The East Hotel Hangzhou
Location: No.198,South Hushu Road, Hangzhou, cn
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Amenities - From the beautifully landscaped garden to the exquisite in-house restaurant and trendy bar, The East Hotel Hangzhou offers a luxurious experience like no other.
Convenient Location - Situated in the heart of Hangzhou, our hotel is just a short distance from popular attractions such as Wushan Square, Lingyin Temple, and Xixi Wetland, making it a convenient choice for travelers.
Exceptional Services - Enjoy round-the-clock assistance with our 24-hour front desk, seamless airport transfers, and personalized concierge service. Stay connected with complimentary high-speed WiFi throughout the property.
Experience luxury and convenience at The East Hotel Hangzhou. Book your stay now for an unforgettable experience.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Fitness facilities (surcharge)
- Parking
- Swimming pool
- Restaurant
- Family rooms
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Facilities for disabled guests
- Ironing service
- Car hire
- Non-smoking throughout
- Private check-in/check-out
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Kid meals
- Coffee Shop on site
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Guest room sealed after cleaning
- Food delivered to guest room
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Thermometers for guests provided by property
- Supervised childcare/activities
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Free pool cabanas
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Exercise/lap pool
- Japanese garden
- Swimming nearby
- Guest education on local ecosystems and culture
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Deluxe Business King Room-free transportation within 10KM/stay
1 King Bed
581-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LCD TV, satellite channels, and iPod dock
Food & Drink - Mini-fridge, free minibar items, coffee/tea maker, and electric kettle
Sleep - Tempur-Pedic bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Business King Room
1 King Bed
581-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LCD TV, satellite channels, and iPod dock
Food & Drink - Mini-fridge, free minibar items, coffee/tea maker, and electric kettle
Sleep - Tempur-Pedic bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Executive Room, 1 King Bed
1 King Bed
602.8-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LCD TV, satellite channels, and iPod dock
Food & Drink - Mini-fridge, free minibar items, coffee/tea maker, and electric kettle
Sleep - Tempur-Pedic bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, free local calls, and laptop-compatible safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Day bed
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Luxury Suite
1 King Bed
753 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LCD TV, satellite channels, and iPod dock
Food & Drink - Mini-fridge, free minibar items, coffee/tea maker, and electric kettle
Sleep - Tempur-Pedic bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
CEO Suite
1 King Bed
893 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LCD TV, satellite channels, and iPod dock
Food & Drink - Mini-fridge, free minibar items, coffee/tea maker, and electric kettle
Sleep - Tempur-Pedic bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Business Twin Beds Room
2 Twin Beds
398 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LCD TV, satellite channels, and iPod dock
Food & Drink - Mini-fridge, free minibar items, coffee/tea maker, and electric kettle
Sleep - Tempur-Pedic bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room
1 King Bed
753 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LCD TV, satellite channels, and iPod dock
Food & Drink - Mini-fridge, free minibar items, coffee/tea maker, and electric kettle
Sleep - Tempur-Pedic bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Business King Size Room
1 King Bed
398 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LCD TV, satellite channels, and iPod dock
Food & Drink - Mini-fridge, free minibar items, coffee/tea maker, and electric kettle
Sleep - Tempur-Pedic bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- YUENYI BARBAR (10/5): Excellent service and everything - The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk.
- Verified traveler (10/5): A thoughtful and comfortable boutique hotel - It is a thoughtful hotel paying attention to details. The room is spacious, comfortable and clean though the floor is a bit worn down. I like the lighting buttons which are located at both sides of the bed for easy access. However, the lighting at the entrance where the airconditioner is located is not enough. It will be better if a luggage rack is provided. Mimi bar is also free. The staff are polite and helpful. The location is convenient with local eateries and subway station nearby.
