Crowne Plaza Madinah by IHG
Location: King Faisal Street,between 1st Ring Road, Madinah, 00000, Madinah, SA
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Indulge in complimentary wireless internet, concierge services, and a hair salon at the Art Deco-inspired Crowne Plaza Madinah. Enjoy the convenience of a television in the common area and a ballroom during your stay.
Culinary Delights
Savor international cuisine at Rawdha Restaurant, grab a bite at the coffee shop, or opt for 24-hour room service. Don't miss the buffet breakfasts available daily.
Convenient Location
Centrally located in Madinah, a short walk from Al Haram and Prophet's Mosque, this hotel offers easy access to key landmarks and sites, making it the ideal choice for travelers.
Book your stay at Crowne Plaza Madinah now for a luxurious and convenient experience in Madinah!
Important Information
- Only Muslims are allowed to enter the holy cities of Mecca and Medina.
- Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
- Couples wishing to share a room must provide proof of marriage.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Alcohol is not served or permitted at this property.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Amenities & Facilities
- Express check-out
- Long-term parking (surcharge)
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Street parking
- Concierge service
- Wheelchair accessible
- Elevator
- Gift shops or newsstand
- Shopping on site
- Conference space
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Internet access in public areas - high speed
- Express check-in
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- Braille or raised signage
- 24-hour business center
- Conference center
- Self parking (surcharge)
- Computer station
- Airport transportation - pickup (surcharge)
- Long-term parking (surcharge)
- Ballroom
- Banquet hall
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Handrails in stairways
- Well-lit path to entrance
Rooms Available
-
Standard Room, 2 Twin Beds
2 Twin Beds
Soundproofed room
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Turndown service
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
-
Standard Room, 3 Twin Beds, Non Smoking
3 Twin Beds
Soundproofed room
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Turndown service
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
-
Standard Room, 1 Queen Bed, Accessible, City View
1 Queen Bed
Soundproofed room
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Turndown service
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
-
Standard Room
1 Twin Bed
246 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Turndown service
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
-
Standard Room, 2 Twin Beds, City View (Walk in Shower)
2 Twin Beds
252 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Turndown service
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
-
Premium Room
1 Twin Bed
Soundproofed room
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Turndown service
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
-
Standard Room, 1 King Bed, Non Smoking, City View
1 King Bed
250 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Turndown service
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
-
Junior Suite, 1 King Bed, City View
1 King Bed
265 sq feet
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Turndown service
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Electrical adapters/chargers
- Laptop-friendly workspace
Guest Reviews
- sirajuddinselvaa (8/5): Easy, convenient and friendly hotel - Jehan the front desk staff was excellent. She was helpful, genuine and serve with a pleasant smile.
- 889hasanr (10/5): A Stay That Felt Personal, Not Just Premium - There are hotels that deliver on standards, and then there are those that quietly go beyond them in ways you only truly appreciate when you leave. My stay at Crowne Plaza Madinah was firmly the latter. From the moment I arrived, there was a noticeable sense of care that didn’t feel procedural. As an IHG Diamond member, I’ve come to expect a certain level of recognition, but here it felt more personal than transactional. Room 820 became more than just a place to rest, it felt considered, prepared, and genuinely looked after. The room itself was exceptionally comfortable, the kind of space where everything simply works without you needing to think about it. After long hours at the Haram, that level of comfort matters more than one might expect. What stood out most, however, was the consistency. Housekeeping and room service were not only prompt but meticulous, always attentive without ever being intrusive. It’s a difficult balance, and they managed it effortlessly. The lounge deserves a special mention. Calm, well-kept, and thoughtfully run, it provided a welcome space to pause and reset. The team there carried the same tone as the rest of the hotel, warm, respectful, and quietly attentive. Nothing felt rushed, and nothing felt overlooked. And then there is the location. Being so close to the Haram changes the entire experience of Madinah. It removes the friction, allowing you to focus on why you are truly there. That proximity, combined with the comfort of returning to a place that feels settled and cared for, made a meaningful difference to my stay. What Crowne Plaza Madinah does well is not loud or overdone. It’s the accumulation of small, consistent acts of diligence and care that stay with you. In a city that already carries so much weight and meaning, having a hotel that understands its role in that experience is something I won’t forget.
