Home2 Suites by Hilton Austin/Cedar Park
Location: 14022 US Highway 183, Cedar Park, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Full Kitchen Suites
Each suite at Home2 Suites by Hilton Austin/Cedar Park boasts a full kitchen, perfect for guests looking for a home-away-from-home experience. With a microwave, refrigerator, and dishwasher, guests can easily prepare meals during their stay.
Convenient Amenities
From the on-site business center for work needs to the combined fitness and laundry center, this hotel offers convenience at every corner. Guests can stay productive with printing and copying services, or unwind in the fitness center while getting laundry done.
Outdoor Pool and Whirlpool
Relaxation awaits at Home2 Suites Austin with an outdoor saline pool and a soothing whirlpool. After a busy day exploring The University of Texas or Sixth Street, guests can take a refreshing dip or enjoy a soak in the whirlpool.
Book now for a comfortable and convenient stay at Home2 Suites by Hilton Austin/Cedar Park.
Important Information
Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Family rooms
- Pets allowed
- BBQ facilities
- Lift / Elevator
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Non-smoking throughout
- Shuttle service (additional charge)
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- First aid kit available
- Contactless check-in/check-out
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Face masks for guests available
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Exercise/lap pool
- Secured parking
- Swimming nearby
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Studio Suite, 1 Queen Bed
1 Queen Bed
344 sq feet
Layout - Living room and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, phone, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
-
Suite, 1 Queen Bed, Accessible, Bathtub
1 Queen Bed
538 sq feet
Layout - Living room and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, phone, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Accessible bathtub
-
Studio, 2 Queen Beds, Accessible (Hearing)
2 Queen Beds
612 sq feet
Layout - Living room and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, phone, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
-
Studio, 1 Queen Bed, Accessible, Bathtub
1 Queen Bed
512 sq feet
Layout - Living room and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, phone, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Accessible bathtub
-
Studio, 1 Queen Bed, Accessible, Bathtub
1 Queen Bed
512 sq feet
Layout - Living room and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, phone, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Accessible bathtub
-
Suite, 1 Queen Bed, Accessible (Roll-in Shower)
1 Queen Bed
612 sq feet
Layout - Living room and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, phone, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
-
Studio, 2 Queen Beds, Accessible, Bathtub
2 Queen Beds
512 sq feet
Layout - Living room and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, phone, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Accessible bathtub
-
Studio Suite, 1 Queen Bed
1 Queen Bed
Layout - Separate living room
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and sofa bed; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
-
Studio, 1 King Bed, Accessible, Bathtub
1 King Bed
512 sq feet
Layout - Living room and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, phone, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Bedsheets provided
- Accessible bathtub
-
King Studio Suite - Non-Smoking
A seating area with a 42-inch flat-screen TV and sofa bed is featured in this room. A full kitchen with a microwave, refrigerator, and dishwasher is provided.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Smoke alarm
- Privacy curtain
-
Queen Studio - Non-Smoking
A seating area with a 42-inch flat-screen TV and sofa bed is featured in this room. A full kitchen with a microwave, refrigerator, and dishwasher is provided.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Interconnected room(s) available
- Alarm clock
- Sofa bed
- Smoke alarm
- Privacy curtain
-
Queen Studio Suite with Two Queen Beds - Non-Smoking
A seating area with a 42-inch flat-screen TV and sofa bed is featured in this room. A full kitchen with a microwave, refrigerator, and dishwasher is provided.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Alarm clock
- Sofa bed
- Smoke alarm
- Privacy curtain
-
Queen Studio Suite - Hearing Access/Non-Smoking
A seating area with a 42-inch flat-screen TV and sofa bed is featured in this room. A full kitchen with a microwave, refrigerator, and dishwasher is provided. It is also furnished with accessible features.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Alarm clock
- Sofa bed
- Smoke alarm
- Privacy curtain
-
Queen Suite - Mobility Access/Non-Smoking
A seating area with a 42-inch flat-screen TV and sofa bed is featured in this room. A full kitchen with a microwave, refrigerator, and dishwasher is provided. It is also furnished with accessible features.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Alarm clock
- Sofa bed
- Smoke alarm
- Privacy curtain
Guest Reviews
- Kim (4/5): So-so - Location Rooms need updating and 2 days in a row had no water in the shower
- Tiffany (4/5): Was disappointed - The bed waa comfortable and the room waa clean. The location was good where we could get right on the high way to get everywhere we wanted to go. The building in the inside waa clean. Staff were great. The fire pit did not work, the jacuzzi didn't work. And from the picture what's one of the reason I picked that hotel, also the outdoor furniture waa not taking care of, dirty and broken up. I also picked that hotel because we thought from the picture that it had a kitchen in the rooms where we could cook and not have to go out to eat. There was no burners to cook on, but the room has a full refrigerator, microwave, dishwasher, sink, and everything you need to cook and eat, but no burner, no pots. I called to the front desk and they said I would have to come to the desk to get a portable 2 burner and pots and pans. Very inconvenient for us, picture waa reviews inconsistent and we were disappointed about the lack of amenities that was not accessible to us.
