Courtyard Cleveland University Circle
Location: 2021 Cornell Road, Cleveland, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Newly Renovated Property
Experience comfort and convenience at the Courtyard Cleveland University Circle, located near the Cleveland Clinic and University Hospitals.
Modern Amenities
Each room is equipped with a flat-screen cable TV, in-room coffee-making facilities, and a refrigerator for your added convenience.
Fitness and Free Wi-Fi
Stay active at the on-site fitness center and stay connected with complimentary Wi-Fi available throughout the hotel.
Ready to explore Cleveland? Book your stay now and discover nearby attractions like the Rock and Roll Hall of Fame and Cleveland Browns Stadium.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Free beach shuttle
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Non-smoking throughout
- Shared lounge/TV area
- Wheelchair accessible
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Coffee Shop on site
- Visual aids: Braille
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Screens / Barriers between staff and guests for safety
- Key card access
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Free beach shuttle
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Garage
- Bicycle-friendly property
- Charcoal grill
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Executive Suite, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
510 sq feet
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels and Netflix
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and air conditioning
Accessibility - Low-height view port in door
Eco-friendly - Energy-saving switches
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Height-adjustable showerhead
- Bathroom emergency pull cord
- Lever door handles
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Suite, 2 Queen Beds
2 Queen Beds
325 sq feet
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels and Netflix
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and air conditioning
Accessibility - Portable bathtub seat, low-height counter and sink, visual fire alarm, closed-captioned TV, toilet grab bar height (inches): 34, transfer shower, lever door handles, low-height view port in door, grab bar near toilet, phone accessibility kit, bathroom emergency pull cord, height-adjustable showerhead, low-height door lock, accessible bathtub, and lowered counter and sink height (inches): 34
Eco-friendly - Energy-saving switches
Need to Know - Weekly housekeeping
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Shampoo
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Weekly housekeeping provided
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Soap
- Closed captioned TV
- Portable bathtub seat
- Lowered peephole/view port in door
- Low-height counters/sink
- Height-adjustable showerhead
- Bathroom emergency pull cord
- Accessible bathtub
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)
1 King Bed and 1 Double Sofa Bed
325 sq feet
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels and Netflix
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and air conditioning
Accessibility - Toilet grab bar height (inches): 34, bathroom emergency pull cord, low-height view port in door, height-adjustable showerhead, closed-captioned TV, grab bar near toilet, low-height counter and sink, transfer shower, lever door handles, roll-in shower width (inches): 29, lowered counter and sink height (inches): 34, and low-height door lock
Eco-friendly - Energy-saving switches
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Height-adjustable showerhead
- Bathroom emergency pull cord
- Lever door handles
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)
1 King Bed and 1 Double Sofa Bed
325 sq feet
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels and Netflix
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and air conditioning
Accessibility - Low-height view port in door
Eco-friendly - Energy-saving switches
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Height-adjustable showerhead
- Bathroom emergency pull cord
- Lever door handles
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Suite, 2 Queen Beds (Mobility Accessible, Tub)
2 Queen Beds
325 sq feet
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels and Netflix
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and air conditioning
Accessibility - Low-height view port in door
Eco-friendly - Energy-saving switches
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Shampoo
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Height-adjustable showerhead
- Bathroom emergency pull cord
- Lever door handles
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)
1 King Bed and 1 Double Sofa Bed
450 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels and Netflix
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and air conditioning
Accessibility - Low-height view port in door
Eco-friendly - Energy-saving switches
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Shampoo
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Height-adjustable showerhead
- Bathroom emergency pull cord
- Lever door handles
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Suite, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
450 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels and Netflix
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and air conditioning