- 869asmaam (10/5): Recommendation to stay at the Crowne Plaza Hotel in Medina - The location is very close to services and within walking distance of the Prophet's Mosque. The hotel has a calm and wonderful atmosphere, and the rooms have a lovely scent. The rooms are spacious and varied, ranging from two to four beds, and family suites are well-maintained and clean. The staff is wonderful and helpful, the food is excellent, the buffet is superb, and the welcoming atmosphere is exceptional. I highly recommend it. The price is very reasonable considering the services and for a hotel belonging to the InterContinental group. My family and I thoroughly enjoyed our stay at this fantastic hotel, and it won't be our first or last time.
- amF9199UB (10/5): Great experience!!! - Meshal was very welcoming and friendly and it was a great experience. Will definitely come back!!!
- _Y9870AV (8/5): 7/10 - Good , loby atmosphere is amazing,
- javedr131 (8/5): Good stay, great location, but needs more attention to detail - We had a pleasant stay at the hotel, with very professional service from the staff. I would especially like to thank Jihan, the Public Relations Manager, for her genuine care throughout our stay. The location is excellent, with easy access to Al Haram as well as nearby food and shopping options. As a small suggestion, a bit more attention to cleanliness would further enhance the experience. The property does show its age, and the room—particularly the bathroom—felt quite small for a 4 star hotel. Overall, we appreciated the hospitality and the convenience the hotel offers.
- 183waqarh (10/5): Great experience! - Zahir faraz gave us a Brilliant experience, his hospitality was second to none. I would recommend all uk people to stay at Crowne plaza
- roaaf295 (8/5): Pleasant stay with kind, professional staff; a little more attention to cleanliness would make it perfect. - I had a pleasant stay at the hotel, with a very professional and kind approach from the staff. I would like to especially thank Jihan, the Public Relations Manager, for her genuine care. As a small suggestion, a bit more attention to cleanliness would further enhance the experience. Overall, I appreciated the hospitality.
- 209hagerb (10/5): Best customer service - I had a wonderful experience at this hotel. Everything was clean, comfortable, and very well organized. The atmosphere was welcoming, and the staff made us feel at home from the moment we arrived. I came all the way from New York, and I was very tired when I arrived. A very special thank you to Amnah — she was so welcoming and helped me a lot. She was kind, friendly, and generous, and she made sure I felt comfortable right away. Her warm attitude and care truly made a big difference in my stay. The hotel is very generous with its service, and the level of hospitality was excellent. I would definitely recommend this hotel to anyone looking for a pleasant and stress-free stay. I would happily come back again! Amnah is the best !!
- Connector63462853563 (10/5): Appreciation - I really appreciate the good service and i am so grateful for the kind treatment from ms.baraa .
- Safari24104868340 (10/5): Excellent Customer Service - I am glad that I choose Crowne Plaza for my stay in Madinah. Excellent Service. I can't forget the service provided a Asian gentleman named Omar Farooq and his supervisor Mr Chadli. They are excellent and assets for the hotel. Room service was great. Cleanliness was up to the mark. I would love to stay again and again. Again, I wish to meet Mr Farooq again and see his smiling face
- A8057POnadaa (10/5): Nice - Nice with good service and helpful team.
- FarAway02455675917 (10/5): -- - Mr.Meshal club floor has provided excellent service during my visit. We are very much satisfied from his service. God bless him.
- Bader_Zawad (10/5): Madina Visit - I would like to extend my appreciation to the great professional assistance and dedication provided to me by Miss Shahad Aynosa and Miss Baraa during my check-in on 5 Jan 2026. They communicated with me prior to my arrival. Upon arrival, not only did they accommodated my check-in requirements very smoothly, but being IHG Sliver Elite member, they also followed up with all requirements after moving-in and ensured all requirements are accommodated. I like also to extend my appreciation to Miss Bayda in Housing Keeping, and in general all staff were very helpful and friendly… Last but not least, especial thanks to Mr Chadlie and the rest of his team for their personal attention, dedication, and kind services in the restaurant area. They ensured that all requirements are met and made our stay very memorable. I look forward to my next stay in the near future, in shaa Allah. Bader Al Zawad
- samW3502GT (10/5): Excellent experience 👏 - I would like to share my sincere gratitude and thankful to the excellent service and positive attitude to all the breakfast team and specially Mr Chadli head waiter in the breakfast restaurant as always smiling and have can do attitude, willing to help not only with us but with everyone else, i will definitely recommend to use that hotel and restaurant next time in Madinah.