- Rhonda (10/5): Easy booking and clean rooms. - Breakfast was great! They kept everything stocked. The coffee was perfectly made.
- Armando (10/5): -
- Marbella (6/5): Great place to stay all you need is available on the rooms breakfast was great only issue was that early arrival problem - Its was a quite place clean and everything needed was available I arrived early and there wasn’t any rooms available for my reservation yet i had to sleep outside the hotel for 5 hrs and i was calling several times to remind them i was still waiting. I do understand regarding policy but we had a long trip and all we wanted was to rest.
- Mary (8/5): Is a good and safe place to stay. - Friendly staff. Easy access to everything. Nice and clean. There was a confusion. I thought I book for a two beds. One of us got sick bc we could use another blanquet.
- Jennifer (4/5): Disappointing. Not worth the time or money charged - The location was great The staff did not appear to be interested in the job or the patrons. The room smelled of mildew. The bed and bedding should have been replaced years ago. The bed itself was the most uncomfortable I have ever slept on in a hotel/motel.
- Jennifer (9/5): Such a pleasant stay - Safe Stated they use ceramic mugs and plates. It was styrofoam
- franck (8/5): -
- English Dave (6/5): -
- Audrey (10/5): I have used this facility in the past and i am always impressed. - Everything None
- Fabricio (9/5): -
- Fabricio (9/5): -
- pennyg598 (10/5): Found my hotel for staying in Austin - This is my second time to stay here. I travel with 2 small dogs. This is a great location for walking my dogs There's so much space for them, plus the area is lighted. The location is great for eating out and shopping. I love that HEB is across the street with a gas station. I have found my hotel when staying in Austin because it's a perfect location for traveling around Austin.
- 107myrnag (10/5): A Truly Exceptional Group Experience - We had an excellent experience at Home2 Suites by Hilton. From even before our group arrived, we felt truly taken care of and supported by the entire team. The service was outstanding. Julian and Sabrina were exceptional in their attention to detail and kindness. They went above and beyond to assist us and generously supported us with thoughtful amenities for our guests, which made a meaningful difference in our stay. We are extremely happy with the experience and sincerely appreciate their professionalism and warmth. We highly recommend this hotel and truly look forward to returning soon.
- Carlos (9/5): Me gustó mucho - El desayuno y la limpieza La piscina
- Karen (9/5): Quiet and comfortable. - Breakfast was okay. Appreciated having laundry facilities that I could use. One of the reasons I chose this place. But thought it was closer to center city Austin with having Austin in its title. First time in Austin.
- 737laurao (6/5): Clean Stay, But Breakfast Needs Serious Improvement - The room and property were very clean, which I always appreciate when traveling. Unfortunately, the continental breakfast was disappointing. The pancake-shaped eggs were unappealing, the bagels were rock hard, and overall there didn’t seem to be any care or pride in the offerings. After one look, we decided to skip breakfast at the hotel and eat at a local restaurant instead. If cleanliness is your top priority, this hotel delivers. But if a good breakfast is important to you, you might want to plan on dining elsewhere.