Accessibility - Portable bathtub seat, low-height counter and sink, visual fire alarm, closed-captioned TV, toilet grab bar height (inches): 34, transfer shower, lever door handles, low-height view port in door, grab bar near toilet, phone accessibility kit, bathroom emergency pull cord, height-adjustable showerhead, low-height door lock, accessible bathtub, and lowered counter and sink height (inches): 34
Eco-friendly - Energy-saving switches
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Shampoo
- Transfer shower
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Soap
- Closed captioned TV
- Portable bathtub seat
- Lowered peephole/view port in door
- Low-height counters/sink
- Height-adjustable showerhead
- Bathroom emergency pull cord
- Accessible bathtub
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Suite, 2 Queen Beds (Mobility/Hearing Accessible, Tub)
2 Queen Beds
325 sq feet
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels and Netflix
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and air conditioning
Accessibility - Low-height view port in door
Eco-friendly - Energy-saving switches
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Shampoo
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Height-adjustable showerhead
- Bathroom emergency pull cord
- Lever door handles
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
Suite, 1 King Bed with Sofa bed (Hearing Accessible)
1 King Bed and 1 Double Sofa Bed
450 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels and Netflix
Food & Drink - Refrigerator, coffee/tea maker, and microwave (on request)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request) and air conditioning
Accessibility - Low-height view port in door
Eco-friendly - Energy-saving switches
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Shampoo
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Closed captioned TV
- Lowered peephole/view port in door
- Low-height counters/sink
- Height-adjustable showerhead
- Bathroom emergency pull cord
- Lever door handles
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Energy-saving switches
-
King Room with Sofa Bed - Hearing Accessible
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bath or a shower and a hairdryer. This double room has a coffee machine, a sofa and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- TV
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Sofa
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Adapted bath
- Shower chair
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
-
One-Bedroom King Suite with Sofa Bed - Hearing Accessible
The spacious suite features a coffee machine, a sofa, as well as a private bathroom boasting a bath or a shower and a hairdryer.
Max Occupancy: 4 (4 Adults)
- TV
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Sofa
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
-
Queen Room with Two Queen Beds - Hearing Accessible
The spacious double room features a private bathroom equipped with a bath or a shower and a hairdryer. This double room offers a coffee machine and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- TV
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
-
Queen Room with Two Queen Beds
This room features a flat-screen cable TV, small refrigerator, and a coffee-making facilities.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
-
One-Bedroom King Suite with Sofa Bed
This suite features a flat-screen cable TV, small refrigerator, and a coffee-making facilities. A sofa bed is also included.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Sofa
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
-
King Room with Sofa Bed
This room features a flat-screen cable TV, small refrigerator, and a coffee-making facilities. A sofa bed is also included.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Sofa
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Adapted bath
- Shower chair
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
-
Queen Suite with Two Queen Beds and Sofa Bed - Accessible
This spacious suite features a flat-screen cable TV, small refrigerator, and a coffee-making facilities. A sofa bed is also included.
Max Occupancy: 4 (4 Adults)
- TV
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Accessible by lift
- Smoke alarm
- Key card access
Guest Reviews
- Prudence (9/5): Perfect place to stay. - Location. Quiet. Friendly staff. Spacious room. Comfortable bed.
- Monica (10/5): Comfortable, very nice, beautiful shower. Could always use better water pressure! - Bistro was closed, sign said please enjoy our complementary coffee, tea. The room was beautiful and the shower was wonderful. We didn't see any literature or booklet about the amenities, TV channels, etc. Figured it out on our own, which was fine, but didn't do dinner because we weren't sure where and when; knew it was $13 more
- Marie-eve (10/5): -
- Duane (10/5): Overall a great stay. - Location and price The parking situation
- Kenneth (9/5): Overall, very clean and new hotel. - Fitness Center was very clean with new equipement Shower water pressure was too low and sink drain was too slow.
- Makayla (7/5): -
- Chris (9/5): -
- RUSS (9/5): GOOD OVERALL - POSSIBLY GIVE EMPLOYEES OF THE HOSPITAL MORE OF A DISCOUNT WHEN BAD WEATHER IS INVOLVED(SNOWAND TERRIBLE DRIVING CONDITIONS)
- Jorge (8/5): -
- griesmar (1/5): - Trash asf Trash asf
- Angela (10/5): -
- Faisal (10/5): -
- Rebecca (10/5): -
- TOMOAKI (10/5): Front staff. - Everxthing. None.