- 33abdullahj (10/5): Excellent service . Meal could have better variation - Zahir faraz and team , excellent service , staffs are extremely friendly. Hardly working , and cordial , nice environment for family meal .. highly welcoming
- 152faizaanq (10/5): Treated like an individual, not a number - lovely stay at this place and would like to give a massive shout out to two special customer service staff: 1st - Maysan who helped me with a room change due to being put in a room that was too big for us - Maysan went above and beyond to deal with my query, she signposted me after our initial interaction so I knew what time to make further contact and she recognised that i was stressed and anxious and calmed me down by treating me as an individual, not just another customer (456) she will understand if she ever see's this ❤️ 2nd - Aminah who delivered exceptional 100/100 customer service for me after she was assigned to complete the room change. Aminah showed a lot of empathy, fully made sure I was happy with the room and also offered extra help to make sure all my luggage and belongings were safely transported to the new room ❤️ I would actually go as far as saying that thanks to these 2 special young ladies I would definitely be returning to this hotel purely because the customer service that I received was definitely 5*!
- saifaI1969FN (10/5): An Absolutely Flawless Experience - Exceeded Every Expectation! - From start to finish, the service was exceptional. We were greeted warmly by Amna Kahlid and Omar Ahsan and seated promptly. Our server, was the highlight of the evening—attentive without being intrusive, incredibly knowledgeable about the menu, and had fantastic recommendations. What truly impressed us was how they handled a small issue with our drink order; it was corrected immediately and with genuine apology, which shows a real commitment to customer satisfaction. The ambiance was perfect, and the entire team worked seamlessly. This wasn't just a meal; it was a memorable experience. We'll be back for sure and have already told our friends!
- 861kashifs (10/5): Excellent - Zahir Faraz is very good Manager. He take care of us and was very active and manage the tables. His attention to detail was great and food was excellent.
- Z4648BEsalmana (10/5): Convenient breakfast - Zahir faraz made our breakfast experience really memorable. Clean and fresh breakfast buffet! Definitely recommend to anyone looking for a quick and convenient breakfast
- saddikk2014 (10/5): Efficient service to meet customer delight - Zahir faraz has been very polite and hospitality he is services oriented and ensure guests needs. I highly appreciate his efforts and service he provided us. Thankyou Mr Zahir Faraz
- K2024BVnadial (10/5): Friendly staff - Very good experience at the hotel specially in at the restaurant, a huge thank you to Chedli and the team for their professionalism and their friendly attitude. Nadia
- rabiam449 (10/5): Great experience, overall! - Breakfast was very good and the variety of the breakfast was great too. The service was excellent and the manager, Zahid made sure to serve us everything hot and fresh. The hotel staff was also very friendly and made sure to make our stay very pleasant.
- H4624PAkhalids (10/5): Excellent - A great experience overall—from the front desk, where Shahad made our check-in smooth and seamless, to the lounge, where Almuntasir and Aziz always made us feel welcome and warmly taken care of.
- 223abubakard (10/5): Very good services - The check in was very speedy and brother Azzam and sister Aminah were very helpful at the reception. The concierge were very helpful as well
- 936adamai (10/5): Madinah - Her checking in was very helpful and fast and efficient Ms Amnah. Next time will be back inshaa Allah. And Mr Azzam was of great assistance. Thanks.
- 316hameedt (10/5): Madinah - The hotel is good room and staff the reciption staff very helpful i want think Amnah and Azzam about the good sirvice and smaill i will come again next year and i will till my famali and frienf about the good stay
- Curious789250 (10/5): Awesome stay - Sajed and Saiful are like brothers I will miss them and I can't wait to come back. Same with Mr Ahmed Mr Hasan Miss Shahad and Jehan abd Baraa.
- P941JIabdulm (10/5): CROWN PLAZA MADINAH IS THE BEST BECAUSE IF THE EXCELLENT STAFF ABD MANAGEMENT TEAM DUE TO THEIR CARING AND WELCOMING - I would like to SINCERELY THANK the CROWN PLAZA MADINAH MANAGEMENTS Personnel for their EXCELLENT Welcoming process they have. Every single day they made us feel at home and ALWAYS showed how much they cared for their guests !! Starting with Br Ashraf, Br Ahmad Al Saed and Sr Shahad and Sr Jehan. Sr Shahad provided Support while I was still in The plane from Istanbul enroute to Madina to our family members who arrived early. Sr. Jehan and Br Ahmed and Br Ashraf and Sr Shad were ALWAYS asking how they can provide further assistance if needed, And thanks to the restaurant staff personnel Khan and Ragard for their support as well I would RECOMMEND OR SUGGEST that IHG should use or APPLY the customer care approach shown by CROWN PLAZA MADINAH MANAGEMENT I really and sincerely mean it!!! Thank YOU CROWN PLAZA MADINAH MANAGERS
- sabidh79 (10/5): Wonderful Stay Thanks to an Amazing Team - We had a wonderful experience. Special thanks to Ms. Baraa from Guest Relations for upgrading us to the Club Floor and taking such great care of us. We also appreciate Mr. Zahir Faraz from the Dining team for making our breakfast experience enjoyable.