- Darrell (4/5): Will never stay there again - The elevators Housekeeping A/C noisy Noise from Adjoining room Breakfast selection Bed was terrible, worn out and sagging. Only three pillows
- Elias (7/5): -
- tandriaj2021 (2/5): Worst Experience Ever! - I rarely leave reviews but this one needed to be written. The hotel was clean however, the front desk agent Matthew was horrible. Upon arriving to go to my room, I noticed that my digital key was not available on app, so I stopped at front desk to either get key activated or receive hard keys. However, I was not greeted with a hello, welcome to our hotel or anything. Matthew gave the impression that he doesn't like to deal with African Americans and just wanted me to leave him alone. I informed Mr. Rude (Matthew) that my digital key wasn't working and could he help. He asked for my I.D., upon him checking for my reservation, he stated he didn't see a reservation under my name and asked for my confirmation number. I provided him with this information and he just kept acting very annoyed. He didn't acknowledge me by my name, didn't thank me for being an Honors member or anything. I had already picked my room on the app, just needed the keys. I informed him what my room number was and he proceeding to tell me that I was given a different room. Okay, no problem. My husband and I were traveling with our two pets so we proceeded to go to our room. Upon entering the room, I noticed that we didn't have any water that is usually given upon check-in or left in the room. I proceeded to go back downstairs and Mr. Racist (Matthew) was on his phone. He ended his call, I asked for the two bottle of waters and as a long time Hilton Corporate employee I reminded him of Hilton policy/procedures when greeting a guest. I guess he didn't like that. I went back to the room and my husband and I were about to rest for the evening. The phone rings in the room and it was Matthew asking a bunch of questions about my dogs, (i.e. how much they weigh, what are the breeds, do I have paperwork that shows their weight etc.) I was very annoyed as when we were checking in a white couple had two dogs and one of their pets was the same size if not bigger than mine. I asked, did you ask the white couple all these questions you're asking me? Of course, I didn't get a response to that question. Matthew stated that if our dogs were over 40 pounds we would have to board them or leave the hotel at not charge. To avoid any confrontation as we now know that he was mad that I confronted him about his behavior we were no longer welcomed. So we gathered our things and pets and proceeding to leave. I stopped at front desk to get my receipt to make sure I wasn't being charged and Matthew stated he would send receipt to my email. I was so mad that I didn't check my email until I got home the next morning and notice that Matthew not only did he still charge me for our stay, he sent me another guest personal information via email. This is a major breach of privacy! I called the hotel and the hotel manager Mr. Lopez was supposed to call me back, needless to say, I'm still waiting on that phone call. I have put in a personal complaint against this hotel with Hilton Corporate office and will definitely not refer anyone to this hotel again! Experience was the WORST!!! I've stayed at plenty of Hilton hotels with our fur babies and was never treated like this! Matthew (Racist Pig) I will continue to pray for you.
- Latisha (10/5): -
- bradhJ3605YF (2/5): Vindictive staff, not Hilton quality - I’ll spare you the details, but we were kicked out for three reasons. The first was because the credit card was declined (moving company double charge the card a substantial amount). The second reason was because we didn’t have a reservation for the rest of the week. This “you have to leave” message they gave to my 11 year old daughter while my wife was on the phone. Unreal. And the final reason was because our dog was 5 pounds over their animal weight limit. This was after we had been there for two days! It seemed like when they couldn’t evict us for one reason they looked for other reasons. The manager denied ever telling us to leave for the first two reasons, but a traumatized 11 year old tells a different story. When that turned out to not be true, they finally said our dog was too big. The dog was 5 lbs over their limit. This was all after us staying there for two days. It seemed like they were just searching for a reason. A complaint was filed by the corporate office. Go to the Aloft hotel next door. They said they get a lot of business from dissatisfied customers from this Home2Suites.