- Gene (5/5): May not be back! - Room was reasonably quiet. The cleanliness of the room especially the bathroom. There was hair in the shower area. Not one hair but all over. There was pubic hair at the toilet. This was on arrival at our room so it obviously wasn’t cleaned from the previous occupant. If the bathroom was dirty then who knows about the rest of the room.
- Kerry (10/5): We had a great time - The hotel is very nice and awesome stacc
- ABDOULAYE (10/5): - Comfort Secured and clean
- Elizabeth (8/5): -
- abdulhafeez (7/5): - الموقع جداً رائع لايوجد اشخاص لحمل الحقائب
- Miguel (9/5): -
- scbeaches (8/5): convenient - no issues. convenient to hospitals. free shuttle for rides within 2mi radius on the half hour requiring 24h notice but this is flexible.
- Smo_erin (10/5): No place like “home” - I’ve been staying at the Courtyard Marriott for four weeks, while my mom has been in the UH hospital, and I can’t say enough good things about this hotel. The staff has been incredibly helpful, supportive, and accommodating during a very stressful time for our family. They’ve gone above and beyond with anything we’ve needed and have been extremely understanding of the situation. The housekeeping team is amazing! Everything has been spotless, and it has made such a difference coming “home” to a clean, comfortable room each night. It has been so nice to be able to stay so close and not have to worry about the small things. A special shoutout to Christian at the front desk. He is truly top-notch! His kindness, professionalism, and willingness to help made a huge impact. I highly recommend this hotel, especially if you have a loved one at UH and need a dependable, caring, and convenient place to stay.
- Traveler63007992675 (2/5): The General manager and staff dismissed my concerns! - I had a confirmed reservation at the Courtyard by Marriott near Cleveland Clinic, but upon arrival, I was denied my room because I asked to speak with a manager about my Explorers rate on a second room that I had booked also. The manager at the front desk refused to talk to me, and told me to go elsewhere. Only after visible frustration was I finally given the same room I had already booked two months earlier. This experience was very humiliating and distressing, especially, after driving 3 and half hours from Detroit with with my wife for an evaluation for a double lung transplant at Cleveland Clinic at 7:45 the next morning. Management later dismissed my concerns, focusing on policy rather than the mistreatment itself. Very disappointed, and I would not recommend at all!
- melaniegU8692ST (2/5): Not “Wonderful Hospitality, Always” - Very disappointed in the way my finance was treated upon returning to Cleveland from a 5 hour red eye from California at 7am. He lives in Toledo and needed to stay a few hours to nap to ensure he doesn’t fall asleep on the road. I called in advance to tell them he would be arriving early however when he arrived, they told him that although they had rooms available now, he had to wait until 3pm to check in. He inquired if he could check in early and check out by noon (yesterday’s date) and was told the fee would be 4 times the rate we booked for for only 5 hours. He had to sleep in his car instead. I would not recommend a hotel that doesn’t want to accommodate its guests because that’s not the Marriott hotel standard which says “wonderful hospitality, always”. We do not recommend booking here for that reason.