- 856qaisera (10/5): Umrah Tour Private with excellent HCP memories - Zahir faraz, did an excellent job at hospitality & prompt service...2 days stay at HCP with wife. Well groomed staff; well done..Zahir Capt. Qaiser Ali airblue
- amre651 (10/5): Very nice Experience - Zahir faraz ... very good food... very friendly ... very keen ... very passionate ... We enjoyed every moment there ... THANKS
- nadarr2023 (10/5): Feels like home - I recently stayed at the Crowne Plaza Madinah and I would like to express my deepest gratitude for the exceptional service I received throughout my stay. A very special thank you to Ms. Jihan the Guest Relations Manager, for her outstanding hospitality and constant care. My sincere appreciation also goes to Mr. Mahmoud the Concierge, whose assistance made everything easier and more enjoyable. A big thank you to Mr. Azizul and Mr. Mishal from the Club Lounge for their professionalism, friendliness, and excellent service — they truly made my experience memorable. I would also like to thank the Reception team for their warm welcome and support, and of course, the General Manager for leading such an amazing team. I truly felt at home, and I hope to see you all again soon. Thank you, Crowne Plaza, for an unforgettable stay!
- 7rayhaanh (10/5): Reception - Mohammed was very good at reception. Upgraded the room and gave gym access. Very close to masjid about 2 min walk. Good experience.
- 297umarm (10/5): I’m loving it! - Zahir faraz has been very friendly and professional with the service. He gave us a very warm welcome every time we came to the restaurant and fulfilled every requirement we asked for. Great hospitality!
- 571shamay (10/5): Great I will recommend - Zahir faraz great guy They keep their customers happy Clean place Food is good Different variety of food stuff very friendly food is hot and good
- 444azrah (10/5): Impeccable - Zahir Faraz had a wonderful experience at the restaurant, thanks to the exceptional service provided by Zahir. From the moment we were seated, Zahir made us feel welcome with his warm attitude and professional approach. He was attentive without being intrusive, anticipated our needs before we asked, and ensured every detail of our dining experience was faultless. Whether it was making thoughtful recommendations from the menu, checking on us at the right moments, or delivering everything with a genuine smile, Zahir demonstrated a level of care and professionalism that truly stood out. His service elevated the entire experience and left a lasting impression. It’s rare to come across someone who combines efficiency, knowledge, and hospitality so naturally. Zahir is a credit to the restaurant, and I look forward to returning again because of the outstanding service he provided
- 465misterb (10/5): Zahir faraz is one of the best and most respectful, considerate and accommodating people I’ve met in my 53 years alive. - Zahir faraz is one of the best and most respectful, considerate and accommodating people I’ve met in my 53 years alive. His hospitality immaculate. He made me feel like a king and I watched him treat everyone with the same respect, kindness and compassion.
- AdaL575 (10/5): Fantastic location, incredible service - stayed at the Crowne Plaza Madinah By IHG in mid-November with friends from all over Bosnia and Herzegovina. The reason was to perform Umrah. The location of the hotel is fantastic. It is only a few minutes walk from the Prophet Mohammed's Holy Mosque. Our group came to the hotel around 3 am. They gave us a wonderful welcome. We were all sprinkled with trays of roses, received a pack of dates and water. Unexpected, but they also prepared a big cake for us. It was delicious and refreshed us. I had the impression that I had come home after a long journey and not to a hotel. My only complaint is that the room we got was small for three guests and unfortunately had a view of the inner courtyard. The beds are comfortable. The bedding is sparkling white. They have a mini bar, iron, ironing board, scale, safe, hairdryer and clothesline in the bathroom (above the shower). Towels are changed every day. Water, coffee and tea are brought every day. Breakfast is buffet-style and there is something for everyone. There is a large selection of cooked dishes, different types of bread, cheese, fruit, vegetables, salads, soups, cakes, etc. There is no possibility that there is nothing for you for breakfast. It meant a lot to me that you always had detox water available at the reception. The hotel employees are incredibly helpful and try to help you in every situation. And there is always a smile on their face. We needed a wheelchair to transport a colleague and they immediately provided it for us free of charge. With the desire to be your guest again, I warmly recommend this hotel. And of course, I wish you much success in your future work.