- M5008BQjenh (2/5): Terrible customer service, dirty, grimy , dark, smelly. - Absolutely the worst experience we have ever had at a Hilton. This is a dirty, smelly, grimy hotel. It was dark, no lighting in parking lot. I had to scrub the mildew around the sink and faucet before I could use it. The shower had mold. Breakfast was a joke… the food was TERRIBLE and we couldn’t eat it. Our TV was broken and they didn’t have anyone that could even come and look at it because of staffing. The person told us breakfast ended on the first day we checked in at 10, and when we showed up, it had ended an 9. So that was a disappointment . No apology was made . They messed up our reservation and double booked our room requiring us to leave 3 nights early and scramble to find another hotel. The pool was dirty and we didn’t feel comfortable with swimming so we didn’t . The customer service at this location was EXTREMELY rude . We were treated soooo poorly and we have stayed at dozens of Hiltons. This will be our last. Luckily the Marriott next door accommodated us immediately and we were thrilled to have a beautiful, clean hotel!! And it was even cheaper! If anyone takes the time to read this… do NOT waste your money on this hotel. It was soooo disappointing in every single way. Go to the Marriott next door.
- Antranitha (8/5): - Staff and room was great Very dark parking lots
- bobbywinters (4/5): NOT up to Home2 Suites standards - CHEAP interior and poor attention to details - We love Home2 Suites and we have stayed at MANY of them over the years. We travel with our dog and bring all our own food, so the suite configuration works well for us. The two-sink setup and kitchenette are perfect for our needs. HOWEVER... this particular Home2 location is NOT up to par. I have no idea how long ago this place was built, but is looks... well, not necessarily dated, but just CHEAP. It looks like it is held together with duct tape. The workmanship of the building and materials used are very poor quality. For instance, the elevator buttons on the walls all had plastic casing that was totally busted and pushed into the wall (on at least two floors). The walls have a cheap wallpaper and underneath it, the drywall (or whatever it is) looks like it is warped and uneven. All throughout the hotel, the grout in the tile is dingy and missing, with many of the tiles being cracked and stained. Now the things that I disliked the most: only ONE luggage cart that I could find. The day we checked in, we were the only ones moving stuff and there was just one. The morning we left, none to be found until someone was done using that one we used during check-in. Every time we went through the lobby we only saw the ONE cart in the entryway, so I can only assume they just had that one. In addition, it is the newer crappy kind, that is small and the base is shaped like a triangle and we HATE those. PLEASE go back to the regular ones that just have rectangular base. When you have a lot of stuff like we do, you need a luggage cart. Again, CHEAP. No computer chair and no extra linen were provided. In EVERY other Home2 we have stayed in, those items were there inside the clean and ready room. I informed the front desk and the housekeeping staff brought me the items very quickly, but they should have been in the room already. Who notices that a WHOLE desk chair is missing and doesn't replace it?? CHEAP. The bathroom door is a pocket door. Pocket doors are great for Victorian ghosts who don't need to open the door to go through it. For the rest of us, pocket doors are inconvenient and provide VERY LITTLE privacy. The pocket door to our bathroom was stuck so hard that it would not shut without a TREMENDOUS amount of force, and then to open it we had to keep a butter knife in the bathroom to wedge it back open. The door had scuff marks all over it, indicating that this has been a problem for a long time. CHEAP. Finally, the water the morning we were leaving was fine one minute, then the next minute there was almost no water pressure and it just trickled out. What kind of hotel has poor water pressure? CHEAP. I will find another chain to patronize if I EVER stay at another Home2 that is this bad. Let me tell you, (unlike whoever runs this hotel) the price we paid for one night was NOT cheap, especially when the pet fee is now $75 (non-refundable).
- judy (7/5): Quick and comfortable - Location Bathroom door . Too hard to close and open
- Jan-Willem (9/5): - Beautiful room The elevators had an odd odor and the continental breakfast was a little lacking.