- Verified traveler (10/5): - Very nicely designed hotel, staff is helpful and speaks well english
- J S (8/5): - Breakfast used to be really good but is now pretty por
- Elaine (10/5): - Nice , helpful staff . Felt star warmth , like a home
- Markus (10/5): Exceptional stay - We had only one night there and spend omat of time outside, but we were very happy about everything in Hotel. Maybe the breakfast buffet could have some more options but we didnt left with empty stomachs, so no problems in there. Especially the bathrobes very super comfortable! :)
- Yu (8/5): Nice stay - It is nice and cosy
- shieh (10/5): Great service, cleanliness, good food - I enjoyed my stay at east hotel. Room was spacious and, comfortable, and clean. Hotel breakfast was great. I am very impressed with the service standard of the staff. Would specially commend "Emily" at the front desk, who helped me with setting up my digital payment methods and gave me great advice and tips about Hangzhou. I will definitely come back to this hotel the next time i am in Hangzhou.
- Graeme (10/5): The East Hotel, Hangzhou - East Hotel is nice, modern, boutique style hotel. Friendly and helpful staff and the room was clean quiet and comfortable.
- Anne (10/5): - We had great experience with the hotel, especially Catherine from the front desk is extremely helpful and professional .
- Esther (10/5): Wonderful stay at The East Hotel Hangzhou - We had a wonderful stay at the East Hotel recently (Aug 6-8 and Aug 10-12)and was most impressed with the professionalism and the warm service from all the staff at the front desk - there were too many of them to name during our stay, but Jason, Lucy, Ada, Ken, Joanna and Leo in particular saw to our every needs from train bookings, concert tickets, directions to places of interest. The staff were well trained and took pride in providing excellent service. The hotel breakfast was delicious with a good choice of main and buffet selection, the room was comfortable and clean with only one minor detail which we would like to suggest for improvement - the lighting was a little dim particularly at the dressing and bath room mirror area. We will highly recommend this hotel to both business and family travellers.
- MP (10/5): really nice hotel - the hotel is new and clean. only negative thing is the water temperature is not stable. what's more, you got free mini bar!
- J S (10/5): - Delightful boutique hotel. Large, well-equipped rooms and charming and friendly service. A real home from home.
- Ming (6/5): a little bit disappointed stay - The first night hotel is out of power in the 2:00 am( the hotel said it is route check repair), and it was so hot, I was being waked up, the bad thing is that the hotel do not give you a warning before this happen.
- Verified traveler (8/5): - Overall stay is good. Spacious and clean, staff were nice and helpful. Some electrical appliances didn’t work and malfunctioning of air con in the first night. But lucky it’s not a hot season so still manageable without air con for the night. Considering it’s price, this is already a very value for money hotel despite the small hiccups
- T (8/5): - Wonderful quaint hotel. Only downside was our bathroom (mirror was slightly broken and water kept getting blocked no matter how many time we pulled the plug behind). Lovely staff and service. Would recommend
- Cindy (10/5): Nice hotel to stay in Hangzh - We have stayed at the East Hotel Hangzhou multiple times. It is one of our favorite hotels. It is a good value. Now, they offer complementary shuttle service on weekends to the west lake area and Lingyi Temple, which make it a comfortable and continent place to stay.
- Andrew (10/5): convenient, clean, well located - conveniently located, well appointed and well staffed small hotel. we enjoyed our stay (family of 3) in a small suite. room was pleasantly and modernly decorated. everything worked and was very clean. we had a good stay and will consider returning for our next trip to hangzhou.
- Verified traveler (10/5): comfortable room with friendly staff - It was a great stay. friendly staff and very nice room. not much view outside but the room is the biggest of all hotels and comfy
- Verified traveler (10/5): - Very well designed and modern hotel. The rooms are stunningly decorated and comfortable, furthermore the staff are very friendly and accommodating.
- Jukie (10/5): Two night stay in suites - We loved the room and the ambiance of the lobby. For the price of the suite your money goes a long way. The hotel staff were very friendly and I would say this hotel is definitely comfortable and a good price for westerners!
- Fei (10/5): High value for money - East Hotel was a surprise for my trip in Hangzhou. I will definitely stay there next time. Staffs were very helpful. The room is great at details and full of comfort feeling.
