Jerusalem Hotel
Location: Antar Ben Shaddad Street No. 15, Jerusalem, 91191, Jerusalem, IL
Star Rating: N/A Stars
Property Type: Hotels
About this Property
Scenic Views from Terrace and Garden
Enjoy stunning views from both the terrace and garden areas of the hotel, perfect for relaxation and soaking in the surroundings.
Indulge in Middle Eastern Cuisine
Savor the flavors of Middle Eastern cuisine at The Garden Restaurant, complete with a bar/lounge for a delightful dining experience.
Convenient Amenities and Services
Benefit from complimentary wireless internet, concierge services, and a business center, ensuring a comfortable and hassle-free stay.
Book your stay at Jerusalem Hotel now and experience the perfect blend of comfort and convenience in the heart of Jerusalem!
Important Information
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Books
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Evening entertainment
- Elevator
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Tours/ticket assistance
- Snack bar/deli
- Self parking (surcharge)
- Airport transportation - drop-off (surcharge)
- Books
- Shared refrigerator
- Art gallery on site
- Wheelchair-accessible public washroom
- Wheelchair-accessible on-site restaurant
- Handrails in stairways
- Coworking spaces
- Well-lit path to entrance
Rooms Available
-
Happy Family Room
2 Queen Beds OR 1 Queen Bed and 2 Twin Beds
269-sq-foot individually decorated room, balcony with garden views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with cable channels and pay movies
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Height-adjustable showerhead
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Hand-held showerhead
- Height-adjustable showerhead
- Visual fire alarm
-
Cozy Family Rooms
2 Queen Beds OR 1 Queen Bed and 2 Twin Beds
269-sq-foot room, located on the ground floor, garden views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with cable channels and pay movies
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Height-adjustable showerhead
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Hand-held showerhead
- Height-adjustable showerhead
- Visual fire alarm
- Location - ground floor
-
Queens Double Room
1 Double Bed
237-sq-foot individually decorated room, balcony with garden views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with cable channels and pay movies
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Height-adjustable showerhead
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Hand-held showerhead
- Height-adjustable showerhead
- Visual fire alarm
-
Single Room
1 Twin Bed
161 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LCD television with cable channels and pay movies
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Height-adjustable showerhead
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Hand-held showerhead
- Height-adjustable showerhead
- Visual fire alarm
-
Happy twin Room
2 Twin Beds
194-sq-foot individually decorated room with a balcony
Internet - Free WiFi and wired internet access
Entertainment - LCD television with cable channels and pay movies
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Height-adjustable showerhead
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Hand-held showerhead
- Height-adjustable showerhead
- Visual fire alarm
-
Cozy twin Room
2 Twin Beds
194 sq feet, located on the ground floor
Internet - Free WiFi and wired internet access
Entertainment - LCD television with cable channels and pay movies
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Height-adjustable showerhead
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Hand-held showerhead
- Height-adjustable showerhead
- Visual fire alarm
- Location - ground floor
-
Kings Double Room
1 Queen Bed
194-sq-foot soundproofed room with a balcony
Internet - Free WiFi and wired internet access
Entertainment - LCD television with cable channels and pay movies
Food & Drink - Electric kettle and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Height-adjustable showerhead
- Visual fire alarm
Guest Reviews
- Richard (10/5): - Host helpful with services and info restaurant had great food very convenient location especially for old Jerusalem
- Fedaa (10/5): - Our family a wonderful stay at this boutique hotel in Jerusalem. The building itself is full of history and charm, giving a truly authentic experience. Everything was spotless and well-kept, and the atmosphere felt warm and welcoming. The staff were incredibly friendly, and the owners went above and beyond to make sure every detail of our stay was perfect. Their hospitality made us feel like family. I would highly recommend this hotel to anyone visiting Jerusalem! We can’t wait until our next visit.
- Robert (10/5): - A step back in time. Truly a Jerusalem treasure!