- JSRahn (4/5): Not up to Hilton standards. - As a long-time Hilton customer, this hotel is NOT up to their standards. The parking area is dark. There were no parking lot lights working while we were there. The entrance way looked more like a back door than an inviting entrance. It was dark and the landscaping we saw in the morning was pathetic. As for the room, there were no outlets on one side of the bed (they were behind the bed and there were no outlets in the clock or lamp). One of the sliding shower doors did not slide so opening the shower to get out was not easy. We only got three pillows on the bed and two large towels. All things considered, I wish we had stayed the the ALOFT next door. Very disappointing stay. Stay was August 29th-30th, 2025
- Jeffrey (4/5): - I have been to Austin three times, first stay was at this hotel and had a great experience, second time we tried another hotel and it was ok, we decided to stay at this hotel again because of the experience the first time around, we get in our room late to find out the TV is not working, because it was so late I didn’t call the front desk, the next morning I reported it and was told they would tell the maintenance guy, we waited all day and the guy never showed, I go back down that night and say something to the lady at the desk and she told me he didn’t come in until Monday which was to late, she did offer to change rooms for us but it was to late and we were leaving the next morning at 6. I was very disappointed with this stay and will consider another hotel on my next trip to Austin.
- Joe (4/5): Do Better!!!! - Only 1 elevator was working which made the wait time for an elevator sometimes 20 minutes. The breakfast was very poorly stocked every morning and when we asked for anything, were told what they had was already out (with several hours left to go). The room had 1 fork in the drawer with 2 spoons & 4 knives. The bathroom door was almost impossible to open and close!
- Dohyeon (9/5): - Clean room and kind staffs
- Dohyeon (9/5): - Clean room and good location
- mvpw2025 (2/5): Parking Fee is rirdiculosly High - Home2 Suite is a clean hotel. My only concern is parking. When I booked through Expedia, it showed me Free Parking, and when I got there I was told $35/day parking, this is ridiculously high rate. I tried to explain my issue with front desk person. She was able to give us a deal to charge for a day only since we were there for 5 nights, apparently they charged me for more days, I called but didn't get any refund as there was no note in the system from that person. As a customer, I have no access to their system, so I would like to warn everyone, if you have similar kind of issues, please make sure the person you are dealing with over there has all the information in the system, and you don't end up having same issue like I am having.
- Stephanie (10/5): - Rooms were clean and it was a quiet area
- javier (10/5): - Full size fridge and microwave couch Beds were hard
- AnonymousA605 (2/5): Great location, poor management, place used to be good, no longer acceptable - Avoid this place. There are many other hotels that are so much better in the area. Home 2 Suites are usually our first choice, and this one is in a great location, next to an Alamo Drafthouse, an HEB, and a Michael's. I have stayed in many Home 2 Suites across the US in California, Texas, and Minnesota. Sadly, this hotel (which used to be decent) should not be allowed to have the brand Hilton or Home 2 Suites. The rooms were dirty and in disrepair and the overall vibe was depressing and weird. The man at the front desk was miserable, overworked, and stressed. We were given two connecting handicap accessible rooms on the first floor. I contacted the front desk because the blinds would not go down. The man at the front desk told us that the "batteries must be out" but that was the end of his attempt to deal with it, even though anyone passing by could easily see into the room. He was absolutely indifferent. We later found out that this gentleman was the manager of this establishment. We called to ask how to check out but he told us that we had to call the Hilton 800 number. The Hilton 800 number said that was false, we had to check out through the manager. I had to wait on hold, be repeatedly disconnected, and ultimately escalate and get an "escalation number." I then had to call back repeatedly for over a week. I finally explained that I am willing to do whatever this takes to get restored and My points appeared the next day. My husband even drove to the hotel to speak to the manager in person and was told that the manager was "at lunch." We were finally refunded our points and credit on our credit card -- nine days later. We immediately began searching for another hotel in the area and found an excellent professionally managed Hilton hotel nearby for almost the identical price (see my other reviews).
- Luiz (10/5): - Great place and amenities
- Michele (8/5): Great say! - The staff was really helpful! The front lobby was nice and appealing. The room was very nice and I slept very well. The window blinds were wonderful as they kept out the light. I also liked the curtain between the spaces. Overall, just a wonderful room! I wasn’t impressed with the egg things. They were super dry. The orange and cranberry juices were very watered down and not tasteful at all
- Lauren (9/5): Good service for the most part - Clean friendly Had to move rooms due to no air
- Tracy (6/5): - It was fine. Staff very friendly. Bed definitely not queen size. The door mechanism to the bathroom came off in our hands so we weren’t able to lock the bathroom and there was a hole in the door. We told front desk. The fold away was comfortable.