- John R (10/5): Very pleasant boutique hotel - The East is a small hotel located close to the centre of Wulin. A short walk to the canal and the delightful parklands which surround it on both sides - perfect for an early morning walk or jog. Breakfasts are very good, especially in the leafy outdoor area. Rooms, especially the suites, are spacious and well-equipped. Staff friendly and helpful.
- Verified traveler (8/5): Hotel near to Westlake and downtoen - Nice hotel and comfort bed however price little on high side. Still need taxi wherever you go and actually it's ok to stay little far from town as still need taxi to move around. Taxi pretty affordable.
- Jessica (10/5): Beautiful hotel - Stunning hotel, great space, very cool use of design and technology. A bit of a ways out from the train and from west lake (as in, not walking distance), but the city bus or a taxi can get you there within 20 minutes. Overall, a luxurious stay at a really affordable price.
- Teng Hao (8/5): Good hotel, bad WIFI - Check in was smooth. Lighting is very dim. Room is clean and comfortable. Service is good. However, WIFI and LAN are both very bad, surprising for a hotel of this repute. Many overseas website are not accessible and when they do, the speed is very slow. So if you expect to check-in to your flight online, do not be surprised if you can't do that. Beverages in room are all free, and they get replenished daily, which is good! Other than the WIFI/LAN issues, it was really quite a good stay.
- Patrick Ping Kui (8/5): - Overall, it was a great experience. The Suite Room, although not the Family Room that we have booked, was more than adequate for us. Everything in the room were adequately replenished, no effort spared to make sure the stay was comfortable, The breakfast was the highlight of this stay. I could not fault the service. Nancy was absolutely fantastic. She kept that wonderful smile on her face despite the the stress of having to attend to guests waiting in the queue to be seated. A real credit to the hotel.
- Shirley (8/5): Luxurious rooms - The hotel was room was luxurious, check-in service efficient and staff knowledgeable. Local restaurants great but location not close to retail shopping or public transport.
- Verified traveler (10/5): The best hotel to stay except wifi. - Very nice hotel except wifi. Room was comfort and clean,I will recommend to other.
- SK (8/5): Comfortable room - Good location, near shopping and good restaurants, and comfortable room
- Matthew (8/5): Great hotel on one of the main streets - Really good hotel, with huge rooms, on one of the main streets in Hangzhou. No street noise at night, close to lots of shopping and restaurants, and a 20 minute walk or so to the West Lake.
- Robert (10/5): East Hangzhou Hotel, Great Place to Stay - A very comfortable hotel, where I would definitely return. My wife and I enjoyed the king sized bed, which was supremely comfortable. Room was very clean and very well kept. Excellent service. Restaurant had a great variety of dishes to try, and the food served was delicious. Highly recommended. Only conceivable downside was that the restaurant itself was a bit on the darker side (I think it's a new decorative style) and we were seated on seated cushioned chairs rather than proper dining chairs.
- Verified traveler (10/5): Very nice and friendly hotel. - Beautiful hotel and nice people and good location.
- day (8/5): Nice hotel with excellent service - Overall the hotel is good with very good service. It provides free shuttle to sone famous location and can arrange transport with reasonable price. But only one thing that is not good enough is that the overall lighting is too dim.
- David (8/5): Good place, bad location - Hotel was nice, but neighborhood sucked. Nothing around there
- McGeorge (10/5): Fabulous Boutique Hotel - I absolutely love this hotel from the interior design to comfort of the rooms and to the service of their staff. Great value. I was in Hangzhou for business and this provided a great place to stay. I didn't use much amenities, I don't think there is much. In-room Bar was free! Breakfast was great and not too much like typical great buffet. Either you go for the simple buffet which consists of fruits, cereals, bread, juices or add a small amount for a western or asian breakfast set together with the buffet. The lake is 10-15mins away by taxi. There is nothing much around outside the hotel.
- LEUNG (10/5): - There have a staff named Jason, he is so helpful on the arrangement of local trip and driver for our trip and the price is quite reasonable.