- Yayun (10/5): - We loved it! The location is super convenient, few mins waking to Damascus Gate, 2 mins walking distance from light tram station. It's a beautiful historical building with really nice antique decoration. My husband loves history, so he felt in love with the building after the owner told us the story about it😄The high ceiling room is very nice. Even though the location is so central but inside the room is very quiet and we slept well. They have their own restaurant which was very good, so we had dinner at hotel almost every night during our 4 nights stay:) The owner Mr. Raed was so nice and welcoming. I want to especially thank the manager Aya who was super sweet and made us feel so special and welcomed. I would definitely recommend this hotel to anyone who is visiting Jerusalem.
- Tamam (10/5): Perfect Blend of Tradition and Hospitality!! - Staying at the Jerusalem Hotel was truly an unforgettable experience. From the moment I stepped through the door, I was struck by the warmth and charm that radiates from every corner of the building. The rooms are a beautiful homage to old Jerusalem traditions, with authentic stonework, handcrafted furniture, and elegant textiles that reflect the city’s rich cultural heritage. It felt like stepping back in time while still enjoying all the modern comforts. The on-site restaurant was equally impressive. The food was delicious—fresh, flavorful, and full of local character. What made it even more special was the staff: friendly, attentive, and clearly proud of the history and spirit of the place. Every meal felt like a personal invitation to experience Jerusalem’s hospitality. A special mention must go to the hotel’s manager, whose professionalism and warmth were evident in every detail of the stay. Their thoughtful leadership shows in how smoothly the hotel runs and in the genuinely welcoming atmosphere created for every guest
- Andrew (10/5): - I would give Jerusalem Hotel 6 out 5 stars if I could. Raed waited up past 2 am just to make sure I got to the property safely! The food was absolutely amazing. The decour was fantastic. And the location is right where you want to be, just minutes away from old city Jerusalem by foot! The staff are very helpful, and answer questions you will likely have about the area. I cannot picture staying in Jerusalem any other way.
- Edgar Jose (10/5): - The space itself is gorgeous. The staff is very kind and helpful. The hotel is walking distance from Damascus gate and the main bus station.
- Joseph (6/5): East Jerusalem stay - The hotel is quaint but in need of modernisation. Helpful owner and staff
- Marvin (10/5): Wonderful Hotel Experience! Highly Recommended. - Originally one two the wrong hotel address and was upset because I thought we were left in the cold. Once we were able to confirm our reservation, we were guided to the correct hotel. What an absolutely lovely place to stay. They took great care of us. we had wine and refreshments in the hotel restaurant. The archetecture of this grand place took me back a century or two. Beautiful antique furniture with modern amenities, great customer service and the breakfast buffet was a real treat, full with many items related to the Palestinian culture, to order eggs etc. The family owned business is just walking distance to the Old City, literally one block away, with many markets, and side vendors. The hotel owner was knowledgeable of culture, history, and hospitality. Needless to say, I will stay at this hotel the next time I'm in Jerusalem. Highly recommend this place.
- lauren (8/5): - I love historic hotels such as this one. Everything is clean and atmospheric ,I liked my room very much. The attached restaurant serves nightly specialtes of local recipes. On the expensive side though I've found all dining in Israel is relatively expensive compared with Europe and other countries. The location is excellent next to Garden Tomb and easily walkable to Damascus Gate. Helpful owner. Breakfast included. Recommended and would stay again.
- Khaled (10/5): - Everything
- George (10/5): - International intrigue, smaller and personal. No large tour groups but more intimate and historical atmosphere. Close walking distance to the Damascus Gate of the old city.
- Robert (10/5): Excellent Staff - Great Staff, quite helpful and very protective of their guests.
- robert (10/5): - Staff very kind and very accommodating. Excellent service!
- Maria (10/5): - Very nice place with a homey feel. Staff are very friendly and willing to help. I would definitely recommend this hotel to my friends. My only comment would be on the bath towels, they could get newer ones. Room and bathroom were very clean and welcoming. We were able to walk to the old city, even late at night and felt very safe. We found nice local restaurants with Awesome food, even a little convenience store open late where we could buy snacks.
- Anarela (8/5): - Chef, restaurant people was amazing! The boy who help me get my luggage was great!
- Angel (10/5): - The Jerusalem Hotel is a smaller boutique hotel, very clean, awesome staff that would go out of their way to offer their guest a nice experience. There also a very good restaurant on the property with some of the better food We had experienced in Jerusalem.
