features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This suite provides a wardrobe and a TV with cable channels.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Sofa bed
  • Privacy curtain

• One-Bedroom King Suite

  This suite features a flat-screen TV, kitchenette, and microwave. The separate seating area has a sofa bed.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Sofa bed
  • Cots
  • Privacy curtain

• Two-Bedroom King Suite

  This spacious suite features a kitchenette, microwave and flat-screen cable TV. The separate seating area has a sofa bed.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Sofa bed
  • Cots
  • Privacy curtain

• King Studio Suite

  This suite has a seating area, stovetop and dishwasher. A flat-screen cable TV is also provided.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Sofa bed
  • Cots
  • Privacy curtain

• King Studio Suite with Roll-In Shower - Disability Access

  This room is accessible and features a flat-screen TV, refrigerator, and microwave. A sofa bed is also included, and the private bathroom has a roll-in shower.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Sofa bed
  • Cots
  • Privacy curtain

Guest Reviews

• Phillip (9/5): -
• Traylor (10/5): - Kindness of staff while checking in, location was excellent
• Eric (10/5): -
• Tanaja (10/5): -
• Jessie (3/5): I would never stay at this hotel again - room terrible service. I arrived at 1:30am only to find that the hotel was overbooked and they couldnt check me in. They offered a different hotel 3 miles away, did not offer transportation there (again it was 1:30am). When I looked up the hotel offered to me, a night stay there was $100, whereas I had prepaid $275 for this night. I asked to speak with a manager who was not available. I decided to not check in and instead stayed with a friend overnight. The next day I checked in for my second night and the manager claimed she would refund me for the first night, but they did not do so until several days after my trip when I called back to request the refund. They also didn't refund the tax fee for the first night, and didn't respond to my email when I pointed it out. I had to do a chargeback on my credit card to get that money back. All the staff was also not at all apologetic and stated overbooking was something that happens frequently at this hotel and that its my fault for arriving late and booking through a 3rd party (booking.com).
• Christin (10/5): -
• Mathis (9/5): -
• Brandi (10/5): -
• Kelly (10/5): -
• Kenneth (10/5): -
• Kenneth (10/5): -
• Wynter (10/5): My family and I had a very enjoyable weekend in North Hills and will be returning. - Great location, lots of restaurants, shopping centers, grocery store, and even a movie theatre. I didn't get a chance to ride the he shuttle this time, but I definitely loved that there was a shuttle if you needed it. I have small kids the only thing I didn't like was that I had to park in the Harris Teeter parking garage and it was so busy & packed with cars.
• caitlyn (10/5): -
• James (10/5): -
• Lakesha (10/5): It was Absolutely Perfect. - It was very clean, excellent service. The staff was amazing. N/a
• Beth (8/5): Great hotel , great staff - Great location, pool and breakfast selection. Staff was incredibly nice. Elevator was very dirty looked liked dog poop. T When in shower I could see behind mirror that huge amounts of dust. We were kept awake by extreme noise and had to call front desk. It was coming from next door. The air conditioning unit was so loud it kept us for hours. So not restful. We were in room 603
• Christopher (10/5): Perfect - From the Entrance to room and breakfast on the way out all was over the top! A Big Shout out to the Housekeeping Crew afternoon/evening Bartender and Chef over the top accommodating! Zero
• Turner (10/5): It was wonderful - Everything That it didn’t have a refrigerator
• Murray (10/5): -
• Bertha (10/5): - Every thing was good
• Mathis (6/5): -
• Todrick (10/5): - Friendliness All good
• Joshua (10/5): -
• Christopher (8/5): - Great location No complaints
• Todrick (10/5): -
• Todrick (10/5): -
• Dontre (10/5): - Great location and Service Stay was short this time around.
• Todrick (10/5): - Very nice clean & respectful I decide ty o leave at 4a.m but the valet service wasn't 24 hrs & it cost me $30 I waited 45 minutes to get my car
• Joleticia (10/5): - The room , customer service everything was clean and amazing! Check in was smooth Nothing