- YS (8/5): Nice hotel but ancillary facilities to be improved - Interior design of the hotel is nice. The minibar and longjin tea offered are very in pressure. Hotel staff is helpful and polite. However, the hotel is not close to MTR station. While there is only 1 shuttle bus available at 9:30am during Sat and Sun, we have difficulty to get a taxi to West Lake and major scenery spots. Hope the hotel will enhance its shuttle bus service in the future.
- yan (10/5): - This is the 1st time stay, but really out of my expectation, and the design and all details are nice and room is very comforntable, very nice stay and will come back again...
- Joyce (10/5): An stylish East-meets-West experience - We felt very comfortable in this boutique hotel. Our hotel room was spacious and bright, with free minibar drinks and a very stylish modern decor. The hotel staff was professional and made us feel right at home, and gave us comprehensive travel advice and provided us with suggestions on our itinerary. The hotel is slightly out of the way to the West Lake and other central sights, however we caught cabs on our two stay and did not experience any problems. We will definitely be staying here next time we visit Hangzhou.
- Raj (8/5): Great hotel and v friendly staff - Very friendly staff. Rooms are great - modern and luxurious. Breakfast is pretty good as well. The only downside is the location - it is a bit away from the lake area, and getting a cab is not v easy. Although, the staff go out of their way to make it convenient to get a cab.
- Sze Lok (6/5): - OK. NOT TOO BAD
- H (10/5): Excellent stay - We stayed in a deluxe suite. The hotel is very new and everything was really nice, very comfortable, quiet with open city view. The bathroom was super, the bed was very comfortable, all the gadgets in the room were all very modern & high tech. Staff came up to our room right away when we did not know how to drain the sink. We just had to push it to open, and he explained the window shade was electronically controlled.
- Qun (10/5): Out Standing Hotel - Beautiful hotel and fantastic staff
- johnny (10/5): excellent - great hotel, good staff
- John (8/5): Good value - Comfortable, well-located hotel. Service somewhat slow and lacking polish.
- Hansel (10/5): A-M-A-Z-I-N-G hotel in Hangzhou - go for it!!! - This hotel is simply amazing and by far the best we have seen in China (and we stayed in many different 4-5 stars ones around the country). The room design is outstanding and outright beautiful - the first thing you will do is to smile and then take pictures for all your friends to see:). It's done in a very tasteful eastern minimalist style with high quality materials - stone, wood, thick carpets and there are so many beautiful details..you will love the spacious and very comfortable room and bathroom. And hey - the minibar is for free!!! The staff is super helpful too - we had difficulties getting a taxi during a morning rush hour to the bus station so had to take the hotel car instead but because we left late we missed the bus but the hotel staff followed up by themselves with the driver by phone who took us to the ticket counter at the station and rebooked us to the next bus. We were extremely happy with this hotel. One potential negative could be that this is not directly on the West Lake, you would need to walk like 20min to get there or take a cab. This was not a problem for us at all. Since then any other hotel was just not good enough compared to this one! Thank you EAST HOTEL HANGZHOU for really an amazing stay!
- Teresa (10/5): Excellent Value! - The staff is friendly and helpful, the room is clean and chic. I like this hotel very much and I will stay in this hotel again whenever I come back to Hangzhou.
- wirkd traveler (8/5): Little dark hotel - Hotel was clean but bit dark hallway, room and hotel as whole
- Alex (8/5): good stay - average
- Yan (2/5): Over rated ...not happy with the stay - I booked a room with balcony. It's showed on confirmation email. At the time I checked in. The front desk lady gave me a room without balcony. I told her that I should have balcony....she said I need to pay extra. I showed her my confirmation email....then she said I don't have a king room with balcony available. I felt I was robbed. $200 room is like a motel room. The sheet has black spot on....linens were rough
- Verified traveler (6/5): - Room service was terrible. I ordered a French Baguette Chicken Sandwich, but it came with regular toast and no chicken at all. I made complaint at the reception desk...and they just gave me a "sorry smile".