- sherry-lee (10/5): - What a wonderful place-- absolutely charming, perfect location less than 5 minutes by foot to Damascus Gate... The staff were kind and generous, the breakfast was just delicious and full of options, the room was magical with such a cozy bed and beautiful linens. I will return with family for sure. Thank you so much!
- Keith (10/5): - We loved this property. It is walking distance from the old city and the staff were superb. It was very clean and we were very impressed with our stay. They even played Happy Birthday to my wife during breakfast and gave her a necklace. Juliet was so nice and friendly. We highly recommend staying here.
- Aurangzeb (10/5): - Excellent people
- Harvey (10/5): - The property is well-maintained. Rooms have old-world charm. Convenient and easy to get to all areas of Jerusalem by foot or local transportation. Restaurant has good quality food and service. The hotel is across from a bus terminal but there is a minimal amount of noise.
- Isuta (8/5): - good location, close to the gate. great traditional building. decent buffet breakfast. wifi is basically non functional in the room.
- Frances (10/5): - I only stayed 1 night but loved everything about this hotel. Gorgeous hotel, gorgeous room, fantastic shower, lovely staff, lovely food. 2 minute walk to the old city. Can’t wait to return!
- Vincenzo (10/5): - Family run hotel, very nice restaurant with good menu and very close to the old city of Jerusalem through Damascus Gate. Also close to shops and ATM. Highly recommend.
- Mousa (10/5): - Beautifully preserved building, great staff
- Jeffrey (4/5): Not the best - Hotel felt dirty and did not like the neighborhood
- Martin (10/5): Hotel jerusalum - The jerusalem hotel is all about comfort and location. Perfect walking distance into demascus gate and a stones throw from the garden tomb. This was ideal for us to be closer to the gates as it reduced the walking considerably. The hotel is very classily decorated, rustic in theme and comfortable with high quality furnishings. The rooms have all the amenities needed finished off at a high standard. The staff are friendly and assist with questions and support with enthusiasm. Our stay was over a two night period and returning to this hotel after each days walking was a blessing. The restaurant privided excellent food offering variety and quality.
- Jeffrey (8/5): - Best shower I've had in 30 years of travel. Cool rock-hewn walls. Fascinating history
- Marie (10/5): - Jerusalem Hotel is a historical hotel. It’s beautiful, the room that we stayed in is very roomy. Most importantly the staff both in the hotel and restaurant are super nice. The food in the restaurant is great as well.
- Brian J (10/5): Gem - The service was great. The food was great. The room was comfortable. The bes was wonderful. Checkin was easy. Checkout was easy.
- Elizabeth (10/5): - This is an incredible little boutique hotel, a few minutes walk to the Damascus Gate of the Old City. This is the place to stay. And the charm of it, the old stone walls and floors and antique furnishings. It makes your visit to Jerusalem. The food in the restaurant was excellent. The breakfast buffet had everything you could possibly want to eat and the staff were friendly and very helpful. I loved that I could visit the Old City and when ever I felt I needed a break I could be back at the hotel in about 5 minutes and have lunch, a coffee a glass of wine and relax for a bit and then return to exploring the Old City of Jerusalem.
- Brian J (10/5): The Classic New Jerusalem Hotel - Great food. Great customer service. Very comfortable bed. Nice bathroom. Loved it.
- Rafal (8/5): Hotel with the climate in excellent location - Excellent location very close to Damascus Gate entry to the Old Jerusalem. Hotel with the climate, not like all modern hotel, old stone walls and old style furniture make you feel very special. Bathroom modern and comfortable. Owners and personnel very friendly and helpful. It is not a hotel with standardized services like chain hotels but anything you need just ask and it will be done. Absolutely fabulous breakfasts - a choice of local tasty foods - recommend to try or you can choose more traditional egg station with fresh made omelets and fried eggs. Excellent coffee choice form expresso, cappuccino to tasty brewed Palestinian coffee. We have been very satisfied and would recommend Yerusalem Hotel to all that want to escape from all these unified, boring chain hotels.
- Gayle (10/5): - There was a host - don’t recall her name - who was warm and friendly.