- AminaIsmail94 (10/5): Great service - Zakir Fataz really helpful and friendly, really looked after us very well, made sure we’re were okay and had everything we needed
- 468mumtazs (10/5): Great service - Zahir Faraz really friendly , he looked after me and my family really well, he made sure we had everything we needed. He’s very helpful and good
- Resort34860615066 (10/5): Excellent attitude and very high level of customer service provided. We are very happy. - Zahir faraz. Excellent attitude and very high level of customer service provided. We are very happy. Would love to come again
- 373azeems (10/5): Exceptional Service by Mr. Zahir Faraz – Truly Made Our Stay Memorable - My family and I received exceptional treatment throughout our stay. Mr. Zahir Faraz consistently went above and beyond with his service. It’s rare to find someone so dedicated and sincere in hospitality. Highly recommended — and a big thank you to Mr. Zahir for making our visit wonderful!
- mirzaa426 (10/5): Amazing service - Brother Zahir Faraz provided fast service with a professional attitude and was always willing to help our family beyond what was expected.
- ahmetbS9349HE (10/5): Great service, clean rooms - We stayed here for 4 days at room #829 and it’s been nothing but a pleasure from Reception to breakfast to name a few who treated us like family Zahir Faraz, Amina, Punir Hassain and others the list can go on Every morning Zahir brought us fresh bread. Amina was exceptional friendly and helpful she recommended some great locations for us to visit and made our travel even more special. Punir was always ready to help with any questions we had and had a great smile. I would recommend who ever is planning to visit Medina to stay here at Medina Plaza clean rooms great service and most importantly staff that treats everyone like a family
- 847ademb (10/5): Prophets kindness is felt thru the service and hearts. - Zahir faraz was excellent. I have traveled and meet alot of people and never meet anyone outstanding as Mr. Zahir. Such a great customer service. His whole team was outstanding. I know theres not enough space to keep writing how exceptional service we received here. This is our hotel in Madina from now on.
- mbirdal (10/5): We stayed for 4 night and 5 days for Umrah - Top notch service. Mohammad zahir faraz was on point every morning in the breakfast service. All staff was very polite and accommodating. Would stay here again. It was very convenient to have breakfast in our hotel versus outside. There was large selection of choices and we never got bored. Thank you for making our visit memorable.
- 693deenar (10/5): Best Hotel Ever - Very good, service amazing! when you walk in it smells amazing as if the walls are scented. The rooms are beautiful and come with a dental kit as well. Hot water available. Amazing location! 2 Minute walk from the Prophet’s Mosque, and so close to all the other stores. Zahir was great and helped our family so much!!! He is very nice and gave us an exceptional service.
- 750tabrezs (10/5): Madina stay @ crowne plaza - Zahir Faraz- supervisor personally over saw breakfast and made sure we were taken care of well. Good breakfast spread.
- Stay58299044035 (10/5): Enjoyable and comfortable stay - Zahir faraz. It’s nice to living on this hotel with good hospitality , room service , baggage handler…………………………………………….
- Global22324663907 (10/5): Excellent Restaurant, hospitality 👍👍👍 - Zahir faraz , one of the best Restaurant managers we’ve ever met. Good manners, hospitality, well organized, thank you for the great time we had because of your service.
- 149kasimm (10/5): Review - Great customer service and breakfast with fresh bread. Zahir Faraz went above and beyond, was amazing with incredible service!!!
- mohammedu575 (10/5): Great, Alhumdulillah; - Zahir Faraz served us in an extremely professional manner during our stay. With his approach towards hospitality and care for the guests, he seems an asset for Crown Plaza. Based on our experience, we will definitely recommend this place to our Friends and Family. Thanks and JazakAllah Khair. Kind Regards, Dr. Muhammad Uneeb Room 738
- faisalr917 (10/5): Enjoyable breakfast experience - Zahir Faraz provided excellent customer service. He was very hospitable and friendly. Kept engaged with guests and provided freshly baked Arabic breads and constantly recommended other food items to try.