- Angelo (10/5): Jem in Hangzhou ! - stayed here for 2 nights while on a business trip and really enjoyed this property. the cintemporary setting is a nice change for a hotel in China and is something I would have expected in NY or Chicago. Great hotel!
- Judd S. (10/5): Truly excellent hotel with free bikes to get you the distance to the sites - I stayed here not because I thought it was going to be a great hotel, a good deal, or in a stellar location, but rather because on their website they advertised an offer of the use of Smart Cars for guests. It wasn't clear whether this was a self-drive option or if it was complimentary, so I had a Chinese friend call and ask. Turns out that they charge a significant amount and you can't drive yourself - you have to hire the car with a driver. And the Smart Car has a capacity of two, meaning you can only go somewhere as a party of 1. Seems a bit silly. When I thought to cancel the reservation I was past the date I had to cancel by. That turned out to be a blessing in disguise, because, other than this glitch about the cars, the hotel exceeded all expectations and was by far the best of our two week long stay in China. As others have said, the hotel is serene, beautifully decorated, and has a wonderful, super-attentive staff that helped us in every way. There is a class and charm to the place which as far as I can tell is unmatched. The staff was particularly accommodating when we could not make on the night of our scheduled arrival due to train ticket problems in Shanghai. They allowed us to stay an extra day and did not charge us for the no-show. The room itself was gigantic and very well appointed. The bathroom, with a huge beautiful bathtub and separate shower, was splendid. The lighting was very well designed. And the details, such as the fine teas provided and the nice porcelain teapot, lend an air of elegance. While the car thing didn't work out, we did take advantage of another transport option - the free bicycles. The men's bikes are the cruiser type that don't have hand brakes - which was a bit scary for riding around the city. I suggest they improve the bikes on offer for the safety of guests, but it is a very nice amenity. As for location, you could do better and locate closer to the lake. The hotel is a few large blocks north of the lake area in a sort of nondescript commercial street. It's accessible to the lake by a short bike ride, however. For the price, and the second-to-none quality of the hotel and accommodations, you can't do better.
- XI (10/5): We loved it! - Very clean, spacious, great service.
- XI (10/5): We love it!!! - Spent a great time in Hangzhou!
- Verified traveler (8/5): Extremely comfortable stay - The hotel was clean and comfortable. I would like to thank Mr Xavier from the front office who was extremely helpful during our short stay at the hotel. We will definitely stay here again for our next trip.
- Andy (10/5): Great hotel - The hotel exterior didn't look exceptional but once u enter the lobby is beautiful done up & checkin was a breeze. Conceige service was immaculate. They were helpful with any queries we had. The room was tastefully decorated & most importantly spotless. The location was also great as it was within walking distance of many eateries & shopping. Love the little deco touches in e hotel ie e elevator lights showing e moon at different stages - full moon at e top floor & a thin crescent at the ground floor. We were given e top floor but no views as it directly faced a construction site. Lovely rain shower.
- aaron (10/5): Great Boutique hotel - Super nice, and great staff, a little far from the airport, but everything is far from the airports in China.
- Mark Anthony (10/5): Great service, wonderful facilities - Overall it was great. Classy boutique hotel, with relaxed ambiance and subdued lighting to convey that relaxed, cool feeling sought by the hotel. If you plan on working in your room, or like, ironing your clothes (yes, they provide you with a iron & ironing board), it might pose a bit of a challenge since the lighting is a little bit on the minimalist side so it will be a challenge to see the wrinkles from your shirts. Other than that, this hotel is HIGHLY RECOMMENDED.
- Scot (10/5): great stay - A bit out of the way, but a beautiful property....
- Melissa (10/5): Great Staff - We went to Hangzhou on business and booked the east hotel because of the reviews on expida The hotel certainly did not disappoint with fantastic beautifully appointed rooms and foyer,the lifts are an experience in themselves. Whilst the location could be considered a bit away from Hangzhou's main attraction the West Lake, it only took us about 30 mins to walk there and the location allows for a stroll along the Grenshan canal which is highly recommended Whilst the amenities room and location are worthy of a four star rating (although those looking for a work out in the gym should stay clear ) what tips this hotel In five star territory is the brilliant staff,they are some of the most professional,pleasant and helpful people that I have encountered in my travels and they make staying in this hotel a fantastic experience, highly recommend.