- Simeon (10/5): - Staff (including owner) were supremely helpful and engaged. Can’t ask for a better location.
- Samy (10/5): - Great family run small hotel front of the gates Nice small busy restaurant on site Everyone is family working there
- charles (4/5): Some good, some bad. - Not recommended for twin beds: tiny beds and one was not level on the floor. Breakfast foods were not kept warm and somewhat sparse at the end of the morning. Excellent hot water and pressure. Satellite TV had two english channels. Helpful friendly staff.
- Timothy (8/5): - Property was located very close to the city gates of old Jerusalem. Also a nice restaurant on the property.
- Crystal (10/5): - Absolutely loved my stay. Please note that the hotel is located in East Jerusalem; I got the sense from locals that they didn't like the area, but my mother and I felt completely safe and felt like we fit in. It is a really short walk to the Damascus gate into old Jerusalem. The restaurant is great - try the lemonade! Wonderfull staff.
- Robert (10/5): - The staff was great - super hospitable - the hotel itself was beautiful. The best thing and worst thing is the location. It's a convenient walking distance to just about everything (you can walk to the damascus gate in 5 minutes) but it is right next to a bus depot and a mosque (calls to prayer can be loud) - but Jerusalem is a loud city, so if you want to stay close by it's going to be loud.
- Sharon (8/5): - Genuine staff always ready to help whenever needed . Excellent location . Room was great
- Ralph (10/5): - Amazing hotel great location and awesome restaurant
- Rev. Philip (10/5): - A classic old building with great amenities large rooms cpmfortable, with a great staff I cannot imagine a better choice. Great food.
- Donna (10/5): - This is such a lovely hotel, the decor and bedrooms are amazing and comfortable. The breakfast is delicious and plentiful and all the staff are extremely helpful. You can walk everywhere from here and you are 3 minutes from the Damascus Gate and all the souks. It was the perfect place to stay.
- KAREN (10/5): A beautiful boutique hotel - The people at The Jerusalem Hotel are amazing. The food in the restaurant is delicious. There is a balcony off our room looking off to the Church of The Sepulchre. The hotel is very conveniently located. Close to the city center and also to Old Jerusalem. We love it here
- Verified traveler (10/5): Great hotel - Great hotel and amazing breakfast
- Verified traveler (10/5): - This was the most unique hotel! The history, furnishing and location were perfect for touring the Old City. The staff was so nice and having a great restaurant on premise was wonderful.
- Verified traveler (10/5): - Its beautiful, elegant and charming with lots of character. The rooms are lovely --with everything you need and also comfortable --with heritage style furniture. The owners and staff are lovely and kind. It has a wonderful resturant that makes all its own food and is always open and a wonderful place to be. The location is so fantastic --you can walk everywhere. I adored it and would stay again in a heart beat. Stay here!
- Verified traveler (10/5): - Staff were fantastic and the food was amazing. I would highly recommend. Also very easy parking.
- Verified traveler (6/5): - The location for visiting the old city is very good and despite being next to the bus station it was not too noisy. Breakfast was alright but not great; staff difficult to find and indifferent towards guests.
- Mike (6/5): - In a run down area, but close to Damascus Gate, very convenient. No lifts to get to the rooms, so heavy cases and/or being of a frail disposition or elderly forget it. No one will offer to help you carry them upstairs. Paper cups for in room coffee & tea. Shower was hot and worked perfectly. Beds were comfortable but room only allows two single beds. Overall it was OK
- Verified traveler (10/5): - Very helpful staff. Beautiful room. Authentic Palestinian hotel.
- Verified traveler (6/5): Awesome air conditioner in room. Awful breakfast - Room was cosy,clean with a perfect air conditioner . There is no excuse to have ashtray in the room that has no balcony. The breakfast was awful.Not fresh and was served in a derelict room with food waiting to be eaten in a bad way.
- Verified traveler (10/5): - It was close to old city and had a pretty garden for dining.
- Verified traveler (8/5): - The room was very well. Decor was antique and lends a good and different experience- not the boring mass-produced type of furniture on regular hotels. Love it. Staff are responsive to every query and helpful arranging transport. They were welcoming at arrival. The only unpleasant thing: when you arrive prior to official check in time and need to freshen up, the only bathroom they offer is the tiny, not very well equipped toilets used by the restaurant (just outside of the building). Very inconvenient.