- Rossana (6/5): -
- S9669POkarend (2/5): BonVoy Elite+ NOT WELCOME. Unique local decision to enforce cancellation penalty on high volume business travelers. - If you are a Bonvoy Elite or other high volume status, I strongly recommend that you make your reservation somewhere else. The current management team strictly enforces local rules around making a room cancellation under 24 hours prior to check in. They will charge you FULL price for a cancellation and you have to waste time making several phone calls to Bonvoy to get documentation for an expense report. Few in the off-shore customer service office seem to understand that you can’t put $179.99 for a hotel on an expense report without documentation. They keep referring you back to the hotel, who can’t generate the receipt either. But that’s another issue unto itself…adding salt to the wound! The cancellation fee will not appear on your Bonvoy app in the “receipts” area. When you reach out to Bonvoy they will refer you back to the hotel as each location has local authority on enforcing policies. YOU will NOT be granted an exception as a frequent traveler if your plans change at Courtyard University Circle. While in principle, the “We treat all our guests the same when we enforce our policies” may be noble - it is not practical for heavy business travelers whose plans can change in an instant with less than 24 hours notice prior to check in. In twenty plus years of business travel, and a range of 75-125 nights per year on the road, I can be incredibly loyal to the locations that treat me like a welcome family member. You get to know the front desk team, restaurant servers, and even the housekeepers. You return to a location again and again because they understand how hard it is to be on the road and away from family and recognize a small favor (like waiving a cancelation fee, or awarding points for dollars spent on an empty room, or allowing you to use the cancellation fee as a credit for a subsequent reservation) goes a long way with a frequent traveler. It is literally the first and ONLY time a location didn’t choose one of these three options To simply charge the $179.99 and treat your frequent travelers like a kid being singled out in a class of naughty second graders, is Penny wise and pound foolish for this location. I know I will not go back. I hope you won’t go at all.
- Mario A (9/5): We enjoyed our short visit. - Convenient location
- William (10/5): - Great staff!
- Shari (10/5): -
- Ellis (8/5): -
- 205angiez (2/5): The worst hotel I’ve stayed in in a while - No upgrade for elite platinum No breakfast amenity They don’t clean the rooms during multi day stays Impossible to ask for more supplies and towels from housekeeping - when they finally came they were so rude
- Gene (6/5): - There was hair in the shower and around the toilet. Room didn’t feel as clean as previous stays.
- Eunji (10/5): - 아이 학교 기숙사 넣어주고 다 걸어다닐수 있는 거리라 넘 편했어요. 객실도 깨끗하고 쾌적했구요
- ERIC (4/5): - Location
- chunkybutt22 (10/5): Great Staff Great Area Great Stay - The building itself is in a GREAT area restaurants are nearby are easily accessible Joi & Resa were absolutely amazing very informative of the area and friendly faces. Alpechino was very great as well I’d recommend staying here to all my friends and relatives i really appreciate the hospitality here
- A9860JAcl (10/5): Excellent experience - I stayed at this hotel since my husband was having open heart surgery at University Hospital and I wanted to be close by. I was impressed with the cleanliness, the location to many activities, the politeness of the staff, etc. I also want to give a shout out to Christian at the front desk and to Charles of valet parking. Thank-you for making this difficult time much easier.
- ALICE (9/5): Good, but too expensive - Clean and comfort facility, staff were helpful and friendly, close to the red line (RTA) train station. The price does not include breakfast and parking, so it is expensive.
- Yooil (8/5): -
- jiong (7/5): -
- Verified traveler (10/5): - Convenient location for CWRU. Walking distance to everything we needed. Super friendly hotel staff.
- William (8/5): - Valet parking was a disaster!!!
- Ryenne (10/5): -
- Tremayne (8/5): - Facility could be better maintained.
- Melinda (9/5): - Clean facility, nice staff, close to the red line train station.
- Brianne (10/5): - The general manager went above and beyond for us! The whole staff was super nice.
- Ana (10/5): - Great location friendly staff
- Glynnis (10/5): Exceptional -
- E1112VCrogero (4/5): No Verizon cell service available - I stayed on the fourth floor and although initially very happy with the facilities, I soon realized there was no Verizon cell service in my hotel room. I called the front desk and explained I was traveling on business, but they were unable to accommodate a room change. Very surprised and I am a lifetime titanium elite previous ambassador member. This is the first time I have experienced this in recent years. Unfortunately, if you need to conduct business or make phone calls, I would see other options.
- Menika (10/5): - Everything was good. A bit of hair in the bathroom but otherwise it was a nice stay.