• Iesha (10/5): Amazing! Will def return! - The staff were very friendly and welcoming. Everything was clean and fresh. The location was perfect!
• Erin (9/5): -
• Jose (10/5): -
• Brian (10/5): -
• Mike (10/5): - Nice. Clean.
• White (10/5): -
• trinette (10/5): -
• Lakeshia (10/5): Excellent - Everything N/a
• kasharne (10/5): I’d stay again in a crutch - Location and cleanliness. Staff was very polite TV could use some updated services and WiFi wasnt available
• miesha (10/5): -
• RichJordan79 (10/5): - Everything N/A
• Tasia Russ (10/5): -
• Tiffany (9/5): - Clean and close to everything
• Terri (10/5): - Room was very comfortable and the location was great for our event.
• Darrell (10/5): - Everything was good
• Antonia (10/5): -
• Cedric (10/5): -
• Angel (8/5): - Valet was missing a lot. I couldn't get assistance with my luggage when I arrived nor during my departure. The location was perfect. There were numerous restaurants and shops within walking distance.
• Jamesha (9/5): - Everything except the parking! The parking!
• Alisa (7/5): - Location The parking was so far from the hotel, and it took me awhile to locate. The beds were uncomfortable, mattress too soft
• Corey (8/5): -
• Markeezia (9/5): -
• Collin (10/5): -
• Latoya (10/5): -
• Jerson (10/5): One of the best in Raleigh. - The views and amenities about the king bed suite was amazing! There was nothing not to like , the property and the surroundings were exceptional!!
• Chris (9/5): Great location, friendly staff, and a comfortable stay overall! - The staff was very welcoming and friendly from the moment we arrived. The hotel was clean and comfortable, and the breakfast was great. The location was also a big plus, everything we needed was close by. Overall, it was a really enjoyable stay. There wasn’t much to dislike. The couch in our room was broken, which was a bit inconvenient. There was also some noise in the hallway with kids running around, but it wasn’t too late at night and didn’t significantly impact our stay.
• Germaine (9/5): Much Better than a place to lay your head. - Loved the location in North Hill at the heart of everything. Lively streets and convenient to most things. Comfy beds and upgraded to a King studio suite from Booking.com so we had a full size fridge and microwave, which we used The location was a bit far from the interstate.
• Davis (10/5): -
• Antoinette (10/5): - The breakfast was hot and fresh . The hotel was clean and the room was huge with a walk in bathroom. I had no complaints
• Carlton (10/5): -
• Lopez (10/5): -
• Emerson (10/5): -
• JD (8/5): -
• Henry (9/5): Attention needs to be paid to shower leakage - Location Parking situation
• Jasmine (8/5): - Proximity to restaurants Parking options
• shengyi (10/5): -
• Jazmin (10/5): -
• Clarence (9/5): -
• Shaundel (7/5): -
• Sharmaine (10/5): I loved every party about my stay from the time I parked and valet came and meet me from checking in a she remembered my - The property was clean and the staff were welcoming with smiles. No complaints.
• Gerald (10/5): -
• King (9/5): -
• rebecca (1/5): -
• BlkBttrfly (10/5): - Everything N/A
• Sean (10/5): -
• Maria (10/5): 10 out of 10 highly recommend - Everything and the peace you get What’s to not like about this property
• Teoshia (10/5): -
• Ria (9/5): Extremely pleasant and welcoming! - The location was perfect. Walking distance to great restaurants and grocery. The staff was all very pleasant. I would specifically like to call out Stacy ( front desk/bartender) she was absolutely personable, funny and such a joy to talk to. Everything was great!
• Randolph (8/5): -
• Jose (10/5): -
• ClintonA466 (8/5): Blizzard of 26 - Survived the blizzard. Went for a funeral ended up getting stranded. The staff was great and took amazing care. This is smack in the middle of a great shopping and restaurant district. Only complaint is the parking is wacky. In a local garage for a grocery store or at an office park where you have to be out 7-3 weekdays. We did cook a meal when the blizzard hit. Shoutout to Rick.
• Gary Blake (10/5): -
• Marable (10/5): - Hotel was clean, good breakfast, and nice location. Parking, I perfer to park my own vehicle. However, it's tough finding a parking space. So, valet is the best to do.
• Michiko (6/5): - Bed is too soft and sinking.
• Silas (10/5): -