- afleven (6/5): - I loved the old world experience. You have to carry your luggage up several steps. The phone did not work. The TV lost connectivity repeatedly. No bell boy. No elevator. Just old world charm.
- Verified traveler (10/5): - The location is great, you can walk everywhere, close to Damascus Gate!
- Verified traveler (10/5): - This is an exquisite hotel, a work of art, which more than makes up for its lackluster breakfasts and the toleration of smoking in the garden right under a no-smoking sign. My criticisms should be taken as suggestions for improvement, which in no way diminish my enthusiasm for the hotel.
- Ed (10/5): - Large room, immaculate clean, nicely decorated, the bathroom is fantastic, the location is great. Next to everything.
- Shelley (10/5): - Quaint building, excellent breakfast and superior service.
- KH (10/5): - Super friendly and helpful staff. Since I was leaving for a very early morning flight, they secured a a taxi that is allowed to travel to the airport and even made me sandwiches for the trip!!
- Steffen (10/5): Highly recommended!!! - What a great place. Quiet room and just minutes from the old city. Great restaurant and the staff is very friendly, helpful and courteous.
- Verified traveler (6/5): - Lovely shower . Disappointing evening meal with poor service . Ditto at breakfast. Inattentive serving staff .
- Jim (10/5): - It’s a short walk of about 2 blocks to the Damascus Gate of the Old City of Jerusalem. This is a beautifully renovated Palestinian-owned boutique hotel. The rooms have thick stone walls and are charmingly decorated with traditional furnishings, but each have very modern, updated bathrooms. Thanks to all the staff at the Jerusalem Hotel, but Raed, the owner, made our visit most enjoyable. He allowed us to check in early and also provided us with a welcome drink. He was a friendly, interesting, and a helpful host.
- Patrick (10/5): - Great location and very helpful. I’ll be coming back
- Verified traveler (10/5): - Excellent hotel Great service Close proximity to old city
- Verified traveler (10/5): - Excellent customer service. Extremely helpful staff.
- Arthur (8/5): - Very friendly and accommodating staff. Farm-fresh breakfast was a treat.
- Verified traveler (8/5): - Unique stone home with ornate doors, furniture, etc. Not modern, but gives you a great feel for the culture. Staff is not overly cheery but nice enough. Bathrooms were a little mire run down than they appear in photos but clean. If you’re looking for an inexpensive home base in Jerusalem. This is it. Good restaurant and great location to sites.
- Verified traveler (10/5): - Perfect location to soak up the Old City. The staff was most of the most helpful I’ve ever encountered, taking special care to help us torust or language issues. We will be back!
- Chris (10/5): - Beautiful hotel, very close to the old city. A 5 mins walk from Damascus gate. Lovely wooden furnishing in rooms.
- Alex (10/5): - Great room, very clean, and pleasant traditionally appointed room. The bathroom is modern, with all the expected amenities. The beds were comfortable and in excellent shape. Some may find the lack of elevators challenging, but staff was extremely accommodating and would have offered any needed assistance. Very good choice restaurant, with friendly staff, and great food choices, as one would expect in the ME, very close to the Damascus Gate, and safety was not a concern. An excellent hotel choice which we will use again.
- Louis (8/5): Good location - Good location near Damascus Gate, leading into the old city. Also near tram to West Jerusalem. The building interior was architecturally interesting with nice old mosaics and woodwork. Breakfast buffet was good, but does not open until 7:30 AM. Only negative was that the bed & pillows were harder than I prefer. Overall, a nice stay.
- Verified traveler (4/5): - Well,We booked the hotel and did not stay at the hotel because the hotel was located in an unsafe area for Jewish people. We were told by numerous people it wasn't safe. We were mislead and still did not get refunded for the hotel we had to get hotel accommodations last minute to stay somewhere else. So the only experience we had was that the cab driver wouldnt even take us there. Very disappointed in the way Expedia handled this.