- bruce (8/5): BRUCE - the hotel is fine; the location and accessibility could be tough, particularly in rush hour.
- Chris (8/5): Nice business hotel - Arrived in the middle of the night in Hangzhou, staff were efficient but lacking in smile and poor English. I was informed that I got an upgrade which was nice, the hotel elevator was magic and a nice surprise when I first entered, it gives me a false impression the elevator was very big! The room is spacious with a big bathroom and nice bathtub, and the walk in closet is huge as well! The only bad thing is that the air con was quite noisy so I open the windows instead. Check out was efficient but the check in staff was also lacking smile despite information given was sufficient. Overall I enjoyed staying in this hotel and would come back, however they need to train their staff better to give customers a warmer feeling.
- Shenny (10/5): Home away from home - I love how much detail attentions they had put into the design of the hotel itself and the hotel rooms. You are not the customer there but the master!
- Lim (8/5): A pleasing hotel to stay for two nights - This hotel is a local 5 stars hotel but compatible to international standard. The rooms are spacious and comfortable, but do improve on the lighting. Staffs were nice and polite. Jason from the front office was very helpful and friendly. Buffet breakfast was quite a let down.
- Lady Travelbug (10/5): Romantic couple getaway - The hotel is about 20 minutes taxi ride from the bullet train station. Very new and cosy hotel. Met super friendly and helpful Xavier during check-in and he brought us to our room with our luggage. He patiently showed us all the amenities in the room which includes free beverages in the fridge, coffee machine and tea set. He also helped us to book our return train tickets to Shanghai and recommended a few attractions in Hangzhou. The room is clean, spacious and cosy with all the warm lightings. Bed is very comfortable too with choices of different kinds of pillow. We even requested for the aroma diffuser which fills the room with the wonderful smell of lavender. Everything is nice about the hotel except that it's not very near to any attractions. But I would still highly recommend it to everyone.
- RJ (10/5): Excellent - That is a great experience. It's worth to spend time be there.
- Verified traveler (10/5): Gem of a hotel - Not only my favorite hotel in China, but my favorite hotel..period. Well done!
- Verified traveler (8/5): - Good n helpful
- teo (8/5): Cosy hotel - Great pillows n bed, friendly n nice staff, Xavier, who provides great recommendations.
- Lim Chee Siong (10/5): Excellent hotel - Excellent room and staff for making our stay relaxing and comfortable. Particularly like the ambience at the reception and the big scrolling screen displaying nice sceneries.
- liquid (10/5): very nice hotel - A brand new hotel with good amenities .....location is perfect and convenient , just needs a lot of work on the staff as its a new hotel and they are not really organized but they are very friendly ...
- Verified traveler (8/5): Excellent in all respects except the location - Excellent in all respects in particular most helpful staff, but location in relation to West Lake is not ideal.
- Bernadine (8/5): Canal, cultural center - Amazing, modern hotel with beautiful interior design. Resturant was also offered great food and service.
- Mikkeal tan (10/5): Excellent - Beautiful and clean rooms. Well thought-out designs with lovely places. Will definitely revisit. Extremely value for money.
- Christina (10/5): Excellent Service - We were impressed by the excellent service demonstrated by staff in terms of their attitude of service; helpfulness and efforts made in answering to our various queries eg: how to get to West Lake via public transport, booking of tickets for The Romance of the Song Dynasty and Impression West Lake shows, getting taxi / travelling time from one place to another.
- Michael (10/5): Excellent hotel - We stayed one night and it was very nice. I would recommend this hotel to anyone.
