Viejas Casino & Willows Hotel

Location: 5000 Willows Road, Alpine, us

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Free beach shuttle
• Offsite parking discounted rates available
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Massage services
• Private check-in/check-out
• Concierge service
• Allergy-free room
• Heated pool
• Evening entertainment
• Adult only
• Coffee Shop on site
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Process in place to check health of guests
• 24-hour security
• Security alarm
• Key card access
• Bingo
• ATM/banking
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby outdoor pool
• Self parking (surcharge)
• Free beach shuttle
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Casino nearby
• Health or beauty spa nearby
• Swimming nearby
• Electric bicycle charging station
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

  1 King Bed

  Overlooking the pool

  
  

  Layout - Separate sitting area

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - LCD television with premium channels and pay movies

  Food & Drink - Mini-fridge, coffee/tea maker, 24-hour room service, and free bottled water

  Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Partially open bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request

  Comfort - Climate-controlled heating and air conditioning

  Eco-friendly - Recycling bin and LED light bulbs

  Need to Know - Housekeeping on request, no cribs (infant beds) available, toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Interconnected room(s) available
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Ceiling fan
  • Room service (24 hours)
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Partially open bathroom
  • Rainfall showerhead
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • LED light bulbs
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Deluxe King - Adult Only 21+ (Viejas Hotel)

  A flat-screen cable TV, seating area with a sofa, and iPod docking station are featured in this room. A small fridge and coffee-making facilities are provided.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Shallow end
  • Trash cans
  • Accessible by lift
  • Smoke alarm

• Signature Suite King - Adult Only 21+ (Willows Hotel)

  This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Shallow end
  • Trash cans
  • Accessible by lift
  • Smoke alarm

• Deluxe 2 Queens - Adult Only 21+ (Viejas Hotel)

  A flat-screen cable TV, seating area with a sofa, and iPod docking station are featured in this room. A small fridge and coffee-making facilities are provided.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Shallow end
  • Trash cans
  • Accessible by lift
  • Smoke alarm