- Hazir (10/5): Close to Damascus gate - Very nice hotel, great location to the old city,15 mins too AL AQSA, CHURCH OF SEPULCHRE, WESTERN WALL,it was our first time in Jerusalem, as a Muslim family we would recommend it, insh’allah we will be booking it again,
- Tz (10/5): What a cool hotel. - I needed only one night. I asked for late check in. They sent a driver to pick me up in Tel-Aviv. The hotel is silent, nice, minimalist. I recommend.
- Verified traveler (8/5): Fantastic location - This was a great place for our visit to Jerusalem. On lively Nablus Road, very close to Damascus Gate and the souk, as well as Arab bus station and light rail. Hotel is very atmospheric, breakfast was great, and hotel staff were very helpful in planning our trip to bethlehem. Would definitely recommend it.
- Michelle (10/5): I would definitely return. Great stay! - Perfect location! The Garden Tomb was a stone’s throw away and a very short walk to the Damascus Gate. Also, I was surprised by how quiet our room was given the fact that the hotel is so close to the busses. Wonderful stay.
- J (8/5): Location is very close to Damascus Gate. - Staff was very accomodating upon our early arrival. Hotel has a pleasing old school feel that dovetails nicely given its location near East Jerusalem. There are other hotels for more modern ammenities, but you don’t get the same experience with Jerusalem Hotel. The restuarant that is connected to the hotel has good food and a relaxing hide-a-way atmosphere. All in all, my family rates this a positive expereince with ages 12-75 and we’d definitely stay there again given the opportunity. -JM
- norm (10/5): Great location to access old city - Good breakfast. Parking close and easy. Reasonable. Overall recommend.
- Verified traveler (10/5): Thoroughly brilliant stay - First time visitor to Jerusalem and this hotel exceeded our expectations. A hotel - which is family run - filled with history and character. Twin room was spacious and the cleanliness I could not fault. The breakfast was authentic, varied and delicious. Staff - courteous, attentive, extremely helpful regarding enquiries from room services to arranging tours to various locations. Also, within 5 minute walking distance of Damascus Gate (Old City). We thoroughly enjoyed and appreciated our time and will gladly like to revisit and stay at the Jerusalem Hotel.
- Verified traveler (4/5): Close to Jaffa Gate Old City Jerusalem - Interesting old decor, May be better once construction is complete. Very noisy and dusty during day. Old bathroom Good breakfast.
- Diane (8/5): Excellent location, Boutique Hotel - The Jerusalem Hotel is just great! The location is excellent if you are visiting the Old City and the hosts are very gracious. The hotel is an old home and each room is different. It is a boutique hotel with many special rooms, including beautiful comforters on each bed. The beds are very comfortable and the rooms are very special and filled with antiques. The restaurant is excellent and the staff is extremely helpful. This is NOT like your typical hotel chain..each room is unique. Our bathroom was small for 3 people, but it was fine for us and all of our needs were met. I highly recommend this hotel for those who are looking for a special, unique experience.
- Sven (10/5): Charming and friendly - The hotel is very charming! Friendly and helpful staff. No luxury, but comfoortable, clean and good food too.
- Cindy (8/5): Grand and beautiful hotel/some upgrades needed - This hotel is beautiful and ideally located for your time in Jerusalem. However please know that this hotel uses a boiler to heat its water that gets turned off periodically, this no hot water from time to time. There are only 14 rooms available, seven on each floor. Ours was room 107 that had a very comfortable double and beautiful decorations. The bathroom was desperately small and in dire need of deep cleaning. The breakfast served in the basement is delicious local fare with omelets and endless cappuccinos served in the dining room on the main floor. Beware that there are cats, large and small throughout every city we visited, and were found in this hotel as well. I guess they are welcomed because of the lack of rats/mice in the country. Overall, I recommend this grand old hotel, but encourage you to be gracious with the small bathrooms and possible lack of hot water. We really appreciated the free welcome drink.
- Verified traveler (10/5): Great hotel near the Garden Tomb - Historic/ancient hotel that is a short walk to the garden tomb and Damascus gate to the old city. There are a lot of markets near by that are Arab, so you'll find some great food or coffee and some good deals. The food at the hotel is good and the coffee and tea are excellent. They have a nice garden restaurant that is a nice place to relax. The hotel is welcoming and comfortable place for Christians.