- jchan (10/5): A lush - First time to Hangzhou and struggled a bit in finding the hotel due to poor pronounciation of mandarin. Better get the hotel address printed out in CHINESE so the driver knows where you're going. Apparently that the hotel is rather new not all drivers know the name of it. The hotel itself is very chic. Staff are young and energetic. Due to the name EAST hotel and interior, it resembles me to another 5-star chained hotel run by SWIRE group, but we found out this actually is an indepedent hotel. But it didn't affect anyting as the hotel is good enough to speaks for itself. It almost has everything, except a swimming pool (which was not our concern anyway). Room was spacious and lovely with a walkin closet, working desk/make-up desk (not those next to the tv type of desk), a lovely couch by the window, double sink in bathroom, separated shower room, toilet and bath tub area. There is a LCD TV in front of the bath tub as well as a small space for you to put down your drink while you have a lovely bath. Simply perfect. Minibar is complimentary altho there's only a few basic softdrinks and 2 beers (no spirits). But it's good. I happened to think I've left something in the room during checkout that the general manager quickly arranged a staff to check that out for me. As I was rushing for a speed train to Shanghai, the general manager was very kind to say to send it to shanghai if it's found. By the time I reached Shanghai (which was like 1.5 hour later), a lovely email of the search progress from EAST hotel is already in my inbox awaiting. Very impressive. A lovely stay at EAST hotel which I would highly recommend it to anyone who wants to explore the city.
- Jamie (10/5): Great service , modern facilities - Boutique style hotel offer very modern and clean rooms.All staff especially management very eager to provide a great service .
- hoyhacesol (10/5): Amazing - This hotel was amazing. The staff was extremely helpful, they all spoke English and were very responsive to requests. They patiently helped me print, scan and send a number of work documents. The food was good, and the cook kindly adapted to my food allergies. Room service was quick and very professional. The rooms were very modern and had all sorts of amenities. Highly HIGHLY recommended.
- Arthur (8/5): Great Service, but location is not ideal - I agreed with the reviews from most of the reviewers. The service at the hotel is great. All the employees were very helpful when we stayed here. The only drawback is that the location is not very convenient. It is not easy to call a taxi from the hotel compared to other main-brand hotel, like Marriott. There is no waiting area for the taxi outside the hotel. The receptionists at the hotel were willing to call a taxi for us; however, it takes some time to get the taxi to the hotel.
- seb (10/5): fantastic hotel - one of the best hotels in Hangzhou that i ever stayed at that price level. room is spacious and comfortable. i will definitely return to this hotel on my next trip to hangzhou. and will recommend friends to this excellent hotel
- ken (10/5): do you have 5+ rating? - exceptional experience!! an outstanding hotel with professional staff. The staff are so friendly and helpful, i cannot remember their names, one is a tall lady who take extra effort to help us in transportation when there was no taxi available. There is another Polish lady, Anna, who is hired to help foreigners. The outside of the hotel doesn't look very attractive, the lobby is not grand at all, but it is fascinating. The huge screen behind the check in counter makes your waiting not boring. Be careful where you enter the elevator thought, the three side mirrored wall gives you an illusion, don''t ran into the wall. The room is very spacious and contemporary design with a huge washroom/bathroom. Top quality in terms of cleanliness, service and features. We loved it!
- Verified traveler (10/5): Hangzhou Experience - Pleasantly surprised with the quality of the hotel and service. Unfortunately our room faces a construction site so the view is not a pleasant one. Other than that, our stay at the East Hotel was fantastic. My kids absolutely love it!
- Verified traveler (10/5): Excellent hotel hidden from the hustle of west lak - The holt staff were extremely helpful n friendly. Rooms were big and clean with a lot of careful thought in place for guests. You can request to change your pillows if you have trouble sleeping (i.e. pillows with aromatherapy ) Everything in the minibar is complimentary!!
- Tim (10/5): Fantastic Hotel. - Brilliant stay. Easy to check in. Wonderful suite. Good location and a nice cafe/restaraunt. Staff were very helpful. All in all, for the price, the best Hotel I have ever stayed in. The following week I stayed at the East Hotel at Dalian which was also good but a little more expensive. Would recommend the East Hotel @ Hangzhou to everyone.