- Connie (10/5): - The air conditioner was great. My last hotel never could cool down in the room and this was frosty! Packing was super easy. It also had a small kitchen which would been needed if my conference wasn't providing meals. I'd stay here again.
- Alexander R (8/5): - My stay was part of a 2-week business/family trip, so this review mixed some recognitions (wins), opportunities for improvement and needs immediate improvement. Recognition-Wins: •Staff were friendly at all times and allowed me to check in early. •Always checked in on us to ensure that we had everything we needed and was willing to accommodate when/if asked. Opportunities for improvement: •On 6/1, My wife asked the day shift front desk clerk for the complimentary bottles of water that Hilton provides its Rewards Members and she was told that “they don’t do that at this location” and charged the bottle of water to the room, I spoke with the evening shift front desk clerk regarding this and he stated that that information was incorrect so he removed the fee from my room charge. •Corrective action recommended: Retrain the entire staff on the Hilton rewards policy. Needs immediate improvement: •Site breakfast was horrible each time we ate at the hotel!! Recommendation-Rotate your entrees periodically as most of your breakfast sandwiches were extremely hard and had to be split up or separated to eat them. •Automatic Blinds were inoperable twice, we contacted the front desk to resolve the issue but the maintenance personnel could not fix the issue until the next day. Recommendation-Implement routine maintenance, and check the functionality of your automated blinds in all the rooms and replaced the batteries as needed. I will be sending this to Hilton Corporate office as well.
- HonestT583 (8/5): Nice hotel - Michael the ingeniere service if the hotel was very good to help with the A/C and all the staff are very helpful. Breakfast is clean and fresh . It has gym, and the cleaning crew have very nice customer service. The area where is located in a nice and clean area. Marcie the G.M is very nice and amazing customer service.
- Michael (6/5): - Property wasn't in a very sightly fashion. However staff was amazing and they definitely made due with what was given.
- Nancy (4/5): - When I entered my room it wasn’t ready. The bed wasn’t made and the room wasn’t cleaned. I called to the front desk and they came up 15 minutes later with a key to the 4th floor. It smelled of dogs and on that floor dogs were barking so I couldn’t sleep. Also I could never get on the internet even though they gave me a promo code. Disappointing!
- Ginger (10/5): - Always love staying here when we need a place when coming to Austin.
- Jorge (2/5): - Room was full of dog hair
- Irma (10/5): - Everything was ok, I did report the Bathroom Door insert into wall needed to be fixed because it didn't close or open all the way, the towel hook in RR needs to be fixed as well and the another item in the room that I also reported but can't quite remember what it was. Other than that we we're happy with our stay.
- Verified traveler (6/5): Good location but was dated. - Place was in need of updates. Room was dated. Bathroom hooks hanging off walls. Our room was spacious. Room wasn't ready in time of check in but staff did their best to try to get housekeeping to expedite but we didn't get room into closer to 5pm. Place was ok but I won't stay here again. Lots of places to eat in the area.
- Joel (10/5): - Beautiful room. Great Service. Would definitely recommend House2
- Catherine (10/5): Would definitely book again. - The front desk staff was very kind and accommodating. Rooms were big and comfy. Walk to HEB, Starbucks, Movie theatre, Liquor store. Water or selzer water available at breakfast.
- ROBERT (10/5): - Room was not ready at 3:00 pm check in time and told closer to 5:00 pm. But was given a 2 hour late check out time so that made up for it. Cookies at check in is a nice touch. The breakfast was good with plenty of options. There was not a Do Not Disturb hanger on our door or in the room. Went to front desk and they were out but person said he'd put our room on the list to not be serviced until we checked out.
- Siu Tong (10/5): - Ooo
- Mirthala (8/5): - Location was good and staff very friendly .I'm not giving 5 stars because of the musty smell inside the room, having the bathroom fan on was very helpful
- Edgar (8/5): Passing through -
- Michael (5/5): Barely average. - Breakfast was just OK. Location was handy to my daughter's house which was the reason for our visit. A number of shops close by. One lift out of two didn't work. Pool was closed by Health Dept for 3 days. Floors are very thin - we could hear loud footsteps from the rooms above. Room was cleaned three times in 11 days.