- catalin (8/5): Very close to Damascus Gate. - If you consider this as your base for visiting the old city, then you have a perfect place. It is a rustic looking hotel with friendly staff. Thank you.
- Faraz (10/5): Great Arab-themed Boutique Hotel! - Loved the old school Arab-Palestinian theme of this boutique hotel. For people looking to live around the Old City this is an excellent location - 5-7 mins walk to Damascus Gate. Nice outdoor terrace cafe with decent coffee.
- Verified traveler (10/5): Lovely Stay - I went to spend one night at the Jerusalem Hotel and enjoyed everything about it.
- Thomas (10/5): Fantastic stay! - This is an exceptional hotel.The hotel is very close to the Old City and Damascus gate.The owner is a wonderful person who makes sure your stay is comfortable.The attached restaurant is also fantastic.The owner and staff really care about the customers staying there.They also know a great deal about Jerusalem which is helpful.You won't be disappointed staying here.
- Melvin (4/5): - Staff very nice. We were out all evening in February. 50 degrees Fahrenheit, so we were cold upon return at about 9 pm. Room very cold, no heat. Staff did then turn on the central hot water heating system for us ( helpful, but took over an hour to partly heat the room,)( who knew we had to ask in advance to have heat turned on?) We were unaware there was a separate heater high on wall ( we thought it was an air coditioner) It was turned off. Staff there told us to use remote control to turn it on. I was not able to, but desk man came to room to do it for us. But took quite a long time before room warmed. we were also tired so just went to bed, still cold. Free parking a great conveniece that close to Old city. But when we checked out, parking lot jammed full of cars, about 10 cars blocked our exit. Again, a very friendly parking attendant moved all those cars for us. And it did take him the 20 minutes the he said it would. The "waiting area" was the sidewalk by a garbage dumpster, with plenty of smelly garbage on the sidewalk, too. Authentic old building. Very thick rock walls. Bathroom worked well, but small.
- Verified traveler (8/5): Very nice hotel - Close to Damascus gate of the old city. Staff great. Hotel old and not as modern as others. It has a lot of charm, but not a lot of extras. Hot water fluctuated to extremes. Restaurant was great, food excellent!
- Joel (10/5): Great experience and so close! - Location! Great management, so helpful and attentive with great alternative tours on offer! The room we stayed in was extremely comfortable, and we absolutely fell in love with the historical nature and decor of the hotel! Which is a 2 minute walk to the old city (Damascus Gate). Looking forward to our return!
- Verified traveler (8/5): Travel to the holy land - All is good and staff support is the best, but toilet room is too narrow and the bed sheet wasn't changed for 4 days.
- Calum (8/5): Interesting hotel in good location - Charming interior with spacious rooms. Parking available and restaurant on site. Friendly and helpful staff.
- Sebastien (8/5): Authentic, clean with exceptional location - Authentic hotel with warm hospitality exceptionally well located (10m bus station, 150m to Damascus Gate, 150m to tram). Is the cross road for locals, expats and tourists. Ideal to visit old (& new) town Jerusalem
- Jerome (10/5): Epic Customer Service - Epic location, servicing and food. Staff professional and caring.
- Gregory (8/5): Unique hotel minutes from the old city - Excellent location just minutes from the Damascus Gate and Garden Tomb area. Our room was quiet, clean and relaxing in a unique setting of stone walls. Restaurant in the hotel had excellent food and there was always helpful staff at the front desk.
- Martha (8/5): Discovery - Easy accessibility to religious & historical sites and transportation. Hotel staff provided valuable resources & recommendations including personal experience. Great hospitality!
- Martha (6/5): Local Charm - Up the steps begins the journey into local charm & walking access to historic/spiritual sites & transportation access to other cities. Located in East Jerusalem, Occupied Territory, completely safe to walk from The Garden Tomb (highlight of my Christian experience) thru Muslim area to Damacus Gate and beyond. Hospitable staff took time to make us coffee free of charge, guide our travels, & educate us about Israel. Restaurant on premise was being redone. Bathroom shower stalls require updating- small, moldy tile grout. Towel were clean but rough. Personally, in spite of these two areas would revisit.
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