- 219zat (10/5): “Mr. Zahir Made Our Stay Truly Special” - I had a wonderful stay at Crowne Plaza Madinah. The location is excellent, very close to the Prophet’s Mosque, and the hotel facilities are clean and comfortable. What really made my experience special was Mr. Zahir Faraz, who works as a supervisor / restaurant / breakfast host (as mentioned by other guests). He was always smiling, very attentive, and went out of his way to make us feel welcome every morning. He checked on us regularly, and even prepared special tea for us when we asked. His friendly and caring attitude added a personal touch to the service that made my stay much more pleasant. Thank you, Mr. Zahir, and kudos to the Crowne Plaza team — I will definitely stay here again when I’m in Madina.
- L1426SQranah (10/5): Worth Staying - Excellent. Host is great specially Mr. Zahir Faraz. Would definitely stay here every time I visit Madina with family or friends. Much recommended
- muteeu2025 (10/5): Wonderful experience at the restraunt - Zahir faraz has served us very well in the restraunt.He made sure that we had a quality time here.overall, we we had a more than satisfied wxperience.highly recommended
- D6519VXsamirm (10/5): Wonderful - Mohammed Sajid was so kind with us. Helped us to take taxi from Madinah to Makkah. Wereally appreciate it. Thanks to him.
- 976hussaina (10/5): Best service from zahir - Zahir faraz best waiter I have had over the many years I have been visiting Madinah. Great man giving a great service. Credit to him
- muhammadaZ4513LW (10/5): I really enjoyed my trip. - Excellent location and staff is very cooperative. Breakfast in Restaurant, Zahir faraz is very co-operative, responsible and dependable.
- 346asherb (10/5): Amazing. Really happy - My experience with the hotel was amazing specially Zahir faraz went above and beyond with his hospitality and customer satisfaction
- K1217NGmuhammadn (10/5): Amazing location and services - Amazing experience! I’ve visited many other hotels in the past, but this was one of the best. The dining supervisor, Mr. Zahir Faraz, was very caring and provided excellent guest service.
- 278qasimq (10/5): Amazing brilliant breakfast service - Zahir Faraz was first class for us at the restaurant for breakfast. Always accomodating us and after a day he knew our preferences and would bring it to the table before we even finish eating. I value customer service a lot and he was a prime role model for it. Also the other staff were amazing too will definitely be recommending to all family and friends and if god wills I'll definitely look to come back to crowne plaza Medina.
- Bim555 (10/5): Amazing experience - Zahir faraz in restaurant was very helpful and made experience amazing for our family. We really enjoyed everything because of Zahir.
- noureenk302 (10/5): Exceptional Service and Care - Crown Plaza, we truly grateful for the exceptional service, especially from Aziz and Mashal in the Club Lounge. Their professionalism, kindness, and genuine care made our visit memorable. Thank you for maintaining such high standards of hospitality, Mazin, duty manager, and his team’s dedication truly shines. We look forward to returning.
- majida952 (10/5): Amazing - Faisal, Azzam and Aminah were really helpful in everything. I highly recommend. The service was immaculate and I cannot have asked for better staff. Simply amazing !
- ZHUsmani (10/5): Excellent stay - Crowne Plaza is an excellent hotel, near to the Prophet’s mosque. The staff was exceptionally good, specially Zahir faraz who was a great help and went out of the way in ensuring that my family and kids speially are well taken care off and well fed.
- 232attiqr (10/5): Madina Stay - We stayed at the Crowne Plaza for 8 days during our stay in Madina. Safe to say we have had a great time. The hotel itself is up to standard and a close to the masjid. The standout feature for us was the customer service; from the reception staff to the breakfast team, everyone was helpful and accommodating. A big shout to Zahir the restaurant manager for looking after us during our stay. The desi chai was perfect!
- 722zainubb (10/5): Incredible - Zahir faraz and Aminah have both been very accommodating polite and pleasant they have catered to our needs very well. Thankyou
- mayedal2025 (10/5): Awesome experience! - Had an amazing experience at this hotel. Delicious breakfast with so much variety and very clean atmosphere. Room is better than expected and such awesome service. Luggage was brought to our room, and we were treated with utmost respect. Special thank you to Zahir faraz who was very kind and showed so much hospitality. Outstanding service, will be coming again ان شاءالله !