- Ivy (10/5): First trip to china - We stayed at east hotel at hangzhou, in 2 rooms as there's 5 of us with a small boy. Enjoyed our stay there as the hotel was very new...the hotel also has nice touches eg complimentary minibar, Long Jing tea, nespresso coffee in the room etc. we love the toilet with the large tub, my boy had fun taking a soak while watching tv (yes there's a tv in the bath as well). Although it is not at xihu, but it is convenient to take a cab (15mins ride). The hotel staff also provides some concierge services eg we got our high speed train tics with a small nominal processing fees - very helpful. Must thank Kiko (the manager) and Calvin for the friendly and hospitable stay. One improvement could be to provide some name cards/hotel map as the hotel is fairly new and most cabbies have difficulty locating it.
- Adam (10/5): Excellent staff, nice rooms and great value! - I recently stayed at The East Hotel in Hangzhou on a business trip. I was very impressed with my overall experience and the price we paid for a twin room. The hotel staff were helpful, the breakfast in the hotel had a broad enough range to suit everyone and the rooms were extremely comfortable. My only suggestion would be on the Expedia booking confirmation, print the hotel name and address in Chinese as we had trouble with Taxi drivers being able to locate it when it was in English.
- Paul (10/5): - Would stay here again.
- Teddy mummy (10/5): Beautiful hotels - This boutique hotel is nicely decorated . Love the comfy bed and pillows. The room and bathroom is huge. Even a tv in the bathroom. Kids love the room. The only down side is the distance away from xihu. Very value for money highly recommend it.
- Verified traveler (10/5): A Welcoming Refuge - Of all the places we stayed during our 2 week stay in China, this was the best. They spoke English well. Xavier was genuinely happy to help, and the front desk was sincerely helpful. They put service first. I am recommending them despite being a ways from the tourist areas. It always felt good when we headed back to this hotel, and it was nearly the last place we stayed, so we were very familiar with other offerings by then.
- Paul (10/5): - Facilities: Top of the line; Value: Affordable; Service: Professional; Cleanliness: Faultless; I would recommend that Wotif place the address of the hotel in the booking also written in the native tounge of the contry it is in for taxi drivers
- RF (10/5): Serene. Attention to Detail. Excellent - Excellent boutique hotel. It is not for someone seeking all the frills, large gym/spa, etc...but for a business traveler seeking a place to relax and a serene environment and attention to detail, this is an excellent choice. This place was well thought out in regards to design and creating a sensory experience (super soft robes, great bed) You are not too far from Westlake, but traffic is out of control in Hangzhou so "15 minutes from the train station" is pretty unusual. The rooms are a great size and very comfortable. This is near the top of my list for business travel in Hangzhou.
- Felix (8/5): Hotel location is good. - The taxi brought us to the hotel along the main road under the hotel signboard. Unfortunately we could not find the entrance to the main lobby. Actually, the dimly lit main entrance is situated on an unlit side road. Even the guard house next to the main road has no light.
- Stefanie (10/5): Luxury for less 1 day stay - We came from Shanghai for a 1 night stay in Hangzhou, the hotel room was extremely clean and comfortable, the memory foam king mattress allowed for a great night sleep, the only thing missing was a bathtub. The price was extremely good at under $100 USD for this top notch stay!
- Pablo (10/5): Designer style and European touches - I loved the attention to detail. The bamboo weight scale for anti-bacterial protection was impressive. The only issue I had was the TV by the tub wasn't working properly, but the staff made sure it was fixed. Oh.. lack of a tub for ice shouldn't be an issue, but it was for them one night. Otherwise, I love the place. I'm going back on my next trip.
- Fish Hu (10/5): Fantastic service - This is really a good and nice hotel. Giving 5 * hotel service standard!!! Very satisfied.
- Fish Hu (10/5): Fantastic service - This is really a good and nice hotel. Giving 5 * hotel service standard!!! Very satisfied.
- Yangsu (10/5): worth every panny - Great veer ice and great value!
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