- ajay (2/5): - The property is not at all worth the Hilton standard
- Raghu (6/5): - Ok
- Rebecca (8/5): - Needs a bit of updating, but otherwise, it was a good stay. Shower was warm, not as hot as I would like.
- Monique (10/5): Great atmosphere nice staff family friendly stay - The staff was awesome Beds are small but thought we were getting a king suite
- Brian (10/5): - N/A
- Arseni (8/5): Very good -
- Otto (3/5): It was barely adequate. I wouldn't stay there again. - It was clean. Liked the curtain separating the bed from the rest of the room. The temperature controls worked well, The bathroom was good. Nice shower, good soap, shampoo and body wash. Also, the blackout shade was really nice. The maid was really nice. The stopper in both sinks didn't work. There wasn't much room between the desk table and the bed. The mattress was too soft. I couldn't get onto the wifi network the first time. Later I did get on. The key entry to the hotel didn't work in either the front or side entrance. My husband went around to the stairwell to let me and another guest in. I let in guests at the side door. The towels were cheap, stiff and scratchy. The TV only plays network TV, which we never watch; the remote control shows Netflix as an option, but it doesn't have Netflix. The little laundry is inside the workout area, so the whole area has scented laundry product fumes. Not healthy.
- Teresa (6/5): - I thought I had reserved a one bedroom - instead I got a room with a curtain to divide the room. The first room we got smelled like smoke then the next room we got was downstairs, but bathroom door did not close properly. The downstairs room was clean, and the couch wasn't too bad to sleep on; however, I had to go to sleep when my son went to bed at 9 because there was only a curtain to divide the bedroom from the sofa. In short there was not much privacy, and which was the reason I had reserved the one bedroom
- Giap (2/5): - I did not get the burner and pot until the 2nd nite. I asked at 1245pm and the desk person said that rooms are getting cleaned and i will get one. Came back late, no burner as promised. Even worse, microwave was not operational. Had to eat fast food. I dont like fast food. What a crappy experience!! Stay somewhere else.
- Wilson (8/5): Very good -
- Elizabeth (8/5): Okay but not the best - Stains in the carpet and a poor selection of breakfast items.
- Saahil (10/5): - Thank you !
- Gregg (8/5): Very good - Location Was there five days , no room service the entire time we were there
- Arnold (10/5): Exceptional -
- Haley (1/5): Bad -
- Candice (8/5): - The hotel was decent. The staff was nice. The breakfast was a one star breakfast. Tasteless, overcooked food. Coffee was decent. Dogs allowed which is great. Hotel was clean. The “pet area” needs some fertilizer and trash pickup. And there aren’t any bags in the dog waste trashcan. If they are going to charge $50 to have dogs, at least accommodate them. I paid almost $400 for 2 nights…I expect a little bit more. But, overall ok hotel!
- nicolehG1784JF (4/5): Hotel not up to Hilton standard - Bathroom door didn’t close, bathroom floor hadn’t been mopped to the point a wet towel picked up was black in places. Room smelled like wet dog. Phones didn’t work. Wi-fi info wasn’t offered. Staff seemed apathetic. I would stay somewhere else.
- Mercy (8/5): - I'm not sure if I was given the correct rate and attention for an honors member
- Shon (10/5): - Great property
- Trevis (10/5): - The check in was quick and easy
- Iris (10/5): - Everything was good
- JIAN SUNG (8/5): - Good location and decent room
- Gloria (10/5): - Easy convenience to shopping and restaurants. Quiet atmosphere
- Charles (8/5): - Very nice stay with a nice breakfast. Only down point was getting my room cleaned. Policy is every 3 days unless scheduled, which I did but no luck.
- Tamia (10/5): - It was Great!
- Tilley (8/5): Very good -
- Amyhsiao1 (7/5): Good location in the north of Austin but far away from Austin downtown. - It is located near by many stores and restaurants. The room is big enough for two. Simple kitchen is also a plus. No one cleaned our room for 4 nights. We did request for cleaning but no one showed up before we check out.