• Lisa (10/5): Wonderful!!!!!!!!!!!!! - Breakfast was average for a free breakfast. Coffee was good, wish you had French vanilla creamer. Staff were wonderful, hotel is very puppy friendly. Thank you for welcoming our furr baby with open arms, she has a wonderful time. Parking was a little dicey for a large vehicle, but we made it work. We will be back again, hopefully soon. Thank you again, Lisa
• Ryan (5/5): Will not be returning to this hotel again. - Location was great The outdoor pool was 'closed' because it rained? Seriously? And because it was raining, there was no TV. It feels like I was staying at a friend's house in the 80s. Come on, you are in the Research Triangle and you have satellite TV?
• Lisa (9/5): - Breakfast was great. Location is excellent. I wish the pub had been open to sell food and drinks as it stated online.
• Jordan (9/5): -
• Mesfin A (9/5): Nice happy - I like your fresh and clean breakfast There’s no hot chocolate in the room for option coffee and tea only
• Regina (10/5): -
• Hughes (8/5): - Good overall except lack of easy parking. No easy parking
• linwood (10/5): -
• mcmoores (10/5): Great stay - Enjoyed my stay. Room was nice, comfortable and clean. Friendly service and the hot breakfast was excellent. Will stay here again when in town
• Scheriz (10/5): -
• Lesley (10/5): Will def be back next year - 3rd Christmas there as close to family. Staff are fabulous, clean and comfortable rooms and a great price.
• simhaarun (10/5): Ideal for my brief trip - Was visiting Raleigh NC to take delivery of a new vehicle. It was a short one day trip sandwiched between two 5-hour drives from home in the DC area. I’ve always relied on Hyatt to get a restful night without any unexpected surprises. The Hyatt House North Hills proved to be just that. Good preparatory info on parking, late arrival and request for high floor to minimize noise. Very courteous check in process. Good hot breakfast and smooth check out process. Would highly recommend this location.
• 4ever2xplor (2/5): WARNING Horrible Customer Service - The shower head in one of the bathrooms didn't have much water pressure on the first night, requested repair and a couple towels to the front desk, no repair or towels, reason all maintenance was gone for the day. approx. noon. Also upon checking in for a reservation for 2 bedroom suite I paid in full approximately 4 weeks prior to arriving we were told there were no 2 bedrooms available but we could have 2 one bedroom rooms and hope the next day a 2 bedroom would be available by Christina front manager. Next day a 2 bedroom was available so we had to pack up both rooms and move into the 2 bedroom on the next floor. Upon checkout was promised Christina would give me a call regarding how I would be compensated for the overbooking of my reservation and inconvenience of moving rooms on my vacation. I checked out after 4 nights on the 15th. On Dec 16 I called and spoke with Christina who said she was able to get a refund for half of night one and expect it within 3-5 business days. I called on Dec 23rd because I still had not received a credit on my cc and was following up, spoke with Rebecca, AGM, who was unaware of the problem but promised she would check into it and call me back on the 24th no later than 6 pm. Again I received no call from either manager and called the hotel at around 6 pm and spoke with Brian. Brian informed me neither Christina or Rebecca were in but both would be working on Christmas at 3:30 pm. I called the hotel on Christmas day and spoke with Christina, who now is advising me that I will have to contact AA adavantage to request a refund from them and in the future she advised me not to book through 3rd parties to avoid this. I guess this is now my fault!?! I asked to speak with Rebecca and was informed she called out to spend Christmas with her family. I asked for the regional office for Hyatt Raleigh and she said she could not give that to me, Rebecca might be able. I asked for the hotel manager and was informed that she, Lisa, was on vacation until after the first of the year. I want someone who has some training in customer service to follow up with me because obviously the staff at the Raleigh location are absolutely clueless on making a guest feel like a guest. They need to get some training from the Hyatt Regency Lost Pines Resort and Spa in Lost Pines, Texas because they gave 5 star in service and all in their accomodations.
• Lewis (10/5): Nice Hotel - Great Location and Wonderful Staff less noise in the hallways at night.
• Harris (10/5): -
• josephine (10/5): -

Photos