- Hamid19UK (10/5): First class service - Zahir faraz was professional and very helpful and the food was very yummy in restaurant. There is a variety of fresh dishes and pastries. Keep up the high standards
- sahinad2025 (10/5): Outstanding service & hotel - I walked in to the hotel after a long drive from Makkah and the hotel lobby smelled amazing beautiful fresh late in the evening smell of jasmine it felt so welcoming and the duty manager Omar was so helpful kind and went above and beyond to ensure our 5 days stay had no issue. Kitchen manager Zaheer insure my dietary needs for breakfast were met daily without hesitation. All the foh staff bell boy team laundry house keeping every call I made was answered with respect and was always answered and things sent immediately. Daily complimentary treats sent out to my room. (lol put a little weight with the delicious treats thank you) I have stayed at many crown plaza but this visit felt like I was welcomed wanted there my presence was made to feel a burden Thank you to every member of staff at crown plaza madina for an amazing hospitality that no other hotel will ever able to meet in my eyes my expectations will be so high because of how you have treated us. Thank you once again
- Selquesn (10/5): Excellent service!!! - Zahir Faraz was so friendly and helpful. Very professional and made our experience very pleasant. I would highly recommend staying at this hotel as it was very convenient as well.
- 284imaana (10/5): Amazing breakfast - Zahir faraz in the restaurant went above and beyond for breakfast. Would definitely recommend this hotel, as it is the perfect choice for families visiting Medina!
- muhammadkQ3175ZL (10/5): Great choice for Madinah Masjid Nabwi - Great location, breakfast is good, regularly cleaned, comfortable rooms and friendly staff especially Abdulrehman Kheshim.
- Camper16750617190 (10/5): Good stay - My stay at crown plaza was excellent. The staff were welcoming and Ms jehan and Ms Baraa were polite, and always ready to assist, Thank you so much. The room was clean, comfortable, and well-maintained throughout my visit. I particularly appreciated the quiet atmosphere and the high standard of cleanliness.it was a pleasant and relaxing experience, and I would definitely choose this hotel again in the future.
- 557nadiraa (8/5): Close to mashjid Nawabi - We have very good stay in the hotel except the room air conditioning wasn’t working properly. Very good service by the staff specially zahir faraz from breakfast areas. Staffs were very friendly and always ask for help. Check in and check out is was very quick.
- 713kashifa (10/5): Special thanks to Zahir Faraz making this a memorable experience for our family during our stay in medina. - We had a wonderful stay at Crowne Plaza Medina during our visit to the Prophet’s Mosque. The location couldn’t be better — just a short walk from the Haram, yet peaceful and well-organized. The staff were exceptionally polite and attentive from check-in to check-out. They made us feel genuinely welcome and went out of their way to accommodate our family. Housekeeping kept everything spotless, and the room was spacious, modern, and very comfortable — ideal for resting after a long day of prayers and exploring the city. Breakfast was excellent with a wide variety of options, including fresh fruit, local dishes, and international choices. The hotel lobby is beautifully maintained, and the atmosphere throughout the property feels calm and respectful — perfectly suited for the spiritual experience of Medina. Overall, we couldn’t have asked for a better stay. Highly recommended for families and anyone seeking comfort, convenience, and warm hospitality right next to Masjid Al-Nabawi.
- sulmanishaquem (10/5): Dining experience at Crowne Hotel Medinah - I had the pleasure of meeting Zahir Faraz at the restaurant at Crowne Hotel Medinah, and I must say he is an exceptional individual. Not only was he friendly and welcoming, but he also displayed a great sense of duty in serving his guests. Zahir's positive attitude and willingness to go above and beyond truly made my dining experience memorable. I highly recommend him and would rate his personality as outstanding.
- 290fadim (10/5): No comment just good - Good experience Good house keeping Good reception also Good vibes Room clean as well Good location Jihane good supervisor & Amnah good person as well
- 168abdullahz (10/5): Zahir faraz’ service and attitude was excellent. The food items were very fresh and delicious. The ambience was good. - Zahir faraz’ service and attitude was excellent. The food items were very fresh and delicious. The ambience was good. The karak tea was excellent.
- Sightseer66071444966 (10/5): Wonderful time - I would like to thank everyone specially sara jihan, baraa and mohaed sajid for the wonderful welcoming , i d a great time and a wonderful accommodation and service thank you crown plaza team
- mohammadsD4038MG (10/5): Excellent experience - We had a wonderful stay at your hotel in Medina. Your all staff was very helpful, Especially Zahir Faraz manager at one your restaurant. He looked after so well that we will never forget this experience. He is very professional, dedicated employee, he is asset to your team. Thanks
- mohammedrM3795IW (8/5): Amazing Place - Hotel very nice staff very kind and helpful location very close to Harem and what ever you need my only concern is no one would come to fix issues in room and follow my complaint but I would definitely visit hotel again
- ashab658 (10/5): Very good - Muhammad Zahir I had an amazing experience with [Crown plaza] The service was top-notch, and the team went above and beyond to help us.Thank you for your exceptional support! Specially ZAHIR looking forward to coming back soon !