- Lisa (6/5): - The room is ok the bed is comfortable. The location to the hospital is so convenient.
- Nathan (6/5): - The location was very convenient for my needs. The room was average. I needed a place to sleep and that’s what I got. A little disappointed in lack of amenities for the price. The check in staff were polite. Nathan Smith
- Emily (8/5): - Everything was great. My only issue was the pillows. The pillows were dreadful
- Patricia (8/5): - This hotel was in the perfect location for our visit - the staff was very friendly and accommodating. I would stay here again!
- Carolyn (8/5): - Transportation from the Cleveland Airport is difficult and expensive. A shuttle would be an excellent thing. We didn’t get housekeeping service for our room (refresh towels, empty trash,etc) for our 2 day stay.
- Samantha (8/5): - The hotel was lovely, with large, clean and spacious rooms and friendly staff. However, I was a bit put off by the fact that we had to use the valet parking with no choice to self park and were required to pay the valet fee, which was not an insignificant amount. If they can only accommodate valet parking, it would be nice to have this cost covered like hotels in other major cities have offered us.
- Maxine (10/5): Amazing service - It was amazing. We needed a good night sleep. We had an awful stay somewhere else before coming to stay there. We was not ther but about 6 and a half hour. Thanks for making a different.
- Louis (10/5): Good for short stays - Just there over night, was nice
- Danielle (8/5): - They charge you an extra 26 dollars a night for parking after paying 245.00 a night for a room.
- wmprice9084 (8/5): Good for the night - Overall good experience. We were updated to a suite which was outdated but nice. A non-valet parking option would have been appreciated, but it’s understandable due to the neighborhood. A little noisy with the medical helos landing nearby but didn’t notice it much while sleeping.
- Barbara (9/5): Superb -
- Lauren (9/5): #1 choice for Cleveland - The room was above my expectations, there was a beautiful view with floor to ceiling windows. Very clean and comfortable. Food options all around and even inside the hotel and the staff were helpful and friendly
- Miranda (8/5): - Bedroom was clean and the beds were super comfortable. The bathroom was large and everything was tiles making it easy to clean. No shower curtain to fuss about with just a beautiful clean glass wall for the shower. Pleasant stay.
- Sravana (10/5): - Convenient location to Case Western Reserve university. Clean, comfortable facility with friendly staff.
- Miranda (6/5): - The beds were very comfortable and clean. However there was mold on the clear plastic shower curtain and in several places in the bathroom. The toilet seemed to have not been cleaned and had a smear on the edge. I feel like this hotel is very close to the hospital and takes advantage of grieving families by charging for things that other hotels include in the price.
- Edith (10/5): - Very friendly folks, very professional too
- Chenxi (10/5): - Good
- Mary (8/5): - Very convenient to Case Western and Cleveland University Hospital Systems. Shuttle service and valet very prompt. Staff pleasant and helpful. Wifi good but cellular connection for phone use very spotty with my carrier (Verizon). Housekeeping needs more attention to shower floor, but overall a clean property. Plenty of close dining options other than the hotel cafe.
- Cathy (6/5): Not bad - The room was clean but small. Not a lot of bells and whistles for the cost. The staff was great. There is no parking-you must valet which I wish we would have know.
- Yu (10/5): Exceptional -
- Yu (10/5): Exceptional -
- John (8/5): - Good Customer Service
- W5169HOmelissav (10/5): Great experience - I have a great stay at the hotel. Valet was excellent and very prompt with parking. Josh was a fantastic front desk representative. He was so friendly and helpful! I would recommend this hotel for its cleanliness, friendly and accommodating staff.
- Verified traveler (10/5): - It was a good trip. My husband had surgery at the Cleveland Clinic. Was glad your hotel had the free shuttle.
- Chester (10/5): - Walkable to Case Western Reserve University. Many dining options nearby.
- Tony (10/5): - Horrible service at the bar
- Divya (6/5): - Convenient for Case Western families! Wished there was parking and the rooms were comparable to other Bonvoys.
