Grand Jatra Hotel Pekanbaru
Location: Jl. Tengku Zainal Abidin No 1 Komplek Mal Pekanbaru, Pekanbaru, id
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Central Location
Situated in the heart of Pekanbaru, Grand Jatra Hotel offers convenience with direct access to Mall Pekanbaru and close proximity to Senapelan Plaza. Explore the city with ease from our centrally located hotel.
Luxurious Amenities
Indulge in our spa, fitness center, and outdoor pool for a relaxing stay. Enjoy in-room massage services and take advantage of car rental and laundry services. We ensure your comfort and convenience throughout your stay.
Culinary Delights
Savor a variety of Asian and international dishes at Bellagio Restaurant, and experience lively entertainment at the Embassy Pekanbaru Club. Delight your taste buds and unwind in style at Grand Jatra Hotel Pekanbaru.
Book your stay now and experience the perfect blend of comfort and luxury at Grand Jatra Hotel Pekanbaru.
Important Information
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Nightclub
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Tour desk
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Packed lunches
- Shuttle service (additional charge)
- Concierge service
- Kid meals
- Adult only
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Steam room
- Personal trainer
- Fire extinguishers
- Smoke alarms
- Key access
- 24-hour security
- Security alarm
- Key card access
- Happy hour
- Cooking class
- Aerobics
- Television in common areas
- Nightclub
- Front desk (limited hours)
- Free wired internet
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Free pool cabanas
- Fitness facilities (surcharge)
- Internet access
- Concerts/live shows
- Wine release events
- Reception hall
- Exercise/lap pool
- Health or beauty spa nearby
- Swimming nearby
- Rooftop garden
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Grand Executive Suite
1 Double Bed
646-sq-foot room with city views
Layout - Bedroom and living room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No housekeeping, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Room
1 King Bed OR 2 Twin Beds
269-sq-foot room with pool views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Grand Deluxe Room
1 King Bed
Soundproofed room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- In-room massage available
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Grand Superior Room
1 King Bed
269-sq-foot room with pool views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- In-room massage available
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Triple Room
1 King Bed and 1 Twin Bed
420-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- No housekeeping
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room
1 King Bed OR 2 Twin Beds
Soundproofed room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and a hair dryer
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Grand Junior Suite
1 Double Bed
592-sq-foot room with city views
Layout - Bedroom
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No housekeeping, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- No housekeeping
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Grand Executive Suite
This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Junior Suite
This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Executive Suite
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Grand Junior Suite
This spacious and air-conditioned suite comes with a seating area fitted with a plush sofa and flat-screen cable TV. There is also a tea/coffee making facility, safety deposit box.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Grand Superior Double or Twin Room
Featuring free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin/double room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Grand Deluxe Double or Twin Room
Offering free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Triple Room
Providing free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned triple room provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Family Room
Providing free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Superior Double or Twin Room
Providing free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin/double room provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Deluxe Double or Twin Room
Providing free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin/double room provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Dressing room
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
Guest Reviews
- SHOGO (10/5): -
- Diana E. (8/5): -
- mohammad fazdli (7/5): -
- Norhayati (7/5): - Location and friendliness of the staff esp the bell boy Comfortable bed Netflix The toilet bowl need to be scrubed
- George Kuru (8/5): -
- Yi Ni (8/5): Overall stay is good staff is friendly and approachable - The breakfast variety The corridor and room looks abit old and dirty
- Dian (8/5): -
- Hasmadon (10/5): - No comment Good No comment Good
- Hasmah (10/5): Excellent short vacation stay - I love the ambience, facilities is top notch. The location is strategic Signage regarding facilities offer.
- Nik (9/5): -
- Zulkifli (10/5): -
- Siti Sarah (7/5): Pleasant - It’s convenient. Room is ample for 4 adults. Service is good. All request is attended properly such as request for iron as well as fresh towel. Daily housekeeping is done attentively.
- Ahmad Azhar (8/5): -
- maxphildu (10/5): Amazing experience in Grabd Jatra Pekanbaru - I’ve only been out of my country just a few and to a beautiful hotel like this, was my first time. The experience would be the reference point for me for now so I am going to rate it 10/10! Even though English is not commonly spoken in Pekanbaru, the hotel Staff seem to communicate really well with me and my team. If you’re worried about your gym routines, don’t be, Grand Jatra has a well equipped gym. Be sure to check out the Sauna and rhe massage as well! I got a 60min traditional massage for just 16USD! There is also a mall attached to the hotel, with quite a few diners there. Breakfast is always good, good coffee, clean rooms and always smiling staff!
- ismic2025 (10/5): Best hotel in Pekanbaru - The room is very clean and very recommended hotel to stay in pekanbaru. The breakfast also have many variant menu and the taste also good both indonesian n western menu
- 413aidanr (10/5): Grand Jatra: The best hotel in Pekanbaru - The Grand Jatra Hotel in Pekanbaru provides excellent room and board. The facilities housed in the hotel include a pool, gym, restaurant and bar, they are all high quality and well maintained. The rooms are spacious and hotel staff provide excellent and convenient cleaning services. Every member working at the Grand Jatra is friendly and kind, they make you feel like you are at home, and problem with service or amenities will be handled swiftly and professionally.