- 311sitara (10/5): five star best experience. - Zahir Faraz The one who make me love this hotel. He was very helpful and very friendly even we were late one day but he didn’t want us to return hungry so he made nice breakfast , the breakfast always fresh. He always ask if we need anything while we eating breakfast . His the best man in this Hotel . Smile at all the time, even though it’s morning time☺️.
- Drhrd786 (10/5): Great place to stay - Excellent service especially during breakfast and dinner. Shout out to Mohamed Zahir and his team. Location to haram very convenient Check in was seamless Room service was exceptional
- 258anumk (10/5): It was a brilliant experience overall! - The location is extremely central, staff very cordial. The breakfast buffet is really good and just what you need to get you through the day.
- uzmal2025 (10/5): Exactly made it so comfortable zahr faraz is great gentle man - Zahr Faraz is been really nice and helpful Accommodating all the customers needs he is really hard working gentleman man!!! Need more people like him in the company He made our breakfast every day enjoyable
- mushabamalik (10/5): Amazing experience - Zahir faraz was amazing at attending to us 10/10 always came to to the table to check if we needed anything got us fresh tea every day
- 516mohdk (10/5): Zahir Faraz in Restaurant was amazing and helpful. Bought us variety of customized dishes to make our breakfast more del - Zahir Faraz in Restaurant was amazing and helpful. Bought us variety of customized dishes to make our breakfast more delicious
- gulammehdis (10/5): The facilities and personnel welcoming is the Clincher. Ambience is like home away from home. - Our highlight of the day has been our x2 meal times. Mr Zahir Faraz was more than a Personal Butler. Nothing was too much. The attention to the details and warmth was exceptional. This is our Annual Umrah and Crowne Plaza has been our favourite choice. Keep it up and maintain the Team Spirit.
- 648tayyabs (10/5): Amazing hotel and breakfast - Brother Zahir Faraz provided an amazing service. Amazing food and great hospitality. Also, front desk Amina was also great with hospitality.
- 815AhmedA815 (10/5): Best Stay - Great stay, Great hospitality and Great service, thanks to the supervisor Ms. Fatimah to make our stay unforgettable.
- N5291EUjasonb (10/5): good hotel , wonderful staff - The hotel was very close to the mosque and it was clean and tidy, the staff were so friendly and accommodating especially Fatimah, she was so helpful and graceful, she helped me out with directions and she even gave me recommendations for food and places to visit in madinah.
- Trail10959138983 (10/5): Friendly and helpful staff - Excellent staff especially Fatma, Mohamed Saeid and Mahmoud Fayez. Very friendly and helpful.very nice experience.
- Curiosity28760160609 (10/5): Excellent Stay and Outstanding Service at Crowne Plaza Madina - We had a truly wonderful stay at Crowne Plaza Madina. The reception staff were warm and welcoming, ensuring a smooth and pleasant check-in experience. Special thanks to Faisal Almutairi for his professionalism and friendly assistance throughout our stay, and to Zahir Faraz from the F&B team for his excellent service and attention to detail. The hotel’s location is ideal, close to the Haram and the male Rawdah area. A convenient shuttle service is also available for ladies to reach the female gate. Overall, an excellent stay — highly recommended for anyone visiting the holy city of Madina!I’
- Ricnemedne_2727 (10/5): Excellent hospitality by Zahir Faraz - Zahir Faraz in the restaurant made our stay so much more enjoyable. His hospitality was excellent. He would make the effort each morning to come and say hello to our family and ensure we had everything we needed and more whilst at the restaurant.
- kamaluddink2025 (10/5): Outstanding. - Zahir faraz,did an outstanding job by making sure our breakfast was to perfection.He went above and beyond and took care of both of us very professionally. An Asset to your organization.Saqib at the omlete station was also amazing and always smiling.What a great team you have there Bravo!!!!!
- R7362OLsamis (10/5): Zahi faraz in resturent The service was excellent and his handling was excellent and professional - Zahi faraz in resturent The service was excellent and his handling was excellent and professional The restaurant was clean, the food was fresh and delicious I recommend the experience for everyone.
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