- Verified traveler (10/5): Pretty good stay - Overall, the stay was pretty good. The cleaning staff on the 4th floor was exceptional. They didn’t take Discover but didn’t tell me that so my card kept getting declined at check in. The breakfast could have been better—the juice was out most days. The location was convenient and I would still consider staying again.
- Derrell (6/5): - There is a significant amount of mold in the air conditioning unit, toilet, and shower. I had tow separate reservations and it was the same in both rooms. I addressed it with housekeeping and it was not addressed. Extremely disappointed and considering a different hotel chain for my frequent visits
- alisonbE5EE (4/5): Only if you don’t care what gets left behind. - I left something at the hotel. Rookie mistake I know, but I called for about a month and they never had a working phone. Once I got ahold of corporate and they were able to fix it, I called asking about my missing item (that I ABSOLUTELY left in the night stand) and I never got a call back, despite my family being platinum members and staying with Hilton for decades. Not only is this bad business to not return someone’s ‘VALUABLE TO ME’ items (because hey, who couldn’t trust a Hilton before this, right?) but dangerous. For weeks I was calling this facility and I was never able to get a hold of a single person, or answering machine? Ick. Sketchy. All the things. Theft and negligence just doesn’t sit right with me. Despite my stay being a genuine 5 stars, I am very very disappointed. Management, if you’re reading this, I literally left a tiny jewelry box with maybe $100 worth of jewelry in it. I will literally pay you for shipping or drive my happy butt down there for it. Do better. Expect better.
- Suzanne (10/5): - We stayed for 7 nights and it was a comfortable home away from home. Breakfast was okay. The staff at the desk were always friendly and helpful. The air conditioner worked pretty well, thank goodness! I would come back.
- Jorge (10/5): - Good Comfort
- Reggie (9/5): Superb -
- CapitaineMotel (10/5): An Enjoyable Stay in a Comfortable Room - I really enjoyed this hotel; I have no complaints about the cleanliness, customer service, or comfort of the room. The included breakfast is excellent. I highly recommend it. There are many restaurants and shops nearby, as well as easy access to the highway.
- RAJ KIRAN REDDY (8/5): - Good experience
- Jordan (10/5): - It's good for the price. If you have a large family plan ahead and get the accessible room they're the same price as a regular room with more space, an more privacy. Wink wink.
- Jorge (7/5): Good -
- Frances (8/5): - Nice property for an unexpected overnight trip. Our AC went out, and we needed a place to stay stat. Booked the hotel at 11:35 pm, arrived at 11:50 pm, left at 9:30 am. Good value for what we needed. The room we ordered was huge. It was meant for someone who needs some assistance getting around. The room definitely was accommodating for less able bodied people.
- CASTILLO, LUZ (10/5): - Family friendly.
- Ibrahim (1/5): Horrible experience!!! - The room was terrible. The bed was uncomfortable.sink was not properly cleaned. Housekeeping refused to clean my room after they came by on the second day of my stay, and I politely asked to give me 30 mins to vacate my room. The next day, I also left a message at the front desk. I was there for four nights and my room was not cleaned.in the whole 4 nights. This will definitely be my last stay at any Home 2Suites. Very very disappointing stay. Not to mention their mediocre breakfast menu. Basic eggs are not even present on the menu....Noisy air-conditioning in the room... The list goes on and on.....
- Vacation23637350524 (2/5): Property not up to Hilton standards. Needs new management. - Bad internet, carpets dirty, blinds not functioning. I stay in these properties 30 times a year. I would never return to this property. Hilton needs to inspect this property. The grout in bathtub was missing. Phones weren't working at property. 35 minutes to check in. Only one in line.
- Sm (9/5): Superb -
- 187mineshp (2/5): Mold Food and Hotel Not clean - Do not book your Hotel room at this Hotel. The management and staff are not friendly. They do not take care of customers. Hotel was not clean. Swimming area was mess. Elevator area evening time was like a pool puddle. Food was terrible and mold in the food. I talk with GM and he said he will look at it and again mold next day again in the food. Got sick. They don't care for customer health. I was told by manager that since I got sick and all issues, will get full refund. So far not refund at all. Other customers also had same issues.
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