- HERVE (7/5): -
- ameliapA8155WB (10/5): Great hotel for staycation 🩵 - Great & comfortable hotel for staycation with kiddos 🩵 U can explore all at this hotel facilities. D Room so cozy and access to d mall.
- Resort65821312944 (10/5): Good - Great hotel at pekanbaru, near from mall and traditional food, clean room, delicious food, good services. Success for grand jatra
- Jamiah (9/5): The hotel is comfortable but need improvement on cleanliness of the room - The room is big & comfortable Need to upgrade the room. My shower cubicle has no door. Water overflow & bathroom is wet
- Hajjah (7/5): Good -
- Trek06567903630 (4/5): Your receptionist is juzt an employee NOT your hotel ambassador! - One of the Receptionist who checked us in has lost her soul doing her job! no engagement, only know to give room key, lack of skills, customer service, she is jz an employee n not your hotel ambasador! Not acceptable for 4-5 star to have stained n dirty look of cushions, carpet, lamp shade, sunken chair/sofa, bathroom door dirty n getting rotten, dustbin should b replace wth a better one:(. However the Bed is comfortable n inviting..
- varufa (10/5): Nice and neat. Good service. - Good...as desired.the best.! Hopefully we can come back here..thank you for the welcome and service.................
- Zetty (8/5): Very good -
- Mash (9/5): I will recommend to my friends - The breakfast. Walking distance to shopping & malls A lot of variety.
- Tian (6/5): Pleasant -
- 149viraa (10/5): Good hotel - A good hotel I've visit, the room quiet clean, and they serve a delicious meal. but kinda confused with the parking area for motorcycle but overall 9 out ten for the service. I really enjoyed stay here and i wish i will be back soon, thanks jatra
- Mich (4/5): Old hotel, adequate facility, not kept up with times. - Good location, has gym, sauna, hot cold Onsen pool, dry wet sauna, easy access to mall next door, staff quite friendly. Good variety of breakfast spread, buffet style. Extremely noisy at night till 5 am non stop incessant loud music in the background. Open Shower cubicle. Water soaked the floor on bathroom, slippery tiles. Great for fall injury, considering utterly inadequate and suspect medical facilities eg Awal Bros ($ focus only), would need good medical evacuation insurance coverage.
- Maps44564091880 (10/5): Hotel grand jatra - So far the hotel is good and easy access to all place at pekan baru. love the ambiance and all the staff. The room was beautiful and smell so good. I love the location which near to the town and easy access to the mall. For those who solo/ travelling with family can easily find food cause the hotel attach to the mall
- IndiConnect (2/5): Not a good experience - I had booked this hotel based on the good reviews. When I checked-in, was quite happy to see the size of the room and the bed. However once I called it a night the nightmare started. I started feeling itchy. Initially I thought it was mosquitoes. However it got painful and blisters appeared on my body. When I removed the sheets I saw many bed bugs crawling!! I immediately went to reception and showed them the marks on my body. They were gracious to change my room immediately and sent a person along to move my stuff. The person who cam along also saw the bed bugs and apologized. However my sleep after a tiring day was ruined. Did not expect this from a well rated hotel. The maintenance really needs to step up. Apart from it the experience at morning breakfast was not great. No staff paying any attention and seemed like avoiding eye contact. The table was not laid, even after seeing guest seating there. All in all hospitality factor was lacking. I have to.mention staff at the reception and lobby were quite good and helpful. Based on reviews the hotel perhaps is good but personally my experience didn't turn out well.
- Mohamad (8/5): Very good - The air conditioner was so bad..i had informed the staff about the air-cond not performing well..it was so hot in the room..the air-cond is not cold at all..even after the maintenance staff do thier checking,the problem still not solves..
- djuragans (8/5): Nice Ambience in Grand Jatra Hotel Pekanbaru - This is the first time I stayed here. I was impressed when I was staying here first time. Clean hotel, nice breakfast, comfy room, and they had Enoki restaurant which served delicious sushi. The hotel is very nice, located in the center of the city. It also have access to the mall. Most of staff are friendly and helpful, tasty breakfast, nice, clean and spacy room. Overall thank you very much.
- Datuk (9/5): Good location for everything about Pekanbaru - Location Toilet door dirty and toilet should be cleaned using suitable chemicals to make it cleaner. (810)
- Lip (4/5): Disappointing -
- Jussi (4/5): Disappointing -
- Climber16781773667 (10/5): Great place to stay in Pekanbaru with family - We have enjoyed our stay at Grand Jatra very much. The kids love the pool and the breakfast is amazing with all Indonesian and western options available. The staff are very polite, friendly and happy to help with anything. We highly recommend it as a great place to stay in Pekanbaru.