- Xiaofeng (9/5): Superb - Great location. Within walking distance to college campus and the Museum of Art. Clean and spacious room. Friendly staff. Breakfast service is on the slow side.
- Tremayne (10/5): - Stay was very friendly and accommodating.
- Pedro (10/5): - Great location for families visiting their students at CWRU
- Gregory (6/5): - No breakfast provided. Not even a cup of coffee. Parking is $25 and you stand and wait for your car. We stay in Cleveland a lot. There are several nearby hotels with free parking, complimentary breakfast and free coffee. Over night rate is higher here. We will head back to other hotels that are a better value.
- Natalie (9/5): Superb -
- Ramya (10/5): - It’s a great location for CWRU
- ebetuker (6/5): Liked it but with reservations. - I like the hotel’s location and thought the staff was very helpful and friendly. My negatives come from the amenities. My room had no microwave and no ability to make tea. There was a coffee maker but no hot water for tea, or tea bags. The bistro on the first floor was only open for several hours in the morning and several in the evenings. The Saturday night that I was there it was not open. The lighting in the bathroom was very dim and made it difficult to apply makeup or do other detailed necessary applications. I feel that for the price point and the property quality level there should be
- jdsheets (10/5): Great experience. Melissa at the bar is great! - We were there for a hospital stay of a family member. The staff was really nice. Rooms were very clean. Melissa at the bar area was very friendly and attentive. Food at the bar was also good. The little convenience store at front was also handy. Thanks!
- Ttjtjohn (2/5): Non cleaned room on arrival - We just got to the hotel and we were given a room room 716. When we got there the room was not cleaned , beds not made the desk is full of food waste, used towels on the ground in the bathroom. When you come tired and checkin and see this, it felt really bad!
- Sadruddin (10/5): - Nice property. Friendly and attentive staff
- Britney (10/5): - N/A
- Claudia (10/5): - Great! Comfortable! Close to Case Western. Close to Little Italy.
- M0nica1979 (10/5): Will stay again - This was a very clean and friendly place to stay at. Went there because I had a family member that was having surgery at the hospital across from them. We had the pleasure of meeting a team member there named Melissa. She had many people she had to make drinks and make food for. She’s very fast at what she does and efficient aside from being hospitable. We will be staying here again if we need to be there in the future.
- Departure66888084917 (10/5): A beautiful Rose at this hotel - I've traveled quite extensively and I can tell you that I would come back here simply because of Rose. I shared with my colleagues that we should make this our official hotel stay for business. She is personable, caring and goes the extra mile with a smile
- Sudhakar (2/5): - Rooms are not cleaned daily. One has to request the service explicitly. Had to request for replacing towels, coffee, etc. No water bottles in the room, no coffee in the lobby, etc. not an experience that I had in any other Marriot hotels. Not worth the money. Location is the good one if u are visiting CWRU.
- Charles (10/5): - Everything, so great
- shishir217 (10/5): Very Pleasant check in at Courtyard Cleveland Circle - Resa was very pleasant and cordial. Super efficient and courteous. He knowldge and professionalism was very good. She went out of her way to help. Totally a really wonderful and super efficient check in experience. Makes us want to come back again and again. Thank you Resa
- Deborah (10/5): - Everything was great -
- Donald (10/5): - We’ve stayed here a few times and the main thing that always stands out is the kindness and friendliness of the entire staff! We’ll be back!
- Olivia (10/5): - Room was clean
- sapna (6/5): - Service staff special cleaning and housekeeping really bad.
- Rhenda (10/5): - Very clean and quiet Staff very friendly and helpful Will definitely stay again
- Elizabeth (8/5): - You post a picture of a pool. When you go to ask where it is they say this property has no pool.
- Nancy (8/5): Very good - Clean, within walking distance of UH. Mattresses were uncomfortable, especially for the price. Cell service was nonexistent.
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