Guest Reviews

• Tom (8/5): -
• Gomez (10/5): Definitely I will do my next special occasion in Las Viejas Casino and Resort’ - The Hotel is very clean . An excellent customer service. I Love the food in the Grove steakhouse👍 Everything was fine
• Isaac (10/5): - It was very quiet and peaceful. It had a great selection of food service
• NAOKI (10/5): -
• He (8/5): -
• CUAUHTEMOC (10/5): -
• Carlos (9/5): -
• Enedina (10/5): Me encantó claro que regreso - Excellent O
• Mary (10/5): -
• Rodriguez (10/5): - We didn't have any. They tried to charge for the rooms, when I had already paid them.
• Norma (10/5): It was a nice relaxing pleasant stay! - Clean and comfortable Na
• Kupis (3/5): -
• Lawon (9/5): Overall the stay was nice - It was nice and clean I could not get in may safe when I was ready to go and I don’t know who the lady was when I called about my reservation her attitude was not very customer service friendly it was like I was bothering her
• Elsa (9/5): -
• Jonathan (10/5): -
• Jamie (10/5): Lots of fun - Very Friendly and nice and clean
• Montoya (10/5): - Won a little$
• Jonathan (10/5): -
• Leticia (10/5): - Excelente atención del personal en toda el área. Incluso mi hermana perdió sus lentes y recorrimos el lugar buscándolos, nos recomendaron ir al área de seguridad y allí estaban. Los olvidó en el restaurante y los objetos se resguardan y se devuelven. Mil gracias por la experiencia!
• Melissa (1/5): It was bad.we will never go back - We have stated here before and really enjoyed it. But this time was bad. They are nice rooms This time the AC was broken in our room and wouldn’t shut off. It was freezing. We went to a restaurant in the casino and sat there for almost 20 minutes and never once did a server say a word to us. Other tables were set after us and had drink and orders taken before anyone ever came over to us. The staff was to busy talking. One server was at a table next to us and gave them drinks. Looked right at us and walked right past us and didn’t say a work. We ended up leaving with nothing. We checked out of the hotel and will not be going back. We go to San Diego once or twice a month for business and always stop there to play a few tables. And this time we brought a large sum of money to have a good night. And we took our business to another casino
• Maribel (10/5): Wonderful experience - Staff was so friendly and welcoming. Food was delicious and to perfection! N/A
• Buchanan (10/5): - This hotel was an absolutely fantastic experience. I came for my birthday. Had the best time. First off the hotel is exceptionally clean. The rooms are fresh and new. The mattress is very comfortable. The bathroom has a large glass shower. There are 3 nice clean pools and 1 Jacuzzi. The steakhouse has delicious food. And most of all, entire staff was so friendly and accommodating...I would love to come stay again.
• Elizabeth (10/5): Great hotel - Loved everything about this hotel. The staff were so accommodating, rooms were spotless, restaurants reasonably priced. Got very busy over the weekend
• Erik (8/5): - I liked the parking. It was safe and plentiful. The restaurants had good food and drink. They did seem to be understaffed. They were a little bit under staffed so the wait for food was a little long. The coffee in the room was terrible tasting.
• Vivienne (8/5): -
• Philip (10/5): It’s super nice and laidback the people were super friendly - How clean it looks Nothing
• Yvonne (10/5): -
• Michelle (10/5): - Amazing experience! Confused between willow and viejas check in, had to walk really long to get to viejas as i came to willows per the navigation
• Nathan (8/5): -
• Walker (10/5): -
• Natally Escalante (10/5): -
• max alejandro (10/5): -
• Arlana (10/5): Nice - It was a beautiful hotel My grandson had to leave, he couldn’t eat dinner with us. He was seventeen years old.
• Terri (7/5): Appreciate the location - Typical casino hotel Didn’t care for snacks all over the room
• Maria (10/5): -
• Taylor (1/5): -
• Shamiya (10/5): -
• Susan (8/5): -
• Kelly (10/5): -
• Mary (8/5): Had a great time. - Location and casino! No school allowed in rooms.
• Morse (9/5): - Television selection
• Emilia (9/5): - The room aesthetic & safety No personal refrigerator
• Patty (9/5): - Safety, easy parking Bed a bit to hard. Even it's smoke free room I got allergy from smoke
• Steve (7/5): - Great room Staff seemed a little grumpy at times, very tight slots and was far from downtown
• Joraynee (9/5): -
• Juliane (10/5): Really 🤩 - They have a great facility there and the staff is terrific!!!! Definitely will return
• Jessica (9/5): Amazing birthday stay - Beautiful rooms, great hotel and casino. A lot of eating places and entertainment. Everything bc was great
• Garcia (10/5): We used to live in the area and came to visit family and thought let’s stay at Viejas because we love to gamble, we didn - Beautiful clean and everyone was so help and friendly Nothing
• Kelsey (10/5): -
• Todd (7/5): -
• Ronald (8/5): -
• tammy (10/5): Enjoyable as usual!!! - It is very convenient off the freeway and I always feel safe here! I live in Arizona and drive to just come to this casino! It’s one of my favorites! You have to stay in Willow section of the casino it’s beautiful. Also everyone that works there is so very nice. I really can’t think of anything!
• Alejandro (9/5): -
• Hernandez (10/5): This our 1st Wedding Anniversary of my husband and we had so much fun. And they granted our request for the extend night - Facilities Nothing
• Elizabeth (1/5): -
• Panyaporn (8/5): - Great hotel!
• andrea (10/5): - Great service
• Victor (10/5): - Room was clean and very comfortable bed. Everything inside room was well taken care of.
• xavier (10/5): - No drinks
• Phillip (10/5): -
• CHARLES (9/5): -
• Ayat (10/5): -
• Javier (10/5): - Honest to personal stuff left behind , housekeeper super honest and Martha customer service Súper GREAT 👏👏👏👏👏👏👏👏
• Leonela (10/5): -
• Miguel (10/5): - Perfect Nothing
• Hesham (10/5): -
• Christine (8/5): -
• Ermogenes (8/5): - Good
• Maria (10/5): - The room was spacious and clean. Had a great stay. Everything from arriving to the valet to checking out was a great experience. All staff was friendly and helpful. Will definitely be back.
• Christine (10/5): - Room and staff were amazing.
• Zendejas (10/5): -
• Vivienne (6/5): - Room was clean, but the video rental was not working and the front desk was not answering the phone. Eventually got it working but required a lot from me. On the last day the key stopped working before check out. There was a line to address that too Second time here, likely my last.
• FERNANDO (10/5): -
• Robert (10/5): - Great place and great food options.
• Gilbert (10/5): - Very clean and friendly
• Alfred (10/5): - Staff was extremely helpful and hotel was clean and full of accommodations. Dining & shopping nearby made it convenient to walk and enjoy the area outside of spending time in the casino.
• Jose (10/5): -
• Leanne (9/5): Great place to stay -
• Daniel (10/5): - Clean room, Great room service
• Kenia (2/5): - I had an incident and I didn’t get treated as expected
• Georgina (10/5): - We were upgraded to the willows and it was phenomenal.
• Heather (10/5): - Entire stay was wonderful
• Desiree (6/5): Overall nice place - Very luxurious Had a negative interaction with one faculty staff member
• SISA (10/5): - The staff is excellent!
• Terry (8/5): -
• Jesse (10/5): - The rooms should have a microwave oven
• Robert (10/5): - I love this place. Even if you don't gamble, they have excellent dining options and drinks. The rooms are beautiful, and the beds are incredibly comfy. The staff is great as well.
• NORMA (10/5): - Love that the make you feel really welcome.
• Tim (10/5): - Friendly and welcoming staff Beautiful
• Evamaria (9/5): -
• Melody (10/5): - Staff was very friendly and welcoming! Room was very clean.
• Diego (9/5): -
• Leonela (10/5): -
• Arthur (10/5): - very nice would return
• Felipa (10/5): - Just love the atmosphere, I can relax in my room, I have options to dine in and I can gamble. Staff it’s always super friendly!
• Giovanni (10/5): - Check in was fast and friendly. Property is well kept and we enjoyed our stay. Room was clean and well kept.
• Maria (10/5): - Enjoyed our stay. Nice property
• Susan (7/5): -
• Hafize (10/5): - I like it all .
• Rose (10/5): - Overall great trip

Photos