- Syafira (5/5): Passable - Cafe Toliet door
- Harry (6/5): Location nice - People friendly Nice and clean room
- Sandra (10/5): Exceptional -
- Rozita (8/5): Good - The location Nothing
- Tina (1/5): This is not 5-star. - Unknowledgeable staff Dirty rooms They double charged me.
- Selvanathan (6/5): Pleasant -
- Enio (6/5): Pleasant - The location. The floor is somewhat dusty, especially in the washroom. The sink is clogged.
- Lynnmd (6/5): Great location, friendly staffs. - When we first booked the hotel, we were told that it is a 5 STAR hotel so, we had high expectations of the hotel. Location is good, and most of the shopping centres/malls are located. Food is okay, not so many selections, the room service is also good. The staffs are all very friendly and accommodating, which is this hotel's GOOD POINT. The cleanliness of the toilet can be improved. Rooms are cleaned and towels are replaced everyday. The surrounding area of the hotel, the roadside of the areas are still having developmnet, road repairs are in progress so, the environment outside can be dusty. Our food tray for breakfast that we had put outside our room wasn't collected for a day! We had to wait for 4 hours to have the iron to iron our clothes. Maybe the hotel should invest in more irons or, they can have an iron station on each floor.
- Lb (3/5): Poor -
- Munish (5/5): Passable - View Cleanness por
- Sari (5/5): Location is the plus point, but the cleaness and facilities require further attentio - location The room was cleaned after 2 PM daily. The facilities were old and repair were needed, some areas were dirty. Sheets and towels were old and had discolorisation.
- Sansan (7/5): Good - Receptionist, housekeeping, restaurant, and pool were nice Parking staff not friendly and need to improve the lift system with touch screen..
- Teo (7/5): Good -
- Nur (3/5): Good to the city however it needs more maintenance especially ever since Covid - near to city Bedsheet is full of stains. The toilet had a weird smell. The floor was not clean properly
- Doknasir (7/5): Good -
- Nor (8/5): Very good - The staff are very helpful and respond to our request immediately.. I also enjoy the Spa.. The hotel attach to a mall.. You also can easily find eating place around the hotel..
- Rusli (6/5): Pleasant -
- Titon (8/5): Very good -
- Chang Ming, Carey (4/5): - My toilet was flooded with water. Drainage was stuck
- Arvin (10/5): Exceptional -
- Arvin (10/5): Exceptional -
- Verified traveler (8/5): - No issues with it only room service order for a plate of buffalo ribs that was rubbery gamey till i couldn't chew it up that was a failure by the kitchen chef. Front desk was superb and beautiful Ayu was mesmerising and gorgeous throughout.
- KU MOHD HAZIZAM (10/5): Good - Room is Ok but need to repair basin because clog evertime using..Overall service is Ok and recommend to my friend.
- Verified traveler (8/5): Conveniently located - Hotel is connected to Pekan Baru Mall. Staff are friendly and attentive.
- Verified traveler (8/5): - The location is very convenient
- Verified traveler (2/5): - not prefer this hotel
- Nandprasad (8/5): Overall stay - I enjoyed - Good and near to amenities.
- TAN (4/5): Won't be staying here ever again - The bed and towels are stained and the hotel itself is not really well maintained, lucky I brought my own towel, also, the toilet constantly has this urine smell, the tap water is brownish as well and it usually clogs up.
- Rama Murthy (10/5): Nice stay..Convenient location - Convenient location...attached to mall Lots of eateries and night life Have in house spa and gym and swimming pool
- Verified traveler (6/5): - Nice lobby but poor condition at the rooms. Need to upkeep the toilet.
- Verified traveler (10/5): Reliable hotel, comfortable stay - The hotel was very comfortable if a little dated. Staff were friendly enough. Convenient that it has direct access to the large mall next door.
- Jan Sandvig (8/5): OK business hotel - Stayed three nights for business. Fine clean rooms and excellent wifi connection. A somehow pricey restaurant.
- Verified traveler (6/5): Nice hotel next to shopping complex - Nice hotel to stay for short trip . Average most of the categories - cleaness, food and beverage, nice room, and next to the pekan baru mall
- GOH (8/5): Convenient and easy access to food - Good for a short business trip
- Hamdan (8/5): Highly recommended hotel in Pekan Baru. - Good location. Side by side with a shopping centre. Plenty oh shops nearby too.
- Verified traveler (8/5): Nice stay - It a nice pleasant stay, clean room.
- wendy (6/5): - Comfortable for what we needed. Not a lot of time was spent there. Found it difficult to handle the smokers in the eating areas as this no longer happens in our country. The choices at the buffet breakfast were outstanding.
- abdrahman (8/5): Very reasonable having in mind all respects - All in all good.good restaurant and swim pool.within a mall.
- Andita (6/5): Not like another Grand Jatra hotel - Small room for superior, the wastafel is lower than another hotel, small shower room. Difficult to find car park and sometimes you use mall park. When check out the hotel claim outgoing telephone from my room that i never do it so i refuse to pay. I'll never stay at this hotel again.
- Peter Soh (8/5): Short getaway Trip - Stayed 2 nights. Pleasant Stay with friendly staff. Value for money.
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